Recent Reviews from Mercedes-Benz of Houston Greenway

BUYER BEWARE! Bait and Change the Price! On the night of Thursday, August 30th, I sent an email to this dealership, inquiring about a vehicle they advertised as a “Certified 2016 Mercedes-Benz GL 450 4MATIC” for the price of $47,416. Friday, August 31st, I spoke with their Internet sales person, Manny, several times regarding this vehicle, even asking him not to sell it to someone else. He stated he wouldn’t, and gave me the total: $47,416 + $3,063 + $375 = $50,828.06, which I scribbled on a note card. (Actual total is $50,854) Manny assisted me with applying for credit through MB Financial on the 31st, so I could qualify for the 1.99% interest rate being offered only through the end of that day. I spent almost all day Friday working on this deal. The next day, I received an email from Manny. It was a “form” letter, stating there was a price change on that particular vehicle: the new price is $49,980 (before tax, title, etc.). No “Hey, Karen, I know I gave you one price, but it just went up about $2500 because . . . “. Just the auto-generated “price change” letter. IF this is legal, it certainly is not ethical. I notice I am not the only reviewer who has had this experience with this dealership. UPDATE: I called for the principal general manager, Benny Gates, and left a voicemail for him to call me. An hour or so later, someone named James called to see if I wanted to buy the vehicle at the originally-advertised price. “Hey, this is James. Are you interested in buying the 450 at the original price?” Wait. I asked who he was, that I had left a call for the GM. I told him I would have to think about whether or not I would be interested, because I’m not sure I trust them. Then, he told me a story about the reason the price went up, which did not fit with what I understood from Manny last week. I told him I wanted to talk to the GM. James, who was evidently stuffing a sandwich into his mouth during the call, was pushy, rude, and practically hung up on me. In my opinion, this dealership is sketchy and MB should reconsider its relationship with the owner.

Karen Cundiff Sep 6, 2018

I'm not the type to leave reviews like that but this really bothered me a lot because it was a pure profiling case. Before reading my review I just want to clarify that I'm a very successful business man and I own 2 businesses and own 5 vehicles that ranges from $60k up to $150k each car. I was wearing work out clothes nothing fancy. I went to the Greenway Plaza Mercedes to check out a couple of cars GT s and 63 AMG coupe at the pre-owned section. There was a GT s in front of the office that I was checking out. A sales lady walked out asking how can I help? She didn't seem very nice. I kindly asked her if I could sit inside the car because it's a small 2 doors coupe and I have big shoulders I wanted to check out the seats inside the car. She got the keys unlocked the car and went back to her desk in her A/C office I can see that from the windows. She wasn't busy dealing with anyone. She was on her phone and I thought it was rude to not be with your customer start the car and put the A/C on in the car since it was 100 degrees outside so I could check out the inside of the car and feel comfortable in it but I think she didn't think I was a serious buyer because of what I was wearing. I really liked the car so I went inside and asked if I could start the car and test drive it but she said sorry you can't drive until you sit down and talk about numbers. I was like sorry what's your name and it was Tracy. So I asked I don't want to talk about numbers until I test drive the car. I was thinking I don't want to spend over $100K on a used car if I can't test drive it and love the way it drives. I was thinking I have bought many cars before more expensive than that car but never got an attitude like that. I went to the front desk and asked if I could speak to the manager and she knew I was going to complain about her so in less than a minute the manager came walking towards me to assist me with a very professional salesman "Manny Rodriguez". The manager was very professional and I told him what happened with Tracy and he said don't worry and you can test drive the car. Tracy handed the keys without apologizing. I'm not judging the dealership by Tracy's unprofessional attitude. Having said that if I was in my suit things would have been very different.

Michael Youssef Aug 18, 2018

Mercedes Benz of Houston Greenway is an excellent place to shop for a Mercedes, especially if you are a first time buyer of the Benz, like me. Everyone is so courteous and makes you feel so welcomed. As soon as my husband and I walked through the doors, Coco greeted us with a very warm smile and handshake, and gave us a mini tutorial on the brand. She was everything I wanted or was looking for in the person who would sell me my very first luxury car. She was knowledgeable, extremely friendly, and straight forward. She wasn't intimidating at all, or overbearing like some dealers can be. Coco made sure I didn't leave until I found the car that I simply couldn't leave behind, a gorgeous black 2017 E300, with light beige interior, sport edition. She ensured me once I saw the car I would not want to leave, and boy was she right. It was like she already had my taste figured out. When she delivered the news that I was approved to go home with it, we both celebrated together from the excitement of me leaving with my first luxury car, and her selling me my very first Mercedes. I'm telling you by the end of the whole transaction, Coco felt like family, and simply because of that, my next Mercedes purchase HAS to be from her. Donald who worked behind the scenes in the financial department was more than excellent too. He congratulated me so many times on making an excellent choice, which helped to reinforce the decision my husband and I made. Donald worked out the finances to where we were more than comfortable to foot the monthly bill, and took his time explaining all the paperwork that required signatures. He even spent time getting to know us. Finally, I say this again.. if you are looking to purchase the best luxury car every made, please visit my friends at Mercedes Benz of Houston Greenway. They will treat you so good that you will leave without a single ounce of buyers remorse, and have you wishing every car buying experience you ever encountered in life could be just like that one!!!!!!!

Krystal Owen Mar 24, 2017

NOTE: I did not post this review without first trying to work it out with the staff at MBG. My last email offering a reasonable and amicable resolution was ignored. Initially it was a very pleasurable experience. Rik H. was friendly and personable. The pre-owned vehicle I purchased was nice and the deal was fair. Where the team fell short was in the final stretch. We sat down to close on the paperwork and I communicated my wish to register the vehicle in the name of my company and therefore wanted the paperwork to be in the same name. Rik said it would take 3 hours to make the change and then assured me I would be able to tell the DMV to register it in the name of my company. I questioned him on this but he assured me I could do that way. In the end, that turned out not to be true. I called Rik back and requested we change the paperwork to be in my company name as to be adequately covered by insurance my vehicle must be a company vehicle. Rik talked to management and gave me some BS about their company not selling vehicles to any companies, only private individuals. The story he was telling became more convoluted until I asked to talk to his boss. Rik said he would have him call me. I never heard anything so after 3-4 days I reached out to Rik, and he sent me Don S.'s contact info. Don is the sales manager. When Don and I connected I told him how it all went down. I told him how I'd requested this change to be made at the closing table and took Rik's word that I would be able to make the changes at the DMV. After defending Rik he informed me that had we put it in my business name they would have had to collect taxes at the closing table. THAT WOULD HAVE BEEN GREAT! Who wants to go to the DMV!? He basically said his hands were tied and he couldn't accommodate my request to change the paperwork to my company name. It's a shame that something so simple would be made so difficult. As it turns out, I can register it in my company name if I pay for a full year of registration in my personal name and then throw it in the garbage, take the title I waited 30 days to receive back into the DMV, gift it to my company and re-register the vehicle. So, for three trips to the DMV and about $150 I can have it the way I need it to be. The LESSON: Be cautious before you trust the "used car salesman" or his boss. Once the money has traded hands, you will receive little help. P.S. I sell boats and we frequently have paperwork issues that need amending after the fact and make it a point to accommodate our customers.

hartrobinson Sep 30, 2014

I contacted the pre-owned sales department inquiring about an 07 Lexus GS350 that they had in stock for a decent price. I was then routed to Sayed Housein that worked in Pre-Owned sales. He gave me the facts about the car and asked me to come into the pre-owned sales department to take a look at it. It was pouring that day so I knew he wanted to make a sale that day. He asks me what I do for a living and he inquires about a position for his son. He reassures me that he will get me the absolute best price which would be $2400 off of the price of the car (the wholesale price) I looked at the car and it was exactly the car that I was looking for. We fast forward to a couple of days later and I bring my trade in to see if we can work out a deal. He has me sign a lot of paperwork that I am not comfortable with signing, but reassures me that this is the way that it works. He brings the paper work to show me the difference of my trade in and I show that the price of the car is still the sticker price! Unfortunately this would not work for me and we work some numbers and finally come to a final price that I am comfortable with, but he did not initially provide the price that he promised. I come on a Friday to pick up the car but unfortunately I forgot the insurance card as I had cleaned out my car on the previous day and totally slipped my mind. As I walk in, Sayed greets me, but is intrigued by another potential customer and has me wait in the front lobby of the pre-owned office for 20 minutes and rushes off in a haste to contact the other customer. This left a very sour taste in my mouth. We get some finance paper with Phyllis (who is a pleasure to deal with, with no pressure at all) and I come back the following Saturday to finalize the deal. On this Saturday I see Sayed for all of 5 minutes before he disappears, basically not giving me the service that I expect from a Mercedes Benz dealership! Even though I am a young professional, and on the brinks of attempting to repair my credit, I DO NOT deserve to be treated how Sayed treated me. I leave with the car on Saturday very happy with the car itself, but still with a sour taste in my mouth at the level of absolute terrible service from Sayed. I decide to shrug it off and blame myself for not picking an alternate salesman. About a week and a half later, I get a call from Sayed stating that the finance company has requested to confirm employment but has not been able to reach me. Fair enough. He asks me to call this phone number to verify employment. I call immediately with no answer so I attempt the next morning also without an answer. I get a phone call from Sayed around 9AM from my work phone requesting that I call once again, and that I should "take care of this" in a VERY rude tone. It was absolutely disturbing that he now had the audacity to call me on my work phone and hound me about this issue when all he is merely caring about is to save his sale. I tell Sayed that this is absolutely unacceptable and that I have already attempted to take care of this issue more then once. I am a very busy person at work and I do not appreciate being hounded by a rude salesman. I then call the finance company once again LIVID, not necessarily at them, but more at the bad and sour taste that was ONCE AGAIN left in my mouth. They notify me that my loan has been finalized and that there was nothing else further I needed to do which raises the question of why Sayed did not stay on top of this issue before hounding me at work? DO NOT BUY FROM MERCEDES-BENZ GREENWAY! Absolute terrible customer service! This review is being forwarded to all internet gateways as I want to prevent anybody else from getting treated like a number instead of an actual human being. I bought an Infiniti G35 in 06 from Tony at Northside Infiniti (Sewell Infiniti now) and I have had GREAT pleasure dealing with him. It's a good thing that you can remember a salesmans name, but it's terrible to remembe

xducnx Sep 22, 2010

I searched on Edmunds for a used pickup truck with low mileage. I am old school and am a believer in not buying a new vehicle but undertake a several month quest for the perfect 2 or 3 year old used automobile. I had bought a new Nissan in 2007 but it just rode too hard for my wife and I to take on a long trip so we decided that it was time to trade it in on a larger truck that had a softer ride. I located a possible purchase candidate at Mercedes Benz of Greenway, called ahead to see if it was still available, and then drove 20 minutes to the dealership. The salesman was very pleasant (a nice young man) and already had the truck out front for me to take on a test drive. After the usual "we need to make a copy of your driver's license", we went for a test drive on the route of my choice. I liked the ride and power of the truck and decided to try and negotiate a deal. Now I am not your typical buyer in that I believe in saving up for your purchase and not going into debt through the finance route. This was an "I want" not an "I need" purchase for me. When you hold the title of your trade-in, are able to pay cash for the difference, and have made up your mind to "walk out the door" if the deal is too stiff, then the dealership has lost a lot of the leverage in making a sale to a customer like me. I had also done my homework and had an average trade in value for my truck from Edmunds as well as the price the new truck should go for. This was April and the truck had a new March 2010 inspection sticker on the windshield so I knew they had the truck on their lot for several weeks. Once we started the negotion process, I was pleasantly surprised that I was only dealing with my salesman on the transaction. No Sales Manager, Deal Closer, or Double Teaming by the high pressure team of salesmen. I was prepared to play the "Let's make a deal game" and was not disappointed. Back comes my salesman with the first offer of Edmund's Dealer Sales price for their vehicle and a low offer on my trade-in. I tried not to smile but did chuckle inside.....the game was on!!! I pulled out my documentation and sent him back to renegotiate on my behalf. All salesmen want you to think that they are your friend and on your side in the fight with the evil Sales Manager. In reality, you as the customer are in the fight alone and you better have on your Kevlar vest and a lot of ammo or you will get slaughtered. The next quote was better but still not to my liking. The salesman suggested that we split the difference in order to get the deal done. I said OK and then the Sales Manager came over to shake my hand and congratulate me. Actually he was a very decent guy. They detailed the truck while I signed the stack of papers. Remember the Boy Scout motto "Be Prepared". 1. Know all the facts and prices BEFORE you ever set foot inside the dealership because you are the visitor and they have the home team advantage. After they evaluate your trade in but before you start negotiating, insist on getting your keys back so they cannot play the "we can't find your keys" game. 2. You must be prepared to walk out the door (with your own vehicle keys in hand) if you are not happy with the vehicle or the deal. If you come across as desperate, then you have already lost. Remember that this is not the last car or deal on the planet. I had 2 other vehicles that I was prepared to test drive if this deal fell through. In summary, the dealership was very clean, the salesman was knowledgeable about the vehicle, and everyone came away with smiles and a winner. No loser here today. My truck is still under warrenty so any problems will be addressed by the manufacturer. LET ME REPEAT ONE MORE TIME: "BE PREPARED" OR YOU ARE LOST.

fossilfinder66 Apr 25, 2009

Mercedes Benz of Houston Greenway Complaint Auto Purchase Disaster - Auto Purchase Vehicle Purchase Location: Houston, TX Mercedes Benz of Houston Greenway Auto Purchase Disaster BEWARE if you go to purchase autos from Mercedes Benz of Houston Greenway location. They have the same owners as the Houston North location. We purchased a 2007 Lexus from the Greenway location. The salesman pulled the books and keys one afternoon and was told my wife would be there the next morning to sign papers. She arrived the next morning, SIGNED the papers, and went to financing. While in financing, a disturbance broke out in the dealership. My wife found out a few minutes later the reason for the commotion. The dealership informed us they had sold the vehicle to someone else the night before. This was AFTER the keys had already been pulled for us BEFORE that alleged buy. Here is one of the important points. Per the dealership personnel, they were paying $4,100 more than we were. So it became a "violate people's legal rights to turn a buck." The dealership MANAGER called me and admitted they had a LEGAL problem. He stated, "I am going to make it right for you." He went on to say that the buyer had until 4 PM to show up to complete the purchase. He said he would call me if they were not there by 4 to allow me to make the purchase. Dealership personnel (including this manager) have admitted this buyer did NOT show up by 4 PM. Yet he didn't call me. He EVENTUALLY completed the deal for all the extra money. The manager then said he would sell me a car at cost (or 2, as we wanted to buy 2) to "...make it right, because we don't do business this way." To make a long story short, they NEVER did. They have continued to try to sell autos to us for more than TRUE COST...even reneging on a verbal $ deal we made to remedy this nightmare waste of time. By the way, the supposed "make it right deal" reveals the nature of the dealership. We agreed on a vehicle to test drive. When they finally had it available to test drive, it was 3 days later. Yet it had a SPARE TIRE, A 2ND GASHED TIRE, A PAINT PROBLEM ON THE TRUNK, AND WAS FILTHY. BEWARE, BEWARE!!!! They clearly have no intention of making this right, and the attitude reflects such. I can assure you that we spent enough time dealing with them to know that this is the culture there. They had ample opportunities on more than one deal to "make it right." It was never their true intent.

taxterm Aug 22, 2008

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