12,000,000 Cars Sold to Happy Drivers

"It's nice not to haggle over prices. Their prices are good!"

-- Misty H.

"They got me in my dream vehicle. They listened to what I wanted and I felt heard."

-- Eloni T.

"Service advisor Katie was very pleasant and professional. 10k miles and service and was in and out in under 1 hour."

-- Tom D.

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Recent Reviews from Mercedes-Benz of Houston Greenway

We had quite a few terrible experiences here. I recently took in my vehicle to get a simple service done. When I got to the dealership, the gentleman who helped me with my paperwork told me that since I live close enough to the dealership, they will be able to drop my car off for me. Once my car was done, I called the dealership to ask if they can drop it off and was repeatedly told that is not doable. Trying to get a hold of someone at this dealership was also a disaster. I called my service manager around 1:30 in the afternoon and left a message on his voicemail. Two hours go by and I didn’t hear anything, so I went ahead and called the main Mercedes phone line. The lady who answered, Tammy, said that a drop-off wasn’t possible but that she will connect me with a sales manager. I told her that I already tried to connect with Chris but that he didn’t return my call so if I could speak with someone else that would be great. She told me that Chris was out of office for the day but then guess who my call gets forwarded to? Chris! Of course, I did not leave another voice mail but called the main line back again for my calls to be screened. It would ring a few times, someone would answer, and then transfer me back to Chris’ phone. I decided to try my other phone and guess who picked up! Tammy finally transferred me to another sales manager, Marco, who also kept telling me that they can’t drop my car off today or tomorrow because I didn’t get a full service done and that they don’t provide the service for an oil change, which is different than what I was told by the service guy who checked me in. After several back and forth, as well as relaying my concerns about contact-less drop off option given that I lived less than a mile away, I was told that they won’t drop the car off. I further requested that I was flexible with my drop-off and was willing to get my car the next day. However, the manager refused saying once again that they don’t do this for an oil change. We concluded the phone call, deciding that I will just go pick up my car, but the manager eventually called back saying they “found someone to drop off the car.” Although the outcome of all of this was what I was initially told, I am still extremely disappointed in the lack of customer service at this dealership. Not only are they significantly more expensive than other dealerships, it really seems like they only care about how much you spend. My family has five Mercedes and I have been taking my car to this dealership for four years now. I have had problem after problem at this dealership and only kept going back because of the convenience of having them down the street. This is officially the last time I will have to deal with this place. Half of the stuff they tell you is a bunch of lies and the other half is just ways they can make more money. Take the time to just drive to another dealership and have a more pleasant and peaceful experience there.

Keertana Chary Jul 24, 2020

After finding a vehicle online located at a Mercedes Benz Houston at Greenway we were contacted by Mr. Morales to set-up a time to view/test drive the vehicle. This was a very smooth process. We verbalized that we would like to move forward with running financing options and, after five minutes, Mr. Morales came back with a statement of interest rates and payment amounts stating specifically "this is the interest rate and payment amount you would pay." We agreed and my husband signed the document. I then had to leave to get my son and my husband stayed at the dealership. We specifically told Mr. Morales that I was leaving and he assured that the process would be relatively quick from this point. That was at approx 2:30 pm. My husband did not return to our home until after 8 pm that evening. During that time this is what occurred: He started the finance process wherein the interest rate all of the sudden for the vehicle more than doubled. When my husband questioned the finance member, he started a "cat and mouse" game with the sales associate (Mr. Morales) of coming in and out of the area one at a time to try and explain why this was happening. My husband had to literally ask both of them to stay in the office at the same time. The finance associate then tried to instead sell my husband a Mercedes car because, and I quote "he is at a Mercedes dealership and he is trying to buy a non-Mercedes product." My husband reiterated that we came to this dealership only because they had the vehicle we are interested in and because it is an auto nation dealership to specifically avoid the run-around of the skeevy buying experience. After declining, the general manager came to speak. The general manager re-iterated the "Mercedes-Benz" would be the only product line that would get my husband a reasonable interest rate. After my husband firmly declined and set-up and I headed to get him the finance department was then "magically" able to come down to the originally agreed on interest rate and payment amount. It was an incredibly awful purchase experience.

Megan Lindstrom Jan 30, 2020

Aaron Lindstrom Jan 30, 2020

My experience with this particular internet sales manager may be limited to the individual and I hope there are other sales team members that actually know how to treat a customer. Traded in my BMW for a 2019 CPO E series and happily paid the price they quoted, accepted their low offer on my trade and despite all of that, I patiently put up with the sales person’s attitude as if he’s doing me a favor. I also clearly told him what financing terms I want and he quoted me something different and when I questioned it, he said the finance manager will change it. When I’m at the finance managers office, he’s in a pissy mood and snapped at me when I told him that he needs to change the financing terms and said this should have been done by the sales manager (not my problem) and asked him to show me the updated pricing sheet. I still kept my cool even though I felt like walking out. I purchased extended warranty and he pressed hard to purchase additional warranty that covers brakes and few other items but failed to disclose that is was not through Mercedes Benz. My fault I guess for trusting them and not spending time reading through fine prints. I’m done with the finance piece and back to the sales manager and waited for the car to get cleaned. Prior to the cleaning, we also walked the car and I pointed out issues that he agreed to fix. After the car was cleaned, I found the paint on the rear bumper was chipped which did not exist before. It was so obvious that there is no way to miss it. His manager came and said they will fix it. This was the first time I bought a car from a luxury brand where I was made to feel so unappreciated, where I was just handed the key and told there is your car parked in the lot. I scheduled my car to be brought back the next week to get the car tinting done and the paint fixed. I arrived promptly and handed the key and left with the loaner. Two days later, got a call late afternoon that your car is ready and to come pick it up and if after 6, keys will be at the front reception. I arrive before 6 to make sure I get to walk it with the Sales manager and was shocked to find out window tinting was not done. I then walk the car and it was clearly not cleaned with bird crap on the car, paint drip stains going down the back on the black plastic below the bumper and worst part, the paint job they did was horrible. Something I would expect if I shopped for the cheapest option and get it done without caring about quality. They even left a small ding few millimeters below the paint job and didn’t bother to cover it up. When I questioned it, I was told pretty much that it is what they promised and that I didn’t point out the other chip and this is a used car so I have to expect this. This is Mercedes quality speaking and shows how much pride is taken into their repair and work. Now I have to take time off from work again and go back because I was told my car is ready when it wasn’t and they couldn’t let me stay in the loaner for few extra days. I usually trade my car every 3 years and never experienced this from BMW dealerships in the area.

Mahmood Qadri Aug 31, 2019

DO NOT GO HERE. MISSING PARTS. MISSING SERVICE THAT I HAD PURCHASED WHEN I WAS PURCHASING THE VEHICLE. I purchased my new vehicle last year from here then moved to a different city. When I went in for my first service (Service A) in my local mercedes dealership, all of the maintenance packages that I had purchased when the I bought the vehicle was not put on my file. I had to call them 4 times just to get a hold of someone and the service manager at my local one had to call back and forth just to get the certificate of purchase faxed in. Then, when he went in to add it himself, apparently my account was deactivated and he couldn't even put it on my file. I had to schedule this service 2 weeks ahead to get a loaner car, and i couldn't even get it done on the day even after a 3 hour hassle with greenway. the week after, finally they put my service on file to get it done. I asked them if my other services were put on file too but my local mercedes couldn't find it and never got a phone call back from Greenway. Then, I went in to a tire store that i had been going for years to get my tire rotated while i was back in town, and they could not find the keys to my wheel lock to unlock my tires. I did not remove anything from the glove box (I don't use the glove box) nor knew where the spare tires were even at so I called mercedes to ask where they would be. "a little black box" where spare tires should be isn't there or anywhere in the vehicle. When the agent at the tire shop was trying to find the keys with me, he also noticed that there were some spaces empty where the tools were supposed to be when I needed to blow up run flat tires. I called here and asked for joseph washington, whom i purchased from, he was not in the office, so I asked to speak to the manager, whom also apparently isn't in the office either. I am still waiting for them to call back. VERY DISAPPOINTED WITH MERCEDES BENZ. literally the worst luxury car brand I have ever had.

YeonJoon Sofie Park Apr 23, 2019

Show next 5 Reviews

Reputation score by peer group in the automotive industry as reported by Reputation.com.

Real Reviews of Mercedes-Benz of Houston Greenway

12,000,000 Cars Sold to Happy Drivers

Come Experience the AutoNation Difference

Recent Reviews from Mercedes-Benz of Houston Greenway

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