I did not have an appointment but they made sure I was able to get the service I needed!!

We had a wonderful experience at Greenway MB. Our salesman Ramos was attentive, helpful and courteous. He gave my husband and I privacy to talk before making the decision to purchase our MB. Everyone was patient with all our questions during the purchase process. We couldn’t be happier with our purchase of our MB !

I received excellent customer care, and my car received excellent service, at MB of Greenway Houston. Everyone I encountered was friendly and helpful. I was impressed with how quickly my car was ready.

Service person, Jay Kohn, listened to the problem; had it resolved promptly, as always

Excellent customer service from the whole team ! Especially my sales partner Hector.

Highly recommend Mercedes Greenway!! Absolutely perfect experience with Mohammad. You MUST request him when looking for a new vehicle. He will make sure your entire process goes smoothly and get you exactly what you want. Thank you, Mercedes Greenway & Mo!

Jerry Jow is amazing!! He was able to make sure my car was serviced even though I did not have an appointment. He kept me apprised of all work needed. Communication is excellent!!

Everyone that I came across at the Dealership was extremely helpful. My experience was in the service department. I was particularly impressed with my service advisor Brigitt. She actually listened to everything I presented, but even better, her communication with me and most importantly with the service technician was outstanding. In my experience a lot of information gets lost between the service advisor and the technician. This was definitely not the case here. This was my first visit to this dealership, and they have secured my future business. Thank you!!

I think the service that Timothy Jue provides deserves its recognition. Thank you Mercedes Benz of Greenway.

Jerry was great! On time, efficient, helpful, knowledgable, great follow-up updates. Thank-you!

Everyone is so friendly and professional. Chris Palumbo is awesome. He has always taken care of me and I would not go to any other place in Houston.

My service advisor at Greenway Mercedes is Kevin Graves. Kevin is a superstar...Kevin always goes the extra mile...wonderful customer service! I always recommend Kevin and Greenway Mercedes to my friends that own Mercedes-Benz vehicles! Randy H

Professional and efficient

great team work, very professional group

Great service overall Ray assisted me through the process and maintained communication throughout the process.

Our service advisor James Seamans always keeps us updated on progress of services being performed. Great job provided by the Service team.

The customer service was outstanding from Salesman Mr. Cardet and finance manager Kevin. The process went smoothly. I’m so grateful for meeting them.

I originally saw the vehicle on sale at autotrader.com and reached out to this dealership. Don Morales reached out quickly and worked with me through out the deal. After looking at 4 other dealerships on similar car, Mercedes Benz Greenway Plaza presented the better deal that suit my needs that includes trade-in value and drive out price. Anthony with finance dept made the purchase transaction very smooth. Great price and excellent customer service. Thank you!

Excellent attention by Sunny Alidina. Knowledgeable, Professional and Serviceable.

Excellent buying experience!! Working with Omar was an absolute pleasure! Omar was very professional, not pushy and most of all gave great customer service. I would highly recommend working with Omar to purchase your next vehicle.

Experience was really good. Manny was great and made the entire process easy.

Excellent customer service from Chris Palumbo

Frankie has been my service advisor for many years at your dealership. He always provides honest, practicaladvice and oversees the proefessional services that MBGreenway service department provides. Thanks

Jim Seamans is an excellent service advisor! He is always flexible considering my needs! 10/10 would purchase another vehicle from Mercedes Benz because of their service and quality.

Quick easy turnaround on an unexpected battery failure

Excellent buying experience!! Working with Omar was an absolute pleasure! Omar was very professional, not pushy and most of all gave great customer service. I would highly recommend working with Omar to purchase your next vehicle.

My daughter and I were looking for a great first car for her and Omar Ali did an amazing job helping us. He was very kind, caring and genuine and made our car buying experience great!

Most Professional, Friendly and Amazing Service! Would recommend Autonation!! Great Experience!

I purchased a used vehicle from Mercedes Benz Greenway, my salesman David Griffin is a true professional and ensured this was a fun experience. When I viewed the vehicle prior to purchasing there were a few cosmetic issues but David ensured me that he would take care of those prior to delivery. He kept me informed on progress and was true to his word. David ensured these items were addressed to his high standards and the results exceeded my expectations. I will do business with David and MB Houston Greenway again.

Jessica is amazing and communicates every step of the way.

Mercedes Benz Greenway-and especially SAM MIRZA-was friendly, knowledgeable, attentive, prompt, organized, in other words, exactly what you need. I had an exceptional experience buying my G CLASS and look forward to a long lasting relationship.

Frank and Team delivered as they said they would. If you are looking for a dealership and people that care about your car buying experience go see Frank and MB Greenway.

I had a very pleasant experience with sale and financing .my salesman Omar Ali was helpful.He was very professional.

I have purchased dozens of cars over the years and my experience with our Salesperson David Griffin has to be the best yet! Great service at this Dealership. If you want a Mercedes you should call David. He will take good care of you.

Frankie is a great service agent. He can help you identify the problem and get your car repaired without having to spend on unnecessary work.

Excellent response and timeliness. Joseph Garcia handled everything through email and text. SL550 was ready when promised and was detailed beautifully. Thanks for a great experience.

Fast efficient and reliable

Jay Kohn , the service representative provided exceptional attention and diligently got the car serviced on time.

Initially starting with Coco with an initial guidance over the phone, then Sunny to put the deal together and Jamal in finance all performed timely and super helpful to purchase my car quickly! Perfect.

Updated review: all issues resolved! A very knowledgeable and understanding Service Advisor. Thanks!

Yes I do!!! Best car experience in my life. The young man named Remus was great. He took great care of me help me pick out the SUV and everything. I’m so happy with him and Mercedes-Benzof Houston Greenway

This was by far the best car buying experience I’ve ever had, my sales Remis Buler was very knowledgeable and did his very best to make sure that I was happy. I would recommend anyone to purchase their next vehicle from here!!!!

Fast, friendly and reliable service every time. The service department always takes good care of me

Overall, I had a great experience purchasing my Mercedes-Benz. David was focused on helping me find a car to fit my needs, and answered every question I had during the process. Don in finance took all the time that was needed to walk me through my financing options and answered all my questions thoroughly.

I took my car in for service prior to the 2021 Texas freeze. Service Advisor Chris Palumbo kept me well informed about the status of the office closing and when they expected my car to be ready. His detailed contact was excellent and greatly appreciated.

Frank was really outstanding and he helped find the right car for us. He understood our needs and made sure we got the features we wanted. He was very straight-forward in all his dealings and we had a good experience working with him for our purchase.

David Griffin was great! He took his time didn’t try to pressure me into anything. Extremely happy with my purchase! Second time working with him and once again a great deal on a beautiful car!

Very helpful and great service! Would recommend taking your vehicle to this location. Timothy Jue is first class and went out of his way to make sure I was taken care of with my cars services.

We’ve been so happy with them, we traded both our cars in within a year of each other. The service team for our maintenance is top notch too!

This past week amidst winter storm stress I needed a battery replacement. Even though off for that day Jim ' Seamans made himself available and had my battery replacement done efficiently and successfully on short timeframe. Jim's help was invaluable and just reinforced the quality of service I have gotten in purchasing and maintaining 3 vehicles over time from the dealership.

I just traded in my old Mercedes vehicle for the 2021 GLA and everything about this process was smooth and amazing. Again, I’d like to thank Manny in sales for his patience with finding me the car that I wanted. This was my second time working with him and I hope to work with him again the future (if necessary). Greenway is top tier for service as well. They make it very easy to schedule service and pick up your loaner. The service advisors that I worked with for the last 3 years Jose and Pete were always very communicative . Working with the staff at Greenway is an overall great experience.

Excellent and speedy service provided.

I have been taking my vehicles to MB-Greenway since 2013. The service is impeccable! I feel like I am in good hands and I have yet to have a bad experience, from Brigitt Stewart to Jerry Jow - these guys are excellent and always making sure my maintenance is top notch and every little detail is checked. Brigitt even found a warranty That I thought had lapsed and saved me thousands! I’m loyal to this place <3

Excellent customer service! Always there for you.

My 20,000 mile service appointment was expedient and perfect! Loved the complimentary car wash too!

Mercedes Benz Greenway is always a 5 star experience, as is Kevin Graves. Always efficient and professional and friendly!

Mr Kohn was amazing, great experience! Thank you for everything!

Great experience from a great salesman Remus. He helped me find the prefect car just for me. I was in and out very professional young man. Thank you for your great help!!!!!

Service B1 for my GLE 43 AMG. As always, Jerry Goggoins was very accomodating and got the work done same-day on a Saturday. Quick, easy and hassle-free.

Good service and done in timely manner

Amazing customer service. I’’ always satisfied with their job.

Service is always the best. I like my service rep, the work the dealer does, and the convenient location.

Awesome, phenomenal and first class just about sums it up..

our service adviser Jerry Goggin was very nice,we told him our problems with our SUV and he got to it right away, our car was ready the next day all problems fixed. We would not take our car anywhere else the service dept. is excellent.

Professionism, courtesy, and quality service!

Very great service! They are very professional, prompt, and friendly! Jay was very good with communication and efficient with getting me in and out.

Just purchased a GLE450 from this dealership. Remus made the buying process so smooth and stress free. He was very calm and professional. I will definitely stop by next time for future purchase.

Jerry Goggins is the absolute best service advisor. Dr. Carolyn Evans-Shabazz City Councilmember District D

Mercedes Greenway did an excellent job at solving an issue I had with my vehicle. Frankie, my service advisor made me feel confident that I had nothing to worry about and it would be solved and in a timely manner. Mercedes and Frankie delivered, customer service unmatched! Thank you!

Our experience at Mercedes-Benz of Houston Greenway was above and beyond in every way! Sam, Jamal and Alan, all consummate professionals, provided us a first class, five-star experience that flawlessly facilitated us to leave with our dream car that day. Every aspect of our experience was handled seamlessly and made purchasing our vehicle a very enjoyable and stress-free experience. This is our second car we have acquired from here and we highly recommend this dealership to everyone. Thank you so much for taking such good care of us!

Frankie is excellent as a service representative always helpful and reliable

Team was very interactive and responsive during my entire cycle of purchase willing to support, answering all my questions, providing suggestions thus making it a smooth buying experience

Very happy with the service I have received at Greenway over the last several years. My service advisor Ray is honest and can be counted on. The facility and loaners are top notch and you certainly can’t beat the location.

Fantastic service! Timely and Jim always keeps me updated on my car status

My service representative Kevin Graves is wonderful to work with.

Great service.. Jay was very helpful.. I will use them from now on..

Mercedes-Benz of Houston Greenway is the best and only place to go for service! 5 Stars to Kevin, my service advisor and the entire team from the moment you arrive, the waiting area and the completion of service; everyone involved in service is exemplary. Why would you go anywhere else? Thank you all for taking such great care of my car and me! Sharron Quinn

Timothy Jue in the service department always gives 110%. I can trust him to take care of my service needs and only charge for what is necessary.

We are always very pleased with the service department at the Greenway Mercedes dealership and particularly enjoy working with our sales advisor Jay Kohn. He's the best.

Mercedes-Benz at Greenway was efficient and thorough in reviewing and maintaining my vehicle. Communication was clear and timely and actual charges were in line with the estimates. It was a very pleasant experience.

They always provide prompt, professional and friendly service. The staff works together to receive our car, perform required maintenance and return it to us quickly while clearly informing us of all work performed as well as additional recommended work but without a high pressure pitch to accept the recommendations. I highly recommend this dealership.

Great service, honest about ones needs concerning necessary items that need to be done, they do not try to take advantage of you. Exceptional Service Agent Frankie. Will not take my Mercedes any where else

I had the most amazing experience at Mercedes Benz Greenway! My salesman David Griffin was very professional and knowledgeable about the inventory and was able to help me secure my dream car. I would highly recommend David, he was able to get me in and out of the dealership in a short amount of time. He also followed up with me the next day to make sure I was happy and had everything I needed.

I had the greatest experience at Mercedes Greenway Houston!! My salesman (Kriss) He?s awesome!! He met all my needs, got me the BEST deal on the exact car i wanted!!! Their Finance guy is great too!! He got me a great deal overall too. This place is great!!!

My first time experience and is very friendly there compared to the one in clear lake

Had intermittent problem that finally got addressed. Ray Mariano was my service contact and did a great job of seeing this got resolved.

The service department is efficient, prompt, and very accommodating. They ensure the repair is done right and always provide a loaner. The needed repair is communicated clearly with the estimated repair cost clearly communicated. My car has always been returned clean.

I purchased a superior car from this dealership at the end of January 2021. The salesman Mohammed Al-Fawriya provided exceptional support in my search for just the right vehicle. What they had was exactly what I wanted, in fact they had 2 to choose from. Both vehicles were the amazing AMG brand. I chose the one with a few miles on it, 1 year old and the dealer marked down the price to my satisfaction. Mo, my salesman’s nick name, had extensive knowledge of the Mercedes brands including the AMG and he discussed every aspect of the vehicle to make sure it met my needs. Every one including the managers worked with me when I wanted a different type of tire included on the car. The whole dealership showed how committed they are to meeting the exact needs of the customers. When I have enjoyed this car for many years I am sure I will return here for my next Mercedes AMG.

Mohammed Al-Fawriya assisted me as my salesman when I purchased a vehicle from this dealership at the end of January 2021. Mo, his nick name proved to be a great support in that he had extensive knowledge of the Mercedes brand and all its high end technology as well as understanding of the added enhancements that the AMG class added. Mo was very helpful in the price negotiations as well. I also received exceptional support from various managers when I asked for a different tire type. Everyone worked to find a solution and I walked away a very satisfied customer. In the future when I am ready for a new Mercedes AMG I will definitely come back to this dealership and ask for Mo.

Great place to have your car serviced . Bought three cars from them.

Excellent customer service as usual from Jim. Everything completed as requested. No surprises!

Great service!

First time at this location and the service was fast, friendly and professional.

The service was awesome from the time you drive up there you are welcome with courtesy and politeness service was great and the detail on my car was beautiful shining like a brand new car and I have a 2013 C Class

I recently bought my new Mercedes here at Greenway. Customer Service was superb and they made sure the process was comfortable and easy. Don Morales was a great salesman and took good care of me. I would definitely buy from this dealership again.

Service Was Great Mr Derrick King Was Honest With Me On All My Questions Great Sales Guy So Professional 5 ☆.

Remus was very helpful in the process of finding my first car. He made sure that he got me what I want and did not pressure me what’s so ever. When I walked in I didn’t know exactly what I wanted and he helped lead me there! His communication, patient, and work ethic is unmatched! I would refer him to anyone looking to purchase a vehicle!

Real easy no hassle purchase and trade in.

Available quality courtesy car. Clear communication..The way customer service should be...

My service was done in 1 day. Everything was perfect

I recently bought my new Mercedes here at Greenway. Customer Service was superb and they made sure the process was comfortable and easy. Don Morales was a great salesman and took good care of me. I would definitely buy from this dealership again.

I had an amazing first time experience with this dealership. I contemplated going to other places to get a better price on some repair work, but decided to bring it in anyway. I am so happy I did! My service director Jay was great and kept me in the loop on my car while it was being repaired. When I picked up my car, the service manager went above and beyond helping me get my car back in a better condition than it was before. I am so grateful for all of you at Mercedes-Benz of Greenway, you excelled at customer service and changed my mentality about saving a few bucks somewhere else. Y'all just gained a customer for life. Thank you so much!

Sunny was great to work with and he and the rest of the team made my first experience with Mercedes effortless. Loving my new GLA!!

I have never had such a wonderful experience buying a car. Everyone was so kind, courteous and helpful.

Coco and Kevin were so awesome. I almost feel like their family.

Your staff is professional and courteous. Especially helpful are the explanations and discussions. Thanks Timothy!

This is my first mercedes and I love the service at Greenway. I will continue to go there and get my c300 serviced. And when I upgrade I will go to them. My service was great I think chris.

Mercedes Benz of Houston Greenway, a great place to buy your car plus the service department is great, not that I need them other than scheduled service!

Jery is consistent, professional, proactive, and thorough. Mercedes Benz Greenways' difference maker is Jerry.

Just outstanding thank you Mercedes-Benz Greenway!!!!

I had an excellent experience buying a GLS63 AMG that I custom ordered through Brad Biondo (dealer par excellence in every way) He was extremely helpful, courteous and communicated regularly w me at all stages of the process. I would highly recommend him for anyone if that would like to purchase a mercedes.

Got a recall notice on my airbags, so scheduled a visit. As always, they made it super easy with dropping off the car and getting on my way. Repairs were done very well.

Good service , I was approached upon driving up and and my service advisor came out to write up what I was there for and asked if I also wanted my car washed. Thank you

Purchased used car ... Joseph was my salesman... he made the experience awesome ! He treated me with great customer service and answered all my questions and concerns. I live in San antonio and was worth the drive to this dealership 🙂

Zaid @ Mercedes of Greenway is one of the best I've worked with. The Sales Manager as well as Finance Manager was also awesome. These guys are fair honest, willing to work with you. Great experience overall. I would definitely recommend MB of Greenway if you're in the market for a used, CPO or new car.

I wasn't in the best mood, a little grumpy. My sales agent was Harshad, great guy. He went out of his way to help me. Please let him know that I think him for all his work, and a job well none. And I would recommended Mercedes B-Benz of Houston Greenway to anyone! Again thank you !!!

The individual that helped me with my purchase. His name

Jimmy, our service advisor is so wonderful to work with. He is professional, knowledgeable and makes the entire transaction very seamless.

I took my car in for a possible problem with the engine. It turned out to be a completely minor issue. They thoroughly checked my car, washed it and made it sparkling clean, and did not charge me anything. The service people are unfailingly polite and prompt.

Very efficient and professional. The whole experience was pleasant.

Amazing our salesman was very helpful wanna say his name is ziad very helpful

Took my car in for some warranty work and was very happy with the service. Dropped off early morning and was ready before lunch. Jessica is my service advisor and was very happy was all aspects of the service.

Very professional and knowledgeable staff that are wonderful to deal with. The Service Department continues to meet all my expectations. All issues with my vehicle were remedied completely. The Courtesy Vehicle was a current Mercedes (C300) that was very clean. The exceptional attention to detail provided by my Service Advisor (James Seamans) and the Shop Technicians was genuinely appreciated and resulted in a superior experience. Greenway Mercedes-Benz is a GENUINE Mercedes Dealership that provides exceptional attention to detail.

My car always comes out great after I get my service done here. Jim Seamans is amazing and explains everything so well!

I really appreciate Jerry's helps, and never worry about my vehicle status.

Courteous, clean, and quick! Easy to make an appointment and a knowledgeable service manager.

Wonderful service.

M-B of Houston greenway has large inventory of cars, great prices and great customer service.

Excellent Customer Service

I recently purchased a 2014 Maserati Gran Turismo Sport. Both Kriss the Salesman and Mo the Sales manager were very professional and provided a great car purchase experience! I would recommend buying your next car from them. No hassles , no haggling just straight up good experience.

These guys know how to take care of people! They make the process an enjoyable and easy experience. Service is amazing as well. And they are huge supporters in the community! Great job MBHG!! 👏 Thank you for always going above & beyond.

Our salesperson Joseph Garcia is awesome!!!

Outstanding service with no sales pressure!!!

Excellent service

Great buying experience!

Our service advisor Jim, was very helpful!

I took my car for some repairs right before the New Year and Peter was my advisor. He was great! made everything easy and smooth. Did a thorough check up for my car and took care all needed maintenance in one stop! Peter also sent me daily update on the status of car repair. Really liked the timely update so I know what to expect.

Great culture and professional throughout. Don worked with my schedule and sacrificed time so that my family could get the car we needed. Zero complaints.

Outstanding experience at this dealership. Omar and Donald are a great team. Omar great patience and great skills. Donald Cyprian is the best financial manager in the business, with an outstanding personality. Christian brother with a great eye on business. Mercedes Benz Houston Greenway best place to shop for your next vehicle

Mercedes service provided good service quicker than I thought. I was very pleased.

Mike Walsh consistently provides excellent service. He is the primary reason I go to get my car serviced at Greenway.

The service is just as luxurious and high-performance as the car.

Our salesperson, Joseph “JB” Boone, was outstanding. He knows cars, never pushed, and was always helpful. I highly recommend JB and the entire Mercedes-Benz of Houston Greenway team.

The reason I go to Mercedes is because of there excellence in service, they are prompt and great in taking care of you.

Great CS at this dealer. I have been with greenway Mercedes for over 15yrs and all I have experience is good service. I highly recommend to those individuals searching for a new vehicle to go to Mercedes Green Way and see the great service and deals they have.

June 2019: I just bought a car on Friday but so far, I love these guys. They were all very helpful and very personable. They really made an effort to work with me. I will definitely buy another car from them. Update 1/22/21 Since I purchased my GLE, I have had my car in two times. Once for service and once for a recall. Both times the experience was quite pleasant. It was very easy. The loaner process was super easy. I didn't have to search for someone when I arrived. The biggest inconvenience is having to wait for my car when I pick it up (less than 10 minutes), but I understand having to wait just a bit so no negative points for that.

Jim Seaman is a great guy. He has been my service advisor for many years. Excellent customer service.

Had a great experience with Omar Ali, Even though the first car selected the bank didnt want to play ball. I selected two other vehicles, and the cars were sold right after i test drove them. But im very patent and so was Omar. I finally selected a 3rd car and that was the car i drove home in. Outstanding sales person. The Mercedes Financial Manager Donald Crespian is a blessed and favored Gift to that dealership. When everything was going wrong for me the financial manager had one more great blessing for me. God placed me in the right hands another believer. One of Gods own children. He is.awesome!!! Thank you sir for blessing me.

James Seamans provides good service as he always has.

Timothy was my service advisor and was of great help. I throughly recommend him!

As always Timothy Jew and all at Mercedes-Benz at Houston Greenway are the "greatest" and always have the best interest and safety of the customer in mind.

The experience was great. Our salesman Don Morales was outstanding. Great customer service and very knowledgeable.

excellent!!

Great experience at MB Greenway! I love my new car!

Excellent service on vehicle!

Purchasing our new vehicle was a simple process. Good inventory - Tick Find just what we wanted - Tick Great sales team - Tick Smooth purchase experience - Tick Overall - Pretty close to perfect

We were pleasantly surprised with the salesperson’s(DAVID GRIFFIN)positive attitude,attentiveness,flexibility and focus on our needs/wants.David represented your dealership with exceptional service both during the sales process and the days following our purchase.If all salespersons were professional and non confrontational as David, the car sales industry would have a better reputation! We were grateful for a smooth and efficient transaction.Thank you! Mr.& Mrs Young

Zaid Smair is the Mercedes Acquisition Specialist that helped us. From the communication at the beginning of our dealing with Mr. Smair he was very professional and informative. He went over everything in great detail and made us feel comfortable with our sale. We highly recommend asking for him in all your Mercedes business! Thank you.

Service was excellent. The work done on my car resolved all issues. My Service Advisor, Kevin Graves, was very responsive.

Even though fully booked, I was accommodated quickly. Was having tire issues and couldn’t wait several day and as always, I’m taken care of by Tim Jue. Hector Cadet my sales man was very helpful when I called in distressed. Never a bad experience!

As Chris Hoo said below, we had a wonderful experience working with Santiago. He was very patient, answered all of my questions and he is very personable. Ali, helped with financing and I recommend working with him also! He is great!

Wonderful experience facilitated by Santiago and Ali! Both went above and beyond to make sure we found the perfect vehicle for us! Santiago and Ali, in turn, expertly walked us through all the features and answered any questions we put forth. Excellent service and attention! We will certainly return!

Joseph Washington was amazing!!! This is my 3rd purchase from MB Houston Greenway. He was very professional and went above & beyond for locating the right car for me that suited my needs. Thanks again Joseph.

Excellent service !

Chris Obanion is great - we communicated over texts and emails - very responsive, very professional, helpful and friendly. Purchased a new vehicle from this location thanks to great Sales Executives like Chris.

Highly personalized service. Very professional, competent and cordial. One is kept informed of arrival of spare parts and timing via txt and phone calls.

Excellent experience every time I visit. Everyone is so sharp and on point!

Jim, my service adviser is the most amazing person in the business. Ive taken my car for service for years and I know when Jim gets a hold of my car it will be done on a timely matter, plus getting my car spotless. Mercedes Benz Greenway should clone Jim..lol He's the BEST! Thank you JIM

I had a great experience at the Greenway location from beginning to end! Santiago was helpful and very informative. He helped me make the best decision based on my needs alone. I highly recommend this location and ask to work with Santiago! Thank you!

Jay & the crew at Greenway Mercedes service has been a great experience since I've owned my G-63. prompt service, attentive valets, & excellent attention to details is why I keep coming back.

I have been going to Greenway Mercedes for a long time, with my previous Mercedes and my current one. I have been using Jessica as my service advisor for my current vehicle. I have built up a trust with her. That is very important. Recently I had a major repair done on my car, I can tell you when I got back behind the wheel and I got the beauty of the Mercedes drive I know why I choose Greenway and Jessica.

Mercedes of Greenway Plazas customer service can not be beat. The sales department, management, finance, and service department was all very professional and attention was top notch. I had a rare bad experience with my car, and they went above and beyond to make it right. I will never shop for a Mercedes anywhere else.

The greatest asset of MB Greenway is its personnel. Those that I have worked with directly are empathetic, practical with their recommendations, and trustworthy. Three worthy of mention are: Ali Akhaven whom I met as he started as a service department representative years ago and now does the sale financing; Rokan Chowdhury in sales; and my current go to service rep Jessica Naegele. I know because my father and his entire family were in the business. Mr C

Brad Biondo was amazing! The best car buying experience I ever had. He was patient, gave great recommendations virtually ordering my car and gave me updates regularly on the build and shipment of my car. Had all the paperwork ready for me when I got there. The finance manager was great too, made recommendations but was not pushy on options. I would recommend that anyone looking to purchase a Mercedes , reach out to Brad.

The service department always A+! James always takes great care of my car with outstanding service! Thx MB of Greenway!

Awesome dealership! A big thank you to Michael Fahn and Surender Kamnani! They were both very friendly, easy to work with and extremely knowledgeable. This is what dealerships should aspire to be. I will definitely be back. Awesome job!

Brad Biondo was amazing! The best car buying experience I ever had. He was patient, gave great recommendations virtually ordering my car and gave me updates regularly on the build and shipment of my car. Had all the paperwork ready for me when I got there. The finance manager was great too, made recommendations but was not pushy on options. I would recommend that anyone looking to purchase a Mercedes , reach out to Brad.

Great selection. Very outstanding place and was treated very well.

My first time getting a oil change and maintenance check at the greenway dealership and I was impressed by the customer service and by how fast it was as well, Timothy Jue was very helpful from the beginning to the end of my service on my vehicle. Mr.Jue gets 5 stars as well.

great services, patient to show you all vehicles and the options they have. all the professionals working there make the process so smooth and easy. awesome installations to check all the vehicles.

I received excellent service this morning taking my car for a recall by appointment. All the information was ready, set to go! Let's see how it goes when I pick it up.

The service was good would recommend to family and friends

Sunny was very helpful in finding exactly what I was looking for. Ask for very specific requirements and he found the car !!!! Very happy with my purchase, and easy finance approval. Thank you Sunny for helping our family

Remus Bulmer is very friendly, kind, and caring. He help me accomplish to buy my first Mercedes-Benz!! So extremely happy I highly recommend him as a sales man!!! He has patience to work with you on your schedule!!! Also, the finance man Mr. Kevin Cayard is very honest and helps you understand your sales paper work!!! Thank you both for welcoming me to the family of Mercedes-Benz!!!

My service representative, Jim is the best. I only deal with him when I take my car in. The young ladies at the cashier counter are very friendly. I love my Mercedes dealership.#MercedesofGreenway

I have been taking my car to MB Greenway for over 5 years. Their service department is excellent - transparent, prompt, courteous. They have also always provided a loaner car when needed.

Drove from Dallas to Houston and left with my dream car! Aaron was awesome throughout the entire process! Thank you!

Great care for us over the years. Frankie has always taken care of our service.

Great experience! Kevin was so accommodating! JB took care if me!

Fantastic service

I worked with Joseph Garcia on a good used car for my granddaughter and he was outstanding. The Mercedes-Benz dealership made this car look brand new. My granddaughter was thrilled.

The service department is very well run. Jessica is my service advisor, and she is easy to reach and communicates my car’s service needs in a thorough manner, explaining my options. I appreciate her professionalism and am always comfortable leaving my car in her capable hands knowing I’m getting it back better than before.

Chris Palumbo, Service Advisor was excellent! My car was serviced promptly

Ryan Ismail was my salesman and he was very efficient in finding me what I was looking for, I was probably in and out with my new car within 2 hours. He also made the process very easy for me as I was dreading the paper work and finance aspect. Thank you Ryan for your swift service, I appreciate it and will highly recommend.

I absolutely love my new car! This dealership did it just right. Our salesman Manny was very attentive to what my preference was and checked until he found what I was in search of. Actually due to him I changed my mind from the other vehicle I planned on purchasing that same day.

Your dealership is made of great people like Mark Keilty and Tariq Nice experience Javier Mendozais an asset to your company good Service Advisor Pleasant service experience This is my second car from your dealership

we bought a car for our daughter, it was a wonderful experience. We had so much help and Joseph and Chris were very patient

Jessica at Greenway had me in and out quickly to fix a recall regarding a seat belt issue in the car. She?s been my go-to person for years and continues to take care of my vehicle needs. FIVE STARS!!!!

Peter is always professional, polite and knowledgeable when we have questions.

Happy to get a great deal. Omar and Mo were very helpful and helped me throughout the process to make my experience great

Jim Seamans (service advisor) did an excellent job helping me with my annual maintenance on my 2015 ML350. He made helpful suggestions concerning the maintenance.

quick & easy service

Very nice dealership. Also, employees are thorough, patient and knowledgeable.

Excellent customer service. My service advisor Chris was really knowledgeable and always very helpful. He has been my advisor since I first started coming here. He is extremely trustworthy and an all around great service advisor.

The most efficient buying process I have experienced at any dealer.

Our reputation is very important to us" was said many times during our buying experience. Unfortunately, clawing back every little bit of money is more important than their reputation. We purchased a "certified" used Mercedes with very few miles and nearly 4 years left on its manufacturers warranty. Because it was "certified", an additional 1 year plus unlimited miles was added to the warranty. What a great deal! We worked through the buying process, including turning down buying the extended warranty and signing all the papers when, suddenly, the salesman comes in and apologizes for having to rescind the 5th year of the warranty! He says that there is a Mercedes recall (not a safety or government recall) which invalidates the "certification" of the car, so no additional year of warranty (worth over $2,000). What was the problem? Oops - the sticker with the recommended tire PSI, which is located inside the gas cap cover - has bad information and a replacement sticker is not available. Too bad for you, buyer. What a bunch of baloney! Our buying experience went from excited and happy to disappointed and angry. I will never take my car to be serviced here, nor will I ever recommend anyone buy a new or used car here. You can't trust these guys.

This car dealer is very professional, patient, attentive, and a reliable dealer. I especially recommend the salesman Frank Wang, whose enthusiasm and carefulness have made us friends. In the future, I will choose this place for both car purchase and daily maintenance.

I came with my sister to buy a new vehicle and we both agreed that Remus Bulmer was beyond amazing!! Not only did he search to find her the perfect car but he also showed us all the details about the vehicle. Very knowledgeable guy. The owner of this dealership will forever have a job if he keeps hiring employees like Remus. Very nice dealership as well and the finance manager was also great himself. Smooth process.

I purchased a vehicle from Mercedes Benz of Houston Greenway on Tuesday. I experienced exceptional service from the time I entered the door. Thank you Brad Biondo for your outstanding salesmanship. However, Donald Cyprian sealed the deal with his professionalism as the customer financial service manager!

It was a great experience and great service from highly experience Mercedes Greenway technicians they were able to figure out and resolve issue on my car with today advance complex technology and special thanks for Chris Palumbo Service Advisor for his very professional assistance and technical expertise and great customer services

Mr. Boone made acquiring my new Mercedes a pleasurable experience.

It was a great experience and great service from highly experience Mercedes Greenway technicians, they were able to figure out and resolve issue on my car with today advance complex technology and special thanks for Chris Palumbo Service Advisor for his very professional assistance and technical expertise and great customer services

Excellent customer service; prompt, patient and pleasant as always! If you ever need your vehicle serviced at this location, ask for Frankie... He takes the time to answer your questions, and makes the whole process flow smoothly, all while being honest and courteous!

Maria was excellent (10+) in her representation of Greenway, the selling process of the new SUV and the delivery process of my new SUV... Thank you, Polly Dawson (Rock Dawson) PS...sorry, but I do not know how to use google or any other social media platform...Maria gets a 10+ on all measures of her performance...

The location is beautiful. Kept up well and clean. The dealers are always ready to help and reassure you of when they will be with you while they are busy with other customers. They made it possible for me to purchase my dream car! I'd definitely recommend this location to family and friends. Thanks Mr. Don Morales and everyone else who helped me with my first car purchase! I'm completely satisfied with how my dealer kept me informed throughout the entire process, he was a resource full of information and delivered answers and info adequately and sufficiently. The car is beautiful and has every feature I was looking for! I can not be happier!

We had an an amazing experience at Mercedes-Benz of Houston Greenway. Chris O. took great care of us and made the entire process a pleasant one! We had to wait for our car to arrive from overseas and Chris kept us in the loop every step of the way in regards to when our SUV would arrive here in Houston. By far the best car purchasing experience we have had. Thank you, Chris!

I was so blessed today, never thought I would drive off with a Mercedes... thank you so much Remus Bulmer ❤️

Mike Walsh does an exceptional job taking care of me and my automobile, each time I come in. Outstanding service and commitment to his word and quality, and warranty on any work is always honored. Mike gets the best for his clients and I'm so glad for his help as well as Jim's in his absence, should I ever need it. Also, Chuck Cartwright does an exceptional job of managing the service department and remembers all clients names as well as takes the time to stop and speak to as many clients on the service drive as he can, in order to check in on their experience and current situation with their MB. This is 1st class service all around - thank you MB AutoNation Greenway!

I had a very pleasant experience with sales, financing and service. My salesman David C. was helpful and determined to get me what I wanted and didn't try to push to buy cars without the features that were important to me. Kevin C. the finance manager was extremely helpful as well. I will continue to be a customer as long as they keep giving good customer service.

Rhett was great to work with and very accommodating! Easiest experience at a dealership by far

Great service experience. My Service Advisor Jim Seamans took great care of me.

It was an awesome experience leasing our new car from this dealership. Not only we got amazing price but the staff was very professional, courteous and really out all their might into getting you the best deal. Special thanks to Remus and Laurel for going out of their way to get us the best rates and make this entire process a delightful experience.

I bought a GLE350 from Brad Biondo in Dec'2019 and contacted him again this year to purchase a GLA250. I was reluctant to spend too much time at the Dealership so Brad worked with me remotely. He found me the right car at the right price so we were able to finalize our purchase on the same day.

The whole process was so simple and was handled by courteous and professional individuals at every stage. The dealership has a clear commitment to customer satisfaction and relationship building. There is a “ Greenway Difference”

The finance guy Kevin is the most awesome finance guy around hand down just did an awesome job for me I would recommend anyone to use him he can’t be beat just a wonderful guy very pleasant I just love him thank you Kevin for everything and a great job you did. Brenda Eldridge

Remus Bulmer was nothing short of amazing! Smooth process! He kept it real and got me exactly what I wanted!

My salesman Sarinder was awesome very helpful did a great job helping me find the Mercedes I was looking for went over and beyond to help me and just a great person if your wanting a good sales person sarinder is the man to see. Brenda Eldridge

Love the fact that they were able to get to my car at the appointment time. The service manager was great and very helpful. Unlike the experience I had with Clearlake Mercedes.

Without a doubt the best car buying experience I have had...and I have purchase a bunch of cars. Sunny (Sales) and Ali (Finance) were an amazing dynamic duo and I look forward to the next time I need a Benz.

Mercedes-Benz of Greenway provided a great car buying experience. The staff, Anthony and Allan, was exceptional with customer service! The manager, Mr. Jay Gomez, was outstanding in getting the deal done and making sure I was happy with my purchase!

The repairs were great. A little disappointed with the interior car cleaning considering the repair cost. Rental was great and customer service was great! Overall, very pleased with the repair service.

Awesome service drive up with no wait

Amazing Service & Sales!!!!!

Efficient, in an out in record time.

Fantastic service! Thank you, Jay Gomez! And, Peter Schermerhorn for the excellent technical support!

Wow, what a great and easy experience in buying a new Mercedes. Our salesman Joseph Washington could not have been more professional and responsive to our questions. We will definitely buy our next MB from them as well.

Easy in and easy out. Thank you!

They sales department hands down is the best. There service department is also great at there jobs love this dealership will always get my business. And I live in Louisiana and will make that drive just to go to this dealership 10 star service.

the service was good and the service man Jerry was helpful informative. and the overall experience was fast and Covid friendly.

Great service!

Just want to say thank you very much to Mercedes-Benz of Houston Greenway for such great service. Timothy Jue of service took care of all our needs with our car and Manny of sales was great taking of some details for us too and was our salesman two years ago. They were very polite, nice and with no hassle for what we asked to take care of. We were on a trip to Vegas and dropped our car off, got a loaner, they made everything so easy. Was a great experience love dealing with this dealership and we love our 2nd Mercedes-Benz. We drive from Victoria, TX for this great service.

Jay Gomez and Santiago were oustanding in making sure I had an exceptional experience while purchasing my new GLE 350 SUV. Santiago was patient and thorough in explaining all of the cool gadgets and available if needed for further tutorials to insure I am comfortable in my new vehicle. I am elated over my purchase. Thank you for all of your help.

Great service !

My service provider Jay Kohn is wonderful and always helpful

Very competent and customer focused service representative ?Mike Walsh

I had the pleasure of meeting a great salesman named Sonny who was very awesome in very tentative to the needs of me and trying to make sure that I got the best in the vehicles that I wanted it was a great pleasure to visit the store was clean everybody was friendly it was a pleasure of me being a customer there I felt so safe and everybody was so professional I really had a great experience with Greenway plaza Mercedes -Benz

I had David Griffin as my salesman and he was the best car salesman I've ever had. He made sure I got exactly what I wanted with a great deal. He did such a great job, I will continue to use him and I will be sure to recommend him in the future.

I can't say enough good things about Kevin Graves. Each time I take my car to Mercedes Benz of Houston Greenway, he goes out of his way to insure that my service request is correct and he goes over and beyond to accomplish what is needed to properly fix my and my wife's car. Thank you Kevin As I have said before, Kevin Graves goes out of his way to ensure that my car is properly taken care of. Management of Mercedes-Benz of Greenway are also very diligent in ensuring that I get the best of service and care. Thank you Kevin and the management of Mercedes-Benz of Greenway

Service process and the loaner Vehicle check out was quick and convenient.

Mercedes-Benz of Houston Greenway is an excellent Dealership. I appreciate the help and salesmanship of John Nguyen who is such a nice person and difficult to describe his services as he helped us and explained so well for buy this 2021 GLE 350 4MATIC. John has very pleasing personality and he is an asset to the Dealership for dealing and helping the customers. Even I live close to another MBENZ Dealership but I preferred Mercedes-Benz of Houston Greenway due to their courteous services and huge stock of inventory and especially of John who is the best sales person who was very helpful to us and very informative and always gave a quick satisfactory answer.

As usual, service was top notch. I was involved throughout the diagnostic process and consulted on services that would keep my vehicle running in tip-top shape. Thank you Frankie

Mike Walsh has been a exceptional service provider since I?ve been working with him at Mercedes Greenway.

The service manager was great, took care of me and my car .First class service

Incredible experience buying my used 2016 Acura MDX. Couldn?t how well I was treated by Rokan who was my Salesman. He treated us with respect during the whole process and went above and above what was expected. My whole experience at the dealership was incredible. I couldn?t believe the repairs that were done to my vehicle at no additional charge to me. I thought buying a car as is meant just that. They weren?t having that as a dealership. That car wasn?t leaving there unless it met their high standards. I will definitely think twice about who I buy a car from now after this incredible experience. If your a consumer out there please keep this in mind.

Outstanding dealership— the best Mercedes Benz service in all areas— from buying a new or used car or for superior service. I have been a customer for over 20 years. I trust my Mercedes to no one else. Visit the dealership and experience the very best Houston has to offer.

Always a professional experience.

Courteous representatives and great service.

Timothy was great to deal with it! This is my first Mercedes and we felt like the red carpet was rolled out for us. Thank you for awesome customer service!!!

Excellent service by each individual we encountered.

This is my 3rd Mercedes-Benz purchase. My salesman John Nguyen moved from Mercedes-Benz North to Mercedes-Benz Greenway and of course I followed him. John is an amazing salesman and and he always exceeds my expectations!

Javier was very helpful when I brought my car in for service B. He also provided findings of other work that needed to be done. But I found the estimate to be on the high side, so I got the work done at another location. Otherwise all was well attended by Javier. Thankyou.

SUCH AN AWESOM EXPERIENCE AND EXCELLENT CUSTOMER SERVICE.

absolutely recommend! staff very courteous and helpful. especially recommend Remus Bolden, very patient and attentive to our search for the right vehicle

Took my older Mercedes 280 C class in to solve an alarm problem. They solved it.

Jim was great, he helped me with my oil change and took care of a few other issues I was having. Will def be visiting him for any other service issues. Thank you ❤️

Great service and amazing cars. Recommend buying leasing from this location

Mercedes Greenway has been our to-go dealer for over 15yrs because of their great customer service.

Called Chris Palumbo, our service advisor, to see when we could bring our in car. It needed to be checked for an inspection sticker. Chris set up a time that day, I brought it in waited in the comfortable lounge till he came over to say it was ready. We went to his desk, paid the charge and he had the car waiting for me when I walked out. Very fast and very easy.....super service as always.

For the most part Good; however A couple of the young men when I picked up the car were not very pleasant and gave me the sense that they thought that they were important than the customer.

highly recommended, good service, clean facility, great location in and out quickly with rental car

Excellent services, especially Ryan Ismael. He took care of all my needs and provided me with a great deal to lease my MB for a third time. Thanks Ryan. I’m loving my 2021 MB GLE 350.

Mercedes Benz of Houston Greenway had outstanding customer service answered all questions we had .

I had the most pleasant auto buying experience in my entire adult life. The staff at Greenway/ Auto Nation were very professional and great to work with. The day I made my purchase I didn't expect to purchase a vehicle that day, but I did.

I don't even know where to start. My experience here was totally mind blowing! My salesperson, Annie was everything you'd hope for. Not pushy, super courteous, very friendly and an absolutely beautiful woman, inside and out. It was as if she was buying the vehicle herself. To top it off, Donald Cyprian with the finance department was amazing! A beautiful spirit!! I can't put in words how these two made me feel but my heart is forever grateful. Thank you Annie and Don for making my day! You've won me for life

Very thorough, delivered as promised, and done right.

Great service experience. Prompt, professional, complete. Rental car provided almost brand new. All work done within a day; the car was serviced and washed to perfection.

Timothy Ju is the Greatest!!! He is very professional and gives personal service with a smile, always more than helpful!!!??

Excellent service and courteous staff. Have used the dealership for a longtime for my new vehicles and service needs and will continue to do so.

Service advisor helped arrange my loaner car. He also worked me successfully through some extended warranty issues.

This is the best dealership, has the best service team and sales team, I?ve ever experienced . Five stars on every count.

Great people. Drove in without an appointment to get my yearly inspection done. Short on time but the service people greeted me and took my car right away. They did the inspection and as they did I looked at some really nice cars.

ALWAYS #1 IN SERVICE AND PROMPT IN SETTING APPOINTMENTS WHEN IT'S CONVIENENT FOR ME.

Very professional and efficient team who work well together!

This is our 4th car we’ve purchased from Mercedes Benz Greenway. The entire staff there is amazing! From the manager, to the sales team, to the service department! Everyone is friendly, knowledgeable and goes above and beyond. We love Coco! She makes the car buying process quick and easy!

Fast and easy to work with. Peter has always done an outstanding job.

Jay is the best service advisor. He is knowledgeable and professional.

Great service, quick and easy. Would recommend to anyone looking for a new car.

Friendly and efficient. They really know how to organize the check-in and pickup process

I took my car in for an airbag recall and to have it serviced an an inspection.I was given a loaner car to drive.Everyone was very professional.My service manager called me the next day when my car was ready. Very professional a very nice experience.

In the last year I have purchased two cars through Rhett. He is the best dealer there is and easy to work with. He also makes sure you get everything you?re looking for in a vehicle.

Manny is a great seller at Merz Greenway. I am so happy with my new vehicle.

The service techs and advisors have long tenure there and have excellent customer service skills.

The folks here worked very hard to get me into the vehicle I wanted! Call them before deciding what you are going to buy.

My husband and i had outstanding customer service from John Nguyen . He was very friendly and worked hard to find us the vehicle that worked best for my family

Mercedes Benz Greenway Service Department sets THe Standard for a Fantastic client experience !! Friendly /Fast / Efficient process that eliminated the usual hassle for car repair / service !! My service advisor Jim Seamans takes care of every little detail with a smile ! Five star experience Every Time 🌈🌈🌈

Definitely recommend buying a car from here. They and Mercedes at Greenway Plaza made the car shopping experience an easy process and made sure I drove off happy.

The staff is very professional and helpful

Tim really does a GREAT job! He goes over everything that needs to be done and everything that should be done. He also keeps the owner update about the repairs and advises the owner about what to expect with respect with future repairs.

Mr. Sam Mirza and other staff involved in the purchase of my car were very knowledgeable and professional. Mr. Mirza answered every question I had successfully.

Jessica is always attentive and accommodating. The loaner folks were great friendly and efficient.

Easily booked service. Very fast reception and assignment of loaner car. Car ready at expected time, clean and ready.

Took my 2015 C300 to the Greenway location because I thought something was wrong with my ECO drive because it would never turn on when I stopped at a light or stop sign. Chris kept the car for the day and gave me a loaner car. He called and explained that the battery was not strong enough to make that function work. Only bad thing was they did not have that battery in stock. I am just glad nothing was wrong with that particular function. So I go in to pick my car up and there was no charge and I even got an software upgrade. Thanks Greenway

Always consistently great service. Above and Beyond

Great buying experience. No high pressure sales tactics. Everyone was very professional

I purchased a 2021 GLS 450 last week. Rokan and Anthony were great to work with. Rokan is very knowledgeable, and made the car buying experience enjoyable and easy. Anthony in finance was efficient, and made the paperwork portion of the sale fast and painless. I highly recommend the MB of Houston Greenway team if you’re in the market for a new car.

No problems at all during my service experience on my E-Class Mercedes. I've purchased 2 vehicles from this dealership, and it is simply one of the most gorgeous dealership you'll encounter. Great service with my advisor (Jim Seaman), and I'm always treated like a V.I.P.

Excellent w/no problems. ETA for order was exact. Transaction steps were painless. ALL dealership team members were very cordial.

went in for regular maintenance. my vehicle was delivered in good condition and at the time they indicated

Overall great experience purchasing my vehicle here .I was an out of town buyer and they made the process smooth and Simple .

Jessica Naegele my service representative was great as ever. She is courteous and professional.

All around exceptional customer service. The general manager from my salesman was very patient with me. Will definitely be a forever customer.

I always am confident when I bring my car in to this dealer, have Mike Walsh as my longtime service advisor.

Efficiently done. Didn?t schedule an appointment and had an issue with multiple tires and nails in them. Got me fixed up right away with less than a day of waiting.

I always work with Peter. He is always on top of things and takes very good care of me.

I have had several cars from Mercedes the one reason i keep going back is because of the amazing service. They have an incredible team.

The entire process from the service department calling and volunteering to schedule our appointment, to the efficiency of checking in at the service drive, to the free loaner car And to return and pick up our vehicle was effortless! Everyone we spoke with was very professional, sincere and genuinely nice! I don’t typically think of having our vehicle serviced as a Fun event. However, this was a very pleasurable and relaxing experience. Thank you!

Excellent service!!! Everything that needed to be done with my car was awesome!!!

We just purchased a new GLE450 from Rokan and I have to say his experience in describing the car, and managing the purchase experience was way over the top - I compared him to Ferrari which in my experience has the best trained experience I know.

Personalized service, stick to commitments and quality work. Chris Palumbo does a great and professional job!!

After over a month of terrible customer service courtesy of the folks at AutoNation USA Katy (by far the worst car buying experience of my life); I had the pleasure to deal with Timothy at Mercedes-Benz of Houston Greenway. The man singlehandedly restored my faith in humanity LOL. I recommend this dealer, ask for Timothy for quality service; this guy went the extra mile and went beyond what was expected of him to make sure I had an amazing experience. Kuddos

Carlos, Mercedes Roadside, took great care of my 1985 380SL when installing a new battery.

Outstanding Excellent service

My service manager is extremely professional and knowledgeable.

I have owned my car since 2013. I only have repairs performed at Mercedes Greenway. Mike Walsh is my Service Technician. Any time anything goes wrong, I call Mike. Mike always put my mind at ease that my car will be taken care of and for me not to worry. I usually get a loaner car, but I have been dropped off by their shuttle before. Mike always call during service to let me know what's going on with my car and the estimated cost to repair. The process to pick my car up is painless and my car is always clean when I pick it up! I love my car, my dealership and my Service Technician. I forgot to mention that this dealership has enough staff to assist you when you first drive up and when they bring your car down upon completion. Excellent customer all around!

Excellent service and attention to detail by the advisor Jay Kohn

I have had only good experiences at this dealership.

I love The service department. Jim is awesome I have been working with him for years. He’s so personal and makes sure that my car is in tip top shape before leaving the shop. He’s always calling with updates while my car is in the shop and make sure that I get my car back as soon a possible He was able to advocate for me with insurance to get parts covered on my car. Thanks Jim

excellent customer service and the work was professionally done and the prices are very reasonable.

I was in and out in 15 minutes for a sunroof recall. Kevin, my service rep was very professional. No complaints at all.

A couple of cars ago my wife bought at another Mercedes dealership and there service was lousy. Since then we have dealt with only Greenway and all aspects of the dealership have been great.

The customer service I receive from Jay Kohn has always been exceptional. He is one of the main reason I continue to drive a Mercedes and stay with this dealership

Leigh Bennett is my rep. He is great. All the folks at Mercedes Greenway are wonderful.

The overall experience was great. Our service agent Ray was very helpful.

Peter was great to work with and kept me informed every step of the way. Very professional and through!

Mike and Anthony at Mercedes-Benz greenway were awesome !!! I appreciate them!!

Always consistent service

The service is great mr. Polumma is a great servive agent he took care of me made my wait pleasant

A class service staffs are excellent

As usual, everything went smooth, customer service is great with a professional and friendly treatment

Very positive experience buying my first Mercedes. My sales associate, Coco, was the best.

Joachim Kohn is excellent as a service advisor .

Overall "OK".... I was expecting more. Car was not cleaned from the inside and didn't seem to be washed. Very unorganized at pick up - lots of MB people around, but not very helpful.

Excellent serviceTerrific personnel I have purchased many cars from Greenway

Great service group. I would have Kevin Graves service my MB irregardless of where I purchased it.

Our representative, Bridget was very professional and kept us informed of what was going on with the car being serviced. I received a phone calls and text giving me the progress of the car. They also did our inspection for the state. Then Bridget followed up after we got our car see how everything worked out because she would not be there to see the in progress. Bridgett is a great asset to Mercedes Benz of Greenway.

Great service and Mohammed took very good care of us.

Christopher O’Banion is an excellent salesman. He was outstanding and very attentive. I was guaranteed to leave with the SUV of my choice. I am very pleased with my new 2020 GLB 250 Benz SUV. ❤️❤️❤️

My service advisor Jim is amazing, prompt, courteous, knowledgeable and always has a smile on his face. I highly recommend him and the dealership.

Exceptional service. Loaner is always available for as long as your car is in the shop. Shop manager keeps in touch via email or phone call if something new is needed. Routine maintenance can be pricey( nearly $3500 for Service B), but they shaved off a few bucks and gave me a little discount. My Benz is a 2010 SUV so it needed more than Service A, It is considered an older truck/ SUV but we keep it in good condition. Waiting for a great deal giveaway or trade in price toward a new SUV Maybach. I guess I will keep on dreaming. Mercedes Benz is dominating America.

I have the best service advisor, Kevin Graves. I get excellent service always.

Tire service and wheel replacement done while I waited.

Michael Walsh has been overseeing the service on my Mercedes for many years. Mr. Walsh is an expert in his field and always goes the extra mile to provide outstanding service. Mr. Walsh epitomizes an outstanding Mercedes service professional.

Joseph and Remus along with the finance manager and the delivery specialist at Greenway Mercedes were absolutely the best from the beginning to the end and I highly recommend that if you are looking for a car that you contact them. Dr Davis

Was really pleased and Kriss made everything very smooth. The finance guy was very knowledgeable, friendly, helpful.

Fantastic and very efficient service department. Jerry Joe is excellent. It is because of him and Leigh Bennett in the sales department that I keep buying cars from this dealership.

Service repair was done quickly and my concerns were addressed.

Very professional atmosphere. Coco was an outstanding salesperson to work with. We really enjoyed the experience and will definitely return when that time comes again.

Kevin Graves is my service director and he very kindly arranged for my car to be picked up at my home and returned when service was completed. Due to my age, it was not advisable to go to the dealership.... it was a big help!!

Brad Biondob is the Best. He got me my dream car. If your looking for a car visit Brad at Mercedes Benz Greenway.

My CLS 550 needed repair. Stopped by without an appointment and they took me right in and I was on my way with a Loaner within 10-15 minutes of my arrival. Upon completion, they graciously offered to bring my car to my home and take back the Loaner. Awesome Service!

Excellent service by Mario and his team. Thank you.

The sales person, Ryan Ismail was very friendly and knowledgeable , I made a decision to buy the car in 10 minutes! That was the shortest time in my life to buy a car!

Excellent service. The closing process was short and sweet.

I have an outstanding service rep - Jay Kohn and he always makes sure everything is handled properly.

Tim was my service rep. He was professional and very informative. Great job!

Rokan was fabulous. I never thought it would be so hard to find the vehicle! The supply chain is low and Rokan really met the challenge and found a beautiful vehicle for me that met my many requirements! Thank you I am very happy.

Bridgett is an excellent service rep who explains necessary and potential repairs.

Chris P is a great service personal pays attention to every minute details and makes sure that address each and every concern of the customer regarding vehicle. Mo - Manger pays attention to his customers. New buyers as well as with current customers.

Great dependable service and easy to communicate with staff.

The service rep is terrific - keeps you informed and up to date and assures that the promised work schedule is kept. The service is completed without a problem or need for followup and within the predicted costs.

Excellent customer service all around, nice facility, reliable service, knowledgable service manager

I decided to wait a few days to give my review because I wanted to make sure that I won’t have had any issues with the car. First of all I would like to thank the sales man Mr. Al about the transparency and cordiality during the the purchase process. We had some back and forward discussions but totally part of the negotiation process. Also, my recognition for the great job performed by the service team on the car. They did a great job of preparing the car to match the level of excellence that a Mercedes premium dealer demands. Finally, I want to recognize the fair deal that I had during the trade-in process and the overall experience that I had from start to finish. I’m very satisfied with the car that I bought from Mercedes Bens of Houston Greenway and I look forward to do business again with them.

Perfect service experience. Will return to this service department with any future issues.

MB Greenway has always been my go-to MB dealer in Houston. This is my 3rd car from them. The sales team, Santiago, Jay, and Anthony were all consummate professionals through the whole process. From the greeting to the financing process to the service staff - all top notch. Thanks MB Greenway.

I live 5 hrs away from this dealership and did all negotiation over the phone and then I drove over to get my new car, i had a great experience overall, if it hadn’t been that way I won’t have drive all the way over there

I live 5 hrs away from this dealership and did all negotiation over the phone and then I drove over to get my new car, i had a great experience overall, if it hadn?t been that way I won?t have drive all the way over there

The Best Car Buying Experience I have ever had! Great Customer Service! David Griffin and Kevin Cayard and the other 2 gentlemen that helped us worked like a Championship team to take care of us! Most definitely will be back in December to get my S63

Great Service! Brad(sales) and Jim(service) are Great!

Prompt service as I drove into service area. Greeted by attendant. Attendant was very knowledgeable about the car and provided me with specific information on how to operate vehicle. Pickup was the same.

Joseph was super courteous in assisting me with the sale and Mo was extremely professional in closing the deal. Excellent experience!

Good service very professional accurate no delays good communication

Excellent service - no wait time on handing over and getting loaner car.

Great service. Very pleasant atmosphere. Well trained staff.

Great service, made sure I was only getting what I needed and not overpaying for things not needed.

Dependable ,great service . My service advisor always a step ahead of my needs

Best dealership in town!!!

This was the worst experience I’ve ever had at any Mercedes Service Center. I will never take my car back to Mercedes Benz Greenway for service. My advisor was not knowledgeable and had no empathy she would tell me one thing then tell someone else something different. On top of that after spending over 5k my car is no better then when I dropped it off. I spoke with the manager Mr. Lopez who also gave me inaccurate information by telling me I could take it to Houston North to complete the work. I tried to take it there and they wanted me to pay what I just paid Greenway last week. So looks like I will be forced to take it back to Greenway to get work completed. Not only was there customer service bad they had no professionalism at all.

I enjoyed an excellent experience with the service department at Greenway Mercedes. My servicewriter, Jessica, does an excellent job of caring for my ML 350.

Always great service in my book

Very cordial and no time wasted to be attended to.

Great customer service during my most recent visit by Brigitt!!

Love the service and all that it offers. From the customer service to the vehicle servicing and the professional advisors. Great team.

David Griffin - Salesman Makes my experience a delight each time I visit the dealership to purchase a car. He remembers you by sight, not only when you come to purchase a car, but even if you are visiting for service or just a question. He is always friendly and compassionate about your service , wanting to assure you are getting the very best of care.

Outstanding service!! Delivered on time! Good follow up.

Peter always does a great job of taking care of me and making accommodations for my car’s service! I highly recommend him.

Great service, from valets to service reps and technicians.

Went in to fix the glove case door and promise to get it out fast.... They did it...

The experience there was amazing. I was selling my used car and the sales rep Chu Nan Wang was very professional. The experience there was very pleasant. Would definitely go again to buy and sell used cars there.

Excellent customer service. I think Brigitt went above and beyond having my service done. As I visited on July 1, I was greeted by Ms Brigitt. It was all first class service till I drove off with my car. Thanks Brigitt and I will seek you out on my next visit. Great job!

Very professional and courteous staff!

Great customer service. Car loans are available with certain services if needed. The services reps are very knowledgeable. I recommend using them.

2016 GL450 is my second Mercedes-Benz. The very first one was 1997 C220. Completed a multi point inspection, diagnostics and some minor issues of my GL450 at Greenways. The service rep was Jay Kohn and he did great job. 👍👍 Satisfied with service and the loner car provided.👍👍

Excellent service staff was very nice and professional I will diff use the services again the car was clean and detail the staff was very manner and consider to the customers needs no long wait time very fast and professional time according to the employee manual.

Good dealership, good customer service, clean facility

Customer service is great !!

Frankie is the best! Great service, great work, and super clean.

Found the car I wanted on-line and went to Greenway Mercedes on a Saturday and ended up purchasing the car. Everything was first class and very professional.

All great as always . Efficient and quick . Did not try to over sell needed repairs.

Battery replacement was done in warranty without issues - what worried me was the comments on the invoice "Tires may need replacing soon - these were replaced at lst service & only have 6,000miles so don't see how they can need replacing again.

I bought my first ever Mercedes on July 15th. I could not be happier. The staff at Greenway were very professional and my salesman, Zaid, was so very helpful. No pressure to buy, just very patient and answered all questions.

Good customer service experience always. I ❤️ Mercedes Benz I just need a new one.

Brad Biondo did a great job of selling me a newSl 550

Have you ever drove off the car lot and regretted your purchase immediately? Felt like you were robbed blind by your annoying salesman and didn't even realize it until too late? If so, I completely understand! Thank GOD that was NOT my experience at MB Greenway. My experience at MB- Greenway, specifically with Benny and Moe was exceptional. Both gents made sure that I walked away happy and went above and beyond to ensure that I got a great deal and most importantly, within my budget! They didn't have to do what they did - but they did it anyway and it meant the world to me and my family. Thanks, MB-Greenway! I will be back, next time for the S-Class! :-)

Most pleasant service by Jerry Goggins.---considerate, understanding, efficient, practical and cheery.

Managed to get the car ready before deadline. Had a problem with needing to return/leave car behind so they supplied us with another SUV.

Very efficient and great work

The service department is excellent. Easy-in and easy-out. Fantastic loaner cars. My service advisor, Jessica, has been with me since I purchased our 8th Benz in August 2017. She is fantastic and provides the personal touch very seldom experienced at car dealerships in the 21st Century. It is, in fact, the service department - and of course the superb quality of Mercedes-Benz products - that keeps me coming back to Mercedes-Benz Greenway. Once you’ve experienced this type of white glove service, you won’t want to settle for less. 5 Stars.

The Team (Particularly Sales Manager Bradley) went far and way beyond to make the entire end2end experience of buying my vehicle extremely easy. The price you see is the price you get. His honest, all-round client centric mindset (putting the customer interests first) was extremely genuine and communication along each step of the process was superb, infact overcommunicated so I was always aligned as to the status and each step of the process. Same goes to the finance department, getting me a better deal, and making sure I "really" understood the fine print, which many folks just want to rush you out the door to the next sale. Mercedes Benz of Greenway, I not only highly recommend, but unequivocally note that they are a shining leader example, of what the car buying experience should ultimately be and all others should strive to emulate. .

Great service from David can’t say enough about him. Will definitely send him referrals.

First let me say this is my 1st time owning a mercedes.Zaid Smair was amazing sales person..very professional...not aggressive..went over everything with me about my car. The sales manager Jay Gomez dealt with it with all credibility and tried to give us many facilities to complete the deal. Their financial services are very professional 👏.

Joseph Washington is a knowledgeable and honest salesman. He listened to what I wanted and offered options. No playing games running back to the bosses. My estimated final price was very close to our final deal.

The customer service was great. They made sure to stay in touch and let me know what was going on with car every step of the way. Awesome

This is my third purchase there. They have been awesome.

As always, a great experience! Peter knows how to talk to and treat his service customers.

I just took my 450E for its 12 month service. Peter S. provided very professional and super-friendly service and the work was done by time promised. even the shuttle ride back home and then back to dealer was very efficient and professional. highly recommended.

i love jessica. she went beyond the call of duty

Service. Excellent and expedient.

Customer oriented; flexibility in scheduling appointment; loaner car; high quality service.

Great service from mike walsh who is my service advisor at Mercedes Benz Houston greenway plaza

Peter Schermerhorn in service was Outstanding. We were on a family vacation and ran over a sharp object. Even though the vacation was interrupted unexpectedly we were treated so amazing at Greenway Mercedes. I just purchased my GLE 350 last Friday from McKinney MB and it was a shock to have something happen that quick. Thank you Peter for Five Star service!! 🌟🌟🌟🌟🌟

Been going to Frank for 4-5 years now. Honest. Punctual. Reasonable. No need to sell any extra bells and whistles. Their goal is what?s best for your cars life.

Wonderful dealership with a great service advisor (Jim Seamons)

Service department is great-excellent communications via texting

Loved my experience at MBH Greenway!! The experience began online. I reached out to inquire about a vehicle and quickly received 3 responses! Within the hour I was at the dealership to make the purchase. I went for a pre-owned Lexus rx350. Santiago, Jamal, and Mike F. are the dream team to work with! I was in and out in a couple of hours!

The total experience was something to behold. Very accommodating, polite, and professional!

I've been coming here for 20 years now, through four different cars. The service has been consistently first-rate. Very reasonable in terms of telling you the issues, but letting you know what can wait, and what is truly critical. Very responsive, quick, and friendly. Highly recommend customer service rep Mike Walsh!

Great Customer Service and Manny did an Excellent Job!

Outstanding dealership. Always provides superior service.

Good Service Friendly and communicate well. car was delivered on time

Excellent Service at this location. Service people are great.

For the past 20 years, Mercedes-Benz of Houston Greenway has been my go to dealership. The highlight is their Service Department, and Jerry Goggins is my exceptionally knowledgeable Service Advisor. From the valets to the cashiers, and of course the loaner program, it's an outstanding experience!

At 88, I was hesitant to come into the dealership to sign the paperwork for a new vehicle. Joseph Washington was excellent! He made the entire process fast, easy and even hand delivered the paperwork to me at home an hour away from the dealership. My granddaughter was part of the process and said this was the best experience she?s ever had at a car dealership. I can?t say enough good things!

Fantastic experience. Quick, efficient, and stress free. Rhett, Surender, and Ali were a pleasure to work with. Thanks again!

Sam was great to us. This is our second car bought from him. He really knows what he’s doing, has a lot of patience and experience!!! One of the best sales person I’ve come across to. Im very happy with his service, he’s very knowledgeable and helpful. I can recommend him 100% to all my friends!

Great place to visit, parts department is always friendly, service advisors are friendly, everyone is attentive.

Thank you for helping me get the car of my dreams, Surender! Surender was knowledgable, encouraging, and so helpful. He knows what he?s talking about when it comes to vehicles.

Jerry Jow is a great service representative and always takes care of our cars!

Service was completed quicker than anticipated and facility was very clean

The dealer is top notch and Mike has always treated us right. The body shop is great when a claim is being processed. The details and the calls after are good, but the service is not all it should be, I had to go back several times at my cost and time to get things done that where missed.

I bought my C230 in 2000 and have always brought it back to MB of Houston Greenway for service. The service department and all of their employees are always courteous and the process for dropping off and pickup of the car is smooth. The work done has always been done correctly and I have never had to return the car a second time. I would recommend the service department to anyone who asked.

I have been going to this dealership since 2003 and I have always felt that the service advisor was working on my behalf. Thanks Jessica.

Hubby and I were in the market for a new car, and arrived without an appointment. We browsed and looked at some cars in the parking lot before venturing inside. David Griffin greeted us, and was exceptional in his knowledge of the vehicles we were interested in. He was excited for us to test drive our top pick, and demonstrated the many luxurious features. We ended up purchasing our dream car. Thanks for the excellent service and gift bag from David Griffin, and the great folks at Mercedes-Benz Houston Greenway!

Vehicle Selection, Sales Associates and a Knowledgeable Service Department.

Jerry Jow was exceptionally helpful and the staff were all friendly and courteous. Also appreciated the extra precautions with masks and gloves and sanitizers to minimize Covid-19 risks.

Good experience, on time, problem solved ..that should do it

As always superb service on my 80,000 mile service. Chris did an excellent job.

The staff was friendly and professional. My repairs were done in a timely manner.

Then went out of their way to put me in the car I wanted.

I am a 15 year customer, and my latest leasing experience was the best to date. Working with Jay Gomez and his team made leasing a car under the current Pandemic circumstances a piece of cake. Application was done online and final signatures made at my job (as well as car delivery). This dealership lives up to the First Class reputation Mercedes promises. I highly recommend this dealership for not only sales but their excellent service department.

This group always goes above and beyond when it comes to servicing their customers and providing everything one would expect when thinking of first class service.

Happy with my service. Service was kind and knowledgeable.

Manny Rodriguez went above and beyond in making my wife's first mercedes purchase very special. He had a bow on the car for our anniversary gift and was a complete professional throughout the whole process. I would like to rate the experience a very high (5)+ star experience. Thank you for an amazing deal and experience. Jeff