This is by far worst place to take your car to have anything done...I recently took my car in cause of a blowout. I was told there were some other issues caused by the blowout but wasn't cover by my warranty. I have tire and wheel protection but thats a ripoff it won't even return the wheels back the way I brought the car from Mercedes North. All this after I was left on side of the highway for 5 hours and Mercedes roadside assistant couldn't find me a tow had to use my AAA just to get home safe. This isn't anywhere close to first class service that Mercedes claims to provide more like a big scam to just get money not take care of you. As far as Greenway goes never take your car there they only try to find ways to get money from you.

Mercedes Benz Houston Greenway is the absolute best dealership not only to buy your Mercedes Benz car but also get the service completed at the same dealership. I have been getting my car serviced with Kevin Graves for over a decade and each and every time I have received outstanding, professional customer service! Thank you so much for helping me with my car’s service and maintenance and treating me like family!

I purchased my car 3 months ago and bought all the warranties for the car. Within that time I had a oil light come a service light come on I’m like wth due to my work schedule I had no time to stop by so after the service light came on I became concerned and brought it in. After my service advisor Javier stated it was no leaks. So he went ahead and checked the car out did some services I told him about okay good so I go to drive the vehicle off and I get a light that says my hood is open again I’m like wth….. so a salesman passing by close the hood for me. I’m thinking what kind of people do they have working here. My service provider was professional and friendly. My salesman was awesome. Please make sure everything is closed sealed tightened and the job is done correctly. I shouldn’t have to ask my salesman are you sure the oil was changed or did you close the hood and make sure everything was done correctly. I love my car and my salesman Cardet he was amazing professional and friendly also.

My experience with the sales process was great! The salesman that I worked with was David Griffin and he was pretty amazing. David was extremely knowledgeable and helpful. There were no hard selling tactics, or rush to buy language. He was able to answer all of my questions, and/or direct me to the right place to get my answers. He made sure to address all of my concerns to my satisfaction for the vehicle that I was looking at and made me feel very relaxed and comfortable. The car that I bought was a pre-owned E-550. It is a beautiful car and I absolutely love it. I would have given a solid 5 stars, but I had to bring the car back after 2 days due to a problem with the brakes. Everything was covered by the "certified pre-owned" warranty, so there were no issues with getting it fixed. Since the car is a 2011, I also purchased the four year warranty that covers just about everything so it's like having a brand new Mercedes at a more affordable price. One of the best experiences I've ever had buying a car! Thanks Greenway and especially thank you David!!

Bought a Audi for here 3 months ago still haven't gotten plates ever time I call cant get a hold of sales person Kayla little service department sucks get a oil change taking 4 hrs cant get a Loaner because car isn't a Mercedes even though I bought the car from here i think that is pretty shity definitely will not ever buy a vehicle from them again and definitely will tell my friends and family to stay away from here don't care about there customers Especially if you buy a Audi......

I went in for routine service and the advisor gave me a time of 3hr and it took 8hr. The next day trawling out of town my check engine light came on.

Excellent attention in the sales area, the salesman took his time to explain everything about the different models and give me confident in my final decision. I got my new car in less than 3 hours.

thanks Chris - for getting in and out so fast.

They replaced one of my run flat tires with a nail in it, in less than one hour. Service Rep Jerry was great, price was reasonable and the facility is a showroom spectacle! I will be using them as my go-to dealership for future service.

The car was as advertised when I flew into town to buy the car. I had made an early appointment with my advisor and the finance office prior so that I could make my 6 hour drive back home in time for an event. I was very vocal about that before I made the trip to Houston. I arrived and waited nearly 2 hours for the car to be released. I was a cash buyer and did not need to take any extra time in the finance department. Also, the car I bought was supposed to have 2 key fobs and a manual. They only had 1 key, lost the 2nd key and had to ship the manual to me a week later. Basically they (my advisor and the finance department) were unorganized and were not ready for my arrival with a 4 days notice. In the future if they had an automobile I wanted, I’d still consider a purchase but would be cautious of my time.

Professional and efficient

Great AC coupon only 49$ for a list of services..washed it and vacuumed after the services. Thanks see you soon.

Congrats, Greenway, this was our very first time RETURNING a vehicle! The salesman/manager worked up a deal and made us some promises if we signed the dotted line. We should have known something was up when we asked for the "We Owe" document but they weren't forthcoming with it. We closed the deal anyway but it wasn't until after we visited with financing and signed that we were told by the salesman that the terms had changed and they weren't going to fix everything we had discussed. Unreal. I guess they never assumed we would return the vehicle. Not a good look, Greenway. We purchased elsewhere. Life has so many more blessings if we would simply treat people how we want to be treated. It's not that hard.

Great service each and every time I visit Mercedes Benz of Greenway had my vehicle in for servicing made a schedule appointment to have a loaner everything went so smooth and simple, my service advisor who I’ve known for over 15 years Michael Walsh has always been honest upfront excellent customer service experience along with the Mercedes Benz family I can’t wait to purchase my next vehicle.

Exceptional customer service!

Servicing great at AutoNation service department and loaner Team, my service advisor whom I’ve known for over 15 years Michael Walsh is excellent very professional very truthful I just love the service he provides me and my family each and every time along with the Mercedes Greenway family.

Excellent service as always. Thank you

Dropped off car at scheduled appointment time 9:00am. Requested new alignment since they botched the one which was done at the regular maintenance service. At about 12:30 pm was informed that the mechanic was not able to even just look at my car until 2:30pm!! That meant my car might have been ready at the end of the day - or not. It was a great inconvenience to take my car to the dealership for the second time for them to rectify their mess up. So what good is an appointment if the customer has to sit around all day waiting??Apparently customer service is something that fell along the wayside. I have been a customer there for 17 years and bought two cars from them. But now it’s time to look for a better place.

I use to feel that buying a luxury car afforded you certain conveniences. Getting a loaner car has become very difficult. The prices on the original list of maintenance items were way out of line. I declined half of them to have done elsewhere. When I picked up my car I happened to notice that the invoice listed a leak that I did not get a call about. It took 30 minutes after paying to get my car brought down to me. Not very convenient for someone that has a working schedule.

Three times to do a recall and they gave me appointments but they do not have the parts. Now, I am waiting since 15 minutes ago to have my car back ans still waiting.

To say I am frustrated is an understatement. I have contacted customer service at least once a week for the past 3 weeks regarding my plates. I understand my permanent plates are delayed so I contacted customer service about whether they could send me new paper plates as I wait for the arrival of the other ones. I came to the dealership a few weeks ago to see if I could do something about my temporary plates since they were going to expire very soon. They told me I would receive my plates in the mail shortly. I called a week after to check on the status and they were never sent! The metal plates have not been received on their end yet so I asked again for updated paper plates because they had finally expired. A week goes by and I have yet to receive any mail. I called today about 1:30pm and stressed my concern because I am now driving on expired paper plates. I contacted customer service and expressed my concern because of the several previous attempts I have made in trying to get plates that aren't expired. They told me they would send me an email so I could print out my plates myself (so I didn't have to wait another week to find out they forgot to mail it) and I have not even received an email yet! Calling customer service is almost pointless because the answering machine sends you in an endless loop just to hang up. The number that the business is replying to the bad reviews with is just for show because it's the main number on their website. No one answers the phone and those who do are desperate to get off of the phone and pass your problems off to the next person. I regret buying my car from a dealership with horrible customer service. I definitely reccomend not to believe all the good reviews. Those people did not have a slightly inconvenient situation and they did not have to rely on Mercedes-Greenway to fix it. I would hate to imagine I'd I had a more severe issue I had to fix because this dealership is NOT capable of handling anything in an efficient and timely manner. Even with weekly phone calls, nothing.

My wife and I were here to buy our Mercedes C300, and Frank Wang was amazing. He was very knowledgeable about the car we wanted, and he helped us till we got just what we wanted. Our experience was great; we left there as happy customers.

I must send a shout out to Jacqueline in the service department. I have had some disappointing experiences at this location. Thanks to Jacqueline I have some new faith at this dealership. Also thanks to Teresa in the finance department. Thank you ladies, y’all Rock!

Arrived looking at vehicles for 30 to 40 minutes. Felt like I was completely ignored and nobody took the time of day to even acknowledge my presence. I will be taking my business elsewhere.

Very smooth trade in & purchase process. I couldn't be happier. Prices are fair. David G. Is your man!

Great salesman great deal, very painless experience. I highly recommend this dealership.

Received a good deal no pressure sales great experience.

Amazing experience. I came form out of state to buy a car, and Laszlo and the team at MB of Houston Greenway made it a smooth and fun process! The car was beautifully detailed, exactly as presented in the ad. Laszlo was very knowledgeable about the particular model I purchased, and gave me a thorough tour of the vehicle and it's features, down to the infotainment system. He even made sure I had a full tank before I left the lot. A+ experience, highly recommend both MB Houston Greenway and Laszlo!

We worked with John Nyugen to purchase our GLE63S Coupe over the phone, and then flew down to pick it up in person. John could not have offered a better purchasing experience than we had, and he and Jennie Koo in finance, had us in and out in no time. Both were amazing to work with, and could not have made the purchase easier or more seamless. Jennie was a dream to work with in finance, and made the whole process fun. Despite living in CT, we will absolutely work with them again for future purchases. The quality of the staff, and the sheer scale of Mercedes Benz of Houston Greenway makes them a no brainer for those looking to buy a Mercedes from the comfort of their own home, anywhere in the US. You will not be disappointed.

The best MB dealer in Houston! Marcos Lopez & Jessica Naegele are both incredible on the service end. They do a great job keeping you informed and waste no time on turning the vehicle around. I wouldn’t take any Mercedes elsewhere for service needs!

I’ve purchased with the prior to getting my Mercedes and I knew when I purchased again I wasn’t going anywhere but Greenway. They make you feel comfortable, not swamped or overwhelmed. It’s like being with family, no pressure all assurance they’re going to take care of you. I’m glad I chose them and this will forever be “My Favorite” place to purchase. Loving my GLB.. Thanks to Jamal & Derrick!!

Purchased a one owner F150 that had been traded in there. John Nguyen was very helpful and polite. Easy buying experience and great communication throughout the process. Finance manager was very friendly and easy to work with.

Do not recommend Mercedes Greenway. Poor customer service with the service department. Does not communicate very well with a customer. The expectations were set that it would have been done fairly quickly… When in fact it was delayed several days. No phone calls were made. I had to call to get information. And my service advisor never answered their phone (not even from the receptionist). The loaner car after waiting more than hour (this was a scheduled appointment) had the yellow warning light on indicating low tire pressure. I accepted the vehicle since the pressure was at the lower end of acceptable. Consequently, after three days the pressure had dropped to 23 pounds PSI (other tires around 43 PSI). I also was interested in purchasing a new Mercedes. I was unable to get anybody to help me. Nobody seemed interested to help. Eventually, a newly hired employee in the “used car section” came over to help. He apologized. After several days going back and forth between sales manager on what I needed in my new vehicle (they NEVER understood I was wanting particular safety features) I just gave up in trying to purchase a car from there. It appears customer service is not a top priority here. Do NOT recommend this Mercedes dealership.

Everything was perfect--as usual.

Excellent sales experience!

The Mercedez Greenway continues to be THE place to go when we need a new ride. Platinum service from start to finish that continues long after the sell.

My first time at MB Greenway services and Im not a pleased with their customer service. They spent 1-1/2 hrs just to check my car in and handed me a loaner. Any other car dealership can do better than that. I was definitely expecting a higher standards from a provider of a MB service.

This place and Moe Al Fawriya are amazing!!!! I purchased my first Mercedes and Moe was great! He explained in detail everything from paperwork to the vehicle! I highly recommend Moe when it comes to purchasing a vehicle, he is professional, genuine and driven and he will go the extra mile to meet your needs. Thank you Moe!

Great service, fast, friendly, thorough, and they washed my car!! Thanks so much!

NOT ONE PERSON OFFERED ASSISTANCE!! Neither IN the showroom NOR outside. And, there were minimally 10 sales people doing.. absolutely NOTHING!!! ( Sitting at their desk or in their cubical, Not busy on phone or computer) I was interested in a small SUV; trading in a 2017 Encore fully loaded with less than 30,000 miles. GUESSING OLD PEOPLE DON'T REALLY WANT HELP 🤬

Excellent service for each appointment . Service advisor, Jessica N, is a true professional, and exceedingly competent.

Great Experience as always! Jerry Goggins is a pro!

Remus is the Best!!!! He gets the job done without Hesitation, Very Patient, & Honest !!!!

So good to receive my car back fully repaired even though it was essentially out of gas.

Great experience

Just wanted to say a BIG thank you to Nicolle Johnson for handling the trading of my account. Your professionalism, genuine kindness and bluntness at times when I needed to face reality are what made me progress. I invested and got 3 BTC in a week. I only wish I had known about you earlier from the first moment I decided to trade. Nevertheless, I am grateful! contact her via Email: nicollejohnson659@gmail.com Whatsapp: +12147028217 Instagram: nicolletrader01

Thanks a lot for Remus of his professional services with customer driven! The luxury car buying experience was super and smooth!!

I did my own research before coming in, but their online presence and process was simple and friendly. Don not helped us with every question and let me know exactly what I needed to bring since we were a late appointment. He and the team stayed late to ensure we got everything we needed before leaving with our new ride.

Remus was the best salesman ever in my entire life!!!!!!!! Very transparent guy please go ask for Remus Bulmer for your shopping experience

Always treated respectfully and the experience is always great staff very knowledgeable and helpful

I have been a Mercedes client for almost 5 years and have never received the type of customer service I received at this dealership. It was the worst experience I've ever received. I brought my car in to be serviced. I was given a loaner vehicle while the dealership took a day or 2 to figure out the issue. I had a problem with my transmission and they had to order a specific part to fix it. Everything would be covered under my warranty. It took almost a week to receive the part. Once it arrived, I was told no one in the service department could physically open the hood of my car to install the part. I was told the hood was jammed and could not be opened. I was than told I would need to cover the expense to have my car towed to a body shop so that someone there could open it. While it's at the body I would also need to return the loaner vehicle because they were unsure how long it would need to be there. Once the problem was rectified, I would than be required to cover the expense of getting my car back to the dealership to have the part installed. So not only was this dealership incapable of opening the hood to one of THEIR vehicles, they also lacked basic customer service. I spoke with the manager by the name of Marcos Lopez who had absolutely no interest in accommodating me. He noticed that my car had previously been serviced at only one other Mercedes-Benz location in Chicago (where I previously lived before moving to Houston 3 months ago). He stated that since my car had never been serviced at his location prior to now, than it's not his responsibility to accommodate me. Marcos was so focused on playing the blame game that he completely lost sight of what matters; treating the client with respect. Whether I am serviced at a Mercedes dealership in Chicago or Houston, I am still a Mercedes client who deserves to have the proper care. Taking away the loaner vehicle until my issue was resolved was EXTREMELY unnecessary. It was cruel and implausible. I spoke with the manager at the Chicago dealership who informed me he would have handled the situation completely different. He would have gotten the car to a body shop without involving me in the situation because it is their servicers who are not able to lift the hood. That should not concern me as the client. I've also filed a complaint with corporate regarding my experience with this dealership and Marcos. I spoke directly with an executive manager who specifically told me he was disappointed in the way it was handled and he did not agree with how it was handled as well. The very next day I moved my car from Greenway location to the Mercedes dealership in West Houston. I received a totally different experience. The manager at West Houston by the name of Keith took very good care of me. My car was examined, he communicated with me the entire time on the status of the parts needed as well as when the car would be ready, I received a loaner vehicle during the entire process and they never had any issues opening the hood of my car. My car has been fixed and everything was covered under my warranty. It's managers like Keith that truly understand how to properly care for their clients.

I had purchased my first Mercedes 11 years ago, and I can tell you that where ever I break down they will come get me, and I’m not talking after 2 hours, they show up in less than 30 mins. There service is excellent, dependable and simply the best I have ever experienced.

It was a wonderful experience. My salesperson Don Morales was very patient during my entire vehicle purchase. I will definitely recommend him and your dealership to others looking for a great purchase experience.

Top notch service. Easy online scheduling, consistent advisor presence, easy loaner request and QUICK turnaround (24hrs) for full check up, scheduled service, and state inspection. Excellent as usual

My name is George and my experience at Mercedes of Greenway was absolutely fantastic. Manny was my salesman and the professionalism was second to none. I purchased a BMW 650i convertible and im so pleased with this vehicle. My experience with the customer finance service manager Mr. Donald Cyprian was a true blessing. I wont go into detail but he is truly an enormous asset to this dealership. I would advise anyone looking for a new or used vehicle that wants the best customer service in Texas to visit Mercedes of Greenway. Thank you gis for your professionalism and service.

Timothy and the entire Service team are always professional and helpful

The service itself is nothing to complain about but the ones who you have to deal with in regard to your car services are the problem. You will not be able to reach them on phone, the phone operator transfer your phone call to service department but none picks up the phone, long waiting and then give up. When you come to the dealership service area, you will see 4-5 people seating at their desk looking at their computers. What's are they doing and not answer the phone?????? The general manager of this dealership needs to improve this issue. I am looking for a new dealership and try out their service to see if it is better than this one. It can't be worse!

Don Morales WAS GREAT . He was very polite and helped me get into a car within hours . He didn’t have me waiting all day my approval was fast and easy . I love my car . Also Donald C. was a big help as well . He helped me get the best deal that was fit for me ! They will always have business from me & I recommend anyone to visit them at HOUSTON MERCEDES GREENWAY !

Excellent service! I highly recommend them and my service advisor, Timothy Jue, is fantastic!!

I LOVE THE FRIENDLY, TIMELY AND PROFESSIONAL SERVICE!!!

Awsome service!!! Manny Rodriguez the seller man made us feel confidence and the process was quick and easy. I love my car!!!!. Thank you.

The service was excellent, we had visited a number of luxury car garages and this was by far the best. The people, the vehicles and the after service care. Would highly recommend.

I'm on my second car from here (Harvey flooding) and I love this place! The purchasing process was quick and painless. I got a thorough and succinct training session on the "bells and whistles," and the service for the past few years with my previous car was so smooth and painless. I am a Greenway fan!!

always professional and friendly

Great people great cars I love this place Rhett is one of the best salesman in the state of Texas!!!! Great prices!!¡! They do a great job on all their cars!!

We had the best experience at Mercedes-Benz of Houston Greenway. They helped us work out the deal that suited us. They made sure that we leave the facility satisfied and happy. The agent Frank was very helpful and gave us useful tips and information. He treated us really well and we highly recommend him if you visit this particular location to buy/lease your car. Thanks!

I love this dealership! The Service Advisor Patrick Shanklin is the BEST I have come across so far. He was very patient and caring and made sure that ALL my issues were taken care of. He is a true professional indeed!

All good. Jacqueline handled everything just fine

David helped me sell my used car to the dealership. Made the process easy and gave me a great price. I couldn’t recommend more!

Great experience, sales person was knowledgeable and efficient. Finance manager was transparent and honest. Happy with my new vehicle.

My service advisor suggested I allow greenway Mercedes-Benz to check my breaks because she noticed a squeaking sound and she didn’t think the brakes should be making any noise with the vehicle having, at the time, less than 6000 miles. Because my 2019 G63 also needed a part for another issue we decided to bring the car in to have brakes serviced once the part arrived. Once the brake job was completed I was handed a bill and told Mercedes Benz does not cover brake squeakes.

I received excellent customer care, and my car received excellent service, at MB of Greenway Houston. Everyone I encountered was friendly and helpful. I was impressed with how quickly my car was ready.

Great service as always, timely and considerate.

Excellent service advisor Jerry Jow He has taken incredible care of my car.

Excellent customer service! Always professional, courteous, and prompt.

Best help ever from Rhett and Jamal! We love and appreciate Greenway Mercedes Benz Houston Texas

Great experience buying a new car here. I worked with Leigh Bennett and he was extremely helpful. He quoted me a good price (I did research ahead of time), he did not try to sell me a bunch of extra stuff. He found a car that was configured the way I wanted it and he took the time to explain things to me and help me evaluate options. I got a fair price for my trade in which was MUCH better than CarMax or Carvana. This is probably the best car buying experience I have had. I never had to wait. I never had to "speak to the manager'. I was not pressured. People were extremely friendly, nice and patient with questions, fully explaining my options. I wish all dealers were like this. ONE YEAR LATER: With only 2500 miles on my car in the year of COVID, Mercedes still told me they wanted to service my car so I called to make an appointment. I was number 2 in line on the phone so I decided to wait. 15 minutes later, I was still number 2 so I accepted a callback, which I never got. I had the same experience 2 more days in a row. On day 3 I finally got the callback and got my service scheduled. Once I got the call back they were nice and helpful and scheduled my appointment. Jaqueline, my service rep was very nice, friendly and helpful. The loaner car guy was not friendly. It seemed like a burden for him to be helping me and I got a lecture about refueling the car, not leaving the city limits, penalties for returning the car late, and being charged for any tolls. This is my fourth luxury vehicle and the first time I every got treated like I was at Budget Rental Car instead of a luxury car dealer. Overall I would give the service department 3 stars. They did a good job with my car but respect and responsiveness, other the Jacqueline, was terrible.

Very easy to deal with, good communication and very pleased with my purchase

There customers service . And. The service the salesman haves us ,

Good service and excellent costumer attention

The Greenway location is the absolute best! I’ve been to several locations and the service does not compare. Greenway is certainly my dealership of choice. Just recently went into Greenway met Arron my salesman and he was awesome! Every encounter I’ve had with him has been great. I would recommend that if you are looking to purchase call Arron. He will make sure you are taken care of. Thanks Arron!

Yes, I would recommend! Greenway is the best! My salesman, Arron was the best! I am pleased.

The Greenway location is the absolute best! I’ve been to several locations and the service does not compare. Even if I had a problem they fix it and I leave happy. Greenway is certainly my dealership of choice. Just recently went into Greenway met Arron my salesman and he was awesome! Every encounter I’ve had with him has been great. I would recommend that if you are looking to purchase call Arron. He will make sure you are taken care of. Thanks Arron!

I was well received and professionally taken care of. The waiting area was/is exceptions, and everybody courteous and helpful.

Great customer service atmosphere pleasant and clean

My Service Advisor is Peter & he’s super nice but the level of keeping my car clean is not up to my standards. I’m a very detailed Guy & I noticed that every time I drop my car off it comes back dirty in the inside. The last time the passenger side was scuffed as well as the carpet was dirty. The exterior wasn’t cleaned either. I used the Collision department a few months ago & I was told several times a promise date & it wasn’t met. No one from the Collision Center informed me! I had to keep calling them. My car windows are not sealed rite so I will eventually have to take it back. I took it back before & the Collision Center said it was the door. Just really disappointed!!!

I received exceptional help in purchasing my vehicle. A very high class dealership and great customer service. Sudnani made me feel as if my service was of top priority

Easy to make an appointment, all work completed quickly and without issue. Jerry Jow and the team have always taken good care of my car.

Jaqueline was amazing! She made sure everything was handled and I did not have to worry about any of the process.

Excellent service from service guy Ernesto

There was a snag in ordering my car online and having it delivered but Derrick King and the team took care of me!

🤩

I brought the car in with an emergency and they handled it right away with no fuss. Car was returned promptly and in good shape. They even gave me an unscheduled loaner. Service advisor (Ray Mariano) super helpful.

This was the first experience with our service advisor Jerry Goggins. He did a great job of keeping us informed of progress and status of services being performed. He and the Service team did a great job!

EXCELLENT SERIVCE, Salesman Davis was awesome and so is the finance manager Jamal. They weren't over pushy just determined to make sure I was happy. Went in for used car and left with a brand new one instead!!!!! Cant Thank them enough!!

Fast, professional, and efficient!!

My service writer Ernesto provider excellent service.

Great experience, service advisor Jacqueline Campos was best all around. Very professional and timely. Very accommodating waiting room with TV, WiFi, magazines, coffee, etc. Great showroom too with lost of fancy equipment, felt like a kid in a chocolate factory! Only gripes is u have a lot of Karens in the waiting room complaining ad nauseum, but nothing u can do about that!

Purchased wife's new car here last week. Very good experience. Very professional and knowledgeable sales staff. Experience was easy and stress free. Our salesman Sam, was great to work with and very knowledgeable about the cars. Also, they were one of the only dealerships that actually had GLE's in stock.

No hassle service. Love going to Mercedez-Benz of Houston Greenway. I had to get my inspection and was in and out in less than 1 hour. Very pleased. I would highly recommend.

This is my second time in Mercedes of Greenway (after 10 years). I was welcomed by Jay and he introduced Rokan. Rokan is nice and he helped us get the car we wanted. He is not pushy at all trying to sell a car, he lets you decid what you want and when you wanted it. Now that's a real salesman right there. Jay Gomez is more than awesome! Thankful to both! The sale was not stressful at all.

Ray is the best!

Good collection of Merc cars instead of waiting for the right model and features and excellent Service. Santiago was very good!!

My experience with Mercedes Benz of Houston Greenway was nothing less than exceptional! My husband and I walked out of there with 2 Mercedes. My sales guy Ryan, was so helpful and knowledgeable of the cars. My finance manager Jamal, that guy is Awesome! He was kind and funny, and he made the paperwork part a breeze! I’m so happy with my purchase!

Great buying experience!!!

Found the vehicle I was looking for on-line and was priced 10% less than others in the same year/mileage. Contacted them, and they confirmed price (no-haggle), sent additional pics confirming the condition of the vehicle. I was not in Houston, so couldn't make it to dealer to close until the weekend, but communication was excellent during the week, and was able to come in on Saturday and quickly close on it and drive it home. Great deal, professional staff and very easy transaction. Manny Rodriguez was the sales person - and though he wasn't there on pickup day, he made sure my vehicle was ready to go and all paperwork in order. Would definitely recommend Mercedes-Benz of Houston Greenway for their professional service.

Dealership went out of their way to fix minor pre-existing paint issue on a new car noticed some time after purchase

Jessica is always efficient, polite, and offers a quick turnaround on all my service needs.

My experience with Mercedes-Benz of Houston Greenway was exceptional from start to end! Ryan and Jenny made this process so easy and stress free! I’m very pleased with the service I received!

I love my new car and got a good price for my trade in:) Sam treated me like family and made me feel warm and welcomed. If I am looking forward a Mercedes in the future, I will come here!

The absolute best car buying experience I have had ! I didn't feel like I was making a deal - I felt like they were there to help me get the most bang for my buck.

My experience at the dealership was great as usual. They always do a great job. However, when I called to make a service reservation the new system Mercedes is using was awful! I stayed on hold for over an hour and finally put my number in to get a call back when my place in line came up. I never received a call back. I finally just drove to the dealership and they took me in immediately and from that point my experience was great.

Kevin Graves is the BEST Service Adviser I ever had.

Mercedes-Benz of Greenway provided a great car buying experience. The staff, Anthony and Allan, was exceptional with customer service! The manager, Mr. Jay Gomez, was outstanding in getting the deal done and making sure I was happy with my purchase!

Fast and good service and they treat you very well

Easy dealing and great staff, will most definitely return to this dealer .

really attentive people, good service, quick service

Excellent service by Kayla and Kevin!!

Wonderful experience from walking into the showroom to driving off the lot. Everyone we worked with was very helpful and knowledgeable.

No complaints. Everyone was helpful, knowledgeable, and kind.

When I arrived the head guy of valet staff, I believe his name was his name was William He welcomed me n I told him I had a 10 am appointment with Kevin Graves, my service advisor. Kevin has been my advisor for at least five years. He is very kind professional intelligent representative of your company. I asked William to please get my walker out of my trunk for me. Well, he abandoned me. After about 5 minutes I flagged someone else down. I couldn?t believe William just left me there. I wondered if it was because I mentioned he was dressed differently than his co-workers. I picked up my car, turned on my engine and pulled out of the parking area noticing it said I need to check the air in my tires, the back left tire needed air. I was very disappointed with my experience with your company

My service coordinator Patrick was the best help from the tow of the car the loaner and make sure everything was good with car before leaving great guy

I had the best experience coming to this location compared to the sugar land one. Everybody here was very friendly, helpful and understanding of my situation. Javier did a very good job assisting me and communicated throughout the whole process of my car getting worked on.

I love my Mercedes-Benz and my Mercedes-Benz people of Houston Greenway. Talk about rolling the Red Carpet out for you. That's the treatment you will receive if you frequent this Dealership. Top of the line care and they listen to your needs. My Service Advisor has been Jay Kohn. Jay has taken care of me for 3 years now. He knows exactly the service needed for every visit and it's always pleasant to visit with him and the others. I have recently moved down to Seabrook from the Galleria area and I wouldn't dare think about leaving this Dealership!! And just recenty, Ms. Jacqueline helped me in Jay's absence. She was wonderful as well! So helpful! Thank you Mercedes-Benz of Houston Greenway! G

Efficient, thorough, and professional at reasonable costs.

Nice dealership

Great people and location

They will take ur money but other than that you cannot get service on the phone. Ever!!! They do not return calls and this is a constant. Forget about reaching a manager to complain. Sincerely regret working with greenway.

This was the best and most pleasant auto purchase experience I have ever had. Ask for Rokan. He was wonderful throughout the process, professional and very engaging.

There’s nothing like having an appointment and not having to wait. I arrived on time, for “scheduled maintenance “ was greeted by my service advisor (Luis Guzman), he took my car and before I could get comfortable they had completed the required services and I was on my way. From “Sales to Service” there’s no better dealership than “MB of Houston Greenway”. Ask for “Rokan Chowdhury”. All these “guys and girls” are great but all of them together can’t match “Rokan”. Tell him I sent you.

My Service representative is absolutely a ROCKSTAR!!! Jerry Gaggins is the best ever! If it were not for him I would have stopped coming to Greenway long ago, however its our personal relationship built with him over the years that has singlehandly maintained our business. My complaint is in regards to your PHONE SYSTEM. Its is trash!!! How can you expect someone to make a service appointment when the automated phone system asks if you want the Service Department then once you select that prompt the phone rings then disconnects. EVERYTIME!!! It took 4 tries to get a actual human being to make my service appointment. Thank goodness I have Jerry's direct number now. Will NEVER go through your switchboard again! BTW- The operators were great once I did get through.

Ernesto Gutierrez did a great job in handling my recent service visit--highly responsive.

I purchased a 100,000 car then realized my sales person did not want me to test drive it because I was young and black, I guess I did not fit his description of someone who had the credit or money to purchase the car. After I realized I was being stereotyped, I ask for a refund from my down payment and left, worst experience ever!

Joesph Garcia in pre-owned cars was absolutely fantastic to work with. The car was exactly as he represented it and he made the purchase process seamless. He even followed up on a spare key as promised without any issues.

Javier Mendoza best customer service anywhere.

Very good experience. I will go back for a new car

Friendly and knowledgeable service. I was offered a loaner car if I needed it, which at that time I didn?t.

The sales person saw me entering in and just kept walking as my car was moving with his customers, the customers waved to me but he just kept on walking, not even caring that I was a potential customer as well...so much for that!

outstanding customer service, outstanding service representative, always on time, courteous and detailed, and Mr. Jerry Goggins is who all should inspire to emulate.

Excelente atención

Excellent service, David and Donald made the car buying experience wonderful. Will definitely refer my friends and family!

Service Manager, Jerry Jow

Jay, my advisor, and Alan, the product specialist who helped me with my GPS issue, were EXCELLENT. This entire dealership is run with excellence! When we buy another car, it will be at Greenway Mercedes!

We always take our vehicle for service at the Greenway location, our specialist Chris Palumbo is the definition of excellent customer service, kindness and professionalism. He makes a difference!

Let’s start from here 7 months ago I bought a red Mercedes Benz cla 250 talk to Ryan and I was like I’m ready for a new car he was like come see me we can get you in sum thing new went there a hour drive good in something new like he said a 2021 black Mercedes Benz c 300 off the show room floor my man need any help I promise he the right person to talk to her gone work hard to get any deal done I promise just ask to speak to Ryan

Love this place! They take great care with their customers during and after the buying process. My car recently received its first maintenance service. I was able to drop my car off and receive a loaner, the service was speedy, courteous and easy. This makes it convenient for their customers to go about their day without wasting it just waiting there. My representative Jerry Jow kept me informed of my car’s maintenance progress throughout the day which was very helpful. I highly recommend coming to Mercedes Benz of Greenway!

definitely recommend, quick and professional service. Ray and staff were very helpful, 100% satisfied.

Searched far and wide for a very particular vehicle. Working with other dealerships from afar, they didn’t take my interest seriously. Remus and Mo made it extremely easy for me to purchase. Photos/videos on request, constant updates, and straight forward negotiations. Really wish I could shake both of their hands to show my appreciation. Top of Class experience.

Horrible Service, Robbery On Pricing, Dude Quoted Me $8000 plus to repair a camshaft issue on a 2015 car, Only Benz need timing and engine work that quick. They Will Not Refund You Cash For Parts You Return You Gotta Wait 2 Weeks For Your Check You Might Not Even See In The Mail, Trading My Benz In WILL NEVER GET A BENZ AGAIN. Power To The People Smarten Up

Did not accomplish anything there today

My latest service experience was very good. My car was received on time and my loaner was ready for me. Jim Seamans was my service advisor that day and handled everything I needed in a timely manner.

Took the car to the dealer to ask if there was some sort of reset button for the seat. There wasn't, but Jay Kohn, my service manager for 6 years, took it back to the service garage and within 2 hours had the car back with the seat working and no charge. Jay has always taken good car of me and I always ask for him to handle my service when I make appointments. Its nice to have that continuity.

They always provide prompt, professional and friendly service. The staff works together to receive our car, perform required maintenance and return it to us quickly while clearly informing us of all work performed as well as additional recommended work but without a high pressure pitch to accept the recommendations. I highly recommend this dealership.

The experience was amazing from the sales rep to the financing. I’m really enjoying my new car Thanks

Terrible customer service in the financing department. Our service rep (Jamal) decided to leave before completing our financing and we waited for hours for another rep to finish up with a different customer. The signing and financing took less than 15 minutes when we were finally seen by a financing rep. Clearly Mercedes-Benz Greenway does not value their customer's time if you're not choosing to finance with them. We chose not to due to the rate being a point higher than what we could get from our bank of choice. This review is only based on the financing department. The sales department is EXCELLENT and we appreciated Mohammed Al-Fawriya's time and assistance.

Our car representative, Leigh Bennett, was terrific! He was very patient explaining all the features of the cars we looked at. We took numerous rides in different models and there was no pressure of any kind. He has a great sense of humor and always answered my many questions with great detail and knowledge.

Our car had to be serviced due to a shattered back windshield. We could not be any happier with Greenway Mercedes’ fast and professional service. Overnight, I had the new glass installed! Thank you so much for making such a stressful day a lot easier on our entire family.

Sales person is professional and customer service is excellent.

Excellent service. Our advisor Chris Palumbo was outstanding. Thank you

Fantastic.

Great customer service! Very professional and prompt.

FAST AND EASY

I have always had a good experience except on one occasion when I was rudely asked and accused of damaging a tire on a rental car; however, the problem was resolved with the help of the dealer's management.

Great Customer service all round as always!

Best car buying experience I have ever had.

I had a great experience leasing with them, but after I returned the car and was told that everything was fine and I could leave. I started receiving calls from collection agencies for the money I owed on the wear and tear on the front two tires. If I had known about this I would've changed the tires my self they are asking for $550, which is $ 275/tire which I think is ridiculous. Also how is there wear and tear on tires that are supposedly guaranteed for 90,000 miles and because of our strict lease restriction we did not go over 30,000 miles over our 3 year lease. I understand it is Mercedes but rubber is rubber. After 3 years they are still calling me and now they are stating that it is no longer due to the tires but a fee because after my lease I did not buy the car. I have never heard of a penalty for leasing and then not buying the car. They continue to hit my credit score, but because I had a high one to start with and have no major purchase to make it does not really affect me. I could not imagine how this would affect someone else, but again it is a Mercedes dealership.

Great experience, Great customer service,Mr KAMNANI was very helpful .

I came to Mercedes-Benz Greenway and was assisted by John Nguyen on a Monday evening and I test drove the E 300 and loved it. I explained to him I was still deciding between the BMW 540 and the E 300 and I would have a decision by the weekend. John and his colleagues were patient with me and walked me through with much needed attention. Needless to say I bought the E Class and got the one I wanted as well and not settling for the first thing I saw. Also, thanks to Jennie in the finance department she was awesome with closing the deal. Cheers to my first Benz!!!

Service is always a good experience from start to finish. Efficient, professional and friendly. Kevin Graves always goes above and beyond. He is the best!

Excellent all around. Again, the people at the Greenway Mercedes dealership are superb. Jerry Jow is at the top of quality service.

This is the third Mercedes we've owned and second purchase experience with Greenway Plaza MB. My wife was seeking an unusual color A220. The inventory of cars is limited, but they had the car at the price we could accept. The trademark of this dealer is responsiveness after the sale and Cade has been proactive to engage and address the questions we had. This is your "go to" MB dealer in the Houston area.

Knowledgeable, Helpful Patient, Professional, Courteous!

Chris in the service department is The Best Service Advisor Ever!!! From the first time he helped me with a simple window issue he has been excellent with great service. I would buy my next car there just because of him.

The service at Mercedes Benz Greenway is the BEST I've seen. Everyone is courteous and ready to assist you. The wait time is not long even though they have hundreds of folks going through those doors. Shout out to Leigh Bennett... the best sales person... he's compassionate and listens to your concerns without trying to push a car on you. Additionally, he's knowledgeable and his only goal is to get you the BEST deal... ask for him when you go to Greenway. Hey Leigh, I'm coming for the red 🚘 that I saw yesterday and you MUST convince my husband 😉 that it's a great anniversary gift In closing, I live closer to Mercedes Benz of The Woodlands and I pass the one on the I45 in Spring to go to Mercedes Benz Greenway... that sums it up...

Although I took care of most online, it was definitely a great experience. Manuel Rodriguez was helpful and knowledgeable about the vehicle I was interested in. Kevin Cayard made sure I was not only satisfied but that I understood. Thank you both so much for all that you have done.

I had a terrible experience purchasing my car from this dealership. I purchase a pre-owned vehicle. April 22nd I test drove the car, and placed my deposit immediately with Rhett. I was told the car needed to be serviced (headlight replacement). I was advised that the car would be available for pickup the following week...5 days turned into weeks! I took possession of the car 17 days later, May 8th. I had to do most of the follow up calls myself. On the second week (Friday) I received a call from Leigh Bennett (Performance Manager) stating that the parts had arrived and the car would be available Monday. That wasn't true. Monday I followed-up with Rhett, I was advised that the car still hadn't made it to service yet. I knew they were stalling and buying time, at this point I was invested. So I tried to be as patient as possible. I spent $3800.00 dollars on a warranty as well as 200 dollars adding this car to my insurance... all because I was told it would only take 5 days! Saturday May 8th FINALLY arrived. I picked the car up only to have to drop it back off on Monday. The daytime running lamp wasn't working...the car was placed back in service for two more days! I was annoyed at that point. I had the car for about 5 days after the second service and noticed that the (left) headlight they service was taking on water. I called my salesman (Rhett) and explained the situation. He said he would handle it. I left messages for 3 days after without receiving a response. I called Leigh Bennet on the 4th day explained the situation to him. He was off that day, he requested pictures and said he would follow-up the next day. I explained to him I hadn't driven the car since I noticed the issue because the weather was horrible and I didn't want to cause anymore damage to the headlight. He assured me that the dealership would be responsible for the repairs. Leigh called stating he spoke with the other managers and they concluded that I was responsible for the light, and if it was damaged it was do to my fault! He "claimed" they only replaced the right headlight and never touched the left headlamp. Keep in mind the left daytime running lamp was disconnected when I took possession of the car to begin with. I was told by Rhett "they forgot to reconnect it during the service, it wasn't anything major, simple fix". How could they attempt to insult my intelligence like that? I was furious! After going back and forth with Leigh (which wasn't getting us anywhere) he offered to let me speak with one of the managers that decided I was responsible for the headlight.The manager that called(didn't get his name) was cocky he had no consideration for me as a customer during this ordeal. He stated he didn't want to deal with my car and they weren't going to touch it again.. he said, bring it back. I'm going to wash the deal and get rid of the car. He went on to say It cost $3700.00 to replace the headlight, and he wasn't going to invest anything else into my car. Then he proceeded to say we'll cut you a check and sell you another car. I'm thinking this man must take me for an idiot!? What he didn't know is that I knew used cars went up in cost by 30% that week. They were going to take my car fix the issue, and resell it for more than I paid. Then attempt to sell me another car with more miles on it at a higher price! I told him I would see him the following day.. no point in arguing with him about repairing something that should have been inspected and fixed from the very beginning. Worst case scenario I'd sue. I text Leigh after speaking with the other manager to request the service reports regarding the headlights. That was two weeks ago..still no response.The damage happened during their service. They cracked the mount and stripped the screws allowing water to enter the light. There were no previous signs of water damage. This was something Lexus noticed in less than 30 seconds of inspecting my car. I'm still debating if I should sue them for the cost of my repair. Horrible horrible experience.

The customer service at Mercedes-Benz of Houston Greenway is top class. Having dealt with other MB dealerships in the surrounding area, they are very polite and willing to help you find a vehicle at a fair price point. Aaron Davis was my sales associate and he was always available for questions & would follow up with my requests as well as the sales manager, Jay. Overall, friendly customer service team and willing to work with you every step of the way. Definitely recommend this dealership to anyone looking for great customer service!

As always, Jay Kohn gave us excellent service.

I had a terrible experience purchasing my car from this dealership. I purchase a pre-owned vehicle. April 22nd I test drove the car, and placed my deposit immediately with Rhett. I was told the car needed to be serviced (headlight replacement). I was advised that the car would be available for pickup the following week...5 days turned into weeks! I took possession of the car 17 days later, May 8th. I had to do most of the follow up calls myself. On the second week (Friday) I received a call from Leigh Bennett (Performance Manager) stating that the parts had arrived and the car would be available Monday. That wasn't true. Monday I followed-up with Rhett, I was advised that the car still hadn't made it to service yet. I knew they were stalling and buying time, at this point I was invested. So I tried to be as patient as possible. I spent $3800.00 dollars on a warranty as well as 200 dollars adding this car to my insurance... all because I was told it would only take 5 days! Saturday May 8th FINALLY arrived. I picked the car up only to have to drop it back off on Monday. The daytime running lamp wasn't working...the car was placed back in service for two more days! I was annoyed at that point. I had the car for about 5 days after the second service and noticed that the (left) headlight they service was taking on water. I called my salesman (Rhett) and explained the situation. He said he would handle it. I left messages for 3 days after without receiving a response. I called Leigh Bennet on the 4th day explained the situation to him. He was off that day, he requested pictures and said he would follow-up the next day. I explained to him I hadn't driven the car since I noticed the issue because the weather was horrible and I didn't want to cause anymore damage to the headlight. He assured me that the dealership would be responsible for the repairs. Leigh, finally called me and stated that he spoke with the other managers and they concluded that I was responsible for the light, and if it was damaged it was do to my fault! He "claimed" they only replaced the right headlight and never touched the left headlamp. Keep in mind the left daytime running lamp was disconnected when I took possession of the car to begin with. I was told by Rhett "they forgot to reconnect it during the service, it wasn't anything major, simple fix". How could they attempt to insult my intelligence like that? I was furious! After going back and forth with Leigh (which wasn't getting us anywhere) he offered to let me speak with one of the managers that decided I was responsible for the headlight.The manager that called(didn't get his name) was cocky and had no consideration for me as a customer during this ordeal. He stated he didn't want to deal with my car and they weren't going to touch it again.. he said, bring it back. I'm going to wash the deal and get rid of the car. He went on to say It cost $3700.00 to replace the headlight, and he wasn't going to invest anything else into my car. Then he proceeded to say we'll cut you a check and sell you another car. In my head I'm thinking this man must take me for an idiot!? What he didn't know is that I knew used cars went up in cost by 30% that week. They were going to take my car fix the issue, and resell it for more than I paid. Then attempt to sell me another car with more miles on it at a higher price! I told him I would see him the following day.. no point in arguing with him about repairing something that should have been inspected and fixed from the very beginning. Worst case scenario, court. I text Leigh after speaking with the other manager to request the service reports regarding the headlights. That was two weeks ago..still no response.The damage happened during their service. They cracked the mount and striped the screws allowing water to enter the light. There were no previous signs of water damage. This was something Lexus noticed in less than 30 seconds of inspecting my car. I'm still debating if I should sue them for the cost of my repair. Horrible, horrible service.

I have been going to MB Greenway for years. Kevin Graves is my service manager - great job! Always helpful - suggests options, doesn’t push unnecessary services on you! I did have a problem with trying to book an apt. This last time! It was a mess - apparently since Auto Nation has bought them they have rerouted all service calls to a central center - I was on hole for over 45 minutes. Then I used there option to receive a call back. A hour later I realized that no one had called back. So I called again and once again on hold, after 30 minutes I got in my car and went over there - still on hold - I found the service manager - Chuck - so nice, great guy and help! While still on hold with that stupid music playing he took car of my issues. He apologized and said they are trying to fix the issues. Not calling again! Just going over there!

Remus was my salesperson at Mercedes Benz-Greenway. Before going in I stressed that I wanted my car note to be below a certain amount. Remus immediately sent over some cars around the price range that I was seeking, then made an appointment for me to come in. Once I got there he had the perfect car that I fell in love with for me to test drive, in which I purchased! He was super knowledgeable about the cars and informed on gems about my car. I never felt pressured!!! Lastly I was able to leave the dealership with my new car that same day! Basically he's great 😃 lol.

I bought my car at Mercedes Greenway and had a fabulous experience with salesman Manny… so I wanted to give them my business when it was time to service my 2020 E350. Horrible, just horrible. I called to make my appt on a Friday and set the service date for that following Monday- the receptionist stated that she would send me an email with the details.. I repeated my email address twice and never received the email. I love and die with my calendar and because I was not sure of the time, I called Monday AM to verify time. My husband dropped off the car and they did not have a loaner notated for me and they were arguing with my husband.. who waits for 4 hours??? Finally the service tech called me and said he would take care of him. I also wanted them to check the Bluetooth speaker and he stated that it would probably take an additional day, I told him it was fine- no problem, let’s just get it fixed. It was Thursday PM and I had not heard from them, I called and they said it was ready. Really?!? Can they not call me?? I picked it up, the kids working the service valet area have no clue what service means.. they pointed and said go down there to pay. I got to the area and they were all talking among themselves about someone’s birthday ..the man who checked me out said .. no charge and handed me some papers and turned around. I walked back to the area and another man came and said, can I see ur paperwork, ran off and someone else brought me my car and asked me again for the paperwork, removed the paper mat and started walking off.. I guess the look on my face was a bit off because I was so appalled at their lack of friendliness, professionalism or plain courtesy, he said - do you need something else. I just got into my car and drove off. I live in Cypress so this is certainly a long drive.. again I felt that I would be treated with the same level of service as I was when I purchased the car.. no, not at all. As I was driving down the highway on 290, a car drove up beside me and was trying to flag me down and pointed towards my hood and was mouthing- it’s open.. it’s open! I looked down and realized that it was indeed not latched correctly. Zoomed across 4 lanes of traffic and exited so I could secure the hood. I took a pic and text it to my service person names Javier- he called me and I went off on him. How does something like this happen - I could have been in an accident or caused one, but what can he do or say that would change my experience. I will never be back- horrible horrible service!

Great sales service!! Very friendly and thorough!! Great follow up as well!

It’s been a week and two days since I’ve traded my previous car for a new and the dealership still hasn’t sent my new vehicle. I understand things happen that could delay my vehicle availability, but this is beyond ridiculous.

I found the service to be excellent. Peter did a really nice job.

Great service, didnt keep me idle

It was great experience. Prompt work and great service.

My salesperson Remus was professional, knowledgeable, and made my purchase extremely comfortable. I emailed ahead about the availability of a car online and Remus reached out to me. He gave me all the information I was looking for. He never pressured me or pushed me towards anything, he just gave me information and made himself available to help in anyway he could. I made a last minute appointment and Remus and the car were ready when I arrived, again not pressuring me but just willing to help if needed. I ended up making the purchase and overall very happy with my decision to come to Greenway. I can not more highly recommended Remus, he was great.

I receive great service here and my service advisor was very knowledgeable and explained everything.

Excellent service from start to finish. Car was fixed and the process was very easy and fast from the moment I arrived.

My experience has always been an awesome one. The staff is friendly and very helpful.

Always an excellent experience working with Javier when I bring my vehicle in for service. He communicates well and keeps me updated.

Always professional, competent and excellent service - taking care of my automobile needs!

In May 2016, I purchased my first Mercedes Benz SUV, a GLC300. I have NEVER, ever had the quality of service that the team at Mercedes Benz of Houston Greenway has provided me with. In particular, Timothy Jue has been an outstanding Service Advisor. Tim is knowledgeable, professional, personable, and his customer service skills are the best I’ve ever encountered. This year marks the fourth year with my first GLC300, and I’m seriously considering sticking with Mercedes Benz for my next new vehicle. In all honesty, if I do stay with Mercedes Benz, it will be in big part, thanks to the working relationship and advise I’ve always received from Timothy Jue. Andres Pulido.

Leigh Bennet is the BEST person I have ever worked with when buying a car. He is extremely knowledgable and wants to be sure you are getting a car that works for you. He even cheats in a after the sale to be sure all is goin well.

Excellent service from arrival to pick up. This dealership excels in personal service. Scheduling the service was easy. Upon arrival there was immediate help from nicely attired service helpers. My service rep was quickly at my car to go over the service needed. He was very personable and knowledgeable and answered all of my questions and concerns. The loaner car process was equally smooth. Picking up my car after service was seamless as well. This dealership understands the meaning of service and goes above and beyond. Will continue to purchase my Mercedes from Greenway because it is an outstanding dealership.

Houston Greenway Mercedes is an awesome dealership. Professional and friendly service staff. Everyone there has a smile. They always get my service requests right the first time!

Brought my car in for a recall. Received it back with what appears to be covered up paint chips. Spoke to a manager who asked me if I brought my car in dirty? Then assured me someone would contact me on Monday. It’s Wednesday, no call or email. Folks you took pictures how hard is it to check and get back to me?

We have bought all of our cars for years at this dealership due to service advisor Mike Walsh. He is like a trusted friend, whom we rely upon for timely, honest advice about service and repairs on our cars. Mike is a five star employee and a credit to Mercedes.

Peter is one of the most professional service advisers I have had the pleasure to work with over the past two years. I am thankful for him and Greenway Benz for the superb experience as an owner for Benz. I would definitely recommend servicing your car in Greenway Benz.

Repair work (what little I've had on my new car has been under warranty) has been very good and prompt. A cosmetic fix to the leather seat in my AMG C63S, however, was poorly done, but they fixed it up somewhat (though the stitching is still erratic looking, it is better than it was) after I complained. Bottom line: the dealer has highly skilled mechanics with in depth product knowledge. For paint or other cosmetic work, you need a specialty shop like Metropolitan Collision that will call in specialist subcontractors.

Peter is the best excellent service from start to finish people should walk around and throw confetti in the air around you all day lol 😎

Jerry provides the best support I've had for the 36 years I've owned Mercedes. He takes the time to explain what's needed and the cost of doing each repair. He's always gone the extra mile to keep me informed on estimates and the repair schedule. Definitely a pleasure to work with all these years!

I love this place the people are very courteous and professional

The service was great, sales rep Don was great. Unfortunately due to unforeseen circumstances, I had to return the vehicle. That process was very easy! They uphold their end of the 5 day/250 mile guarantee on pre owned vehicles and don’t ask questions. Literally just handed the keys back, they inspected it, and it was done. Thanks for everything!

My experience was stellar! Remus exceeded my expectations; his proactiveness and preparedness made the purchase of my first Benz smooth and memorable.

The entire process was not long at all. Sergii and Jamal at the location on Greenway were a joy to work with. They were very down to earth and friendly. Straight forward to. I love my new Mercedes, although I still shed a tear when I think about my Explorer that they bought from me. Got a good deal on that, too 😊

I highly recommend Mr. Harshad Patel, Sales and Mr. Ali Alhavan, Finance at Greenway Mercedes Benz of Houston. Mr. Patel and Mr. Alhavan are consumate and experienced professionals who will work diligently through their inventory of fine Mercedes automobiles to find model, pricing and financing solutions make sens.

Everything was amazing, go ask for Cade if you want a great experience.

I highly recommend Mr. Harshad Patel, Sales and Mr. Ali Alhavan at Greenway Mercedes Benz of Houston. Mr. Patel and Mr. Alhavan are consumate and experienced professionals who will work diligently through their inventory of fine Mercedes automobiles to find model, pricing and financing solutions.

Remus was very informative and made sure I had everything I needed before leaving off the lot. I definitely would recommend him and glad I chose him as my salesman. If you plan on getting your car from here go w/ Remus and you won’t be disappointed!

Javier Mendoza has been my Service Advisor for several years now. He is always very professional and personable when I have questions and concerns about my GLC300. I always feel valued as a customer and my concerns are important and addressed. Great customer service!

Great car buying experience. Excellent service. Sales agent was very accommodating.

Poor Customer Service,Advisor Ray consistently exhibits condescending tone towards Customers/Patrons.When you ask him a valid question pertaining to the car he responds in a loud,rude tone.No one answers the phone,it takes five hours to receive a call back,four hours for an oil change, no waiting area or phone/equipment charging area,no television to watch while you wait,does repairs without your consent.This Mercedes Benz location should be renamed Ghetto Benz of America and if Advisor, Ray is your minority justification,there are plenty more qualified minorities willing and able to do the job.

If I could give “zero” stars to their service department after the horrible experience I’ve received, I would. They blame and do not take responsibility for the sloppy workmanship that was performed on my vehicle. I had purchased a pre-owned Mercedes GLE 350 for my mother as a birthday present in February. This is a high end luxury vehicle and I expect the service to be on par for what is advertised or what one would feel or think when they drive a Mercedes. We brought the vehicle in last week to get it serviced for faulty locks, the vehicle can be opened even when it’s locked without the key fob nearby. After they called to tell us the vehicle is ready, my husband retrieve the vehicle and brought it home, there was a long crack on the side panel of the driver side. The vehicle was pre-owned and in nearly mint condition with no cracks/tears/stains, etc. My husband called the service department and they said they don’t know of it and didn’t do it. Why would we lie about something like that in which it’s a sore in our eye even to get it dirty much less have something like a long crack on the side panel. Damn it, this is my hard earned money that I put in to purchasing this nice vehicle for my mother. We were dismissed immediately and treated unfairly for something we didn’t do and no one will take responsibility for it. We could fix it ourselves or bring it to someone to repair, regardless of cost, it’s the principal of it all and the lack of genuine care in the service they provide, the lack of customer support. This division of the Mercedes Benz company truly lacks accountability & integrity. I will now think twice of ever purchasing another Mercedes.

Cade provided excellent service. He made the car buying experience easy. He accommodated everything I requested. Thanks Cade. I love this car!

Great service!

Great customer service, everyone was very friendly.

I am so in love with my car !!!!!

I am thrilled with my new car. I got caught up in the process and did not notice the car I picked did not have a feature that was very important to me. I contacted Mr. Kamnani and he encouraged me to bring it back. He had another car cleaned and fueled and ready. Thank you so very much for the kind assistance. Suzanne Carpenter

$325 for an oil change is outrageous

Excellent for all service from outside service helper to service representative .

It was a great experience I can't explain how nice the dealership was. Feel like I made a very fair purchase on the price of the car as well. They were kind and helpful too.

Charging $325 for an oil change is outrageous . I was not told the price until the work was done

A great crew of service personal, polite and helpful.

Bridget, my service representative is exceptional. Her professionalism, service knowledge and kindness goes beyond the norm. Bridget has the utmost concern for the customer and follows up in a timely manner. This lady represents excellence !

I have worked with Patrick on two occasions, the first time by chance. He listened to me about my tire needing air every couple of weeks when the Mercedes in Sugar Land did not. He ended up finding a very small shard of metal in the tire and immediately helped me replace it. He’s been extremely helpful and I will continue to request to work with him. Also, he didn’t ask me if I needed to call my dad to ask him if it was ok when I was asked to consider a repair. My daddy doesn’t pay my bills. My full time job does. I’ll never go back to the Sugar Land location.

My service guy is great,, he just had a baby boy!!!

Yes good service, Very conscientious good communication

This will be my 3rd car I have bought from Mercedes Benz - Greemway and every time it has been so wonderful! Everyone goes above and beyond to service you!

I ALWAYS get great Service whether I'm purchasing a vehicle or getting my vehicle serviced. Ray Mariano has been my service Rep for the last 5 years and has ALWAYS made sure I was taken care of.

Flawless from beginning to end. Jay Kohn is my service advisor, superb!

Jerry Jow always takes care of our car very well and quickly. He makes the whole process easy!

Jerry Jow is best service person. Patient, updated information on time, explained details very well. Always very happy face and very prefacional

My husband and I were so fortunate to have found VANESSA HOLT as our account manager. She helped us find the right signal and broker to invest with and make great and genuine profits. We invested $1,000 and got $12,200. Her details are below; WhatsApp: +1 (502) 373 1356 Email:vholt99@yahoo.com

Mr King was great to deal with and made it very easy.

I’ve bought 3 Mercedes from Mercedes Benz of Houston Greenway. They are amazing to work with. As far as service, my service advisor Mike Walsh - top notch. Mike is outstanding, professional, friendly, courteous, listens intently to my issues and resolves my concerns. I highly recommend!

Excellent. The salesman Sam Mirza was prompt, thorough, knowledgeable, and he got the one car in the country that matched the car I wanted. Outstanding, really.

Just an average dealer there is nothing special about this place

Brad B. was super helpful throughout the ordering of our G63. He gave us weekly updates on the status of our vehicle. I recommend Brad for your future vehicle needs.

My service technician was so friendly and helpful and answered all my questions.

Great service when I purchased 3 vehicles. Also, wonderful road side service. Never needed it until recently, because of my error!!!

Always courteous and professional response to our needs.

great customer service . i would highly recommend family and friends

Outstanding As usual. Mike Walsh terrific. I?ll be back.

Kevin Graves always goes to bat for me to get my car?s issues resolved exceeding expectations

Wonderful service and great communication! Enjoy the way they greet customers...!

Great customer service , I got a good price for my old car, and I bought what exactly what I want , I love my new car

The sales person took the time and gave us the attention that we needed to find the best car!! He really listened to us and found the exact car that we wanted.

Brad was patient, knowledgeable, and very easy to work with making it a great experience.

SERVICE ADVISOR DID EXCELLENT JOB. EXCELLENT HOSPITALITY

Great, fast service. Frankie was so helpful and updated me daily on what was being tested on the car. Getting a loaner was fast and easy.

Very professional staff. Work was great and repair was on time.

Great location Aaron was really supportive and helped me close an awesome deal on a new car. He kept hustling and did what he could to get the deal closed. I love my new car!

Good and compassionate customers service. The young sales person was dynamic and accommodative.

Ali and Sunny are the best, I would definitely go back to this dealership with hesitation!

Mike Walsh has taken care of all my cars for years. His service is exemplary

I had a wonderful experience with Javier Mendoza! He exhibited professionalism and diligence in the discharge of his duties.

Lets start with the week I’ve had, none of which is the fault of Greenway but it started with a 4 day blackout, 2 concussions, and my vehicle being stolen the morning I was released from the hospital My purchase stared with a pre-approval via CapitalOne. I landed on this BEAUTIFUL used 2019 Range Rover Sport under 20K miles great options. DON MORALES called and emailed about the vehicle and arranged the test drive. I called ahead and told Don that I DID NOT want to waste time at the dealership. I admitted that I really hate car salesman and I was not one to BS with my time because after the accident I simply could not deal with the BS either physically or mentally. He assured me that he could have me in and out as long as I had my paperwork in order. I confirmed with CapitalOne and brought copies with me so that we could all be on the “same page” with any stipulations or details of the sale. I also brought a blank check for the down payment. Three hours after arriving in an Uber, my wife and I again left in another Uber with not so much as a sorry or anything. There claim that CapitalOne system was not matching and until their systems matched, we would be out of options. This came abruptly in the face of the CapitalOne rep I kept on the phone while all of this transpired. I left deflated, frustrated and $40 less money in my pocket (Uber). After a week of multiple doctors visits and about 12 calls from Don, he assured me he could get this done I just needed to get back in the store. He said that he would have the vehicle ready and cleaned and the only thing I would need would be bring my check. I was reluctant, but I KNEW that I could not keep making my doctors visits with Uber. I confirmed again with him and his “Finance Manager” Kevin that I was not big on wasting time, they again assured me that they could get me into the vehicle after they confirmed the financing with Capital One. I got to the location again at around 630mCST and they told me that they could not find my file and thus I would need to reapply with via their financing department. I reassured them that my financing was already in order but I filled out the application and he prompted me to add my other income to the application (despite my reluctancy, I didn’t want that part considered) after two hours, him and Kevin come back and say that they could not find my file on he Capital one and that they would need me to provide all of these documents (documents I had already loaded to Capital One) so that they could see if they could get me financed on their systems. I told them, I DID NOT WANT TO GO THROUGH THEIR FINANCING. I had my own financing already set up and I didn’t want the added credit hit because I was purchasing a rental property at the end of the week. Come to find out, they created THREE separate files for me and NEVER even checked the pre approval I came in with. They lied to CapitalOne claiming the need to refresh their systems because they could not even see my approval. As that turns out, they had kept trying their own applications and pad $4K to the sticker price of there “no haggle pricing” written on the freaking sticker. Suffice it to say that I left again $56 less in my pocket frustrated and in a tad more pain (my injuries were pretty severe) in an Uber. I have doctors appointment that I will be MORE difficult to get to because I have to have my wife book the Uber’s (I can’t drive in my condition). In my haste I took the files from they created in my folder from their office, NONE of them matched because they were all created trying to get another loan set up through their finance system. NONE of the files had the ACTUAL Capital One file number, I also had the CapitalOne rep on the phone on speaker telling the “finance Manager” Kevin that they did not need anything and that I was clear and to just take my check and give me the keys. Oh did I mention that Kevin old my wife she had “xxxxing attitude problem”. Seriously?!

Excellent service the sales person his name mark was very helpful and honest with me thanks I will keep coming back

Was very good experience...I was happy to have chris as my salesman at MB OF Greensway Houston Texas...

Excellent Service. Very efficient.

Mr. Sam did a good job 👏 I’m very satisfied with the service.

I was hesitant to dive into the MB family of cars because I my previous daily driver was a Land Rover. Over the years, my expectations and desires from a vehicle have changed, but the key aspect of importance has always been customer service. Customer service at MB Greenway has always been delight to work with because they are up front, curteous, and so friendly. Try not to look lost at this place because employees will come to ask if you have been helped, haha. I have enjoyed my time there when i have to wait because it has a nice cool breeze blowing through the car drop off and there is nothing better than answering emails and looking at beautiful cars shine under the sun. They always look so clean. Makes sense. Mercedes Benz is a clean ride. I would confidently say that the engineering and performance that is developed in their F1 team trickles down to their line of automobiles. Thank you.

Remus was amazing and very helpful, And I absolutely love my new vehicle. I’m glad I made the decision to drive out there to purchase the Enclave. I seen it online and fell in love. One happy customer. Thanks

The service is excellent and people very friendly

Great car buying experience from beginning to end!

As always great service at Mercedes Greenway. Easy to make the appointment, very quick to check in for service, and punctual work done with proactive updates.

Best of the best. Great customer service,

Seamless, efficient service .

Surrinder has always made car buying a very pleasant experience. Professional knowledgeable and efficient. Highly recommended @

Chris is doing amazing service! Thanks So fast and helpful! Amazing Thanks

The service rep Jay Kohn was friendly and patient throughout the process.

The service at this dealership is always friendly, knowledgeable and thorough.

Awesome experience of service when you drive up nothing but hospitality

The customer service at Mercedes-Benz of Houston Greenway is stellar. Kevin Graves, my service advisor, fully explains the service requirements and has always delivered to expectation. Thank you!

Mike Walsh provide excellent service as a representative for MB Houston Greenway.

This dealership is not a good place to bring your car in for service if you can avoid it. I went their recently with my 2017 E-class and the service department was disorganized at intake. Their prices are stupid expensive (a regular 25K mile service costs close to $1,000). One of the things we brought the car in for was a state inspection and they failed to do it, even though we specifically asked for it and made a big deal about providing proof of insurance. And nobody called me when the car was ready - I had to call at the end of the day to find out if it was ready because I hadn’t heard anything all day. There just is no good reason to bring you car here, particularly if the car isn’t going in for warranty service.

The Agents are always pleasant to talk to and they always explain what is going on with your car.

Chris and Kevin were amazing. It was a great experience, start to finish

I took my 2013 GLK in for service at Mercedes Greenway. I was thoroughly disappointed when I got my car back. Below is why I did NOT receive their much lauded JD Power ‘dealer excellence customer experience’. 1. The service techs left an actual car part in my drink holder. 2. They also took the contents of my glove compartment & dumped it in the back seat. They didn’t bother to put all the contents back. 3. My car was not washed. Each service is suppose to receive a complimentary car wash but apparently my car was the exception. 4. Additionally, service in the valet area was lacking. I arrived to pick up my car & waited several minutes to be attended. After no one came over to help me, I went to ask a young man that pointed me on the direction of the invoice/payment counter. This level of customer service from Mercedes Benz Greenway is unacceptable. It is upsetting to feel like you & your vehicle do not matter. If that’s the case then my business for service & sales can be taken elsewhere. I will let my family, friends & neighbors know that Mercedes Benz Greenway is no longer a viable option for sales or service. Mercedes Benz Greenway has a less than stellar reputation with me now. My loyalty can go elsewhere.

My experience purchasing a new Mercedes felt like I was working with a trusted friend. The words: Patience; Valuable insight; Honest dealings; and Comfortable best describe the way I felt. When I was building my car and selecting the options, My Sales Advisor, Laszlo Koncsek, provided valuable insight into which configurations would best preserve the vehicle re-sale value (e.g. adding the interior lighting option). Patiently, he explained the features and how they worked. When the issue of pricing came up, he was very straightforward and transparent. There were no hidden costs, padded costs, or unfairly priced options (such as the extended warranty or GAPO insurance). In short, I felt comfortable. There was no sales pressure and his helpfulness, combined with his congenial personality made the experience feel as though I was working with a trusted friend. From start to finish, it was a superb experience.

Great customer service. Certainly would recommend them and certainly will use again.

Always an amazing experience. Service is superb.

Very good! Good communication from the dealership and easy pick up/drop off. Car was serviced and clean. Thank you

Insisted that I needed $700 transmission service. After I argued with them, they looked at the records and saw it was done and was not needed. Then charged me for engine assurance oil plan that I didn't request. All about the upsell here. Be very careful.

they all did a good job specially my rep J. Kohn, check in for the loaner was hassle-free, very pleased with the service experience good job with the guys at the body shop. That's why I stick to the Mercedes Brand. Makers of the modern automotive vehicle

Rokan at MB Greenway was excellent. I?ll be going back to him. The Auto Nation experience overall was great. Rokan was a real act. He earned my repeat business. Thanks Rokan and team!

I had an excellent experience with Omar the sales person. He was very knowledgeable about the car and very nice.

Mr. Kevin Graves, Service Advisor, was excellent in responding to my questions, and following up on any open issues. Rather disappointed on Greenwade Plaza pricing for replacing dash and door panel wood simulated molding totaling $955 (w/tax) when compared to online pricing on https://mbparts.mbusa.com/oem-parts/ which totaled $486.95 (w/o tax). I questioned the pricing but the Parts Dept. informed Mr Graves that I had the wrong part numbers. i refused the replacement service and re-entered the "correct" part numbers when I returned home and matched the same parts at the reduced pricing of $486.95.

The sales staff is amazing. I had Surrender as my salesman and he was patient, helpful and very funny. It made the process so much easier. He wasn't aggressive at all. The dealership was spotless and everyone was friendly and helpful. I definitely would buy from them again!

Highly recommend purchasing from this dealership. Staff was friendly and knowledgeable, I felt no pressure.

I recommend all aspects of car buying and maintenance from Mercedes Benz of Greenway Plaza. From no hassle purchasing and up front costs of maintenance, my experience was 2 thumbs up!

I was very pleased w my overall experience, sales team, and finance team. I’d recommend this company to everyone I meet. Thank you!!

I was very pleased w my overall experience, sales team, and finance team. I?d recommend this company to everyone I meet. Thank you!!

My second time buying a vehicle from Mercedes Greenway, Houston; and again an easy and professional process. The sales representative that help us was a pleasure to work with.

Laszlo was great! He made sure all of my needs were met from the beginning to the end.

Good except there was not a product specialist available to show me features on my car

I appreciate the personal service I received from Salesman very knowledgeable and caring

I’ve been a member of the Greenway Plaza Mercedez-Benz club since 2009. This is my 2nd Mercedez. The service there is 5 ⭐️ The process runs so smoothly from when you drive up and check your car 🚙 in, through the moment you drive off in your loaner car. My service advisor “Frankie” is the best. I been assigned to him since 2009 and he’s my go to guy every time I have an issue with my vehicle. This guy really take time out with all his many clients and go into details and explains the process of what’s going on with your vehicle repairs. I’m in the process now of planing my transition into my 3rd Mercedez Benz within the next year or so. I’m praying that the G-Wagon is in the horizon for me soon 😊 Great Experience !!!! ~Kerry Samuel

Everyone is very nice and work really hard to make your trip to the dealership a pleasant experience.

I recommend people bring there cars there for services all the people there are very nice and friendly and the technician there done a good job on my car. I recommend people not to bring the car to Mercedes-Benz of Clear Lake the people there don’t know how take care there customers and the mechanics there don’t know what they doing I brought my car there to fix the cv boot I have to bring there 3 times and they never get it done right remember they can mess up your car real bad just me never never bring your car to Mercedes-Benz of Clear Lake

Tried to order part to key that fell off. Went to Greenway parts department and showed no less than five identification for parts person to order the missing part to my key. Not good enough and left feeling the lack of customer service and the insult of doubt of not owning the S550 couple ($140,000 purchase) that I purchased from Mercedes North Houston in 2014. With a 2 star rating, this dealership lives up to its poor reputation. My next car purchase will certainly not be from this dealership even if they give me the best price.

The overall experience was horrible customer service.

i was charged for a service that did not accomplish anyhthing. Importantly, i was told they are going to check for any recalls but when i picked up the care they did not keep their promise. I have to make arrangements again for recall. I think this is not acceptable.

Always first class service Car ready when promised

Service is always 5/5. Ask for Timothy Jue. He is a customer advocate on every level.

Thanks for the help and making it easy to get us in the exact car we been looking for !!! I am serving over seas and the salesman was very helpful to us!!!! Would strongly recommend this place and will be buying more cars from here thanks !!!

Mercedes Greenway in Houston, TX is top-of-the-line in every respect. Customer service is excellent in all areas. My Service Advisor, Chris Palumbo, is the best of the best! It is a pleasure working with him.

The team at Mercedes Benz - Greenway always takes good care of me and has plenty of helpful staff that do the job right and get me in and out in short order.

Was assisted throughout the online purchase process by Sales Associate Derrick King Jr. Derrick was knowledgeable, courteous, prompt, and professional throughout. He answered all of our questions and was responsive to our phone calls and emails. I was surprised at how seamless this worked, from our first contact all the way through delivery to our home 600 miles away. I would recommend it to any future buyers.

The shopping experience for me was simply excellent. The setting of appointment, reception, negotiations and closing of the car deal all met and exceeded my expectations.

I reviewed midsize SUV's online- especially by U S News and World report and was interested in the GLE model. I did not know anyone at the dealer and was warmly greeted by Sam Mirza. He was extremely knowledgeable about the line of cars and guided me on what model to test drive. There was no pressure- only help and answers to my many questions. After test driving the GLE 450, I knew it was the right choice. He went to bat for me with price and terms. I highly recommend him and the dealership.

George & Deborah were great to work with. They helped me through the process of repairing my car after the accident and working with my insurance.

Excellent customer service.

Excellent service. Friendly staff. Timothy was awesome

The overall process was seamless (except the interface with the outside warranty company - not the dealer?s fault) and pleasant from the check-in to check out. They performed regular maintenance and identified repairs and the car is humming again. Jerry, my service advisor was very knowledgeable and explained very well the trade offs of the repair options.

I was pleased on how the sales team assisted me in purchasing my first car! Great assistance from Sir Brad and Sir Jamal. Thank you!

Mercedes-Benz Greenway service department is the best. My service advisor, Kevin Graves, is always courteous , thorough and very communicative. Repairs correctly done on time the first time.

The sales Rep Manny displayed an outstanding no haggles skills that led to us making a sounding judgment and purchase of the E 400

Time to trade. My salesman was very helpful, particularly with finding the right model for me. And with the coverage options. The finance guy was also very helpful. Drove off with my new 2021.

Overall 5 stars. All staff involved were very professional and helpful.

I always have a great experience working with Frank Wang at the greenway location.

I had a no haggle deal. With preapproved credit. Drove S550 coupe. Had down payment in hand. It took over 3 hours to complete the deal. It shouldn’t take that long

Jerry Jow was great. I have known him for close to 20 years and have been always available to help and provide me with the best possible service.

Jay and his team always provide great service. I would highly recommend them.

I worked with Sunny Alidina and he was fantastic!! I was an out of state buyer flying down to buy a car. I had not seen the car in person, he allowed a friend to check out the car and drive it for me. Then he worked on getting together all facets of my requests. A true professional!! Love the car.

Great service as always! I definitely prefer this location to any of the others in the Greater Houston & surrounding areas. My service representative - Ray, always keeps me informed, and addresses all concerns I have. From the purchase of my vehicle at the end of 2019 to now, I’ve been extremely pleased.

My Service Represenative worked well with me. I would recommend this Dealership to my friends and family.

I recently brought my car in for service and it was it awesome. When I arrived my service advisor Jim went above and beyond. He had a loaner waiting for me. He called me as soon as my car was ready to pick up. I’m in the customer service business as well and he definitely deserves 10 stars!! Thank you again Jim.

Jerry Jow is amazing!! He was able to make sure my car was serviced even though I did not have an appointment. He kept me apprised of all work needed. Communication is excellent!!

We walked in very overwhelmed by the many options Mercedes-Benz offers. Being a first time MB buyer we had a lot of questions, David answered any question you can think of, he was extremely patient and knowledgeable of the product. We appreciate him for helping us get into an amazing SUV. Thanks David & Mercedes!

Perfect service best hospitality best attitude very very fast service

My salesman, David Arias was an excellent salesman, going above and beyond to address all of my concerns. I plan on coming back here when I?m ready to change vehicles again.

My visit was for scheduled maintenance which always makes me anxious as generally something is found that needs to be repaired and is costly. Instead, all went very well and the estimate was near $700 less than predicted. They did a very good job. The service manager was (and always has been) excellent. My only complaint - which is repeated with every visit - is that when they clean the car upon finishing they almost always leave behind marks from shoe soles.

Great service overall Ray assisted me through the process and maintained communication throughout the process.

The customer service was outstanding from Salesman Mr. Cardet and finance manager Kevin. The process went smoothly. I’m so grateful for meeting them.

I originally saw the vehicle on sale at autotrader.com and reached out to this dealership. Don Morales reached out quickly and worked with me through out the deal. After looking at 4 other dealerships on similar car, Mercedes Benz Greenway Plaza presented the better deal that suit my needs that includes trade-in value and drive out price. Anthony with finance dept made the purchase transaction very smooth. Great price and excellent customer service. Thank you!

Quick easy turnaround on an unexpected battery failure

Excellent buying experience!! Working with Omar was an absolute pleasure! Omar was very professional, not pushy and most of all gave great customer service. I would highly recommend working with Omar to purchase your next vehicle.

Most Professional, Friendly and Amazing Service! Would recommend Autonation!! Great Experience!

Fast efficient and reliable

Turnaround completed in a very short time.

Jay Kohn , the service representative provided exceptional attention and diligently got the car serviced on time.

Yes I do!!! Best car experience in my life. The young man named Remus was great. He took great care of me help me pick out the SUV and everything. I’m so happy with him and Mercedes-Benzof Houston Greenway

This was by far the best car buying experience I’ve ever had, my sales Remis Buler was very knowledgeable and did his very best to make sure that I was happy. I would recommend anyone to purchase their next vehicle from here!!!!

Fast, friendly and reliable service every time. The service department always takes good care of me

Overall, I had a great experience purchasing my Mercedes-Benz. David was focused on helping me find a car to fit my needs, and answered every question I had during the process. Don in finance took all the time that was needed to walk me through my financing options and answered all my questions thoroughly.

I took my car in for service prior to the 2021 Texas freeze. Service Advisor Chris Palumbo kept me well informed about the status of the office closing and when they expected my car to be ready. His detailed contact was excellent and greatly appreciated.

Very helpful and great service! Would recommend taking your vehicle to this location. Timothy Jue is first class and went out of his way to make sure I was taken care of with my cars services.

This past week amidst winter storm stress I needed a battery replacement. Even though off for that day Jim ' Seamans made himself available and had my battery replacement done efficiently and successfully on short timeframe. Jim's help was invaluable and just reinforced the quality of service I have gotten in purchasing and maintaining 3 vehicles over time from the dealership.

Excellent customer service! Always there for you.

My 20,000 mile service appointment was expedient and perfect! Loved the complimentary car wash too!

Mercedes Benz Greenway is always a 5 star experience, as is Kevin Graves. Always efficient and professional and friendly!

Service is always the best. I like my service rep, the work the dealer does, and the convenient location.

Professionism, courtesy, and quality service!

Jerry Goggins is the absolute best service advisor. Dr. Carolyn Evans-Shabazz City Councilmember District D

Frankie is excellent as a service representative always helpful and reliable

Fantastic service! Timely and Jim always keeps me updated on my car status

My service representative Kevin Graves is wonderful to work with.

Great service.. Jay was very helpful.. I will use them from now on..

Mercedes-Benz of Houston Greenway is the best and only place to go for service! 5 Stars to Kevin, my service advisor and the entire team from the moment you arrive, the waiting area and the completion of service; everyone involved in service is exemplary. Why would you go anywhere else? Thank you all for taking such great care of my car and me! Sharron Quinn

Timothy Jue in the service department always gives 110%. I can trust him to take care of my service needs and only charge for what is necessary.

We are always very pleased with the service department at the Greenway Mercedes dealership and particularly enjoy working with our sales advisor Jay Kohn. He's the best.

Great service, honest about ones needs concerning necessary items that need to be done, they do not try to take advantage of you. Exceptional Service Agent Frankie. Will not take my Mercedes any where else

I had the greatest experience at Mercedes Greenway Houston!! My salesman (Kriss) He?s awesome!! He met all my needs, got me the BEST deal on the exact car i wanted!!! Their Finance guy is great too!! He got me a great deal overall too. This place is great!!!

Had intermittent problem that finally got addressed. Ray Mariano was my service contact and did a great job of seeing this got resolved.

The service department is efficient, prompt, and very accommodating. They ensure the repair is done right and always provide a loaner. The needed repair is communicated clearly with the estimated repair cost clearly communicated. My car has always been returned clean.

Mohammed Al-Fawriya assisted me as my salesman when I purchased a vehicle from this dealership at the end of January 2021. Mo, his nick name proved to be a great support in that he had extensive knowledge of the Mercedes brand and all its high end technology as well as understanding of the added enhancements that the AMG class added. Mo was very helpful in the price negotiations as well. I also received exceptional support from various managers when I asked for a different tire type. Everyone worked to find a solution and I walked away a very satisfied customer. In the future when I am ready for a new Mercedes AMG I will definitely come back to this dealership and ask for Mo.

My worst experience in 40 Years of getting my car serviced and dealing with dealerships it seemed like to me they were just out to get money not true customer satisfaction I brought my car in several times for the same issue and at the end of the day they waited to my warranty went out on my tires and said I only had warranty on one of my tires I was very disappointed and very stressed out about the situation

Great place to have your car serviced . Bought three cars from them.

Real easy no hassle purchase and trade in.

Available quality courtesy car. Clear communication..The way customer service should be...

My service was done in 1 day. Everything was perfect

I recently bought my new Mercedes here at Greenway. Customer Service was superb and they made sure the process was comfortable and easy. Don Morales was a great salesman and took good care of me. I would definitely buy from this dealership again.

Coco and Kevin were so awesome. I almost feel like their family.

Your staff is professional and courteous. Especially helpful are the explanations and discussions. Thanks Timothy!

Jery is consistent, professional, proactive, and thorough. Mercedes Benz Greenways' difference maker is Jerry.

Got a recall notice on my airbags, so scheduled a visit. As always, they made it super easy with dropping off the car and getting on my way. Repairs were done very well.

Good service , I was approached upon driving up and and my service advisor came out to write up what I was there for and asked if I also wanted my car washed. Thank you

The individual that helped me with my purchase. His name

Jimmy, our service advisor is so wonderful to work with. He is professional, knowledgeable and makes the entire transaction very seamless.

I took my car in for a possible problem with the engine. It turned out to be a completely minor issue. They thoroughly checked my car, washed it and made it sparkling clean, and did not charge me anything. The service people are unfailingly polite and prompt.

Very efficient and professional. The whole experience was pleasant.

Amazing our salesman was very helpful wanna say his name is ziad very helpful

Courteous, clean, and quick! Easy to make an appointment and a knowledgeable service manager.

M-B of Houston greenway has large inventory of cars, great prices and great customer service.

Excellent Customer Service

I recently purchased a 2014 Maserati Gran Turismo Sport. Both Kriss the Salesman and Mo the Sales manager were very professional and provided a great car purchase experience! I would recommend buying your next car from them. No hassles , no haggling just straight up good experience.

These guys know how to take care of people! They make the process an enjoyable and easy experience. Service is amazing as well. And they are huge supporters in the community! Great job MBHG!! 👏 Thank you for always going above & beyond.

Our service advisor Jim, was very helpful!

I took my car for some repairs right before the New Year and Peter was my advisor. He was great! made everything easy and smooth. Did a thorough check up for my car and took care all needed maintenance in one stop! Peter also sent me daily update on the status of car repair. Really liked the timely update so I know what to expect.

Great culture and professional throughout. Don worked with my schedule and sacrificed time so that my family could get the car we needed. Zero complaints.

Great experience with the Sales team! Very professional and very helpful. Bad experience with Finance Manager, not honest and very obvious in attempt to try to get more money out of buyer with only dealer profit in mind.

Mercedes service provided good service quicker than I thought. I was very pleased.

Mike Walsh consistently provides excellent service. He is the primary reason I go to get my car serviced at Greenway.

I was not happy when i returned back to Mercedes Benz Greenway in Houston ,Tx. I went there for a oil change, tire rotation my car was very clean and polished up when i gave it to them. When i arrived to pick up my car they it back to me very dirty on the outside after being told by MB service rep Brittany that my car would be returned back to me in the condition which i gave it to them. This did not happen i had to complain to the General Mgr of sales regarding the condition my car was being given back to me. Needless, to say, i was not very happy with the condition on my car the way they were giving it back to me. The Gen. Mgr had my car washed for me i had to wait delaying me with other obligations for that day Saturday Jan. 16, 2021.

Had a great experience with Omar Ali, Even though the first car selected the bank didnt want to play ball. I selected two other vehicles, and the cars were sold right after i test drove them. But im very patent and so was Omar. I finally selected a 3rd car and that was the car i drove home in. Outstanding sales person. The Mercedes Financial Manager Donald Crespian is a blessed and favored Gift to that dealership. When everything was going wrong for me the financial manager had one more great blessing for me. God placed me in the right hands another believer. One of Gods own children. He is.awesome!!! Thank you sir for blessing me.

James Seamans provides good service as he always has.

Service was excellent. The work done on my car resolved all issues. My Service Advisor, Kevin Graves, was very responsive.

Even though fully booked, I was accommodated quickly. Was having tire issues and couldn’t wait several day and as always, I’m taken care of by Tim Jue. Hector Cadet my sales man was very helpful when I called in distressed. Never a bad experience!

My Mercedes is fully maintened and I always get services on time. The Mercedes team always takes care of my vehicle on time and make sure I have a loaner for the time my vehicle is in for service. The service was really High but this is what you expect at Mercedes.

Highly personalized service. Very professional, competent and cordial. One is kept informed of arrival of spare parts and timing via txt and phone calls.

I have been going to Greenway Mercedes for a long time, with my previous Mercedes and my current one. I have been using Jessica as my service advisor for my current vehicle. I have built up a trust with her. That is very important. Recently I had a major repair done on my car, I can tell you when I got back behind the wheel and I got the beauty of the Mercedes drive I know why I choose Greenway and Jessica.

Everything about the service is well done. However when picking up my car I usually have to wait 20 minutes until they find my car and bring it too me. This shouldn?t happen. They the service number when I arrive, but don?t seem to anything with it until I?ve paid and waited a while for someone to realizes it?s time to get my car

The greatest asset of MB Greenway is its personnel. Those that I have worked with directly are empathetic, practical with their recommendations, and trustworthy. Three worthy of mention are: Ali Akhaven whom I met as he started as a service department representative years ago and now does the sale financing; Rokan Chowdhury in sales; and my current go to service rep Jessica Naegele. I know because my father and his entire family were in the business. Mr C

Awesome dealership! A big thank you to Michael Fahn and Surender Kamnani! They were both very friendly, easy to work with and extremely knowledgeable. This is what dealerships should aspire to be. I will definitely be back. Awesome job!

Brad Biondo was amazing! The best car buying experience I ever had. He was patient, gave great recommendations virtually ordering my car and gave me updates regularly on the build and shipment of my car. Had all the paperwork ready for me when I got there. The finance manager was great too, made recommendations but was not pushy on options. I would recommend that anyone looking to purchase a Mercedes , reach out to Brad.

The service was good would recommend to family and friends

Derrick king the salesman that attended me was so nice and did all he could to help me get my dream car and Donald the financial guy did the same he was so nice and funny made me feel like we?ve know each for years ..., thank you guys for helping me get my dream car

I have been taking my car to MB Greenway for over 5 years. Their service department is excellent - transparent, prompt, courteous. They have also always provided a loaner car when needed.

Drove from Dallas to Houston and left with my dream car! Aaron was awesome throughout the entire process! Thank you!

My experience with Greenway was horrible. trading a car I purchased from Greenway, wasted 5 hours I will never get back. These folks are not there to make relationships those days are gone especially with a high turn over with employees Background check is required to purchase a car. I brought my own financing. Ready to buy, I love Mercedes Benz products, but Greenway .. No

Great care for us over the years. Frankie has always taken care of our service.

The service department is very well run. Jessica is my service advisor, and she is easy to reach and communicates my car’s service needs in a thorough manner, explaining my options. I appreciate her professionalism and am always comfortable leaving my car in her capable hands knowing I’m getting it back better than before.

Chris Palumbo, Service Advisor was excellent! My car was serviced promptly

we bought a car for our daughter, it was a wonderful experience. We had so much help and Joseph and Chris were very patient

Jessica at Greenway had me in and out quickly to fix a recall regarding a seat belt issue in the car. She?s been my go-to person for years and continues to take care of my vehicle needs. FIVE STARS!!!!

Peter is always professional, polite and knowledgeable when we have questions.

Happy to get a great deal. Omar and Mo were very helpful and helped me throughout the process to make my experience great

Very nice dealership. Also, employees are thorough, patient and knowledgeable.

Our reputation is very important to us" was said many times during our buying experience. Unfortunately, clawing back every little bit of money is more important than their reputation. We purchased a "certified" used Mercedes with very few miles and nearly 4 years left on its manufacturers warranty. Because it was "certified", an additional 1 year plus unlimited miles was added to the warranty. What a great deal! We worked through the buying process, including turning down buying the extended warranty and signing all the papers when, suddenly, the salesman comes in and apologizes for having to rescind the 5th year of the warranty! He says that there is a Mercedes recall (not a safety or government recall) which invalidates the "certification" of the car, so no additional year of warranty (worth over $2,000). What was the problem? Oops - the sticker with the recommended tire PSI, which is located inside the gas cap cover - has bad information and a replacement sticker is not available. Too bad for you, buyer. What a bunch of baloney! Our buying experience went from excited and happy to disappointed and angry. I will never take my car to be serviced here, nor will I ever recommend anyone buy a new or used car here. You can't trust these guys.

Our reputation is very important to us" was said many times during our buying experience. Unfortunately, clawing back every little bit of money is more important than their reputation. We purchased a "certified" used Mercedes with very few miles and nearly 4 years left on its manufacturers warranty. Because it was "certified", an additional 1 year plus unlimited miles was added to the warranty. What a great deal! We worked through the buying process, including turning down buying the extended warranty and signing all the papers when, suddenly, the salesman comes in and apologizes for having to rescind the 5th year of the warranty! He says that there is a Mercedes recall (not a safety or government recall) which invalidates the "certification" of the car, so no additional year of warranty (worth over $2,000). What was the problem? Oops - the sticker with the recommended tire PSI, which is located inside the gas cap cover - has bad information and a replacement sticker is not available. Too bad for you, buyer. What a bunch of baloney! Our buying experience went from excited and happy to disappointed and angry. I will never take my car to be serviced here, nor will I ever recommend anyone buy a new or used car here. You can't trust these guys.

Mr. Boone made acquiring my new Mercedes a pleasurable experience.

It was a great experience and great service from highly experience Mercedes Greenway technicians, they were able to figure out and resolve issue on my car with today advance complex technology and special thanks for Chris Palumbo Service Advisor for his very professional assistance and technical expertise and great customer services

Mike Walsh does an exceptional job taking care of me and my automobile, each time I come in. Outstanding service and commitment to his word and quality, and warranty on any work is always honored. Mike gets the best for his clients and I'm so glad for his help as well as Jim's in his absence, should I ever need it. Also, Chuck Cartwright does an exceptional job of managing the service department and remembers all clients names as well as takes the time to stop and speak to as many clients on the service drive as he can, in order to check in on their experience and current situation with their MB. This is 1st class service all around - thank you MB AutoNation Greenway!

The whole process was so simple and was handled by courteous and professional individuals at every stage. The dealership has a clear commitment to customer satisfaction and relationship building. There is a “ Greenway Difference”

The repairs were great. A little disappointed with the interior car cleaning considering the repair cost. Rental was great and customer service was great! Overall, very pleased with the repair service.

They sales department hands down is the best. There service department is also great at there jobs love this dealership will always get my business. And I live in Louisiana and will make that drive just to go to this dealership 10 star service.

the service was good and the service man Jerry was helpful informative. and the overall experience was fast and Covid friendly.

My service provider Jay Kohn is wonderful and always helpful

Very competent and customer focused service representative ?Mike Walsh

As usual, service was top notch. I was involved throughout the diagnostic process and consulted on services that would keep my vehicle running in tip-top shape. Thank you Frankie

Mike Walsh has been a exceptional service provider since I?ve been working with him at Mercedes Greenway.

The service manager was great, took care of me and my car .First class service

Incredible experience buying my used 2016 Acura MDX. Couldn?t how well I was treated by Rokan who was my Salesman. He treated us with respect during the whole process and went above and above what was expected. My whole experience at the dealership was incredible. I couldn?t believe the repairs that were done to my vehicle at no additional charge to me. I thought buying a car as is meant just that. They weren?t having that as a dealership. That car wasn?t leaving there unless it met their high standards. I will definitely think twice about who I buy a car from now after this incredible experience. If your a consumer out there please keep this in mind.

Outstanding dealership— the best Mercedes Benz service in all areas— from buying a new or used car or for superior service. I have been a customer for over 20 years. I trust my Mercedes to no one else. Visit the dealership and experience the very best Houston has to offer.

Always a professional experience.

Courteous representatives and great service.

Timothy was great to deal with it! This is my first Mercedes and we felt like the red carpet was rolled out for us. Thank you for awesome customer service!!!

Excellent service by each individual we encountered.

This is my 3rd Mercedes-Benz purchase. My salesman John Nguyen moved from Mercedes-Benz North to Mercedes-Benz Greenway and of course I followed him. John is an amazing salesman and and he always exceeds my expectations!

Javier was very helpful when I brought my car in for service B. He also provided findings of other work that needed to be done. But I found the estimate to be on the high side, so I got the work done at another location. Otherwise all was well attended by Javier. Thankyou.

SUCH AN AWESOM EXPERIENCE AND EXCELLENT CUSTOMER SERVICE.

absolutely recommend! staff very courteous and helpful. especially recommend Remus Bolden, very patient and attentive to our search for the right vehicle

Took my older Mercedes 280 C class in to solve an alarm problem. They solved it.

Jim was great, he helped me with my oil change and took care of a few other issues I was having. Will def be visiting him for any other service issues. Thank you ❤️

Great service and amazing cars. Recommend buying leasing from this location

Mercedes Greenway has been our to-go dealer for over 15yrs because of their great customer service.

Called Chris Palumbo, our service advisor, to see when we could bring our in car. It needed to be checked for an inspection sticker. Chris set up a time that day, I brought it in waited in the comfortable lounge till he came over to say it was ready. We went to his desk, paid the charge and he had the car waiting for me when I walked out. Very fast and very easy.....super service as always.

For the most part Good; however A couple of the young men when I picked up the car were not very pleasant and gave me the sense that they thought that they were important than the customer.

highly recommended, good service, clean facility, great location in and out quickly with rental car

Excellent services, especially Ryan Ismael. He took care of all my needs and provided me with a great deal to lease my MB for a third time. Thanks Ryan. I’m loving my 2021 MB GLE 350.

Mercedes Benz of Houston Greenway had outstanding customer service answered all questions we had .

I had the most pleasant auto buying experience in my entire adult life. The staff at Greenway/ Auto Nation were very professional and great to work with. The day I made my purchase I didn't expect to purchase a vehicle that day, but I did.

I don't even know where to start. My experience here was totally mind blowing! My salesperson, Annie was everything you'd hope for. Not pushy, super courteous, very friendly and an absolutely beautiful woman, inside and out. It was as if she was buying the vehicle herself. To top it off, Donald Cyprian with the finance department was amazing! A beautiful spirit!! I can't put in words how these two made me feel but my heart is forever grateful. Thank you Annie and Don for making my day! You've won me for life

Very thorough, delivered as promised, and done right.

Great service experience. Prompt, professional, complete. Rental car provided almost brand new. All work done within a day; the car was serviced and washed to perfection.

Timothy Ju is the Greatest!!! He is very professional and gives personal service with a smile, always more than helpful!!!??

Excellent service and courteous staff. Have used the dealership for a longtime for my new vehicles and service needs and will continue to do so.

Service advisor helped arrange my loaner car. He also worked me successfully through some extended warranty issues.

This is the best dealership, has the best service team and sales team, I?ve ever experienced . Five stars on every count.