Recent Reviews from Mercedes-Benz of Houston Greenway

DO NOT GO HERE. MISSING PARTS. MISSING SERVICE THAT I HAD PURCHASED WHEN I WAS PURCHASING THE VEHICLE. I purchased my new vehicle last year from here then moved to a different city. When I went in for my first service (Service A) in my local mercedes dealership, all of the maintenance packages that I had purchased when the I bought the vehicle was not put on my file. I had to call them 4 times just to get a hold of someone and the service manager at my local one had to call just to get the certificate of purchase. Then, when he went in to add it himself, apparently my account was deactivated and he couldn't even put it on my file. I had to schedule this service 2 weeks ahead to get a loaner car, and i couldn't even get it done on the day even after a 3 hour hassle with greenway. the week after, finally they put my service on file to get it done. I asked them if my other services were put on file too but my local mercedes couldn't find it and never got a phone call back from Greenway. Then, I went in to a tire store that i had been going for years to get my tire rotated while i was back in town, and they could not find the keys to my wheel lock to unlock my tires. I did not remove anything from the glove box (I don't use the glove box) nor knew where the spare tires were even at so I called mercedes to ask where they would be. "a little black box" where spare tires should be isn't there or anywhere in the vehicle. When the agent at the tire shop was trying to find the keys with me, he also noticed that there were some spaces empty where the tools were supposed to be when I needed to blow up run flat tires. I called here and asked for joseph washington, whom i purchased from, he was not in the office, so I asked to speak to the manager, whom also apparently isn't in the office either. I am still waiting for them to call back. VERY DISAPPOINTED WITH MERCEDES BENZ. literally the worst luxury car brand I have every had.

Sofie Park Apr 23, 2019

DO NOT GO HERE. MISSING PARTS. MISSING SERVICE THAT I HAD PURCHASED WHEN I WAS PURCHASING THE VEHICLE. I purchased my new vehicle last year from here then moved to a different city. When I went in for my first service (Service A) in my local mercedes dealership, all of the maintenance packages that I had purchased when the I bought the vehicle was not put on my file. I had to call them 4 times just to get a hold of someone and the service manager at my local one had to call back and forth just to get the certificate of purchase faxed in. Then, when he went in to add it himself, apparently my account was deactivated and he couldn't even put it on my file. I had to schedule this service 2 weeks ahead to get a loaner car, and i couldn't even get it done on the day even after a 3 hour hassle with greenway. the week after, finally they put my service on file to get it done. I asked them if my other services were put on file too but my local mercedes couldn't find it and never got a phone call back from Greenway. Then, I went in to a tire store that i had been going for years to get my tire rotated while i was back in town, and they could not find the keys to my wheel lock to unlock my tires. I did not remove anything from the glove box (I don't use the glove box) nor knew where the spare tires were even at so I called mercedes to ask where they would be. "a little black box" where spare tires should be isn't there or anywhere in the vehicle. When the agent at the tire shop was trying to find the keys with me, he also noticed that there were some spaces empty where the tools were supposed to be when I needed to blow up run flat tires. I called here and asked for joseph washington, whom i purchased from, he was not in the office, so I asked to speak to the manager, whom also apparently isn't in the office either. I am still waiting for them to call back. VERY DISAPPOINTED WITH MERCEDES BENZ. literally the worst luxury car brand I have ever had.

YeonJoon Sofie Park Apr 23, 2019

[Edit 4: April 20, 2019, my final edit. So eventually I got car back. But the people who put Engine in forgot to put 3 bolts on latch assembly. 3 days later hood came flying off and totaled fenders/windshield/hood. My insurance covered some of the damage. Was a nightmare. Dealership permanently ignores me. =( [Edit 3: April 6, 2018, car still in shop, lol initial 3 month warranty to drive car around is literally about to run out, with me having never driven the car lol. Everytime I call that number and ask to speak to manager, they just transfer me to answering machine, where I leave a call back number and what happened. No one ever calls back. Will update when I finally get to drive car again, or if they contact me. [Edit 2: So I have contacted Greenway again, as repair shop was finally able to convince warranty company it was bad engine. I have contacted them to see if they will pay for the cost I had to pay to prove the engine was faulty, as they sold me a bad car, even though they claimed it was in great condition with all their checks. I will update my review with if they are nice about it and cover cost I should not have had to pay due to incompetence of them not even checking car a little bit, or if I have to go to court over it. Repair place says I should have my car back finally by next week. The warranty was only willing to put a used engine in with similar mileage (no remanufactured or rebuilt). I bought car Feb 1, btw it is March 29, barely drove it 10 days in total between going back over and over again to repair shop. Will let you know if they call me back, I will keep calling till they answer.] [Edit: So I contacted them like they asked below, they just sent me to answering machine where I left a return phone number. They never called back. Have owned car for 7 weeks, it is still in mechanic shop. Drove the car less than 2 weeks in total last month (Feb it is March 22 now). The other 5 weeks it has been being repaired, just so I can drive it.... I would not believe their checks system, they obviously do not check for much.] Bought a very beautiful used convertible that I initially loved for $11,000. Took in back 3 days later and paid $1,100 in repairs to have Engine remounted as car had very bad shaking issues when you turned it on. I assumed that would be my only major issue. But it ended up having more problems such as 12 volts not working and frying fuses instantly, even though I was told they work. Weird suspension and breaking issue I have not even touched yet. Front driver side lock button not working. Very damaged speaker driver side that makes audio unplayable from bad noise. Reverse right LED light is also broken and bad (and apparently a small fortune to replace). Even all these issues I could deal with. This next one is the real horrible one. It sucks down a Quart of oil every 150 miles. I had to pay $750 to the repair place the Warranty company recommended I take my car to. Which then made it suck down oil even faster. They believe it is a bad engine. But the Warranty company is making them jump through endless hoops and tons of work. I have no idea how much it will cost me but car has been in shop over 2 weeks now, after it just got out of shop for a week, and before that for a week. So I only have had car about 6 weeks, but have only been able to drive it less than 2 weeks, while it has constantly been in repair shops. The total cost after everything was said and done was a kelly blue book value of a car in great shape. So I feel quite ripped off when it feels like I bought a totaled car from a Auction. I was told car ran in great shape. Had no problems out of ordinary. I definitely feel like it did not actually go through a checks system. It even leaked water inside when it rained. Though they did fix that for free ^_^. Honestly if this had been from a person I would of been at their door demanding a refund for them scamming me and would of paid $6,000 less. PS. For record car report showed it had literally no problems or past issues.

Travis Stroud Apr 20, 2019

NOTE: I did not post this review without first trying to work it out with the staff at MBG. My last email offering a reasonable and amicable resolution was ignored. Initially it was a very pleasurable experience. Rik H. was friendly and personable. The pre-owned vehicle I purchased was nice and the deal was fair. Where the team fell short was in the final stretch. We sat down to close on the paperwork and I communicated my wish to register the vehicle in the name of my company and therefore wanted the paperwork to be in the same name. Rik said it would take 3 hours to make the change and then assured me I would be able to tell the DMV to register it in the name of my company. I questioned him on this but he assured me I could do that way. In the end, that turned out not to be true. I called Rik back and requested we change the paperwork to be in my company name as to be adequately covered by insurance my vehicle must be a company vehicle. Rik talked to management and gave me some BS about their company not selling vehicles to any companies, only private individuals. The story he was telling became more convoluted until I asked to talk to his boss. Rik said he would have him call me. I never heard anything so after 3-4 days I reached out to Rik, and he sent me Don S.'s contact info. Don is the sales manager. When Don and I connected I told him how it all went down. I told him how I'd requested this change to be made at the closing table and took Rik's word that I would be able to make the changes at the DMV. After defending Rik he informed me that had we put it in my business name they would have had to collect taxes at the closing table. THAT WOULD HAVE BEEN GREAT! Who wants to go to the DMV!? He basically said his hands were tied and he couldn't accommodate my request to change the paperwork to my company name. It's a shame that something so simple would be made so difficult. As it turns out, I can register it in my company name if I pay for a full year of registration in my personal name and then throw it in the garbage, take the title I waited 30 days to receive back into the DMV, gift it to my company and re-register the vehicle. So, for three trips to the DMV and about $150 I can have it the way I need it to be. The LESSON: Be cautious before you trust the "used car salesman" or his boss. Once the money has traded hands, you will receive little help. P.S. I sell boats and we frequently have paperwork issues that need amending after the fact and make it a point to accommodate our customers.

hartrobinson Sep 30, 2014

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