Recent Reviews from Mercedes-Benz of Houston Greenway

Mercedes Greenway has been by far the best dealerships I've been too. The staff is friendly and provide excellent customer service. I want to give a special thanks to Jacqueline Campos in the service dept. She absolutely excelled in customer service and kept me updated with my vehicle. :)

Came here for my first service. Made an appointment online, pulled right in and they took care of me. No BS on your new car needs this or that. Simply paid for what I needed and was in my way! Fantastic experience.

It is the best dealership I’ve ever been. Manny, a sales dealer, is also a best one I’ve ever worked with. He is very professional and kind as well. The best thing that I most love here is their one-price policy, aiming low price and no pressure, and they really do. You can shop your every kinds of Mercedes with most convenient atmosphere. I highly recommend this dealership when you need your dream car. No doubt.

service was amazing very friendly and explained everything about what service will be provided

Michael was beyond helpful and accommodating when getting my vehicle serviced there.

Timothy Jue was informative and helpful. Will book him again for my next maintenance.

Harshad Patel at MB Greenway helped us in the purchase of our 2022 MB E350 in every aspect from the initial contact, car selection, order, order tracking, sales transaction, delivery, and follow up. I feel he is the ultimate gentleman in his courteousness, honesty, ethics, and overall ease of doing business transactions. I would love to do a car purchase from him again!!

Just a note of thanks for your patience and professionalism at MB of Houston Greenway. You have a great welcoming sales attitude and your courteous demeanor was part of the reason I purchased the vehicle. Thank you!

Beware of this dealership! We got a new vehicle and did our Mercedes A&B services. Later we found out that it was not done as per Mercedes’ standards. They were using third party made parts from China or Korea… this has voided our certification with the new vehicle. To make matters worse, we were charge OEM grade parts for non-OEM grade parts that you could buy off eBay or somewhere cheap….make sure you check your services invoices…

That's a very great experience. Cool

I was well received and professionally taken care of. Everybody courteous and helpful.The waiting area is small (compared to other MB facilities I've visited) leaves a bit to be desired.

The service we received was absolutely awesome. The salesman’s was very attentive to all our needs answered all our questions. We could not be happier, I wish all my car buying experience were as good as this one.

Great dealership. Ask for David!

Low rating for the fact you sell Mercedes. I may have owned and purchased 15 vehicles in my life and by far Mercedes is the worst made vehicle. I lost so much money purchasing this car which was replaced and the 2nd one had so many issues I didn’t trust it to drive it even with only 10k miles on it. I chose to walk away from it losing so much money in the past 2 years of ownership.

Minh was the representative that took care of me when I deliver the car for maintenance on Friday. I misplaced the ticket that I was given and I called so many times on Monday and Tuesday, to know when I could pass for the car. Some of the people that took that call were very ruth and other don't care and transfer me to a non answering line. After many calls I was able to contact Minh on Tuesday afternoon and I got a report of what the status of the car was. On Wednesday afternoon I received a message informing me that the car will be ready at the en of the day. I wish I could give a better rating.

Adriana was my sales person and she was very pleasant and fun to work with. she also helped me get my insurance cards for the vehicle that I was purchasing. Adriana made sure that I understood how to operate the equipment on the car she sent me over to her technical person. I think both of you for all your help and support!

Bought a vehicle and was impressed with the customer service from Manny and Donald. In and out in less than three hours. Great experience all around.

Awesome!!! Everything was great from the time I walked in until I left. Rokan is the best.

Great dealership, every single time.

Service rep, Jerry Jow, and Damian, technician, both acted swiftly and professionally to address emergency issues with my car. In the process found several other issues that I was not aware of. I would highly recommend this dealership's service group.

I live 90 miles from the Greenway dealership. Cori received my phone call regarding a scheduled test drive. She went the extra distance throughout the purchase consideration process. Cori made certain the car was still in inventory by physically going to locate the vehicle in question in the dealership storage area. During the negotiations, she was always pleasant and, importantly, made certain to disclose important considerations. I was a bit disappointed because although the vehicle was advertised as certified, the dealership was unable to honor designation because Mercedes corporate recently posted a recall. In any event, the purchase experience was easy, delightful and I'd do it again.

Great Service and my service advisor, Mr. Mendoza, kept me in the loop for the entire process.

Jessica was amazing! Her customer service was top notch and she made the experience hassle free! Definitely recommend her!

I went to Greenway after being torn between BMW & Mercedes. A Benz was always my dream car. I was immediately greeted by David Griffin, who provided excellent customer service! He was very knowledgeable & patient. If anyone is in the market for a new car, please go see David! You will be guaranteed to leave happy! He took the time to setup the App on my phone & even took photos of me in my new car! The Finance guy was great too! It doesn’t get any better than Greenway!

Patrick provided excellence service during my service for my car- he was very clear, fast and straightforward! Everyone greeted me with a smile and was efficient with their service and I was seen on time for my appointment and was able to drop off quick without waiting!

I came in pre-approved so the process was fast and seamless. I’m very pleased with my new vehicle purchase as a whole. Just wish I was provided with 2 keys. So for quality of repair I have a 3star.

Leased new A220 in 2019..unfortunately it had its check engine light and tire sensors on most of the time since then along with a few other issues. MB had many times to fix but failed.

Fabulous, knowledgeable, and friendly service and sales. I recently purchased a new GLC 300 from Leigh. My third Mercedes . Very happy with all aspects of the sale. My service rep for over 20 years is Jerry. Both men great to work with . I give them each a 5 with 5 being the best. Ask for them!! Melinda

Great experience and love the car! El is a great salesman and went above and beyond. Would recommend.

I had a wonderful experience everyone here worked as a team from sales to service. My wife and I will be with Mercedes for a long time they won us over. Y’all need to get Chris O’Banion for sales, Kevin Cayard is the best finance manager in the world and I can’t forget about Jay Khon my service advisor who tells the truth about proper maintenance of your vehicle.

The staff are professional and friendly. They have consistently provided great customer service over the past ten plus years.

Nice group of people who makes you feel comfortable and safe. Worked with Jasper and the other service guys on entry to fix my brakes and license plates. Thank you so much. You made my first time at Greenway memorable.

They give very good customer service and it’s been 11 years I have been here.

Jessica is AMAZING, always gives great service.. Jessica is the best service advisor I have ever had! I am impressed by the commitment to customer satisfaction with this dealership and I will for sure be coming back. Make sure you ask for her, you won't be disappointed.

Once they sell you the vehicle they don't return your calls or email I've been trying to get an issue concerning my title correct but no one is reaching out to me

Extremely easy to make an appointment. Jerry Jow is an excellent service advisor. He explains everything upfront and kept me informed about what needed to be done. The only comment I would make is that the exterior car wash was a bit sloppy. The windows were not well cleaned.

EVERYTHING WAS GOOD AND SATISFACTORY

My experience with this dealership was amazing. My sales guy Don Morales was a pleasure to deal with. He was very educated about the product and he made the total process a pleasure.

Jasper always has me in and out quick for my service appointments. He’s the best!

Top of the line service. My salesman Mr.Patel and my service writer Brigitt are awesome

I continue to receive excellent service! I highly recommend them….and my service advisor, Timothy Jue, is fantastic!! Update: took my car in once again and received excellent service. I chose to wait at the dealership while work was being done. They made it as pleasant as possible. I had a workstation to use to accomplish tasks while waiting and plenty of drinks or snacks if needed. Timothy Jue took great care of my car and me as in the past! Thank you!

Good service & very prompt Im glad that i went to Mercedes Benz of Houston:)

My adviser Tim Jue did an exceptionally excellent job. Everything was done exactly as he said and was double checked by him.Very polite and professional associate to the dealership.

My advisor Tim Jue did an excellent job. He was professional and courteous.The work was done on time without delay and I received my car the day he stated that it would be ready.It was cleaned inside and out with a free car wash !! He double checked to see all work was completed and completed correctly. Mr. Jue is a valuable asset to the dealership.

True first class service each time I go to get my car serviced. Minh my service advisor is amazing!!!

Love having Jessica as my service provider. She is honest and accommodating. A true professional!

This was our first time experience at this dealership. We recently moved from out of state and needed our vehicle serviced. We scheduled an appointment first thing in the morning. We had to wait for them to open (a little late) and then intake process was slow. It was pen and paper, checking their printed out list. When we returned to pick up our vehicle, we had to wait about 30 minutes to get our vehicle. The vehicle was not washed well and the interior was still dirty. This dealership does a lot of business however, it seems they are a little disorganized or short staffed. Our previous dealer in Alabama (Irondale) spoiled us because we were able to drive in to the huge service bay (automatic garage doors), get out in a cool airconditioned environment, service agent had an electronic handheld pad that immediately pulled up our information and quickly checked us in. They kept us updated, easy/quick pickup, and our vehicle was always cleaned well by the dealer. Big difference between the two dealerships.

Ernesto was my service provider and took great care of my car.

Mercedes-Benz of greenway is such a friendly and helpful dealership. I recently purchased a vehicle from there and they were such a help they helped me get financed and treated me with respect and were very friendly. They kept offering me something to eat and drink from their bar and showed me their inventory on what I could purchase and even helped on my finance in such a way that I didn’t stay broke. I recommend you to visit them and purchase a vehicle from them it’s not as hard as you think.

I had an incredible experience working with Mariah and Elizabeth! They both made me feel right at home and created such a great atmosphere. They truly made the car buying experience fun again! And I will absolutely be returning for my next vehicle, they’ve made a life long customer!

Great sales service. Recommended 100% to purchase a new vehicle. Chris from sales did a great job providing all the information about the car and the purchase process.

I gave this dealership 1 star because my experience there was horrible. They gave me the wrong car and let me drive home in the incorrect car and put insurance on the car that’s not only happened to me but it happened to someone else that I know. I am not sure what the process is on them checking the vehicle the customer is purchasing in person versus what is in their inventory management system. If they even have a inventory management system. I will NOT every purchase another car from Mercedes’ Benz greenway.

Shameful, these guys pulled a bait and switch on me. I went in to buy a used car, was given a written offer, including the trade in value for my old car. After signing some paper work and taking my credit card as a guarantee, they inform me that my trade in value is actually $6,000 less and they won't honor their initial offer. Get a customer excited about a car, then up the price...no class.

EL at Mercedes in Houston was awesome. Quick, kind, and respectful.

Love my new car! Process went smooth.

WORK WAS DONE IN GREAT TIME. THE PEOPLE WERE KIND AND PROFESSIONAL

Steve Alonzo and Shady Souky made my car buying experience wonderful. They were not only very informative and helpful, but they also didn’t make me feel pressured into purchasing a vehicle, even though I did. Visited 3 other Mercedes dealerships, and none of those can compare to the service I received at greenway! Great Job guys! Update: years later and I still love this dealership! My car has only been here for service and every time my service coordinator Chris Palumbo is awesome!!!

I visited the service department on Tuesday. Despite these sterling reviews, my visit was quite the contrary. I arrived near lunch time. My service representative Chris appeared unbothered to hear what I had say. He never looked up at me until I requested it. The general mood in the dealership is very cold and near trite. Not one person seem to care about receiving my car. I took it to another Mercedes dealership the same day and I was welcomed, my issue was addressed and feel confident my car is in good hands. If you'd like to feel welcomed and appreciated as a service customer, Mercedes-Benz Of Houston IS NOT your dealership.

Jerry Jow was professional, organized and very courteous!

SUPERB SERVICE!! My battery died, and they got me in immediately. It was later in the evening, so I had to leave it overnight, but Peter came through and made sure I could get home, and gave me a loaner. FOR A BATTERY! His overall care and service was more than I could have ever asked for, and I will definitely be back!

I just bought a brand new car 2022 GLC 300 , after driving this car , I can hear a continuous loud noise under the car, and they told me is normal, they can’t fix the problem, they said is not a safety issue. I do not have a peace of mind driving this, I’m not happy.

I have had positive experiences with the services department, and am happy with the ways they have communicated and serviced my vehicle. However, unfortunately I have had such a negative experience with general customer service after leasing my vehicle. Prior to coming to Mercedes-Benz I was with BMW and experienced such phenomenal customer service that it has likely made this experience feel exceptionally difficult. For example, I have made small requests (asked for the second spare key for my vehicle after only being given one) and have waited months (and am still waiting) for the matter to be resolved. I hope that the team here can improve as poor customer service can really decrease your happiness with the overall experience.

Extremely satisfied with recent purchase. It was a great experience! Thank you Joseph and Elizabeth!

excellent customer service and I love my tundra

I've had consistently good experiences with M-B of Houston Greenway over the years. Hector Cardet is very knowledgeable and service oriented.

We just got new GLC last month. Has some noise left car for two weeks in service department and they don't want to fix because expensive also the manager very rude .

I own several Mercedes. I lost the key to one of them, I've called 3 times to try to ask what I need to bring with me to get a new fob ordered. The first lady I spoke to couldn't give me a clear answer so she forwarded my call to person in the parts department. Problem is that she sent me to an automated line where i needed to put in an extension to reach a human being. I called back, as soon as I said hello, she forwarded me again to the same number where I needed an extension to speak to someone. I called a 3rd time and even before I said hello she had already forwarded me again. This is disgraceful customer service. I literally just had a simple question as to what i needed to bring to order a key. I called sewell after my 3rd attempt here and within 90 seconds I had a human on the line who told me exactly what I needed. I'm happy to drive the extra 5 miles to them and give them my business going forward. Truly awful customer service for someone who is and has been a return customer.

Everyone was extremely helpful throughout the car purchase and put my daughter at ease and willing to use their facility for any service she may need as a new resident of Houston Tx.

Mercedes never fails! The team at greenway were really amazing, everything was streamlined and easy Jairo took great care of me .

excellent service

Showed up at 3pm on Saturday without an appointment and in need of a new battery. Peter took great care of me - out in 90 minutes and my car had even been washed.

Adriana was very helpful and friendly. The team at Greenway made the car buying experience simple and easy.

Chris Palumbo was my service advisor and he was super kind and helpful. Thanks!

Love how sweet and nice everyone is and how my dealer David always make it his business to come speak to me to make sure I’m doing ok but service advisor Jessica. Is not really nice or friendly she does not engage in her customers to make sure use feel good or secure

I bought my 2021 GLC 300 from David Griffin. David was fantastic to deal with. He was very patient with all of our questions, and took the time to work with us to find the right fit. Top notch service, fair pricing, and excellent customer service. I would highly recommend MB of Houston Greenway!

10/10 would recommend my friends and family to MB Greenway! I had the pleasure of working with Mr. Mohammad Al-Fawriya (Sales Consultant) He’s professional, friendly and extremely knowledgeable about the products/services MB has to offer. The management staff Santiago Galeana and Jay Gomez helped streamline the process to ensure a simple and easy transaction. Ravi Sapkota was the CFS Manager who walked me through extended warranties and helped answer any/every question I had! Great staff, clean facility and overall great experience! Super happy customer!! Thank you Mercedes-Benz Greenway.

Service was great from the beginning. I was greeted very kindly and fast, my car had no problems so the check up was finished the same day. Very professional team and worthwhile experience! Thanks Mercedes!

I’m not from Houston but my car was damaged there and taken this location. From the moment my car arrived , Jacqueline was on top of it and called with every step of the way updating me on what was going on with my car. If I had any questions she called me back or answered my texts right away. She was very informative and a pleasant person to talk to, especially since this was a very stressful time for me.

I had amazing customer service when I got a nail in my tire. They had the tire in stock and had me in and out very quickly! They also washed my car and all the employees were very friendly.

I’ve used Greenway for service for a little under a decade. While the service coordinators have been personable, my last two experiences have included undesired outcomes and inconveniences. First, my scheduled service in June took 10 business days to complete. While this included the installation of new tires, 10 days is ridiculous for a standard service. Honestly, I believe the service would have taken longer if I had not escalated. Second, in August, I brought in my vehicle for an issue which was quickly diagnosed and corrected within 3 days. The day after picking up my vehicle, I continued to have the same issue which means it was misdiagnosed. I called the service department to schedule a follow up appointment (with a loaner) and the earliest appointment I could was two weeks out. I also reached out to my service coordinator, whom acknowledged the message and committed to following up. I never heard back from the coordinator and went to another dealership where they were able to correctly diagnose the problem and resolve in a day. Folks, remember that you have options for service & maintenance and your loyalty to a provider should be equivalent to the positive experiences they provide for you.

Victoria is absolutely amazing! If you are in the market for a vehicle, go to her. She didn't persuade me to get something more expensive like the last guy I had. She was able to get me top dollar for my trade and I did not have to put anything down. When I trade in my lease, she will be the associate I choose.

That's a very nice experience. The deal offered very warm service attitude to my family. My wife is satisfied with all the process.

Soot on, courteous, very friendly and professional

Friendly people and a wide range of choice of cars

Excellent service, been coming to your dealership for more than an year now and never been more satisfied with the services.

Jay Kahn is excellent to work with. Informative and keeps me updated and in the loop. I will see you all again soon! Thanks Jay, you are really appreciated!

apparently they dont offer complimentary car wash services here. they only do it when you are getting a service. prob wont go to this location. Changing my review from one to three stars. went to this location to get my car serviced as a walk in since I got a notification on my car that my starter battery was in a critical condition to be charged. when I pulled up it wasn't the advisor greeting me, it was a reg staff member who sounded like they just got hired. it was weird. then an advisor came after. he said they are so busy that they won't be able to service my car until tomorrow and that's totally fine.. considering how big the place is. I guess I just felt like they barely had any staff working in the department despite the size of the place. I don't think I would return because the customer service was OK, maybe up to par, nothing too special. other location i go to is way more friendlier and welcoming.

Just bought a 2022 C300. This is the worst experience ever. They did not tell me anything about the AMG body style. Only for me to buy the vehicle and realize that was an option. The customer service was bad they only care about making sales and not the experience. Avoid this dealership!!!!!!! Horrible experience!!!!!!

I had an amazing experience at Mercedes Benz of Houston Greenway with Surender Kamnani! He definitely made the 2 hour drive worth it by making the buying process seamless with no issues. Very professional & kind! He went above & beyond. I’ll definitely refer anyone looking to purchase a Mercedes to contact Surender!

I had a great person in charge. His name is Jerry was always in communication telling me how the repairs where getting ready. My car was ready and line up for me not to take long time to leave.

Tim has been by far the best service advisor I’ve worked with at Mercedes Greenway. He does such a great and thorough job at explaining the type of service and repairs my car needed and was so accommodating.

Had a great buying session with Carolyn my sales person. Love the car and satisfied with the deal.

Service was fast & exceptional, Mo & Elizabeth were very friendly & helpful, we recommend this place for future Mercedes owner, we really love our new Black Cede, 2 thumbs up😊

I have 2022 GLE 350. I mysteriously had a glitch in one of my screens that sent me into a complete panic. When I got to the service department, they quickly begin to look for the source of the issue. Because it was a Saturday, the service provider helped me get scheduled so I could drop the car off for further inspection. The morning I dropped the car off, everyone was friendly and quick to help me get in and setup for a loaner vehicle. I receive constant updates at every point if the inspection and was given a full report verbally as well as upon pickup of my vehicle. They truly made something scary become much less stressful.

I visited the dealership with my interest in a 2021 (used) Mercedes Benz. Sales person was very transparent about the condition of that vehicle and not pushy at all. I was offered an option to look at a 2022 model which offered better features. New car was made available in 10 days with very communication and follow up. Overall excellent service and experience with the people, facility and process!

BEST, easiest, most friendly, professional car buying experience I have ever had. DEREK was awesome. I was buying a car long distance from Hawaii for my son who is attending college in Houston. It is hard enough to buy a car when you are physically there let alone from several thousand miles away. Derek was absolutely the best. He did exactly what he said he would do exactly when he told me he would do it. They delivered an outstanding used car to my son in almost brand new condition. If I lived in Houston I would buy a car from this dealership again instantly. THANKS DEREK!!!!!

Recommend to come buy a car at greenway location, Seles representative is Hector Cardet and Shady both taking good care of me.

Efficient and professional. Great service!

Very professional and understanding of my needs for the automobile I wanted

Just needed to pick up a couple parts. Allen (at the parts counter) was very nice, helpful and efficient .

What makes this dealership great? Two words...Christopher O'Banion! Yes, they have an amazing selection of exquisite automobiles. I also got an excellent, no haggle price. Still, it was Christopher that exceeded the experience you expect from a luxury dealership. Our Jeep was out front waiting at our appointment, key in hand, and ready to drive. We spent less than 2 hours inside this dealership, left with an excellent deal on a pristine Rubicon, and a FULL TANK OF GAS!! We didn't even ask for that. Thank you Mr. O'Banion for setting a standard of excellence!!

Everyone was very nice. My car was fixed in a timely manner

Had a great time. The staff took care of my needs quickly and expeditiously, and they are busy (which is a good thing).

Thank you manny for being patient and helping me pull out in my brand new 2022 CLA ! I couldn’t any be happier with my purchase so smooth and Easy! Thank you! I will definitely send my friends and family to see you! 🙂

Great service. Salesperson Hector was awesome and patient with my needs.

Excellent service department. My service advisor Minh, was very accommodating and took care of my vehicle repair needs flawlessly. Clean facilities, with ample room in the waiting area, and free refreshments available.

Smooth, pleasant and easy getting my car serviced at Greenway MB. They made my experience carefree by not only offering to take me home after drop off, but also to pick me up from home when was ready! Extra points!!! In the past with other dealerships, offer has only been given when droping off. Last visit went seamlessly as well! My advisor Jasper made it easy

The check-in was super friendly! They had trouble finding my appointment which was a little concerning. The mechanics took a little long for a service A. However taking into account they performed a complimentary multi-point inspection and car wash, I was not too upset. My advisor, Ernesto G., was super professional and charming. I honestly felt like I could trust Ernesto. Their prices are a little high, but it’s money well spent if you take into account their location, and how comfortable they make you feel.

Horrible customer service. Brand new gls has left me and my kids stranded 3x. The car is a lemon. Brought car in each time and they find nothing wrong with it. Say it’s safe to drive but it’s not. Service person does not return phone calls, only texts. And I have to be the one calling him for the status update. Should be the other way around. Bought a Mercedes for safety and reliability and it’s proven to be neither. Horrible purchase.

Zaid was professional, courteous and prompt. The entire process took about 30 minutes.

Was a wonderful great stress free experience thank you so much & a special thanks to CHOWDHURY,ROKAN he made things so smooth & easy!!!

We had an awesome experience with salesman EL Mbaye! We came from San Antonio, everything was very smooth from the beginning to end of the purchase. EL was very professional, genuine and a gentleman. His approach was very relaxed and I didn't feel pressured at all to buy (he was not "pushy"). He treated me and my family with respect, he made sure we got the attention and service we needed and took his time to answer all of our questions properly. While me and my family were talking about numbers and thinking about making the purchase he stepped out of his office to give us some time to talk in private as a family, that was also very nice of him, not many salesman do that, most of the time they stay. He also called me in the evening to make sure we got home safe since we came from far, very kind of him. Thank you for being patient with us EL. Mercedes-Benz of Houston Greenway you have a great salesperson there! Will definitely recommend going to this dealership and see him.

Took my car in again, against my better judgment, to have its annual check up. Got the estimate: $5K. The Windshield wiper fluid tank has a leak. The right rear brake pad is down to 5-7 mm. The engine block pad is broken, etc, etc. I informed the service manager the following: 1. The windshield wiper fluid alarm has been on since I took the car in last year. 2. So has the left turning signal light alarm 3. And I had the brake pads changed in June. 4. And while I had the car in for the brake pad changes, I was told the air filters were dirty and I then spent an additional $470 having them changed out, when I was already charged for the air filters when I took the car in last October to the dealership! The long and short of it: I was told the tech probably didn’t notice the windshield fluid tank being cracked during the last check up. Also their record did show the air filter was supposed have been changed. I didn’t get any refund for the air filter charges, nor was it offered. The window washer fluid tank could have cracked when they didn’t fill it up, or if they even inspected it during last year’s check up. I will not purchase my next car or take my car there again. They have no concept how important time is and had made promises on the ready time and then to have the customer wait for an additional 2 hours until I threaten to call the police for false imprisonment. Done.

My car would not crank normally but world not start, and also has a recall. Jerry Jow (the representative from Greenway Plaza Mercedes) scheduled repair & recall quickly for me and the whole process went super smooth. The technicians also found some leak which was also reported by another Mercedes dealer, but the repair estimation from this Greenway Benz is MUCH lower than the "another" dealer. Jerry and Greenway Mercedes, you are the best! Thank you very much! I've been with this dealer/workshop and Jerry for many years. They care customers and they are professional. I strongly recommend this dealer/workshop!

Love my car and the way I’m treated when I go in for service. Jay and the rest of the service professionals made me feel as important as they did the day I bought my car. This is my 1st Mercedes, but will not be my last! Thanks, Greenway Mercedes-Benz!

Always pleased with the service department at Greenway Mercedes.

Great service -competent and friendly. Reliable and been there for many years.

The buying process took longer than required, and the sales manager was trying too hard to sell the additional packages. He was insisting on selling the wheel protection plan to cover the Run-Flat Tires. However, after three days of buying, I ran a curb and two of my tires on the driver's side burst. When I went to a tire dealer to replace them, they informed me that the tires were Yokohama YK740 GTX, which are NOT RUN-FLAT TIRES. So basically, the sales manager was lying to me about the tires being run-flats.

Nice experience. My advisor Peter is awesome. 🙂

From the time of inquiry to scheduling and test drive, the experience was laid back with no pressure sales. Chris was informative and easy to discuss the purchase of our new car. Ali in finance was kind and helpful.

My car was queue for quite a while. I had to uber for 8 days at over $20 a ride. I'm not totally happy. I can always count on Jay to get things done but he can only do so much. He's not the tech.

Courteous, friendly and efficient staff! Of course nice environment & lovely cars!

We purchased our newest Mercedes SUV from Mercedes-Benz of Houston Greenway through Ryan Ismail. Ryan was very professional, attentive, and accommodating. The dealership handled both our purchase and the selling of our current vehicle in an above-board method. The experience will cause us to come back plus refer friends and colleagues.

Jay always takes care of my needs when needing service!!

The worked took longer than expected (waiting on parts) and the car was returned without proper cleaning (Spots in working area and dirt in general) The MB advisor was great as in previous services.

Jay Kohn assisted me with problems I had with my car. Jay was very polite and helpful throughout the entire process. He made the experience very pleasent.

Had a great experience here, big thanks to Chris Palumbo and the technicians in the service department.

It really must've been a culture shock to see a 27 year black male pay cash for a 2021 GLE 63 S. I've never been asked to for both my personal and business bank statements to show that I could afford a vehicle, especially since I'm on payroll like everyone else. After showing my bank statements, the finance team tired to talk me into getting a loan... I believe they quickly saw that I wasn't interested and started treating me like I was one of their “regular customers".

Oh my God, what’s not good to say about the excellent experience I had here. I was all the way in Boston and Mr. Don (salesperson) took care all of my business 2 weeks prior to going pick up my car. I just want to let you know that you rock; all the questions that I wanted to ask was already taken care of.I felt really at home with these guys and also the account manager was so friendly and nice. They treated me like family over there and I felt so comfortable. The process was almost done before I even arrived. Thanks so much to you guys for everything you all did for me. I really appreciate the customer service and the easy transition of purchasing my car. Definitely will do business again with them.

I have bought 3 cars at MBHG. My brother bought 1. My ex wife bought 1. My daughter bought 1. That is 6 vehicles. Jerry Jow is the reason we buy our cars there. He takes excellent care of us.

I usually don’t leave reviews, so you either have to be really great or really bad for me to do so. This location has failed me multiple times. My service agent never communicated with me about my car. I would always have to reach out and ask him. Even after I talked to the manager about this, it never got better. The last time I wanted to come in, there was no loaner available and one wouldn’t be available until the next month. My agent said he would get me in sooner than that and he would call me and let me know when. I never received a call. After about a month or 2, I decided to go to the highway 6 location. They EXCEEDED my expectations. They were so great and efficient!!! On top of that, they resolved a problem that came back after Greenway location attempted to fix it. I will never come back to the Greenway location.

I needed a new tire as mine was badly damaged on the roadway. Jackie got the job done and I was on my way!

I went to the Mercedes dealership at Greenway Plaza to get my car fixed. I was told by my service advisor (Peter Schermerhorn), that I had a cracked wheel base. He was able to fix my car and have it returned to me within 3 hours on a Saturday. All of the service advisors I have had, Peter is by far the best. Frank Benton

I love my new 2022 cla with the amg kit,Mr.chris made the process as easy as possible for me!

Overall pretty good experience, but I do think customer service in all departments should be faster considering you’re a customer at a luxury car dealership.

The service advisors are great and greenway must treat them well. I have had the same advisor since I bought my first Benz and I am on my second one. The people there are always professional but I did have a small problem when picking up my car. I was told someone is bringing it down several times but 4 or 5 people who just arrived to pick up their car got theirs before me and I had been waiting. Finally another advisor came out to tell me that where my car was parked , there was a car in front of it whose battery had died so that’s what was taking so long. In this case, all they had to do was tell me that instead of have me waiting.

Experience was awesome from start to finish.. Thanks Carolyn!

Great experience, John Nguyen and the team at MB Greenway are world class, very professional, and curteous, and helpful, and fair. My family and I really enjoy working with them and look fwd to leaning on them in the years to come for our auto needs

Leigh Bennett was excellent to work with. We will definitely reach out to him again when looking for our next car.

Thank you mr. DAVID . The best person who i ever met .

I had a really easy buying experience. I some research at home and Manny showed me the new features that Mercedes has to offer during a test drive. When I asked to see what other colors they had and I found the perfect car! We sat down ran the numbers and started the paper work and an hour or 2 later I was driving home in my new C300. He and Ravi were super pleasant to work with. I would highly recommend this dealership and working with Manny!

Friendly courteous reliable.

When I got a nail in my tire, I was worried because there were no service appointments available. When I arrived to the dealership, Jacqueline helped me figure out a way to get to work (using their shuttle) and kept me updated throughout the day.

Muy buena atención lo recomiendo 100% el vendedor Joseph Garcia muy bueno y muy buena atención al cliente el que vaya a ese lugar pregunté por el 100% recomendado

I have been a customer of Mercedes-Benz of Houston Greenway since 2009, possibly earlier. Until recently I had only been a customer in the service department. I have had the same service advisor, Jerry Jow, since I began coming to Mercedes-Benz of Houston Greenway. Jerry is always helpful, explains what service needs to be completed, whether routine or repairs, and is easy to contact. On one occasion, my car needed towing to the dealership and he helped me with the process and received my car since I could not be present at the time. He has been helpful with warranty issues related particularly as my car increased in age and number of miles and now that I have a new vehicle, I will continue to request he help me maintain the vehicle. I recently traded in my car for a certified pre-owned vehicle and Sam Mirza helped us with buying the car. He was friendly, answered all our questions, and found the exact car I wanted. That is a big ask in the current car buying market. I highly recommend Mercedes-Benz of Houston Greenway for purchasing and maintaining your vehicle.

Todays preowned car market can be difficult to navigate. Cars are priced high and many of them are dirty and in poor condition at that high price. After a couple of disappointing months of searching I found a great car at a great price and it was clean as advertised! That’s after seeing CPO cars at other dealerships that were down right raggedy!

If you are in the market to get a new vehicle stop by to see John Nguyen at Mercedes-Benz Of Houston Greenway. The buying process was seamless and pleasant. He provided us with excellent customer service and even provided us with great suggestions for restaurants. Will be back to buy our second vehicle!

great service. Mariah was of great help. made my transaction super easy. took me an hour to wrap the entire transaction

Worked with Muhammad Khan over several weeks on purchasing a Lexus ES 350. Muhammad was helpful and kept me in the loop via email as we were able handle much of the deal process virtually since We were traveling to purchase the vehicle. On buying day, the car was prepped and we were out the door without having to spend a bunch of wasted time which was very much appreciated! When it’s time to buy again we will definitely consider them!

Once again Ernesto Zutierrez my service advisor does an outstanding job getting my car repaired and back to me in time so I could take my wife to her doctors appointment in the Woodlands. I just left home when the low tire pressure icon flashed on the dash, I pulled over and looked over my left rear tire and spotted a nail. I have run-flat tires on my 2022 AMG GLA45 and new it would need to be replaced before I could make the round trip from Houston to the Woodlands. I was not to far from Mercedes Green-way so I headed over. I spoke to Ernesto, he checked to see if they had a tire in stock, which they did and replacement was completed while we waited and we still had 1-1/2 hours to make it to the Woodlands for the doctors appointment. Great Job by the Service Teem at Mercedes Green-way, Thanks Ernesto Regards Stephen L. Wampler

Great Service In great timing plus they take care of you with loaner car as long as you call an set your appointment ahead of time they will definitely take care of you an get the job done an have your car back on the road. Thanks Ask For Ray he’s Great are ask for Alf your service consultants…

Extremely satisfied with recent service visit and support provided by Peter S. Very thorough communication throughout the visit, offering me the best options to maintain my vehicle at optimal performance while mindful of its age and wear. Mercedes has always offered quality service and support. That’s why it’s my default purchase option. My only suggestion would be to provide more flexible options for a loaner vehicle during the day. That used to be readily available…not so much anymore. I appreciate the shuttle service, but it doesn’t provide the same flexibility as a loner.

I live in River Oaks but now drive out of my way to visit Sewell Mercedes West Houston for all it Mercedes needs. Earlier in the year, Greenway tried to surprise me with a $100k dealer markup when my G Wagon order arrived. Months prior, service department wanted me to pay $7k for a brake job on my 2020 G63 with only 8k miles, with brakes that have been squealing since 4k miles mild you. Service advisor had no interest in advocating for me. I took it to West Houston and they changed the brakes for free. Sewell West Houston is far better and I would advise everyone to stop going to Greenway.

Total failure. $5k on repairs and almost two weeks to repair. No loaner. You pay before you pick up, and it is no wonder. The valet gives the wife the key and says I don't think you can drive this. And she couldn't. The dealership still has the car. So computerized and incompetent, they are asking for reviews on a car they haven't fixed. So next I will be expected to pay more money for something that wasn't broken when the car was dropped off. Stay away

Zaid Smair was our Finance Associate. He was totally spectacular! Very knowledgeable and totally professional in every aspect. He was able to make the process seamless , all the while being polite and genuinely engaging. He is a true asset to AutoNation of the highest calibre.

Sales was very nice before the deal was closed. After documents were signed he did not ex y yo take the time to explain about the car. One piece from the interior of the r car was broken while they were cleaning it, but the salesman refused to offer yo get it fixed. He said it was just cosmetic that the part was not needed.

Friendly staff and good service. I will always ask for Ernesto

I am very disappointed with Mercedes- Benz of greenway here in Houston,Tx I was just in to see Timothy the service representative to get a Big service on my CLA 250. They took my car for 3 days to do all the services got a total of 1,500+ dollars. When I returned back to the dealership to pick up my car the right wiper blade on my windshield wasn’t working and I turned around and brought it right back. When I presented it to Timothy he was very unprofessional about the situation immediately trying to say that the issue was already apart of my car. When I mentioned to him when I brought it in it wasn’t a problem. He said his guys made a mistake for not checking it once they replaced the wipers on the initial service. He then took my car back and made me wait over an hour to inspect the issue that they caused. He then calls me in to inform me that the labor and supplies will cost me $700 plus dollars to replace my wiper. I just paid so much money with the service and when i come back my wiper doesn’t work and they wanna charge me $700 he kept Saying that this must have been an issue before I brought it in when it was not! I am very disappointed in the service and don’t think I will be back to this dealership ever again!

Great salesperson Chris went above and beyond. Very happy with the purchase oh my S 550. Highly recommend chris and Greenway Benz.

The service staff was friendly, they received my vehicle and Ernesto listened to my concerns and made my day better. I received my vehicle back and everything was repaired and I am on my way.

Mariah was our salesperson. She did a great job and was extremely helpful. I am qq

360 degree on HWY288 because of failure tires. Been replaced Four times in 2020 Mercedes. Insane! Almost died three times. .. Mercedes refuse to cover this! Benny Gates the manager refuse to cover this..I am luck because of 18 wheeler would hit me… Benny Fates would be liable as well as many people in Auto-nation.

The Mercedes-Benz of Houston Greenway team are phenomenal and go above and beyond to provide exceptional customer service!

Excellent Service. People are so nice. I purchased a GLE and Hector did a great job going thru the process in buying the vehicle. I highly recommend this dealership if you looking for a Mercedes.

I had a great experience shopping at Mercedez-Benz Houston Greenway, and was especially thankful for the service provided by Chris. He was extremely patient and kind, and responsive to all my questions.

My husband and I had a wonderful experience purchasing our vehicle from Mercedes Benz of Greenway. El and Donald were wonderfully patient, kind and helpful as we went through the process.

Ms. Jessica, my sales rep, is absolutely amazing with the rest of the team. Thank you.

Muy buena la atencion y con buenas instalaciones

Mr. David Griffin and Mr. Jamal both did a stellar job at working with my dad and I during the process of purchasing my car. In total, I only spent about an hour and a half at the dealership, thank you and well done!

Great attention from Victoria who made the buying experience a pleasure. She was very attentive and willing to work with me. I was disappointed to the dealer though, since I went for a specific car they had on their website, which I was told by the GM that was available, to find out only 2 minutes from arriving that it was a new car transferred to their service department. The deal I got was worse than the one I got online which I was not pleased at all.

WORST SERVICE DEPARTMENT IN HOUSTON AND ALL SURROUNDING AREAS. Would give it less than zero if possible. Do NOT bring your car here for service. Most inept service department ever experienced. ZERO customer service, no one answers the phone - massive failure from start to finish.

Recently had my car in for service. Everyone was friendly and professional.

Very Grateful for the help at Mercedes Benz at Greenway especially from Service Advisor 8442 Jessica she and the whole staff was very helpful and gave me a heads up that my tires was worn down

I went took my car to the Benz merchant and they done a great job and keep me informed

My service guy is Ernesto. It is always a pleasure when I take my car in. He makes sure that my service is quick and keeps me updated on all that is going on

Jerry Jow is an exceptional service representative?always and consistently.

Very courteous, knowledgeable and attention to details.

I am deeply disappointed in the service (or lack thereof) that I experienced at this dealership. I dropped off my vehicle on a Monday and was told that I would get a call with the diagnosis on Wednesday. After no communication by Thursday I reached out and was told that I would get a call back Friday morning because it still had not been looked at and that my advisor had taken the day off. I arrived at the dealership Friday after receiving no call to find out that my advisor had gone on vacation and that my car was still not looked at. I have been waiting 30 minutes to pick up my car because I would like to take my business elsewhere. I wasn’t even offered a loaner car for my inconvenience. I am in shock that this is the type of treatment I’m receiving at a Mercedes Benz dealership and I 100% do not recommend.

Ernesto did a great job from beginning to completion.

Brad Biondo used a poorly represented analogy to try to get me to put money toward a car that they don't even have. I do not recommend working with him. He does not seem to understand how to emulate the Mercedes Benz world class service. 0 stars.

Chris is always pleasant to deal with the other staff as well . Very helpful always good energy i love this place

Just bought my first Mercedes here. The staff was very professional and helped speed the process up. Never had an experience this great buying a car. Everyone was super friendly and actually treated me like family and made me feel so special. I LOVE the car and am glad I chose Greenway to purchase my dream car!

The attention, in general, is good, customer service is great, just the paper process when buying a car is a little overwhelming and longer than expected.

I felt very welcome at your facility. The service and professional manner of your employees were superb.

This was my first time buying a Mercedes and I have to say my experience was pretty great. Friendly people, refreshments, and snacks in the lounge, everything was very nice. Carolyn Pellegrino took amazing care of us and had everything ready to go when we arrived, she was great. Ali was our financial services manager and he couldn't have been nicer or more helpful. I don't live in the area, I'm about 2.5 hours away and I think I buy my next Mercedes at Houston Greenway just because the people were so great to us.

They kept me updated on the progress of my work. Very professional and very personable. Great job!

Very bad location, they wasted my fiancés time after he had made it over there during his break and tell him totally different information from what he was told on the phone when he was making the appointment, wasted his time on the phone and his short break time just to get nothing done

At Greenway - Headlight assembly replacement +$3,200, compared with my regular Mercedes dealership $2,900, but I bought my car at Greenway!

First the good, my sales associate Mariah was outstanding. I started my purchase via TrueCar and they honored their TrueCar price without any BS. You still have to go through the back and forth, same as any dealership but that's par for the course. The bad, when you purchase a Mercedes, you expect luxury. So, when you read "Turn by Turn Navigation Directions" you expect Navigation, after all it is a Mercedes and navigation is available in far cheaper vehicles. However, after my purchase I was surprised to find out that my vehicle was locked out of Navigation. I was told that Navigation didn't exist for the GLB 250 even though I had watched several YouTube videos detailing the augmented reality NAV system in the same GLB 250 I had purchased. In the end I found the Navigation download for the GLB 250 for $550 plus tax on the Mercedes Me Shop site. Why should I pay $550 for Navigation that should already be on the vehicle per Mercedes Greenways website. It reeks of false advertisement.

I get my 2017 C43 serviced at this location, and Mercedes-Benz of Houston Greenway has provided me with better service than other Mercedes dealerships I have been to. Peter Schermerhorn is my advisor for my vehicle's maintenance and repair needs, and he always keeps me up to date on the status of my vehicle.

Brad & Ravi were of great help. Made the process easy and convenient. Brad was in constant contact about the updates of shipment & arriving of the vehicle. Brad explained in detail about the technology & features of the car. Had a good experience. Would definitely recommend.

I highly recommend Mercedes-Benz of Houston Greenway. The Service Department is so professional and 100% customer friendly. They go out of their way to take care of your needs. Thank you Mike Walsh.

I have been a Loyal Customer for decades and feel that loyalty returned each time I bring my car in for service. Mike Walsh is the most professional, customer oriented person who always goes the extra mile to take care of my needs. I highly recommend him and his team of professionals to service your vehicle.

I have always been impressed with the service, especially on those occasions where I have had an emergency and could not make an appointment. Jasper Mendoza is an excellent Service Rep. He is professional, knowledgable, friendly and courteous and keeps you informed. He always makes you feel as if you are his most important customer and keeps track of the progress of your repair. Comfortable waiting area. A first class service department.

My car was delivered to me after 8 days of waiting in the service station and I had to return it to the service station for completion of the service. It?s been sitting in the station for five days. I was very happy with your service until this event. Delay and poor communication has aggravated the situation.

Many thanks to Manny at MB Houston Greenway. After I found the S560 I was searching for, Manny provided all information and documents I requested. The delivery process was thorough and seamless with dealership staff. I’m now enjoying my new car. Thank you MB Greenway.

10/10 experience (which let’s be honest car buying can be really difficult sometimes). Mercedes Benz Greenway really took care of us and worked with us to get the best car for our family. We have two small children and they made the process easy and comfortable. Dealership is run with integrity and cares about the customer, not just the deal. Remus was the best sales associate and Roley was a pleasure to work with on the financing.

Surrender is great. I have bought multiple vehicles from him. My latest is the Maybach truck. If you are in the market for a Mercedes, I would definitely go to MB Greenway and ask for Surrender.

Tim is my designated representative and my experiences with him have always been great. He is helpful, responsive and provides great customer service. Thanks!

Jackie is great. Service was excellent

Awful experience. My dad and I arrived at this dealership and spent at least 35/45 minutes walking around outside looking at vehicles. Not one salesperson even bothered to come out and ask if we needed help. Several of them walked by us and didn’t say a word. After surveying the lot, we decided to go inside with the expectation that someone would attend to us there. NOPE. The employees sitting at the front desk literally just watched us walk through the doors. Barely greeted us. Never asked if we had been helped. Nothing. We proceeded to walk around inside hoping to get the attention of a salesperson……NOTHING. Several of them just watched us walking around aimlessly and never said one word to us. I guess if you don’t meet a certain demographic, you aren’t worthy of help here. It’s funny because we had JUST left Mercedes Benz of Sugar Land and the experience was a complete 180. It was a phenomenal experience. MB of Sugar Land is where it’s at! Our experience at Greenway was disappointing and insulting. We will never do business here.

Stephanie is very good, very professional. Great purchasing experience.

Hector is the best. Fourth Mercedes with him. Can?t wait for number five.

John Nguyen, Sales Associate, was very approachable, professional, courteous, knowledgeable and patient. He demonstrated concern that I was comfortable at all times in his presence and that I (a senior citizen) felt a sense of fairness throughout the purchasing process. John continues to keep in touch to assure that I am aware of his availability to provide or offer assistance when needed. I would also like to compliment Service Attendant Kevin Gonzaga for the changing the defective windshield wiper on my car, July 29, 2022. He assisted me promptly with courtesy, patience, knowledge, and professional decorum.

My rep was the best! Every time I have an issue of any type, he goes out of his way to ensure that my problem are corrected. If all of your rep’s are as good as he is, I will continue to send others to Greenway.

Finance Manager Jamal is awesome, he helped us to get into our dream car ! Jesus Christ is faithful.

I had a horrible experience at Mercedes Benz Clearlake. The car they sold me has had several issues in a span of 6 months including brakes going completely out, tires needing replacement, and an oil change was needed less than 2 months after. My salesman assured me everything was tuned up prior to purchase, but when I took it to a different service center in Houston they confirmed maintenance hadn’t been done in years on this vehicle. I decided to call back and see what they could do and the manger simply told me nothing because it was a used car. Also they failed to give me a spare tire and no lug nut key. I called back to ask and was simply told it’s a used car. Oh yea and also the battery was low as well on my remote fob.

We’ve had all our cars serviced by Mercedes Benz Greenway for over 20 years and it is always a class act. Professional, knowledgeable and compassionate about customer service. Great job!

Finance Manager Jamal is awesome, he helped us get into our dream vehicle ! Jesus Christ is faithful.

I had a cracked tire rim on my CLA-250. One rim costs $748. A hefty price to shoulder at anytime. But the folks at Mercedes Greenway surprised me with a reduced price of $150 to help me out. I didn't ask for it they just did it. I guess my service counselor saw the look on my face at the shock of the price and decided to do what he could to ease the shock. Thank you Mercedes Greenway once again for such excellent service!

It was an fast and easy service! Walked me through the whole process, Thank you!

I had very good experience replacing my tires. Very easy to make an appointment online and got service on next day. Convenient shuttle to send me home and pick me up from home. The service was really great!

My experience was somewhat pleasant, however, I was most disappointed the only person helpful N professional Elizabeth Ayala

My experience at Mercedes-Benz - Greenway always meets and exceeds my expectations. I have confidence in knowing that if I have a service issue/need with my vehicle, I can depend on Frankie (Service Manager), Ernesto and the team to get things taken care of expeditiously. Their exceptional customer service heavily influences me being a loyal customer. In addition, the other staff I encounter while at the dealership are very pleasant and accommodating.

Jasper Mendoza makes sure all our needs are attended. He is attentive to detail and makes sure we get the best service possible.

Remus & Rolley. Go see them two! Tell ?em Chi sent u!!! And the Pastor is nice too sharp dresser lol but they will take care of you-

I bought a 2018 Chevy Silverado centennial edition it had to be transported from Florida to Houston it took 1 week for it to be delivered to the store. Once I went to pick my truck it was already detailed and fueled up.

I think it’s the best Benz showroom in United States. Employees are awesome. I drove from Dallas and greenway Mercedes never disappointed me. 👌

Excellent staff, superior service, and comfortable waiting area. I usually get a loaner for convenience and it so easy to get in and out.

Overall great customer service from Mercedes Benz Houston-Greenway. Thanks El and all staff for welcoming me and my husband as we purchased our new vehicle!

There is no one answering phones. Skeleton crew. Can't get sales people only answering machine.

Best experience EVER! Fast, quality service and best quality vehicle I’ve ever owned. GREAT experience all the way around!!!

Took about a week to get all of the paperwork taken care of, which is a bit longer than what was anticipated. It was also fairly unusual (my bank even agreed) that a physical copy of a cashier's check had to be in their hands before driving off the lot (they wouldn't accept a copy of the check and the fedex overnight shipping label). Sometimes hard to get a hold of sales team or finance team. Sales team isn't as knowledgeable about vehicles as I thought they would be and finance team could be a bit slow due to there only being a few finance managers. However, overall, friendly team that genuinely wanted to help and tried to deliver good customer service. Derrick was great.

Miss Bridget was friendly and professional. Everything was done exactly as promised and we will return when the electric EQE is available this fall to talk to El.

MB Greenway of Houston always brightens my day! The team is friendly and professional. My service advisor, Peter is fantastic! I went in for service; he answered all my questions and provided the information I requested all in one visit. Thank You for all your help and making my appointment as smooth as possible - luxury care and service at its finest!

A very pleasant car buying experience! No games or BS. Delivered on everything promised. I hope to do business with them again in the future

Mercedes greenway always takes great care of me and my car.

very clean with all amenities available to customers.

I'm felt very friendly and professionalism due to service . I'm felting like questions and helps whenever I am concern . They will to help refix and in progress. Very friendly costumer,with friendly smile . This very appreciate, make my day feel happiness. I'm would recommend this Greenway Mercedes-Benz of Houston! Great Day's 💕

Mercedes-Benz Greenway always delivers good service. They communicate with their customers in multiple ways. They have friendly customer service, and they are also well organized, keep great records along with getting everything done in a timely manner.

Superb Service. Always accomodative even with small problems. Highly recommended. Babs

st time @ MB Greenway and very impressed to their professionalism

Great dealership! Got me a great price on a new E class! Wont markup and scam like other dealers.

We are very satisfied with the service provided by Jacqueline who is professional and customer oriented.

The service at Greenway is always exceptional. Patrick has taken care of my vehicle very well. The administration is excellent here. You will not be disappointed.

My recent service visit was not the same service that I have received in the past. Had a service appointment scheduled for a Wednesday but happened to have a tire issue the weekend before. Dropped the car off late afternoon on Monday (after calling to give tire info and confirm they had tires) and said when the service happens I want to replace all 4 tires. Please make note of this so they can be ordered if needed. I knew I was going to be without a car until Wednesday but was hoping not to prolong it. Wednesday comes along and they need to order tires. So dropping the car off and communicating what I expected did not help. In the past I had thought the service department was great, but this time was a huge let down. Communication was less than stellar, I may just try another dealership in the future for service. Also ordered a new MB fragrance and was sent the wrong scent. Honestly, I am not even sure the service tech ever listened to me.... so frustrating!

Great service. Highly recommended

For the first time I received service from Jasper. I was very pleased and he made feel very comfortable about resolving my issues and went above and beyond to help me. I will definitely return because of his commitment to helping his customers.

First time at Greenway Plaza Mercedes Benz, and the customer service is exceptional. Remus B. was attentive (in contact throughout the buying process). Highly recommend to ask for him for your next car purchase!

I dropped all other dealers shortly after speaking to Rokan at Mercedes-Benz of Houston Greenway via the phone and emails. He called me back quickly after I left a message. He also answered my questions with additional info that I forgot to ask in the email. He really understands what his customer wants and goes extra miles to make me happy. Rokan is so friendly, professional, and easy to work with. Thanks Rokan for helping me. I really love my new Mercedes-Benz.

Jose in the parts dept has a bad attitude. Rest of the crew is good.

Remus Bulmer got me right I totally recommend him if you’re looking to buy a new or used vehicle ask for Remus I guarantee you won’t be disappointed

This is my second time purchasing a Mercedez from Mercedez Benz Greenway and both times I left impressed with how profesional and nice the staff is. I would highly recommend buying a car from Remus Bulmer! His personality is great but he’s also very helpful and passionate about what he does. If you’re a first time buyer he will steer you the right direction! Overall great experience and with no doubt I know I’m taken care of at this location.

I came in for a brake service check up and Jerry Jow The greenway MERcedes Benz provides an excellent service.

Amazing experience due to Hector who went above and beyond to help me.

Very friendly greeting , and service , at a reasonable price. Cared about all of my concerns.

Was a very pleasant experience and Corian was Awesome sales person. She made sure we was satisfied with our vehicle. If you looking for a Mercedes I suggest Mercedes Benz Greenway and ask for Corian.

The service is exceptional, my advisor Jacqueline always knows me and is attentive to make things work for my schedule and service needs for my AMG.

Excellent Service! Always a pleasure to do business with Mercedes-Benz Greenway.

I think you would receive better service at another dealership if you are looking to buy a car. Came in asking about the GLE and the salesman didn’t even want to really take any time with me. If I could have gotten my questions answered I was prepared to buy but was told I could not test drive anything unless I set an appointment for next week. I’m here now, I don’t have time to come back and forth to a dealership during the week. I spent a little less than 10 mins from the time I walked on the lot to leaving because the salesman seemed preoccupied with getting back to something more important than selling me a car. If he was busy I don’t understand why he didn’t just let someone else help me. Overall a lackluster experience and I would go elsewhere to receive the service you deserve. Just not a welcoming experience at all. Feels like they don’t really care if they sell the car or not. I’ll just buy a GLE from the Sugarland dealership down 69.

Now is a really bad time to purchase a car.NO negotiation on the sales price and I only buy CPO. I guess the good news and that I'm never afraid to walk away. I handle the finances and I know exactly what I want to spend and get a loan for so if the numbers don't work... I wait. I hate it when the salesman goes back and forth to the manager because my only leverage was my trade. I finally got up and walked over to the manager and we got the numbers to work for me. Don't know what happened because I didn't check this before leaving the lot.. the car did not include a manual in the glove compartment. The salesman was also misinformed on the estimated interest rate on the loan if you have good credit. Also wrong on the dealer warranty so I had to spend more for that. Other than that, I really like the car. Will probably keep it until prices on electric vehicles comes down. (5 Yrs) Should get a good trade-in value on it. Well, I hope I win the fuel gift card. I could really use that!

As much as I don't like the whole experience of buying a car,but my family and I had a good team to take care of us and treat us as their own family. Thank you Frank Wong and Mohammed Khan! Car shoppers need people like you.

Overall experience was great. Carolyn was amazing. She contacted me within 5 mins of my online inquiry and found exactly what I was looking for. I like the fact that she didn’t try to sell me anything other than what I wanted specifically. The process was quick, easy and efficient.

As stated in the other review we had a pleasant car buying experience with John and would recommend him any day. The only odd thing is after we purchased we got a generic email asking if there?s anything the gm could do to help us make a decision in the purchasing process. If you truly value your customers as ?family? I wouldn?t send those emails out after they?ve made a purchase.

I have a good experience in the process with my sales man Muhammad Khan, he meet all expectations. He work with me through the whole process.

This is the best dealership to buy a MB car and get the service.

Muy buen servicio , me gusto mi carro y como me ayudaron

El made my car shopping experience amazing from the minute I called to inquire about inventory. As I test drove the vehicle and went through the application process, his presence and office was so peaceful. Then, Kevin from the Finance Department was pleasant and thorough. He also gave helpful insight since I’m new to the area. After I left with the vehicle, I was impressed that El kept communication open by calling to see if I had additional questions about features. I would absolutely recommend getting your next car from Mercedes-Benz of Houston Greenway, and asking for El!

It was smooth and easy, Chris did a great job and the rest of the staff helped out

Excellent in all respects, as always. Everyone is pleasant, friendly and courteous. All expectations are met and a free car wash!

Love to buy my car here! Everyone very professional. My sales person, amazing!!!! Give you time to think and super kind and nice. ( Carolyn) Everything else we love it. Definitely we will change our car with them in the future.

Mike Walsh and his Mercedes Service Team at Mercedes Benz of Houston- Greenway are focused professionals who get the job done efficiently and effectively. Mike Walsh will go the extra mile and make every effort to ensure that his clients’ Mercedes are in optimal performance. I highly recommend Mr. Mike Walsh and his Mercedes Service Team.

My car was a C300 two door white with black top and it is gorgeous color inside and out love the functions, and my salesman was very professional and helpful with all my concerns

Mike Walsh and his Mercedes Service Team at Mercedes Benz of Houston- Greenway are focused professionals who get the job done efficiently and effectively. Mike Walsh will go the extra mile and make every effort to ensure that his clients’ Mercedes are in optimal performance. I highly recommend Mr. Mike Walsh and his Mercedes Service Team.

I just brought a Jeep Wrangler from them, it was the worst experience ever. the sales person had no clue about the car and even admitted he does not know about Jeep, yet failed to transfer me to someone who know about the product. Also i was informed the Jeep comes with the Aftermarket stereo but i was told the original will be given (it was already in the car) for me to get fixed. but when i took delivery of the car it was not to be found. and the sales manager and the store manager refused to replace the stereo

It was a pleasure meeting the new advisor Bridgitt, she was very professional, friendly and made things very enjoyable. A new experience with a message video of the service that was going to be performed was nice to see. Thanks again

Shout out to Jay K. Six years with my advisor. Different service experience for everyone.

Excellent service, great waiting areas with nice coffee and snacks.

Greeted by name upon my arrival. Explained the appropriate wait time and cost. Kept me informed throughout my wait.

I had a great experience with this location when I recently had my car serviced , everyone was super helpful and went over and beyond my expectations

I had such a wonderful experience buying my Mercedes GLS450. I had the pleasure to work with Ryan Clauss and he made everything simple and easy. He was very friendly, honest, and very helpful. He made the process super streamlined and kept us up to date with how our car was coming along. I enjoyed every moment of buying the car, from picking out our order to picking the car up. I wouldn’t have wanted to work with anyone else. He was truly a gem!

Jessica, my service person, followed the note I sent concerning service & repairs needed. She was courteous as always & when we talked she listen & followed through on what was to be done.

This was my first time using this dealership for service I was totally totally satisfied excellent customer service highly recommended

Great customer service from shady, he was very helpful

Great dealership and Don M was the perfect salesperson for me. No nonsense and to the point. Great selection of new and used along with total knowledge of every detail of what they are selling. No upselling or add on here. Will be back the next time too. Excellent service start to finish.

I have purchased 2 vehicles from this dealership within 2 years. This dealership are good and surrounded by nice employees. I had navigation issues with the E300 I recently purchased from them few months ago. I took it back to them and they fixed it . They also filled up my gas tank and save me gas money to drive my mercedes back home to Dallas. I will definitely purchase from them again.

Thanks Mercedes-Benz Houston for fixing my flat on Saturday. You guys were so nice to get me in & out quickly from a long 20 hour drive….I really appreciate the VIP treatment 👑

The service team at Greenway Merc went beyond their usual excellence to address service issues and adjustments requested on my vehicle. It looked and sounded better and drove like a new car again.

Very easy to work with, scheduling service appt was a breeze, the process of dropping car off was simple, I was shown the work to be done and estimated cost. Communications of car being ready for pick up was excellent, text as opposed to phone call saved me time having to listen to a voicemail and/or having to call back -genius. Check out was speedy and very professionally handled, no waiting. Kind of wish my other cars were Mercedes too.

I had a great experience at Mercedes-Benz of Houston Greenway, working with Laslo to find my next car. I was searching for a used vehicle, and he helped me narrow my search. They had plenty to choose from in their inventory. That saved me so much time, and I was able to find a car I love. Laslo answered all my questions and made the purchasing process very smooth. I would recommend this dealership and plan on returning in a few years for my next purchase.

Setting up service appointment is Relatively easy. Pete who usually is not my service person was able to take care of me. Followed up throughout the day on the status of my car. Would definitely recommend this dealership for service again. Everyone always nice and communicates clearly.

Great service and surendra and ryan were great to work with.

Overall Jay and the service people did a very good job.However , the damage to the front windshield was not completely repaired. Everything else was excellent

Exceptional and friendly service by Michael. Highly recommend

Tim Jue is my advisor and had to work with Chuck Cartwright a few times. Both gentlemen are fantastic and have gone out of their way to help and I have to say my C-300 required some help several times. If there is a reason, I may go with another Mercedes car it is because of these two people.

Go Find Jerry Jow who is my King of Service - He is EXCEPTIONAL

Jay handled everything very well. Kept me well informed and was very pleasant to deal with.

Vehicle inspection was excellent with note of upcoming service. Jerry Jow is an exceptional service representative for Mercedes Benz Greenway. He is knowledgeable, accessible, kind, and always has great customer interaction. Thank you, what an asset to the company.

I was greeted by my service advisor (Minh Thach) with enthusiasm and knowledge of what service my SUV needed. Very helpful.

I had a great experience when dropping my car off for service! My mechanic Ray was friendly and kept me updated!

Great service and friendly atmosphere , Ian interested in the Eq electronic car.

Guaranteed good service every visit

Our experience with the service department was very smooth pretty darn quick Patrick was very helpful answered all our questions we like him

Just got my 3rd Mercedes! GLE 350. It’s a beautiful vehicle, but the two reasons I purchased at Greenway is because of my service advisor Chris Plumbo and my new friend Coco! She is dynamite, she took care of everything and kept me in the loop during the process. Excited and i love my new GLE!

AutoNation offered me a great price for my car. I thought it was to good to be true, Zied made the process easy. I will definitely pick Mercedes-Benz of Greenway for my next auto transaction.

It was a great experience, didn't have to wait long at all

The vehicle purchase was great however the Veritas extended warranty isn’t what they claim. I was told it included everything except a few specific items. After getting home and reading through the volume of paper work I discovered that coverage wasn’t as described so I decided to cancel. After a lot of time in the phone I’m told that’s is in the cancellation portal and I should expect my refund in 4-6 weeks. This is unacceptable. They sure didn’t give me 4-6 weeks to pay them. I’m surprised that a reputable dealership would sell this garbage.

Had a very good experience despite purchasing from out of state which added some complexity to the sales process.

I love working with Timothy. He is amazing Representative. He follows up and keeps me updated on the status of my vehicle

Sam Mirza was awesome to work with and made the entire process of trading my car and buying a new one easy and seamless. Would highly recommend them to anyone in the market for a new car!

Service is fantastic! Desk up front at checkout is welcomed!

They inspected our vehicle for trade in value and left the sunroof open. We tried to close it and it would not close. I held down the wind deflector and closed it but they did NOTHING but argue for 45 minutes! We probably have used the sunroof twice on this car and it is not even paid off yet. So my advice is to definitely not go to this location if you care about your vehicle or customer service. They had their own mechanics who probably could have fixed the problem within minutes but argued with no apologies. You can’t understand by just reading this but 45 minutes in the Houston 99F tends to upset many people when the customer service is that poor! No wonder society is failing

My representative Kevin was very helpful. The problem was repaired while I waited.

My experience couldn?t have been better. My advisor, Michael Alf was knowledgeable of service and maintenance. I was handled professionally and also learned a lot about my vehicle. I?m very pleased.

Communication throughout service was prompt and Peter helped speed up process by having all documents ready at time of pick up.

Always excellent customer service. Technicians are the best in the business

Best experience ever. Jasper was the greatest. He took care of my cars needs exceptionally well.

Made to feel welcome at all times. The entire staff/team worked together to make this a memorable experience .

Really appreciated the patience our salesman David Griffin had with us. Everything we asked for he provided and made us feel comfortable. Nice follow up afterwards.

Beautiful dealership with nice amenities, drinks, snacks, and friendly folks everywhere who are willing to help. Fair dealings and professionalism was top notch. They gave a good price on my trade-in and offered a fair deal on a new vehicle purchase. I already sent my own mother in law and aunt to them to get new vehicles as well.

Kevin Graves has been my service advisor for 10 years. He is always on top of all of my services. He will call and explain to me what they have done on my car. He always remembers me and I am his loyal fan. He is the best service advisor I?ve ever had at any dealership I?ve worked with.

Really great and efficient communicative experience with the service team!

My new car was a process however the team got it done.

Jacqueline Campos is a nice and professional service advisor, she listens to customer requests and does the best she can to help her customers. We trust her, she is an honest person. I went to Mercedes-Benz of Houston Greenway to take care of my car for many years, their manager is a good leader he makes good decisions and solves problems.

I had great car-buying experience at Mercedes-Benz of Houston Greenway. This is my first car in Houston, the professional guys helped me a lot because I am not familiar with cars and sometimes it was difficult to understand. They are patient and friendly introduce in detail to me. Overall I saved much time and brought a great car. I love this car. Many thanks to Sam, Roley and product specialist.

Great service. Using since 2013 for service and never had a problem.

I am a return customer at Mercedes-Benz of Greenway & have had the pleasure of working with, Ryan! Friendly, knowledgeable & efficient - Ryan will gain insight into what you?re looking for & will offer personalized solutions to suit your needs. It?s all a pleasant conversation & experience from beginning to ?until next time?. If you?re in the market for a car, I highly recommend connecting with Ryan - he is patient, thorough, responsive & has a great follow up ethic after drive off to ensure you?re enjoying your new car. Thank you for making this an experience to remember & for getting me taken care of, always - until next time!

Amazing service ! I give beyond 10 stars. Go to Laszlo he’s amazing .

The Best Customer Service Ever, I recently took my 2019 GLC 300 for a few problems to be fixed, and like always they took care of them, To me this customer service among all the Mercedes Benz Dealers in Houston,TX. Is the best ! Ernesto Gutierrez my service Advisor, Teresa on Financing and obviously the General Manager, They always there when you need them. Thanks to the whole Mercedes of Greenway Team. Keep up the good work!

Always prompt and efficient service. Been servicing our 2010 ML350 since bought. Never had to return for incomplete work.

They always get the job done and take care of me in a timely manner .

Fast and friendly service.

Jessica is a good service technician. I've enjoyed working with her for the last seven years. Always arranges for a rental car or shuttle back to my office.

Great Experience. Transaction time took less than 3 hours

Go in for one issue and I get, without asking, a list of other issues ?wrong? with car worth over $11,000.00 aside fro over one thousand for initial issue. Really? Car was functioning fine other than a light coming on. This has been consistent all the years. Done. Sold car and bought a non- Mercedes.

I waited 4hours and have to bring my car back on Monday

This was my very first experience at purchasing a Mercedes and I must say will not be my last! Surender Kamnani was an absolute joy to work with. He is very personable and humorous. He made my experience one to remember. Surender took his time and made sure I understood everything about the car and that I did not make a decision that I didn’t want to make. It wasn’t just about a sale to him he wanted to make sure I was satisfied with my choices and for that he gets 5 stars!!!

Excellence Service. Got my car inspected, service was quick and simple. Very efficient group, work fast and diligently to get the issue repaired.

Great experience, my service adviser Jay Mendoza is the best.

Fantastic service from Leigh Bennet and the team!.

Kevin Graves is amazing service advisor! Definitely have all work done here because of his professionalism

Leased a 2022 S500. From test drive, to ordering and delivery, great experience.

Mike Walsh at Mercedes-Benz of Houston Greenway is our service advisor and has been for many years for my husband's and my Mercedes cars. Mike is an outstanding service advisor. He always gets us in and out as requested. He is very professional and attentive to our needs. We received a Service A for my Mercedes this week and everything worked out fine. Jacqueline C. also assisted us and was very professional as was Armando, the shuttle driver.

Great service! It was for a state inspection but we got a lot more things done for free: car wash, inspections, and of course there is the nice coffe bar.

Luxury Automobiles, and luxury customer services. Artem exceeded my expectations. He went the extra mile. I strongly recomen him.

Very pleased. The efficiency of this very busy service area is remarkable. I received very polite and prompt attention, almost no wait at any point. My car was serviced, then washed and interior cleaned. I recently purchased my car from Greenway and this was my first service experience. Very Impressive, especially since the place is so busy!

Good experience results on how i make $10,000 every week!!! This has been an incredible experience from day one! This wasn't my first time trading but honestly i didn’t know what to expect when i first joined. After much loss. God walked me through the entire process from start to finish, which was a HUGE plus! They made the entire process so easy and hassle-free! I’m very impressed! I will definitely be referring her to you all. You can start making money through forex and bitcoin trade. Her Name is Mrs Shaila Bratton. You can reach her via Email on sheilabratton354@gmail.com WhatsApp Number : +1(510)224-4372 Success doesn’t come to you, You go to it... I’m not the one to call you to invest and have a bright financial situation. If you know what’s right, you’re supposed to contact her now and start trading ASAP.

Amazing positive experience with my service advisor Michael Alf. Michael was pleasant and easy to work with from start to finish. I will absolutely ask for Michael to be my advisor next time.

Repairs and recommendations for future purchases was done i a timely manner.

My issue was in service dept Jay Kohn was the worst. He tried to add 2 extra services on me without even asking me. Then just walked away when i asked him about it. I had to ask for his boss. Stay away from this man older looking guy with grey beard. Jay Kohn shame on you!

It was a great experience. From Carolyn in sales, to Roley in Finance, and the best, Chance in orienting me for 90 mins on the my first electric car. What an amazing job he did. Great teacher, and very passionate about what he does. Very knowledgeable and willing to share his wisdom in a very effective manner. The only matter that is confusing and no one had clarity was the 7500.00 credit from Government and the certification needed.

Welcoming start, updates during the day, Video recap from tech showing my car was informative. Car ready as promised.

Love the service they all make ne fill like i am family, and they all ways ask if i need anything

Dealership was great. Would recommend to friends/family

I purchased my 2nd mercedes from them within 2 years in a row and everything went great. There staffs are friendly and also a nice environment . I will definitely patronized them again

I am always treated with very well at this Mercedes outlet.

Attentive and Professional Staff. Jay Kohn is an extremely knowledgeable Service Associate. Work was done in a timely manner and vehicle was delivered nicely washed.

great service the entire process was seamless. I dropped my car off got a loaner and picked up my car the next morning

Want a dealership that offers excellent customer service this is the place. I highly recommend you check them out. Manny Rodriguez is awesome. Friendly and courteous. I will be doing business with them again.

The service team is amazing from beginning to end. I appreciate their level professionalism, communication, and sense of urgency. They leave a favorable watermark every time.

No pressure, was given lots of information to help me make a decision, was done with purchase in less than two hours!

Great service from pattel at Mercedes

Peter Schermerhorn, Service Advisor has been our advisor for quite a while and is the best! He's always available with or without an appointment. He's patient, understanding, and always takes time to solve the issue. As mentioned, even without appointments he always takes time to listen and take care of the situation. He has a great attitude, he's very knowledgeable and knows the products. We hope Peter stays with MB for a very, very, very long time. We need him! MBenz needs him! Thank you.

I like Mercedes-Benz of Houston Greenway. I have purchased 2 of my 5 Mercedes. I received good customer service and decent deals. I have purchased from 2 of the other Mercedes dealerships in Houston and like them both for different reasons. Sincerely, Dr. LaShonda M. Jackson-Dean

Very pleased with Experience. It was a smooth, hassle free process. Salesman didn?t pressure me to buy.

We drove to Houston with the hopes of finding a specific dealer. After working for several hours trying to negotiate a fair deal at another dealer we left and came here and within a few minutes they made us a deal we couldn’t refuse. No haggling or pressure at all. First class treatment and service. I highly recommend them. Best car buying experience in 45 years.

Coco Godinez and Chance Hamm were both wonderful and bothered enhanced the experience

Joseph was a great help, he made the whole process easy. He provided the best service possible would most definitely recommend anyone to him!

excellent service and care

Very pleased with my service Jessica was awesome.

The car buying experience was not a great one at Auto Nation-Greenway. The service/repair department is not too bad. Bridgitt was excellent. However, they did not wash my car after servicing and left mud on the door and mat of my car.

They got me in, and out by lunch. Ray got 💯.

I am always well taken care of by Jay in service. He has been my service advisor for years. He is truly amazing!

Great experience from start to finish. The service advisor kept me informed along the way despite a few delays.

I do not recommend this dealership. The Finance Manager Ravi S is very shady. He told me directly that the dealership will not allow me to use my own financing. I called Mercedes customer care and the representative stated that does not sound right, as I expected. I contacted the dealership back and the sales Manager stated that outside financing is not a problem. Apparently the finance manager was trying to force me into going through his preferred lender at a higher interest rate! Ofcourse he did this after running my credit and me putting down a deposit. Run! Save time and spend your money with honest people.

great experience great staff yall get highest regards from me and my wife

Picking up my car was an issue.

I appreciate Mercedes ? Benz of Houston Greenway, they always exceed my expectations for customer service. Thank you for taking great care of me and my car! I love my Mercedes, I feel I?m in good hands? definitely striving to keep me safe and comfortable out there on the road!

I got my car back the same day The shuttle driver was courteous and prompt!

Very please with hospitality of the staff everyone friendly and helpful

I just purchased a Mercedes GLC 300 and in these times were inventory is limited she made it stressless. Carolyn did a great job keeping me informed through out the process of vehicle getting delivered to dealership. Totally recommend her!

My salesperson, Chris O?Banion, was great to work with. Purchasing the vehicle was an ?experience? than just a transaction. You can tell Chris loves his job by his enthusiasm. The videos taken at delivery & fortunately for me prior when vehicle arrived ?fresh? off the truck made the experience memorable. Chris you bring professionalism to the industry. Keep it up & I wish you great success in your career!

Joseph Garcia made the purchase a wonderful experience. It could not have been better.

I've used this MB place for over 6 years and the service has consistently been professional, friendly at a reasonable price. I especially want to recognize Brigitt as she's serviced my car from the beginning.

Great experience when I had my car serviced , schedule and work was done as expected

I recently bought a vehicle from Greenway Mercedes. Sam Mitzi was my salesperson. He is extremely knowledgeable about the vehicles and a person of integrity. It is by far the best dealership experience I have had. Everyone who works their is kind and willing to help. I shopped more than 15 dealerships and am blessed to have found and purchased a car from Greenway Mercedes. I highly recommend Sam and Greenway.

Always very nice and keep you updated on service repair status.

It was easy, convenient and fast. Peter was helpful and is always Jerry Jow.

The car that I purchased inside was very worn and I asked for some touches. The arm rest, steering well, driver knobs, radio buttons and crack on the windshield. The arm wrest was fixed for 250 dollars and I'm waiting for a windshield to come in. I'm driving with an obstruction view until then. Also the dirt in the car was horrific after it received a inside detailing job.

Courteous and prompt service

I appreciated buying a Mercedes and the attention received by Sam Mirza at Mercedes-Benz of Houston Greenway.

The service advisor Dr. Chris Palumbo is great guy, very Knowledgeable, polite and Honest, I like him a lot!!

Always a great service, professional and friendly? my Agent is Awesome.. always ready to help and facilit� my in and out process.

Walked in to MB Houston Greenway to purchase a pre-owned vehicle. We were take mb cared of by their associate Ryan Ismail. He was accommodating and professional. The whole experience was smooth and transaction was seamless. Thanks to Mo Diab and Jay Gomez for taking care of us during our visit?

Great service, convenient location, friendly staff

My experience was quick and professional. Hashard was wonderful. He listened and was determined to meet my requests and ensured that I purchased a vehicle that suited my needs.

Excellent service without a definite service appointment

Service Coordinator was very attentive to my needs ? complete attention to my reason for servicing.

Always a great experience every time! Thank you Michael Alf you were a great help!

I brought my car in for a recall. Received immediate greeting. My Serviceperson, Jacqueline Campos,was great and very responsive. She brought the paperwork to me as I cannot walk very far. I also had a great experience buying the carfromRyan Ismail.

Terrific customer service at this location. Repairs done correctly and timely

The service that was provided was good service. It didn?t take long and the technician was very professional

Jasper Mendoza took good care of my vehicle needs. Getting a loaner car was simple and fast.

Everyone was great and the entire service process went very smoothly. Very happy with everything!

Every Time I go to Mercedez Greenway. I get great Service and AttentionAttetion

My salesperson was so very helpful and worked with me until I found the car that was just right for me. The finance person was very helpful with explaining the whole financing process. He also worked with me and got me the numbers that would fit comfortably in my budget. Thank you!

I’ve own different car brands and I can honestly say that the experience with Mercedes is above and beyond. Jacquline Campos, one of the Service Advisors couldn’t be more helpful, knowledgeable, professional, accommodating and kind! She made the not so fun service process of the car a really good one! JCS

Sam was great. Very pleasant experience. He took his time and explain multiple vehicles to me and the features on each. Will definitely see Sam in the future.

Perfect service , the car was taken in, was serviced and completed in a timely fashion.

Ernesto has been great he goes beyond his work to make sure my vehicle is running smoothly and answer any questions I have regarding it

I was in and out in an hour from start to driving out. a seamless process with great professionalism. post buying experience needs to be worked on sales rep should make sure the product delivered to the customer was all in good condition.

They’re the best around. Have kept my rear AMG car in best shape. Gone above and beyond for her. On the spot corrections and solutions to any issues work done as promised.

Cade was really helpful.. he went over with us different options and helped to choose our CAR. Very professional and courteous.

I was supposed to receive an update on my airbag replacement due to a recall but still haven?t received a phone called back.

My advisor Jerry Jow at Greenway Mercedes in Houston is the best. He informs, updates and follows up whenever I bring my car for servicing. Courteous, friendly, know. Absolutely the best customer service.

Jacquelyn's professionalism, along with extensive knowledge and friendliness, makes my car service experience a favorable one, erevytime. From the beginning to the end, everyone I encountered in the process was extremely pleasant. Thanks again MB Greenway for the excellent customer service you have provided!

Friendly and efficient service.

Getting my car service was helpful and help me understand all I need for my repairs. Not only that they provided videos to show my damages I like that it was very helpful

Jessica Funes. Service Advisor Excellence. ENUF said.

Minh was extremely helpful I miss Javier Nothing else to say

Facility is first class and staff are very personable while remaining entirely professional. Everyone seems to know their job and how to do it without hesitation.

Purchased my 3rd 350 from another dealer, which was a huge mistake. However, once the guys at Greenway started taking care of my 350, all my issues were resolved. I just ordered my 4th GLE 350, 2022, and I'm so happy. - LaTrice Gault

Great buying experience. Staff knowledge and friendly. Benny Gates, Joseph Garcia and Donald Cyprian are all 5 star to deal with.

I had a great overall experience buying my new car.

We bought our 1st MB from Remus Belmur he was super professional and got us what we wanted and we will buy again from MB GreenWay and from Remus, 100% completely satisfied !

I called for a schedule A auto service and was able to get into the dealership after work on the same day. I waited a reasonable amount of time. The work was good and my service adviser Jerry Jow was excellent.

WARNING: I bought a brand new 2021 GLC here. BRAND NEW and my car is already in the shop needing a completely new engine. I live in Louisiana, called and they told me it’s not really anything they can do. NO ONE could give me at least a loaner car,or provide a rental car. There is no telling how long I will be without a car. This car has less than 20,000 miles and needs a new ENGINE. Now I’m stuck paying out of pocket a rental car and a car note for car I don’t even have! This is Luxury?? Do not recommend.

Artem was actually incredible, extremely patient but quick when he needed to be. He went straight to the point and made small talk, I adored him and the other gentleman who had only been there for a few days. There was one man who was sort of unpleasant, he seemed to have a "let's get this over with" vibe during the pass around time. Thats what I call the time frame in which different people try to come in and close the deal. He gave up on me extremely quickly and had a judgemental tone. Luckily Artem, the finance guy who closed us, and the tech? Guy who explained my car features made up for that man's lack of professionalism

Time for a recommended service and chris took great care of me. A little pricey

My advisor is wonderful. Thank you Peter! But former advisor terrible. Had car 2 months would not start. Tried for 3 hours to get response from roadside assistance. Sent a tow truck the next morning! Had to have a new starter!Then a bad tire after having had to have a new starter and no spare and it does not have tires like my prior BMW which you can continue to drive on!

Always excellent Service! MB Greenway Certainly sets the standard for others to follow!!!

The service department is professional and well organized. Peter, my service advisor is personable, knowledgeable and very efficient.

From the moment you get there, you?re greeted and helped. I?ve been using this dealership and my service rep, Kevin Graves, for over 10 years.

I was extremely please with how quickly I received my vehicle and the great service that was provided during the entire process when purchasing my new car

Ryan and the entire sales team were super helpful, efficient and friendly during the purchase of my new car. They made it a very pleasant experience and made sure I knew everything about my new car before driving it off of the lot.

Christopher O'Banion treated us respectfully and very honestly. Great salesperson! Ali in finance was great. He made the transaction run smoothly. Great experience!

I have always had nothing but the best service from the Staff at Greenway. Tim Jue is the best service adviser that I have ever had the pleasure to work with. He remains engaged with my automobile until the work is completed keeps me updated.

Exceptional customer service experience given by Chris O’Banion (Sales) and Donald C (Finance). They went above and beyond to assist me in the process and I absolutely love my car! I would definitely recommend to anyone, not only interested in Mercedes, but ANY type of vehicle!

I'm a huge fan of the service here. I've had a few difference cars over the years I can never leave luxury after the experience that I've had here. I get updates in a timely manner and prompts responses. I really enjoy having a go-to person for my service needs.

First time service of car and people were awesome . Had a little delay at the beginning because couldn?t find my name on appointment sheet but overall first time experience was great.

good customer service ....always.

Ernesto in service department is wonderful! He always gives my husband and I first class service. He does a great job of providing status updates and explaining all questions we have. We only visit Ernesto when our Mercedes needs a service