I’m really impressed by the level of professionalism, customer service and the friendly attitude of Mohammed “Moe”. He made the car purchase very comfortable, easy and on top of that: honest, which is very rare nowadays. He gave us the deal that we wanted without playing the usual dealership’s lame games and without wasting our time. I highly recommend this dealership, and that great salesman!

It was a nice service. But 'Tire valve stem cap' was missing. Technician did not tighten cap enough.

If anyone has a smart or bought one from carmax they don't service it here because a dude told me that at this location that they don't service it either they told me to go to 15625 southwest fwy in sugar land texas 77478

Mercedes Greeway service is the best.

I was extremely satisfied with the buying experience at this dealership. From the first point of contact, this was an honest, efficient, and professional experience. Extra care was extended to the vehicle, beyond that I expected, and every detail was taken care of, right down to the tags. Very well done by their team!

I had a great purchase experience with this dealership! I was particularly impressed by communications with the salesman, who went out of his way to get me the straight facts about the used vehicle in response to my questions. Also with the follow-through after the sale as their teams made sure it met their high quality standards, including interior and exterior appearance. Their quality extended all the way through the process and it felt like a new car sale rather than a used car purchase. Very well done!

I have purchased a vehicle at Mercedes Benz Greenway in the past and had the absolute worst Experience. I personally would not recommend them to any of my friends and/or family. I posted in the past and someone from their dealership called me and demanded for me to remove my post. I did not as it’s factual.

I have purchased a vehicle at Mercedes Benz Greenway in the past and had the absolute worst Experience. I personally would not recommend them to any of my friends and/or family. I posted in the past and someone from their dealership called me and demanded for me to remove my post. I did not as it’s factual.

Good experience.

It?s so easy to have my car serviced here. Appointments and loaners are always available. Everyone is extremely courteous. The place is immaculate.

I had a pleasant interaction with my service person, as well as, the attendants in the drive thru. They were all helpful in tending to me and my need.

My kryptonite

Terrible customer service

Greenway service department swarms when you arrive. Got the minimum tuneup/oil change/inspection verified by service writer and grabbed the loaner, an equivalent C300, clean and ready to go. Work was finished on time, paid up and back out the door in one day’s turnaround. Brigit takes care of her repeat clients, she’s been there over 7 years and knows customer service.

It took about a month for me to decide which car I want to choose. I ended up working with Maziar, such a fantastic guy in the sales team. He found what I was exactly looking for and I'll give him 5 stars. All the issues started in the financial section. After I got the car, a guy from financial section called me to bring more documents. I brought my job offer, verification of the place of residence, "3 references" and my bank account statements, but I forgot to bring my social security card. The guy told me as I haven't brought my SS card I need to talk with the financial manager a guy called "PJ" . The worst person I have ever seen in my life. From the beginning he looked at me in such a way that he has caught a criminal. He told me that my case is suspicious to fraud and I must leave the car at the dealership. He even forced me to go back home and bring the extra key. I did that and I brought back my social security card and left it there so the Mr PJ can run his criminal investigation. I figured out later he is a relative of the general manager and so he is confident that no one can change him. The next day they called me and told me that there has been a MISTAKE and please come and take the car. If it was not because of the good experience that I had with the sales team I would have NEVER EVER returned to Mercedes and would have definitely sued that guy and the dealership.

Very good service. People nice and friendly

The whole experience was well managed and organized. From the first greeting, to scheduling, loaner car, payment and service. Caring staff that delivers on their promise.

I highly recommend buying a car from here. Especially from Heidi. Great service and not pushy, put me into the perfect car for me!

Salesman Mohamed Naghia did an excellent job in taking the time and patience to help me buy the correct SUV for my wife. He was new to the dealership, but relentlessly pursued answers to all questions I had concerning the vehicle options and purchase process.

Very slow service. They gave me a fair deal on a trade in and were pretty pleasant to work with. Just took a crazy long time to finish the sale and then a very long time during a follow up visit to get some work performed (estimated 20-minutes but took 4hrs).

Kevin and Ryan were the best!! They were very helpful and answered any questions that I had or didn’t even think of to ask. I’m now driving my favorite car yet! :)

Very friendly staff. I've been here a few times and wasn't ready in the past to purchase. The Sales Professional named Sunny Aldina was/ is the best one there. He didn't hesitate to help me and answer ALL of my questions. Very professional yet personable. I'm also in sales and always look for how other sales professionals approach their customers. There isn't an angle at this location. Only buy here, be sure to ask for Sunny.

Mercedes Greenway does EXCELLENT Repairs when I need it. Professional ENVIRONMENT.

We recently purchased another Mercedes and while we are not new to the company this was our first experience with the Greenway location. The drawn out purchasing process is generally never an enjoyable one but my experience this time was very fast, smooth, and overall pleasant. I had a chance to work with Ryan Ismail and Kevin Cayard. Both of them were very professional, and helpful. I never felt pressure from either of them. I knew what I wanted and they made it happen.

Jim Seamans got me in and out super fast for my state inspection, and I appreciated the complementary car wash and great customer service while I waited! Will definitely be back!

If you are in the market for a new Mercedes Benz, go see Sunny! He is incredible. I had such an enjoyable experience... I LOVE my new ride!!! He is your guy! If I could give 10 stars, I would.

5 stars for the car, but customer service could be much better. I can not say that I enjoyed the process of purchasing my Mercedes in this dealership. I was under tremendous pressure during the process, my Toyota for the trade-in was grossly underestimated (even compared with Carmax offer). I was receiving mixed messages from the salesman, manager, finance department (about the service prices in the dealership, jumping from $300 to $500 and more). The extended warranty offer was really unclear- I have been pushed towards purchasing it right that minute even though the car is still on certified warranty. I was really tired and stressed during the deal closure, which does not represent enjoyable client experience.

My experience with the sales team at Mercedes Benz Greenway was fabulous. Ryan provided the perfect amount of information on the vehicle while allowing me time to fully contemplate such a significant purchase. I would recommend Mercedes Benz of Houston Greenway to anyone in the Houston area looking to make a purchase.

If you are in the market for a new Mercedes, GO SEE SUNNY ALIDINA!!! He is incredible. He made what usually is a stressful process, a smooth and enjoyable process. I highly recommend him!!!

Leigh Bennett is a good example of great customer service . I have always used him as he’s honest and listens -

At Mercedes-Benz of Houston Greenway I've always had a pleasant experience. I've always felt like everyone there is on point. The fact that they're able to get you in and out relatively quickly it's amazing. Great job!!!!!

Excellent staff and cleaning inventory. Well recommended

Easy buy with excellent job by our Salesman - Mike M. Would gladly work with him again.

Even though we didn't purchase a vehicle from here, the sales staff was exceptional specifically our sales guy David.

I loved everything about my experience at Mercedes-Benz of Houston Greenway! I was greeted within two minutes of arriving for my appointment by Tim. He was courteous and friendly, and put me at ease immediately. He knew what I needed and did not have to ask me to go into details about why I was there. Then, when I went to the Loaner Car desk, I was greeted again by a friendly, knowledgeable assistant. I got through the entire drop off my car/pick up loaner car process in under 15 minutes. The return experience was just as efficient. I highly recommend them to anyone who wants to be treated with courtesy, efficiency, professionalism and respect.

Nice customer care and prices

I received an excellent attention by Sunny, he was very respectful and attentive. He listen very carefully to our needs and did not lose time in looking for the best MB for us. The process was very fast, so if you want a MB ask to Sunny for assistance, he is excellent!!!

5 stars for the sales dept, Good salesman, Jack Biondo went above and beyond expectation. However the guy in charge of the finance dept shouldn't be working for MB. Worse customer service ever even if the buyer has a tier 1 credit. We went to a different dealer instead a purchased a 2019 with 0 down.

Mercedes-Benz of Houston Greenway provided excellent customer service when purchasing my vehicle. Kudos to my awesome salesman David Griffin!! He made sure I was well satisfied and gave me the upmost service in my experience as a new customer. David's knowledge and concern for my experience exceeded my expectations. Thank You for making me a proud customer.

DO NOT GO HERE. MISSING PARTS. MISSING SERVICE THAT I HAD PURCHASED WHEN I WAS PURCHASING THE VEHICLE. I purchased my new vehicle last year from here then moved to a different city. When I went in for my first service (Service A) in my local mercedes dealership, all of the maintenance packages that I had purchased when the I bought the vehicle was not put on my file. I had to call them 4 times just to get a hold of someone and the service manager at my local one had to call just to get the certificate of purchase. Then, when he went in to add it himself, apparently my account was deactivated and he couldn't even put it on my file. I had to schedule this service 2 weeks ahead to get a loaner car, and i couldn't even get it done on the day even after a 3 hour hassle with greenway. the week after, finally they put my service on file to get it done. I asked them if my other services were put on file too but my local mercedes couldn't find it and never got a phone call back from Greenway. Then, I went in to a tire store that i had been going for years to get my tire rotated while i was back in town, and they could not find the keys to my wheel lock to unlock my tires. I did not remove anything from the glove box (I don't use the glove box) nor knew where the spare tires were even at so I called mercedes to ask where they would be. "a little black box" where spare tires should be isn't there or anywhere in the vehicle. When the agent at the tire shop was trying to find the keys with me, he also noticed that there were some spaces empty where the tools were supposed to be when I needed to blow up run flat tires. I called here and asked for joseph washington, whom i purchased from, he was not in the office, so I asked to speak to the manager, whom also apparently isn't in the office either. I am still waiting for them to call back. VERY DISAPPOINTED WITH MERCEDES BENZ. literally the worst luxury car brand I have every had.

This dealership is a real hit or miss--Long story short, we had made up our mind with getting a Mercedes, and although there are about 3 dealerships within 15 miles of us, this one in particular was the easiest to get to. The first time there was horrible..I was very rudely greeted at the front desk by a young Asian gentleman and given *the worse* salesman I have ever dealt with. The salesman (who I will not name) was just pushing the sale onto me. I mean, c'mon I already said I am going to get the car, but let me see it and test drive it. Then he rated me an absurd lease price which turned me completely off from this location. On top of that he brought his manager out, and the manager was like 'Take it or leave it.' So I left. Fast forward almost 2 weeks later...my husband and I really still wanted the GLC300. So I gave them a call first before wasting another evening there. I was so LUCKY to have gotten a hold of Mark Keilty. THANK GOD. A salesman that, speaks to you WITH RESPECT. Mark got me the car that I wanted, within my budget, and walked me through the entire process so unbelievably easy--ALL OVER THE PHONE! I took the morning off my job, drove over, and got the car..the very next day!! I was greeted by a lovely young lady at the front desk, and taken into Marks office. Its nice getting a new car, but its even nicer when the process is completely stress free. So in conclusion I guess this particular location is as good as the salesman you are assigned to. If you are new, to this one--ask for MARK!

DO NOT GO HERE. MISSING PARTS. MISSING SERVICE THAT I HAD PURCHASED WHEN I WAS PURCHASING THE VEHICLE. I purchased my new vehicle last year from here then moved to a different city. When I went in for my first service (Service A) in my local mercedes dealership, all of the maintenance packages that I had purchased when the I bought the vehicle was not put on my file. I had to call them 4 times just to get a hold of someone and the service manager at my local one had to call back and forth just to get the certificate of purchase faxed in. Then, when he went in to add it himself, apparently my account was deactivated and he couldn't even put it on my file. I had to schedule this service 2 weeks ahead to get a loaner car, and i couldn't even get it done on the day even after a 3 hour hassle with greenway. the week after, finally they put my service on file to get it done. I asked them if my other services were put on file too but my local mercedes couldn't find it and never got a phone call back from Greenway. Then, I went in to a tire store that i had been going for years to get my tire rotated while i was back in town, and they could not find the keys to my wheel lock to unlock my tires. I did not remove anything from the glove box (I don't use the glove box) nor knew where the spare tires were even at so I called mercedes to ask where they would be. "a little black box" where spare tires should be isn't there or anywhere in the vehicle. When the agent at the tire shop was trying to find the keys with me, he also noticed that there were some spaces empty where the tools were supposed to be when I needed to blow up run flat tires. I called here and asked for joseph washington, whom i purchased from, he was not in the office, so I asked to speak to the manager, whom also apparently isn't in the office either. I am still waiting for them to call back. VERY DISAPPOINTED WITH MERCEDES BENZ. literally the worst luxury car brand I have ever had.

I went there for an oil change and was told it would take an hour. I opted for a car wash which was an additional 30 min. I was there for 3 1/2 hours and when i was told my car was ready they gave me the keys and just hand motioned for me to find my own car in a sea of all the cars. I couldn’t locate it...come to find out that they had no idea where my car was. Now I had just come off a 10 hour shift overnight AND this is my second time going here since I bought my car two years ago. They only reason why I came back is because when I complained about my first experience and how I felt about it, the guy named Chris at the desk made me feel better after the fact so I thought maybe this was just a bad first impression. I felt that since I wasn’t a 55 year old (different race) male that had a new Mercedes or owned one from them that I was treated different because my car is a little older and I didn’t purchase it from them. I am truly not happy with my two experiences with this location. Especially after spending 200 on an oil change. I get better service when I take my other cars for a 20 dollar oil change.

Navid at MB Greenway is amazing and has always provided me with outstanding service. I have purchased several vehicles at this location and will continue to be a repeat customer due to their efforts to make the car buying experience enjoyable. Thank you MB Greenway!

[Edit 4: April 20, 2019, my final edit. So eventually I got car back. But the people who put Engine in forgot to put 3 bolts on latch assembly. 3 days later hood came flying off and totaled fenders/windshield/hood. My insurance covered some of the damage. Was a nightmare. Dealership permanently ignores me. =( [Edit 3: April 6, 2018, car still in shop, lol initial 3 month warranty to drive car around is literally about to run out, with me having never driven the car lol. Everytime I call that number and ask to speak to manager, they just transfer me to answering machine, where I leave a call back number and what happened. No one ever calls back. Will update when I finally get to drive car again, or if they contact me. [Edit 2: So I have contacted Greenway again, as repair shop was finally able to convince warranty company it was bad engine. I have contacted them to see if they will pay for the cost I had to pay to prove the engine was faulty, as they sold me a bad car, even though they claimed it was in great condition with all their checks. I will update my review with if they are nice about it and cover cost I should not have had to pay due to incompetence of them not even checking car a little bit, or if I have to go to court over it. Repair place says I should have my car back finally by next week. The warranty was only willing to put a used engine in with similar mileage (no remanufactured or rebuilt). I bought car Feb 1, btw it is March 29, barely drove it 10 days in total between going back over and over again to repair shop. Will let you know if they call me back, I will keep calling till they answer.] [Edit: So I contacted them like they asked below, they just sent me to answering machine where I left a return phone number. They never called back. Have owned car for 7 weeks, it is still in mechanic shop. Drove the car less than 2 weeks in total last month (Feb it is March 22 now). The other 5 weeks it has been being repaired, just so I can drive it.... I would not believe their checks system, they obviously do not check for much.] Bought a very beautiful used convertible that I initially loved for $11,000. Took in back 3 days later and paid $1,100 in repairs to have Engine remounted as car had very bad shaking issues when you turned it on. I assumed that would be my only major issue. But it ended up having more problems such as 12 volts not working and frying fuses instantly, even though I was told they work. Weird suspension and breaking issue I have not even touched yet. Front driver side lock button not working. Very damaged speaker driver side that makes audio unplayable from bad noise. Reverse right LED light is also broken and bad (and apparently a small fortune to replace). Even all these issues I could deal with. This next one is the real horrible one. It sucks down a Quart of oil every 150 miles. I had to pay $750 to the repair place the Warranty company recommended I take my car to. Which then made it suck down oil even faster. They believe it is a bad engine. But the Warranty company is making them jump through endless hoops and tons of work. I have no idea how much it will cost me but car has been in shop over 2 weeks now, after it just got out of shop for a week, and before that for a week. So I only have had car about 6 weeks, but have only been able to drive it less than 2 weeks, while it has constantly been in repair shops. The total cost after everything was said and done was a kelly blue book value of a car in great shape. So I feel quite ripped off when it feels like I bought a totaled car from a Auction. I was told car ran in great shape. Had no problems out of ordinary. I definitely feel like it did not actually go through a checks system. It even leaked water inside when it rained. Though they did fix that for free ^_^. Honestly if this had been from a person I would of been at their door demanding a refund for them scamming me and would of paid $6,000 less. PS. For record car report showed it had literally no problems or past issues.

The agreement was easily made with Mr. John Wang at Mercedes Sewell WH!

Credit check was quick. Staff were professional. I am very pleased with my car as i learn to get use to the new dashfoard which is different from my prior e350.

Very friendly staff

Just bought our third Mercedes, but our first from this dealership and I must say it left every other dealer's experience in the dust. From the test drive and negotiations with Leigh Bennett to the exceptional experience in finance with Donald Cypiran, I can't say enough about their service and professionalism. As long as these two gentleman are with Greenway, we are customers for life.

I had an amazing experience with this dealership. Hedi was simply amazing and was able to get me the car I wanted.

Don Morales was VERY helpful !

Always amazing experience, and Mo is a great asset to our experience!

I love Mercedes Benz of Houston GREENWAY. I had the pleasure of doing business with them 15 years ago when I bought my first Mercedes Benz (BRAND NEW) . They were very pleasant and first class. I never had a problem with the Service Department nor any other department. So I went back to have a key fob replaced. The process was seamless. My key worked on first try. I just love this place and am still doing business with them. Thank you GREENWAY MERCEDES BENZ OF HOUSTON. First rate all the way. I refuse to buy from any other MB location. *****

Very helpful and accomidating. Not just trying to sell you the highest car for a high commission. Listened to what we wanted and went from there.

Best customer service around! You pull up, someone is at your door ready to help! Chris offers me a loaner car when I have my services and that’s an enormous help, too!

Stacey Abney was amazing! I really appreciate the Mercedes-Benz of Houston Greenway team professionalism.

Salesman was very helpful being detailed about the E300

Service was efficient and friendly. Additionally, my service contact worked quickly to ensure my warranty claim was processed.

Plates fell within 12 hours of install at service center and registration stickerwas placed in the line of sight. Was told I was responsible for the poor installation on my plates, terrible service

Thank you, Joseph Garcia, for a FANTASTIC car buying experience! Joseph made the process so easy! He was very attentive through the entire process.... he always responded promptly to my questions (and I had a lot of questions....lol). He was very knowledgeable about the vehicle that I purchased, he never tried to pressure me into making a decision but he was very persistent in following up. Joseph was very personable, respectful and such a hard worker. MERCEDES-BENZ of HOUSTON GREENWAY....I hope you realize what an ASSET that you have in Joseph Garcia!

Brad was amazing!!!

I had the pleasure of meeting Mr. David Griffin when I bought my first car in June 8,2013. He help me understand all that I needed to know about purchasing and financing my car. I referred by BF recently and she was very please. I recently purchase another Mercedes 2019. I trust his judgment and character when communicating the process. Honestly he is so good that my daughter just purchase her first Mercedes a couple weeks ago. I will recommend any friend's and family, because he is trustworthy.

Five stars service is what I experienced in making my first Mercedes purchase. I went online to get pre-approved and I received a follow-up call from Mr. Joseph Garcia. He was wonderful and very informative. I was hesitant to deal with a salesman’s because of how they make you feel however, Mr. Joseph Garcia & Ryan changed that experience for me. Never felt pressured or tried to up sell me and helped make the process very smooth. He was also very patient in helping us find the car that we really wanted. We had a great experience from start to finish from the salesman to the car being financed. Loved and look forward to my next purchase.

They were great and fast! Javier number 1 and Ray was number 1 also

Good experience buying an MB in Houston Greenway.

Customer service was awesome! Like the product. Moe made me feel welcome from first day that I met him. He listened to my needs and concerns and took care of me,

Great service at this dealership. I got a great price on my trade! Sunny Alidina was easy to deal with. Excellent service

Jim Seamons is an excellent service rep.

Horrible experience! Walked in for a appointment 15 minutes early the services writers just looks at me 😵 no one spoke even when I said good morning! Then I was told we open at 7AM , I asked what time do you have? the guy sad 6:45 and told to come back when the car at the entry port was moved. Yeah! right! I'm not sure how some of these people were raised but respect for everyone is what I was taught. At this level of service, yes service! Of which I total understand it well! being a service writer for years myself. However, this was my second attempt to do business here. I'm done!!! with their rude asses. As an owner of several high end Mercedes including AMG, Brabus and Maybach. I have a really a reasonable expectation. I don't ask for discounts even when I know they are charge for more time than it really takes for some services. Interestingly enough a great deal of the work I can do myself and most of the time I do. But this was a service to be done at a dealer, due to SRS recall! so I had decided to get all the work I want done, oil change, brakes replaced front and rear and a transmission service. Interestingly enough, Audi West! treats us like customers! Maybe they should train these guys! Thank God there are other Mercedes dealers and service centers in the city!

Did not fix the car. Repair personnel did not seem competent.

Service was impeccable! My service agent Jerry Goggins was helpful, thorough, and knowledgeable. MB Greenway has always delivered! I love the new check-in system using the tablet, too. It was smooth and very efficient. The only thing that kept me from giving a 5-star rating was that although I was told that it was washed, my car was not clean. There was a lot of dirt on the hood and back of the car (not just loose dust from sitting outside). Unfortunately, it was the end of the day and I couldn't wait around to have it done again. On previous visits, my car was cleaned and shining like a new car, so that's the Mercedes Benz standard I've come to expect.

Good in general. Normal service advisor was off on a day but good handover to alternate.

Love my car and the customer service experience at Mercedes greenway plaza Houston was phenomenal...thank you for such great customer service

Good selection and easy going sales team. Pleasant experience

Great service and very professional!

Great customer service! at Greenway!

Wonderful service!

This was a very pleasant experience for me! I surfed, I saw, I purchased! The process was that simple. Joseph Garcia was a joy to work with; he was very accommodating and went out of his way to make things as smooth as possible for me. He was very respectful of my time and very professional. I absolutely love my new car. It was ready at the time promised. It was detailed to perfection and full of gas! Thanks Mercedes Greenway/AutoNation!!!

Fast and friendly service 😀

I just purchased my new E53 coupe. Harshad Patel did a great job as a sales specialist. The whole experience was great as he guided me through the steps with a keen eye on my needs. Thumbs up!

Mercedes at Greenway has been the best location by far. My mom purchased her first Mercedes in June of 2013 with David Griffin has since went back this year to purchase another one! And now I’m a owner of my very own Mercedes which I feel in love with the very first time I seen it. David Griffin has sold us all of our vehicles he is very knowledgeable about his work and takes pride in keeping a smile on his customers face. If I had to recommend anyone at this dealer I would DEFINITELY recommend him!!!

This is the first time I've written a review for anything but I can't think of a better and more deserving time. I was looking to lease a new Mercedes and visited a dealership in Austin (where I live). After having a disappointing experience there, I called the Houston Greenway dealership where I was connected with Mo. He was the most amazing, kindest and helpful sales associate. He made sure I had all the information I needed before I decided to make the drive to Houston to meet with him in person and potentially get the car. He made sure to sent me pictures of the vehicle we were talking about. When I got to the dealership, he had everything I needed ready for me and made sure I was well taken care of. He was genuine and not pushy at all and unlike most car salesmen, he had my best interest in mind. Not only did I end up getting the car I wanted, he and the lead delivery specialist, Josh, stayed an hour and half past closing time to make sure I got everything I need, walk me through the car and all the features AND help me take care of my old car. Jamal called me back from the lot as I was leaving to make sure I got everything I needed and helped me add on a service package. All of this was at 9:30 on a Friday night. My experience at this dealership made getting my new car so much sweeter! If you're looking to lease or purchase a Mercedes, no matter how far, I highly recommend making the drive to this dealership! Thank you Mo, Josh, John and Jamal for all your help! You guys are all wonderful :)

My sales representative Heidi was great! I made a trip to Houston to find a vehicle, and This dealership was the first location I visited. I had appts at the Houston North location as well. But Heidi showed me the perfect car, and I loved it. I purchased the vehicle and am very happy with it so far. My finance rep was great as well! He got me an interest rate that was much lower than I expected. I was there for 4 hours but those guys kept us entertained and laughing and made the process enjoyable. Overall, I was very pleased with my experience at this dealership.

Don Morales helped me to purchase a used vehicle from their lot. He took the time to send me pictures and videos of the vehicle since I am an out-of-state buyer and throughly addressed all of my questions and concerns. He was extremely responsive and patient throughout the entire process and I feel he made sure to address all of my needs in a timely manner. Buying a car sight unseen can be very stressful but Don was nothing short of very professional and helpful. I would highly recommend working with Don for the absolute best car buying experience.

This dealership rocks! Went in to ask questions about the new car models to replace my 5-year old Mercedes and walked out having purchased my dream car. They gave me a more than fair price for my trade in and loaner car until my car arrived two days later. Helpful, friendly, knowledgeable and more than willing to be of assistance. Highly recommended.

This is the first time I've written a review for anything but I can't think of a better and more deserving time. I was looking to lease a new Mercedes and visited a dealership in Austin (where I live). After having a disappointing experience there, I called the Houston Greenway dealership where I was connected with Mo. He was the most amazing, kindest and helpful sales associate. He made sure I had all the information I needed before I decided to make the drive to Houston to meet with him in person and potentially get the car. He made sure to sent me pictures of the vehicle we were talking about. When I got to the dealership, he had everything I needed ready for me and made sure I was well taken care of. He was genuine and not pushy at all and unlike most car salesmen, he had my best interest in mind. Not only did I end up getting the car I wanted, he and the lead delivery specialist, Josh, stayed an hour and half past closing time to make sure I got everything I need, walk me through the car and all the features AND help me take care of my old car. Jamal called me back from the lot as I was leaving to make sure I got everything I needed and helped me add on a service package. All of this was at 9:30 on a Friday night. My experience at this dealership made getting my new car so much sweeter! If you're looking to lease or purchase a Mercedes, no matter how far, I highly recommend making the drive to this dealership! Thank you Mo, Josh, John and Jamal for all your help! You guys are all wonderful :)

Don Morales helped me to purchase a used vehicle from their lot. He took the time to send me pictures and videos of the vehicle since I am an out-of-state buyer and throughly addressed all of my questions and concerns. He was extremely responsive and patient throughout the entire process and I feel he made sure to address all of my needs in a timely manner. Buying a car sight unseen can be very stressful but Don was nothing short of very professional and helpful. I would highly recommend working with Don for the absolute best car buying experience.

Christopher Sosa was so helpful... We might get another mercedes cause of him even though he was in parts. Made us feel really comfortable so much we started look at cars.

I had a great experience there: agents are professionals and good customer service. I love my MB.

Easiest leasing process ever! Great staff, friendly, fun and professional! Never gave up Trying to find me the best vehicle available to lease! Go see Brad & Kevin!!!

Jim is an exceptional service advisor. Great communication and customer service.

Mike Walsh was very courteous and addressed my car issues. It is always pleasure to have my car serviced there.

Easiest leasing process ever! Great staff, friendly, fun and professional! Never gave up Trying to find me the best vehicle available to lease! Go see Brad & Kevin!!!

My experience with greenway Mercedes today (March 30, 2019) was awful! We were greeted nicely but the client advisor that they sent us to, ( Ahmad El Jamal) was terrible rude made us feel unwelcomed. Rushed the whole process on buying my first Mercedes and made it clear that he was just trying to reach his monthly quotas. With his words (you guys are not buying today I need to close a deal) and walked away made me feel uncomfortable. We walked out after knowing he did not want our business and left to a different dealership.

Wonderful experience! Sunny was awesome!

Excellent service! I can’t say enough good things about Shady. He’s a cut above and will have all of our MB business and I will have no hesitation in referring him to friends and family.

If you’re in the need for a new or used vehicle, come see Mr. Sunny! Excellent car buying experience! Love my new Max!!

They didn't remove seat and mattress barriers after repair. I have to remove them by myself.🤔 They cleaned and had done maintenance for my car. Great service this time!

Dealerships can sell cars but not all offer "Customer Service" as Mercedes-Benz of Houston Greenway, I should know after driving Mercedes Benz 30+yrs. It takes a strong Service Department Team that keeps the customer coming back. SL

Well this is our 3rd Mercedes at this certain Mercedes Benz Place in Houston, Texas .. All due to Mr. Surender He has sold us all 3 Mercedes. Mr. Serender makes you feel like Family not just a person. He is very knowledgeable very Polite, Courtesy He goes all out the way for his Prospects. We always leave with a sense of peace knowing that we will always be taking care of no matter the visit.... KUDOS to Mr. Surender!!!!

I worked with Shady over 4 months and he was always helpful and never pushy. The experience was great! RW

Nice

Excellent client service.

I had a great service experience. Jim Seamens is awesome and took great care of me.

Great service. Prompt and polite. Dropped off with no appointment and got it back same day.

The atmosphere was super inviting. I would like to thank Jamal and Especially Stacey Abney for providing every detail with my purchase. They were more than associates. Making me feel at home while buying a car and their patience was their top priority. Thanks ! I will definitely be back again and send others your way. Best purchase ever.

Quick, hassle-free and professional. I knew exactly what car I wanted to lease, and they got it for me. I knew exactly how much I wanted to pay, and my salesman Mike made it happen. I went into the final financing stage knowing exactly what coverage and warranties I was interested in, and Joseph assured me that he wasn't there to pressure me. And he didn't! Not to mention the fact that the guy has a great sense of humor. All in all, this is the best (and easiest) buying experience I've had, and I'm 100% in love with my new car! So much car for the money!

Leigh Bennett, as always, is awesome. Great buying experience!

The Best Customer Service Ever

Sunny was fantastic to work with for the purchase of my new vehicle. Great pricing on both my trade in as well as the new vehicle.

Great experience purchasing our car!

My car was serviced by Jim Seamans. What a great experience I got! He was honest, kept his word, walked extra miles for me and all in all provided terrific service. I’m super satisfied and cannot recommend him more. All other guys at valet and loaner car service were extremely courteous and willing to please as well. Couldn’t been better. By the way the show room is full of exotics such as AMG GT, AMG G63 and other cool cars to watch and sit in while u wait for your car. They even have newest GLE already. Thx for flawless service!

Excellent dealership, with a great staff.

Best Benz dealership in Houston area. By far.

My car was serviced by Jim Seamans. What a great experience I got! He was honest, kept his word, walked extra miles for me and all in all provided terrific service. I am super satisfied and cannot recommend him more. All other guys at valet and loaner car service were extremely courteous and willing to please as well. Couldn’t been better. By the way the show room is full of exotics such as AMG GT, AMG G63 and other cool cars to watch and sit in while u wait for your car. They even have newest GLE already. Thx for flawless service!

Love the Mercedes here

Mercedes Benz of Houston Greenway & Advisor Kelvin Graves. Has been excellent with me and my S-Class. It will be extremely hard to go somewhere else.

Great in and out experience.

I was having a difficult time with my local dealer getting numbers and trying to confirm a deal. I was fortunate enough to find Navid at the Houston Greenway location that found the car I wanted and had me numbers for deal in a matter of 10 minutes. Although the new car ended up having a recall and could not close on the deal until that was fixed, Navid was amazing at keeping me informed and working to get me into the new car as soon as possible. I actually hate dealing with car dealerships, but Navid and the Mercedes Greenspoint location in Houston was an exception to the rule. It was worth the 2 hour drive to visit them instead of my local dealer. Thank you Navid for all you do!

They provide the best customer experience ever. From Sales - Surender Kamnan, Finance - Jamal Zadran, and Maintenance Jose Cambronero. All very professional. Highly recommend them.

Seriously, services was excellent

I always receive GREAT service when visiting MB Greenway. My Service Advisor Jim is wonderful. The service is fast and my car is always ready when promised. Getting a loaner car is also a seamless and quick process.

I saw a car online, made a request to test drive. Joseph called and we set up a time. I drove 45 minutes to find out the car wasn’t there. Not only that, Joseph was busy and we never made contact. They tried to “spin it to make it look good” (not my words) and had me test drive a more expensive, more mileage, less upgrades, wrong color car. Feels like a bait and switch technique. Confirm an appointment for car A and find out car A is still “on the truck somewhere” but here’s car B. I’ll pass.

I'm in my 80's and sometimes need extra help. Jessica cheerfully guided me through my inspection process and reminded me of things that might need to be done. I felt supported and assured I would be taken care of, and I was. When I was leaving in.. my shiny clean car, a young man handed me my keys and helped me into my car. I splashed some coffee and mopped it up the best I could with Kleenex and prepared to drive away. When I looked up, the young man was on the passenger side using paper towels to completely clean my mess. I didn't ask him to help, and I didn't even know he saw. Do you think I'll go back?

Tim my service adviser is so AMAZING at what he does, it makes me want to purchase another Mercedes because I know what great service I will get when I have to make a service visit. I timed myself 8 minutes, in and out during my service experience. Tim hears my concerns and actually helps me. He truly makes the Mercedes experience wonderful every time I am there.

Was super excited about getting my new ride.. Thank you all for your help and finding me the best deal in town!

The best new car buying experience I ever had. I passed by 3 other dealers as I drove the 250 miles to Greenway, all because of the selection and great price. I received the great price just for asking once, NOT haggling back and fourth. Do your self a favor and call Greenway after you see the car you want on their website.

Our representative, JKohn, os always friendly, communicative and attentive.

If you are looking for a salesman who cares about you and your needs make sure to ask for Sunny Alidina! He did a great job from vehicle selection, presentation all the way to making sure you get a great deal. Ask for Sunny Alidina

I received a 50K service and airbag recall service. From the time I drove in until pickup the service was exceptional. Jerry G. Is a great advisor. Everyone at the dealership is so kind and courteous.

I was a New Car Dealer General Manager most of my career. Timothy Jue, my Greenway Service Advisor, was outstanding. Updates, pricing and Completion time were spot on.

It's a nice facility and the people are very friendly. It's great to have a pleasant waiting area while things are getting done.

great people! service and sales!

Thank you Sunny for everything, you are an amazing Salesman everything we were looking for in a Salesman; Personable (made us feel like family), Knowledgeable about the cars (he was able to answer every question we had) Honest (He explained everything the way it actually was - no surprises) Overall, our experience was so wonderful - we decided to purchase another car from him a few weeks later. Overall, Sunny made an usually stressful situation for most people, relaxed and pleasant. If you are looking for a Salesman that is compassionate about what he does Sunny's your Salesman - (he's actually a car fanatic - you can see the excitement in his eyes when he talks about models, and all the bells and whistles of a car)! ...you will leave knowing you made the right decision! Sincerely, Happy Customers

Best service, best team memebers, and all around a wonderful experience ! My advisor Jim Seamans is one of the best, from prices to times to loaners, check them out ! 👍

I was very impressed with the professional personnel that assisted me in the purchase of my new car. Everyone was caring considerate and very courteous I highly recommend Mercedes-Benz of Houston if you’re looking for your next vehicle they get the best deals in town at the best prices

Great customer service and service on my Chevy truck!!

Amazing staff, they really care about you and cater to your needs. Very friendly people, we got our first Mercedes with ease thanks to Coco!

They forgot to fix my windshield wipers!

Jim is so great to work with! Makes things go super fast and easy as possible!

Courteous and professional service from every team member involved from scheduling the service appointment to getting the loaner and getting my car back.

All good.

5 stars ⭐️ Great customer service from start to finish

Great service for a great brand!! This team at Mercedes Greenway is very professional and knowledgeable. Navid, my sales rep., did a great job by showing me options and working with me on a deal for a new S560. His colleagues are just as nice and willing to make your car buying experience a memorable one. Highly recommend this location.

Easy in and out with excellent service

Great experience! Very helpful.

I can not say enough about my sales experience with Ahmad El Jamal. To be honest, I wouldn't refer to it as a sales experience but more of a consulting experience. This was my first purchase with Mercedez and Ahmad was sure to take the time to compare my current vehicle with the various models Benz has to offer to ensure he paired me with a vehicle that met my needs. I am very particular, detail oriented and ask ALOT of questions but Ahmad was not bothered by meticulous nature at all. He remained patient and accommodating every step of the way. Thanks again for everything Ahmad. Shout out to Jay (Sales Manager) as well, very pleasant and helpful.

DO NOT BUY A PRE-OWNED vehicle from here. They will lie to you and cheat you. They told me the check engine light was due to the oil change and it will be reset. Turns out the car had major issues that costs thousands to repair. When I took the car back and spoke to the manager they did not want to help. Now I’m trying to sell the vehicle and it turns out the vehicle was in a prior accident. I can’t sell the vehicle because the check engine lights and the prior accident. This place is full of cheaters and liars. Do not do business with them

Tried to cheat me out of $1500 in prepaid maintenance that I am paying for as part of my lease payment. I had to take unnecessary action/time to set it right. Charged me for unnecessary $225 alignment and then told me my 2017 s550 convertable with 9k miles on it will always have a pull to the right regardless of alignment. Wont come back. I didnt feel Chris my service advisor was honest or trustworthy throughout the entire experience.

This is my first time working with Mercedes-Benz of Greenway. I've purchased or leased several new E class Mercedes at dealerships in SoCal and North Houston for decades, and it has always been an outstanding experience, with Fletcher Jones Motor Cars (Mercedes of Newport Beach) being my absolute favorite start to finish. I have never purchased a used E class or car until now, and the purchase experience was five stars outstanding. However, the delivery experience felt rushed and uncomfortable.

Went yesterday to change a tire after I got a nail driving 610. After 2 hours of waiting, got into my car and noticed that was vandalized by Mercedes employees. They stole my expensive sunglasses, screw up my radio, screw up my house alarm fab, took the cable that connects the phone from inside the console box between seats, took all the quarters that I have inside. And I just went there to replace a tire.

Internet shopping for a used MB E350. Found one that had everything I was looking for on MB of Houston Greenway?s website. Manny Gonzalez was my contact person there and he did a great job arranging the sale, financing and shipping the vehicle to me in Arizona. If you?re looking for a good used Mercedes give Manny a call I?ll bet he can help you.

I can not say enough about my sales experience with Ahmad El Jamal. To be honest, I wouldn't refer to it as a sales experience but more of a consulting experience. This was my first purchase with Mercedez and Ahmad was sure to take the time to compare my current vehicle with the various models Benz has to offer to ensure he paired me with a vehicle that met my needs. I am very particular, detail oriented and ask ALOT of questions but Ahmad was not bothered by meticulous nature at all. He remained patient and accommodating every step of the way. Thanks again for everything Ahmad. Shout out to Jay (Sales Manager) as well, very pleasant and helpful.

They are very helpful, and the speed of service is amazing.

Shout out to Shady at Mercedes-Benz of Greenway. Took care of us and was honest from the start. Highly recommend and will be back

Always courteous and timely. Door needed to be adjusted to keep the convertible roof from leaking and they did it at no charge. Always give you a loaner car and always ready on time.

Met with Hector at the front door and very impressed how he exhibit his professional sale manner and welcome. He helped us big time in searching and understand what is right for our family - no pressure just information and listen to our opinion. At some point, we started to feel like talking to friend how knowledgeable and can help us find what we need. We finally made decision to purchase a CPO car from him. All his colleagues are also very helpful and having nice warm-welcome feeling. Very recommend anyone who is looking for a Mercedes in Houston to come by and see for yourselves.

Lets just say Autonation has their sales staff so scared to make a deal with the customer that counter offers are off the table then the manager goes on to say if I challenge the system I could be fired what but I can find something within the amount you want to pay. Guess what it just was a $3,000 difference he lost a sale and a repeat customer. I’m disappointed with the whole experience I walked out.

AMAZING SERVICE!! starting with Alexandra who made my reservation for my loaner AND MY SERVICE REPRESENTATIVE : Ray Continue the great service you provide!

If you ever need to come and buy a car you have to ask for Harshad Patel 100% ! He helped me to buy my 2015 C300 it was the best experience ever from start to finish! I give him a 10 out of 10 for everything there wasn't anything I could change with him. Excellent service !!!!

My service writer at Greenway is the best. He always is helpful and I have never had any problems with him or the service. I recommend Mike Walsh at Greenway. I have purchased several cars at Greenway, too.

We purchased a used car and had a very good experience at Mercedes Benz of Houston Greenway. Our salesman, Manny Rodriguez, was very helpful and friendly. I would recommend this dealership.

Routine maintenance was made easy with loaner car available for overnight, service agent Jay makes it easy. Even followup on repeated instructions on operation of navigation system, with no attitude, great.

Great experience from beginning to end. Completely professional from step to step.

Outstanding service from all the folks at MB/Greenway particularly my service mgr, Chris Columbo. My E350 runs like a new Mercedes. This is my 8th Benz since 1980 and it’s the best by far.

Service was excellent and easy to negotiate with

Service was fast, easy and very polite. They even gave me a ride to another dealership to drop off my car.

Excellent sevice, friendly staff and I really appreciated the phone calls giving me updates on my vehicle as it was being serviced. That’s the customer service that makes me come back!

This was an incredible experience. After shopping around various dealerships Saturday morning, Coco (Maria) made this fun and met our needs. We were able to close the deal in a few short hours and drove home elated.

We’ve bought several cars from Greenway & have been pleasantly pleased with them. Their customer service is fabulous & their service department is outstanding! Thank you to Jim Seamans for always taking good care of our cars. We will be loyal customers always!

Fast Reliable Service , I highly recommend ……...

Great experience. Had superb customer service at a top notch dealership. Both David Griffin and Dennis Fredrick made buying my car outstanding. They took extra care to make sure I was completely happy...and I am happy!

Prompt and courteous service.

Stacey made extra mile effort to seek us out! She got the sale!

great attention to customers.

One of the best dealers for Mercedes service fast and friendly place

We regularly lease a new car from this dealership every three years. It is a pleasure to work with Mike M. He always locates the car we want quickly. He and the team are very professional and polite.They offer top service and streamline the leasing process so you are in and out as quickly as possible. Thereafter, the service department does an excellent job whenever it is time for regular maintenance or if something should come up that requires attention. All work is completed in a timely manner. We are very happy clients and recommend this dealership wholeheartedly.

Everything was so smooth. No pressure. Explained the entire process and told me all of my options. I ended up getting a nicer car at a better price than I thought I could. All I was doing was looking at the sticker price. Promotions and incentives put me into a car I didn’t think I could afford for a smaller payment!! So, aim high!!

All things considered, this was easily the worst car buying experience I’ve had. I agreed to purchase a pre-owned car sight unseen to be shipped to North Carolina. 1 - Shipping. The car is a low volume sports car that’s very low to the ground. I was told they used a best in class shipping company familiar with this type of car, only to find out they use the lowest cost provider around with 2 star reviews on google. Once I learned this, I arranged for a third party to ship the car on my own. I feel like I dodged a bullet on this after doing my own leg work. 2 - Bought the car site unseen and obviously asked if there was anything I should know about the car (3000 miles on it, it was basically new so I wasn’t expecting much of a story). Car arrives and it has clearly visible aftermarket air intake parts on it that will likely void the warranty. I still would have purchased the car but it would have been nice to have transparency. 3 - The dealer assured me that they would take care of my plate transfer. 5 months, 2 trips to the DMV, a revoked plate, and 2 fines later - it was finally transferred. I was required to follow up with the dealer repeatedly to work through misinformation I was given. HOURS of wasted time and follow up. Like the shipping, it seemed like most of the issue stemmed from the dealer outsourcing most of the work to a low cost third party. Would not recommend

Received great service at MB Greenway! The servicewoman was helpful and on point with information about the service needed. Apologies for not recalling her name! Kudos to the servicewoman on Tuesday, January 29th around 12:30P that serviced MCJ!

Truly, luxurious place to find your kind of vehicles.

I have nothing bad to say about this dealership whatsoever. I called them with what I wanted and they delivered. Great customer service and very helpful. I would recommend them to anyone!

Had the standard recommended maintenance performed as well as the airbags replaced on my Mercedes E350 Coupe (airbags were due to the recent industry recall). I was greeted as soon as I pulled up and quickly escorted to the area to request a shuttle to work. The shuttle driver was prompt and courteous both to and from my job. My service advisor Ray was very friendly and helpful in making this a painless process. We originally purchased my E350 Coupe from MERCEDES-BENZ of Greenway Houston dealership and we would definitely purchase my next Mercedes from them again.

Brought in my 2018 GLC300 due to programming recall. I also brought the battery of my 2006 E350 that I bought at Greenway in August 2018.. Parts said it is still under warranty just bring it in. Greenway tested the battery and their tester said REPLACE. Then they said I have to bring my 2006 E350 so they can test it also. I asked if they can just replace the battery since it is a bad battery. They said no. I guess they need to check it so they can find more "stuff" to work on. I asked the service advisor if they find other things and I decline, he said that they will charge me $198 for diagnosis. Then he boastfully said if I did not want to bring the car, I can just buy another battery. I charged the battery at home using a MATCO digital charger up to 100% which took more than 6 hours. I left the battery alone without connecting the cables of the car. The next day and a half, the battery discharged to only 27%. THIS MEANS THAT THE BATTERY IS REALLY DEFECTIVE. ALTHOUGH GREENWAY SAID IT IS UNDER WARRANTY, THEY DPO NOT WANT TO REPLACE IT UNLESS I BRING THE CAR IN SO THEY CAN FIND OTHER THINGS. Also, the 2018 GLC that I brought in for the recall.....they did not even reset my clock. I just receive an email from them today thanking me for bringing my car there...…..What a way to appreciate customers!!!!NAHHHH!!!!

Excellent customer service from Mike Maidenburg. Got me the best deal.Also the service is impeccable.They took the time and explained all the details of the car and how to work them.

Your dealership is made of great people like Mark Keilty and Tariq Nice experience Javier Mendozais an asset to your company good Service Advisor Pleasant service experience This is my second car from your dealership

Great shopping experience at Mercedes-Benz of Houston Greenway, especially with salesman – Manny Rodriguez. Three things he did for us that I would like to recommend everyone to see him. First, he patiently spent time to search inventory for the vehicle with all option packages my wife wanted. He stayed back later after his shift to let us test drove few different models to ensure my wife had the model she liked. He also showed up on his day off next day to help us on our trade-in, that could be done by someone else at the dealer, but he personally wanted us to be good taken care of. Second, he went extra mile to replace the battery when he found out it was at border line. We did not know about the condition of the battery and we already purchased the vehicle, just waiting for it to be detail cleaning. At other dealers, it would be on our own expenses down the road. Third, he offered to cover the labor cost to replace an exterior wind guard body part that my wife did not like the condition of it. This is very generous for Manny. We could have ended up with part and labor cost. We did shopping online and in person at CarMax, Texas Direct Auto, EchoPark, and Hertz… etc. for the same model and lucky for us to purchase one at Mercedes-Benz Houston of Greenway. It was a much better vehicle in term of price, service, mileage and the condition of the vehicle inside and outside. Our vehicle is almost as perfect as brand new. Happy customers of Mercedes-Benz of Houston Greenway Dealer!

We were fortunate to meet & have Rih Hambright as our salesman. First, Rih, thank you for your service to/for our country. Secondly, thank you for your knowledge & guidance in getting a Mercedes to replace the one I'd just wrecked. You were awesome & we highly recommend you and MB of Houston Greenway.

The service department at Mercedes Greenway is very thorough and efficient. They respect my time so that I am not waiting long to drop off or to pick up. I am always offered a loaner car. My car is clean when picked up. My service rep keeps in touch with me while my car is being serviced. They do what they say they will do and within the time that they say. I will always drive a Mercedes because of this service department.

I had a recall on my car. Got an appointment and given a loaner car. Great experience

Always a pleasure to drop off my Mercedes for it's yearly maintenance. The mechanics do a great job and my adviser, Jerry Jow, is always helpful and informs me of anything that needs to be repaired or what might be needed, i.e., tires with more wear on them that need to be replaced. Great job done at Mercedes-Benz of Houston Greenway.

Excellent service. Outstanding salesperson (definitely not your typical car salesman). Financing took minutes.

David Griffin and the entire staff at Mercedes Benz Greenway are beyond awesome. Very easy to work with and they go above and beyond to get what you want and/or need not just what they want to sale. Special kudos to David, he even took the time to drive me personally to pick up my check from my finance company. 5 Stars? Nope he deserves 10!

David Griffin at Mercede-Benz of Houston Greenway has a motto: "I'm a man of my word." The 2011 E63 that I purchased from him had only one key and he promised me to get me a spare key. The new key arrived within 2.2 days. There was also a cosmetic issue with the glove box and he also took care of that, as well. Mr. Griffin is a consummate professional, a genuine pleasure to deal with, and is indeed a man of his word. Thanks again for a smooth purchase and excellent post-sale communications, Mr. Griffin.

Great experience and got treated very well!

David Griffin and the entire staff at Mercedes Benz Greenway are beyond awesome. Very easy to work with and they go above and beyond to get what you want and/or need not just what they want to sale. Special kudos to David, he even took the time to drive me personally to pick up my check from my finance company. 5 Stars? Nope he deserves 10! Ended up getting a much lower interest rate going through Mercedes Benz finance so they are the MVPs in my eyes!

Excellent customer service

David Griffin at Mercede-Benz of Houston Greenway has a motto: "I'm a man of my word." The 2011 E63 that I purchased from him had only one key and he promised me to get me a spare key. The new key arrived within 2.2 days. There was also a cosmetic issue with the glove box and he also took care of that, as well. Mr. Griffin is a consummate professional, a genuine pleasure to deal with, and is indeed a man of his word. Thanks again for a smooth purchase and excellent post-sale communications, Mr. Griffin.

Excellent service. Outstanding salesperson (definitely not your typical car salesman). Financing took minutes.

Did the annual maintenance service here, and the job is done efficiently as usual. Friendly agent and good work.

I purchased my vehicle from Brad Biondo and had the best experience. Ask for Brad by name if you come to Greenway. It was our first purchase from this dealership. He was great to work with and I felt we got a fair deal. Brad was wonderful, from beginning to end. He was very kind, never pushy, and he answered all of my concerns. During the test drive and paper work, he helped us to save time by being proactive and asking for needed documents ahead of time. This saved us hours. He was always prepared and patient. I never felt rushed or at all pressured. He also had great tips and made the whole experience (often filled with anxiety and stress) easy and first class. When we are ready to buy another car, Brad will be the first person I call!

Went for follow up tutorial on operation of car . Outstanding service !!

I am so upset. I bought my new dream car for Christmas. I even paid extra to get runners put in. Sadly after 3 weeks l went back to pick it up. First thing l heard was l can't find it! It was then brought down to me all dirty because it sat untouched for almost a month. And the runners they forgot to install or fix the paint chips that were on it, nothing done. Still today noone has called me. I feel totally ignored. I was important when l was giving a large sum of money. But not now. I don't feel trust right now.

Great service visit.

I purchased my vehicle from Brad Biondo and had the best experience. Ask for Brad by name if you come to Greenway. It was our first purchase from this dealership. He was great to work with and I felt we got a fair deal. Brad was wonderful, from beginning to end. He was very kind, never pushy, and he answered all of my concerns. During the test drive and paper work, he helped us to save time by being proactive and asking for needed documents ahead of time. This saved us hours. He was always prepared and patient. I never felt rushed or at all pressured. He also had great tips and made the whole experience (often filled with anxiety and stress) easy and first class. When we are ready to buy another car, Brad will be the first person I call!

Jim the service writer has always been very helpful and great to deal with.

I changed the tire here today. I have done maintenance here before. Almost every time I have problems, I will come here.

Excellent customer service, and willingness to assist me from test drive to explaining all options of my vehicle.

Awesome experience! Great maintenance on both of our Mercedes vehicles! We always love looking at the new models and we looked forward to purchasing our next vehicle there! Excellent customer service!

Fantastic experience from start to finish. Ryan Ismail took the time to answer all of my questions, paying attention to detail and following through to make sure I was satisfied with everything. Can't recommend him and Mercedes Benz of Greenway enough!

Thank you for this beautiful car ❤️

Nice place, excellent vehicles. But boy can some of the front staff make you feel sub human when you are not there to immediately purchase a car and have a certain appearance. My experience solidified my desire to ever want to step foot in any merc establishment ever again regardless of the fine automobiles.

Jerry provides the best support I've had for the 36 years I've owned Mercedes. He takes the time to explain what's needed and the cost of doing each repair. He's always gone the extra mile to keep me informed on estimates and the repair schedule. Definitely a pleasure to work with all these years!

My service rep, Jerry Goggins provides the best support I've had for the 36 years I've owned Mercedes. He takes the time to explain what's needed and the cost of doing each repair. He's always gone the extra mile to keep me informed on estimates and the repair schedule. Definitely a pleasure to work with all these years!

Great experience at MB Greenway Plaza. Very efficient process to drop off car and pick up loaner. Repairs completed in a timely manner and done right.

I had a great experience with Mercedes-Benz at Houston Greenway. Made initial contact over the internet, told them what I was looking for. Came in, they showed me a few options, no pressure. Gave me a good price. We made the deal happen. I woked with Shady, who is pleasant as well as knowledgeable. Would highly recommend.

David Griffin was my salesman and he was absolutely awesome. Very knowable and patience. I truly appreciate everything and how he made that big decision purchase easy. I recommend everyone who goes to Mercedes Benz Greenway to ask for him.

Danial was very helpful and honest. Great experience

Great salesman

Kevin Graves has been my service manager for many years. No matter where I buy my car I will only take it to be serviced with Kevin's guidance. Mercedes Benz Greenway is fortunate to have Kevin as an employee. He is amazing and makes taking your car in to be service a pleasant experience.

Took my car in for recall. Service was great. Nice loaner and check out was quick.

Service at MB Greenway is always made easy thanks to the amazing staff there!

Manny, my salesman and the team did a great job in selling me a used car. awesome, nice easy, painless and very helpful.....

As has been the case for the last 12 years or more, we receive nothing but the best treatment and service from Mercedes Benz Greenway. Especially noteworthy is the attention given us by Leigh Bennett.

They always provide excellent Customer Service

Salesman Don Morales responded quickly, stayed in constant communication, and very professional with the entire sales process.

I received excellent service this morning taking my car for a recall by appointment. All the information was ready, set to go! Let's see how it goes when I pick it up.

MB Greenway is my favorite dealership of any brand. We have been purchasing and servicing our cars there for over a decade and we are always pleased with the results. Our salesman, Mike Maidenberg, is a true professional . He knows the products very well and is very helpful finding the car we want. He makes the purchase process smooth and enjoyable .

Waited over an hour for Mr.Larry the service driver to come. He never showed up or called me as I was told he was directed to. I appreciate that Mercedes offer shuttle services but I literally just wasted over an hour of my day. I would’ve called an Uber .

Excellent service, Professional staff .

Great people there very nice vehicles a must check out place in Houston the best

David Griffin is the best salesman! Even after I purchased my car he still follows up with me to see how we are doing. If you want quality top notch service, see David!

Truly a great team of sales people, I was mostly impressed with the kind gestures of David Griffin. David honestly called me several times to properly inform me of the leasing options and when I hit a challenge he pulled in his team , the finance manager Kevin Cayard made the whole process smooth and out the door very quickly. A week later David set up a meeting with the Technician to go over all my new features in my car. Overall- They truly have a great leadership team, and leasing from their Greenway location was the greatest experience, and I have purchased 3 other Mercedes from different locations. not the same experience. Kudos to Mike's team!

the overall service is Great from beginning to end every time

My C230 is 19 years old and I have never taken it anywhere else. It still runs great and the service is always done right the first time. The staff is great.

I bought my C230 here in 2000 and have bringing it back for scheduled maintenance and repairs. I would not consider taking it anywhere else. The work is done prompting and correctly. The staff is friendly.

Excellent salesman, Ryan Ismail, excellent buying experience. Highly recommended and I will be buying any furure MBs from Ryan and this dealership.

Joseph is very knowledge and thorough. Very patient and exceptional salesperson

Everyone I encountered were very professional and cordial. My vehicle was located at a dealership in Florida so I had to pay a transport fee which I felt was a bit excessive. After picking up the car, I received a call the next day to bring the car back to the dealership as the inspection that was due on the car was apparently overlooked. Toward the end, the sales associate appeared to be a little in a hurry to deliver the car. That might explain why the inspection was missed. Overall good experience and would come back again.

From finding the right car to service MB of Houston Greenway has provided stellar service. Thank you!

Great service and Chris Polumbo was super helpful!

It’s the best customer service they always on top of everything

My experience was excellent. My salesperson Rik Hambright was outstanding. He is very knowledgeable and was instrumental in assisting me with my vehicle purchase. I was able to view numerous vehicles and found the vehicle I desired.

Mark was the best! He worked with me the whole month of December to help me find my perfect car.

Walked into Mercedes Greenway just to look at what car we wanted when we bought in 4 months. Instead saw the beautiful AMG GT that we had to have. No hard sale; just accommodating. Would definitely recommend Mike and his team.

Manny Rodriguez is amazing and easy to work with!! He helped make this such a great experience for me.

Excellent experience with dealership and salesperson.

I left the Mercedes of Greenway after service only to find that all my tires were under pressures, ridiculous. How can I trust that the correct quarts of oil were​ replaced if they can't get the car's tire pressure correct?

I am so pleased with my recent purchase of a GLC 300 4matic coupe at Mercedes-Benz of Houston Greenway.! Everything was simply wonderful from beginning to end. My sales representative, Coco Godinez, was so professional, patient and personable. She was also knowledgeable, paid close attention to my questions, and treated me with respect. The finalization of the sale and the processing of the financing paperwork with Jamal Zadran was explained clearly, and carried out efficiently and quickly!. In addition to all this, I received a personal and thorough tutoring session with Teddy Cisneros. Definitly the best and simplest car purchase I have ever experienced!

My service was handled again in the most professional manner.

Amazing place and great attitude toward a different experience in buying a new car.

Super friendly and efficient folks at sales and financing departments. It's rare that I remember names of people at the car dealership. This is an exception. With sales folks like Brad and Moe and financing manager Max, Greenway Mercedes-Benz is bound to prosper. I also liked transparency in all sorts of things/dealings there. There was no sense of "push" or "trick" at all. Overall, the most enjoyable car-buying experience!

First time to have any type of problem with the dealership. Minor ones at that, but still. First off, Had to renew our prepaid service agreement, and even tho it was 100.00 more than other dealerships, I still did it. The problem was, when I scheduled service, and told them I was going to bring the car in, and then pay, no one in either finance or service said that would be a problem. However, when we got there, put the car in service, and then went to finance to pay, they said we would have to wait 24hrs to get the car serviced, or pay out of pocket. Ali Akhavan, in finance, worked things out for us, but that was frustrating. Another minor thing, we had bought the tires from the dealer as well last year, time to rotate, and didn't know that was a charge. In buying the tires, I was told everything would be included, much like Discount Tire, I just didn't want Discount destroying the rims. It would be 100.00 to balance and rotate. In speaking with the Service Manager on duty last Sat, didn't get his card, they did it no charge. He was very accommodating. Lastly, in picking up the car, and done on time, it just wasn't cleaned as well as it usually is, was very sloppy. Just not used to this level of service from Greenway, maybe it was just a one time thing, first time for it, hope it's the last. Daughter is looking at a GLK or GLC... don't let Sewell step up and take it away....

World class customer service. Friendly, unique and very competitive price structure. First Benz vehicle for me so far - outstanding!

Efficient and friendly throughout.

We thoroughly enjoy dealing with our favorite salesperson, Leigh Bennett. Besides his winning personality, he is very open and forthright about all the financial factors involved in the purchase of our car a 2019 Mercedes Benz GLE 400. He tries real hard to get the best deal for us as we are budget oriented buyers that do not have lots of money to throw around. This is our third mid-sized SUV leased from Mercedes Benz and we really love it. For 2019 the suspension has changed to allow for a very smooth and comfortable ride. That coupled with the more powerful V6 400 cubic inch engine and more responsive power steering all make the ride heavenly even in rush hour traffic on bumpy roads. We selected this time a light color mode to complement our black car and we are very pleased at how it looks. Now all we have to do is remember how to operate all the new options in the car and we are all set for three years of the safest, smoothest car we have ever owned. Thanks to all at the Greenway dealership with our purchase, orientation and operation of our new car.

Took car in for service. Brake pads were replaced. I'm disappointed that I wasn't made aware that I had lug nut missing on driver side rear tire.

They were very good with keeping me updated daily on the status of the repairs to my car.

The service was super fast and easy. Everyone was professional and kind.

Brigitt Stewart was very helpful and i appreciate her help.

I dealt with two service advisors. The one on the phone set a clear expectation with me that I would wait for the car to be repaired and I planned accordingly. Upon arrival at the dealership I was caught by surprise by another service of visor telling me that I would have to leave the car the entire day. Because it was a Saturday I didn't get to pick up the car until Monday. While the advisers were courteous, it created a big inconvenience for me because of the distance that I have to drive to the dealership and because of the wrong expectation that was set with me. Other than that, everything went well.

Jim was awesome! So helpful and quick. He took extra time to personally try to buff out a mark on my car which was above and beyond!

Mike Walsh goes above and beyond with every visit that I have to the service department. He’s thorough, friendly and efficient.

I understand that it’s a high end dealership but I believe that at least one of the agents should walk outside and greet you for any questions. By the time my husband and I finished looking around all over the parking lot I got tired to even go inside I got disappointed and just wanted to leave. Also cause it was Saturday around 6:30 ...But, my husband needed to use the men’s room. That is when he got asked by Heidi if we had been helped. He said No, but my wife was interested in a vehicle. Heidi asked him to call me that, she would be more then happy to help me. Sure a enough she was very helpful and she really knows her job. I recommend her 100%. Thanks!!!

I truly appreciate my Service adviser, Jerry! He is on point, helpful, knowledgeable and consistent. He works hard to follow through as efficiently as possible

Outstanding service. Martin Hristov, Sales Rep was outstanding. Very helpful, and very knowledgeable. I tried a few cars before selecting the GLE 400 and I was very satisfied with the service. The Sales Manager was also very helpful and helped make the process go smoothly. This was not my first time buying a vehicle at Mercedes Greenway, and I hope to continue to buy there again in the future.

Called Mbrace from the car, luckily the battery died in my garage. After 71k miles and 4 1/2 years it was expected. Mbrace sent out Ben within 5 minutes from M-B Greenway with a new battery, and we were ready to roll within 30 minutes. Cannot get any better than that. We than the Lord it did not happen 24 hours later for we would have been on the road and on TG day.

I would rather get a root canal than purchase a new vehicle. I can honestly say, they did everything that they said they would do and the purchase was quick, fair and timely. No surprises.

I am a repeat customer at Greenway Mercedes. I have been very happy with the service there so far. I traded in my 2015 Mercedes for a 2019 last week . Navid, Teddy and Kevin were all extremely helpful. Teddy set up all the electronics on the car and I didn’t have to do a thing. Navid has been checking in with me now and then to see if everything is okay. All much appreciated.

I worked with Mazi , he was great in all aspects of the selling process and made me feel very good about my purchase and was also extremely helpful in helping me find the write car! His follow up with me after my purchase has also been very professional and friendly.

This was the best car buying experience I’ve ever had. My salesman, Laszlo, was professional, friendly, knowledgeable, and did not pressure.

Hands downs best car buying experience I have ever had! Joseph was was friendly, expedient and never pushy and neither was the finance manager. I will be back the next time I need a car!

Chris has helped us for many years and he is so great!!

People were all polite and friendly. Thanks for the courtesy car.

Excellent service, very attentive staff.

The experience was generally very good. Except that I was made to wait for an extra 20mins after being told my car was ready for me. Other than that, the experience was very good

The service at the dealership is great. However, it seems that the new cars are not as reliable and the only thing that the service center checks are the alarms sent to the vehicle's computer. Unless that alarm is on, the problem will persist because that's how the maintenance staff is trained.

We have had a great experience at this Mercedes Benz dealership. The facilities are really good and the selling rep.: Maziar Ghobadi was extremely helpful. Maziar focused on our needs and budget and he has helped us through the decision process that fulfil our needs. The refreshing point was that Maziar was never hustle or aggressive. He really worked with us in a positive way to ensure we get the deal and car we were looking for. I recommend both the dealership and the seller: Maziar Ghobadi

I saw a GL450 on line and went to MB Greenway. My salesman was very helpful we got the deal done and I wasn't there all day.

I loved the experience. Mohammad was great, knew details about the car, texted me back quickly, etc. we visited three other mercedes dealerships but i loved yours the best. I also liked the guy who showed me features of the car. Very soft spoken and very patient.

My husband and I had a great experience with Mercedes-Benz of Houston Greenway. Our sales associate, Maziar was excellent and our Trainer, Teddy was very informative and patient. We love our new car and would highly recommend this dealership.

Very good experience. Salesman was very helpful as were the assistants who gave us a tutorial on how to do things with the car.

It was GREAT!!! The folks there treated us with so much respect and dignity.

Excellent customer service by the service advisor. Jessica is great!

My Mercedes was in an accident and I needed to replace it quickly. MB-Greenway was great to work with.

Excellent service, very helpful staff, made buying a new car exciting and easy.

If you are going to buy a Mercedes go to Houston Greenway and ask for Shady. Refreshing to work with someone that is honest and stands by their word. I highly recommend him and will buy my next vehicle from him. If you purchase a vehicle from Greenway ask for Ali. He takes time to explain all of your options to you and is very helpful with your choices for car maintenance and financing. highest marks for both.

excellent service over all great people

The dealer was ready upon my arrival and it only took an hour for the repair. Great customer service as well!

It was easy toschedule the appointment and the loaner car was ready immediately. All service items were taken care of. The service assistant, Jessica was very nice, professional and responded to calls promptly.

Excellent customer service, all of the staff had tremendous hospitality. Very patient and always caring towards our experience of buying the car.

Very great experience with Mohammed. Such a nice and reasonable guy.

Fair price and great service to win the business from their peers. I bought two new cars this year and my family member bought one in 2016. I have experience with Clear Lake locations d Sugarland location. Greenway is the best in terms of service from their Internet Manager Brad Biondo. This guy is a”go-get” person for his customer and for his company. From the view of company business and a business owner, every company would like offer a job to Brad Biondo

Excellent customer service.. better than other Mercedes dealers in Houston.

Appointments are always easy and quick and Jim Seamans is consistently helpful and friendly.

Excellent with prompt service, loaner car, and check out.

The staff was extremely helpful. They answered all my questions and was able to set up the numerous features the car has. Thanks

Great Service. They do what they say they are doing to and keep you updated as the service goes on. We have bought several vehicles from them and will do again in the furniture.

I can actually say I really wasn't looking to buy a car at that time but Mrs.Stacey Allen & her associates was so cool (they make you feel like family) I ended up purchasing a 2018 S560 the same day...HOW BOUT THAT!!!

Very helpful, willing to offer fair advise, and very patient during the negotiation

The staff is amazing! Very helpful!! Would definitely recommend Mercedes

Honest and easy to deal with.

I was very impressed from the moment my car was picked up until the repairs were done. I didn't have to wait long and everyone was nice and professional. This level of service is hard to see nowadays, I was skeptical about bringing my car here because it would be expensive, but I have to say that it was all worth it. I feel confident that the repairs were done right and that my advisor is great at returning phone calls.

I have purchased Mercedes vehicles thru out the years and i have always been very lucky with the performance of the cars , i have had, the department at the dearship has outstanding service the people that work there are very knowledgeable and professional.

The best buying experience and customer service I ever received buying a car quick and easy

Awesome experience with Rokan, Donald & Teddy & Mr. Brown! These Four plus Kevin in service are the dream team! They made it a buying experience.

Awesome Experience big thanks to Brad, awesome person, personality, and extremely helpful. Hope he reads this! Hi Brad!

The Best , We will be back . Mr Don Morales made us feel comfort and that everything will be OK . Mr Max .... explained the extra protection and the financing perfect . We felt happy and with assurance we made the right decision

Brad Biondo made the buying process effortless..............would gladly do business here again

Brought my car in for a check engine light and my eco system not working. Received a loaner car promptly. Car was repaired in one day. Very good service. Chris Palermo was the service rep.

Out experience was awesome. Treated us with such respect and honesty. We appreciated it and we made things happen fast.

They have an outstanding service

On time, provided loaner car model requested, very professional and prompt in every way

Great , all process was very smooth and quick, sales knowledge was excellent , good environment

Al;ways professional, plenty of staff and you never have to wait

Excellent customer service!

Greenway Mercedes Benz goes above and beyond the call of duty and provides excellent customer support.

Everything was fine I always take my cars here and I always buy my cars here. If that is not enough characters for your survey then its your problem.

Quality and fast service. Jerry Jow, service rep is fantastic, courteous and caring. Explains all service claims. Great person.

Overall experience was good. If I might make a suggestion, item service rep should ask the customer if they have been there before. This would eliminate the need to go through the 20 question and appear less condescending. Remove all valuables is always important to repeat but others are not.

efficient and timely service. Brand new Loaner car available during service.

very pleased with the service department

I had a very smooth experience purchasing my new car. brad the sales rep at greenway Mercedes Benz was simply awesome and made my purchasing experience fantastic

I had an emergency with my G500 yesterday, while leaving town on holiday to Florida. My brakes went "weird", pedal inconsistent, braking uneven. Rather than risk getting stuck on the way, I had it flat-towed to Mercedes Greenway. I rarely use them for service, but am friends with one of their mechanics. I went to the service manager and explained my problem, and that I needed to get on the road ASAP. I mentioned my friend (Jeff Eisele) and he said "do you want him to take care of it?" I said not necessary, but I would like to say hi to him while I am here. Jeff came out and we chatted for a few minutes, while another mechanic looked at the truck. A few minutes later, they reported that it was a leaking hose from the manifold to the vacuum brake booster. They did not have the part in stock, but carefully patched the hose and it held the vacuum fine. I was able to get on the road and will order the part and have it fitted in Orlando. The good news: no charge for their efforts! 5 stars in my book!

Very professional, cordial and transparent . The delivery of the care could have been more extensive but I have the opportunity to return to the dealership for further review of the cars features.

Everyone at the dealership was prompt, courteous, professional and transparent.

The most lovely (never thought I'd say that) and painless experience buying a car I have ever had. Terri Nguyen was a delight. She explained everything in detail and even picked us up from the airport when we flew in to drive the car home. I highly recommend. The no haggling policy is the best thing that has ever happened to car buyers, especially those of us that dread the sleazy, back and forth that usually comes with buying a used car. And the car is in tip top shape. I looks amazing! 5 stars! I will recommend to everyone I know!

Great place, great customer service. Took my car here cause i had a flat tire and in less than 35 min, My tire was fixed and my car was washed and was ready for me. The Service guy Mo great 👍🏾 guy.

I just bought my third car from Greenway, as mine was damaged in the 7/4 floods. My experience began with the wrecker taking the car their at my request, and the sales staff taking my keys and info (no service guys on the Fourth). The excellent service rep that I've used for years, Kevin Graves called me the next morning and gave me an idea of what to expect (in my experience, Kevin knows his stuff!!!), and the dealership facilitated and provided expert assistance to the insurance adjuster. They didn't release the car until I gave them the OK, and they went out of their way to retrieve several items that I had left in the car and held on to them until I could swing by and pick them up. I spoke with John Brown about my goals for a replacement vehicle, and he found just what I was looking for in a few days! The car still needed the requisite inspections and prep work, and they offered a loaner since my insurance was pressing for me to return the rental. I picked up the car, got the quality tutorial, and drove away a happy camper. They get my maintenance for years to come!

Harshad Patel was great to work with. The car was provided in excellent condition at a fair price.

Everything was smooth. Chris Columbia was awesome as always.

Jim went above and beyond for me this week! They are an extremely busy location, but he was able to make sure my vehicle was taken care of. I’ve never had such great customer service. Friendly and professional service :)

I was nearing completion of my first lease term with Mercedes Greenway (which was an excellent experience!) and brought in my vehicle on July 21 for what I thought was only going to be a pre-lease expiration inspection. As it turned out, I drove away with a new leased vehicle. John and Maziar were an extreme pleasure to work with!!!! Also the gentleman in finance (forgot his name) was awesome! This is one fantastic dealership! These guys know how to conduct business in a professional expert manner!

Great experience overall for my first purchase of Mercedes.

Jay , my service adviser provided great service and had all service on vehicle completed on time.

Extremely disappointed by their service this time. I called on Tuesday to schedule my yearly service and I chose the option of a call back which I never got, then decided to show up w/o appointment on Thursday and they didn’t have loaners available. Loaners were available only with appointments but I mentioned that I never got a call back to make one. The Service Manager explained that they planned at capacity their loaners which I argued back with “you always have to include room for your unplanned work” in your planning, but he laughed at me. (I’ve been in management consulting for over 5 years and have extensive experience in planning) I finally convinced him to get me a loaner which he agreed but requested to bring it back in 3 hours. Next year I’ll take my car to another dealer !

Service is not like it use to be here. I took off from work to have my car serviced. I had to call them because they messed up the tire pressure & didn’t fix the fuse on the cigarette lighter like I asked them to! Then the next day I get an email that I need to have some brake work done. Why was this not mentioned to me while my car was there or received a phone call so I could have done everything at once. People are busy at work and can't take off everyday to have car serviced because of inadequate customer service.

Chris is always amazing in the service department. Every time I come it’s VIP service. Love the Greenway location.

My Service Advisor Jerry Goggins is totally equipped with all the needs to address and meet or exceed my expectations.

Purchase was a CPO vehicle. The sales process was just fine. Salesman was helpful and courteous. The problems began when the car was delivered. Financing step began after the car was delivered. This caused a first delay. The second set of keys for vehicle could not be located. Another delay. Then the satellite radio sound was not operating and the shop correction took quite a while. Pickup of car on delivery took over 3.5 hours at the dealership.

Great dealership! Shady was awesome to work with! The process was easy and fast, I expulsions highly recommend buying or leasing from this dealership

Great Experience. Brad was great! Excellent location being inside the Loop, and close to where we live.

I had been searching for this specific car for few months and when I found out Mercedes on Greenway had it, I jumped on it. After I inquired about it, in seconds someone reached back out to me. My salesman was named Surrender and he was very helpful and experienced. Going in by myslef as a woman I was nervous about getting taking advantage of. But not there at all. I felt very comfortable and let them know my budget and what I wanted and he did everything he could to get me my car. I would highly recommend going in to see Surrender to anyone.

Everyone at Mercedes-Benz Greenway was very nice, professional, and welcoming; most importantly down to earth.

If you need help finding your perfect used Mercedes don’t go to anyone else but Laszlo I’m Completely in love with my E 350 the whole experience was amazing Ali the finance director and Max finance manager were fantastic and made sure I understood everything. Tom in service made sure my car was perfect before it left the lot.

I enjoy the service I recieve at Greenway Mercedes Benz, Houston, Texas The service rep is great, and the service is always very good too! I wouldn't go anywhere else to have my car serviced. Thanks to Jerry Goggins for the professional service I always receive, I can count on him and his team to keep me running like new. Thank you!

I have been driving my first Mercedes for the last year, and just took it in for it’s first service. I couldn’t have been more pleased with the efficiency and professionalism of the service department and loaner car department. From the minute they opened my door when I pulled up, to the assistance transferring my bags from my loaner car to my freshly cleaned and serviced vehicle, I was very pleased. My service representative, Jessica, took care of everything and had my car ready when promised.

Our experience at Mercedes Benz of Greenway has always been a five star experience. Our service rep Jay Kohn is the best. We have had him as our rep since 2012 and he has taken care of our vehicle with 0 complaints. Our next Mercedes we purchase will be from Greenway Mercedes. Thanks Jay for the great service and always keeping our best interest in mind. We not only consider you our rep but our friend....The Russo's

I purchased my new 300 C Class Mercedes Benz Cabriolet a year ago. Absolutely love Sam Mirza in sales & all the service associates. Every client always gets first class attention & service. ���FIRST

We felt like family.no pressure on us we were very happy with . Are sales person.his experience on on the car give us all details.on the Mercedes.

Great, honest, friendly service. You can’t just take a Mercedes anywhere, grateful to have a place with integrity and knowledge to take it to.

Brigitt Stewart my service advisor she always very professional even she always busy. I know her for 4 years now. I highly recommend her.

We are very excited to have a Mercedes Benz and have are seller working with . us give me all the details.on are Mercedes Benz . we both love it . and all the help.we felt like family. Thanks

My experience at this dealership was outstanding! beyond my expectations. I contacted USAA listing and lead me to Mr. Jay Gomez who recommended Mr. Hector Cardet to be my agent. Hector was diligent and comprehensive about all details during the purchase. The price was appropriate for me. I highly recommend this dealership and my agents who have experience and vast knowledge about Mercedes Benz vehicles! I am completely satisfied!! Very kind staff!

The transaction went well and the sales staff, finance staff, and technology expert were terrific. It is the best prepared to drive and use my new vehicle that I have been

Service advisor, Chris Palumbo, was exceptional. Took care of me and my car. He managed to get a loaner car for me in a pinch and I am quite grateful. Excellent customer service.

Great experience! Kudos to Mike Maidenberg and Steve Alfonso! This is my first Mercedes and they won me over with their patience and thorough explanations.

This dealership goes above and beyond with their service. Fast, friendly and a well coordinated effort by all team members. They are respectful, courteous and professional. I highly recommend this dealership. I wouldn’t buy a car anywhere else.

Great service!!!

Our sales rep Navid was simply fabulous! He Made sure we got the best deal & took the time out to work with us effortlessly! Till 10.00 Pm! Thank you so much Navid! You were a pleasure to work with and extremely helpful:). And Thank you Teddy for the amazing crash course! LOVE my car! The entire staff was phenomenal! No regrets on my purchase!

Very professional and courteous! I would recommend to family and friends.

Great Service .... Service Advisor the Best I would recommend in a heartbeat!

I just purchased my first Mercedes E350 after being with Infiniti for the last 9 years. The experience at Mercedes-Greenway was awesome. Daniel in sales was awesome. He made the process very easy for me and even stayed late in order for me to come and test drive the car. I never felt pressured in any way. Jamal in financing was great. I was in and out in about 20 minutes and had good understanding of everything I was told. This will not be my last time to purchase a car at Greenway.

Good service! Although, I do appreciate the car wash before returning my car to me, but they could do a better job. This time the windows came back dirty probably because they used a dirty rag to dry them.

I had an amazing experience with this dealership. I requested a quote through TrueCar and I received multiple quotes from different dealerships. I initially tried to buy my vehicle from San Antonio since I live in San Antonio and no one was able to even match their price. Jay gomez and Shady were extremely professional. I was called by Jay and he gave me a better car (more options) with a better price that what was quoted on TruCar. The price was so irresistible that I had to drive to Houston the same day to buy the car. I started driving to Houston on Memorial Day at 2:30 and they kept the dealership open for me until I arrived at 6:15 when they were scheduled to close at 6:00 pm. They called me while on my way to Houston to check up on me several times. Even though they had a Rockets playoff game to watch they did not rush me at all. They redefined a 5 star treatment for me in the dealership which I never thought would be beaten since I visited Lexus. Without asking they gave me a Mercedes keychain free of charge. Mercedes concierge explained everything related to the car. I left the dealership with my first Mercedes (C300) very satisfied with their service. I couldn’t get my second key that day because parts were closed. It was sent to me via FedEx the next day with another Mercedes keychain (very elegant by the way). Needless to say I will never have to go to another dealership to buy another car. It was an amazing experience.

Had a wonderful experience at this dealership. Great service and felt welcomed as soon as I entered. Mr. Joseph Washington was open to answering all my questions so that I found the vehicle that was right for me. Very attentive, patient and friendly. Ali Akhavan and Teddy Cisneros were also great to work with. Ali knew the history of the vehicles and his enthusiasm was real. Loved it! Teddy’s tech demo was so very helpful and needed. Great service all round!!

They have everything ready and setup for you to go and buy a car and finish with a markable time.

Outstanding servuce, the sale person had great attitude, fast pricess in getting paper work done I definitely go back in future

The best or nothing

I had taken my elderly father to Greenway to buy his second Mercedes from them and third overall. We had a great experience with Mo, our salesman, who was very informative and just a pleasure to work with! Sometimes dealerships are to proud of their particular inventory because of limited availability, so they stick to the MSRP and will not discount but not Greenway, Mo had listened to my fair offer and they gave us a great deal on a 2018 E400 which by the way is one beautiful ride! Thanks Mo!

Sale person Terri is very helpful and professional Terri contacted me right away since I put my information on internet and she provided what I need to know about E300

excellent!! good customer service, nice facilities

I recently went into the Mercedes Green-way location and had the best experience! When I walked into the location I was very frustrated due to an issue that I was having with my car. When I walked in and expressed my concern the team at Green-way jumped right on my issue. Special thank you to Mazia Ghoeabi , John Brown, Felipe (Service Manager), and Jamal Zadran that assisted me with completing the final financial paperwork on my new GLA. I can honestly say I am still happy with my purchase. This is my second Mercedes and can't imagine driving anything else.

Thank you Timothy Jue , service advisor for providing excellent service in helping to get a replacement tire for my car. Everything went smoothly!

Loved my visit and Doug was awesome with customer service on getting me the part I needed ... very promptly

Excellent service!! Jim was very professional and intelligent!

Excellent experience with this dealership. Have purchased 5 or 6 cars from this dealership with satisfactory results. Very professional both in sales and service.

I went there to buy a used car and was treated like I was buying the most expensive car they had. All great people

Always great to work with Steve Sorkin. Not the first time he’s helped my family find the perfect cars & it won’t be the last.

Not having purchased the car from the dealership I was overwhelmed with the level of service provided, I had three things to be repaired under warranty plus an oil change and everything was done extremely well. I will return to buy my next Mercedes from these guys and I will continue to get my current Mercedes serviced at this dealership.

Mike Maidenberg is a rock star! Love the car but more importantly, loved the service!

Rik was so courteous, helpful and professional with my purchase of the 2013 Lexus 350. My car is gorgeous and is everything he said that it was. It was certified, inspected and everything worked exactly as I was assured it was. Thank you, Rik and Mercedes-Benz! I also want to compliment Joe who delivered my car in perfect condition. He was professional, courteous, and a pleasure to deal with. Thank you all for a great experience. Warmest regards, ' JoAnne

This was my first new car purchase at Mercedes-Benz Houston Greenway and it was my best experience ever! Mike Maidenberg was my sales guy and he went above and beyond my expectations to find the perfect car at the perfect price. I will definitely buy my next Benz at Mercedes Greenway and I highly recommend Mike Maidenberg due to his honesty and straight-forward approach!

Everything was good. However, I would appreciate my radio being on the station I left it, not a Spanish station.

This was my first new car purchase at Mercedes-Benz Houston Greenway and it was my best experience ever! Mike Maidenberg was my sales guy and he went above and beyond my expectations to find the perfect car at the perfect price. I will definitely buy my next Benz at Mercedes Greenway and I highly recommend Mike Maidenberg due to his honesty and straight-forward approach!

Going on my 4th Mercedes with Greenway. The service has always been great from sales to maintenance! From Mike Maidenburg to Jerry Jow! I especially love this my new Mercedes 300E!

Wow! where do I start. Came in and agreed to purchase a vehicle and to have tint added. Agreed to get the paperwork ready so I can sign it. Well, in between they decided to call other customer and tell them hey you need to buy it since someone is about to buy it. So instead of getting a call "hey the paperwork is ready and tint is ready" I get a call " we sold the vehicle". What kind of business do they run here?

In the past, going through the purchase of a vehicle has not been pleasant. Having to negotiate a price and related terms has not been a pleasant experience. At Mercedes Benz of Greenway that is different. Coco Godinez was wonderful. I highly recommend anyone that is looking for a vehicle to contact her. She will make the process easy.

Most pleasant and easiest car buying experience ever! Nice, knowledgeable and efficient employees. Kindness, consideration, and appreciation of our business was abundant!

Everyone was so nice and helpful and went above and beyond!

I will be getting another Mercedes Benz and I thought Greenway would be the dealership I continued to do business with. Sarah Bailey ruined that with her disrespect and disregard for customer service. I scheduled an appointment April 13th at 1pm (according to Sarah Bailey) and I was told i would get a loaner car after i explained shuttle service wouldn'twork for me. Went on my lunch break because male rep that made appt and told me i would could get loaner said it was quick process because they had my insuranceand credit card on file. Needless to say i had no loaner scheduled. I was told to speak to someone in appointment office to see who made appointment. I went to office explained what was going on. 2 others were helping when Sarah Bailey put herself in it. She so rudely told me you called april 13th at 1pm and you requested a shuttle or drop off as she was looking on computer. I asked to get name of rep who set appointment and Sarah Bailey told be that was irrelevant several times. I asked if I'm asking its relevant. She said its irrelevant for me to know because it was less conflict for the customer. I said im the customer and its relevant to me. She told well what you can do is come back when we have a loaner available and refused to tell me who set appointment . I said I was told one would be available today. I also adviced when i set appt i told rep shuttle wldnt work because i can't just leave work and when i get off dealership is closed and thats why i was told i would get a loaner. I asked for manager and she said real nasty I'll get you one and she raised her her hand and shoed me away and said just go in lobby somewhere. I refused. I felt humiliated and disrespected to say the least. I continued to have car serviced there because thats where i purchased it but I rethinking that now. Not happy with service experience!

All good, friendly, helpful, no hassel people and experience

Purchased car over the phone from internet information; worked with David Griffin who was excellent. Car was delivered from Houston to South Carolina as scheduled; delivered to my front door, I have recommended David to several friends as well. All in all, a very good experience.

Awesome car, my wife wanted a luxury, mid size SUV with style & comfort. I wanted a sports car with superior handling that will get up & go. We got both from this in one car, what a compromise!

Jerry Goggins was fast and professional during my service. All went smooth.

Best, as usually! Jim was prompt, waiting for me, had the list ready of things to do for the car. Courteous, polite, professional and always smiling with a and do/help attitude. Like the system and the responsiveness of ALL personnel at the dealership. Have no intention of taking my car anywhere else. Jim is my man!

It was a perfect customer service. Greenway Mercedes in houston really know how to take care of business

Dealt with Chuck and Timothy. Both could not have been more helpful. My car was picked up at my work in the morning and returned mid-afternoon all clean and serviced. It looked like it just came off the assembly line. Very impressed!

Kevin Graves is the best service advisor in Texas. The dealership and service is excellent.

Our whole experience was 5 Star!! Surender was dedicated to us to get the vehicle we wanted at the price we wanted!

Great service experience. Our sales person Surender was knowledgeable and patient. He worked with us to make sure we find a car and financial arrangements that work perfectly for us.

Don’t buy a car from here! Take your services elsewhere! They are liars!!!! They don’t strive for customer service!!!!

I made an online appointment on the Mercedes website to have new tires put on my car. I had already picked out which tires I wanted and was even required to give credit card information when I made appointment to "reserve" the tires. When I arrived for my appointment, they acted as if they weren't expecting me. I showed them the confirmation email and the service representative said he had never seen an appointment like the one I had and even had to take my phone to show his manager. He told me that the tires I had requested weren't the right ones for my car because my car had Pirelli tires and I had ordered Goodyear tires. I told him I did my research and felt the Goodyear tires were a little better. He told me I needed an alignment with the new tires, and I told him I just had an alignment at my last service appointment. Then he told me my price for the tires didn't include installation of the tires. I asked why the quoted price didn't include installation, and he then said they would "take care" of it. After waiting for 20 minutes, I was told that they didn't have the tires I requested when I made my appointment. I left and went down the street to buy tires from a competitor. I've had a good experience previously with this dealership for my service and to purchase a car, but this appointment was disappointing.

After having been a customer for 6+ years, I am extremely disappointed in the service I have received on my last few visits. Today, was the final straw, as I experienced what can only be described as a complete lack of professional integrity. I brought my car in to determine what was causing the Check Engine light to come on. After agreeing to the surprising cost of $200 to simply have my car hooked up to a diagnostic machine, I'm told that the car is in need of 2 very costly repairs/replacements totaling around $5000. One of the repairs, as I was told, was a safety hazard, something that I would never take lightly as a mother. Wanting to make sure that I make the most informed decision, I got a second opinion from a trusted repair shop, who, among other things, quoted repair costs for HALF of the costs of the dealership. I was not surprised by the cost difference, as it is common knowledge that the dealership inflates the labor fees in particular to justify their high costs. The issue that sparks so much distrust and anger is the fact that I was told that their were NO repair items on my car that would constitute SAFETY ISSUES. When combined with the fact that the service rep mentioned on several instances that I "should consider purchasing a new car instead of making the repairs, etc.", I cannot help but be skeptical of the entire business model that this Mercedes dealership works from, a platform that comes from the top. I have not yet had any major or reoccurring issues with my vehicle that would warrant thoughts of replacing my vehicle, not yet at least. As a consumer, honesty and integrity are at the top of my list when making purchases. For this reason, I will not be considering this dealership when it is time to make that decision.

My car was taken in because I had to keep jump starting the battery, Once I got a jump I could not turn the car off because it would not come back on. When the service guy called he said oh you need a new battery. I said that cant be so you guys just changed the battery a week ago. So he called me back and said okay we will replace the battery but the computer system need to be switched out for $2800. I said okay. When I picked up my car the hazard lights would not work and the top would no longer come down. I was driving the car and all of a sudden the windows came down without me hitting the button and the top tried to come down on its own. I took the car back in and I was told the switch for the convertible top needed to be changed for $445, I said okay. Today I get a call and am told the windows wont go back up after the new switch for the convertible top because the hazard light switch need to be replaced. I asked how could that be when I bought the car in the windows were working. It seems everytime this technician puts a switch on my car, he shortens out something else. I believe the technician does not know what he is doing other than costing me lots of money. The sad thing about this the service manager will not own up to the fact that his technician is purposely or not knowing his job which is causing more problems for my car. I have no trust in this dealerlship anymore. I just want my car back!

I had an exception experience purchasing my new car. It was easy and seamless.

I originally found our Mercedes E350 Coupe online after searching everywhere in person and online. MB of Houston Greenway had the exact car my wife wanted, for the best price I could find. I dealt exclusively with Joseph Garcia online and over the phone. Since we live in Louisiana, I needed the transaction to be smooth and simple, since we were going to make the drive to Houston on a Friday morning and drive back home on Friday afternoon. That's exactly what the transaction turned out to be. Smooth and simple. There were no surprises with pricing, vehicle availability, or financing. The car was fully detailed upon our arrival and was as immaculate as Joseph had promised. We were in and out of the dealership in less than 2 hours. Great deal and AMAZING customer service. Thanks to our salesman Joseph Garcia and finance manager Donald Cyprian.

Purchased my second MB with Jay Gomez. Highly recommended!

Overall the service was outstanding! Stacy and Ephrim assisted me with purchasing my vehicle. Stacy was so knowledgeable. They took their time and was able to answer all my question. Thanks guys. Keep up the good work!

Very good customer service. ..

Best service , sales and finance. Professional sales and management made my shopping experience excellent. I am a loyal customer who deal with them for the last 14 years. And, still recommend it to all my family and friends.

Fantastic experience with Mercedes Benz of Houston Greenway. Incredible customer service from their GM Benny, through their Sales Manager Jay and then onto their Sales Specialist Mark Kielty who closed our deal thanks to his in-depth knowledge of Mercedes and his infectious love of the product. Their finance guys Kevin and Ali also worked hard to close the deal & Teddy was also fantastic in teaching us the many features included in the car

The fine people at Mercedes-Benz of Greenway Houston exceeded all my expectations when I took my car in for its second-year maintenance service: exceptional kindness, efficiency, timeliness and attention to detail. Bless them all!

Impressive and very courteous sales staff. I would highly recommend this dealership. Large collection of vehicles. Reasonable price.

Mercedes-Benz Greenway provided high quality services.

Great service. I was really impressed with the efficiency of the car buying process. Jay Gomez (internet sales manager) was quick to reach out to me when I made the inquiry on the vehicle I was interested. Jay was very approachable and had great people’s skills. Jim Besecker was the sales person that took care of me. Very straight forward guy. He was also very helpful in getting me all the information on the vehicles that I was interested in. I had done my research on the vehicle I wanted to buy so I was well informed before I even stepped foot at the dealer. Maybe this played a factor in the fact that I never felt pressured to buy the vehicle. The only negative thing in my experience would probable be the finance section. I was already approved for a 2.49 % interest rate with my loan. I felt insulted when they offered me the in house lender with 3.49% rate and on top of that they tried to sell me all the useless crap(worth over 3K which would have increased my monthly payments by more than $200) just to make extra money. Out of respect, I allowed the finance guy to finish his sales pitch(keep in mind, up to this moment he was this nice chatty guy). After I declined the crap he was trying to shovel , he immediately became this serious and not so friendly sales person. Other than that, my whole experience met the expectations that I had in mind when dealing with a Mercedes Benz dealership. I would definitely use this again if I was to upgrade.

I was there for annual service and loke always everything was great.

Purchased a 2012 SL 550. Found it on CarGurus. Condition was just as Joseph represented. Good experience. Worth the 530 mile drive from Pensacola.

Was misinformed about obtaining an inspection sticker. Never received a coupon from the state to renew, noticed I had to have it inspected by 3/18. Monday, I now have to go to the courthouse to obtain sticker, not a grocery store as I was informed by the Mercedes dealership. Get all on the same page boys! Vehicle was purchased at Greenway in 2017. Why not mailed a renewal????

Excellent service! Special thanks to Shady for his attention to detail, sense of urgency, patience and professionalism. Keep up the great job!

great experience! Sales person did a great job! would purchase from dealership again

From the time I email greenway, they email me back saying the car is available. Then the salesman called me back then setup a test drive. Don morlas did a good job. He was busy but he made us feel like we where important. The whole experience was great. We didn't feel pressure. That what I worried the most.

Buying a car from Mercedes Benz Houston was a memorable experience. Not only our sales representative treated us with a professional attitude but he also gave us great advice in finding the right car for our family. We have been recommending our friends to buy from them in the future.

I was so pleased with every aspect of my experience.. ecspecially with Jim Seaman’s the service advisor that took care of my car. I have just recently moved here & he was so kind & helpful. Everyone was the same.. very happy to be at Greenway.. my friend ken Sample referred me to this dealership. He owns a Mercedes he purchased from you. So I’m very happy & will continue to use this location.. thank you

Excellent customer service from the dealer. The price is great. Highly recommended.

Chris Palumbo is my Service Advisor and he's the best!! He's been with MB for 38 years and he's awesome!

Great service, knowledgeable and professional. Many thanks to coco for her wonderful car buying experience. Thanks to her you have gained a permanent client

I took my car for service, it was fast and very well done, Sami was great and excellent service

It was a great experience when I went to buy a new Mercedes. Between my salesman Mike Maidenberg and his associate Teddy Cisneros, I was able to pick out the most beautiful E Class Coupe that I wanted. Teddy is going to enlighten me on all the electronic features the E-400 has to offer. His knowledge, patience & persona exemplifies the Mercedes brand. Thank you Mike Maidenberg for taking me down the runway and into the cockpit of my new E-400 4Matic. I truly am in the clouds now.

Mike Maidenburg was very helpful. He was very professional and I would recommend him to someone who is interested in buying a car. He really took car of me.

Always excellent and quick service. I can go to them if tire pressure gets low and i am concerned and they will fill and check really quickly. Jessica in service and Surender in sales are just awesome...

Brigitte Stewart is EXCELLENT service Advisor and she is very through.

Overall good experience with my service rep Ray who stayed in constant contact as I had brakes, service, and a bad sensor replaced on my S63 AMG. Would recommend.

Worked with Harshad Patel. Super nice and helpful. Worked with team on making vehicle read for the road.

my seller is the best " Brad Biombo " I recommend him excellently, he was very am recommend him 100% he was so nice and patient with me and very professional. Thanks Brad. !!!! :) your the Best !!!!!

I was truly impresed by the customer friendly atmosphere of his dealership. I had been in here many years ago and was not really impressed with the experience. ALL OF THOSE FEELING HAVE BEEN REPLACED with a smile!

Jessica is professional and helpful. She has been my service advisor since I bought my Mercedes in 2015 and has always been able to assist me with everything. She's fantastic.

Very positive, everything went as scheduled. I always use this dealership for repairs and maintenance.

Best service I ever had in and out and a loaner car, I don't think I even touched a door handle while I was in there, they open all the doors for you!

I took my car to get the knob fix for the command center, and when I went to pick it up I noticed the back side of my car and tail light had been scratch. I asked for a manager and they told me to come back the next day, but I waited till one came. Manager signed and took responsibility, but when I went to pick it up again, the tail light was still scratch so I had to leave it again for a third time. They did give me a rental car while my car was in service, but they gave me one with less than 1/4 fuel tank full with the excuse that I would not be charge for it. Finally when my car was ready, they tried to charge me so I had to wait again for another manager to let them know it was the dealership’s fault. As I was leaving, a dealership driver told me good thing I noticed before I left or else the dealership would not had taken responsibility. ALWAYS check your car before you drive off.

Tim was excellent with the service on my car! I have used Greenway for 10 years and they always do a great job.

I talked to Rhett Sanangelo on Friday, Feb. 2nd and bought the car over the phone. I drove down from Shreveport on Saturday and was in and out in less than an hour and a half. Nothing but professionalism from both Rhett and Ari in the finance office. I would highly recommend them if you are making a vehicle purchase.

I was treated like I was the only customer there even though they were very busy. It took a while, but I was well taken care of. The car is fantastic and well worth the price. I plan to return in 3 years for another one.

My experience was wonderful thanks to my awesome salesman Franklin Marcion! Everyone was very kind and the hospitality was amazing!

Always excellent service. Jessica N. is always very helpful. Thank you!

very good service,very good company, very good sales man, very good price

The best car buying experience. Thanks Manny and team for helping me find a nice ride!

We purchased our vehicle from this location. This is our first Benz car. Our salesperson was helpful and knowledgeable. The sevice was outstanding, very professional and exceeded our expectation. We are very pleased with our purchase.

All personnel from the salesmen to the porters, receptionists, office workers, cashiers and especially the service advisors are helpful, polite and professional.