Sold my Car to Mercedes Benz of Houston Greenway.. AAAA+++ Experience!!

Horrible customer service. Called and spoke with Manny Rodriguez my salesman about setting an appointment to get my seat repaired due (my drive is 3 hours) to the leather ripping. He started telling me that there wouldn’t be a loaner available, He explained that loaners where only available for people that were getting engines replaced or some other major repair. After explaining to him that I had to have a loaner; he told me to make an appointment with service. I asked him to transfer me and he claims he didn’t know the extension. He informed me that he would have to look up the extension and call me back. I told not to worry I would call back and ask for service. Called back and got an appointment to get my car seats repaired and a loaner is available a week from Monday. Called back to speak with a manager waited on hold for 12 minutes 15 seconds no one ever answered. Called back claims all the managers are busy. As of this post I still haven’t received a return call from the manager.

Jerry Jow was great!

My appointment time was not honored but when Carlos was able to finish working with another customer he was great to work with, honored the offer, and had everything processed quickly. It was a good experience.

First class service for my SL55 AMG

JUST GO ELSEWHERE!!!! The service I received from this dealership was mediocre at best. I ordered my 2022 in Oct 2021 it was ready Nov1st 2021 never received the proper introduction to my vehicle tried to meet with the IT person that didn't happen no one knew anything about my vehicle. I live outside of Houston had to drive in town at least four time to get my license plates, you can't get them on that phone the story was it was the DMV. This last time I asked for a manager because at this point it's this dealership I've purchased 2 new vehicles in 2021 other than this one, and received both license plates, no manager was available so I told the young lady someone needs to come talk to me. My sales guy come I explained my issues he go upstairs and guess what come back with my plates and begin to explain they are behind, I ask why blame the DMV I'm been here 4 time and was told the same thing no one took the time to really look for my license plates just printed the paper one and send you about your way, even with people getting pulled over for these papers plates. Just a lack of empty for their customers.

We actually sold our car to this dealership. Carlos Mira handled the transaction and he was brilliant. Thanks to him for a stress free ultra-satisfying experience!!!!

It was my first time coming to this dealer for service. Overall experience is good. Jessica was great! Staff were great!

Orginally, the plan was to purchase a Volvo XC-90. When I arrived to purchase the vehicle that I reserved online. Manny, was unable to locate it on the lot. Turns out, someone else had the vehicle and had driven it to a Volvo dealership to get checked out before purchashing it. So, reserving it was pointless because it was taken from me and given to someone else. Probably some "good old boys" deal in the background, off the record. I asked them to return the Volvo but ultimately went with another vehicle. As far as the Finance manager, as soon he realized I was financed through my credit union and he could'nt make any money off me, his attutude and customer service went south. Manny was great though, not sure if I'll return to this location again.

I was highly disappointed with my experience at this Mercedes Service Centre. I took my car for a routine oil change which would normally take an hour of work. It had been 4 days since I gave my car and have still not received a call from the center and it’s representatives. Representatives do not answer calls and after several attempts, when my calls was answered, the lady was clueless and also very rude to me.

This location are terrible. I call for cancel warranty. Takes me about 1.5 hours that a guy answered phone not even let me finish tally. He hands me up

Waited over one hour 15 minutes for valet for pick up my car. No one even cared about it. I had to find the manager after the long wait.

David Griffin is an amazing person. He was very professional and highly knowledgeable about the vehicle I purchased. I will recommend him and Mercedes-Benz of Houston Greenway to my family and friends.💜

Great experience with Mariah Delgadillo and Kevin Cayard!!! They were both outstanding!!!!

The communication from the service center was poor . My car had been sitting for two weeks . Once I called the dealer I learned that a part required is currently on back order . I was also informed that my other concern would not be covered by the warranty because they needed video proof of the car malfunction.

Mr. Surender is absolutely THE BEST person to deal with at AutoNation Mercedes-Benz Greenway and trust him completely. Consistently professional, extremely pleasant and especially polite, there is never any doubt whether you're getting a good deal or not, whether leasing or buying/financing. Mr. Ali in Finance is similarly professional and pleasant, and efficiently processed all the "paperwork" to get us on our way in a timely fashion. Why would anyone go anywhere else?! Thank you!

This dealership is amazing from A to Z from Sales John Nguyen, to Finance Keven O, to Service Timothy, to Parts. I bought a gently used Mercedes and was amazed at prep and after sales support. I will never use another dealership period!

Service is top tier. No complaints

I have just tried to find out whether a flat tire is covered under my warranty. I have called Mercedes Greenway 5 times and been funnelled from department to department. The staff I spoke to were completely disinterested and passed me on to other departments - none of which are picking up. I cannot believe it is this hard to find the information I need. I tried using the webchat function and was told to call again. Terrible service.

Mike Walsh is a major reason I continue to go to Mercedes-Benz Greenway for service. He is the embodiment of "the best or nothing". I can always count on him to take good care of my service needs and he has been doing so since 2005. It usually takes weeks to get an appointment with him and I can see why.

Coco was very helpful and informative in helping my parents choose the perfect Mercedes GLE450 for them. We received exceptional service especially during a pandemic and when dealerships were low on supply. Will highly recommend!

Leigh Bennett is the most knowlegable sales person I have ever had the pleasure of working with. This purchase was the 5 time I have transacted with him. He is a straight shooter and always goes the extra mile. In this environment there is not much that can be done regarding price, but there is plenty that can be done regarding honesty, integrity and customer service. Leigh provides all three.

Timothy Jue and Jerry Jow are excellent service advisors. I've experienced honesty and integrity from them when handling the servicing of my vehicles. The service technicians did a very thorough job last week when I brought my truck in.

Best Mercedes Benz dealership in Houston when it comes to service!

Incredible team. They make sure questions are answered, objection are solve. And most importantly, that you are satisfy.

Love the service department..Mr Marcos Lopez always goes over and beyond to help all customers. Thank you Greenway Mercedes

Ernesto Gutierrez in the service department went above and beyond my expectations. Not only did he address my issue promptly, but he insured that the costly repair did not leave a sour note on my feelings towards the dealership and my pre-owned purchase. My family has purchased several vehicles for MB Greenway, new and pre-owned, and after the exceptional attention and service provided from Ernesto, we will continue to do business with future purchases and service. Thank you Ernesto, Ali, and the MB Greenway team and a job well done!

Great experience!!!

Mercedes Benz Greenway and their Whole Service Advisor Teams are the Best. Kevin G is one of the Best Service advisers i have ever Worked with.

I've purchased 2 cars from this dealership, and each time I had a great experience. Most recently I worked with Surender Kamnani and my experience was seamless; he is extremely professional and knowledgeable. I would recommend him, and the entire team at MB Greenway to anyone looking to purchase a car.

First time visiting this dealership. A very pleasant experience. Went it for annual service, and it was a pleasure to work with Chris Palumbo.

Mercedes-Benz of Greenway is top notch and our sales consultant Sam Mirza was very professional, knowledgeable, and friendly. Great experience!

Carlos did great and helped a lot !

Went to see their selection of Range Rovers, after business hours. They have more than San Antonio has.

Friendly and helpful staff, areas are very clean. Would recommend to come look at their inventory.

None

Peter was fantastic!! We were traveling through Houston and got a flat and Peter got us in and out on time for the wedding we needed to get to. Five Star service. Thank you!!!

Re; question #3; really too early to tell since I have had the car back for less than 24 hours.

I was sent an email notification reminding me of my appointment. However when I arrived they had no record of my appointment and did not explain how that could happen. Nor did they tell me I would have to wait 5 long hours for a normal service appointment due to this error. 5 hours is an outrageous amount of time to wait when they told me to come via email. Furthermore, there was no acknowledgement nor apology about my wait. Extremely poor customer service and communication.

The “updated” navigation package is just not all that up to date. Roads I use often are not on it. This is not the fault of Jessica or the Greenway MB team. They did everything possible for me. This is on MB. MB should not charge $100 for software that is inferior to Waze or one of the other way finding apps. It’s just not consistent with the excellent customer service I have always received at Mercedes Benz.

A workman found my driver's license and put it in the coffee holder ! HONESTY IS AN INVALUABLE ASSET! Great Work!

I had received the best experience with David at Mercedes Benz on Greenway. He made sure he listened to what I wanted in a car and kept it 100% with me the entire time. I would advise anyone who is looking for a car here to recommend David. Thank You David. I love my new Mercedes Benz car you helped me buy!!!

Joseph was proactive while being pressure free. He listened to what we wanted and found the perfect vehicle at a great value. He was extremely knowledgeable on the car we wanted. Jospeh's follow up was extremely thorough. I could not be happier with my vehicle and the purchase process. An exceptional experience.

Good service

The positives at Greenway: Each time I've been to MB Greenway to retrieve my vehicle (and this has been pretty frequent over the last 5 months) I have been greeted by the most personable "valet". Every encounter she was always attentive, had a smile and maintained command of her podium. As I waited on my vehicle I observed how she engaged with the guests. Even when the guest was less than pleasant Ms.B maintained professionalism. At this last visit I stopped to ask her name, to which she replied Ms. B. I hope MB Greenway values Ms.B and that the value is reflected in ways that are significant and meaningful to her. Jacqueline as a service representative has been great. I really appreciate her as well and the gentlemen who provide the shuttle service. Opportunities for Improvement: I would like to have the battery problem with my vehicle resolved. I've had the battery I'm the car replaced 2x less than 1 month apart. It seemed the battery issues only started once I brought in the car for routine maintenance. I hope when I come back to town next, the vehicle is operational. It is an inconvenience when I return to town for my vehicle and it won't unlock nor start. I'm here to provide care to a loved one and I miss appointments cant take them to therapy etc. when the vehicle is not functional.. Also this location never has loaner cars available for these types of last minute issues.

Best car buying experience! Aaron (salesman) and Jamal (Finance) were absolutely exceptional.

I had a lots problems contacting financial services and talking to them. Cindy hang out on me and when I went to dealership to complain, Mike S was available and he promised me to solve the problem and call me back day after. Also Elizabeth from finance was there and promised the same thing. They never called me back even I left massage. Finally when after 2-3 days I called them, they were very rude and ignored me. Then I connected management to help me..

When you purchase a luxury car you expect A+ service throughout your entire process. What we received was C at best on the day of purchase. It has been a nightmare of communication since the purchase. Our salesman Santiago promised he would call us with updates. We purchased a car that we were told had two keys, finishing the paperwork we were given one key. We were then told that he would contact the previous dealership and communicate his findings. We’ve emailed, called the dealership, texted, and called his cell phone number the dealership gave us. I had to show up at the dealership to get another temporary tag because we still don’t have plates! It’s been 90 days of missed calls and ignored texts. He even texted that he couldn’t answer the phone, requested a text to which we replied to and STILL did not answer. You don’t feel luxury when you purchase a vehicle here and that should be the first feeling you get. I wish I could have some resolution to our issues but no one will take my calls. Edit: they commented a generic reply and I have heard absolutely nothing. No resolution at all!! The customer service is terrible.

Mr. Bradley is Provided outstanding service. My family is very satisfied with his wonderful professional dealing, since we booked our Vehicle.

I purchased my vehicle from the greenway location and had nothing but a good experience until recently when I took my certified vehicle back in for some Inspection due to failing brakes, car shaking and noise when braking, windows switch issue and potentially a transmission issue (the vehicle was auto shifting even on neutral). Dropped off the vehicle for inspection on a Monday, got a call from the service advisor the next day explaining the issues: 1. Auto shifting was due to a software issue he explained, and that the technician completed an update to resolve the issue. 2. Power switch for windows was replaced on the driver side 3. Brakes’ issue, potential fix: Changing the front and back rotors and pads, estimated at over $2k which was insane as I had just picked up this certified vehicle a few months ago and drove a little over 4K miles. I would expect the vehicle to be thoroughly inspected before being put up for sale and especially the brakes as this is a big safety issue as well.

Great service

Exceptional service!

Ray explained in great stank the repairs recommended. He seemed truthful and didn’t make it seem like I had to have the repairs done that same day (even though I had all the recommended repairs done that same day anhways)

Aaron Davis was very professional, helpful, and informative. He made my car buying experience an easy one, especially because this is my first Mercedes. He gave me so many options and was attentive to my needs. Thank you Aaron 😊.

1. Jerry Jow is always prompt in returning my call. 2. He is extremely professional and a very good listener. 3. He explains what needs to be done and what was done to my car in great detail. 4. He is the reason I have stayed with AutoNation to service my car. 5. Overall I am always satisfied with the service I get from AutoNation. I have no complaints

I did a walk in, and they were very helpful With getting me the services that I needed. Although They didn’t get a chance to wash my car because of the late time, I still felt like I was treated well and everyone had great customer service.

Amazing feedback for Sam ! He was great

Jay is awesome. Very professional yet very real. My favorite type of person.

Surender As always went over and above my expectations. This is my 2nd time at Greenway and it’s been phenomenal. Surender made the buying process smooth and always gives best advice, and recommendations.

Have not finished checking out the auto yet need to use spare key. And a few things.

Professional environment that prides itself on it’s excellence. For sales, ask for Ryan. Friendly guy with a knack for nice cars.

I advise to go to another location if you would like to drive Mercedes Benz vehicles. This dealership is the worst location I have been to my entire life. Despite the fact that my first experience with them when I purchased a preowned Mercedes benz was the worst and the sales man Ali was rushing me to buy a vehicle that was in the body shop getting repaired from an accident even though it was listed in there website that day. I got the finance ready and I even paid before I have picked up the vehicle to come pick it up with all the problems it has and I was promised that everything will be taken care of and when I went back couple times even the manager of that location refused to fix all the issue pr returning the vehicle and all he said that his financing guy didn’t know what he was talking about that there is no such a thing called warranty that covers bumper to bumper and regarding the alignment issue in the car he said that Mercedes Benz actually make their cars this way so they can swing to the right so they turn against the impound traffic I would like to submit this to the corporate and To Germany office to figure out if their engineering means of designing their vehicle make sense. No last week I went to buy another brand new one this time so we won’t have the same issue and the sales man Don was super rude and he had his stereo type of how these people could afford this vehicle and he didn’t even want to spend the time with us and couldn’t handle 5 to 10 minutes of a customer time to make sure I get my purchase right and not scammed as before. So far it has been more than two weeks I’m trying to reach the financing and they transfer the calls and I wait more than 20 minutes overtime with no solution at this point point I’m letting my lawyer handle this case from here Maybe Mercedes benz of greenway would fix right there and then

My experience at Mercedes Green Way was absolutely amazing! Ryan Clauss was nothing less than personable, informative and all around a great salesman/point of reference! If you’re ready to get into a new Mercedes, ask for Ryan Clauss!

If you’re interested in buying a Mercedes go there. They make everyone feel welcome.

This is my 3rd car in the past decade from Houston Greenway and through Ryan Ismail in Sales. Ryan is fantastic. It took me months this time to choose a vehicle. Ryan was always patient and followed-up. He is polite and accommodating. I appreciate his professional, knowledgeable, and straightforward approach. I feel informed at each step and confident in the purchase. I recommend him consistently to friends and family who all have a similarly great experience.

Rokan was amazing. He was really patient and flexible. I had ordered the first GLE but because we were about to close on a house had to let that go. I asked him to order another one for me and he did. He kept in touch the entire time and even when I checked in earlier than he had informed me the car would come. The purchase experience was fantastic. Kevin was also great with his savvy finance background. You definitely have knowledgeable and compassionate staff. I love my GLE and I’ll be back for more overview Rokan! Keep up the great job!

My husband and I had a fantastic experience with Carlos in Acquisitions and Ali in Finance. They were very professional, knowledgeable and very efficient in helping us sell our car yesterday! We highly recommend them because they are genuine, always put their customers first and take good care of us. Thank you, AutoNation MB Greenway!

I had the pleasure of meeting a great salesman named Sonny who was very awesome in very tentative to the needs of me and trying to make sure that I got the best in the vehicles that I wanted it was a great pleasure to visit the store was clean everybody was friendly it was a pleasure of me being a customer there I felt so safe and everybody was so professional I really had a great experience with Greenway plaza Mercedes -Benz

Top notch

Dealership undervalued trade-in but added a $5000 surcharge to a GLC which could have put me at $17000 under water before taking possession of the car. No transparency, classic bait and switch.

Provided a complimentary house call after delaying the delivery of my new key. Very courteous and professional.

Ernesto in the Service Department offered first class customer service. He was able to fit me in for a service appointment that worked for my busy schedule. He took care of everything and made the process seamless. Highly recommend using Ernesto if your Mercedes needs a service.

Good job thank you!

Pellagrino, Carolyn deserves 1000 starts. She made the entire car buying process a breeze.

Service department.

I bought my car there but I feel like I got lied to and got the run around.

Brought car in they said I could get a rental I get there no rentals available. My car was supposed to be aligned I get it its pulling hard to the right and to take it back and find another ride home as they had no rentals!!!

Beware: They will try to sell you useless warranties and they lie a lot about their inventory

Worst experience, I bought my car in December 2019. They added gap insurance to my car but I went a couple of days after to cancel it and signed some papers. Me trusting I was going to get the gap insurance removed from my car. On April 2021 I decided to sell my car and I find out Mercedes greenway never removed the gap insurance from my car. What a fraud. Now I cancelled the gap since I don’t have my car anymore and I was supposed to get a refund Almost 3 months ago and haven’t gotten anything yet. I called Mercedes greenway they say that money went towards my loan but there is proof that did happen. Now I have a lost check, because gap did send it 3 months ago to Mercedes greenway but no one can given me an update. The times I have called Mercedes greenway they have been really rude to me

It is after dealing with other Mercedes dealership when I realize how great the service department here is. Had some issue with car interior and they helped me fix the problem quickly. Service advisor Jacqueline was super helpful and guys at loaner car office were friendly and professional.

I went to the dealership today because I got a flat tire on my way to work. Everyone there was so nice and helpful. Patrick S. from Express Service was so helpful, he went above and beyond! He is the best!!

Marcos Lopez was my service advisor a few years back and always provided me with the best service. I always knew I could trust him. So when my boy wanted a new Benz I reached out to him for a referral. Mo Sylla assisted us, he was awesome and within an hour we were in the finance dept. Anthony Passariello was just as awesome. From start to end our experience was excellent. I can’t believe how quick, easy and comfortable the entire process was. My boy drove off in his new C Class that afternoon. He loves it. Mercedes Benz Of Houston Greenway is absolutely awesome!! Follow up - 2 years later Marcos Lopez saved us yet again with a mechanical issue we had with my son's C Class. I know at times we get frustrated when our vehicle needs to be repaired, but Marcos always takes the time to explain and guide us to the best course of action. I highly recommend this dealership. We will be going back in 2022 to get my son the new 2022 C Class. Thank you again Marcos and Mercedes Benz of Houston Greenway!!!

Purchasing our new vehicle was a simple process. Good inventory - Tick Find just what we wanted - Tick Great sales team - Tick Smooth purchase experience - Tick Overall - Pretty close to perfect

Ernesto is a great! He does a great job of keeping me in the loop. I love that they wash my car after service also.

My experience with MBHG was the best experience at a dealership that I have ever had. Brad my salesman kept in touch with me from June of when the car was ordered and reserved until Sept when we sealed the deal. Donald our financing guy was so awesome we left the dealership feeling very blessed and I thank those guys for being apart of one of our greatest accomplishments!!

Harshad Patel was excellent to work with. He is a top sales associates and provided great advice and care as we walked through the purchase decision.

No pressure, friendly staff answered all of my questions professionally and were efficient with our limited time to purchase a vehicle. Highly recommend!!! Thank you for making our daughter’s car dream a reality!

Jacqueline Campos was extremely helpful. However, it took a while for the annual service to get completed. Also, I thought the car was not washed. Other than that, it has been a great sevice.

Fixed my car in one try after 3 other dealers tried and failed to fix it. Great service experience through and through

Very great service! They are very professional, prompt, and friendly! Jay was very good with communication and efficient with getting me in and out.

Great service !!! Thanks

Awesome experience Dennis Fredericks was an amazing experience awesome guy

My service advisor, Kevin Graves, was great. The problems didn't start until I went to pick up my vehicle. The service team did not wash my car and they left the hazard lights on which killed my brand new battery. After spending $5,000 on repairs, I expected better.

Although we had 2 more places to visit, we never made it past Mercedes Greenway because of how well we were treated. We of course love the vehicle but appreciated our sales rep, David Griffith so much that we knew we'd be purchasing our vehicle with him. The Finance Manager made the paperwork a breeze and we were on our way within about 2 hours. I highly recommend reaching out to David!

My A220 has only a few minor maintenance issues now and then. My service advisor, Mike Walsh, takes care of the car efficiently. I'm always pleased with his service and kind manner.

While traveling to Houston I encountered a tire pressure alert on the interstate. I called AAA who towed me to Mercedes-Benz of Houston Greenway. My service advisor Peter was superb. He guided me to the courtesy shuttle and we made the appointment that was the entire purpose of the Houston visit. I received a text from Peter saying the tire was changed out and the car was ready and newly washed. Although faced with this unexpected occurrence, my service experience was 5-star!!!

Service process and the loaner Vehicle check out was quick and convenient. My service provider was knowledgeable and polite.

You told me the time the job would take and it was done by that time.

They did not refill my washer fluid after I spent $1,000 bucks for an oil change.

Always love taking my car here for service! Jay is awesome and kept me up to date on everything!!

An absolutely wonderful experience, from first call until keys in hand. I was fortune enough to work with John Nguyen, of whom I cannot speak highly enough. As an out of state buyer I was nervous and apprehensive about purchasing a vehicle without laying eyes on it in person. Within minutes of speaking with John all my fears and anxieties were gone. John listened and addressed all my questions from pricing to paint condition and promptly sent me several dozen photos of the Alfa Romeo I was interested in. John was always responsive every time I called, and followed through with everything he promised. When I flew in from Phoenix to pick up the vehicle, John and the dealership were quick and efficient and had me on the road in short order, which I greatly appreciated. I am completely happy with the vehicle, and the overall buying experience, thanks to John Nguyen and Mercedes-Benz of Houston Greenway.

Mark Keilty made my experience as seamless as possible in getting me the car of my dreams!!

Frank Wang!!! Excellent customer service.

Handled with care

Nice

I was told that they could not fix my SUV before I needed to go to our ranch in north Texas. Service Manager Marcos Lopez found out that I wanted to go to our ranch as the Navy Seals were training at the ranch that week, so he ordered the parts and had them FedExed to the Service Dept and it was fixed the next day so I and my hunting dog had a cool trip to our ranch 365 miles north. Many thanks to Marcos!!

Ernesto completed job as explained

IF EVER THINKING ABOUT BUYING A CAR, GO TO REMUS AND MO, THEY ARE PROFESSIONAL INTELLIGENT MEN WHO WILL MAKE SURE YOU DRIVE OUT HAPPY, REMUS IS A GREAT HONEST PATIENT SALESMANS WHO CARES ABOUT HIS CUSTOMERS. IF YOU HAVE ANY PROBLEMS THE MANAGER MO WILL GO ABOVE AND BEYOND TOO TAKE OF YOUR, THEY ARE LIKE MAGIC JOHNSON AND LARRY BIRD! HAHA! GREAT PROFESSIONAL MEN, ASK FOR MO AND REMUS, YOU WILL BE HAPPY YOU DID!!!!

Harshad Patel was the best salesman I could have asked for. He had full knowledge of the vehicle I was interested in, did everything he could to make sure my experience was superior since this was my 1st Mercedes Benz. I hope he's still there in 3yrs when I'm ready to upgrade to the E Class. I'll be sure to recommend Harshad to all my friends who are looking for a luxury car and want an elite car buying experience.

The only good part of my experience was my sales person. ( very professional).. after that the worst service, Financial guy and manager impossible to talk to ... try to pushed to hard buying extra warranty and made me paid some fees that clearly states in document is not an obligation. I think that in a way are taking advantage of the need of vehicles and shortage of them . Will recommend if possible to take your business to more client oriented dealer.

I always get great service. They are courteous and prompt. Great dealership.

Being a customer at Mercedes Benz Greenway for the 2nd time has been an amazing experience! Our sale person “David Griffin” is nothing short of amazing! The experience of buying a new Mercedes was quick & easy! I saw the new Mercedes truck I wanted and it was mine within 2 hours. He’s real, passionate about your buy & respectful! We enjoyed doing business with David. He’s at the front door when you walk in… Ask for him!!!

Greenway location always exceeds my expectations from the moment I arrive and drop my car off until it’s time for me to pick it up. Javier goes above and beyond with his customer service! Thank you!

good service and clear communication

Jerry provides the best support I've had for the 36 years I've owned Mercedes. He takes the time to explain what's needed and the cost of doing each repair. He's always gone the extra mile to keep me informed on estimates and the repair schedule. Definitely a pleasure to work with all these years!

Service is good and on time.

UPDATE: Sept 2, 2021. Absolutely THE BEST! I am a customer FOR LIFE! Jay Kohn takes such good care of me and has for many years now. I never have to worry about being without a vehicle whether its a Loaner or being shuttled. The Red carpet is always rolled out for me at Houston Greenway. This round of service on my C300 was cosmetic and it was fixed with ease and dedication. I so appreciate Jay, The Mercedes Technicians and the whole team that make my life much easier when it comes to owning and taking care of my Mercedes. Thank you so much! G I love my Mercedes-Benz and my Mercedes-Benz people of Houston Greenway. Talk about rolling the Red Carpet out for you. That's the treatment you will receive if you frequent this Dealership. Top of the line care and they listen to your needs. My Service Advisor has been Jay Kohn. Jay has taken care of me for 3 years now. He knows exactly the service needed for every visit and it's always pleasant to visit with him and the others. I have recently moved down to Seabrook from the Galleria area and I wouldn't dare think about leaving this Dealership!! And just recenty, Ms. Jacqueline helped me in Jay's absence. She was wonderful as well! So helpful! Thank you Mercedes-Benz of Houston Greenway! G

friendly service, location, expertise

Tim is the best!!! He’s always so helpful when I bring my car in for service!!!

I just brought my E350 coupe in for a couple of recalls. The service was remarkable. In a world where just about every business seems to blame lameness and lack of service on “COVID,” it is refreshing to experience such quality service and professionalism. They provided me with a very nice loaner (I wanted to keep). I previously had to take my BMW for the same Takata airbag recall, and the BMW dealership didn’t do that. Thanks Mercedes Greenway for making what could have been a complete hassle, a breeze instead!

Carolyn P. did an amazing job in helping me find the perfect vehicle. After explaining to her what I wanted she was proactive and offered a great list of options.She was very knowledgeable and above all very informative of the process. From the front desk to the finance department, the entire staff was amazing. Couldn’t have asked for a better experience. Thank you Mercedes Benz Greenway!

Jerry Jow, in the Service Dept. is the BEST! He has always given me excellent service in a timely manner!

Great experience. Got my 2021 Mercedes E350. Chris (Sales Executive) and Kevin (CFS Manager) did a great job. The whole process was very smooth and organized. Throughout the sale I was kept informed on the vehicle status. Would definitely recommend!

TRUELY EXCEPTIONAL SERVICE. THOROUGH UNDERSTANDING OF THE PROBLEM AND WILLINGNESS TO RESOLVE THE PROBLEM WITH ABSOLUTE PROFESSIONALISM AND EXCELLENCE.

My service adviser, Ray Mariano is the best!!! He's reliable, dedicated, and gives me the full story. I rely on his expertise. The service area is great, they have very experienced technicians. My loaner vehicle is ready when I come in for service...NO WAITING!!! Thanks Ray, and Mercedes Benz Greenway!!!

Efficient, thorough, and professional at reasonable costs. Brigitt is simply outstanding.

I was delivering a car and the guys on the service drive did a great job helping me

Rhett was so so helpful. Thank you!

My experience was very good 👍

Best car sales experience I’ve had! Derrick King Jr. Was very attentive and the few issues I had with the vehicle I purchased, he had them taken care of immediately. Plus his patience with dealing with my bank! Definitely go see him if you need a car!

Had an amazing experience here, David Griffin is the absolute best salesman out there, felt like family through the entire process, couldn't recommend him more.

👎 not happy with how I’ve been treated.

Jerry Goggins did a great job of keeping us informed of progress and status of services being performed. He and the Service team did a great job!

Huge Thank you to Rhett at the dealership. Really good sales person. He was extremely helpful and responsive on calls first getting us all th einfo and more that we asked before visiting the dealership. Once at the dealership, he was even better in person. If you want great experience, make sure you ask for Rhett.

Mercedes Greenway is the best--the service is excellent! Jay makes it so easy to have my car fixed. I wouldn't go anywhere else.

I have been a client of Mercedes-Benz of Houston for over a decade. The professional service from all departments is first class. I was introduced to Hector and he will always be salesman. Mike Walsh in Service is my favorite and only person I will work with. He takes care of all my car repair needs making it an enjoyable experience each time. If you want to be a member of the Mercedes Car Club...The Greenway Plaza location is the Best Choice to be your Dealersip.

First-class service all around.

I can't say enough good things about my experience with Brad and Mercedes Benz of Greenway. Brad made buying a car incredibly easy and kept me up to date on my order. He made me a lifelong customer.

Mercedes Greenway makes auto service a pleasure. From the minute the need for service arises I was on the red carpet. That covers my service advisors, the attendants on the service drive, the loaner car which took less than 5 minutes to transact and the lovely attendant who retrieved my car for me and saw m on my way. I truly feel that every aspect of the buying, owning and servicing experience is 5 star at Greenway!

Customer service was spectacular. Brought my truck in for some service and they communicated throughout the whole process. Keep doing what you are doing cause I personally appreciate it.

As always get in get out no fuss, no drama. Definitely helps having prepaid servicing and warranty. 30,000 and all work free. Thanks.

Love this dealership! Excellent service across the board! Most notable to me are Don Morales in sales & Mike Walsh in the service dept. Always a great experience dealing with these guys!

We drove 4 hours to purchase a vehicle here! Joseph was in contact all week keeping us updated on the status of the vehicle. Once there, the process was very smooth. Each person we met at the dealership was super kind and helpful. Bonus: we also got top dollar for our trade! -- Would travel long distance to do business here again! Salesman was Joseph Garcia. Highly recommend!!!

I just purchased a used vehicle from MB Houston Greenway and I am very pleased with the service I received. I did notice a couple items that needed to be fixed and they responded quickly to fix the items without hesitation. will definitely be going back.

Out of State buyer. We flew in and the rep offer to pick us up from the airport.

Mercedes Benz Houston Greenway best service for vehicle maintenance 💞

I gave them 5 star review for my first visit and just 3 stars for my last. It was not as good. No follow up from the service rep Chris. The valet said he’ll get my car, I waited and he actually forgot about me.

I had a wonderful experience at Mercedes-Benz of Greenway. Always professional and quick with my service appointment!

Very Professional Personnel take care of you right away upon arrival and My Service Advisor Jay Is " The Man " very knowledgeable and gets things done quickly and smoothe someone give this man a raise. Many Thanks

Service was great..

My service guy, Michael, was great and kept me updated the whole time my car was there but once I was there I had to wait 30 minutes for them to bring my car around because they did not know where it was.

Awesome in everything, we love ❤️ Greenway Mercedes Benz

Great Customer service all round as always!

Prompt, excellent, convenient, reasonably priced, and accommodating service. Kudos to Jerry Goggins. Thank you

Took my 2020 GLE 450 to get a tire pressure monitor warning light addressed (made an appointment). I was expecting a quick fix for something that seemed relatively straightforward. After my car had been with them for over 24 hours I called to check on it - They had not yet even looked at it. After apologizing they said they would "expedite" my service. They called later in the day saying I needed a new TPM sensor, but they had none in stock and it would take a few days to get it. Finally, I called them again on day 6 and was informed my car was fixed. When I went to pick up the bill was ~$735 ..... to fix a TPM sensor. I was charged $166 for the part alone, $485 in labor and $60 for a "disposal fee". Looked up the part on Mercedes website and retail price is $87. This is not a reputable dealer - Save your money and look elsewhere!

I was told it would take about an hour but ended up spending close to four hours. Overall, the experience was pleasant and the sales rep David, was very friendly. I would be using them again, when it’s time to upgrade my Mercedes.

Chris Palumbo in Mercedes Greenway service is the best at his job. In fact I followed him from another dealership and have had a thirty year plus relationship with him as a my service professional. Thank you Chris! Don M

Laszlo was the best. He made purchasing my dream car an easy experience. Would definitely purchase another car from him when the time comes. The place was very clean and all staff was friendly. Purchasing a car from this place was definitely easier than any other place I have been to.

My service advisor is Jessica. She is awesome! I was in and out with a small problem yesterday, with no delay. I was able to relax in the lounge and continue my work from home, with their excellent free wifi and comfortable work cubicles.

Very deceptive sales practices. I will never buy a vehicle from this place again. If I could return the brand new 2021 GLE 350 4Matic that we purchased Saturday, I would.

Took my 2020 GLE 450 to get a tire pressure monitor warning light addressed (made an appointment). I was expecting a quick fix for something that seemed relatively straightforward. After my car had been with them for over 24 hours I called to check on it - They had not yet even looked at it. After apologizing they said they would "expedite" my service. They called later in the day saying I needed a new TPM sensor, but they had none in stock and it would take a few days to get it. Finally, I called them again on day 6 and was informed my car was fixed. When I went to pick up the bill was ~$735 ..... to fix a TPM sensor. I was charged $166 for the part alone, $485 in labor and $60 for a "disposal fee". Looked up the part on Mercedes website and retail price is $87. This is not a reputable dealer - Save your money and look elsewhere!

Great customer service

Excellent service. Timothy was friendly, efficient and professional. Very satisfied.

Always first class us usual!

Extremely helpful and got a list of items that might be a problems. Thank you

Excellent customer service

Courteous and prompt! I always feel like the guest of honor when I’m there. Jerry kept me apprised of the status of things and what options I had. Car is always clean when I get it back and of course the necessary work has been done. Thank you!

Great service. Got me in and out with no hassle.

Servicing great at AutoNation service department and loaner Team, my service advisor whom I’ve known for over 15 years Michael Walsh is excellent very professional very truthful I just love the service he provides me and my family each and every time along with the Mercedes Greenway family.

Three times to do a recall and they gave me appointments but they do not have the parts. Now, I am waiting since 15 minutes ago to have my car back ans still waiting.

Received a good deal no pressure sales great experience.

Purchased a one owner F150 that had been traded in there. John Nguyen was very helpful and polite. Easy buying experience and great communication throughout the process. Finance manager was very friendly and easy to work with.

Amazing experience. I came form out of state to buy a car, and Laszlo and the team at MB of Houston Greenway made it a smooth and fun process! The car was beautifully detailed, exactly as presented in the ad. Laszlo was very knowledgeable about the particular model I purchased, and gave me a thorough tour of the vehicle and it's features, down to the infotainment system. He even made sure I had a full tank before I left the lot. A+ experience, highly recommend both MB Houston Greenway and Laszlo!

Do not recommend Mercedes Greenway. Poor customer service with the service department. Does not communicate very well with a customer. The expectations were set that it would have been done fairly quickly… When in fact it was delayed several days. No phone calls were made. I had to call to get information. And my service advisor never answered their phone (not even from the receptionist). The loaner car after waiting more than hour (this was a scheduled appointment) had the yellow warning light on indicating low tire pressure. I accepted the vehicle since the pressure was at the lower end of acceptable. Consequently, after three days the pressure had dropped to 23 pounds PSI (other tires around 43 PSI). I also was interested in purchasing a new Mercedes. I was unable to get anybody to help me. Nobody seemed interested to help. Eventually, a newly hired employee in the “used car section” came over to help. He apologized. After several days going back and forth between sales manager on what I needed in my new vehicle (they NEVER understood I was wanting particular safety features) I just gave up in trying to purchase a car from there. It appears customer service is not a top priority here. Do NOT recommend this Mercedes dealership.

So good to receive my car back fully repaired even though it was essentially out of gas.

I had purchased my first Mercedes 11 years ago, and I can tell you that where ever I break down they will come get me, and I’m not talking after 2 hours, they show up in less than 30 mins. There service is excellent, dependable and simply the best I have ever experienced.

It was a wonderful experience. My salesperson Don Morales was very patient during my entire vehicle purchase. I will definitely recommend him and your dealership to others looking for a great purchase experience.

I LOVE THE FRIENDLY, TIMELY AND PROFESSIONAL SERVICE!!!

always professional and friendly

Purchased E350 a few days ago and very happy with the service and the car.

My service advisor suggested I allow greenway Mercedes-Benz to check my breaks because she noticed a squeaking sound and she didn’t think the brakes should be making any noise with the vehicle having, at the time, less than 6000 miles. Because my 2019 G63 also needed a part for another issue we decided to bring the car in to have brakes serviced once the part arrived. Once the brake job was completed I was handed a bill and told Mercedes Benz does not cover brake squeakes.

Excellent service advisor Jerry Jow He has taken incredible care of my car.

There customers service . And. The service the salesman haves us ,

Good service and excellent costumer attention

Yes, I would recommend! Greenway is the best! My salesman, Arron was the best! I am pleased.

The Greenway location is the absolute best! I’ve been to several locations and the service does not compare. Even if I had a problem they fix it and I leave happy. Greenway is certainly my dealership of choice. Just recently went into Greenway met Arron my salesman and he was awesome! Every encounter I’ve had with him has been great. I would recommend that if you are looking to purchase call Arron. He will make sure you are taken care of. Thanks Arron!

My Service Advisor is Peter & he’s super nice but the level of keeping my car clean is not up to my standards. I’m a very detailed Guy & I noticed that every time I drop my car off it comes back dirty in the inside. The last time the passenger side was scuffed as well as the carpet was dirty. The exterior wasn’t cleaned either. I used the Collision department a few months ago & I was told several times a promise date & it wasn’t met. No one from the Collision Center informed me! I had to keep calling them. My car windows are not sealed rite so I will eventually have to take it back. I took it back before & the Collision Center said it was the door. Just really disappointed!!!

Found the vehicle I was looking for on-line and was priced 10% less than others in the same year/mileage. Contacted them, and they confirmed price (no-haggle), sent additional pics confirming the condition of the vehicle. I was not in Houston, so couldn't make it to dealer to close until the weekend, but communication was excellent during the week, and was able to come in on Saturday and quickly close on it and drive it home. Great deal, professional staff and very easy transaction. Manny Rodriguez was the sales person - and though he wasn't there on pickup day, he made sure my vehicle was ready to go and all paperwork in order. Would definitely recommend Mercedes-Benz of Houston Greenway for their professional service.

Dealership went out of their way to fix minor pre-existing paint issue on a new car noticed some time after purchase

Fast and good service and they treat you very well

Easy dealing and great staff, will most definitely return to this dealer .

Excellent service by Kayla and Kevin!!

Wonderful experience from walking into the showroom to driving off the lot. Everyone we worked with was very helpful and knowledgeable.

No complaints. Everyone was helpful, knowledgeable, and kind.

When I arrived the head guy of valet staff, I believe his name was his name was William He welcomed me n I told him I had a 10 am appointment with Kevin Graves, my service advisor. Kevin has been my advisor for at least five years. He is very kind professional intelligent representative of your company. I asked William to please get my walker out of my trunk for me. Well, he abandoned me. After about 5 minutes I flagged someone else down. I couldn?t believe William just left me there. I wondered if it was because I mentioned he was dressed differently than his co-workers. I picked up my car, turned on my engine and pulled out of the parking area noticing it said I need to check the air in my tires, the back left tire needed air. I was very disappointed with my experience with your company

Great people and location

This was the best and most pleasant auto purchase experience I have ever had. Ask for Rokan. He was wonderful throughout the process, professional and very engaging.

My Service representative is absolutely a ROCKSTAR!!! Jerry Gaggins is the best ever! If it were not for him I would have stopped coming to Greenway long ago, however its our personal relationship built with him over the years that has singlehandly maintained our business. My complaint is in regards to your PHONE SYSTEM. Its is trash!!! How can you expect someone to make a service appointment when the automated phone system asks if you want the Service Department then once you select that prompt the phone rings then disconnects. EVERYTIME!!! It took 4 tries to get a actual human being to make my service appointment. Thank goodness I have Jerry's direct number now. Will NEVER go through your switchboard again! BTW- The operators were great once I did get through.

Ernesto Gutierrez did a great job in handling my recent service visit--highly responsive.

Javier Mendoza best customer service anywhere.

Very good experience. I will go back for a new car

Friendly and knowledgeable service. I was offered a loaner car if I needed it, which at that time I didn?t.

Service Manager, Jerry Jow

definitely recommend, quick and professional service. Ray and staff were very helpful, 100% satisfied.

Our car had to be serviced due to a shattered back windshield. We could not be any happier with Greenway Mercedes’ fast and professional service. Overnight, I had the new glass installed! Thank you so much for making such a stressful day a lot easier on our entire family.

Great customer service! Very professional and prompt.

FAST AND EASY

I have always had a good experience except on one occasion when I was rudely asked and accused of damaging a tire on a rental car; however, the problem was resolved with the help of the dealer's management.

Service is always a good experience from start to finish. Efficient, professional and friendly. Kevin Graves always goes above and beyond. He is the best!

Excellent all around. Again, the people at the Greenway Mercedes dealership are superb. Jerry Jow is at the top of quality service.

Knowledgeable, Helpful Patient, Professional, Courteous!

I had a terrible experience purchasing my car from this dealership. I purchase a pre-owned vehicle. April 22nd I test drove the car, and placed my deposit immediately with Rhett. I was told the car needed to be serviced (headlight replacement). I was advised that the car would be available for pickup the following week...5 days turned into weeks! I took possession of the car 17 days later, May 8th. I had to do most of the follow up calls myself. On the second week (Friday) I received a call from Leigh Bennett (Performance Manager) stating that the parts had arrived and the car would be available Monday. That wasn't true. Monday I followed-up with Rhett, I was advised that the car still hadn't made it to service yet. I knew they were stalling and buying time, at this point I was invested. So I tried to be as patient as possible. I spent $3800.00 dollars on a warranty as well as 200 dollars adding this car to my insurance... all because I was told it would only take 5 days! Saturday May 8th FINALLY arrived. I picked the car up only to have to drop it back off on Monday. The daytime running lamp wasn't working...the car was placed back in service for two more days! I was annoyed at that point. I had the car for about 5 days after the second service and noticed that the (left) headlight they service was taking on water. I called my salesman (Rhett) and explained the situation. He said he would handle it. I left messages for 3 days after without receiving a response. I called Leigh Bennet on the 4th day explained the situation to him. He was off that day, he requested pictures and said he would follow-up the next day. I explained to him I hadn't driven the car since I noticed the issue because the weather was horrible and I didn't want to cause anymore damage to the headlight. He assured me that the dealership would be responsible for the repairs. Leigh, finally called me and stated that he spoke with the other managers and they concluded that I was responsible for the light, and if it was damaged it was do to my fault! He "claimed" they only replaced the right headlight and never touched the left headlamp. Keep in mind the left daytime running lamp was disconnected when I took possession of the car to begin with. I was told by Rhett "they forgot to reconnect it during the service, it wasn't anything major, simple fix". How could they attempt to insult my intelligence like that? I was furious! After going back and forth with Leigh (which wasn't getting us anywhere) he offered to let me speak with one of the managers that decided I was responsible for the headlight.The manager that called(didn't get his name) was cocky and had no consideration for me as a customer during this ordeal. He stated he didn't want to deal with my car and they weren't going to touch it again.. he said, bring it back. I'm going to wash the deal and get rid of the car. He went on to say It cost $3700.00 to replace the headlight, and he wasn't going to invest anything else into my car. Then he proceeded to say we'll cut you a check and sell you another car. In my head I'm thinking this man must take me for an idiot!? What he didn't know is that I knew used cars went up in cost by 30% that week. They were going to take my car fix the issue, and resell it for more than I paid. Then attempt to sell me another car with more miles on it at a higher price! I told him I would see him the following day.. no point in arguing with him about repairing something that should have been inspected and fixed from the very beginning. Worst case scenario, court. I text Leigh after speaking with the other manager to request the service reports regarding the headlights. That was two weeks ago..still no response.The damage happened during their service. They cracked the mount and striped the screws allowing water to enter the light. There were no previous signs of water damage. This was something Lexus noticed in less than 30 seconds of inspecting my car. I'm still debating if I should sue them for the cost of my repair. Horrible, horrible service.

I have been going to MB Greenway for years. Kevin Graves is my service manager - great job! Always helpful - suggests options, doesn’t push unnecessary services on you! I did have a problem with trying to book an apt. This last time! It was a mess - apparently since Auto Nation has bought them they have rerouted all service calls to a central center - I was on hole for over 45 minutes. Then I used there option to receive a call back. A hour later I realized that no one had called back. So I called again and once again on hold, after 30 minutes I got in my car and went over there - still on hold - I found the service manager - Chuck - so nice, great guy and help! While still on hold with that stupid music playing he took car of my issues. He apologized and said they are trying to fix the issues. Not calling again! Just going over there!

I bought my car at Mercedes Greenway and had a fabulous experience with salesman Manny… so I wanted to give them my business when it was time to service my 2020 E350. Horrible, just horrible. I called to make my appt on a Friday and set the service date for that following Monday- the receptionist stated that she would send me an email with the details.. I repeated my email address twice and never received the email. I love and die with my calendar and because I was not sure of the time, I called Monday AM to verify time. My husband dropped off the car and they did not have a loaner notated for me and they were arguing with my husband.. who waits for 4 hours??? Finally the service tech called me and said he would take care of him. I also wanted them to check the Bluetooth speaker and he stated that it would probably take an additional day, I told him it was fine- no problem, let’s just get it fixed. It was Thursday PM and I had not heard from them, I called and they said it was ready. Really?!? Can they not call me?? I picked it up, the kids working the service valet area have no clue what service means.. they pointed and said go down there to pay. I got to the area and they were all talking among themselves about someone’s birthday ..the man who checked me out said .. no charge and handed me some papers and turned around. I walked back to the area and another man came and said, can I see ur paperwork, ran off and someone else brought me my car and asked me again for the paperwork, removed the paper mat and started walking off.. I guess the look on my face was a bit off because I was so appalled at their lack of friendliness, professionalism or plain courtesy, he said - do you need something else. I just got into my car and drove off. I live in Cypress so this is certainly a long drive.. again I felt that I would be treated with the same level of service as I was when I purchased the car.. no, not at all. As I was driving down the highway on 290, a car drove up beside me and was trying to flag me down and pointed towards my hood and was mouthing- it’s open.. it’s open! I looked down and realized that it was indeed not latched correctly. Zoomed across 4 lanes of traffic and exited so I could secure the hood. I took a pic and text it to my service person names Javier- he called me and I went off on him. How does something like this happen - I could have been in an accident or caused one, but what can he do or say that would change my experience. I will never be back- horrible horrible service!

Great sales service!! Very friendly and thorough!! Great follow up as well!

I receive great service here and my service advisor was very knowledgeable and explained everything.

Excellent service from arrival to pick up. This dealership excels in personal service. Scheduling the service was easy. Upon arrival there was immediate help from nicely attired service helpers. My service rep was quickly at my car to go over the service needed. He was very personable and knowledgeable and answered all of my questions and concerns. The loaner car process was equally smooth. Picking up my car after service was seamless as well. This dealership understands the meaning of service and goes above and beyond. Will continue to purchase my Mercedes from Greenway because it is an outstanding dealership.

Houston Greenway Mercedes is an awesome dealership. Professional and friendly service staff. Everyone there has a smile. They always get my service requests right the first time!

I love this place the people are very courteous and professional

I highly recommend Mr. Harshad Patel, Sales and Mr. Ali Alhavan, Finance at Greenway Mercedes Benz of Houston. Mr. Patel and Mr. Alhavan are consumate and experienced professionals who will work diligently through their inventory of fine Mercedes automobiles to find model, pricing and financing solutions make sens.

Everything was amazing, go ask for Cade if you want a great experience.

I highly recommend Mr. Harshad Patel, Sales and Mr. Ali Alhavan at Greenway Mercedes Benz of Houston. Mr. Patel and Mr. Alhavan are consumate and experienced professionals who will work diligently through their inventory of fine Mercedes automobiles to find model, pricing and financing solutions.

Cade provided excellent service. He made the car buying experience easy. He accommodated everything I requested. Thanks Cade. I love this car!

Great customer service, everyone was very friendly.

I am thrilled with my new car. I got caught up in the process and did not notice the car I picked did not have a feature that was very important to me. I contacted Mr. Kamnani and he encouraged me to bring it back. He had another car cleaned and fueled and ready. Thank you so very much for the kind assistance. Suzanne Carpenter

$325 for an oil change is outrageous

Excellent for all service from outside service helper to service representative .

It was a great experience I can't explain how nice the dealership was. Feel like I made a very fair purchase on the price of the car as well. They were kind and helpful too.

Charging $325 for an oil change is outrageous . I was not told the price until the work was done

A great crew of service personal, polite and helpful.

Bridget, my service representative is exceptional. Her professionalism, service knowledge and kindness goes beyond the norm. Bridget has the utmost concern for the customer and follows up in a timely manner. This lady represents excellence !

I have worked with Patrick on two occasions, the first time by chance. He listened to me about my tire needing air every couple of weeks when the Mercedes in Sugar Land did not. He ended up finding a very small shard of metal in the tire and immediately helped me replace it. He’s been extremely helpful and I will continue to request to work with him. Also, he didn’t ask me if I needed to call my dad to ask him if it was ok when I was asked to consider a repair. My daddy doesn’t pay my bills. My full time job does. I’ll never go back to the Sugar Land location.

My service guy is great,, he just had a baby boy!!!

Yes good service, Very conscientious good communication

This will be my 3rd car I have bought from Mercedes Benz - Greemway and every time it has been so wonderful! Everyone goes above and beyond to service you!

I ALWAYS get great Service whether I'm purchasing a vehicle or getting my vehicle serviced. Ray Mariano has been my service Rep for the last 5 years and has ALWAYS made sure I was taken care of.

Flawless from beginning to end. Jay Kohn is my service advisor, superb!

Jerry Jow always takes care of our car very well and quickly. He makes the whole process easy!

Jerry Jow is best service person. Patient, updated information on time, explained details very well. Always very happy face and very prefacional

Mr King was great to deal with and made it very easy.

I’ve bought 3 Mercedes from Mercedes Benz of Houston Greenway. They are amazing to work with. As far as service, my service advisor Mike Walsh - top notch. Mike is outstanding, professional, friendly, courteous, listens intently to my issues and resolves my concerns. I highly recommend!

Excellent. The salesman Sam Mirza was prompt, thorough, knowledgeable, and he got the one car in the country that matched the car I wanted. Outstanding, really.

Just an average dealer there is nothing special about this place

Brad B. was super helpful throughout the ordering of our G63. He gave us weekly updates on the status of our vehicle. I recommend Brad for your future vehicle needs.

My service technician was so friendly and helpful and answered all my questions.

Great service when I purchased 3 vehicles. Also, wonderful road side service. Never needed it until recently, because of my error!!!

Always courteous and professional response to our needs.

great customer service . i would highly recommend family and friends

Outstanding As usual. Mike Walsh terrific. I?ll be back.

Kevin Graves always goes to bat for me to get my car?s issues resolved exceeding expectations

Wonderful service and great communication! Enjoy the way they greet customers...!

Great customer service , I got a good price for my old car, and I bought what exactly what I want , I love my new car

The sales person took the time and gave us the attention that we needed to find the best car!! He really listened to us and found the exact car that we wanted.

Brad was patient, knowledgeable, and very easy to work with making it a great experience.

SERVICE ADVISOR DID EXCELLENT JOB. EXCELLENT HOSPITALITY

Great, fast service. Frankie was so helpful and updated me daily on what was being tested on the car. Getting a loaner was fast and easy.

Very professional staff. Work was great and repair was on time.

Great location Aaron was really supportive and helped me close an awesome deal on a new car. He kept hustling and did what he could to get the deal closed. I love my new car!

Good and compassionate customers service. The young sales person was dynamic and accommodative.

Mike Walsh has taken care of all my cars for years. His service is exemplary

I had a wonderful experience with Javier Mendoza! He exhibited professionalism and diligence in the discharge of his duties.

Lets start with the week I’ve had, none of which is the fault of Greenway but it started with a 4 day blackout, 2 concussions, and my vehicle being stolen the morning I was released from the hospital My purchase stared with a pre-approval via CapitalOne. I landed on this BEAUTIFUL used 2019 Range Rover Sport under 20K miles great options. DON MORALES called and emailed about the vehicle and arranged the test drive. I called ahead and told Don that I DID NOT want to waste time at the dealership. I admitted that I really hate car salesman and I was not one to BS with my time because after the accident I simply could not deal with the BS either physically or mentally. He assured me that he could have me in and out as long as I had my paperwork in order. I confirmed with CapitalOne and brought copies with me so that we could all be on the “same page” with any stipulations or details of the sale. I also brought a blank check for the down payment. Three hours after arriving in an Uber, my wife and I again left in another Uber with not so much as a sorry or anything. There claim that CapitalOne system was not matching and until their systems matched, we would be out of options. This came abruptly in the face of the CapitalOne rep I kept on the phone while all of this transpired. I left deflated, frustrated and $40 less money in my pocket (Uber). After a week of multiple doctors visits and about 12 calls from Don, he assured me he could get this done I just needed to get back in the store. He said that he would have the vehicle ready and cleaned and the only thing I would need would be bring my check. I was reluctant, but I KNEW that I could not keep making my doctors visits with Uber. I confirmed again with him and his “Finance Manager” Kevin that I was not big on wasting time, they again assured me that they could get me into the vehicle after they confirmed the financing with Capital One. I got to the location again at around 630mCST and they told me that they could not find my file and thus I would need to reapply with via their financing department. I reassured them that my financing was already in order but I filled out the application and he prompted me to add my other income to the application (despite my reluctancy, I didn’t want that part considered) after two hours, him and Kevin come back and say that they could not find my file on he Capital one and that they would need me to provide all of these documents (documents I had already loaded to Capital One) so that they could see if they could get me financed on their systems. I told them, I DID NOT WANT TO GO THROUGH THEIR FINANCING. I had my own financing already set up and I didn’t want the added credit hit because I was purchasing a rental property at the end of the week. Come to find out, they created THREE separate files for me and NEVER even checked the pre approval I came in with. They lied to CapitalOne claiming the need to refresh their systems because they could not even see my approval. As that turns out, they had kept trying their own applications and pad $4K to the sticker price of there “no haggle pricing” written on the freaking sticker. Suffice it to say that I left again $56 less in my pocket frustrated and in a tad more pain (my injuries were pretty severe) in an Uber. I have doctors appointment that I will be MORE difficult to get to because I have to have my wife book the Uber’s (I can’t drive in my condition). In my haste I took the files from they created in my folder from their office, NONE of them matched because they were all created trying to get another loan set up through their finance system. NONE of the files had the ACTUAL Capital One file number, I also had the CapitalOne rep on the phone on speaker telling the “finance Manager” Kevin that they did not need anything and that I was clear and to just take my check and give me the keys. Oh did I mention that Kevin old my wife she had “xxxxing attitude problem”. Seriously?!

Excellent service the sales person his name mark was very helpful and honest with me thanks I will keep coming back

Was very good experience...I was happy to have chris as my salesman at MB OF Greensway Houston Texas...

Excellent Service. Very efficient.

Mr. Sam did a good job 👏 I’m very satisfied with the service.

I was hesitant to dive into the MB family of cars because I my previous daily driver was a Land Rover. Over the years, my expectations and desires from a vehicle have changed, but the key aspect of importance has always been customer service. Customer service at MB Greenway has always been delight to work with because they are up front, curteous, and so friendly. Try not to look lost at this place because employees will come to ask if you have been helped, haha. I have enjoyed my time there when i have to wait because it has a nice cool breeze blowing through the car drop off and there is nothing better than answering emails and looking at beautiful cars shine under the sun. They always look so clean. Makes sense. Mercedes Benz is a clean ride. I would confidently say that the engineering and performance that is developed in their F1 team trickles down to their line of automobiles. Thank you.

Remus was amazing and very helpful, And I absolutely love my new vehicle. I’m glad I made the decision to drive out there to purchase the Enclave. I seen it online and fell in love. One happy customer. Thanks

The service is excellent and people very friendly

Great car buying experience from beginning to end!

As always great service at Mercedes Greenway. Easy to make the appointment, very quick to check in for service, and punctual work done with proactive updates.

Best of the best. Great customer service,

Seamless, efficient service .

Surrinder has always made car buying a very pleasant experience. Professional knowledgeable and efficient. Highly recommended @

Chris is doing amazing service! Thanks So fast and helpful! Amazing Thanks

The service rep Jay Kohn was friendly and patient throughout the process.

The service at this dealership is always friendly, knowledgeable and thorough.

Awesome experience of service when you drive up nothing but hospitality

The customer service at Mercedes-Benz of Houston Greenway is stellar. Kevin Graves, my service advisor, fully explains the service requirements and has always delivered to expectation. Thank you!

Mike Walsh provide excellent service as a representative for MB Houston Greenway.

This dealership is not a good place to bring your car in for service if you can avoid it. I went their recently with my 2017 E-class and the service department was disorganized at intake. Their prices are stupid expensive (a regular 25K mile service costs close to $1,000). One of the things we brought the car in for was a state inspection and they failed to do it, even though we specifically asked for it and made a big deal about providing proof of insurance. And nobody called me when the car was ready - I had to call at the end of the day to find out if it was ready because I hadn’t heard anything all day. There just is no good reason to bring you car here, particularly if the car isn’t going in for warranty service.

The Agents are always pleasant to talk to and they always explain what is going on with your car.

Chris and Kevin were amazing. It was a great experience, start to finish

I took my 2013 GLK in for service at Mercedes Greenway. I was thoroughly disappointed when I got my car back. Below is why I did NOT receive their much lauded JD Power ‘dealer excellence customer experience’. 1. The service techs left an actual car part in my drink holder. 2. They also took the contents of my glove compartment & dumped it in the back seat. They didn’t bother to put all the contents back. 3. My car was not washed. Each service is suppose to receive a complimentary car wash but apparently my car was the exception. 4. Additionally, service in the valet area was lacking. I arrived to pick up my car & waited several minutes to be attended. After no one came over to help me, I went to ask a young man that pointed me on the direction of the invoice/payment counter. This level of customer service from Mercedes Benz Greenway is unacceptable. It is upsetting to feel like you & your vehicle do not matter. If that’s the case then my business for service & sales can be taken elsewhere. I will let my family, friends & neighbors know that Mercedes Benz Greenway is no longer a viable option for sales or service. Mercedes Benz Greenway has a less than stellar reputation with me now. My loyalty can go elsewhere.

My experience purchasing a new Mercedes felt like I was working with a trusted friend. The words: Patience; Valuable insight; Honest dealings; and Comfortable best describe the way I felt. When I was building my car and selecting the options, My Sales Advisor, Laszlo Koncsek, provided valuable insight into which configurations would best preserve the vehicle re-sale value (e.g. adding the interior lighting option). Patiently, he explained the features and how they worked. When the issue of pricing came up, he was very straightforward and transparent. There were no hidden costs, padded costs, or unfairly priced options (such as the extended warranty or GAPO insurance). In short, I felt comfortable. There was no sales pressure and his helpfulness, combined with his congenial personality made the experience feel as though I was working with a trusted friend. From start to finish, it was a superb experience.

Great customer service. Certainly would recommend them and certainly will use again.

Always an amazing experience. Service is superb.

Very good! Good communication from the dealership and easy pick up/drop off. Car was serviced and clean. Thank you

Insisted that I needed $700 transmission service. After I argued with them, they looked at the records and saw it was done and was not needed. Then charged me for engine assurance oil plan that I didn't request. All about the upsell here. Be very careful.

they all did a good job specially my rep J. Kohn, check in for the loaner was hassle-free, very pleased with the service experience good job with the guys at the body shop. That's why I stick to the Mercedes Brand. Makers of the modern automotive vehicle

Rokan at MB Greenway was excellent. I?ll be going back to him. The Auto Nation experience overall was great. Rokan was a real act. He earned my repeat business. Thanks Rokan and team!

I had an excellent experience with Omar the sales person. He was very knowledgeable about the car and very nice.

Mr. Kevin Graves, Service Advisor, was excellent in responding to my questions, and following up on any open issues. Rather disappointed on Greenwade Plaza pricing for replacing dash and door panel wood simulated molding totaling $955 (w/tax) when compared to online pricing on https://mbparts.mbusa.com/oem-parts/ which totaled $486.95 (w/o tax). I questioned the pricing but the Parts Dept. informed Mr Graves that I had the wrong part numbers. i refused the replacement service and re-entered the "correct" part numbers when I returned home and matched the same parts at the reduced pricing of $486.95.

The sales staff is amazing. I had Surrender as my salesman and he was patient, helpful and very funny. It made the process so much easier. He wasn't aggressive at all. The dealership was spotless and everyone was friendly and helpful. I definitely would buy from them again!

Highly recommend purchasing from this dealership. Staff was friendly and knowledgeable, I felt no pressure.

I recommend all aspects of car buying and maintenance from Mercedes Benz of Greenway Plaza. From no hassle purchasing and up front costs of maintenance, my experience was 2 thumbs up!

I was very pleased w my overall experience, sales team, and finance team. I’d recommend this company to everyone I meet. Thank you!!

I was very pleased w my overall experience, sales team, and finance team. I?d recommend this company to everyone I meet. Thank you!!

My second time buying a vehicle from Mercedes Greenway, Houston; and again an easy and professional process. The sales representative that help us was a pleasure to work with.

Laszlo was great! He made sure all of my needs were met from the beginning to the end.

Good except there was not a product specialist available to show me features on my car

I appreciate the personal service I received from Salesman very knowledgeable and caring

I’ve been a member of the Greenway Plaza Mercedez-Benz club since 2009. This is my 2nd Mercedez. The service there is 5 ⭐️ The process runs so smoothly from when you drive up and check your car 🚙 in, through the moment you drive off in your loaner car. My service advisor “Frankie” is the best. I been assigned to him since 2009 and he’s my go to guy every time I have an issue with my vehicle. This guy really take time out with all his many clients and go into details and explains the process of what’s going on with your vehicle repairs. I’m in the process now of planing my transition into my 3rd Mercedez Benz within the next year or so. I’m praying that the G-Wagon is in the horizon for me soon 😊 Great Experience !!!! ~Kerry Samuel

Everyone is very nice and work really hard to make your trip to the dealership a pleasant experience.

I recommend people bring there cars there for services all the people there are very nice and friendly and the technician there done a good job on my car. I recommend people not to bring the car to Mercedes-Benz of Clear Lake the people there don’t know how take care there customers and the mechanics there don’t know what they doing I brought my car there to fix the cv boot I have to bring there 3 times and they never get it done right remember they can mess up your car real bad just me never never bring your car to Mercedes-Benz of Clear Lake

Tried to order part to key that fell off. Went to Greenway parts department and showed no less than five identification for parts person to order the missing part to my key. Not good enough and left feeling the lack of customer service and the insult of doubt of not owning the S550 couple ($140,000 purchase) that I purchased from Mercedes North Houston in 2014. With a 2 star rating, this dealership lives up to its poor reputation. My next car purchase will certainly not be from this dealership even if they give me the best price.

The overall experience was horrible customer service.

i was charged for a service that did not accomplish anyhthing. Importantly, i was told they are going to check for any recalls but when i picked up the care they did not keep their promise. I have to make arrangements again for recall. I think this is not acceptable.

Always first class service Car ready when promised

Service is always 5/5. Ask for Timothy Jue. He is a customer advocate on every level.

Thanks for the help and making it easy to get us in the exact car we been looking for !!! I am serving over seas and the salesman was very helpful to us!!!! Would strongly recommend this place and will be buying more cars from here thanks !!!

Mercedes Greenway in Houston, TX is top-of-the-line in every respect. Customer service is excellent in all areas. My Service Advisor, Chris Palumbo, is the best of the best! It is a pleasure working with him.

The team at Mercedes Benz - Greenway always takes good care of me and has plenty of helpful staff that do the job right and get me in and out in short order.

Was assisted throughout the online purchase process by Sales Associate Derrick King Jr. Derrick was knowledgeable, courteous, prompt, and professional throughout. He answered all of our questions and was responsive to our phone calls and emails. I was surprised at how seamless this worked, from our first contact all the way through delivery to our home 600 miles away. I would recommend it to any future buyers.

The shopping experience for me was simply excellent. The setting of appointment, reception, negotiations and closing of the car deal all met and exceeded my expectations.

I reviewed midsize SUV's online- especially by U S News and World report and was interested in the GLE model. I did not know anyone at the dealer and was warmly greeted by Sam Mirza. He was extremely knowledgeable about the line of cars and guided me on what model to test drive. There was no pressure- only help and answers to my many questions. After test driving the GLE 450, I knew it was the right choice. He went to bat for me with price and terms. I highly recommend him and the dealership.

George & Deborah were great to work with. They helped me through the process of repairing my car after the accident and working with my insurance.

Excellent customer service.

Excellent service. Friendly staff. Timothy was awesome

The overall process was seamless (except the interface with the outside warranty company - not the dealer?s fault) and pleasant from the check-in to check out. They performed regular maintenance and identified repairs and the car is humming again. Jerry, my service advisor was very knowledgeable and explained very well the trade offs of the repair options.

I was pleased on how the sales team assisted me in purchasing my first car! Great assistance from Sir Brad and Sir Jamal. Thank you!

Mercedes-Benz Greenway service department is the best. My service advisor, Kevin Graves, is always courteous , thorough and very communicative. Repairs correctly done on time the first time.

The sales Rep Manny displayed an outstanding no haggles skills that led to us making a sounding judgment and purchase of the E 400

Time to trade. My salesman was very helpful, particularly with finding the right model for me. And with the coverage options. The finance guy was also very helpful. Drove off with my new 2021.

Overall 5 stars. All staff involved were very professional and helpful.

I always have a great experience working with Frank Wang at the greenway location.

I had a no haggle deal. With preapproved credit. Drove S550 coupe. Had down payment in hand. It took over 3 hours to complete the deal. It shouldn’t take that long

Jerry Jow was great. I have known him for close to 20 years and have been always available to help and provide me with the best possible service.

Jay and his team always provide great service. I would highly recommend them.

I worked with Sunny Alidina and he was fantastic!! I was an out of state buyer flying down to buy a car. I had not seen the car in person, he allowed a friend to check out the car and drive it for me. Then he worked on getting together all facets of my requests. A true professional!! Love the car.

Great service as always! I definitely prefer this location to any of the others in the Greater Houston & surrounding areas. My service representative - Ray, always keeps me informed, and addresses all concerns I have. From the purchase of my vehicle at the end of 2019 to now, I’ve been extremely pleased.

My Service Represenative worked well with me. I would recommend this Dealership to my friends and family.

I recently brought my car in for service and it was it awesome. When I arrived my service advisor Jim went above and beyond. He had a loaner waiting for me. He called me as soon as my car was ready to pick up. I’m in the customer service business as well and he definitely deserves 10 stars!! Thank you again Jim.

Jerry Jow is amazing!! He was able to make sure my car was serviced even though I did not have an appointment. He kept me apprised of all work needed. Communication is excellent!!

We walked in very overwhelmed by the many options Mercedes-Benz offers. Being a first time MB buyer we had a lot of questions, David answered any question you can think of, he was extremely patient and knowledgeable of the product. We appreciate him for helping us get into an amazing SUV. Thanks David & Mercedes!

Perfect service best hospitality best attitude very very fast service

My salesman, David Arias was an excellent salesman, going above and beyond to address all of my concerns. I plan on coming back here when I?m ready to change vehicles again.

My visit was for scheduled maintenance which always makes me anxious as generally something is found that needs to be repaired and is costly. Instead, all went very well and the estimate was near $700 less than predicted. They did a very good job. The service manager was (and always has been) excellent. My only complaint - which is repeated with every visit - is that when they clean the car upon finishing they almost always leave behind marks from shoe soles.

Great service overall Ray assisted me through the process and maintained communication throughout the process.

The customer service was outstanding from Salesman Mr. Cardet and finance manager Kevin. The process went smoothly. I’m so grateful for meeting them.

I originally saw the vehicle on sale at autotrader.com and reached out to this dealership. Don Morales reached out quickly and worked with me through out the deal. After looking at 4 other dealerships on similar car, Mercedes Benz Greenway Plaza presented the better deal that suit my needs that includes trade-in value and drive out price. Anthony with finance dept made the purchase transaction very smooth. Great price and excellent customer service. Thank you!

Quick easy turnaround on an unexpected battery failure

Excellent buying experience!! Working with Omar was an absolute pleasure! Omar was very professional, not pushy and most of all gave great customer service. I would highly recommend working with Omar to purchase your next vehicle.

Most Professional, Friendly and Amazing Service! Would recommend Autonation!! Great Experience!

Fast efficient and reliable

Turnaround completed in a very short time.

Jay Kohn , the service representative provided exceptional attention and diligently got the car serviced on time.

Yes I do!!! Best car experience in my life. The young man named Remus was great. He took great care of me help me pick out the SUV and everything. I’m so happy with him and Mercedes-Benzof Houston Greenway

This was by far the best car buying experience I’ve ever had, my sales Remis Buler was very knowledgeable and did his very best to make sure that I was happy. I would recommend anyone to purchase their next vehicle from here!!!!

Fast, friendly and reliable service every time. The service department always takes good care of me

Overall, I had a great experience purchasing my Mercedes-Benz. David was focused on helping me find a car to fit my needs, and answered every question I had during the process. Don in finance took all the time that was needed to walk me through my financing options and answered all my questions thoroughly.

I took my car in for service prior to the 2021 Texas freeze. Service Advisor Chris Palumbo kept me well informed about the status of the office closing and when they expected my car to be ready. His detailed contact was excellent and greatly appreciated.

Very helpful and great service! Would recommend taking your vehicle to this location. Timothy Jue is first class and went out of his way to make sure I was taken care of with my cars services.

This past week amidst winter storm stress I needed a battery replacement. Even though off for that day Jim ' Seamans made himself available and had my battery replacement done efficiently and successfully on short timeframe. Jim's help was invaluable and just reinforced the quality of service I have gotten in purchasing and maintaining 3 vehicles over time from the dealership.

Excellent customer service! Always there for you.

My 20,000 mile service appointment was expedient and perfect! Loved the complimentary car wash too!

Mercedes Benz Greenway is always a 5 star experience, as is Kevin Graves. Always efficient and professional and friendly!

Service is always the best. I like my service rep, the work the dealer does, and the convenient location.

Professionism, courtesy, and quality service!

Jerry Goggins is the absolute best service advisor. Dr. Carolyn Evans-Shabazz City Councilmember District D

Frankie is excellent as a service representative always helpful and reliable

Fantastic service! Timely and Jim always keeps me updated on my car status

My service representative Kevin Graves is wonderful to work with.

Great service.. Jay was very helpful.. I will use them from now on..

Mercedes-Benz of Houston Greenway is the best and only place to go for service! 5 Stars to Kevin, my service advisor and the entire team from the moment you arrive, the waiting area and the completion of service; everyone involved in service is exemplary. Why would you go anywhere else? Thank you all for taking such great care of my car and me! Sharron Quinn

Timothy Jue in the service department always gives 110%. I can trust him to take care of my service needs and only charge for what is necessary.

We are always very pleased with the service department at the Greenway Mercedes dealership and particularly enjoy working with our sales advisor Jay Kohn. He's the best.

Great service, honest about ones needs concerning necessary items that need to be done, they do not try to take advantage of you. Exceptional Service Agent Frankie. Will not take my Mercedes any where else

I had the greatest experience at Mercedes Greenway Houston!! My salesman (Kriss) He?s awesome!! He met all my needs, got me the BEST deal on the exact car i wanted!!! Their Finance guy is great too!! He got me a great deal overall too. This place is great!!!

Had intermittent problem that finally got addressed. Ray Mariano was my service contact and did a great job of seeing this got resolved.

The service department is efficient, prompt, and very accommodating. They ensure the repair is done right and always provide a loaner. The needed repair is communicated clearly with the estimated repair cost clearly communicated. My car has always been returned clean.

Mohammed Al-Fawriya assisted me as my salesman when I purchased a vehicle from this dealership at the end of January 2021. Mo, his nick name proved to be a great support in that he had extensive knowledge of the Mercedes brand and all its high end technology as well as understanding of the added enhancements that the AMG class added. Mo was very helpful in the price negotiations as well. I also received exceptional support from various managers when I asked for a different tire type. Everyone worked to find a solution and I walked away a very satisfied customer. In the future when I am ready for a new Mercedes AMG I will definitely come back to this dealership and ask for Mo.

My worst experience in 40 Years of getting my car serviced and dealing with dealerships it seemed like to me they were just out to get money not true customer satisfaction I brought my car in several times for the same issue and at the end of the day they waited to my warranty went out on my tires and said I only had warranty on one of my tires I was very disappointed and very stressed out about the situation

Great place to have your car serviced . Bought three cars from them.

Real easy no hassle purchase and trade in.

Available quality courtesy car. Clear communication..The way customer service should be...

My service was done in 1 day. Everything was perfect

I recently bought my new Mercedes here at Greenway. Customer Service was superb and they made sure the process was comfortable and easy. Don Morales was a great salesman and took good care of me. I would definitely buy from this dealership again.

Coco and Kevin were so awesome. I almost feel like their family.

Your staff is professional and courteous. Especially helpful are the explanations and discussions. Thanks Timothy!

Jery is consistent, professional, proactive, and thorough. Mercedes Benz Greenways' difference maker is Jerry.

Got a recall notice on my airbags, so scheduled a visit. As always, they made it super easy with dropping off the car and getting on my way. Repairs were done very well.

Good service , I was approached upon driving up and and my service advisor came out to write up what I was there for and asked if I also wanted my car washed. Thank you

The individual that helped me with my purchase. His name

Jimmy, our service advisor is so wonderful to work with. He is professional, knowledgeable and makes the entire transaction very seamless.

I took my car in for a possible problem with the engine. It turned out to be a completely minor issue. They thoroughly checked my car, washed it and made it sparkling clean, and did not charge me anything. The service people are unfailingly polite and prompt.

Very efficient and professional. The whole experience was pleasant.

Amazing our salesman was very helpful wanna say his name is ziad very helpful

Courteous, clean, and quick! Easy to make an appointment and a knowledgeable service manager.

M-B of Houston greenway has large inventory of cars, great prices and great customer service.

Excellent Customer Service

I recently purchased a 2014 Maserati Gran Turismo Sport. Both Kriss the Salesman and Mo the Sales manager were very professional and provided a great car purchase experience! I would recommend buying your next car from them. No hassles , no haggling just straight up good experience.

These guys know how to take care of people! They make the process an enjoyable and easy experience. Service is amazing as well. And they are huge supporters in the community! Great job MBHG!! 👏 Thank you for always going above & beyond.

Our service advisor Jim, was very helpful!

I took my car for some repairs right before the New Year and Peter was my advisor. He was great! made everything easy and smooth. Did a thorough check up for my car and took care all needed maintenance in one stop! Peter also sent me daily update on the status of car repair. Really liked the timely update so I know what to expect.

Great culture and professional throughout. Don worked with my schedule and sacrificed time so that my family could get the car we needed. Zero complaints.

Great experience with the Sales team! Very professional and very helpful. Bad experience with Finance Manager, not honest and very obvious in attempt to try to get more money out of buyer with only dealer profit in mind.

Mercedes service provided good service quicker than I thought. I was very pleased.

Mike Walsh consistently provides excellent service. He is the primary reason I go to get my car serviced at Greenway.

I was not happy when i returned back to Mercedes Benz Greenway in Houston ,Tx. I went there for a oil change, tire rotation my car was very clean and polished up when i gave it to them. When i arrived to pick up my car they it back to me very dirty on the outside after being told by MB service rep Brittany that my car would be returned back to me in the condition which i gave it to them. This did not happen i had to complain to the General Mgr of sales regarding the condition my car was being given back to me. Needless, to say, i was not very happy with the condition on my car the way they were giving it back to me. The Gen. Mgr had my car washed for me i had to wait delaying me with other obligations for that day Saturday Jan. 16, 2021.

Had a great experience with Omar Ali, Even though the first car selected the bank didnt want to play ball. I selected two other vehicles, and the cars were sold right after i test drove them. But im very patent and so was Omar. I finally selected a 3rd car and that was the car i drove home in. Outstanding sales person. The Mercedes Financial Manager Donald Crespian is a blessed and favored Gift to that dealership. When everything was going wrong for me the financial manager had one more great blessing for me. God placed me in the right hands another believer. One of Gods own children. He is.awesome!!! Thank you sir for blessing me.

James Seamans provides good service as he always has.

Service was excellent. The work done on my car resolved all issues. My Service Advisor, Kevin Graves, was very responsive.

Even though fully booked, I was accommodated quickly. Was having tire issues and couldn’t wait several day and as always, I’m taken care of by Tim Jue. Hector Cadet my sales man was very helpful when I called in distressed. Never a bad experience!

My Mercedes is fully maintened and I always get services on time. The Mercedes team always takes care of my vehicle on time and make sure I have a loaner for the time my vehicle is in for service. The service was really High but this is what you expect at Mercedes.

Highly personalized service. Very professional, competent and cordial. One is kept informed of arrival of spare parts and timing via txt and phone calls.

I have been going to Greenway Mercedes for a long time, with my previous Mercedes and my current one. I have been using Jessica as my service advisor for my current vehicle. I have built up a trust with her. That is very important. Recently I had a major repair done on my car, I can tell you when I got back behind the wheel and I got the beauty of the Mercedes drive I know why I choose Greenway and Jessica.

Everything about the service is well done. However when picking up my car I usually have to wait 20 minutes until they find my car and bring it too me. This shouldn?t happen. They the service number when I arrive, but don?t seem to anything with it until I?ve paid and waited a while for someone to realizes it?s time to get my car

The greatest asset of MB Greenway is its personnel. Those that I have worked with directly are empathetic, practical with their recommendations, and trustworthy. Three worthy of mention are: Ali Akhaven whom I met as he started as a service department representative years ago and now does the sale financing; Rokan Chowdhury in sales; and my current go to service rep Jessica Naegele. I know because my father and his entire family were in the business. Mr C

Awesome dealership! A big thank you to Michael Fahn and Surender Kamnani! They were both very friendly, easy to work with and extremely knowledgeable. This is what dealerships should aspire to be. I will definitely be back. Awesome job!

Brad Biondo was amazing! The best car buying experience I ever had. He was patient, gave great recommendations virtually ordering my car and gave me updates regularly on the build and shipment of my car. Had all the paperwork ready for me when I got there. The finance manager was great too, made recommendations but was not pushy on options. I would recommend that anyone looking to purchase a Mercedes , reach out to Brad.

The service was good would recommend to family and friends

Derrick king the salesman that attended me was so nice and did all he could to help me get my dream car and Donald the financial guy did the same he was so nice and funny made me feel like we?ve know each for years ..., thank you guys for helping me get my dream car

I have been taking my car to MB Greenway for over 5 years. Their service department is excellent - transparent, prompt, courteous. They have also always provided a loaner car when needed.

Drove from Dallas to Houston and left with my dream car! Aaron was awesome throughout the entire process! Thank you!

My experience with Greenway was horrible. trading a car I purchased from Greenway, wasted 5 hours I will never get back. These folks are not there to make relationships those days are gone especially with a high turn over with employees Background check is required to purchase a car. I brought my own financing. Ready to buy, I love Mercedes Benz products, but Greenway .. No

Great care for us over the years. Frankie has always taken care of our service.

The service department is very well run. Jessica is my service advisor, and she is easy to reach and communicates my car’s service needs in a thorough manner, explaining my options. I appreciate her professionalism and am always comfortable leaving my car in her capable hands knowing I’m getting it back better than before.

Chris Palumbo, Service Advisor was excellent! My car was serviced promptly

we bought a car for our daughter, it was a wonderful experience. We had so much help and Joseph and Chris were very patient

Jessica at Greenway had me in and out quickly to fix a recall regarding a seat belt issue in the car. She?s been my go-to person for years and continues to take care of my vehicle needs. FIVE STARS!!!!

Peter is always professional, polite and knowledgeable when we have questions.

Happy to get a great deal. Omar and Mo were very helpful and helped me throughout the process to make my experience great

Very nice dealership. Also, employees are thorough, patient and knowledgeable.

Our reputation is very important to us" was said many times during our buying experience. Unfortunately, clawing back every little bit of money is more important than their reputation. We purchased a "certified" used Mercedes with very few miles and nearly 4 years left on its manufacturers warranty. Because it was "certified", an additional 1 year plus unlimited miles was added to the warranty. What a great deal! We worked through the buying process, including turning down buying the extended warranty and signing all the papers when, suddenly, the salesman comes in and apologizes for having to rescind the 5th year of the warranty! He says that there is a Mercedes recall (not a safety or government recall) which invalidates the "certification" of the car, so no additional year of warranty (worth over $2,000). What was the problem? Oops - the sticker with the recommended tire PSI, which is located inside the gas cap cover - has bad information and a replacement sticker is not available. Too bad for you, buyer. What a bunch of baloney! Our buying experience went from excited and happy to disappointed and angry. I will never take my car to be serviced here, nor will I ever recommend anyone buy a new or used car here. You can't trust these guys.

Our reputation is very important to us" was said many times during our buying experience. Unfortunately, clawing back every little bit of money is more important than their reputation. We purchased a "certified" used Mercedes with very few miles and nearly 4 years left on its manufacturers warranty. Because it was "certified", an additional 1 year plus unlimited miles was added to the warranty. What a great deal! We worked through the buying process, including turning down buying the extended warranty and signing all the papers when, suddenly, the salesman comes in and apologizes for having to rescind the 5th year of the warranty! He says that there is a Mercedes recall (not a safety or government recall) which invalidates the "certification" of the car, so no additional year of warranty (worth over $2,000). What was the problem? Oops - the sticker with the recommended tire PSI, which is located inside the gas cap cover - has bad information and a replacement sticker is not available. Too bad for you, buyer. What a bunch of baloney! Our buying experience went from excited and happy to disappointed and angry. I will never take my car to be serviced here, nor will I ever recommend anyone buy a new or used car here. You can't trust these guys.

Mr. Boone made acquiring my new Mercedes a pleasurable experience.

It was a great experience and great service from highly experience Mercedes Greenway technicians, they were able to figure out and resolve issue on my car with today advance complex technology and special thanks for Chris Palumbo Service Advisor for his very professional assistance and technical expertise and great customer services

Mike Walsh does an exceptional job taking care of me and my automobile, each time I come in. Outstanding service and commitment to his word and quality, and warranty on any work is always honored. Mike gets the best for his clients and I'm so glad for his help as well as Jim's in his absence, should I ever need it. Also, Chuck Cartwright does an exceptional job of managing the service department and remembers all clients names as well as takes the time to stop and speak to as many clients on the service drive as he can, in order to check in on their experience and current situation with their MB. This is 1st class service all around - thank you MB AutoNation Greenway!

The whole process was so simple and was handled by courteous and professional individuals at every stage. The dealership has a clear commitment to customer satisfaction and relationship building. There is a “ Greenway Difference”

The repairs were great. A little disappointed with the interior car cleaning considering the repair cost. Rental was great and customer service was great! Overall, very pleased with the repair service.

They sales department hands down is the best. There service department is also great at there jobs love this dealership will always get my business. And I live in Louisiana and will make that drive just to go to this dealership 10 star service.

the service was good and the service man Jerry was helpful informative. and the overall experience was fast and Covid friendly.

My service provider Jay Kohn is wonderful and always helpful

Very competent and customer focused service representative ?Mike Walsh

As usual, service was top notch. I was involved throughout the diagnostic process and consulted on services that would keep my vehicle running in tip-top shape. Thank you Frankie

Mike Walsh has been a exceptional service provider since I?ve been working with him at Mercedes Greenway.

The service manager was great, took care of me and my car .First class service

Incredible experience buying my used 2016 Acura MDX. Couldn?t how well I was treated by Rokan who was my Salesman. He treated us with respect during the whole process and went above and above what was expected. My whole experience at the dealership was incredible. I couldn?t believe the repairs that were done to my vehicle at no additional charge to me. I thought buying a car as is meant just that. They weren?t having that as a dealership. That car wasn?t leaving there unless it met their high standards. I will definitely think twice about who I buy a car from now after this incredible experience. If your a consumer out there please keep this in mind.

Outstanding dealership— the best Mercedes Benz service in all areas— from buying a new or used car or for superior service. I have been a customer for over 20 years. I trust my Mercedes to no one else. Visit the dealership and experience the very best Houston has to offer.

Always a professional experience.

Courteous representatives and great service.

Timothy was great to deal with it! This is my first Mercedes and we felt like the red carpet was rolled out for us. Thank you for awesome customer service!!!

Excellent service by each individual we encountered.

This is my 3rd Mercedes-Benz purchase. My salesman John Nguyen moved from Mercedes-Benz North to Mercedes-Benz Greenway and of course I followed him. John is an amazing salesman and and he always exceeds my expectations!

Javier was very helpful when I brought my car in for service B. He also provided findings of other work that needed to be done. But I found the estimate to be on the high side, so I got the work done at another location. Otherwise all was well attended by Javier. Thankyou.

SUCH AN AWESOM EXPERIENCE AND EXCELLENT CUSTOMER SERVICE.

absolutely recommend! staff very courteous and helpful. especially recommend Remus Bolden, very patient and attentive to our search for the right vehicle

Took my older Mercedes 280 C class in to solve an alarm problem. They solved it.

Jim was great, he helped me with my oil change and took care of a few other issues I was having. Will def be visiting him for any other service issues. Thank you ❤️

Great service and amazing cars. Recommend buying leasing from this location

Mercedes Greenway has been our to-go dealer for over 15yrs because of their great customer service.

Called Chris Palumbo, our service advisor, to see when we could bring our in car. It needed to be checked for an inspection sticker. Chris set up a time that day, I brought it in waited in the comfortable lounge till he came over to say it was ready. We went to his desk, paid the charge and he had the car waiting for me when I walked out. Very fast and very easy.....super service as always.

For the most part Good; however A couple of the young men when I picked up the car were not very pleasant and gave me the sense that they thought that they were important than the customer.

highly recommended, good service, clean facility, great location in and out quickly with rental car

Excellent services, especially Ryan Ismael. He took care of all my needs and provided me with a great deal to lease my MB for a third time. Thanks Ryan. I’m loving my 2021 MB GLE 350.

Mercedes Benz of Houston Greenway had outstanding customer service answered all questions we had .

I had the most pleasant auto buying experience in my entire adult life. The staff at Greenway/ Auto Nation were very professional and great to work with. The day I made my purchase I didn't expect to purchase a vehicle that day, but I did.

I don't even know where to start. My experience here was totally mind blowing! My salesperson, Annie was everything you'd hope for. Not pushy, super courteous, very friendly and an absolutely beautiful woman, inside and out. It was as if she was buying the vehicle herself. To top it off, Donald Cyprian with the finance department was amazing! A beautiful spirit!! I can't put in words how these two made me feel but my heart is forever grateful. Thank you Annie and Don for making my day! You've won me for life

Very thorough, delivered as promised, and done right.

Great service experience. Prompt, professional, complete. Rental car provided almost brand new. All work done within a day; the car was serviced and washed to perfection.

Timothy Ju is the Greatest!!! He is very professional and gives personal service with a smile, always more than helpful!!!??