13 Million Cars Sold to Happy Drivers

"It's nice not to haggle over prices. Their prices are good!"

-- Misty H.

"They got me in my dream vehicle. They listened to what I wanted and I felt heard."

-- Eloni T.

"Service advisor Katie was very pleasant and professional. 10k miles and service and was in and out in under 1 hour."

-- Tom D.

Come Experience the Mercedes-Benz of Houston Greenway Difference

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Recent Reviews from Mercedes-Benz of Houston Greenway

Extremely disappointed with the customer service here. I have in total brought my Mercedes-Benz in here three times to get serviced. I am new to Houston and prior to moving here I have only had my car serviced between two prestigious Mercedes-Benz dealerships in Florida. With the exception of one oil change when I first got here, my car has only been worked on by Mercedes-Benz over the 50,000 miles I've had it when I bought it certified pre-owned. Peter Schermerhorn was a pleasure to work with and is the only reason that I continued to come here. A recent visit was the the straw that broke the camels back. When I get my car serviced I'm usually spending nothing under 4 figures. That can range from $1-2,000 to well over $5-7,000. When you're spending that type of money, you expect immaculate customer service and Mercedes-Benz of Greenway has given me the absolute worst experience as a consumer that I have ever had at Mercedes-Benz. I had a tire blow out and was in need of a loaner. They told me I had to wait which I understand is standard procedure so I just brought it in and waited with my car. Upon my arrival a woman came in and caused a scene who did not have an appointment much less a loaner reservation but they just gave it to her anyways to appease here... on top of that the service advisor I met with that day ( not Peter ) was not friendly at all, I'm not looking to be buddy buddy with my Service advisor but a smile or half decent attitude at the very least would've been appreciated. If my tire wasn't blown I would've went to another MB dealer... On my recent appointment I had to wait for my Service advisor for a very long time. 5 porters at least kept rotating back to me asking if I needed help with anything. I was even told they were inside asking what i was waiting for... instead of pestering me about that my service advisor could've been fetched. In addition to that they tried to give me a CLA250, to my understanding they're supposed to match your class. In general, my experience here has just shown me that Autonation dealers are simply not up to par with independently owned MB Dealers, even fractionally. Also- I was told "Whoever worked on my car last tightened the lug nuts too tight and they were stripping." So I needed new ones, as previously stated I've only let MB work on my tires so I'm not sure how that's possible. As a whole, the service department is just seedy and I will not be returning.

Christopher Iliopoulos Apr 29, 2021

Lets start with the week I’ve had, none of which is the fault of Greenway but it started with a 4 day blackout, 2 concussions, and my vehicle being stolen the morning I was released from the hospital My purchase stared with a pre-approval via CapitalOne. I landed on this BEAUTIFUL used 2019 Range Rover Sport under 20K miles great options. DON MORALES called and emailed about the vehicle and arranged the test drive. I called ahead and told Don that I DID NOT want to waste time at the dealership. I admitted that I really hate car salesman and I was not one to BS with my time because after the accident I simply could not deal with the BS either physically or mentally. He assured me that he could have me in and out as long as I had my paperwork in order. I confirmed with CapitalOne and brought copies with me so that we could all be on the “same page” with any stipulations or details of the sale. I also brought a blank check for the down payment. Three hours after arriving in an Uber, my wife and I again left in another Uber with not so much as a sorry or anything. There claim that CapitalOne system was not matching and until their systems matched, we would be out of options. This came abruptly in the face of the CapitalOne rep I kept on the phone while all of this transpired. I left deflated, frustrated and $40 less money in my pocket (Uber). After a week of multiple doctors visits and about 12 calls from Don, he assured me he could get this done I just needed to get back in the store. He said that he would have the vehicle ready and cleaned and the only thing I would need would be bring my check. I was reluctant, but I KNEW that I could not keep making my doctors visits with Uber. I confirmed again with him and his “Finance Manager” Kevin that I was not big on wasting time, they again assured me that they could get me into the vehicle after they confirmed the financing with Capital One. I got to the location again at around 630mCST and they told me that they could not find my file and thus I would need to reapply with via their financing department. I reassured them that my financing was already in order but I filled out the application and he prompted me to add my other income to the application (despite my reluctancy, I didn’t want that part considered) after two hours, him and Kevin come back and say that they could not find my file on he Capital one and that they would need me to provide all of these documents (documents I had already loaded to Capital One) so that they could see if they could get me financed on their systems. I told them, I DID NOT WANT TO GO THROUGH THEIR FINANCING. I had my own financing already set up and I didn’t want the added credit hit because I was purchasing a rental property at the end of the week. Come to find out, they created THREE separate files for me and NEVER even checked the pre approval I came in with. They lied to CapitalOne claiming the need to refresh their systems because they could not even see my approval. As that turns out, they had kept trying their own applications and pad $4K to the sticker price of there “no haggle pricing” written on the freaking sticker. Suffice it to say that I left again $56 less in my pocket frustrated and in a tad more pain (my injuries were pretty severe) in an Uber. I have doctors appointment that I will be MORE difficult to get to because I have to have my wife book the Uber’s (I can’t drive in my condition). In my haste I took the files from they created in my folder from their office, NONE of them matched because they were all created trying to get another loan set up through their finance system. NONE of the files had the ACTUAL Capital One file number, I also had the CapitalOne rep on the phone on speaker telling the “finance Manager” Kevin that they did not need anything and that I was clear and to just take my check and give me the keys. Oh did I mention that Kevin old my wife she had “xxxxing attitude problem”. Seriously?!

Trae Hudson Apr 22, 2021

The automated scheduling is terrible, you never get a call back, I had to call in several times to get an appointment. I was running late and spoke to a team member confirming my shuttle ride. I was greeted by the nice valet guys ( probably the best in the business). I stepped inside first door on the left. I stood there for about 2 minutes watching an advisor putting key rings on tags. I asked him if he can help me? He replied if I had an appointment? That wasn’t the answer I was looking for but I replied yes. He checked his computer and said your appointment is with Timothy and pointed me to where I have to go. I checked in with Timothy and asked about the shuttle, he said that it’s late and they may not be able to shuttle me. He called the shuttle driver and asked me where I was going. I said about 5 miles away. They said it’s no problem. Timothy took me outside to go over my car and to go over the concern, he immediately said it may be abuse. I told him let the technician decide and I feel more comfortable with who I used to deal with Jerry Jow. I signed in for the shuttle and the guy at the desk said it’s too late for the shuttle now because they are running behind. I guessed it doesn’t matter if you called ahead and confirmed it or when Timothy called over and also confirmed it. I told the shuttle driver I understand and things happened. He asked me to get an Uber, I replied I can arranged other transportation. Jerry Jow did an excellent job, kept me updated and made the repairs needed. Jerry Jow needs to be commended for his work. When it is time to pick up my car.l, I thought maybe I should check on Mike Walsh the advisor who was too busy putting key rings on his yellow tag.. He wasn’t there but a couple of his fellow advisors on the right side of the hall was chatting and laughing .I found it interesting so I stood in front of them for a few minutes and of course I interrupted and asked where do I need to go to pick up my car? The reason for them long comment is to let management know what the customer see and go through. I gave a 5 star review was because things got done . Jerry Jow is the best advisor there. I brought 4 new Mercedes here already and Jerry took care of all my cars. There need to be teamwork when some one is out and not just tossed it over to another person when it’s not there appointment. If you come here for service ask for Jerry, you won’t be disappointed, 5 stars all the way for him. I will only schedule with Jerry in the future

David Nguyen Apr 19, 2021

If I could give my service experience 0 stars I would. I bought a CPO GLC43 AMG. A couple months later I realized that they put the wrong size tires on the back (they’re supposed to be wider than the ones in the front). From what my service rep told me, this caused the tires to wear more quickly and unevenly therefor I needed 4 new tires. Instead of taking care of their mistake and replacing them properly as they should have given the caliber of this establishment, they charged me over $1500 for 4 new tires. The only reason I didn’t fight them tooth and nail on this issue was because I needed my car back as I was going to be driving out of town the next day. Less than 8 weeks later, the BRAND NEW back tires had worn completely down to the metal mesh on the inside corners. I took my car in with this concern and they told me the car was grossly out of alignment and I needed new tires again.... less than 8 weeks later 🤔 that made no sense to me so I spoke with the service manager. He told me I had hit a curb or hit a pothole too hard or something of that nature - not true seeing as I am a careful driver and, as a native Houstonian, know which roads to avoid all together to prevent this from happening. After a brief back and forth I was told I would have to buy new tires and that it was basically my fault. I tried to contact the GM regarding the matter twice but he clearly couldn’t be bothered to give me a call back. I finally just paid for new tires and an alignment because I am simply so sick of dealing with this place. As a very loyal Mercedes Benz customer who purchased not one but two vehicles within 10 months with them, I am clearly not valued enough to make right the situation that they created and subsequently perpetuated or even return a simple phone call. I will never work with this location again. Mercedes Benz Greenway, you have lost my patronage from this moment on. I would seriously think twice before letting anyone at this establishment lay a finger on your vehicle. **Note: this was the second time I brought my car in to be serviced - the first was about 6 weeks prior to check out a strange banging noice my car was making when I backed up while turning the wheel all the way in either direction. I had experienced this with a vehicle in the past and the problem was the control arm bushing. — this last time I was told that 2 of the techs believed the control arm could be the problem on my current vehicle but upon pick up, I was informed they found no such damage. The whole scenario just sounded sketchy therefor I no longer trust this shop. Good luck to anyone that is considering having their vehicle serviced here.

alexandra sprague Apr 7, 2021

After finding a vehicle online located at a Mercedes Benz Houston at Greenway we were contacted by Mr. Morales to set-up a time to view/test drive the vehicle. This was a very smooth process. We verbalized that we would like to move forward with running financing options and, after five minutes, Mr. Morales came back with a statement of interest rates and payment amounts stating specifically "this is the interest rate and payment amount you would pay." We agreed and my husband signed the document. I then had to leave to get my son and my husband stayed at the dealership. We specifically told Mr. Morales that I was leaving and he assured that the process would be relatively quick from this point. That was at approx 2:30 pm. My husband did not return to our home until after 8 pm that evening. During that time this is what occurred: He started the finance process wherein the interest rate all of the sudden for the vehicle more than doubled. When my husband questioned the finance member, he started a "cat and mouse" game with the sales associate (Mr. Morales) of coming in and out of the area one at a time to try and explain why this was happening. My husband had to literally ask both of them to stay in the office at the same time. The finance associate then tried to instead sell my husband a Mercedes car because, and I quote "he is at a Mercedes dealership and he is trying to buy a non-Mercedes product." My husband reiterated that we came to this dealership only because they had the vehicle we are interested in and because it is an auto nation dealership to specifically avoid the run-around of the skeevy buying experience. After declining, the general manager came to speak. The general manager re-iterated the "Mercedes-Benz" would be the only product line that would get my husband a reasonable interest rate. After my husband firmly declined and set-up and I headed to get him the finance department was then "magically" able to come down to the originally agreed on interest rate and payment amount. It was an incredibly awful purchase experience.

Megan Lindstrom Jan 30, 2020

My experience with this particular internet sales manager may be limited to the individual and I hope there are other sales team members that actually know how to treat a customer. Traded in my BMW for a 2019 CPO E series and happily paid the price they quoted, accepted their low offer on my trade and despite all of that, I patiently put up with the sales person’s attitude as if he’s doing me a favor. I also clearly told him what financing terms I want and he quoted me something different and when I questioned it, he said the finance manager will change it. When I’m at the finance managers office, he’s in a pissy mood and snapped at me when I told him that he needs to change the financing terms and said this should have been done by the sales manager (not my problem) and asked him to show me the updated pricing sheet. I still kept my cool even though I felt like walking out. I purchased extended warranty and he pressed hard to purchase additional warranty that covers brakes and few other items but failed to disclose that is was not through Mercedes Benz. My fault I guess for trusting them and not spending time reading through fine prints. I’m done with the finance piece and back to the sales manager and waited for the car to get cleaned. Prior to the cleaning, we also walked the car and I pointed out issues that he agreed to fix. After the car was cleaned, I found the paint on the rear bumper was chipped which did not exist before. It was so obvious that there is no way to miss it. His manager came and said they will fix it. This was the first time I bought a car from a luxury brand where I was made to feel so unappreciated, where I was just handed the key and told there is your car parked in the lot. I scheduled my car to be brought back the next week to get the car tinting done and the paint fixed. I arrived promptly and handed the key and left with the loaner. Two days later, got a call late afternoon that your car is ready and to come pick it up and if after 6, keys will be at the front reception. I arrive before 6 to make sure I get to walk it with the Sales manager and was shocked to find out window tinting was not done. I then walk the car and it was clearly not cleaned with bird crap on the car, paint drip stains going down the back on the black plastic below the bumper and worst part, the paint job they did was horrible. Something I would expect if I shopped for the cheapest option and get it done without caring about quality. They even left a small ding few millimeters below the paint job and didn’t bother to cover it up. When I questioned it, I was told pretty much that it is what they promised and that I didn’t point out the other chip and this is a used car so I have to expect this. This is Mercedes quality speaking and shows how much pride is taken into their repair and work. Now I have to take time off from work again and go back because I was told my car is ready when it wasn’t and they couldn’t let me stay in the loaner for few extra days. I usually trade my car every 3 years and never experienced this from BMW dealerships in the area.

Mahmood Qadri Aug 31, 2019

Show next 5 Reviews

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Real Reviews of Mercedes-Benz of Houston Greenway

13 Million Cars Sold to Happy Drivers

Come Experience the Mercedes-Benz of Houston Greenway Difference

Recent Reviews from Mercedes-Benz of Houston Greenway

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