Recent Reviews from Mercedes-Benz of Houston Greenway

Mohamed and Kevin were great to work with. They spent all the time that we needed to make us comfortable and to understand our car and financing options. The dealership is clean and full of beautiful vehicles. It is bustling and obviously very successful. Overall great experience.

They didn't have a loaner but the they drove me downtown as soon as my car was checked in. Didn't have to wait until more people showed up. Very convenient.

I had a very good experience as always at Greenway plaza. My car was serviced promptly. The shuttle is most appreciated. Thanks Jay for your prompt attention to my problem!

Excellent buying experience with Surrender at Mercedes Benz Greenway

David Griffin is wonderful! Professional, kind, courteous, straight-forward, easy to deal with. Great experience, my wife and I highly recommend him!

John Nguyen made buying my first Mercedes the easiest and most memorable experience ever! He was extremely patient with me and answered all my questions. He responded to my text messages and emails promptly. I never felt pressured and felt like he genuinely wanted me to be 100% happy and confident in my purchase. I would definitely recommend him to my friends and family. When my husband is ready to purchase his next car I am sure we will be visiting John again!

Once again, Ernesto and his team did an outstanding job taking care of my service need. They were prompt, professional and courteous. Pleasure doing business with them.

Brad Biondo and Carolyn was extremely helpful in finalizing the purchase of a new GLE 350. The dealership team worked with me to get a great financing deal as well.

Good service, great customer care.

I am so disappointed with the service of the sales team here. From the sales man to sales manager. They stop caring me at the time they sell a car to me. The sales man is very bad in his customer service. The sales manager cannot reach, and he didn't care about his customer. Their are 2 errors on my cars, and they promised to fix it, but they didn't and let me pay on that. Never come back again and not recommend this dealer for any one. It's not a dealer for your luxury car!

I have been a customer for Greenway for years and Don and the crew always get what I want and always great customer service! I would recommend anyone looking for a vehicle talk with Don Morales he will make sure he take great care of you from beginning to end!

I took my car in for the B1 maintenance. Was told it would be ready around 5pm and it was. My adviser was Brigitt, who was great with making everything happen for me. Brigitt kelp in contact with me, letting me know every detail about my vehicle. Brigitt is such a pleasure to work with.

We had a great experience with David Griffin! He went above and beyond to make sure we were happy with our Mercedes by coming in on his day off to make sure our car was ready for pick up. We recommend David for anyone that’s looking to buy a car! Great guy! Personable and caters to your needs! Thank you David for everything and we love our Mercedes!

A special Thank you to Carolyn and Ali. You guys have helped me get my new car as an expat and I'm grateful! Thanks Lamine

Good experience overall. I have to say Manny is one of the best sales I have ever met upon my experience in purchasing 6 vehicles from dealership in different counties.

Awesome dealership, my service advisor Manny is kind and helpful, one of the best sales person I have ever met upon my experience in purchasing 6 vehicle from dealership in different countries.

Dropped my vehicle off for a rim repair, was initially told by several dealerships this would be an overnight process as the rims are sent out for 3rd party repairs, to my surprise the process takes 2 days instead of the overnight process I was told by several different Mercedes Service Departments. So lets begin.. I was not offered a loaner vehicle.. even though I was given misinformation in regards to length of repair. I dropped the vehicle off after work, and had no means of transportation to home, I was informed that a shuttle could take me 15 miles.. max distance!! Unfortunately I lived 20 miles from the dealership. I was told by the dealership when they calculated my mileage to my home.. they could only take me 15 miles, and could I find a destination within a 15 mile radius. I was completely disappointed at this point.. and just wanted to get home. I was dropped off at a Grocery Store (exactly 15 miles) and called an Uber to transport me the remainder of the way. This really didn?t sit right with me.. being new to Mercedes Benz ( 3 months)and driving one of the flagship vehicles, the AMG GT. The repair was completed and it was time for pick up. Prior to picking my vehicle up.. I received a ? collision detection? notification that informed me my car was damaged in some way and also gave the location of the damages. I immediately called the service advisor and informed him of the notification I received. He then informed me to ?disregard? the notification stating that sometimes the message/notification center delivers incorrect information. I became concerned at this point. The service advisor was very dismissive towards my concerns and assured me the vehicle wasn?t in any type Of collision. I took delivery of my vehicle and later the same day. while getting a hand wash to my vehicle. I noticed damage to the area, that the crash notification alerted me to. I then called the service advisor to discuss the matter more.. I sent pictures as well. He informed me he would review the initial photos to the new images I had sent and would follow-up. This was the 18th of May, tomorrow is the 29th day of May!! I have no more patience at this point. I never expected this type of treatment from a luxury auto brand.. from the dropping off at a Grocery Store, to the lack of follow-up on my damage vehicle concerns. This is not a good start.. to Mercedes Benz ownership.. I will escalate this matter to the highest until my concerns are addressed and resolved. I?ve never received this type of treatment or expected this from such a prestigious brand.. SUPER DISAPPOINTED!!

I recently had the pleasure of visiting Mercedes-Benz of Houston Greenway, and I must say that my experience surpassed all expectations. From the moment I stepped into the dealership, I was greeted with warmth and professionalism, setting the tone for an exceptional car-buying experience. Rhett at Mercedes-Benz of Houston Greenway demonstrated an impressive level of knowledge and expertise. They took the time to understand my needs and preferences, guiding me through their extensive inventory of vehicles. Their patience and attentiveness ensured that I found the perfect car that met all my requirements. The dealership itself was pristine, exuding elegance and refinement. The showroom showcased a wide range of Mercedes-Benz models, each displayed immaculately and accompanied by informative details. The ambiance was both inviting and sophisticated, contributing to an enjoyable atmosphere throughout my visit. Moreover, the sales team at Mercedes-Benz of Houston Greenway was remarkable. They were not only well-versed in the features and specifications of each vehicle, but also genuinely passionate about the brand. Their professionalism and willingness to address every question and concern instilled confidence and trust in me as a customer. The entire purchasing process was streamlined and efficient. The finance department provided clear and transparent explanations, making the paperwork hassle-free. The negotiation process was conducted with integrity, ensuring a fair deal for both parties involved. What truly set Mercedes-Benz of Houston Greenway apart was their exceptional customer service. Even after the purchase, their commitment to ensuring my satisfaction continued. Any follow-up inquiries or requests were promptly addressed, and they went above and beyond to ensure that I was completely satisfied with my new Mercedes-Benz.

From the time I reached out to Brad Biondo at Mercedes-Benz of Greenway I was treated with friendliness and respect. I was kept informed of every step during the process of purchasing my GLS. No detail was overlooked.

I had an amazing experience at Mercedes-Benz Greenway! Christopher was awesome, and extremely patient. I love my new GLE!

We worked with John Nguyen. He was excellent! He was very polite and respectful. He was not pushy and I felt like he genuinely wanted to help me and my family find the perfect car for us. He answered all my questions and responded promptly. Even my husband commented on how John and his team worked to make this car buying experience easy and stress free. I would definitely recommend John and his team to anyone looking to buy a new car.

Chris was excellent and took care of everything in a professional and timely way.

Zaid did a great job, very personable and made the process of purchasing my car easy.

The Worst experience ever! Unbelievable, won’t get my car back again ever in this location, I’ve getting some issue with my car as it brand new had the warranty, I dropped it, no one call me for update, I did call back after 3 day asking about it, they’ve told me it’s haven’t been checked yet! For 3 days my car been sitting there like we don’t have any work to do! Although they wouldn’t get me a loaner car because I do not have a ( us driving licenses ) in fact the policy says it’s required to have a valid driving license which I do have! nothing mention that must be a US driving license!, No clue what’s going on wasting time the worst costumer service.

The representative: Ernesto Gutierrez was very cordial, he demonstrated that he's very experienced. The inspection for the recall didn't take much longer.

Regular scheduled service and tire change - everything was completed professionally and in a timely manner. No loaner car was available but it was not a problem. The only disappointing thing was I purchased both Appearance and Dent Protection (cost of $2,200) and the dent/chip in my quarter panel was NOT COVERED. Seems like a lot of money to have a small repair denied. I will tell everyone I know what a RIP OFF this protection is and hope AutoNation will stop dealing with these people and no longer offer this BOGUS protection with their vehicles.

They had a few options for loaners and had a nice new GLE.

Dropped my vehicle off for a rim repair, was initially told by several dealerships this would be an overnight process as the rims are sent out for 3rd party repairs, to my surprise the process takes 2 days instead of the overnight process I was told by several different Mercedes Service Departments. So lets begin.. I was not offered a loaner vehicle.. even though I was given misinformation in regards to length of repair. I dropped the vehicle off after work, and had no means of transportation to home, I was informed that a shuttle could take me 15 miles.. max distance!! Unfortunately I lived 20 miles from the dealership. I was told by the dealership when they calculated my mileage to my home.. they could only take me 15 miles, and could I find a destination within a 15 mile radius. I was completely disappointed at this point.. and just wanted to get home. I was dropped off at a Grocery Store (exactly 15 miles) and called an Uber to transport me the remainder of the way. This really didn’t sit right with me.. being new to Mercedes Benz ( 3 months)and driving one of the flagship vehicles, the AMG GT. The repair was completed and it was time for pick up. Prior to picking my vehicle up.. I received a “ collision detection” notification that informed me my car was damaged in some way and also gave the location of the damages. I immediately called the service advisor and informed him of the notification I received. He then informed me to “disregard” the notification stating that sometimes the message/notification center delivers incorrect information. I became concerned at this point. The service advisor was very dismissive towards my concerns and assured me the vehicle wasn’t in any type Of collision. I took delivery of my vehicle and later the same day. while getting a hand wash to my vehicle. I noticed damage to the area, that the crash notification alerted me to. I then called the service advisor to discuss the matter more.. I sent pictures as well. He informed me he would review the initial photos to the new images I had sent and would follow-up. This was the 18th of May, tomorrow is the 29th day of May!! I have no more patience at this point. I never expected this type of treatment from a luxury auto brand.. from the dropping off at a Grocery Store, to the lack of follow-up on my damage vehicle concerns. This is not a good start.. to Mercedes Benz ownership.. I will escalate this matter to the highest until my concerns are addressed and resolved. I’ve never received this type of treatment or expected this from such a prestigious brand.. SUPER DISAPPOINTED!!

Peter was great replaced a damaged tire in 2 hrs i had a nail in tire got my tirr policy approved and tire fixed asap

Any dealership can sell a car, it is the service after the sale that sets them apart. I appreciate the service that MBHG provides on all levels! Thank you for turning a dreaded task into a positive experience.

First time at Greenway location and no disappointment. Staff is super professional and helpful. Excellent Customer Service.

Great environment. Victoria is the most professional and nicest sales person. Elizabeth is great at financing dept. These ladies made my experience so much relaxing and most importantly, fast and efficient. From negociation to finalizing all the paperwork, was zero stressful. Awesome ladies!!!

Great service and clean facility. Mark Galal helped us out and made the whole process so efficient! Pleasure working with you Mark!

My name is Barber Kirsch and I am 82 years old. I have been drive Mercedes Benz for over 30 years and David Griffin was my salesman he is nice and very professional. This has been my best car buying experience I've ever had. I'm very grateful he was my salesman.

Jairo was really helpful..

I seen a car online late, sent an email. The next day was called when they opened to set a an appointment to see to car a few hours later. I was called by David my sales guy to help streamline the buying process. I did I had my cars appraisal offer twenty minutes from the time of arriving at the dealer. They offered their best number once for it all, I accepted and with in 3hrs of appointment I was out the door in my new car paperwork Finnish. Thanks and I am a happy man! Dillon Bale of Tomball tx.

Quick, great service, friendly.

Excellent service very cordial, the advisor Jairo very attentive and helpful at all times

Amazing service and in detail explanation of the car. Harshad Patel sales rep was very helpful and knowledgeable and transparent about the car. I highly recommend asking for him if you visit this location. He goes above and beyond to provide amazing customer service.

Great professional service from service advisor Drake. Very helpful in the process

It is tedious to try to get a status on a car that has been in Greenway MB for 2 days with no update! It forces one to cancel clients and forfeit earning potential when there is no loaner car or immediate response to the status on the car. Thinking I will have to find another repair option ASAP.

Thanks for Zaid smair he was very nice with us

recently got my car here. and while there were some hiccups here and there, nestor and donald worked with me and everything worked out in the end. i do however wish the staffs was a bit more responsive, proactive and paid attention to details. got my other benz at the other location in the city and that one is perfect and exceptional. and so comparing to that one i normally go to, i feel like this location could improve on so many things starting on the customer service. all the people i encountered either look like they dont want to work there or respond as if you are annoying them. so it's surprising when they promise their clients for the best customer satisfaction etc. for example ever since we got the car, the entire time thought we had a wheel lock on our tires and so we were reaching out to see if we can get the keys. had to call and email back and forth about how the service team needs to check the car and then they can make a new one etc ... didnt get the keys for over two weeks then we learned today that there is no wheel lock on the car.. feel like this shouldve been addressed to us that there isnt one when we asked about the key rather than us having to find out at the service dept. it shouldve be on the specs sheet which we didnt get, but i know salespeople have access to. the store itself is clean and lounge is decent and spacious. they dont offer complimentary car wash here btw. when you call their #, the automated robot gives you choices to choose and it's difficult to reach an actual person to talk to. it's the best to have your salesperson's direct phone number or you might struggle getting ahold of a person. happened to me multiple times! i personally wouldnt get my next benz here altho this is the closest one near me. just cuz the whole process has been very disorganized and it gave unreliable vibes.

The generally stressful process of purchasing a car did not apply to the purchase of my vehicle at Mercedes-Benz of Houston Greenway. Working with the staff at this location was a sheer pleasure. I had a marvelous experience purchasing my vehicle at this location. From the moment we walked in the dealership, we were greeted at the front desk by a very attentive receptionist. We met with my sales representative, Brad Biondo who was very professional, honest , knowledgeable and an absolute delight to work with. Brad and Miss Caldwell (in the financial department) were instrumental in making my dream car a reality! I am very grateful to them both. I would recommend this dealership with out hesitation! I had a wonderful experience purchasing my vehicle here!

I have been using this dealership for about 20 years. Always a good experience for auto.

Compre mi vehiculo en Autonation y cuando Compre obtuve el Paquete de 6 cambio de aceite y rotacion de llantas. Como mi carro es Europeo me sugirienron hacerle servicio en La Mercedes Benz Houston Greenway. Hice 2 servicios anteriormente y todo estuvo bien, luego esta última vez agenda un servicio 2 semanas de anticipacion. Llego el día de mi servicio lleve mi porsche y lo deje todo el día allí, cuando lo fui a retirar me dijeron que no había podido hacerle el servicio porque había traido el filtro de aceite errado así que no le hicieron servicio. Tuve q agendar otra vez el servicio para el siguiente sábado y perfecto llego el sábado entrego mi auto a las 11:30 am estuvo listo hasta las 4:30, cuando lo Retiro me doy cuenta que el nivel del aceite no esta en el nivel más alto. Se lo comunique a mi asesor Ernesto y me dijo que no me preocupara que todo estaba bien. Cuando llegue a mi casa me apareció una advertencia de que a mi motor le faltaba 1 qt de aceite entero y no resetiaron la luz de servicio. Estoy muy Molesto porque siento me están estafando ya que no le colocaron la cantidad correcta que dice el manual de mi auto. Yo no pague menos cuando Compre el Paquete de servicios. Siempre que vayan verifiquen que si les están poniendo la cantidad de aceite que le cobran.

Excellent service, Professional staff .

Jay K is a Five Star Asset to this Greenway Team. Professional, Personable and he knows his Product top to bottom! Thank You Jay for all you do!

Wonderful service, explanations about product. Joseph Garcia Sales Manager was great, very knowledgeable about product, transparent and client focused. Recommend Mercedes-Benz of Houston Greenway to any potential buyer

Wonderful service, explanations about product. Joseph Garcia Sales Manager was great, very knowledgeable about product, transparent and client focused. Recommend Mercedes-Benz of Houston Greenway to any potential buyer

After an internet search for a particular type of vehicle, we walked in cold to MB Greenway, where we found David Griffin right inside the front door. He greeted us with a friendly smile and a few hours later we drove away in our beautiful "new-to-us" '22 GLC 300. David was warm, professional, knowledgeable and easy to work with. He was also very patient in explaining the newer systems to a couple of "boomers." Trey Barber in finance was also very helpful and personable as he walked us through the paperwork. This is not our first Mercedes, but it was our first experience at this location. We would highly recommend this dealership to anyone looking for a pre-owned or new vehicle.

Hands-down David Griffin at Mercedes-Benz Greenway of Houston Greenway best salesman I’ve ever encountered and I purchased 71 cars. Great guy.

It was my first time there, my consultant & loaner car individuals were great but the rest of the folks were not very helpful. When returning the loaner car I was not familiar where to park it and I was rudely told I had to move, I would have been happy to move the vehicle but didn’t feel it was necessary to be approached in such a manner.

This was our best ever car-buying experience. John was friendly and professional with none of the uncomfortable sleaziness that often occurs when buying from a dealership. All staff we encountered were the same. We would (and already have) recommended this dealership and John to friends and family.

Clean and very professional Service was timely Loaner was available when I arrived at the dealership

Excellent Service. My service advisor, Jaqueline, was very professional and on point keeping me up to date throughout the maintenance service. Easy transition and clean car loaner. Friendly and courteous service all around from beginning to end. It was a very pleasant experience. Thank you also to Service Manager for patiently explaining details of extended warranty.

Everything was great, no complaints whatsoever.

I think Bridget is the best service oriented rep at greenway service department. She takes complete care and diligence. She is amazing. She goes above and beyond. Mercedes benz is very very lucky to have her kn the team representing them. Regina Garcia

Love the service , highly recommend. My service writer provided good customer service . Just truly exceptional!

Be very careful when leasing from this place and do your homework, otherwise advantage is going to be taken.

Stephany is phenomenal! She has been the only consistent salesmen reaching out since December to touch base with me and send things my way that she thought might be of interest and it clearly paid off because I ended up purchasing one from her, in May! In addition to following up when we came she had a little something special for my daughters, which they loved and made our whole family enjoy the experience. Throughout my few months of car shopping I’ve met a lot of car salesmen and she was absolutely top tier! I actually already referred a friend to her and my friend ended buying a car last night as well. With that being said, I will continue to send friends/family to her. So thank you for having someone on staff that is as genuine and amazing as her and I will continue to use her for future cars!

We had a very good experience with the employees. They are very curious, very friendly and helpful.

I appreciate the NO PRESSURE, very professional. The way the staff made me feel is noteworthy.

Stephany is phenomenal! She has been the only consistent salesmen reaching out since December to touch base with me and send things my way that she thought might be of interest and it clearly paid off because I ended up purchasing one from her! In addition to following up when we came she had a little something special for my daughters, which they loved and made our whole family enjoy the experience. Throughout my few months of car shopping I’ve met a lot of car salesmen and she was absolutely top tier! I actually already referred a friend to her and my friend ended buying a car last night as well. With that being said, I will continue to send friends/family to her. So thank you for having someone on staff that is as genuine and amazing as her and I will continue to use her for future cars!

David Griffin at Mercedes Benz-Greenway in Houston was extremely helpful throughout the process and made this an enjoyable experience.

Mercedes-Benz of Houston Greenway is the best Car Dealership. If you are looking to purchase your dream vehicle go to the 3900 Southwest Fwy Houston, TX 77027 location and ask for the Car Salesman Remus Bulmer. He will get you in and out and find you exactly what you are looking for. He is not there just for commission he actually care about his clients best interest in their purchase! Thank you again Remus Bulmer!

Throughout my time at AutoNation, this remarkable employee went above and beyond to ensure that all my needs were met. Their knowledge and expertise were evident as they patiently answered all my questions and provided me with valuable insights about the vehicles I was interested in. Their enthusiasm and passion for their job were truly infectious and made the entire car-buying process enjoyable!

Easy scheduling for a recall notice and another service item. Comfortable waiting area. Was in and out in just 2 hours.

They sold me a lemon and new it. My air doesn't work and when I asked another car dealership about it they gave me a list of things wrong with the car. I am handicap and I have a serious problem with someone who would take advantage of the handicap.

Remus Boomer and David Griffin are hands down the best guys here. They made us feel right at home. We never thought we would laugh so much buying a car. We are officially a loyal customer for life. Thank you Remus and David for a great experience! You guys have set the standard for what car buying should look and feel like.

Great experience! The salesman(John Nguyen) was very helpful. Will definitely recommend to family and friends.Great

Maria “Coco” Godinez is a stellar saleswoman. I literally had a deposit down for a vehicle in another state and i pulled out of the deal because of the kind of deal she was able to work out with me. Top of class service all the way down. Her Finance advisor was fair but accommodating. Definitely will be looking working with her again on my next purchase

Third time purchasing vehicles from AutoNation and they are leading the Auto Industry in presenting, preparing, and delivering used vehicles. THANKS

Excellent service, our advisor Pete did a good job in helping us.

Very easy transaction, prep to too long

Okay

Here is a less extensive summary/review: I recently had an experience at the car dealership that left me disappointed and frustrated. Despite the dealership being a well-known luxury brand, I felt that they did not prioritize the needs of their customers or provide the expected level of service. The salespeople at the dealership were not as attentive as I had experienced at other car dealerships. They did not walk around with us or make us feel valued during the car buying process. Additionally, when I encountered issues with the paperwork, the dealership did not provide helpful solutions, and I was left to figure things out on my own. My frustration reached a peak when I purchased a car from the dealership, and it had mechanical problems almost immediately. The dealership was not able to fix the issue, and I felt like they were not taking my concerns seriously. The lack of attention to customer service and support ultimately caused me to back out of the purchase, and I have yet to receive a refund. Here is a more extensive review: it really felt like the dealership didn’t care for the needs of the customer and provide service at the expected level. When we bought cars at Nissan, Infinity, Toyota, etc., the sales people walked around with us all the time, we were given beverages, and they made us feel like we were in it together by negotiating prices and making sure we were getting the best possible deal. We had always kept Mercedes at the upper echelon of luxury and expected service to exceed that of those other companies; however, it was far worse. Here, however, it felt like the sales people gave a sense of it doesn’t matter to them if we buy the car or not since it’s gonna get sold anyways. We still continued on to the purchase considering how well branded this company has always been and still had some faith in its luxury. We definitely felt something a little weird when we found problems like hey we don’t have a working printer here, can you sign this form that we are sending you via email and when I opened the email it wasn’t even the original pdf, it looked like a scanned paper from CamScanner or something that was emailed. I had to get these forms as I was out of state and they asked me to complete all the forms on paper so they sent over a FedEx package and a notary, which apparently at the end, wasn’t even completely signed. This process took way too many signatures for absolutely no reason (this was really frustrating), if I’m buying a flight ticket I don’t sign 30 pieces of paper, if I’m buying a bike I don’t sign 30 pieces of paper, etc. I found out by phone that I had to go through the process of signing again but this time I have to print the sheets myself (I don’t have access to a printer) and give it to a FedEx office (the nearest one is 5 miles away and I don’t have a vehicle). All of these issues could’ve been avoided had someone told me early on, I could just e-sign - which would be a lot better documented on both our parts (I was told I had the option to e-sign after signing on physical paper the first time and because I already signed on paper, they said that the banks “require a wet signature” - what kind of a bank are we talking about? There isn’t a single bank that I’ve worked with that required a “wet signature” for opening accounts, getting loans, etc. All of this had gotten me to lose a lot of trust in the company but I still went through with the purchase. Once processed and my family retrieved the car, before they even reached home the “Check Engine/Check Oil” Light was on, they immediately brought it back and no one at the dealership seemed to be able to fix it. All I’m hearing from a sales person is that he “guarantees” it’s not a problem, what guarantee? If this car were to just break down in the middle of the road, are we supposed to say hey, the sales person said that the vehicle would be good? At that point I was completely done and backed out of everything, I had no trust to begin with and the vehicle was showing problems. I still haven’t received a single dollar in refund (takes literally seconds for money to get authorized and taken by the company but to return it’s been about 2 weeks with no avail)

I could have chosen anywhere to purchase from. The ONLY reason I did purchase here was simply the fact they had the inventory with low mileage. The salesperson, whom had the easier sale of her life, was very short with me. I had to ask her SEVERAL times to answer questions that I had. When she responded, it was NEVER with answers to my questions. They shipped the car with a broken back license plate mount with my VIN number on it. I have emailed and text the rep, who I now know is on a family emergency. I get that. Where is the rest of the dealership? Where is the representative who called ME and upon explaining my situation was told would call me back only to never be called back. I would NOT recommend this place if you are wanting good customer service. Their boss called during the process and I called them back to let them know all of this only to NOT have my call returned by him either. This is the most neglectful dealership. I don't mind they don't even haggle but I never had to meet in person and I CAME TO HER. She just had the easiest sale of her life. I should have went some place else. I am beyond dumbfounded, being in sales myself. I would NEVER ever treat someone in this manner. She just wanted her commission I am sure. If you want honest, good, professional customer service, do yourself a favor and go elsewhere. If you don't mind giving your money to those who feel entitled, go here. OH AND WE PAID CASH so they didn't even deal with financing. SIMPLEST SALE OF YOUR LIFE!!!!!

Great experience started from greeting me as soon as I walked in until I purchased my vehicle . Highly recommend

David Griffin was amazing. I’m so pleased with the customer service and I love my new car. Thank you for the awesome customer service.

Mercedes Benz Greenway Plaza is an awesome Mercedes dealership. Very customer centric and they provide excellent service. Brad Biondo our sales person is kind and down to earth and is very helpful.

Hello all. I will like to let you know that DAVID GRIFFIN is an amazing salesman at Mercedes Benz of Greenway. I purchased a car from him and he was patient while educating me on how to utilize the vehicle. 5 stars to David Griffin .

I had a bad experience from my visit today. First of all I had an appointment, and no body was there to help me or take care of my needs and I had to go to the manager and look for an available person. Second, I had a car that I was suppose to buy and all of the sudden the car was sold before I get there and nobody bothered himself to notify me that the car was sold. Given that I live 35 -45 mins away from the dealership. Overall I was so disappointed. Thank you for your indifference.

Don Morales provided superior customer service! He answered all of my questions and shared knowledgeable insights throughout the process. Additionally, he stayed late to ensure my husband and I were taken care of and able to drive our new vehicle off the lot. It was a long, but smooth, process and Don made it a great experience.

So easy and convenient to drop off car for service. Chris was great!

Great customer service, the dealership show room is spectacular and the vehicle delivery was prompt.

Excellent experience and the rep was very friend , business oriented and knowledgeable

Jessica who works in the service department is awesome. She kept me updated about my vehicle while it was there. Mercedes of greenway is the best. They make sue your a satisfied customer.

Mike Alf has been by far the most excellent service rep I have had so far at this location. He is very attentive and professional. Thank you for going above and beyond to ensuring the car needs were met.

We had the best experience today at Mercedes Benz working with Mr. David Griffin who sold us a wonderful car. He was very personable and knowledgable about cars. He cared and listened to what we wanted, and provided us the exact car we asked for with the best price. We definitely would recommend Mr. David Griffin to our family and friends to come see him at Mercedes Benz at Houston Greenway. Many thanks!

I visited Greenway & I wasn?t very pleased with the service I received. My associate was pleasant but I felt she tried to push a wheel alignment on me because it wasn?t covered in my service package. I had the exact same car for 4 years & never needed a wheel alignment. This car is only 6 months old & on its 1st service, we need a wheel alignment. Something smells fishy. The young lady in the loaner car department wasn?t very pleasant at all. 1st she tried to skip me in line & help another customer but was immediately straightened out by another employee. After that she was really dry & didn?t have much to say.

There were no issues encountered during this service. Everyone was professional and kind

David Griffin was our salesman. He was very attentive to our desires for a new vehicle. He was patient and very informative about the vehicle. In Fact, he was in his Element when it came to selling cars. Bottom Line, David was an OUTSTANDING Guy with Perfect Skills. Want a New Car?????? Go to Mercedes- Benz of Greenway. Ask for David Griffin! You Can't Go Wrong!

Solid hassle free service for 2021 G550. Time was great and personal shuttle was on time both ways. Moved from Midland and the operation was 1000x more professional.

Great service from Jessica !!! 👍

Patient, experienced sales representative

on time, my services i do have a flat tire and the services advisor is very knowledge thank you

Purchase from beginning to end was easy and extremely thorough. Stephany was the best customer representative for my purchase. Super happy with the customer service and the vehicle ?

Excellent experience. I came in to get my GLE 350 serviced and my entire experience was great from setting the appointment to payment. My advisor was Michael Walsh. He was kind, knowledgeable, and had me in and out in less than 2 hours.

Such a smooth transaction. Stephany went above and beyond to meet my expectations.

From the time I drove into the service area I was treated with courtesy and efficiency. All the personnel know their job and worked together very smoothly. My service advisor is very well trained but also clearly enjoys her job. She communicates very well and has a great smile. My car was done earlier than promised and the work, including the wash, was excellent.

The sales person was very personable and helpful. The second person who explained how to work the software was very informative.

Brigitt was very helpful and understanding.

Most people hype up reviews to make their experience sound extraordinary, I don’t halve to do that because the staff was just that, extraordinary,!, From the young ladie at the front desk, to the sales people that wasn’t assigned to me, and the on site manager catered to my every need and definitely went above and beyond of what was expected of them, I would highly recommend this dealership to any and all my friends and family and will personally return for my next purchase.

Hands down best price and value, David Griffin provided us with a great service, from 3 hours away from home. He facetime me and show me the vehicle we were looking for. He is your guy to go when buying a car!!!

Service agent and the crew at MB Greenway did a great job and providing maintenance and loaner car service. In and out in 10min great job

They had the exact car I was looking for, and my sales person was very professional and helpful. So glad I bought my car there.

They have the best service dept. Friendly, and fast with nice loaner cars.

Their parts Dept is very efficient

Love this dealership. Don Morales was my salesman and he was a great help. He made sure I went home with a car I love and the process was seamless.

Easy to understand cost expectations. And my service advisor is so helpful and extremely knowledgeable.

Jacklyn advisor helped us and was nice and great customer service. She was also patient with us. Offered us a shuttle to get home. She was great help. Thank you

Cade was a thorough professional and his knowledge and experience made the whole process stress free!

Great customer service and Mr. Mirza presented us different options that fits our preferences and needs.

This is the best a Mercedes-Benz, the staff is very nice and polite.

Went in for my yearly service and Mike Walsh was amazing! Told me additional information about my suv and told me the details for the parts i will need in the near future. He exceeded my expectations and i look forward to working with him in the future. Never go wrong at Greenway!

Ask for Joseph Garcia! He made the car buying experience so smooth. No feeling of being rushed or pressured. He had answers to all my questions and offered suggestions that worked to my advantage. Just a really easy purchasing experience!

I had an excellent sales experience with Stephany two weeks ago. She heard my needs and wishes and was able to provide that to me. She was the first female sales person I have worked with, which as a female myself, made me feel a lot more comfortable. It was also the quickest sales process I have been through before, which might be due to visiting on a Monday and not on the weekend. She has been very responsive to any questions I have had since owning the car and has even reached out on her own to ensure all is well with the vehicle. I'd definitely recommend her and Greenway for any Mercedes needs in the future.

Great experience and very nice facility, they were able to address our issue and fix the problem that another dealer / service department was not able to. Highly recommend them

David Griffin… From start to finish! David is absolutely amazing at what he do. Incredible at finding your dream car. Never ever have we run into an issue with Mercedes Benz, and if we have, it was corrected by David before the problem was even brought to our attention. This is our 7th & 8th Mercedes Benz. This time around, we purchase two at the same time, 2023 AMG GLE 53 & GT AMG 53 and in less than 2 hours we were rolling! David… You’re the man!!

Everyone I met with was friendly, knowledgable and courteous. They treated my like I was their favorite customer in the whole world. They took the time to educate, inform and answer my questions. The service was truly exceptional - and I love my new Mercedes Benz!!!!!

I paid for all the Sencers lights to be replaced however the lights are still coming on.

Good and quick service.

Mr.David Griffin definitely has the best people skills. He made sure the dealership experience was a pleasing one and he went above and beyond with the buying experience . He will definitely be the to go person .

Zero customer service…the two at the front desk literally looked me in my face and didn’t speak or acknowledge us. I’ll spend my $100k elsewhere. SMH.

Like the place, accommodating staff and the process of purchasing was no fuzz, absolutely a good experienced,’keep it up

Excellent service including KevinGraves

Experience depends on who you work with. Sales guy was great. Finance guy was hard. Both useful though.

Completed a “State Inspection” _ unscheduled, only took minutes.

Staff was knowledgeable and helpful. David was prepared to show us the car we initially wanted as soon as we arrived and showed us others until we found the best option for us. Lots of cars in stock, great facility and excellent customer service.

Amazing experience with this staff and support team. White glove service throughout the process of custom build, delivery, final sale and financing. EVERYONE I worked with was so knowledgeable, helpful and as excited as me about my purchase! They made the process so much fun and made me feel truly special as a client. I LOVE MY NEW VEHICLE and the goodie bag to go was the icing on the cake! Thank you Mariah, Carolyn and Elizabeth! #CustomerForLife

Outstanding service and professionalism by Service Advisor - Jay!

I would like to recommend mr cecilio coreas for a reliable service. He is very good at what he does . 5 star review👌👌🍾🍾

Every one at the dealership was personable and helpful. I dropped my car off for service, came back a bit earlier than when they said it would be ready but they had it done and out to me within 15 minutes.

I can't say enough about this place. They keep me coming back. The service is great. They definitely want you to be happy when you leave 😊

My service manager Chris Palumbo is wonderful.

My car - CLS550, was at Mercedes-Benz of Houston Greenway On April 12, 2023, for ‘Diagnosis for Trunk Issue.’ Based on the information prior to the drop-off, I was informed that it was very likely an electrical/wiring issue. When I left the car at the dealership for a “Diagnosis”, my understanding was that your technician will explore the problem and tell me exactly what the nature of the problem was, and which wires needed to be repaired or replaced! However, when I picked up the car the next day, I was charged $279.88 and informed that there is a ‘Wiring Issue”, without any specific information as to which wires needed to be repaired/replaced!! When I asked the Service Representative to give me an estimate of repair, I was told that it would cost me $1274 for them to explore further and give me a firm estimate!! I called the Service Manager, and left 3 messages in his voicemail, but he never returned my calls! SHAMEFUL AND ABSOLUTELY UNACCEPTABLE!! I will never return to this dealership for a future purchase or repairs.

Superb service Peter was amazing! Always has a smile on his face and gets the work done!

I worked with Zaid Smair to sell my beloved Golf. Zaid was very polite and fun to work with and I was treated with fairness and respect. I was happy with the price I got for my car and they even gave me a ride home. Thanks to Zaid for making it so simple and easy!

I had a great experience from start to finish with the service department. It was easy to schedule the appointment and everyone involved was courteous and professional.

Ask for Xuhanda on the sales team ! Trey Barber is the best Finance director made it possible to get my dream car !!

I would like to recommend mr cecilio coreas for a reliable service. He is very good at what he does . 5 star review👌👌🍾🍾

Great service and no pressures to buy at all! Explanations were time-consuming and that?s what I wanted. Even the trade-value was highly reasonable. Of course, in any business, negotiation is important and in my case it was no different.

We purchase a new GLC300 with David Griffin at Mercedes at Greenway. Excellent expérience: David did his very best to offer the best deal with care and professionalism. Thank you.

My service guy Jay K. always listens, follows up to keep my abreast and provides great service. The repairs were completed timely and I am glad I chose to return to Greenway Mercedes of Houston!

I just purchased a second Mercedes this year from Bryan Mullins at MB Greenway. I used to dread buying a car. But working with Bryan is an enjoyable experience. He is very knowledgeable about the product, very forthcoming about the the pluses and minuses of the vehicle, does not apply any hard sell pressure, and is very helpful explaining the technology. Of course, MB makes a great product but dealing with Bryan adds to the pleasure of owning a new car. If you are looking for a new MB, I recommend you contact Bryan Mullins.

Had a great experience at Mercedes-Benz of Houston Greenway. Felt very welcomed and I was extremely satisfied from the service provided by Chris. I highly recommend that location, specially Chris O’banion whose knowledge and way he explains things and features on the vehicle make it so easy and exciting experience.

David Griffin is the man that gets the job done! 2nd purchase from him and it won’t be the last!! This is the man you need at Mercedes of Greenway! HIGHLY RECOMMEND!!

Brad Biondo & Donald Cyprian both were instrumental in me saying “I’ll take it” for the New EQS580. They were tentative to my needs and both followed up after the purchase. I recommend this team!

My visit was very short, as I had previously seen the vehicle. I walked in and first salesman I saw I asked for a test drive.

The loan process was extremely arduous and time consuming. Approved by Finance Company in seconds but the dealer took all day to get the paperwork together. They make it very difficult to use outside financing.

Mercedes Greenway does EXCELLENT Repairs when I need it. Professional ENVIRONMENT.

We have been pleased with this dealership since we started the negotiation process for buying my GLE350. We?be been pleased with the service provided and the care shown for the customer ever since. We will buy there again.

I was kept up informed of the process and I liked the video on the inspection of my car

Greenway Mercedes-Benz provided me with an excellent car buying experience. Carolyn Pellegrino is truly a Gem! Excellent communication, very personable and attentive.

Poor service! The car was kept for two weeks just to check through computer diagnostics. No communication from the advisor. Very very disappointed, never have I would have expect such level of service with ‘Mercedes’!!

Fantastic experience! All the people were great to deal with! Moe and Stephany were real professionals!

I am proud to recommend Mrs Murphy Sherry for a selfless and reliable investment service, I was constantly looking for a reliable platform to invest and my friend introduced me to her platform and I realized this is the best platform to invest on because she maintains discipline in her investment,relationship and strategies to ensure the complete transparency and credibility of her investors. if you want to be financially successful invest in her platform now, Contact her Via:Email Murphysherry303@gmail.com WhatsApp: +13618573869 Telegram:@Murphy_Sherry

I found them so reliable and friendly.

My routine maintenance appointment was handled in a very timely manner and last minute request for a loaner was accommodated. Very pleased with my service.

I have been leasing Mercedes from Greenway for 12 years. The sales staff are always professional, very helpful and low key. It's always a pleasure dealing with this dealership for both sales and service.

Had my vehicle serviced... received Awesome Service! My advisor kept me abreast on the progress. I was notified when it was ready. From start to finish the experience was very professional and smooth. I would definitely recommend it to family, friendsxabd the city of Houston!!

I recently had the pleasure of visiting the Mercedes dealership and experiencing their outstanding service. From the moment I arrived, their team went above and beyond to make sure that my experience was nothing short of exceptional. The entire staff was friendly, knowledgeable, and genuinely passionate about their work. They took the time to listen to my needs and concerns, and communicated with me every step of the way. Their attention to detail and tireless efforts to ensure my satisfaction did not go unnoticed. What truly set this dealership apart was the personalized service that I received. From the moment I stepped into the showroom, I was treated like a valued client. The team took the time to get to know me as a person, and they were genuinely interested in understanding my unique needs. Overall, I cannot recommend this dealership highly enough. Their service is exceptional, their staff is knowledgeable and friendly, and they truly go above and beyond to make sure that their clients are happy. If you are looking for an outstanding automotive experience, make sure to visit this dealership - you will not be disappointed!

I called service advisor Jerry Jow re a missing cover to my passenger side view mirror. Jerry immediately ordered the part, which arrived the following day. He contacted me to bring the car in that morning for the repair. I did as he suggested, and he had the part installed within one hour. Service doesn?t get better than that.

Always great customer service

Excellent service!

Cade Moise and Rhett San Angelo made the car buying experience at Mercedes Benz of Houston Greenway effortless. Will definitely be a customer for life !

service is great, so accommodating

Franky and his team take care of service and warranty repairs in a very professional manner

This dealership has the WORSE Customer Service I have ever seen for someone that is giving them money. They Don’t answer the phones. The front desk does nothing but hang up on you or puts you on hold so they can play or chat in the background. The sales people here have NO CLUE what they are doing as well as some of the Finance Managers. They say they thrive on Customer service but I know FIRST HAND they DO NOT. I brought a $100k vehicle from them and can’t even get someone on the phone to assist me when I need help. This dealership is probably the WORSE MB dealership in Houston. So if you want to be called and yelled at or accosted by their salesman, be on hold for an hr or more or plan hung up on, then this is the dealership for you. But as for me I will be taking my business to a MB dealership that will treat me with respect and courtesy because this one is NOT it.

I recently had to bring my GLE 53 AMG into MB of Greenway. My service attendant Michael Alf delivered exceptional service that was unscheduled given my emergency flat.

It’s great service and how the people are just great to work with!!!

Great, I feel like a MERCEDES dealership should warrant an appraisal from another dealership.

Been at this dealership for the last 15 years bought all my Mercedes from them and it has been great every single time.

I had the best salesperson at the dealership. Surender was amazing from start to finish. He helped me get the right car that worked for me. He was very professional but I could also tell he genuinely cared about me getting what’s best and not trying to sell me just any car. I’m glad I met him and he made my first Mercedes Benz experience great. I’m surely coming back for my next car.

I had a great experience at Mercedes Benz Greenway thanks to Surrender! Surrender was very knowledgeable and friendly! He made the whole process so easy and enjoyable.

Great experience and personal care! Very professional!

Brigitt was very communicative & the service was timely. I had a clean loaner while my car was being fixed & it came back very clean & good as new.

Came for manufacture recall inspection. I was initially told the tech would do a quick multiple-points inspection in addition to the recall issue inspection but when I received a report it was clear the tech didn’t do it. Told Jairo and he made sure to get that done. He walked me to the car to show the issue the tech pointed out and gave a common sense answer. Appreciate his knowledge and honesty.

I felt Welcomed as we drove up Very professional Nice respectful caring concerned Thank You Mr Alf for being my Advisor

Great experience as always. Michael Alf is the best and always ensures I?m taken care of.

Very professional. Well organized

We purchased our used Toyota and the staff were very helpful. Manny & Donald made the process easy. They made us comfortable in the waiting room with refreshments and snacks. The wait however for much longer than anticipated - 7 hours! The car hadn't been finished the pre-certificate process or detailing. They did fill the gas tank, which was an unexpected blessing.

Fast, friendly, and Awesome service!!!!

Very well organized. Very professional. Quality service both from the customer service people who greet you and write the work order to the technicians. I have purchased three cars from this dealer.

I noticed a break warning message on the console few minutes after I started driving the car home after the break repair. I had to bring back the car and leave it over the weekend with the dealership for further repairs. I got back the car on Monday after the repairs and so far no issues.

Amazing place for maintenance.

Service advisors are on commission. This system needs to change to keep them honest. MB should put them on a salary vs. Commission. Pay attention to your invoices and notice that during all service appointments they will find something wrong and or suggest replacements this & that. Service advisors are pushed hard by upper management sell service to earn commission keep their job. Customer pay

Great service center especially jasper Mendoza i have taken several cars to him and his always easy to communicate he will send emails or text or calls no matter what you can always get ahold of him i had experience where i can't talk to my advisor for days and with him it's just minutes always trying to work with us and explaining everything

Scheduling an appointment was easy. Service advisor was prompt to meet me on the service drive. His estimate for the amount of time required for Service "A" on my vehicle was spot on (4-hours). My request to be driven back to my home while mt car was being serviced was handled with much courtesy. Even though this service for being picked up and returned to the dealer had ended an hour prior to my car was ready, my service advisor arranged to have an off duty valet provide this service. g little, Given that service "A" requires very little, it was accommodated satisfactorily and completed with a nice wash.

I came in to have my roof cover services and new tires. I was greeted with open arms and was explained all of of my repairs and items. I felt like I was part of the Mercedes family as I just purchased the car recently. Will definitely be back!

It is a great services

Clean and tidy. The service conforms to the brand value. Very good.

I have visited the dealership in the past but never given the personal treatment I was given this trip by El. Because of his patience, knowledge, and concern for us getting the exact car we were looking for we were able to buy exactly what my wife wanted. A job well done.

I bought EQS from Mercedes-Benz Greenway, it was an exceptional experience from my advisor Rokan and managment PJ who made it very pleasant experience.

Jessica Funes has been my serviced advisor for many years and has always done an excellent job. She is prompt in returning my calls and answering all me questions. I highly recommend you using her as your advisor.

This is the worst place for a service. They just RIP you off. Be careful before you schedule a service with them. I strongly recommend to check online for the same service at other places. I was charged double the cost close to $1200 where as other places were charging $599 for the same. They sent an email with a quote for $500 but when you get there they surprise you. I had to get it done and not back out as I drove for 3 hours. Never coming back. Everyone else, for service, please check at other places and go and you will definitely save a lot.

John Nguyen was very diligent in making sure the vehicle was top tier to our needs and any concerns were addressed in a timely manner!

I went there for a recall and a sunroof replacement. My service advisor was Jerry Jow. Very professional and concern about all my needs. Great and fast service overall as my needs were met.

It's always IMPORTANT to have a great car buying experience for ME! I enjoyed every moment the sales team, my salesperson John, the Finance experience was ALL TOP TIER! I'm thankful for every single person who played a part in my experience. Thank you AUTONATION for an AWESOME moment in TIME!

Very nice experience. Don has been so friendly and helpful. Got my Mercedes in roughly two hours.

Rude staff that SCAMS you!!! It was an easy in and out sale for them which was ruined by their finance department. Sales rep was very helpful but PJ and people from finance department (especially Ali) were absolutely horrible. Autonation should be ashamed of having this dealership under their belt. They have no sense of customer service. They forced us to get our vehicle financed through their bank at an insane amount of interest rate 14.96% and when we asked questions they started yelling and belittled us thinking we don’t know how the system works. We’ve bought 11 cars from autonation in past 6 months. Save your money and stay away from this dealership. They refused to provide us any service. Autonation better address this issue or MB will keep losing clients like they did today.

I wanted to take a moment to express how honored I was to work with Corian during my recent car buying process. Corian was an absolute pleasure to work with and truly went above and beyond to ensure that I had an amazing experience. From the moment I walked into the dealership, she was incredibly transparent and patient with all of my questions and concerns. She took the time to understand my needs and made sure that I was getting the best possible car for my needs. Throughout the process, I truly appreciated her commitment to her clients. She was always available to answer my questions and provided me with updates along the way. Her professionalism and dedication to making sure that everything ran smoothly was truly exceptional. Thanks to Corian's guidance and support, I was able to find a car that I absolutely love and can see myself driving for many years to come. Ali took great care during underwriting process and took trike to answer all of my questions. As a result, I have no doubt that I will be a lifetime customer of Mercedes Benz of Greenway. Thank you again for everything! I'm truly grateful for everything you did to make my experience truly unforgettable.

I am extremely happy with the service and attention received at the Greenway location. My service advisor is communicative throughout the process.

Jerry has been my service advisor through 3 cars, and he is helpful, and professional.

Great experience. Well organized and smooth. Thank you for the ability to get a loaner vehicle

It took me a while to find exactly what I wanted but, as soon as I got in touch with MB-Houston Greenway things went really smoothly. Carolyn Pellegrino, was super helpful and made the car buying process as fast as possible since I came in from out of town. Definitely recommend their team and will be back in the future.

CROOKS!! they try to force mb finance on you I have purchased many cars from autonation and the GSM is completely horrible PJ is just horrible and I will be getting a call into the gm as well as autonation customer relations department who I have a great relationship with! Will never return to this dealership would rsther drive to North than deal with these clowns again! If there were a zero star they would get it

Pleasant. Service representatives had difficulty finding my appointment but was able to verify it. Service was completed within a reasonable amount of time. Staff was friendly and professional.

A sheer delight to on a Mercedes-Benz and look at a new one! I own a 123 -1985 300D Mercedes-Benz. Thinking of adding the 580sedan.

Team at Mercedes-Benz were exceptionally professional. Process was quick, treated with courtesy. Felt valued as a customer.

Very professional and knowledgeable 6 stars

Outstanding professionals

Took car back again during the last week of my 42 month lease as check engine light was on. This has been an issue for 40 months with no final repair. Dealership handed back vehicle after repair only to have it fail after driving 13 miles. Had to return it back again to see why Check engine light is on again. As it was a warranty repair I am so luck that I have not been billed for all the failed repairs with the issue not yet resolved.

My service advisor, Ernesto Gutierrez, is pleasant and very attentive. Brought my car in and service was handled in a timely and efficient manner.

Peter was always kind and gave good advise on the car. I was able to save $$$ by his advice.

Rokan was great! So easy to work with on the purchase of my first Mercedes.

It’s easy to schedule and communicate with service advisor.

I was pleased with the ease of availability on making an appointment. I chose to call versus completing a request over the internet. The initial person I spoke with was friendly and had great customer service. I loved that a confirmation email was sent along with a reminder. Once arriving at the service center there wasn't a wait for my advisor Jay K. A follow-up email was sent with the service provided and recommended future service options, which I appreciate.

Always an excellent experience at Mercedes Benz of Houston Greenway. The setting is welcoming, and laid back. And to top all off with Mr Minh Thach. My outstanding Service Adviser. Who consistently delivers nothing short of a white glove experience, makes it extraordinary to say the least. If you own a Mercedes, and live within, or is visiting the Houston metro area; i suggest you check out Mercedes Benz of Houston Greenway. I guarantee you won't regret it. Oh.. and ask for Minh Thach.

I purchased a new MB last year it came with ceramic coating. IT WAS APPLIED ALREADY I DID NOT ASK FOR THAT BTW. I got some damage in the paint and I need to use warranty now. Called 7 times with 4 voice messages to the warranty manger and no luck. Don’t buy a car out there. Once they sell you the car you will get completely different attitude and treatment.

Walked in ready to purchase a E350/E450 for my mother , however walked out with nothing. I instantly felt disregarded by the receptionist and salesman in the front. My husband and I Hardly walked in and all of the sudden nobody knew what was going on or couldn’t assist us. After a few minutes of waiting we left and purchased the same vehicle from Mercedes Benz Sugarland all cash deal. I would most definitely leave no stars if I could. Service was horrible and I believe we were racially profiled upon walking in. Thanks for the no help.

My experience with Mercedes Benz Greenway was inspiring! The staff was very knowledgeable, efficient, and kind. In addition to purchasing my vehicle, I purchased sundries as well!

Good

The experience was quick and easy. They had every model you can think of.

I had an appointment to drop my car off at Mercedes Benz Greenway. When I arrived I was immediately welcomed by a service advisor, he gathered information, and even noticed that my inspection sticker was going to expire in 30 days. He let me know they could do an inspection to save me time going elsewhere. After giving me a price for the repairs my car needed he guided me to where I would receive a loaner vehicle. That part took less than 3-5 minutes. Within a few hours I received a text that my car would be detailed and ready for pick up. When I arrived I signed paperwork acknowledging the repairs were completed and drove off. The process of getting my car repaired, inspection sticker, and detailed was painless. Thank you to Jay Kohn and the Mercedes Benz Greenway team for their exceptional service. See you next time!

Great experience buying my car at this dealership. Staff is very friendly and knowledgeable. Service is top notch .

Great customer service and resolution of vehicle issues. Jasper was very professional and provided a excellent service.

Service Salesman was very easygoing and quick process!!!!

Perfect work, on time delivery

It?s was a fantastic experience! No long waiting. In and out! Excellent communication and service. Jay Gomez definitely made this process smooth and successful. Will definitely be back! These guys has truly taken care of me every time! Love Greenway!

Excelente customer service , professional , friendly , very professional personal , quickly service

This is the second Mercedes Benz I?ve owned, and the reason I got a second MB was knowing the level of service I?d receive at Mercedes Benz Greenway.

Best experience ever in buying a car Stephany was my sales associate and Zaid explained the car features and were truly awesome. Will definitely recommend

My experience was very positive. I was promptly checked in. The staff was polite. I was help by a gentleman called jasper. My benz truck was repaired and I have no complaints.

I made appt for major check up for my GLC300 Service manager was ready when I arrived. went over what the check up included and answered all my questions Walked me over to get my loaner car Wonderful service as slways

MB Greenway is a great place to buy a Mercedes. The sales team does not pressure into buying a car. Rather they listen to needs and take time in providing the ideal car. I never felt any pressure. I communciated via email and responses were given back timely. I highly recommend them and the sales agent who helped me- Joseph Garcia.

Ernesto is a terrific service advisor. They provided a shuttle service to take me home during the appointment and provided timely updates.

Great service, quick and easy! Came in with a flat tire got my new tires, recall and service b all done in one day! I loved it, my service advisor was amazing as well!!

We walked in, took a test drive and then sorted out trade-in and purchase of a new vehicle within a few hours. Very friendly and fast service.

Recall order from Mercedes for an obscure part in the trunk. I contacted Mercedes Benz Greenway (Houston) and they could not have been nicer or more accommodating. I got an appointmeny quickly, the service department saw me on time and I was out of the service department in 45 minutes, with the recall repair being successfully completed.Great service!

More details wasn’t explained about warranty services. They waited until I got there to tell me that I had to pay for another warranty. All this should’ve been explained when I made the appointment.

Very disappointing experience. I don’t think that I’ve ever felt more undervalued as a customer in my entire life. The used vehicle I was purchasing needed the driver’s door repaired. This took a little longer than maybe it should have but that is not the main issue. It was frustrating because my vehicle was totaled, and my rental had expired so I was carless. That being said I was in a hurry and eager to get said vehicle so that part is on me. The disappointing part comes into play based on the take it or leave it attitude of the dealership. This is even from the GM. Here are the main issues I experienced after having taken delivery of the vehicle. 1. I realized that the driver front door mirror did not function properly. Electronically it will not adjust. Part of the mirror is structurally broken as well. I was driving to dinner with my family the day after I picked up the car. I went to change lanes and was startled by a car honking at me that I didn't realize was there because I cannot adjust the mirror. This is definitely a safety hazard. 2. The driver side headlight was replaced. I soon realized that the passenger side daytime running light did not work. This is internally in the headlight assembly. It is not simply a bulb or light that can be replaced. It requires a whole new headlight. At least to my knowledge. 3. Here’s where it gets a little shady. This vehicle is a big 4 door SUV. It has moldings/trim on each door that protect from door dings and such. As I mentioned earlier the driver door needed repair and the molding on that door was damaged and needed replacement. Instead of replacing the one molding on the driver front door. They decided to not replace that molding and to remove the molding on the other 3 doors. Of course, I was not made aware of this money saving corner cutting move at all. It was totally a scenario where they likely thought I wouldn’t notice. I live 3 hours away from this dealership. The suggestion from the sales manager is that I drop off the vehicle so he could “repair” said issues. Not sure how you repair daytime running lights that are physically in the headlight. Also, I’m no expert but I don’t think you can replace the motor in a power mirror. Not to mention there is structural damage on the mirror assembly as well. I’m sure this was part of whatever accident occurred for the door to need repair. It certainly should have been caught by the recon department. Or they were looking to save money/cut corners hoping I wouldn’t notice...who knows! Mercedes Greenway has a 5 day return policy. It was the suggestion by both the sales manager and GM that I exercise this policy and return the vehicle. One problem with that. I’d been waiting on the vehicle to be ready for roughly 10-12 days. I ordered new wheels and tires that were waiting to be installed after I picked it up. I already had a buyer for the wheels/tires that I was taking off so they're gone. I also had the windows tinted the same day I picked it up. So returning the car doesn’t seem like a option at this point. Through this experience one thing has become painfully clear. If you are buying a new Mercedes from this dealership they will treat you like a king. An average Joe buying a used vehicle...not so much!

Great support from their finance personal, very clear on the options when buying the vehicle and constantly checking the status on the process, from the salesman person I know he was getting called out quite often to attend other duties but also was trying to expedite my process but it took half of day with the car identified to get out of the dealership, salesman was pushing to get a 5star survey review, in my opinion it wasn't a bad experience at all but no for a 5 stars not even when you talk about a $150k dlls car, with the 4 stars rating he followed up with me very disappointed and share with my a 5finger emoji hand at the end of his text message.

Service provider was very professional and polite. She explained everything was going on with my vehicle & what work was going to be performed on my vehicle. Work was completed in a timely manner.

I was looking for a used Mercedes GLC and found it very easy to work with the staff and find what I was looking for. Their communication and promptness was phenomenal and I was able to buy the vehicle within a few days. I have been to other Mercedes dealership and this one stood out to me so will definitely be back.

December 16, 2022 I had an oil change at Greenway. While there I decided to have my windshield wipers replaced. When they were finished I paid for my truck and left. On February 17th I went to Discount Tires to get a flat fixed. The Discount Tire agent asked, if I wanted my rear windshield wiper replaced? I declined since I had paid Greenway to replace my wipers. February 20th, I returned to Greenway and spoke to my service advisor and told him the rear wiper wasn't replaced. We went to the parts department to get a rear wiper, but it was out of stock and had to be ordered. So I had to make another trip to the dealership on Saturday, February 25th, to have my rear wiper replaced. My question is why wasn't I told in December the rear wiper wasn't replaced? Although I was charged for three wipers replacement. The service advisor acted like this was no big deal. He didn't offer an explanation or apology. It's a big deal to me my confidence is Greenway doing the work is gone. 03/13/23; Phone rings & rings no answer.

Hector Cardet was very professional and treated me with the utmost courtesy and kindness. He explained every thing about the car I was interested in and answered all questions that I had. It was such a pleasure working with Mr. Cardet and his team. Great customer service and support!!

Waited forever inside the entrance for a salesperson. I stopped a man - asked for help to see a new car - he replied “IM WITH SOMEONE NOW!” And walked away… I went back to receptionist - asked again for a salesman - she said she called but no response.. I LEFT the dealership and bought elsewhere. If you’re a serious buyer - DONT GO THERE!!!

Everyone really takes the time to personalize your needs.

Wonderful service from start to finish. Service of car exceeded my expectations. The check-in workers, the shuttle service driver and my service manager were all professional and extremely pleasant. Great experience!

The team was very professional, organized and got me in and out in a timely manner. Service was amazing! Jay Gomez is the best! Super smooth transition. Definitely will be back! 3rd vehicle I’ve purchased from Greenway.

Kevin is the best! Very kind and professional. I wouldn?t go anywhere else.

Updated: went and bought from this dealership again. Always a great and simple experience! Beat car buying experience I have ever had in and out quickly

The service team at Greenway are very courteous and professional. I’ve worked with Peter on two occasions and have felt comfortable with his recommendations and efforts to accommodate me; whether with a loan vehicle or assuring timely service. We brought my wife’s vehicle in again for tires and maintenance and Mike Alf did a GREAT JOB of assisting us and ensuring that my wife is safe on the road!

Very courteous & knowledgeable. He called a few days later to check on any questions. Shared any issues before it happens. Overall experience, it was excellent .

Service and parts were not upfront about the charges or the time it would take to reprogram key. After I made the service advisor aware I was not interested in any other services and was in a hurry he still did a walk through on car and came back with all sorts of suggestions of additional service to sell me. When I stopped him from the sales pitch he insisted he HAD to continue. Furthermore they changed the email on my account to a person that does not own the car without my permission. I hope I win the drawing!

I dropped my car to jay and he was the best advisor ever ...thnx Jay

The appointment was made quickly for a time convenient for me. The work was completed as promised and my car was delivered back clean and on time.

Very courteous & knowledgeable. He called a few days later to check on any questions. Shared any issues before it happens. Overall experience, it was excellent .

When I first came into the Dealership Company Everyone was very friendly, and I was so nervous but Mr.Remeus made me feel at ease, he told me that everything would be fine,and everything would workout, and it Did,Thank you again 😊😊😊😊!!!!.

Amazing experience with Mercedes-Benz of Greenway. Stephany was great in explaining the full details of the model we’re looking and responds to queries in a timely manner. She is knowledgeable, friendly, and professional. She even asked my wife’s favourite color and offered to take photos with the car. Highly recommended dealership.

AS ALWAYS FOR THE LAST 15 YEARS, EVERYTHING IS EXCELLENT SPECIALLY WITH THE CUSTOMER SERVICE PERSON MIKE WELCH

Employees always offer a great service and you feel happy with the service provided. They always find a way to help you with any requirement that you car need.

Great and fast service. Customer associates are always helpful and responsive.

Excellent Salesman. I?ve been buying cars at Mercedes Benz Greenway for over 20 years. Sales and Service has been excellent

I recently bought a SL 55 and had a great experience. Surender Kamnani was my sales guy and he was awesome. If you go there, make sure to ask for him.

I have the best service advisor in Jessica. I discovered a minor issue when I left and Jessica responded immediately and assisted me with a quick solution.

I have had the same vent problem for more than I month. First time, I was told that they upgraded it. Took car home and it worked for a few days. I called and had an appointment to take it back. I started getting emails from warranty company asking me to purchase extended warranty before bringing car back for repair which I refused because I had the 50,000 miles warranty. Second time my advisor was nice but someone else was playing these games but they claimed they did this and that but nothing was done. Two days after picking up the car, same problem continued. When I called back, it looked like they want to continue the same game until I hit 50,000 mileage when my warranty runs out then they ask me to pay to change the vent system.

Efficient and effective. My service advisor Peter Schermerhorn always goes above and beyond when handling my services by taking care of my vehicle as if it were his own. I highly recommend using him as a service advisor.

My experience has not been satisfactory with Service department, one main issue and important one I have had with service department is lack of quality check after each repair which in the past has costed me extra expenses and time by bringing the car back for further repairs. Another issue is lack of trust by service staff personnel and the customer, which is a huge concern. My recommendation to friends would be with caution.

Jessica is my service supervisor and she is very professional and helpful!

I always go to Mercedes on Greenway for services. Brigitt is friendly and gets my vehicle in and out in a timely manner. Very professional place to be.

Our salesman was extremely helpful and very knowledgeable about our vehicle

Always provides excellent service. Very organized.

I had recommended service done on my car and it went as expected.

Jerry Jow, Houston- l Greenway, is the best advisor. He has always found everything that needs CVS going or about to expire & advises me.

My service advisor Ming was great. The process was easy and painless.The loaner car was great.I was updated about wait time and my vehicle was cleaned and ready in a couple of hours.

Best new car purchase ever. Each encounter with the employees was a delight. After purchase experience equally good

Everyone I encountered made me feel welcome and attended to my needs and concerns. First time buying a Mercedes and I must admit, it won't be my last!

The salesman, Don Morales, communicated well and was not pushy at all. I really respected those qualities. He treated us with respect and was honest.

Kevin Graves my service representative does a great job communicating with me on my service and any other issues that come up with my service.

Mercedes Benz Greenway Service always goes above & beyond for all of our warranty service needs. We always love getting our cars worked on here. Mike W & Jasper are great Service Advisers and pleasant to work with.

The salesman, Don Morales, communicated well and was not pushy at all. I really respected those qualities. He treated us with respect and was honest.

Good service, nice people!

Great service. Highly recommended

It’s my second experience in AutoNation and I”ll repeat that cause of the great vibe and helpful clerks and they have. You will never be regret about that.

Good people, good selection

Overall a very negative experience. I brought my car in to have a check engine light looked at. Not once was I called by Mercedes to update me on the status of my car. The service department never answered nor returned my calls. I was only able to reach them by calling a different department and requesting to be transferred. I'm not really sure what the point of having a service advisor assigned to you is if they fail to answer calls or return messages. Each day I called I was assured that it would definitely be ready the following day. After 5 days I was finally able to get my car back which was extremely inconvenient since they had no loaner cars available during this time. Thankfully the service was covered by my warranty seeing as I ended up spending hundreds on Lyft and eventually just paying to get a rental.

The managers used to be more engaged and friendly with the customers. This last time, the manager didn’t bother to talk to me about my car service, he gave the papers to the cashier when she went to pick them up, I was there few feet away. Looks like this days , they take care you because they have to. They don’t show interest.

Great customer service and awesome communication

The service was great and smooth. They finished the maintenance on time.

I'm often at this dealership for repairs for both of my vehicle's. Peter is my service tech and he is awesome.

It was a great experience from start to finish.

We had a wonderful experience last weekend with Sam! When the exact vehicle we were looking for wasn’t available, he gave us a variety of other options, and walked out of the dealership proud new owners of a GLC. He is extremely knowledgeable of the product and is so patient in explaining all the vehicles features. I couldn’t have asked for a better experience!

I purchased an used BMW from this dealer and it was a great experience. Surender was very helpful and responsive throughout the process. I definitely recommend this dealer.

Had an issue with the alignment on my 2017 E400 Coupe and the service department did a great job addressing the issue. The entire staff was very professional in every department I came in contact with.

MY EXPERIENCE WITH MERCEDES-BENZ GREENWAY WAS EXCELLENT ESPECIALLY WITH MY TECHNICAL ADVISOR MS BRIGITT. SHE'S VERY KNOWLEDGEABLE OF HER JOB.

I have been shopping at Mercedes Benz of Houston Greenway since 2007. In 2007 I bought a new SLK from them that lasted me 12 years. I would still be driving it, if I had not been caught in the 2019 flood. During those 12 years it was serviced by the same service advisor Jay Kohn. In January 2023, I purchased a 300 C Cabriolet. The purchase was done over email with Remus Bulmer. Remus was very professional and he didn't waste my time. I hate going to dealership and spending hours there. Remus understood that and he had my car ready for pick up, when I finally showed up. The entire sale would have been process in 30 minutes, except my bank took 45 minutes to wire the money to the dealership. I guess when you get to be 60, the bank assumes any large purchase have to be a mistake on my part or I have been scammed. For my next purchase I will use a cashiers check. I highly recommend Greenway and Remus Bulmer, if you are in the market for a Mercedes Benz.

My experience was overwhelmingly spoiled with professionalism and courtesy

We’ve been using the same service manager for a decade… quick, prompt and professional…

The quality of the people that work here and the care and time they take for you is exceptional. The salesman still checks in with me even after almost three years to see if I still enjoy my car. The service folks from the one who shuttles you back and forth to the one who handles the problem all make you feel like there is no one there except you.

Ernesto is the best takes care of my car like his own

quick & easy service; Jasper Mendoza provided me exceptional service.

Overall, I had a good experience especially because the service advisors were highly responsive when I emailed them about the status of the vehicle. It was also a streamlined process to drop off and pick up my vehicle. My only complaint is that I received a loaner with no gasoline, so I immediately had to go to the gas station to put gas in it.

Mercedes Benz Greenway is the best automobile dealer I have ever dealt with, and I have owned, Chevy's; GM's; Lexus' and Toyotas. Jerry Jow is my Service Advisor, and he is the biggest reason I go back to MCB Greenway!

Corian Smith was amazing and very helpful! She made sure I had the best car, great customer service!

Jerry Jow has been my service advisor for many years and 3 different cars. He’s excellent! He’s courteous and very professional.

Wonderful experience. David Griffin is the best! I've been buying cars for over 40 years, and thanks to David, this was the best experience ever! He is knowledgeable, thoughtful and most of all trustworthy. He orchestrated all the various touch points in the dealership from vehicle IT system set up to pick-up of some additional items/service I requested for the vehicle. David will be my salesman from now on! By the way, I LOVE the car!!!!

Went in to purchase a used car. The sales man would not negotiate on the price at all. When we were leaving he had to call his manager over to "thank us for coming in." All the general manager did was talk down to us. He told us that we were not allowed to use outside financing and had to use their financing right now. On top of that he basically told me I knew nothing about how buying a car works and that I needed to do whatever he was telling me to do. Overall, a very scummy dealership that tries to berate and belittle you into purchasing a vehicle from them. Stay far away.

Jerry Jow has been my service advisor for many years and 3 different cars. He’s very professional, courteous and honest. I needed a loaner car this time, and it was ready very timely. Jerry kept me updated throughout the day with texts. Also, dropping off and picking up was a matter of just a couple of minutes. Overall excellent experience.

Superb customer service.

I was very impressed with the manager Ray after a bad start with front desk in parts. Thanks for making me feel important.

Excellant Explane on Repair Thank To the Tech for all the help on est Ashraf G 2/17/2023

excellent service; great service advisor. He kept me informed throughout the process. Received informative disclosures.

I got a C300 2023 model. The process was smooth and easy, everyone was helpful and supportive throughout the process.

I was immediately greeted by Remus Bulmer, who provided excellent customer service! He was very knowledgeable, patient, and answered all my questions. He paid attention to all my desires and knew the exact vehicle that suited me, he got it right on the first try. If you are thinking about getting new car, please go see Remus! You will be guaranteed to leave happy! He is amazing! He took the time to, listen, setup the App on my phone, tell me all the vehicle specs, set up my bluetooth/carplay, and even took photos of me in my new car! The Finance guy was great too! Greenway is the best place to go!

Mr. El is very professional and knowledgeable about car. He takes time to respond any concerns you may have during the transaction. Thanks for the Excellent customer service!

After a slow start on a busy Saturday with no appointment, I ended up buying. Mo was very knowledgeable and everyone was very attentive. The process was easy and I love my car! I would recommend an appointment on the weekends!

I must start out that this was by far the easiest and most pleasurable car purchase I have done to date. Not only is David prompt and professional, he went above and beyond to make sure the vehicle I purchased was in pristine condition on delivery day. He took into consideration some upcoming maintenance work that were not part of the initial agreement, but had them worked out anyway so I was driving away in a wonderful used SUV and wouldn't have to worry sometime down the road. Its not everyday that you can find a salesman who will treat you with honesty and integrity, but to be selling a pre-owned vehicle and be treated better than the many times I have purchased brand new cars is something of a rarity. If you are in the market for a new or used car, go see David Griffin at Mercedes Greenway, he will treat you like family from the first phone call to the end of the transaction and then some. What a wonderful experience. I can't recommend enough. Thank You.

Every year in January I bring my car for service. In the past, it was Tim who helped me, but now that Tim was not available, a young lady Elena Franco help me with the process. She was very friendly, helpful, and informative. Excellent service.

As always, staff knowledgable and courteous. Costs a little more to get serviced at a dealer but, in this case, worth it.

Excellent car buying experience!

I had the pleasure to meet salesman David Griffin who listened to what features I was looking for in a car and he delivered! Mr. Griffin was professional and he understood the assignment. I have my forever car. Thanks to Mr. Griffin and Mercedes Benz Greenway.

My car being serviced through a claim. Elena?s was great. She communicated any issues with contacting the for payment and when my car would be ready.

Mercedes Benz Greenway always keep me updated with my service work. They are the best.

I am very satisfied with customer service and sales. I was assigned to Hector Carded jr. His knowledge about Mercedez-Benz was impressive and very helpful in me making the right choice of buying the model that fits my likes. I bought a GLE 350 with AMG package. I am extremely happy with my 2023 Mercedes. I highly recommend Hector as a sales person.

The service department was very efficient and communicative.

I never would have ever thought about going to Mercedes-Benz dealership to buy a Ford Explorer but that’s what happened. The sales person Don Morales was awesome. He made us feel right at home and made the process of buying very smooth. When we got to Donald in finance it was almost like my brother was taking care of us, made us feel like part of the family. No high pressure I felt as though every decision I made was actually my decision. My only complaint at all was the length of time it took to make everything come together from start to finish was about 5 1/2 hours. But in defense of the dealership I used to be in car sales for Autonation 24 years ago and I still do not know how to cut that time down because of all the elements involved. Other than that, Awesome job team, from the sales to the managers, to the finance, to the appraiser of my trade in, keep up the good work! We’re family now and I expect a Christmas gift. Lol David Faircloth, Pastor

A always, Jerry Jow has been outstanding. He was on top of the repairs, send me updates during the day and have my car ready in the evening. He is one of the main reasons I keep the service of my car in this dealer.

They don't respond to calls. Service is pathetic! The car was dropped at 10 am and for 2 hours they were finding the car and later said that it came to them at 12. I confirmed with Merc Roadside assistance and it seems every one knows that greenway dealership service is pathetic and they dont care about their customers. VERY DISAPPOINTED! wish i could give 0 stars.

Amazing customer service! I worked with Xuh and she helped me out with my concerns until I feel comfortable to finalize my purchase.

I have been getting my car serviced here for years and while the service is usually good (still is), this time felt more like a sales pitch and it made it hard to determine what my car actually needed and what were just service and sales add-ones. I needed the Service A completed but my service manager had a list of three different levels for different prices and I had to pick which one my car needed. My car has 18k miles and has already had a new set of tires and I was told one tire wouldn’t pass the start inspection so I should replace all 4 for $2,400 and I had to pay for an alignment of the new tires because that’s not included. I like Greenway and in the past always felt that they took good care of me but this time may make me think twice about future services.

Xuhanda Minero Perez was an amazing sell?s woman awesome! Kevin the finance manager is the BEST!

Always great care with my vehicle. Convenient and courteous!

Frank was a terrific sales consultant. Very engaging and informative

Update- they give you hard time when you have issues with car. They transfer calls from one department to another and don’t want to help the client. I went there for low tire pressure they didn’t both to check the issue and just filled the air. Now the tire pressure is 6 and they don’t wanna respond or help. Saying it will take atleast 2 days to get it repaired. When I am asking for concerned department they are just transferring from main office to service and service center is not picking call. Wish I had not switched from BMW to Mercedes. Biggest mistake. Never had flat tire issue with BMW. ___old review____ We had the best experience at Mercedes-Benz of Houston Greenway. They helped us work out the deal that suited us. They made sure that we leave the facility satisfied and happy. The agent Frank was very helpful and gave us useful tips and information. He treated us really well and we highly recommend him if you visit this particular location to buy/lease your car. Thanks!

Service person, Jay Kohn, listened to the problem; had it resolved promptly, as always

There are several Mercedes dealerships to choose from in Houston area. So do yourself a huge favor and avoid Mercedes-Benz of Houston-Greenway at all costs. Unless, of course, you're a huge fan of abysmal service quality. Mercedes-Benz touts their high customer satisfaction and ownership experience, and you'll find this at MB Woodlands (in my experience), and other MB dealerships, I'm sure. Unfortunately it appears the crew at Houston-Greenway missed that day when Mercedes told everyone what good service is supposed to look like. You should expect better from a Mercedes dealership, and you won't find better at Greenway. I walked in ready to buy. Saw the car, liked it, agreed to pay the asking price. Easy sale...in and out in two hours. The finance clerk, however, insisted that I was either required to listen to her entire 12-minute sales pitch on the extended warranty I didn't want, or I could be made to go sit in the lobby while she set a 12-minute timer because AutoNation requires each customer to sit through a 12-minute sales pitch prior to purchasing a car. It was hands-down the most childish, insulting ultimatum I've ever received in an auto purchase transaction (or nearly anywhere, really). They had to remove her and assign an alternate clerk just to get the sale done. Inexplicably, the service after the sale was even worse. I purchased a CPO car which was supposed to been reconditioned to Mercedes standards before delivery. I found a couple areas of cosmetic damage they'd skipped on or flat out ignored. It was abundantly clear these were old items of damage, one of which was clearly made by someone attempting to mount or dismount a roof rack, causing a dent in the car. Per Mercedes CPO inspection checklist item 150, dents dings and scratches are to be repaired prior to certification. I found time to bring the car back to the dealership to have them rectify the missed items and return the car to the CPO standards with which it should have left the dealership. The sales manager tried to insist that it was impossible for them to have missed any reconditioning, immediately pleading ignorance and insisting I must have caused the damage myself (which, given the nature of the damage and my short time of ownership, is patently absurd), and that not only would he not help me in any way, but that no one at Mercedes-Benz Houston Greenway, AutoNation, or anyone at Mercedes-Benz USA would help me either. At no point in time did the sales manager even attempt to find a solution to my situation. He simply deny responsibility and worked to usher me out of their dealership as quickly as possible. Fortunately this sales manager was incorrect, and Mercedes-Benz USA has opened a case for me to rectify Houston-Greenway's mistake. But the fact that I've now had to elevate the issue to the US corporate HQ of the manufacturer simply to ensure that the CPO product I purchased meets the minimum expected standards is a clear indication of the customer service and leadership failures at the Houston-Greenway dealership. Of all the possible avenues the sales manager could have taken to help rectify my problem, his choice was to immediately place the blame on me, insist there was nothing he could do, and ignore my request for assistance. He could have put me in touch with the service department, the folks that do the CPO work, he could have even referred me to Mercedes-Benz themselves if he was incapable of handling it. But instead he chose to point fingers at the customer; someone who'd just spent tens of thousands of dollars in his dealership just days before, who simply expected to receive the quality product which Mercedes-Benz assures CPO customers they will receive. That does not meet the service standard of a Mercedes dealership. They do get two stars instead of one, since despite all of their antics, I really do like the car.

They were very responsive, shuttled me to and from work. We are very pleased with the service they have provided.

I went to get my battery replaced, have a lifetime warranty and the check in was fast efficient...my representative Bridgitt S*. was awesome. She is super sweet, very respectful and professional. They also have valet service if you need a ride to work, home etc. My service took about 3 hours but the lobby had TV, coffee, tea and snacks. ***Great service!!

Hector Cardet Jr was incredible to work with. If you’re looking to purchase a Mercedes in Houston he’s your person to go to.

There are several Mercedes dealerships to choose from in Houston area.  So do yourself a huge favor and avoid Mercedes-Benz of Houston-Greenway at all costs.  Unless, of course, you're a huge fan of abysmal service quality.  Mercedes-Benz touts their high customer satisfaction and ownership experience, and you'll find this at MB Woodlands (in my experience), and other MB dealerships, I'm sure.  Unfortunately it appears the crew at Houston-Greenway missed that day when Mercedes told everyone what good service is supposed to look like.  You should expect better from a Mercedes dealership, and you won't find better at Greenway.   I walked in ready to buy.  Saw the car, liked it, agreed to pay the asking price.  Easy sale...in and out in two hours.  The finance clerk, however, insisted that I was either required to listen to her entire 12-minute sales pitch on the extended warranty I didn't want, or I could be made to go sit in the lobby while she set a 12-minute timer because AutoNation requires each customer to sit through a 12-minute sales pitch prior to purchasing a car.  It was hands-down the most childish, insulting ultimatum I've ever received in an auto purchase transaction (or nearly anywhere, really).  They had to remove her and assign an alternate clerk just to get the sale done. Inexplicably, the service after the sale was even worse.  I purchased a CPO car which was supposed to been reconditioned to Mercedes standards before delivery.  I found a couple areas of cosmetic damage they'd skipped on or flat out ignored.  It was abundantly clear these were old items of damage, one of which was clearly made by someone attempting to mount or dismount a roof rack, causing a dent in the car.  Per Mercedes CPO inspection checklist item 150, dents dings and scratches are to be repaired prior to certification.  I found time to bring the car back to the dealership to have them rectify the missed items and return the car to the CPO standards with which it should have left the dealership.  The sales manager tried to insist that it was impossible for them to have missed any reconditioning, immediately pleading ignorance and insisting I must have caused the damage myself (which, given the nature of the damage and my short time of ownership, is patently absurd), and that not only would he not help me in any way, but that no one at Mercedes-Benz Houston Greenway, AutoNation, or anyone at Mercedes-Benz USA would help me either.  At no point in time did the sales manager even attempt to find a solution to my situation.  He simply deny responsibility and worked to usher me out of their dealership as quickly as possible.  Fortunately this sales manager was incorrect, and Mercedes-Benz USA has opened a case for me to rectify Houston-Greenway's mistake.  But the fact that I've now had to elevate the issue to the US corporate HQ of the manufacturer simply to ensure that the CPO product I purchased meets the minimum expected standards is a clear indication of the customer service and leadership failures at the Houston-Greenway dealership.  Of all the possible avenues the sales manager could have taken to help rectify my problem, his choice was to immediately place the blame on me, insist there was nothing he could do, and ignore my request for assistance.  He could have put me in touch with the service department, the folks that do the CPO work, he could have even referred me to Mercedes-Benz themselves if he was incapable of handling it.  But instead he chose to point fingers at the customer; someone who'd just spent tens of thousands of dollars in his dealership just days before, who simply expected to receive the quality product which Mercedes-Benz assures CPO customers they will receive.  That does not meet the service standard of a Mercedes dealership.  They do get two stars instead of one, since despite all of their antics, I really do like the car.

I had an excellent experience with my sales person Patel at the Mercedes-Benz Greenway location in Houston Texas. I originally went in the dealership by myself and looked around at the cars on the outside. On that day, I did not want to be harassed by any sales persons. I was just browsing the parking lot. I went back in again on another day by myself and Patel was my sales person. I felt very relaxed with him as myself being a female there by myself. He explained things very thoroughly to me. We went over the quote and he allowed me time with no harassment to think about what I wanted to do. He offered suggestions and he listened to me. This was a huge plus for me because I was there talking about purchasing a car as a female by myself. I left and came back a third time but, this time with my parents, My parents thought as well as myself that he is an excellent sales person. On the day of delivery of the car, my dad was with me. Everything went smoothly with not one hiccup. I would definitely recommend him as a sales person to anyone who is interested in purchasing a Mercedes Benz.

There are several Mercedes dealerships to choose from in Houston area.  So do yourself a huge favor and avoid Mercedes-Benz of Houston-Greenway at all costs.  Unless, of course, you're a huge fan of abysmal service quality.  Mercedes-Benz touts their high customer satisfaction and ownership experience, and you'll find this at MB Woodlands (in my experience), and other MB dealerships, I'm sure.  Unfortunately it appears the crew at Houston-Greenway missed that day when Mercedes told everyone what good service is supposed to look like.  You should expect better from a Mercedes dealership, and you won't find better at Greenway.   I walked in ready to buy.  Saw the car, liked it, agreed to pay the asking price.  Easy sale...in and out in two hours.  The finance clerk, however, insisted that I was either required to listen to her entire 12-minute sales pitch on the extended warranty I didn't want, or I could be made to go sit in the lobby while she set a 12-minute timer because AutoNation requires each customer to sit through a 12-minute sales pitch prior to purchasing a car.  It was hands-down the most childish, insulting ultimatum I've ever received in an auto purchase transaction (or nearly anywhere, really).  They had to remove her and assign an alternate clerk just to get the sale done. Inexplicably, the service after the sale was even worse.  I purchased a CPO car which was supposed to been reconditioned to Mercedes standards before delivery.  I found a couple areas of cosmetic damage they'd skipped on or flat out ignored.  It was abundantly clear these were old items of damage, one of which was clearly made by someone attempting to mount or dismount a roof rack, causing a dent in the car.  Per Mercedes CPO inspection checklist item 150, dents dings and scratches are to be repaired prior to certification.  I found time to bring the car back to the dealership to have them rectify the missed items and return the car to the CPO standards with which it should have left the dealership.  The sales manager tried to insist that it was impossible for them to have missed any reconditioning, immediately pleading ignorance and insisting I must have caused the damage myself (which, given the nature of the damage and my short time of ownership, is patently absurd), and that not only would he not help me in any way, but that no one at Mercedes-Benz Houston Greenway, AutoNation, or anyone at Mercedes-Benz USA would help me either.  At no point in time did the sales manager even attempt to find a solution to my situation.  He simply deny responsibility and worked to usher me out of their dealership as quickly as possible.  Fortunately this sales manager was incorrect, and Mercedes-Benz USA has opened a case for me to rectify Houston-Greenway's mistake.  But the fact that I've now had to elevate the issue to the US corporate HQ of the manufacturer simply to ensure that the CPO product I purchased meets the minimum expected standards is a clear indication of the customer service and leadership failures at the Houston-Greenway dealership.  Of all the possible avenues the sales manager could have taken to help rectify my problem, his choice was to immediately place the blame on me, insist there was nothing he could do, and ignore my request for assistance.  He could have put me in touch with the service department, the folks that do the CPO work, he could have even referred me to Mercedes-Benz themselves if he was incapable of handling it.  But instead he chose to point fingers at the customer; someone who'd just spent tens of thousands of dollars in his dealership just days before, who simply expected to receive the quality product which Mercedes-Benz assures CPO customers they will receive.  That does not meet the service standard of a Mercedes dealership.  They do get two stars instead of one, since despite all of their antics, I really do like the car.

Very warm and welcoming staff. Chris and Carlos exhibited excellent professional conduct and courtesy during the entire process. Looking forward to doing more business with your team.

Such a pleasant experience. Carolyn was helpful and kind. Will be referring MB Greenway to friends and family searching for a new car

MB Greenway always does a great job. Chris, our Service Advisor always keeps me updated with costs, eta’s, etc. makes it easy to plan for drop off and pickup.

Service was friendly and fast. Jairo was great!

Great service from start to finish! My salesperson even contacted me 2 days after taking my car home to help with any of the technology.

Mr Morris and his service team are simply the best !

Our experience at Mercedes Benz of Greenway was exceptional, in large part due to our salesperson, El. He demonstrated exceptional customer service skills, attentiveness to our needs, and a comprehensive understanding of the products and services offered. Throughout the process, El made us feel comfortable and valued, and went above and beyond to ensure our satisfaction. We highly recommend him to anyone in the market for a new vehicle. Thank you, El, for making our car buying journey a positive and memorable one.

We have a Mercedes from Mercedes-Benz of Houston Greenway, but also currently own an Audi. When I went to the dealer for a safety inspection for the Audi I was treated with the same great customer service provided for our Mercedes. Even got a car wash!

Great experience. Car repaired/service ahead of original time promised.

Xuhanda Minero Perez was an amazing sell’s woman awesome! Kevin the finance manager is the BEST!

If you are on the market for a pre-owned, ask for Derrick King! He made the process smooth and made sure my car was ready for delivery.

As always when dealing with my advisor Jasper Mendoza I am nor only completely satisfied, but impressed with his thoroughness and helpfulness. He is a wonderful company component.

MY SERVICE SUPERVISOR IS THE BEST. HE GETS THE WORK DONE TIMELY AND EFFICIENTLY. HE IS KIND AND VERY PROFESSIONAL. OVERALL THE SERVICE IS GREAT!!

My experience with this repair was good. Brigitt, my service advisor, kept me informed about the repairs from the time I left my vehicle until all the repairs were completed.

Coco was amazing through my first purchase process: she was very attentive and kept in close contact. I would purchase from this dealership again

Chris P. Is the best service advisor ever, takes the time to find out your needs and ask all questions, make a difference! Reason why I keep coming back to Mercedes!

I recently purchased from Mercedes-Benz of Houston Greenway and I was completely overwhelmed by how easy and quick the sales and finance made my purchase. They went above and beyond to get me the very best deal possible. I would completely recommend this dealership to anyone looking to by a new or used vehicle.

The experience was okay. Had some issues with estimates in the very beginning, it was able to get resolved. Was told one price by the parts and labor department then when I arrived and dropped my vehicle off the service advisor gave me a different price that far exceeded what I was quoted for. She got in contact with the parts department and honored 95% of what was quoted. Was quoted $295.00 initially for a battery she came back with a price of $310.00. The mishap was she sent me a text for two different prices, $377.99 and $408.00 a few hours later after I drop my car off. Long story short it was resolved. They were able to get me in without an appointment that was a plus. The overall staff when arrived and departed was friendly, the cashier not so much, I assume that she was annoyed because I was asking her questions in regards to the bill. Overall it was an okay experience.

I had a terrific experience with MB Houston Greenway on my recent vehicle purchase. I first tried purchasing my desired vehicle close to my home in the San Antonio area, but the only thing the dealers in this area wanted to talk about was "ADM" or the $5,000 "market adjustment" they wanted. The San Antonio area MB dealers were also not interested at all in ordering the vehicle I wanted--they were determined to get me to buy off their showroom floor, and they simply didn't have what I wanted. So I quickly moved on and it's their loss! I then called MB Houston Greenway and my salesman, Brad Biondo was outstanding! Without hesitation he was ready to order me the vehicle I wanted, and I did not have to pay an ADM! Brad kept me apprised of the build and delivery dates, and when the vehicle arrived, the delivery process was excellent. Brad took the time to answer all my questions, show me features and he threw in some extra goodies. And he's already followed up to make sure I was happy and to ask if I have any questions. For a purchase of this magnitude, you have to EARN my business, and Brad Biondo and the team at MB Houston Greenway did just that. Bottom line: I had an excellent purchase experience with Brad Biondo and the MB Houston Greenway dealership, it was well worth the time and 2-hr drive to do business with them, and they come with my highest recommendation.

I’ve been a MB owner for two years now. My service provider (Brigitt) keeps me coming back to this location. She’s very helpful, communicates constantly throughout the process, and friendly.

Great customer service by service rep Bridgit. Had no issues with service.

Had a good experience having my vehicle serviced, Mercedes Greenway is known to be top of the line

The service was great and quick , I dropped my car off got my loaner , my car was ready in a day , I picked my car up and gave back the loaner , it was fast and they did a good job

The service received on last Friday, January 27th was great. The service rep explained what my truck needed as some of it I did not based on the mileage and he did NOT try and BREAK My money pocket. Thanks for the integrity. Mercedes is a Great Company, you don't have to do all of that, just let the Work You Do Speak for You! Awesome!

Service provided on a timely basis.

Excelente servicio y atenci�n Quede muy satisfecho con el trato prestado

All Mercedes Benz’s workers are great, very kind and the customer service is their priority. I highly recommend this agency. I’m very satisfied with the service that I receive.

Great buying experience! Coco is the best!!

Dropped off my vehicle for an inspection and oil change. No waiting as I had an appointment. Driver took me to work and picked me up when my vehicle was ready. Can it be any easier? Thank you!

From the time I pull up until I pick up my car, service is always superb! I sincerely appreciate the excellent response time from customer service reps and the attention to detail.

M Khan was very courteous, professional and provided expert customer service.

The overall processs was very smooth. Both, Mr Sam Mirza from Sales and Mr Ali Akhavan, the Financial Service Manager, were extremely knowledagble, courteous and helpful. They made the overall exoerience very pleasant indeed.

Honest review of the problem, quick and quality service, good service advisor

Quickest repair in history! Had a bad rear rattle at 20,000 miles. Made appointment to check it out. Got loaner car. Turned out to be a bad rear shock and it was replaced and I was back at the dealership in less than 90 minutes. Loaner car has less than 3 miles on it!!! Makes a big difference when a needed part is in stock. Never had such quick service.

Return my car for the exact same reason and it?s still not fixed. I feel that service doesn?t really know what?s wrong with my car.

My disappointment is with the service department at the dealership. I’ve taken my car to them approximately five times in the last eight months and every time they say nothing is wrong and I’m still dealing with the same issue. I would no longer deal with this dealerships service department due to the fact they’re in adequate. I should’ve known when I had to wait an hour and 10 minutes for them to bring me my vehicle back so that I can get something I left out of here that was my side to take my vehicle and go to another dealership. My most annoying point deal with this dealership on the previous service that I picked my vehicle up from on Saturday was the fact they told me nothing was wrong with my back right tire and my back right tire is still reading loud and I’ve had to go put air in it you shouldn’t have to put air in a new vehicle Tire once a week and it’s not because of the cold air pressure is just low when is getting lower. The next time my car needs service and I’m going to deal with one of the two dealerships that are close to my home due to the fact I’m very displeased with that service that I have received from this dealership so hopefully the right person will get this information and will Contact me till six with your service advisor Jay didn’t do. I am really disappointing and I will not be coming back to the dealership again.

Amazing service - Elena and Jayro made all the necessary to complete my MB first service in a few hours . GREAT SERVICE!!!

This is the first time I?ve ever enjoyed buying a new car

My vehicle experience was really pleasant. The salesman very noticeable about all vehicles at dealership. He was very helpful throughout the entire process

Excellent overall, very kind and accurate on setting expectations

Never have an issue when scheduling an appointment. Service is always top notch. The reps always tell me if there is an issue. Would definitely recommend to anyone

Worst Car buying experience ever…I been waiting a month for the GM to call me and all I get is everyone in a meeting. No one calls back, my car has been there over a month. 2 weeks after purchase started having issues now they saying call back tomorrow

Do not go to this dealership. The service is horrible and unprofessional. Coming here makes me miss my BMW. My assigned adviser was Peter. He did not provide updates. I had to constantly text him. When I requested him to give me a call, it usually took him at least six hours. He submitted the warranty issue to my warranty company 7 days after having possession of my vehicle. Because he was not in the office one day, my car just sat there until he returned back to work. I received constant empty apologies from Peter when I complained and it's simply ridiculous. One week after dropping off my car, when I inquired on why my car was not repaired yet. Peter lied and said he just recently got the part in that day (although he told me a few days prior that the part was already in stock). You have been warned. Take your car to another location. This one sucks! Why buy an expensive car just to get subpar service?

Do not go to this dealership. The service is horrible and unprofessional. Coming here makes me miss my BMW. My assigned adviser was Peter. He did not provide updates. I had to constantly text him. When I requested him to give me a call, it usually took him at least six hours. He submitted the warranty issue to my warranty company 7 days after having possession of my vehicle. Because he was not in the office one day, my car just sat there until he returned back to work. I received constant empty apologies from Peter when I complained and it's simply ridiculous. One week after dropping off my car, when I inquired on why my car was not repaired yet. Peter lied and said he just recently got the part in that day (although he told me a few days prior that the part was already in stock). You have been warned. Take your car to another location. This one sucks! Why buy an expensive car just to get subpar service?

Friendly and professional.

This is a good experience. I bought a used car here. The status of the car is good and the dealer is friendly.

Excellent service by Cade and Kevin.I would highly recommend this dealer!!

I had a terrific time at Mercedes benz of Greenway when I purchased my car.

Top notch people who care about their customers. From start to finish the buying process was fair and smooth. Car was immaculate. Will 100% but from again.

I recently purchased a vehicle at Greenway Mercedes.I have dealt with them many times over 20 plus years.from the sales, finance and service everything went very well.I can't say enough.Cade in sales,Kevin in service and the finance guy treated us very well.

Ask for Leigh Bennet. He was honest, informative and patience.

Great service. Service Advisor kept me updated on everything.

Excellent customer service and support The service advisor, Jessica, has been remarkably efficient and dedicated to her work and customer care. Always very kind and helpful, Bravo

Worst new car buying experience possible. I ordered my car and specifically requested on multiple occasions to have AC front seats added to my build. In fact, it was my ONLY request. The salesperson MOE Al Fawriya assured us that our car will come with AC seats as part of the premium package. After we finished my build, I asked yet again, if my car will include the AC front seats and only after I was assured by Moe that the order form included it, I agreed to sign on the order. When it got here, I took the car home only to find out I am now stuck with a car that DOES NOT have the one feature I wanted most. The ONLY feature I cared about. Also, throughout the car ordering process, I found the email responses from Moe to be highly unprofessional. Examples; When asking for an updated ETA date he responded "Hopefully, we’ll see it soon". When asking if they offer window tinting he said "No we don’t have tint guy here" I responded asking if he could recommend someone. He said "i don't have anyone but search google see which one high review around your area".... Not the service I expect from such a reputable brand. I feel scammed!!! Please do yourself a favor and purchase your Mercedes Benz from ANY other dealership in town.

Short notice repair due to hitting pot hole. Positive feedback and emotional support by service department. Chris and his team were on the spot in assisting for quick repairs

Awesome service! My Advisor Jackie Campos was very professional and knowledgeable. She answered all my questions and concerns. I was provided with a loaner and my vehicle was ready in the window of time as promised. She kept me updated on the progress and the total amount. I would definitely recommend the facility and the Associate to friends and family.

My advisor is great and always keeping me updated on my car while it was getting fixed.

My service advisor was Michael Alf. He was very professional and courteous. We have three MB cars, all serviced at this dealer. They are AWESOME!. I bought my first MB car from Auto Nation in 2001, and put over 275,000 miles on it, before I bought my next MB car. Fortunately, this dealer is located very close to our home in River Oaks, which makes it very convenient for us. Keep up the great work!

Remas BULMER provided excellent service/support and a wonderful experience during the purchase process. Thank you so much for everything.

Excellent customer service! Peter was outstanding! He kept me informed and updated regarding my car repairs. Hassle free service!

Smoth shopping experience. Recommend.

Jacky did a excellent job I love this dealer very trusted place recommended

I purchased my Mercedes from the Greenway location a few years ago and still take it in for auto service. Their team has been excellent. Specifically, Patrick, my advisor has been consistently great. Always responsive and great with communication. He offers a high level of service and care that you come to expect with the Mercedes brand. He is a great ambassador and if I continue to experience this same level of care and service, you can expect a customer for life!

Thank you to my Sales Representative “Ryan Ismail” and the entire MB team. Purchasing a car could not be better and the sales representatives could not be more professional, honest and helpful.

Very nice people, problem is what I want from a dealership is competent helpful service, not just nice people. They kept my car for several days for a diagnostic and identified several "issues" they felt were needing attention. Unfortunately, they did not identify nor offer a clear solution to the issue which was causing the problem. I had to go to a German car brake specialist shop to identify the problem - which the dealership did not even list among the "issues" they claimed needed attention.

Had an appointment with Mr. Coreas at 10AM. Test drove the car and subsequently settled on a price. Ms. Elizabeth Caldwell in Finance was awesome !! I was pulling out of the dealership by 12:45PM in my Jetta. The dealership is amazing !! Lots to see and do

Great sales team, I highly recommend them to anyone looking to buy a car, these guys know what it means to provide great service, and make vour car ownership dream a reality. Thank you so much Harshad, Rhett and Ali

The process was unorganized from the Service Advisor to getting my car. The Service Advisor was lazy, I had to approach him about my car.

My experience with AutoNation was a very good. Very professional people that understood my needs.

Her trading work is done with a level of expertise that can only be learned with years of experience at the highest levels. I was blown away by the ingenuity and thoroughness of strategy. I went in knowing 0 about online trading but Mrs Gracie Maverick walked me through every step of the process. I made $12,000 in just six days of trading, Don’t just recommend, I highly recommend. contact Mrs Gracie Maverick FX, via WhatsApp : +16692455206 Email: graciemaverick773@gmail.com

Came because battery light was on they took care of it immediately

Starting with my first contact with my sales associate to driving off in my new car, every single person I've dealt with at this dealership has been an great experience. My sales associate, Xuhanda, is so helpful and a real delight to do business with - super nice person! She has also continued to be very helpful in the process of answering my after-purchase questions and navigating through service matters. Finance Manager, Donald, is helpful, informative, and professional - very nice guy and another wonderful experience (who ever thought a financing meeting could be fun?). Thank you both for making my car purchase experience positive. I felt confident driving off that I made a good decision both in the car I purchased and my financing.

Pleasant experiences for making an appointment, taking shuttle rides and timing to fix my car.

Jairo was our Service adviser. He listens to all concerns carefully and follows up with technicians to resolve them. We are happy with the services they provided.

Found the car on truecar through credit karma Had 20k on the dash they was asking 25k My sales associate I talked with was great. When she seen I was serious she had them pull the car off the lot and waited till I was able to drive out there from Louisiana. When I got there they was able to drop my payments bout 50 bucks a month and my apr almost in half. I was out the door within a few hours heading home on Christmas Eve with my new gift

Exceptional service and quality.