I took my 2019 E63 S AMG for regular maintenace. I received text messages/email videoes during its visit to the dealership on what they saw and what the recommended. I didn't need any additional services but I really liked having video updadtes. At the end of the visit, I received an email message with all of the videos they recorded durinmg my car's visit. Wow. I like this new feature.

My fiancé and I bought a c class today and I absolutely would recommend John any day to help find you a vehicle that’s just right for your family. He is professional yet friendly. Right when you walk in the pre owned door his desk is the second on the left! 😁

Great experience working with Surrender. Very knowledgeable on the product, and he went out of his way to find what I needed. The car is an absolute delight and I got a great price with nothing over msrp.

Had a great experience with Rhett. Called him on a Saturday and had the car by Tuesday after flying in from Austin. They had me in and out within a couple hours. Appreciate the prompt and attentive service from the team!

Great service. Thanks!

Timothy was very friendly and had a pleasant attitude. He made sure to keep me informed about my vehicle’s status and offered many suggestions to keep my car on tip top shape. He also assisted me with a rental when I didn’t call to reserve one. Excellent customer service

Zaid was extremely helpful. I went in with no hope in getting a good deal and he made it happen. Thank you so much for your help.

Buying a car can be stressful, but our car salesman El can made the entire process from beginning to end. The entire staff was extremely professional from the moment we walked into till the moment we left. I am extremely happy with my purchase and will recommend to my friends and family!

Excellent service, as always. Also, an excellent service advisor

My Salesman was great and overall, we had excellent service. The only thing keeping me from 5 stars was a very rude CFS “manager”. Sad that after a great experience, the last experience at the end was unprofessional. I declined purchasing the dealership service plan and she immediately became very rude. After a bit of demeaning questions insinuating I had no concept of car maintenance and the gravity of what I decision I was making, she wrote “CUSTOMER DECLINES All protection largely over the paper and asked me to sign it. At the end, after asking if I knew how to use a tablet to sign my name. When emailing me the signed paperwork of a rather large business transaction, it read— just the one-word, all caps “COPIES” —Not a ‘thank you’, no “here is your copy of the signed agreement…” just “COPIES” Other than this person, everything and everyone else was very nice and professional.

Great dealership and Don M was the perfect salesperson for me. No nonsense and to the point. Great selection of new and used along with total knowledge of every detail of what they are selling. No upselling or add on here. Will be back the next time too. Excellent service start to finish.

Jasper was extremely patient. He did not rush me when voicing my concerns regarding my car. He also gave me feedback in a timely manner. He provided solid exceptional customer service

Great dealership and Don M was the perfect salesperson for me. No nonsense and to the point. Great selection of new and used along with total knowledge of every detail of what they are selling. No upselling or add on here. Will be back the next time too. Excellent service start to finish.

I have purchased 2 vehicles from this dealership within 2 years. This dealership are good and surrounded by nice employees. I had navigation issues with the E300 I recently purchased from them few months ago. I took it back to them and they fixed it . They also filled up my gas tank and save me gas money to drive my mercedes back home to Dallas. I will definitely purchase from them again.

my c250 had got stolen from me and i had to get it towed from the impound because i did not have a key. seeing as though my work hours being reduced because of not having my car. i had the pleasure of being serviced by the nice fellow at parts counter, and the manager they made sure i was able to order a key. they both were kind and patient and empathic. after i paid for the key i was informed it will take three days and my key came early. boy was i soooooo happy. the customer service is off the chain. top tier service u will feel like a celebrity just walking in. i was able to get a courtesy ride home and back to pick up my vehicle with no hassle or long wait times. buying a benz was one of the best decisions i could of made. DONT JUST BUY BENZ………BUY FROM GREENWAY.

Thanks Mercedes-Benz Houston for fixing my flat on Saturday. You guys were so nice to get me in & out quickly from a long 20 hour drive….I really appreciate the VIP treatment 👑

The service team at Greenway Merc went beyond their usual excellence to address service issues and adjustments requested on my vehicle. It looked and sounded better and drove like a new car again.

Service is great Jay my contact is great with communication. My only complaint is why make an appointment if there is no way team can see the car on the day I drop off. Make appointments when there ia time avail to work on car. Left for 3 days. Had a loaner bit not the point. Thanks

Pros: they had the car I wanted (hard to find color) at a great price Cons: 1. The salesman tried to push a demo car on me. I said I prefer the original car and he still quoted me for the demo. I have no doubt he was incentivized to try to sell me the demo. 2. Their financing rate is high, even with excellent credit 3. They will undervalue your trade in. They returned my trade in back to me with the sunroof open and never bothered to tell me that they couldn’t get it closed. When it continued to not close properly they took no responsibility and even suggested it was broken when I brought it in, which clearly was not the case. I did end up purchasing the car because it was the best deal but found my own financing at a better rate (Primeway FCU) and sold my trade in for fair value (CarMax). It was more work but I got the deal I wanted in the end.

Joe in the Parts department was outstanding. I searched numerous Mercedes dealers and the only one that had the part I needed was this one. I live over 3 hours away and Joe took the time and sent me photos to ensure this was the correct part before I drove the 6 hour round trip. Appreciate the support.

Anyone who has shopped is aware that cars are scarce these days...much like everything else. Did Mercedes do a great job of keeping to their timelines and building the car that I ordered? Nope! Not even a little. BUT, Leigh was fantastic to work with and was great at communicating updates and timing as well as being positive and supportive in my purchase journey. I also enjoyed working with Donald when my car finally arrived. Five stars for the boots on the ground!!! Mercedes as a company needs to do better with the car ordering customer experience though.

Very easy to work with, scheduling service appt was a breeze, the process of dropping car off was simple, I was shown the work to be done and estimated cost. Communications of car being ready for pick up was excellent, text as opposed to phone call saved me time having to listen to a voicemail and/or having to call back -genius. Check out was speedy and very professionally handled, no waiting. Kind of wish my other cars were Mercedes too.

After not using my e350 for quite some time, I found the car not start. Since it was inconvenient to jump start the car in the garage, I asked Jerry (Jow) to help and he promptly asked the technician to check the battery and turned out the battery is no good and he fulfilled the battery warranty by switching a new battery and it was a chime when I put it on back home, the car started immediately. Thanks Jerry and thanks Mercedes-Benz of Houston Greenway!!!

Good customer services, Ernesto is a really professional guy. Thanks for all your attention.

What a scam Bought a 2020 SL550 with 11,000 miles and has a CPO, Certified PreOwned warranty. Mercedes-Benz claims that there is a 165 point inspection done to any vehicle that is CPO certified. Apparently they did not inspect this vehicle at all, and if they did, I chose to hide the front end damage, and the bent wheels and the feathered tires. My salesman was Rhett and he does not return my calls anymore either. Manager won’t get on phone. I am avail for a call. Bought sight unseen. Shipped to me and when car arrived, found front end damage, masking tape under front bumper,with paint on it wheels bent and tires feathered. Took the vehicle to my local Mercedes dealer and they confirmed everything mentioned above. Spent $1700 to get it repaired and dealer refused to cover it under warranty after they certified it and overcharged me for the vehicle saying that the certification was worth $5000. I guess to them it was, but to me it is worth a zero, Since they will not cover any of the repairs. This dealership is owned by AutoNation and they are a scam, scam, scam. Buyer beware. Can’t even get them on the phone. They will not even return my calls. I am getting my attorney involved letting Mercedes Benz know what a scam this is.

Mercedes-Benz at Greenway was efficient and thorough in reviewing and maintaining my vehicle. Communication was clear and timely and actual charges were in line with the estimates. I particularly enjoyed the video link of the technician's comments about my car and its status. It was a very pleasant experience.

Peter is my original service man and unfortunately he is not working on Monday. I made an appointment with Michael @1pm and waited for a while in my car looking around I am the only one in the check in area. The guy Patrick came saying that Michael is with someone. He’s looking at his device telling me that it doesn’t show anywhere that I had the tire rotation and alignment done from the past. I asked him if Michael can call me to discuss. The next day came never received any call. Around 2pm I called Michael and he’s telling me that my vehicle will be done shortly. I told him that how could they started my service without a call and I even requested one from Patrick. Then I asked what Patrick was telling me about the tire rotation and alignment. Michael said that it was done from last year. Again, I was told multiple times but Patrick it doesn’t show that it was done. All my vehicle purchased from 1981 till now always been a brand new from a dealership and my services are always done from the dealership because I believe in good faith that they will take care of my vehicle needs and being a Mercedes Benz I expect a top service with experienced team in place. The team always give a big impact of the company reputation.

Customer service was exceptional. Had to wait a while for the paper work to be completed though, but overall it was outstanding, so it's 5 stars for me.

They did great job… when in and get the problem fix. Thanks you!

The service is excellent and the staff very professional. We went to take our car for regular maintenance and pick up a loaner. We were in and out in less than a half hour. The loner we were given is brand new and very clean.

Chris was awesome! I gave him my wish list and my non negotiables! In this current market, I was so nervous about buying and & finding my dream car but Chris and the Mercedes Greenway team made the process super easy! He found my car and got it here before summer just as he said he would! I am obsessed with my car and very satisficed with my experience at Mercedes- Benz Greenway!

I had a great experience at Mercedes-Benz of Houston Greenway, working with Laslo to find my next car. I was searching for a used vehicle, and he helped me narrow my search. They had plenty to choose from in their inventory. That saved me so much time, and I was able to find a car I love. Laslo answered all my questions and made the purchasing process very smooth. I would recommend this dealership and plan on returning in a few years for my next purchase.

Setting up service appointment is Relatively easy. Pete who usually is not my service person was able to take care of me. Followed up throughout the day on the status of my car. Would definitely recommend this dealership for service again. Everyone always nice and communicates clearly.

Great people, great service Upfront pricing! Process changes due to pandemic Overall great experience

This is the only place I can take rmy “Merci & Grace” Mercedes Benz for her annual “wellness” checks. They are super helpful, reliable and honest. Ask for Michael Alf, very professional

I am genuinely beyond satisfied and delighted to have the experience I had selling my vehicle with AutoNation at Mercedes-Benz of Houston Greenway. I can't say the same for everyone, but my acquisition coordinator Zaid Smair made my experience 10/10. I was second guessing selling my car, but Zaid was phenomenal at his job, by following up with me answering any questions I had. When I finally came into sale my car he provided me with honestly the best customer service experience, made the process quick and smooth.

Very organized with a professional staff

Great service and surendra and ryan were great to work with.

Extremely disappointed. The worst customer service of any dealership and that says a lot seeing as I have lived in 9 different cities. This was the 3rd time over 2 years that I had the almost same experience so this was NOT an anomaly. It is very difficult to get help, they are the most unfriendly to talk to, come across extremely arrogant, and they do not seem to care as if you are bothering them. The sales person was extremely lazy and was yelling across the floor to the person at the front desk instead of walking over. It was ridiculous, he kept yelling, "huh????". So unprofessional. I would have been such an easy sell as I was going to pay cash. Three strikes and your out! I will go long and far to find the car before I purchase anything from this dealership.

Overall Jay and the service people did a very good job.However , the damage to the front windshield was not completely repaired. Everything else was excellent

Salesperson is so friendly and keeps me posted with updates frequently. Good cafeteria. Good Lounge facility provided. Bought the new car A220 just loved the service. Corian (Salesperson) is so caring and helped me with all needed information and delivered on time as promised.

Working with Ryan and Surendar was great Surendra was very humble and help with setting up all the features. Thanks guys for all the support.

Exceptional and friendly service by Michael. Highly recommend

Fabulous buying experience! Chris Obanion was very attentive. He sent videos of the vehicle we were interested in. Called to answer any and all questions and even contacted us after the sale was complete to help with any questions we had. This dealership makes buying a car a joy instead of a hassle. Would highly recommend and will definitely return!

The managers along with some of the sales people that work here do not have the best sales practices. They are sneaky little liars. Do not trust them and always get everything in writing along with verifying it twice with them. This dealership does not deserve the one star I gave them. They will smile in your face while they try their best to cheat you out of a fair deal.

Tim Jue is my advisor and had to work with Chuck Cartwright a few times. Both gentlemen are fantastic and have gone out of their way to help and I have to say my C-300 required some help several times. If there is a reason, I may go with another Mercedes car it is because of these two people.

Great job getting the work completed and also providing a loaner. Nice to have water and snacks available too!

There is no doubt why they said “The best or nothing” Awesome atmosphere great service and very professional personnel

Go Find Jerry Jow who is my King of Service - He is EXCEPTIONAL

Jay handled everything very well. Kept me well informed and was very pleasant to deal with.

Mercedes Benz greenway staff is the best! Chris helped me find the car of my dreams. I love my new car!

Very helpful, knowledgeable and very kind people there. Nice place to work with. I wish they would haggle more but that was my only issue. Pleasant people to do business with

Great customer service,

Jacqueline is AMAZING, always gives great personal service and makes me feel like I am a person and not just another number. I've been with Mercedes for my personal and work vehicles for over 20 years, and Jacqueline is the best service advisor I have ever had! I am also a business owner and for our real estate brokerage, customer service is the most important thing, I would hire Jacqueline in a heartbeat. Alexander DiSaggio | City Group Properties

Vehicle inspection was excellent with note of upcoming service. Jerry Jow is an exceptional service representative for Mercedes Benz Greenway. He is knowledgeable, accessible, kind, and always has great customer interaction. Thank you, what an asset to the company.

I was greeted by my service advisor (Minh Thach) with enthusiasm and knowledge of what service my SUV needed. Very helpful.

We purchased our 3rd MB from Greenway. The service is stellar and even though the Clear Lake MB is closer we won’t buy any vehicle without Hector Cardet. He has been the best salesperson. He knows what we like and keeps in touch with us between purchases. Love my SUV and we love Hector.

I had a great experience when dropping my car off for service! My mechanic Ray was friendly and kept me updated!

Mr. Mike Walsh and his Service Department Team at Mercedes Benz of Houston- Greenway are seasoned professionals who provide prompt and efficient automotive service solutions. I highly recommend Mr. Mike Walsh at Mercedes Benz of Houston- Greenway.

Great service and friendly atmosphere , Ian interested in the Eq electronic car.

Brigitt at Greenway Mercedes service was excellent… Extremely attentive and always available when I needed her. A very professional experience!

Carlos was fantastic. Very professional throughout the process.

Great Job!! In and out in 2 hours on a Saturday— Busted tire! Veronica helped me and everything was Smooth! Thanks!

J Conn was absolutely awesome!! Ensured the complete service of my vehicle. Very satisfied!!

In really enjoy and love my new vehicle mercedes c300 , tris is the one to help us , he's really professional and helpful for pick right car for us and finance also really fast no extra charge like other dealers . Thank your help and I'm will come back with another mercedes in future.

My experience was great. My advisor Peter is always polite, pleasant, a good communicator and thoroughly explains the service needed.

Guaranteed good service every visit

Our experience with the service department was very smooth pretty darn quick Patrick was very helpful answered all our questions we like him

Manny was very helpful and patient with my when buying my car! All of the staff had the best customer service and anyone looking to buy a car I would go to Mercedes-Benz of Houston Greenway!

Just got my 3rd Mercedes! GLE 350. It’s a beautiful vehicle, but the two reasons I purchased at Greenway is because of my service advisor Chris Plumbo and my new friend Coco! She is dynamite, she took care of everything and kept me in the loop during the process. Excited and i love my new GLE!

AutoNation offered me a great price for my car. I thought it was to good to be true, Zied made the process easy. I will definitely pick Mercedes-Benz of Greenway for my next auto transaction.

Great Service

This is one of the worst Mercedes dealerships I have visited. The dealership hardly had any vehicles and the staff was less than helpful. I have visited this location three times and have consistently recieved terrible customer service. If you are looking for a good dealership, seek elsewhere.

It was a great experience, didn't have to wait long at all

I went in the morning for a tire that was corrupted and got the service done in two hours. great service

My family has purchased several cars from Mercedes-Benz of Houston - Greenway and the experience is always great. This time I was getting a S560 which is in extremely high demand right now but I was still able to negotiate a very competitive price, along with a sweet trade-in for my previous car. Do not use Chris O’Banion in new car sales. That part of the experience turned out to be an unfortunate one but Kevin in the finance department was a total rockstar. He undid what Chris was about to get me stuck in. I didn’t need financing. I had already wired the full amount per Chris’ instruction but then he tried to hose me with a temporary finance bc the wire didn’t automatically hit. That’s his way to make extra commission when I never needed the financing. Anyway, it was resolved and undone thanks to Kevin. Mercedes-Benz is known for their exemplary customer service but the Greenway location in particular really goes above and beyond. I once had a horrible experience at Sugarland, so coming to Greenway is always a pleasure! Also, their service department is the best!! Ask for Jerry Jow. He’s been there forever and knows Mercedes cars inside out. Thanks y’all!!! I love my new baby!❤️‍🔥

My experience at Mercedes-Benz of Houston Greenway was very positive. From the moment I walked through the door I was well taken care of. Mariah was incredibly helpful and the finance team was knowledgable.

Peter is my adviser and he was constantly communicating the needs of my vehicle and the work needed. He went above and beyond to ensure my vehicle is at its best operationally. I am very appreciative and grateful to have him as my car advisor.

The vehicle purchase was great however the Veritas extended warranty isn’t what they claim. I was told it included everything except a few specific items. After getting home and reading through the volume of paper work I discovered that coverage wasn’t as described so I decided to cancel. After a lot of time in the phone I’m told that’s is in the cancellation portal and I should expect my refund in 4-6 weeks. This is unacceptable. They sure didn’t give me 4-6 weeks to pay them. I’m surprised that a reputable dealership would sell this garbage.

Had a very good experience despite purchasing from out of state which added some complexity to the sales process.

I love working with Timothy. He is amazing Representative. He follows up and keeps me updated on the status of my vehicle

Definitely stop by and ask for Zaid when returning your lease or selling your car! Made sure I was in and out quickly.

Zaid is the person who made my experience exceptional. He professional and easy to work with.

Sam Mirza was awesome to work with and made the entire process of trading my car and buying a new one easy and seamless. Would highly recommend them to anyone in the market for a new car!

Greeting staff . Always kept in touch . I ordered they delivered. I’m very pleased with my purchase. Thanks

Jerry Jow was very professional and addressed all of my concerns.

I wish I could leave -0- stars. My husband and I went in to purchase a vehicle and this dealership treated us like shyt! Additionally, we called after leaving and asked to speak with the GM, the rep who answered the phone told us NO we cannot speak to the GM. My husband asked why not and he put us on hold with waiting music without any further comments. Don’t waste your time here. Customer service is horrendously poor and insulting.

I had a great experience at this location. I called in about a used vehicle and spoke with Mr. Griffin. The process was very smooth and the vehicle was perfect. We had a few issues with finacing but Mr. Griffin did everything he could to get my husband and I financing very quickly. He kept us informed about the vehicle every step of the way until it was time to pick it up. We live in Spring very close to the North Mercedes Benz location but in the past we have had issues with their service department and have decided not to return to patronize them moving forward. I would rather drive to the Greenway location where I know for sure I will be taken care of! We will definitely be back to this location for all of our car buying needs in the future. Big thanks to the used car team for a job well done and fir securing a customer for life!

Excellent service.

Timothy my service advisor was very helpful in getting my car towed and setting up loaner car.

Service is fantastic! Desk up front at checkout is welcomed!

I always have a great experience at Greenway Mercedes my salesman Surrender looks out for me and helps me make the best decision

Went in for an issue with the vehicle startup (they claim to have found no issue). There was also an issue with the car drifting far left (they advised another tire rotation and balance). A tire rotation and balance was already done earlier in the same month their explanation was that a pothole could have caused it to be off again. After the rotation/balance it now drifts far right. As most people noted, I received the car back dirty of dirty wet shoe prints all over a white vehicle. I didn’t make a fuss about it. The car is still drifting and the noise remains at starting the vehicle. So no issues were actually resolved. I may need to try a different location. I also now realize that most dealerships are strategically placed near a really noisy freeway which makes it hard for you to hear anything in terms of how the vehicle drives. This is still not an excuse to what I and my husband can easily audibly hear at each start. How they didn’t hear it is interesting. As if the vehicle temporarily stopped the issues while in the shop. Aside from that everyone was really nice, accommodating, and professional. Check out was a breeze. The loaner was clean. The advisor communicated well after I had to call and even figure out who the person was.

They inspected our vehicle for trade in value and left the sunroof open. We tried to close it and it would not close. I held down the wind deflector and closed it but they did NOTHING but argue for 45 minutes! We probably have used the sunroof twice on this car and it is not even paid off yet. So my advice is to definitely not go to this location if you care about your vehicle or customer service. They had their own mechanics who probably could have fixed the problem within minutes but argued with no apologies. You can’t understand by just reading this but 45 minutes in the Houston 99F tends to upset many people when the customer service is that poor! No wonder society is failing

My representative Kevin was very helpful. The problem was repaired while I waited.

My experience couldn?t have been better. My advisor, Michael Alf was knowledgeable of service and maintenance. I was handled professionally and also learned a lot about my vehicle. I?m very pleased.

Communication throughout service was prompt and Peter helped speed up process by having all documents ready at time of pick up.

I would like to start off for the amazing customer service done by Santiago Galena at the Greenway location! He saw me exiting the location after told that a representative would assist me if I waited 20-30 minutes. Which I waited patiently for 2 hours and no one checked up on my status unless I approached them multiple times. All of the representatives I spoke for update were very nice. However, whom I assume is Sergi was behind the desk beside the lounge. Was one of the most unprofessional representatives I have dealt with. Coming from my business position who values customer service and that being a founding value of great business; he gave the complete opposite. While Santiago helped me with my situation. When I approached Sergi with my issue he didn’t offer no service regarding the issue or alternative for my situation. As a Mercedes brand no matter which location you pick up from; customer service should be applied everywhere and every time. After the frustration, he gave no empathy to my situation and told me to that the service department are the only ones who can fix my situation and they closed at 5. Within regards I was there way before 5 and no one informed me of such information. Great Job Santiago, the service you bring is what makes customers come back every time.Kudos to you!

Mo is the best!

Always excellent customer service. Technicians are the best in the business

Best experience ever. Jasper was the greatest. He took care of my cars needs exceptionally well.

Made to feel welcome at all times. The entire staff/team worked together to make this a memorable experience .

I can’t speak highly enough of this location and my advisor Michael Alf. The knowledge and professionalism that I received…. And continue to receive from him is unmatched. He makes me proud to be an owner of such an amazing automobile.

The service at MGHG was excellent! Everything from the reception to the return of my vehicle was great.

I have dealt with other Mercedes-Benz dealerships in the Texas area, and Mercedes-Benz of Houston Greenway is by far the best dealership when it comes to professionalism and customer care. They have surpassed all of my expectations. If you are looking for a good experience with your Mercedes, this is the dealership for you.

Really appreciated the patience our salesman David Griffin had with us. Everything we asked for he provided and made us feel comfortable. Nice follow up afterwards.

Beautiful dealership with nice amenities, drinks, snacks, and friendly folks everywhere who are willing to help. Fair dealings and professionalism was top notch. They gave a good price on my trade-in and offered a fair deal on a new vehicle purchase. I already sent my own mother in law and aunt to them to get new vehicles as well.

I had a great experience buying my car at Mercedes Benz of Greenway. They have great customer service and even followed up 2 days later to see how things were and make sure I had no problems. John Nguyen was very personable and responsive to all my questions. I would use them again in the future without a doubt.

Zaid Smair has provided an excellent service at the dealership. He answered all questions and was very nice to us. I very much enjoyed working with him.

Jasper Mendoza was punctual, friendly and extremely helpful!

I had received the best experience with Christopher Obanion at Mercedes-Benz of Houston Greenway. He made my car purchase easy. I highly recommend connecting with Chris – he patiently listens to your requirement and help you find a suitable vehicle for you, great adviser and has a great follow up ethic after driving off to ensure you’re enjoying your new car. I’m completely happy with my vehicle. Thank you so much Chris and entire staff at Mercedes-Benz of Houston Greenway.

Kevin Graves has been my service advisor for 10 years. He is always on top of all of my services. He will call and explain to me what they have done on my car. He always remembers me and I am his loyal fan. He is the best service advisor I?ve ever had at any dealership I?ve worked with.

Before I go car shopping i do my research and I'm always prepared because I do not like to be haggled or have a sales rep give me their speech and direct me to a vehicle I do not like or want. When we walked in Mr. David G. greeted my wife and I with kindness and respect. This was our first time at a Mercedes Dealership and she did change her mind of what she wanted, but he let her choose what she wanted and was with us every step of the way. Him and another rep(also called David) went out of their way to make sure my wife understood every features that Mercedes has to offer in their new cars. She left happy and glad we had a good experience. We will come back when its time to upgrade, and maybe by that time David G. will be Manager.

Really great and efficient communicative experience with the service team!

My new car was a process however the team got it done.

Jacqueline Campos is a nice and professional service advisor, she listens to customer requests and does the best she can to help her customers. We trust her, she is an honest person. I went to Mercedes-Benz of Houston Greenway to take care of my car for many years, their manager is a good leader he makes good decisions and solves problems.

I had great car-buying experience at Mercedes-Benz of Houston Greenway. This is my first car in Houston, the professional guys helped me a lot because I am not familiar with cars and sometimes it was difficult to understand. They are patient and friendly introduce in detail to me. Overall I saved much time and brought a great car. I love this car. Many thanks to Sam, Roley and product specialist.

I always have a great experience whenever I visit the Greenway Mercedes. Ernesto always make sure that my children and I have good experience when we bring our vehicle in for service. The Frazier’s Family

Jessica and the manager at service were wonderful! My car is doing great and it has been 11 years since I bought it here!

Jacqueline Campos is a nice and professional service advisor; she listens to customer requests and does the best she can to help her customers. We trust her, she is an honest person. I went to Mercedes-Benz of Houston Greenway to take care of my car for many years, their manager is a good leader he makes good decisions and solves problems.

The professionalism of the staff is fantastic. My Service Mgr Jay is very personable and knowledgeable.

Great service. Using since 2013 for service and never had a problem.

I am a return customer at Mercedes-Benz of Greenway & have had the pleasure of working with, Ryan! Friendly, knowledgeable & efficient - Ryan will gain insight into what you?re looking for & will offer personalized solutions to suit your needs. It?s all a pleasant conversation & experience from beginning to ?until next time?. If you?re in the market for a car, I highly recommend connecting with Ryan - he is patient, thorough, responsive & has a great follow up ethic after drive off to ensure you?re enjoying your new car. Thank you for making this an experience to remember & for getting me taken care of, always - until next time!

Our agent Derrick helped through the entire process. He is very helpful, professional and patient. Nice experience there.

I am a return customer at Mercedes-Benz of Greenway & have had the pleasure of working with, Ryan! Friendly, knowledgeable & efficient - Ryan will gain insight into what you’re looking for & will offer personalized solutions to suit your needs. It’s all a pleasant conversation & experience from beginning to ‘until next time’. If you’re in the market for a car, I highly recommend connecting with Ryan - he is patient, thorough, responsive & has a great follow up ethic after drive off to ensure you’re enjoying your new car. Thank you for making this an experience to remember & for getting me taken care of, always - until next time!

Recently I had a error message on my new AMG GLA45. I took it to my service Representative Ernesto Zutierrez. He and the mechanic determined it was a faulty sincere. Ernesto arranged a loaner car the part was ordered and installed in the afternoon the following day and I picked up my car. Ernesto is my service representative and knows how much I like my AMG and worked to get it back to me as soon as possible. The entire team at Mercedes Benz of Greenway are outstanding they stay with an issue till they solve it. Thank you for been diligent in your efforts. Regards Stephen L. Wampler

The Best Customer Service Ever, I recently took my 2019 GLC 300 for a few problems to be fixed, and like always they took care of them, To me this customer service among all the Mercedes Benz Dealers in Houston,TX. Is the best ! They always there when you need them. Thanks to the whole Mercedes of Greenway Team. Keep up the good work!

Went out of their way to find the exact car I wanted in my search. Transparent and up front on pricing, service, etc. Extremely customer service oriented...could not be happier.

Amazing service ! I give beyond 10 stars. Go to Laszlo he’s amazing .

The Best Customer Service Ever, I recently took my 2019 GLC 300 for a few problems to be fixed, and like always they took care of them, To me this customer service among all the Mercedes Benz Dealers in Houston,TX. Is the best ! Ernesto Gutierrez my service Advisor, Teresa on Financing and obviously the General Manager, They always there when you need them. Thanks to the whole Mercedes of Greenway Team. Keep up the good work!

Always prompt and efficient service. Been servicing our 2010 ML350 since bought. Never had to return for incomplete work.

Been a long time customer! Made an appointment 2-days in advance for oil change and tire rotation. This should take less than an hour! Arrived on time at 10:30 AM. Car was accepted but was told later that it will take all day! Asked why I was not told that before coming to the shop and why the appointment was accepted for waiting at the shop? I was told the appointments are only to get me in line! Really? Is this what you can expect from a MB dealership? Had to leave the car and later went to pick up after completion of service. Spent all day just for an oil change!

They always get the job done and take care of me in a timely manner .

Horrible customer service...I was assigned to David and prior to have my credit run I explained my situation and finances In detail was assured one thing and was resulted with other options that exceeded my capacity...I felt David was money hungry and trying. To pinch as much as he could from me I expressed such asked to speak with a manager and was disregard... I retrieved my documents and left...I would still like to speak to a manager or someone of acting authority over this dealership and the north Houston location

our service advisor, Jerry, Jow always handles our issues in a courteous and timely manner.

Fast and friendly service.

Checked in my car at service center couple days ago, Brigitt is the best! I will make appointment with her only in the future for service.

Neither the salesman nor the Finance manager were friendly. They both didn't seem to want to be to bothered nor answer many questions from the customer that was ACTUALLY buying a car! I was Not to pleased with the level of customer service I received & do NOT prefer to come back to this dealer.

Jessica is a good service technician. I've enjoyed working with her for the last seven years. Always arranges for a rental car or shuttle back to my office.

Great Experience. Transaction time took less than 3 hours

Go in for one issue and I get, without asking, a list of other issues ?wrong? with car worth over $11,000.00 aside fro over one thousand for initial issue. Really? Car was functioning fine other than a light coming on. This has been consistent all the years. Done. Sold car and bought a non- Mercedes.

Awesome experience! The customer service was exceptional and the staff was punctual. I was very pleased on my first visit.

Great offer and friendly, professional, efficient service.

I waited 4hours and have to bring my car back on Monday

Smooth, pleasant and easy getting my car serviced at Greenway MB. They made my experience carefree by not only offering to take me home after drop off, but also to pick me up from home when was ready! Extra points!!! In the past with other dealerships, offer has only been given when droping off

I bought a new vehicle and Hector was amazing to work with. He kept me up to date on my car production and delivery date.

This was my very first experience at purchasing a Mercedes and I must say will not be my last! Surender Kamnani was an absolute joy to work with. He is very personable and humorous. He made my experience one to remember. Surender took his time and made sure I understood everything about the car and that I did not make a decision that I didn’t want to make. It wasn’t just about a sale to him he wanted to make sure I was satisfied with my choices and for that he gets 5 stars!!!

Chris O did his thing with my Mercedes’ deal! I always wanted one my whole life and he did his thing and made it happen. I went in 6 months ago and I know he thought he would never see me again but I kept my word and came back and purchased from him. Y’all show him so major love!

One of the BEST dealerships ever!!! I loved my experience with Chris (sales) and Kevin (finance) was amazing as well. They made sure to get me exactly what I wanted for the perfect price and I’m just so happy about that!!!! 10/10. I love it there

Excellence Service. Got my car inspected, service was quick and simple. Very efficient group, work fast and diligently to get the issue repaired.

Great experience, my service adviser Jay Mendoza is the best.

Fantastic service from Leigh Bennet and the team!.

This was my very first experience at purchasing a Mercedes and I must say will not be my last! Surender was an absolute joy to work with. He is very personable and humorous. He made my experience one to remember. Surender took his time and made sure I understood everything about the car and that I did not make a decision that I didn’t want to make. It wasn’t just about a sale to him he wanted to make sure I was satisfied with my choices and for that he gets 5 stars!!!

Excellent customer service! Always professional, courteous, and prompt.

Always great service and fast. My service advisor is Bridgett. She’s incredible.

Had a great experience here with my new GLC lease, Carolyn Pellegrino provided outstanding service throughout the entire process. After my initial inquiry, multiple sales associates contacted me but she was the only one who stuck with it and patiently worked with me. I was truly impressed with her attention to detail, her commitment, and her level of professionalism.

Kevin Graves is amazing service advisor! Definitely have all work done here because of his professionalism

Leased a 2022 S500. From test drive, to ordering and delivery, great experience.

Mike Walsh at Mercedes-Benz of Houston Greenway is our service advisor and has been for many years for my husband's and my Mercedes cars. Mike is an outstanding service advisor. He always gets us in and out as requested. He is very professional and attentive to our needs. We received a Service A for my Mercedes this week and everything worked out fine. Jacqueline C. also assisted us and was very professional as was Armando, the shuttle driver.

Fast and excellent service

I always have a good experience at this dealership. Quick and efficient service and friendly staff.

Great service! It was for a state inspection but we got a lot more things done for free: car wash, inspections, and of course there is the nice coffe bar.

We purchased our new GLC 300 with the assistance of Mo Al-Fawriya. Mo was fantastic from start to finish. We only had to wait 3 weeks for our car which in today's market is great. The Greenway dealership is one of the best I have visited and the experience was excellent.

parts department are Really helpful. I will come back.

Harshad is my favorite!!!

Rukn will make your experience as personalized as possible . Best car sales person

Repaired my vehicle faster than predicted.

Jay Krohn In the service department is amazing. If you need any one to help you from service, get with Jay. He is Personable, professional, fast and accurate. I highly recommend him for any of your service needs

Luxury Automobiles, and luxury customer services. Artem exceeded my expectations. He went the extra mile. I strongly recomen him.

Very pleased. The efficiency of this very busy service area is remarkable. I received very polite and prompt attention, almost no wait at any point. My car was serviced, then washed and interior cleaned. I recently purchased my car from Greenway and this was my first service experience. Very Impressive, especially since the place is so busy!

Recently done the maintenance and tire rotation. The tire pressure light was on just after drove out the dealership for a minute. Went to discount tire to check the 4 tire pressure and solved.

Do you have use cars for sale S class?

Jay Kohn is the best!

Great customer service Ogi was very helpful and great person. Thank you all

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Amazing positive experience with my service advisor Michael Alf. Michael was pleasant and easy to work with from start to finish. I will absolutely ask for Michael to be my advisor next time.

Repairs and recommendations for future purchases was done i a timely manner.

My issue was in service dept Jay Kohn was the worst. He tried to add 2 extra services on me without even asking me. Then just walked away when i asked him about it. I had to ask for his boss. Stay away from this man older looking guy with grey beard. Jay Kohn shame on you!

Unfortunately the staff not being all on the same page when it comes to policies/rules etc is what ultimately made me give this location 1 star. The loaner car department is a hassle. I’ve been waiting for a new drivers license to come through the mail for over a month now and all i had was a photo ID. The woman I spoke to on the phone Aj and Stacey both mentioned if I had a printed copy of my drivers license along with an actual hard copy ID of myself that would suffice. I took a lyft back to the dealership just to still be told no although i called before hand .Marcos López the manager of the loaner car department and I must say I was very disappointed with the way he handled the situation by trying to go back and forth with me even when I told him who I spoke to. Nasty attitude and belittling. This is not a location I would go back to. Micheal Alf my service advisor was a sweet man that was very personable, but unfortunately the manager is what turned my experience sour .

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It was a great experience. From Carolyn in sales, to Roley in Finance, and the best, Chance in orienting me for 90 mins on the my first electric car. What an amazing job he did. Great teacher, and very passionate about what he does. Very knowledgeable and willing to share his wisdom in a very effective manner. The only matter that is confusing and no one had clarity was the 7500.00 credit from Government and the certification needed.

Great first service on my brand new GLS450! Service manager was very courteous and took responsibility for a few additional issues that I had with the vehicle and set everything in order. Being a recent resident of Houston, this workshop is conveniently located close to my house and I was extremely satisfied with the service and would definitely return for my next service.

The salesperson who helped me was a pleasure to deal with. They respected my time and got me out of the dealership with the car I wanted quickly.

Is beautiful place to buy a new car 🚗

Welcoming start, updates during the day, Video recap from tech showing my car was informative. Car ready as promised.

The service team is exceptional. I had some special circumstances arise during my car’s time in service and they made accommodations and we kind and compassionate. Paul & Tim always provide service that exceeds expectations!!!!!

Their customer service is Non-existent. We arrived with a tire that was fine. No low tire pressure warning or light. We left our car in their care for 48 hours for maintenance and by the time we came to pick up the car our tire pressure was at 2% ! The fact that they allowed us to drive off the lot in a car that was un drivable and could place us in danger speaks volumes about management.They had no regard for our safety and refused to assist. It was a terrible experience and we have no plans to return.

Nice Crew, but lack Business knowledge and expertise. If you’re going to sell your car, Vroom Texas will pay 15% higher than what Mercedes Benz of Houston Greenway offers. Also, it took me 2 1/2 hours to get a appraisal, had wasted my precious time!

Service Center Review: I went for a 1st year annual inspection and an oil change. I loved that they let me drop off before work at 7 AM. They did a good job of texting me updates. I picked up after work in which we found out a few things, #1 I didn't need an inspection, they did a multipoint inspection but no state inspection (aka didn't charge me for something I didn't need since I was under a two year inspection sticker) #2 I was not under the Auto Nation package aka I would have been responsible for a lot more charges than I thought and was quoted. Patrick was AMAZING and helped remedy that since we were both unaware of that fact and got me to a reasonable price walking out for my services. That extra care was very appreciated instead of holding me responsible which they could've absolutely done. I would use MB Greenway again just off my experience with Patrick. Lastly, my car was sparkling clean and well vacuumed (which my other old changes at other companies say they do but never do). My only negative is that when they valeted my car they adjusted the seats (and likely had to because of inspection too) and it was a pain to readjust but that was V minor. Thanks Patrick and MB Greenway!

I have been a client at MB Greenway for almost a decade and everyone has always been helpful and professional. HOWEVER be aware of the financial advisor Ali Akhavan because this man will lie and deceive you and will make you question your own intelligence for trusting him. I’m giving the 5 star because I’m grateful to my Sales’s representative Mr. Leigh and Mr. Graves at service and everyone else who have always been very kind and helpful but again I’m extremely disappointed in that particular employee in the financial department. Thank you!

I bought a 2015 Honda CR-V here, and initially I was worried coming into a Mercedes Benz Dealership for a used car. But David and Surrender were both very helpful and provided excellent service. I did need to come back for a warped rotor on my vehicle, but Surrender made sure it was replaced and taken care of, and he was very communicative. I had my car back the next day. Overall, I had a great experience buying here. I’m giving 4 instead of 5 stars because they should’ve caught that warped rotor when they performed their initial inspection of my Honda. It was loud and could’ve been easily replaced. Since then, I’ve also had to replace the tire on that wheel because the warped rotor caused it to wear unevenly. If you’re looking to buy a used car with no hassle and receive excellent service, I definitely recommend this place.

Great experience !!! David Griffin definitely did his thing and got us into our new 2021 vehicle. Great customer service. Finance Kevin did great as well. And gave us great advice! I would totally recommend !!!

Kevin Graves continues to provide me with excellent service. He has been my service advisor for many years.

If I could give them a negative star I would. They sold me a vehicle and the check engine light came on the next day. They did nothing about now I’m stuck with a lemon. DO NOT GO HERE

Love the service they all make ne fill like i am family, and they all ways ask if i need anything

Dealership was great. Would recommend to friends/family

We spent way much longer time at the dealership than we thought we had to, but, the only reason for a excellent experience is Zaid. Great service oriented individual who kept us in the loop on the process. We appreciated doing business with him and would call him first for any of our car needs in the future.

Ryan and Donald made my Mercedes Benz experience an amazing one! Customer service was A+ in all areas, and they really took the time to listen to what I wanted in a vehicle and they made it happen! This is my 2nd vehicle with Mercedes-Benz of Greenway Plaza and it won't be my last!

I purchased my 2nd mercedes from them within 2 years in a row and everything went great. There staffs are friendly and also a nice environment . I will definitely patronized them again

I am always treated with very well at this Mercedes outlet.

Carolyn is amazing and very knowledgeable about what she does. Would definitely recommend her to others!

As usual, I had a flawless experience with routine annual service on my E 450 convertible. Mike Walsh, my service attendant was courteous, knowledgeable and efficient in taking care of my car. I am quite pleased with Mercedes Greenway customer service. T M W

From my first inquiry about a used Range Rover Sport, Remus Bulmer was super helpful. He was able to get me additional pictures and close ups of the car as I was based in Austin and the car was in Houston. We communicated throughout the day and he offered to hold the car until I was able to get to Houston early the next morning. The car was in immaculate condition as described by him and the sale went through so smoothly. If I need to purchase another new or used car in the future, I would use this dealership for sure. From the first point of contact right down to dealing with the finance department, everyone was extremely polite and professional. The quality of used vehicles including warranty and extended warranty options they offer are amazing. Thank you for my awesome Range Rover Sport!

Every time I visit greenway Mr Jay is always kind , honest, and helpful w approximate service time But in all I’m pleased with this dealership

After a miscommunication regarding my service the team (led by Claudio) rectified the situation quickly and completed the service fast! I was very grateful this was handled so professionally!

My technician Minh was very thorough. He worked within my budget and prioritized my repair needs. I was able to make informed decisions and have a maintenance plan for the future. He did a great job.

Best Service ever!!!! They always take care of customers. Communication is on point. Been a customer for 10+ years. My service advisor Peter is always wonderful and pleasant.

Very few things in life impress me. The level of service I consistently receive at Greenway Mercedes from my service advisor, Kevin Graves, and his staff, is most certainly one of them. From the time I pull in until the time I leave, Kevin makes sure that his staff delivers on his promise that the issue that needs to be resolved is done so right the first time. Kevin and his crew are the gold standard. Any questions?

Attentive and Professional Staff. Jay Kohn is an extremely knowledgeable Service Associate. Work was done in a timely manner and vehicle was delivered nicely washed.

There is no one answering phones. Skeleton crew. Can't get sales people only answering machine.

great service the entire process was seamless. I dropped my car off got a loaner and picked up my car the next morning

What a great experience! Laszlo and the Finance Manager provided exceptional service from start to finish.

We’re very happy with the staff at Mercedes Bentz of Houston Greenway, especially our salesman Bradey Biondo. Brad went out of his way to make sure everything is done correctly and even showed us how to use the Mercedes Benz app. Thanks a bunch Brad!

I recently stopped by my favorite MB dealer @ GW for an oil change and left w my 3rd MB. LOVE LOVE. Like they say the 3rd is a charm. From the staff and my personal, I call him my advisor because as a single woman he explains and walks me truly through the process all the time again thank you, D Griffin, for all your help and assistance. 2022 I have absolutely nothing negative to say about MB GW getting my second ride in 2019. Recently trade it in for my new one in April 2022. I had the pleasure of meeting Mr. David Griffin when I bought my first car on June 8, 2013. He help me understand all that I needed to know about purchasing and financing my car. I refer my BF recently and she was very, please. I recently purchase another Mercedes 2019. I trust his judgment and character when communicating the process. Honestly, he is so good that my daughter just purchase her first Mercedes a couple of weeks ago. I will recommend any friends and family because he is trustworthy.

The only thing I can complain about is that my car is never washed correctly beside that everyone is very professional and friendly.

Outstanding service as usual, especially Mike Walsh.

Want a dealership that offers excellent customer service this is the place. I highly recommend you check them out. Manny Rodriguez is awesome. Friendly and courteous. I will be doing business with them again.

very good

My experience with Manny was great! I contacted Mercedes-Benz of Houston Greenway regarding a vehicle I saw online. Manny responded immediately. I informed him that I wanted to come in the next day to look at the vehicle. When we got there the inspection process had already been started but we where still able to see the vehicle and test drive. My daughter loved the vehicle. We started the process to purchase and it went smoothly and hassle free. It was awesome working with Manny and I will definitely refer my family and friends to your location. Thank you!!

Excelente Dealer

VERY POOR SALES MANSHIP. BUSINESS LIES TO CUSTOMERS LACK OF COMMUNICATION FROM SALES AGENT DERRICK KING. FINANCE MANAGER PJ IS RUDE OVER TALKS CUSTOMER AND NOT WILLING TO HELP DEALERSHIP WILL TRY TO STEAL FROM A CUSTOMER STATING THE BANK SAID ONE THING WHEN IT COMES TO FINANCING AND THE FINANCE MANAGER TO CALL THE BANK AND LET ME HEAR THE CONVERSATION ABOUT MY LOAN APPROVAL PG REFUSED TO AND BASICALLY TURNED ME AWAY AS A WELL QUALIFIED CUSTOMER. HIS ATTITUDE WAS VERY DISMISSIVE I WOULD STAY FAR AWAY FROM THIS MERCEDES DEALERSHIP. AFTER 2 WEEKS OF CAR SHOPPING WITH SALES AGEBT DERRICK MY TIME WAS WASTED EHRN I CALLED LAST FRIDAY ANF SPOKE WITH ANOTHER SALES CONSULTANT I WAS INFORMED NONE OF NY DOCUMENTS WAS SUBMITTED IM WONDERING WHAT THE DEALERSHIP DID WITH ALL MY IMPORTANT DOCUMENTS. I WOULD REALLY LIKE TO SPEAK WITH WHOM EVER OWNS THIS BUSINESS.

I always go to Mercedes on Greenway for services. Brigitt is friendly and gets my vehicle in and out in a timely manner. Very professional place to be.

I had a great experience at Mercedes everything went very smooth. My sales associate was very attentive and I would recommend anyone to Mercedes. Thank you for my vehicle, I love it!!!!

Mike Walsh assisted with an early appointment and my car was completed in record time allowing me time to finish my errands. Thank you Mike!

Our sales guy Hector made the process as painless as possible, it was a smoothe process. We definitely be buying my next car here!

The service team is amazing from beginning to end. I appreciate their level professionalism, communication, and sense of urgency. They leave a favorable watermark every time.

A pleasant experience and it's a pleasure to work with Chris Palumbo.

David Griffin is a fantastic salesman. He helped me with my recent vehicle purchase and was great to work with from follow up to follow through. Thank you!

The whole process was very well organized. The service rep was well-informed and very responsive. Followup was impressive, giving regular updates on the status of the vehicle. All items were addressed and corrected to my satisfaction. Good experience!

No pressure, was given lots of information to help me make a decision, was done with purchase in less than two hours!

good service and smooth communication

Great service from pattel at Mercedes

Peter Schermerhorn, Service Advisor has been our advisor for quite a while and is the best! He's always available with or without an appointment. He's patient, understanding, and always takes time to solve the issue. As mentioned, even without appointments he always takes time to listen and take care of the situation. He has a great attitude, he's very knowledgeable and knows the products. We hope Peter stays with MB for a very, very, very long time. We need him! MBenz needs him! Thank you.

The staff was friendly and accommodating. Brad and Ali went above and beyond to help me get the car I wanted.

Absolutely the most Phenomenal experience you will ever have at Mercedes! Greenway Mercedes Benz of Houston is the place you want to purchase your next new Mercedes. Ask for World Class Top Tier Sales Consultant David Griffin. I promise he will exceed your expectations of what you want your sales experience to be like. Nothing but exceptional first class service. Also I would like to mention the Finance Executive Raleigh who is the whole reason why I even made a drive from Dallas to Houston to give Greenway my repeat business. I was a repeat client and because of my experience after I purchased my last car with a prior sales person I was pretty much done with ever coming back. If it were not for Mr Raleigh over in finance who took out the time not only to answer my questions with enthusiasm, I appreciated his patient attitude while I was trying to sort things out and make a decision about if I was going to purchase another car or keep the one I currently had. His customer service and how he treated me and the time given even though he is not in Sales is the reason I decided to give Greenway another spin for my business. I asked him to pair me up with a knowledgeable Sales person who would treat my shopping experience delicately and get me the correct and fair information that I needed for my final decision. I just don’t have enough words to describe these too phenomenal individuals David Griffin & Raleigh in Finance. I never had such an effortless, smooth and enjoyable experience while waiting on the paperwork to be finished with my new vehicle. Thanks Guys!!!!! You absolutely Rock. I will be back to see you next round. #DAVIDGRIFFIN #RALEIGHinFINANCE #HAPPYCUSTOMER2022

I like Mercedes-Benz of Houston Greenway. I have purchased 2 of my 5 Mercedes. I received good customer service and decent deals. I have purchased from 2 of the other Mercedes dealerships in Houston and like them both for different reasons. Sincerely, Dr. LaShonda M. Jackson-Dean

Very pleased with Experience. It was a smooth, hassle free process. Salesman didn?t pressure me to buy.

We are so impressed by the commitment to customer satisfaction with this dealership. They have gone above and beyond to make sure we are happy with our new purchase! Mohammed (sold us our car), Roley and Chance have all made our experience with our first Mercedes purchase as smooth as possible.

I loved the whole experience of purchasing my new car. Awesome service was provided by J. Garcia. Thank you!

We drove to Houston with the hopes of finding a specific dealer. After working for several hours trying to negotiate a fair deal at another dealer we left and came here and within a few minutes they made us a deal we couldn’t refuse. No haggling or pressure at all. First class treatment and service. I highly recommend them. Best car buying experience in 45 years.

Coco Godinez and Chance Hamm were both wonderful and bothered enhanced the experience

Joseph was a great help, he made the whole process easy. He provided the best service possible would most definitely recommend anyone to him!

excellent service and care

Very pleased with my service Jessica was awesome.

The car buying experience was not a great one at Auto Nation-Greenway. The service/repair department is not too bad. Bridgitt was excellent. However, they did not wash my car after servicing and left mud on the door and mat of my car.

They got me in, and out by lunch. Ray got 💯.

I am always well taken care of by Jay in service. He has been my service advisor for years. He is truly amazing!

Great experience from start to finish. The service advisor kept me informed along the way despite a few delays.

I do not recommend this dealership. The Finance Manager Ravi S is very shady. He told me directly that the dealership will not allow me to use my own financing. I called Mercedes customer care and the representative stated that does not sound right, as I expected. I contacted the dealership back and the sales Manager stated that outside financing is not a problem. Apparently the finance manager was trying to force me into going through his preferred lender at a higher interest rate! Ofcourse he did this after running my credit and me putting down a deposit. Run! Save time and spend your money with honest people.

great experience great staff yall get highest regards from me and my wife

Picking up my car was an issue.

I appreciate Mercedes ? Benz of Houston Greenway, they always exceed my expectations for customer service. Thank you for taking great care of me and my car! I love my Mercedes, I feel I?m in good hands? definitely striving to keep me safe and comfortable out there on the road!

I got my car back the same day The shuttle driver was courteous and prompt!

Very please with hospitality of the staff everyone friendly and helpful

I just purchased a Mercedes GLC 300 and in these times were inventory is limited she made it stressless. Carolyn did a great job keeping me informed through out the process of vehicle getting delivered to dealership. Totally recommend her!

My salesperson, Chris O?Banion, was great to work with. Purchasing the vehicle was an ?experience? than just a transaction. You can tell Chris loves his job by his enthusiasm. The videos taken at delivery & fortunately for me prior when vehicle arrived ?fresh? off the truck made the experience memorable. Chris you bring professionalism to the industry. Keep it up & I wish you great success in your career!

Joseph Garcia made the purchase a wonderful experience. It could not have been better.

I've used this MB place for over 6 years and the service has consistently been professional, friendly at a reasonable price. I especially want to recognize Brigitt as she's serviced my car from the beginning.

Great experience when I had my car serviced , schedule and work was done as expected

I recently bought a vehicle from Greenway Mercedes. Sam Mitzi was my salesperson. He is extremely knowledgeable about the vehicles and a person of integrity. It is by far the best dealership experience I have had. Everyone who works their is kind and willing to help. I shopped more than 15 dealerships and am blessed to have found and purchased a car from Greenway Mercedes. I highly recommend Sam and Greenway.

Always very nice and keep you updated on service repair status.

It was easy, convenient and fast. Peter was helpful and is always Jerry Jow.

The car that I purchased inside was very worn and I asked for some touches. The arm rest, steering well, driver knobs, radio buttons and crack on the windshield. The arm wrest was fixed for 250 dollars and I'm waiting for a windshield to come in. I'm driving with an obstruction view until then. Also the dirt in the car was horrific after it received a inside detailing job.

Courteous and prompt service

I appreciated buying a Mercedes and the attention received by Sam Mirza at Mercedes-Benz of Houston Greenway.

The service advisor Dr. Chris Palumbo is great guy, very Knowledgeable, polite and Honest, I like him a lot!!

Always a great service, professional and friendly? my Agent is Awesome.. always ready to help and facilit� my in and out process.

Walked in to MB Houston Greenway to purchase a pre-owned vehicle. We were take mb cared of by their associate Ryan Ismail. He was accommodating and professional. The whole experience was smooth and transaction was seamless. Thanks to Mo Diab and Jay Gomez for taking care of us during our visit?

Great service, convenient location, friendly staff

My experience was quick and professional. Hashard was wonderful. He listened and was determined to meet my requests and ensured that I purchased a vehicle that suited my needs.

Excellent service without a definite service appointment

Service Coordinator was very attentive to my needs ? complete attention to my reason for servicing.

Always a great experience every time! Thank you Michael Alf you were a great help!

I brought my car in for a recall. Received immediate greeting. My Serviceperson, Jacqueline Campos,was great and very responsive. She brought the paperwork to me as I cannot walk very far. I also had a great experience buying the carfromRyan Ismail.

Terrific customer service at this location. Repairs done correctly and timely

The service that was provided was good service. It didn?t take long and the technician was very professional

Jasper Mendoza took good care of my vehicle needs. Getting a loaner car was simple and fast.

Everyone was great and the entire service process went very smoothly. Very happy with everything!

Every Time I go to Mercedez Greenway. I get great Service and AttentionAttetion

My salesperson was so very helpful and worked with me until I found the car that was just right for me. The finance person was very helpful with explaining the whole financing process. He also worked with me and got me the numbers that would fit comfortably in my budget. Thank you!

I’ve own different car brands and I can honestly say that the experience with Mercedes is above and beyond. Jacquline Campos, one of the Service Advisors couldn’t be more helpful, knowledgeable, professional, accommodating and kind! She made the not so fun service process of the car a really good one! JCS

Sam was great. Very pleasant experience. He took his time and explain multiple vehicles to me and the features on each. Will definitely see Sam in the future.

Perfect service , the car was taken in, was serviced and completed in a timely fashion.

Ernesto has been great he goes beyond his work to make sure my vehicle is running smoothly and answer any questions I have regarding it

I was in and out in an hour from start to driving out. a seamless process with great professionalism. post buying experience needs to be worked on sales rep should make sure the product delivered to the customer was all in good condition.

They’re the best around. Have kept my rear AMG car in best shape. Gone above and beyond for her. On the spot corrections and solutions to any issues work done as promised.

Cade was really helpful.. he went over with us different options and helped to choose our CAR. Very professional and courteous.

I was supposed to receive an update on my airbag replacement due to a recall but still haven?t received a phone called back.

My advisor Jerry Jow at Greenway Mercedes in Houston is the best. He informs, updates and follows up whenever I bring my car for servicing. Courteous, friendly, know. Absolutely the best customer service.

Jacquelyn's professionalism, along with extensive knowledge and friendliness, makes my car service experience a favorable one, erevytime. From the beginning to the end, everyone I encountered in the process was extremely pleasant. Thanks again MB Greenway for the excellent customer service you have provided!

Friendly and efficient service.

Getting my car service was helpful and help me understand all I need for my repairs. Not only that they provided videos to show my damages I like that it was very helpful

Jessica Funes. Service Advisor Excellence. ENUF said.

Minh was extremely helpful I miss Javier Nothing else to say

Facility is first class and staff are very personable while remaining entirely professional. Everyone seems to know their job and how to do it without hesitation.

Purchased my 3rd 350 from another dealer, which was a huge mistake. However, once the guys at Greenway started taking care of my 350, all my issues were resolved. I just ordered my 4th GLE 350, 2022, and I'm so happy. - LaTrice Gault

Great buying experience. Staff knowledge and friendly. Benny Gates, Joseph Garcia and Donald Cyprian are all 5 star to deal with.

I had a great overall experience buying my new car.

We bought our 1st MB from Remus Belmur he was super professional and got us what we wanted and we will buy again from MB GreenWay and from Remus, 100% completely satisfied !

I called for a schedule A auto service and was able to get into the dealership after work on the same day. I waited a reasonable amount of time. The work was good and my service adviser Jerry Jow was excellent.

WARNING: I bought a brand new 2021 GLC here. BRAND NEW and my car is already in the shop needing a completely new engine. I live in Louisiana, called and they told me it’s not really anything they can do. NO ONE could give me at least a loaner car,or provide a rental car. There is no telling how long I will be without a car. This car has less than 20,000 miles and needs a new ENGINE. Now I’m stuck paying out of pocket a rental car and a car note for car I don’t even have! This is Luxury?? Do not recommend.

Artem was actually incredible, extremely patient but quick when he needed to be. He went straight to the point and made small talk, I adored him and the other gentleman who had only been there for a few days. There was one man who was sort of unpleasant, he seemed to have a "let's get this over with" vibe during the pass around time. Thats what I call the time frame in which different people try to come in and close the deal. He gave up on me extremely quickly and had a judgemental tone. Luckily Artem, the finance guy who closed us, and the tech? Guy who explained my car features made up for that man's lack of professionalism

Time for a recommended service and chris took great care of me. A little pricey

My advisor is wonderful. Thank you Peter! But former advisor terrible. Had car 2 months would not start. Tried for 3 hours to get response from roadside assistance. Sent a tow truck the next morning! Had to have a new starter!Then a bad tire after having had to have a new starter and no spare and it does not have tires like my prior BMW which you can continue to drive on!

Always excellent Service! MB Greenway Certainly sets the standard for others to follow!!!

The service department is professional and well organized. Peter, my service advisor is personable, knowledgeable and very efficient.

From the moment you get there, you?re greeted and helped. I?ve been using this dealership and my service rep, Kevin Graves, for over 10 years.

I was extremely please with how quickly I received my vehicle and the great service that was provided during the entire process when purchasing my new car

Ryan and the entire sales team were super helpful, efficient and friendly during the purchase of my new car. They made it a very pleasant experience and made sure I knew everything about my new car before driving it off of the lot.

Christopher O'Banion treated us respectfully and very honestly. Great salesperson! Ali in finance was great. He made the transaction run smoothly. Great experience!

I have always had nothing but the best service from the Staff at Greenway. Tim Jue is the best service adviser that I have ever had the pleasure to work with. He remains engaged with my automobile until the work is completed keeps me updated.

Exceptional customer service experience given by Chris O’Banion (Sales) and Donald C (Finance). They went above and beyond to assist me in the process and I absolutely love my car! I would definitely recommend to anyone, not only interested in Mercedes, but ANY type of vehicle!

I'm a huge fan of the service here. I've had a few difference cars over the years I can never leave luxury after the experience that I've had here. I get updates in a timely manner and prompts responses. I really enjoy having a go-to person for my service needs.

First time service of car and people were awesome . Had a little delay at the beginning because couldn?t find my name on appointment sheet but overall first time experience was great.

good customer service ....always.

Ernesto in service department is wonderful! He always gives my husband and I first class service. He does a great job of providing status updates and explaining all questions we have. We only visit Ernesto when our Mercedes needs a service

I have a very pleasant experience each time I visited Mercedes-Benz of Houston Greenway . The staff are very friendly and courteous.

Their Sales team and service department are very good.

Everything always goes smoothly, very happy so far.

I always wanted a car from this place and when I decided to buy Mr Patel made it all possible and the follow up and communication was excellent

Excellent support and service from Mariah from start to finish, stayed late to complete the deal and ensure things worked smoothly.

So far not good reviews of this place. My AC sounds like a vette engine and they tell me loaners aren't available for another 10 days. Is this indicative of how many people have issues? At 10k miles I've had it in twice.

Had a great experience at Mercedes’ Greenway service. They got my car in for an emergency repair and it was fixed the same day.

I am very pleased with my adviser jay. He is very professional

We had a great experience buying a used car from Remus at AutoNation - Greenway Merceces Benz. He explained everything to us and even went out of his way to make us comfortable during the entire process. I highly recommend him !

If was difficult to make an appointment. They don't seem to have enough staff to make the appointment.

Brought my car in for periodic service. The agent, Peter, explained the work in detail and gave me an estimate on cost and time of finish. The car was ready on time and cleaned before I picked it up.

I love Mercedes Benz of Houston, Greenway. They make car buying easy. My sales associate SURENDER KAMNANI is a super nice person who is honest, knowledgeable and hard working. He won't deal you wrong. If you are in the market for a used car, any type, he will work for you and help you find what you are looking for. Please tell him Scott sent you!

Excellent service and quality repair they all ways pay attention in my request.

The staff is phenomenal. My salesman Chris O’banion was great with my custom order from start to finish. The finance guy Kevin was excellent with explaining all terms and making sure I got the best maintenance plans. I would definitely recommend this dealership.

Easy scheduling, listens, responds and updates. Service was done well and timely, no wait.

Great customer service timing was great and getting my car back thank you Mercedes-Benz of Greenway

Service is good quality and prompt. Lovely facility. Expensive but what Mercedes dealer is not?

There have been so many issues with the Car itself. I’ve been called back to state the AC was fixed and the minute I got into the car it was not. The latest is the entire display had to be replaced and while still not every option is working, not hard to believe, I kept hearing rattles and have found screws left in the cup holder. I haven’t had time to see if they are extra or missing from my new dash display.

Good customer service and clean facility. Fair pricing

Kevin Graves, my service man. I have dealt with him for years. I know I will get straight talk and will have the shortest time being serviced.

Great friendly service would tell family about them

Sold my Car to Mercedes Benz of Houston Greenway.. AAAA+++ Experience!!

Horrible customer service. Called and spoke with Manny Rodriguez my salesman about setting an appointment to get my seat repaired due (my drive is 3 hours) to the leather ripping. He started telling me that there wouldn’t be a loaner available, He explained that loaners where only available for people that were getting engines replaced or some other major repair. After explaining to him that I had to have a loaner; he told me to make an appointment with service. I asked him to transfer me and he claims he didn’t know the extension. He informed me that he would have to look up the extension and call me back. I told not to worry I would call back and ask for service. Called back and got an appointment to get my car seats repaired and a loaner is available a week from Monday. Called back to speak with a manager waited on hold for 12 minutes 15 seconds no one ever answered. Called back claims all the managers are busy. As of this post I still haven’t received a return call from the manager.

We actually sold our car to this dealership. Carlos Mira handled the transaction and he was brilliant. Thanks to him for a stress free ultra-satisfying experience!!!!

Service is top tier. No complaints

Best Mercedes Benz dealership in Houston when it comes to service!

Love the service department..Mr Marcos Lopez always goes over and beyond to help all customers. Thank you Greenway Mercedes

Surender As always went over and above my expectations. This is my 2nd time at Greenway and it’s been phenomenal. Surender made the buying process smooth and always gives best advice, and recommendations.

If you’re interested in buying a Mercedes go there. They make everyone feel welcome.

No pressure, friendly staff answered all of my questions professionally and were efficient with our limited time to purchase a vehicle. Highly recommend!!! Thank you for making our daughter’s car dream a reality!

Awesome experience Dennis Fredericks was an amazing experience awesome guy

You told me the time the job would take and it was done by that time.

Mark Keilty made my experience as seamless as possible in getting me the car of my dreams!!

Frank Wang!!! Excellent customer service.

friendly service, location, expertise

Tim is the best!!! He’s always so helpful when I bring my car in for service!!!

I just brought my E350 coupe in for a couple of recalls. The service was remarkable. In a world where just about every business seems to blame lameness and lack of service on “COVID,” it is refreshing to experience such quality service and professionalism. They provided me with a very nice loaner (I wanted to keep). I previously had to take my BMW for the same Takata airbag recall, and the BMW dealership didn’t do that. Thanks Mercedes Greenway for making what could have been a complete hassle, a breeze instead!

My service adviser, Ray Mariano is the best!!! He's reliable, dedicated, and gives me the full story. I rely on his expertise. The service area is great, they have very experienced technicians. My loaner vehicle is ready when I come in for service...NO WAITING!!! Thanks Ray, and Mercedes Benz Greenway!!!

My experience was very good 👍

Had an amazing experience here, David Griffin is the absolute best salesman out there, felt like family through the entire process, couldn't recommend him more.

👎 not happy with how I’ve been treated.

Mercedes Greenway is the best--the service is excellent! Jay makes it so easy to have my car fixed. I wouldn't go anywhere else.

Customer service was spectacular. Brought my truck in for some service and they communicated throughout the whole process. Keep doing what you are doing cause I personally appreciate it.

I just purchased a used vehicle from MB Houston Greenway and I am very pleased with the service I received. I did notice a couple items that needed to be fixed and they responded quickly to fix the items without hesitation. will definitely be going back.

I had a wonderful experience at Mercedes-Benz of Greenway. Always professional and quick with my service appointment!

Very Professional Personnel take care of you right away upon arrival and My Service Advisor Jay Is " The Man " very knowledgeable and gets things done quickly and smoothe someone give this man a raise. Many Thanks

Awesome in everything, we love ❤️ Greenway Mercedes Benz

My service advisor is Jessica. She is awesome! I was in and out with a small problem yesterday, with no delay. I was able to relax in the lounge and continue my work from home, with their excellent free wifi and comfortable work cubicles.

Very deceptive sales practices. I will never buy a vehicle from this place again. If I could return the brand new 2021 GLE 350 4Matic that we purchased Saturday, I would.

Took my 2020 GLE 450 to get a tire pressure monitor warning light addressed (made an appointment). I was expecting a quick fix for something that seemed relatively straightforward. After my car had been with them for over 24 hours I called to check on it - They had not yet even looked at it. After apologizing they said they would "expedite" my service. They called later in the day saying I needed a new TPM sensor, but they had none in stock and it would take a few days to get it. Finally, I called them again on day 6 and was informed my car was fixed. When I went to pick up the bill was ~$735 ..... to fix a TPM sensor. I was charged $166 for the part alone, $485 in labor and $60 for a "disposal fee". Looked up the part on Mercedes website and retail price is $87. This is not a reputable dealer - Save your money and look elsewhere!

Courteous and prompt! I always feel like the guest of honor when I’m there. Jerry kept me apprised of the status of things and what options I had. Car is always clean when I get it back and of course the necessary work has been done. Thank you!

Great service. Got me in and out with no hassle.

Servicing great at AutoNation service department and loaner Team, my service advisor whom I’ve known for over 15 years Michael Walsh is excellent very professional very truthful I just love the service he provides me and my family each and every time along with the Mercedes Greenway family.

Three times to do a recall and they gave me appointments but they do not have the parts. Now, I am waiting since 15 minutes ago to have my car back ans still waiting.

Received a good deal no pressure sales great experience.

Purchased a one owner F150 that had been traded in there. John Nguyen was very helpful and polite. Easy buying experience and great communication throughout the process. Finance manager was very friendly and easy to work with.

Amazing experience. I came form out of state to buy a car, and Laszlo and the team at MB of Houston Greenway made it a smooth and fun process! The car was beautifully detailed, exactly as presented in the ad. Laszlo was very knowledgeable about the particular model I purchased, and gave me a thorough tour of the vehicle and it's features, down to the infotainment system. He even made sure I had a full tank before I left the lot. A+ experience, highly recommend both MB Houston Greenway and Laszlo!

Do not recommend Mercedes Greenway. Poor customer service with the service department. Does not communicate very well with a customer. The expectations were set that it would have been done fairly quickly… When in fact it was delayed several days. No phone calls were made. I had to call to get information. And my service advisor never answered their phone (not even from the receptionist). The loaner car after waiting more than hour (this was a scheduled appointment) had the yellow warning light on indicating low tire pressure. I accepted the vehicle since the pressure was at the lower end of acceptable. Consequently, after three days the pressure had dropped to 23 pounds PSI (other tires around 43 PSI). I also was interested in purchasing a new Mercedes. I was unable to get anybody to help me. Nobody seemed interested to help. Eventually, a newly hired employee in the “used car section” came over to help. He apologized. After several days going back and forth between sales manager on what I needed in my new vehicle (they NEVER understood I was wanting particular safety features) I just gave up in trying to purchase a car from there. It appears customer service is not a top priority here. Do NOT recommend this Mercedes dealership.

So good to receive my car back fully repaired even though it was essentially out of gas.

I had purchased my first Mercedes 11 years ago, and I can tell you that where ever I break down they will come get me, and I’m not talking after 2 hours, they show up in less than 30 mins. There service is excellent, dependable and simply the best I have ever experienced.

It was a wonderful experience. My salesperson Don Morales was very patient during my entire vehicle purchase. I will definitely recommend him and your dealership to others looking for a great purchase experience.

I LOVE THE FRIENDLY, TIMELY AND PROFESSIONAL SERVICE!!!

always professional and friendly

Purchased E350 a few days ago and very happy with the service and the car.

My service advisor suggested I allow greenway Mercedes-Benz to check my breaks because she noticed a squeaking sound and she didn’t think the brakes should be making any noise with the vehicle having, at the time, less than 6000 miles. Because my 2019 G63 also needed a part for another issue we decided to bring the car in to have brakes serviced once the part arrived. Once the brake job was completed I was handed a bill and told Mercedes Benz does not cover brake squeakes.

Excellent service advisor Jerry Jow He has taken incredible care of my car.

There customers service . And. The service the salesman haves us ,

Good service and excellent costumer attention

Yes, I would recommend! Greenway is the best! My salesman, Arron was the best! I am pleased.

The Greenway location is the absolute best! I’ve been to several locations and the service does not compare. Even if I had a problem they fix it and I leave happy. Greenway is certainly my dealership of choice. Just recently went into Greenway met Arron my salesman and he was awesome! Every encounter I’ve had with him has been great. I would recommend that if you are looking to purchase call Arron. He will make sure you are taken care of. Thanks Arron!

My Service Advisor is Peter & he’s super nice but the level of keeping my car clean is not up to my standards. I’m a very detailed Guy & I noticed that every time I drop my car off it comes back dirty in the inside. The last time the passenger side was scuffed as well as the carpet was dirty. The exterior wasn’t cleaned either. I used the Collision department a few months ago & I was told several times a promise date & it wasn’t met. No one from the Collision Center informed me! I had to keep calling them. My car windows are not sealed rite so I will eventually have to take it back. I took it back before & the Collision Center said it was the door. Just really disappointed!!!

Found the vehicle I was looking for on-line and was priced 10% less than others in the same year/mileage. Contacted them, and they confirmed price (no-haggle), sent additional pics confirming the condition of the vehicle. I was not in Houston, so couldn't make it to dealer to close until the weekend, but communication was excellent during the week, and was able to come in on Saturday and quickly close on it and drive it home. Great deal, professional staff and very easy transaction. Manny Rodriguez was the sales person - and though he wasn't there on pickup day, he made sure my vehicle was ready to go and all paperwork in order. Would definitely recommend Mercedes-Benz of Houston Greenway for their professional service.

Dealership went out of their way to fix minor pre-existing paint issue on a new car noticed some time after purchase

Fast and good service and they treat you very well

Easy dealing and great staff, will most definitely return to this dealer .

Excellent service by Kayla and Kevin!!

Wonderful experience from walking into the showroom to driving off the lot. Everyone we worked with was very helpful and knowledgeable.

No complaints. Everyone was helpful, knowledgeable, and kind.

When I arrived the head guy of valet staff, I believe his name was his name was William He welcomed me n I told him I had a 10 am appointment with Kevin Graves, my service advisor. Kevin has been my advisor for at least five years. He is very kind professional intelligent representative of your company. I asked William to please get my walker out of my trunk for me. Well, he abandoned me. After about 5 minutes I flagged someone else down. I couldn?t believe William just left me there. I wondered if it was because I mentioned he was dressed differently than his co-workers. I picked up my car, turned on my engine and pulled out of the parking area noticing it said I need to check the air in my tires, the back left tire needed air. I was very disappointed with my experience with your company

Great people and location

This was the best and most pleasant auto purchase experience I have ever had. Ask for Rokan. He was wonderful throughout the process, professional and very engaging.

My Service representative is absolutely a ROCKSTAR!!! Jerry Gaggins is the best ever! If it were not for him I would have stopped coming to Greenway long ago, however its our personal relationship built with him over the years that has singlehandly maintained our business. My complaint is in regards to your PHONE SYSTEM. Its is trash!!! How can you expect someone to make a service appointment when the automated phone system asks if you want the Service Department then once you select that prompt the phone rings then disconnects. EVERYTIME!!! It took 4 tries to get a actual human being to make my service appointment. Thank goodness I have Jerry's direct number now. Will NEVER go through your switchboard again! BTW- The operators were great once I did get through.

Ernesto Gutierrez did a great job in handling my recent service visit--highly responsive.

Joesph Garcia in pre-owned cars was absolutely fantastic to work with. The car was exactly as he represented it and he made the purchase process seamless. He even followed up on a spare key as promised without any issues.

Javier Mendoza best customer service anywhere.

Very good experience. I will go back for a new car

Friendly and knowledgeable service. I was offered a loaner car if I needed it, which at that time I didn?t.

definitely recommend, quick and professional service. Ray and staff were very helpful, 100% satisfied.

Our car had to be serviced due to a shattered back windshield. We could not be any happier with Greenway Mercedes’ fast and professional service. Overnight, I had the new glass installed! Thank you so much for making such a stressful day a lot easier on our entire family.

Great customer service! Very professional and prompt.

FAST AND EASY

I have always had a good experience except on one occasion when I was rudely asked and accused of damaging a tire on a rental car; however, the problem was resolved with the help of the dealer's management.

Service is always a good experience from start to finish. Efficient, professional and friendly. Kevin Graves always goes above and beyond. He is the best!

Excellent all around. Again, the people at the Greenway Mercedes dealership are superb. Jerry Jow is at the top of quality service.

Knowledgeable, Helpful Patient, Professional, Courteous!

I had a terrible experience purchasing my car from this dealership. I purchase a pre-owned vehicle. April 22nd I test drove the car, and placed my deposit immediately with Rhett. I was told the car needed to be serviced (headlight replacement). I was advised that the car would be available for pickup the following week...5 days turned into weeks! I took possession of the car 17 days later, May 8th. I had to do most of the follow up calls myself. On the second week (Friday) I received a call from Leigh Bennett (Performance Manager) stating that the parts had arrived and the car would be available Monday. That wasn't true. Monday I followed-up with Rhett, I was advised that the car still hadn't made it to service yet. I knew they were stalling and buying time, at this point I was invested. So I tried to be as patient as possible. I spent $3800.00 dollars on a warranty as well as 200 dollars adding this car to my insurance... all because I was told it would only take 5 days! Saturday May 8th FINALLY arrived. I picked the car up only to have to drop it back off on Monday. The daytime running lamp wasn't working...the car was placed back in service for two more days! I was annoyed at that point. I had the car for about 5 days after the second service and noticed that the (left) headlight they service was taking on water. I called my salesman (Rhett) and explained the situation. He said he would handle it. I left messages for 3 days after without receiving a response. I called Leigh Bennet on the 4th day explained the situation to him. He was off that day, he requested pictures and said he would follow-up the next day. I explained to him I hadn't driven the car since I noticed the issue because the weather was horrible and I didn't want to cause anymore damage to the headlight. He assured me that the dealership would be responsible for the repairs. Leigh, finally called me and stated that he spoke with the other managers and they concluded that I was responsible for the light, and if it was damaged it was do to my fault! He "claimed" they only replaced the right headlight and never touched the left headlamp. Keep in mind the left daytime running lamp was disconnected when I took possession of the car to begin with. I was told by Rhett "they forgot to reconnect it during the service, it wasn't anything major, simple fix". How could they attempt to insult my intelligence like that? I was furious! After going back and forth with Leigh (which wasn't getting us anywhere) he offered to let me speak with one of the managers that decided I was responsible for the headlight.The manager that called(didn't get his name) was cocky and had no consideration for me as a customer during this ordeal. He stated he didn't want to deal with my car and they weren't going to touch it again.. he said, bring it back. I'm going to wash the deal and get rid of the car. He went on to say It cost $3700.00 to replace the headlight, and he wasn't going to invest anything else into my car. Then he proceeded to say we'll cut you a check and sell you another car. In my head I'm thinking this man must take me for an idiot!? What he didn't know is that I knew used cars went up in cost by 30% that week. They were going to take my car fix the issue, and resell it for more than I paid. Then attempt to sell me another car with more miles on it at a higher price! I told him I would see him the following day.. no point in arguing with him about repairing something that should have been inspected and fixed from the very beginning. Worst case scenario, court. I text Leigh after speaking with the other manager to request the service reports regarding the headlights. That was two weeks ago..still no response.The damage happened during their service. They cracked the mount and striped the screws allowing water to enter the light. There were no previous signs of water damage. This was something Lexus noticed in less than 30 seconds of inspecting my car. I'm still debating if I should sue them for the cost of my repair. Horrible, horrible service.

I have been going to MB Greenway for years. Kevin Graves is my service manager - great job! Always helpful - suggests options, doesn’t push unnecessary services on you! I did have a problem with trying to book an apt. This last time! It was a mess - apparently since Auto Nation has bought them they have rerouted all service calls to a central center - I was on hole for over 45 minutes. Then I used there option to receive a call back. A hour later I realized that no one had called back. So I called again and once again on hold, after 30 minutes I got in my car and went over there - still on hold - I found the service manager - Chuck - so nice, great guy and help! While still on hold with that stupid music playing he took car of my issues. He apologized and said they are trying to fix the issues. Not calling again! Just going over there!

I bought my car at Mercedes Greenway and had a fabulous experience with salesman Manny… so I wanted to give them my business when it was time to service my 2020 E350. Horrible, just horrible. I called to make my appt on a Friday and set the service date for that following Monday- the receptionist stated that she would send me an email with the details.. I repeated my email address twice and never received the email. I love and die with my calendar and because I was not sure of the time, I called Monday AM to verify time. My husband dropped off the car and they did not have a loaner notated for me and they were arguing with my husband.. who waits for 4 hours??? Finally the service tech called me and said he would take care of him. I also wanted them to check the Bluetooth speaker and he stated that it would probably take an additional day, I told him it was fine- no problem, let’s just get it fixed. It was Thursday PM and I had not heard from them, I called and they said it was ready. Really?!? Can they not call me?? I picked it up, the kids working the service valet area have no clue what service means.. they pointed and said go down there to pay. I got to the area and they were all talking among themselves about someone’s birthday ..the man who checked me out said .. no charge and handed me some papers and turned around. I walked back to the area and another man came and said, can I see ur paperwork, ran off and someone else brought me my car and asked me again for the paperwork, removed the paper mat and started walking off.. I guess the look on my face was a bit off because I was so appalled at their lack of friendliness, professionalism or plain courtesy, he said - do you need something else. I just got into my car and drove off. I live in Cypress so this is certainly a long drive.. again I felt that I would be treated with the same level of service as I was when I purchased the car.. no, not at all. As I was driving down the highway on 290, a car drove up beside me and was trying to flag me down and pointed towards my hood and was mouthing- it’s open.. it’s open! I looked down and realized that it was indeed not latched correctly. Zoomed across 4 lanes of traffic and exited so I could secure the hood. I took a pic and text it to my service person names Javier- he called me and I went off on him. How does something like this happen - I could have been in an accident or caused one, but what can he do or say that would change my experience. I will never be back- horrible horrible service!

Great sales service!! Very friendly and thorough!! Great follow up as well!

I receive great service here and my service advisor was very knowledgeable and explained everything.

Excellent service from arrival to pick up. This dealership excels in personal service. Scheduling the service was easy. Upon arrival there was immediate help from nicely attired service helpers. My service rep was quickly at my car to go over the service needed. He was very personable and knowledgeable and answered all of my questions and concerns. The loaner car process was equally smooth. Picking up my car after service was seamless as well. This dealership understands the meaning of service and goes above and beyond. Will continue to purchase my Mercedes from Greenway because it is an outstanding dealership.

Houston Greenway Mercedes is an awesome dealership. Professional and friendly service staff. Everyone there has a smile. They always get my service requests right the first time!

I love this place the people are very courteous and professional

I highly recommend Mr. Harshad Patel, Sales and Mr. Ali Alhavan, Finance at Greenway Mercedes Benz of Houston. Mr. Patel and Mr. Alhavan are consumate and experienced professionals who will work diligently through their inventory of fine Mercedes automobiles to find model, pricing and financing solutions make sens.

Everything was amazing, go ask for Cade if you want a great experience.

I highly recommend Mr. Harshad Patel, Sales and Mr. Ali Alhavan at Greenway Mercedes Benz of Houston. Mr. Patel and Mr. Alhavan are consumate and experienced professionals who will work diligently through their inventory of fine Mercedes automobiles to find model, pricing and financing solutions.

Cade provided excellent service. He made the car buying experience easy. He accommodated everything I requested. Thanks Cade. I love this car!

Great customer service, everyone was very friendly.

I am thrilled with my new car. I got caught up in the process and did not notice the car I picked did not have a feature that was very important to me. I contacted Mr. Kamnani and he encouraged me to bring it back. He had another car cleaned and fueled and ready. Thank you so very much for the kind assistance. Suzanne Carpenter

$325 for an oil change is outrageous

Excellent for all service from outside service helper to service representative .

It was a great experience I can't explain how nice the dealership was. Feel like I made a very fair purchase on the price of the car as well. They were kind and helpful too.

Charging $325 for an oil change is outrageous . I was not told the price until the work was done

A great crew of service personal, polite and helpful.

Bridget, my service representative is exceptional. Her professionalism, service knowledge and kindness goes beyond the norm. Bridget has the utmost concern for the customer and follows up in a timely manner. This lady represents excellence !

I have worked with Patrick on two occasions, the first time by chance. He listened to me about my tire needing air every couple of weeks when the Mercedes in Sugar Land did not. He ended up finding a very small shard of metal in the tire and immediately helped me replace it. He’s been extremely helpful and I will continue to request to work with him. Also, he didn’t ask me if I needed to call my dad to ask him if it was ok when I was asked to consider a repair. My daddy doesn’t pay my bills. My full time job does. I’ll never go back to the Sugar Land location.

My service guy is great,, he just had a baby boy!!!

Yes good service, Very conscientious good communication

This will be my 3rd car I have bought from Mercedes Benz - Greemway and every time it has been so wonderful! Everyone goes above and beyond to service you!

I ALWAYS get great Service whether I'm purchasing a vehicle or getting my vehicle serviced. Ray Mariano has been my service Rep for the last 5 years and has ALWAYS made sure I was taken care of.

Flawless from beginning to end. Jay Kohn is my service advisor, superb!

Jerry Jow always takes care of our car very well and quickly. He makes the whole process easy!

Jerry Jow is best service person. Patient, updated information on time, explained details very well. Always very happy face and very prefacional

Mr King was great to deal with and made it very easy.

I’ve bought 3 Mercedes from Mercedes Benz of Houston Greenway. They are amazing to work with. As far as service, my service advisor Mike Walsh - top notch. Mike is outstanding, professional, friendly, courteous, listens intently to my issues and resolves my concerns. I highly recommend!

Excellent. The salesman Sam Mirza was prompt, thorough, knowledgeable, and he got the one car in the country that matched the car I wanted. Outstanding, really.

Just an average dealer there is nothing special about this place

Brad B. was super helpful throughout the ordering of our G63. He gave us weekly updates on the status of our vehicle. I recommend Brad for your future vehicle needs.

My service technician was so friendly and helpful and answered all my questions.

Great service when I purchased 3 vehicles. Also, wonderful road side service. Never needed it until recently, because of my error!!!

Always courteous and professional response to our needs.

great customer service . i would highly recommend family and friends

Outstanding As usual. Mike Walsh terrific. I?ll be back.

Kevin Graves always goes to bat for me to get my car?s issues resolved exceeding expectations

Wonderful service and great communication! Enjoy the way they greet customers...!

Great customer service , I got a good price for my old car, and I bought what exactly what I want , I love my new car

The sales person took the time and gave us the attention that we needed to find the best car!! He really listened to us and found the exact car that we wanted.

Brad was patient, knowledgeable, and very easy to work with making it a great experience.

SERVICE ADVISOR DID EXCELLENT JOB. EXCELLENT HOSPITALITY

Great, fast service. Frankie was so helpful and updated me daily on what was being tested on the car. Getting a loaner was fast and easy.

Very professional staff. Work was great and repair was on time.

Great location Aaron was really supportive and helped me close an awesome deal on a new car. He kept hustling and did what he could to get the deal closed. I love my new car!

Good and compassionate customers service. The young sales person was dynamic and accommodative.

Mike Walsh has taken care of all my cars for years. His service is exemplary

I had a wonderful experience with Javier Mendoza! He exhibited professionalism and diligence in the discharge of his duties.

Lets start with the week I’ve had, none of which is the fault of Greenway but it started with a 4 day blackout, 2 concussions, and my vehicle being stolen the morning I was released from the hospital My purchase stared with a pre-approval via CapitalOne. I landed on this BEAUTIFUL used 2019 Range Rover Sport under 20K miles great options. DON MORALES called and emailed about the vehicle and arranged the test drive. I called ahead and told Don that I DID NOT want to waste time at the dealership. I admitted that I really hate car salesman and I was not one to BS with my time because after the accident I simply could not deal with the BS either physically or mentally. He assured me that he could have me in and out as long as I had my paperwork in order. I confirmed with CapitalOne and brought copies with me so that we could all be on the “same page” with any stipulations or details of the sale. I also brought a blank check for the down payment. Three hours after arriving in an Uber, my wife and I again left in another Uber with not so much as a sorry or anything. There claim that CapitalOne system was not matching and until their systems matched, we would be out of options. This came abruptly in the face of the CapitalOne rep I kept on the phone while all of this transpired. I left deflated, frustrated and $40 less money in my pocket (Uber). After a week of multiple doctors visits and about 12 calls from Don, he assured me he could get this done I just needed to get back in the store. He said that he would have the vehicle ready and cleaned and the only thing I would need would be bring my check. I was reluctant, but I KNEW that I could not keep making my doctors visits with Uber. I confirmed again with him and his “Finance Manager” Kevin that I was not big on wasting time, they again assured me that they could get me into the vehicle after they confirmed the financing with Capital One. I got to the location again at around 630mCST and they told me that they could not find my file and thus I would need to reapply with via their financing department. I reassured them that my financing was already in order but I filled out the application and he prompted me to add my other income to the application (despite my reluctancy, I didn’t want that part considered) after two hours, him and Kevin come back and say that they could not find my file on he Capital one and that they would need me to provide all of these documents (documents I had already loaded to Capital One) so that they could see if they could get me financed on their systems. I told them, I DID NOT WANT TO GO THROUGH THEIR FINANCING. I had my own financing already set up and I didn’t want the added credit hit because I was purchasing a rental property at the end of the week. Come to find out, they created THREE separate files for me and NEVER even checked the pre approval I came in with. They lied to CapitalOne claiming the need to refresh their systems because they could not even see my approval. As that turns out, they had kept trying their own applications and pad $4K to the sticker price of there “no haggle pricing” written on the freaking sticker. Suffice it to say that I left again $56 less in my pocket frustrated and in a tad more pain (my injuries were pretty severe) in an Uber. I have doctors appointment that I will be MORE difficult to get to because I have to have my wife book the Uber’s (I can’t drive in my condition). In my haste I took the files from they created in my folder from their office, NONE of them matched because they were all created trying to get another loan set up through their finance system. NONE of the files had the ACTUAL Capital One file number, I also had the CapitalOne rep on the phone on speaker telling the “finance Manager” Kevin that they did not need anything and that I was clear and to just take my check and give me the keys. Oh did I mention that Kevin old my wife she had “xxxxing attitude problem”. Seriously?!