First time to have any type of problem with the dealership. Minor ones at that, but still. First off, Had to renew our prepaid service agreement, and even tho it was 100.00 more than other dealerships, I still did it. The problem was, when I scheduled service, and told them I was going to bring the car in, and then pay, no one in either finance or service said that would be a problem. However, when we got there, put the car in service, and then went to finance to pay, they said we would have to wait 24hrs to get the car serviced, or pay out of pocket. Ali Akhavan, in finance, worked things out for us, but that was frustrating. Another minor thing, we had bought the tires from the dealer as well last year, time to rotate, and didn't know that was a charge. In buying the tires, I was told everything would be included, much like Discount Tire, I just didn't want Discount destroying the rims. It would be 100.00 to balance and rotate. In speaking with the Service Manager on duty last Sat, didn't get his card, they did it no charge. He was very accommodating. Lastly, in picking up the car, and done on time, it just wasn't cleaned as well as it usually is, was very sloppy. Just not used to this level of service from Greenway, maybe it was just a one time thing, first time for it, hope it's the last. Daughter is looking at a GLK or GLC... don't let Sewell step up and take it away....
Ronald Davis
Dec 20, 2018
