Recent Reviews from Mercedes-Benz of Houston Greenway

The service was great and quick , I dropped my car off got my loaner , my car was ready in a day , I picked my car up and gave back the loaner , it was fast and they did a good job

Excelente servicio y atenci�n Quede muy satisfecho con el trato prestado

Súper buen trato!

Buying our new car was easy with "Mo"! His communication with us was amazing and his knowledge of the cars and the process made our purchase smooth. I have never met a car salesman like him! Thanks Mo!

After may years with Greenway, I came back to purchase a convertible C Class. I was supposed to buy this car in 2017 but I bought a GLC instead. This time I did just about everything online with the assistance of Remus Bulmer. Remus made the transaction seamless. I am not one for spending time in dealerships, so 30 minutes it about the max for me. The only hold up was my bank taking excessive time to complete my wire transfer. I guess they figure since I am over 55 I can't know what I am doing with my own money. I would highly recommend Greenway if you are in the market for a car. {Original review from 6 years ago} As always my experience was great. After 119,000 miles my rear brake pads and rotors need to be replaced. For the last 9 years my car has been a maintenance dream. I was able to drop my car off and leave with a free 2016 350 E loaner. One of the great thing about Greenway Mercedes is you get a loaner when you bring your car in for repairs. My SLK is 9 years old and my Service Consultant, Jay Kohn still offer me this service. Jay has been my Service Consultant for the past 9 years and he has always taken very good care of us. This time my service took 1.5 days and I really enjoyed driving a larger car. My SLK is great but I am low to the ground. I am looking forward to the 2017 models. I been waiting for 6 years for the convertible C class to be released. I will be purchasing my new car from Greenway because of their great attention to customer service for the last 9 years.

carlos mira is the best, no hassle, easy to talk to and very straight forward.. did not waste both our time unlike other dealership

Terrific experience, as always, with the sales and service team!

All Mercedes Benz’s workers are great, very kind and the customer service is their priority. I highly recommend this agency. I’m very satisfied with the service that I receive.

Great buying experience! Coco is the best!!

My husband and I were just looking. Not ready to buy a car. But after talking with Remus Bulmer, he was very professional and knowledgeable. It was an easy decision to go head and purchase the car, and there no pressure from Remus. Keep up the excellent customer service.

We recently moved to Houston from Alaska and purchased a vehicle. The car was lacking a few things: an extra key, programming, and navigation system. Found Mercedes-Benz of Houston Greenway and worked with parts department (Joe and Allen) and service advisor (Peter). With the help of Peter and the service team, all three items were installed and up and working. A great group to work with!!

Dropped off my vehicle for an inspection and oil change. No waiting as I had an appointment. Driver took me to work and picked me up when my vehicle was ready. Can it be any easier? Thank you!

Great transaction. This is my third experience with your group. Excellent people . Thanks. Gary Tatum

M Khan was very courteous, professional and provided expert customer service.

The overall processs was very smooth. Both, Mr Sam Mirza from Sales and Mr Ali Akhavan, the Financial Service Manager, were extremely knowledagble, courteous and helpful. They made the overall exoerience very pleasant indeed.

Very poor service! The dealer even provide a shuttle on my way back to the shop! I had a flat tire and they fixed it poorly … it’s flat again! And the communication to the customer to let me know the details of my car was literally zero! Also I had to wait almost 25 minutes after I arrived to pick it up. It took more than 9 hours when the advisor told me 3 to 4 hours.

My experience at Mercedes-Benz greenway wasn’t anything short of excellent thanks to CORIAN SMITH ! Corian is extremely patient and understanding. She made me feel as though she wanted me to have the car as much as I did and worked with me to achieve that. She was positive, kind and caring at a time where I was already under a lot of stress. Once I made the purchase of my car she took the extra step to make sure it was an experience I would never forget. Words can’t explain how thankful I am to her for not only being my salesperson but being a genuinely caring person. She’s very informative and if she doesn’t know the answer to something right away she will search high and low for it. Best experience hands down that I have ever had with a dealership. Thanks again CORIAN SMITH !

Honest review of the problem, quick and quality service, good service advisor

Quickest repair in history! Had a bad rear rattle at 20,000 miles. Made appointment to check it out. Got loaner car. Turned out to be a bad rear shock and it was replaced and I was back at the dealership in less than 90 minutes. Loaner car has less than 3 miles on it!!! Makes a big difference when a needed part is in stock. Never had such quick service.

Return my car for the exact same reason and it?s still not fixed. I feel that service doesn?t really know what?s wrong with my car.

My disappointment is with the service department at the dealership. I’ve taken my car to them approximately five times in the last eight months and every time they say nothing is wrong and I’m still dealing with the same issue. I would no longer deal with this dealerships service department due to the fact they’re in adequate. I should’ve known when I had to wait an hour and 10 minutes for them to bring me my vehicle back so that I can get something I left out of here that was my side to take my vehicle and go to another dealership. My most annoying point deal with this dealership on the previous service that I picked my vehicle up from on Saturday was the fact they told me nothing was wrong with my back right tire and my back right tire is still reading loud and I’ve had to go put air in it you shouldn’t have to put air in a new vehicle Tire once a week and it’s not because of the cold air pressure is just low when is getting lower. The next time my car needs service and I’m going to deal with one of the two dealerships that are close to my home due to the fact I’m very displeased with that service that I have received from this dealership so hopefully the right person will get this information and will Contact me till six with your service advisor Jay didn’t do. I am really disappointing and I will not be coming back to the dealership again.

Amazing service - Elena and Jayro made all the necessary to complete my MB first service in a few hours . GREAT SERVICE!!!

Want to be pampered w your new car purchase, come see David Griffin! No pressure and customer service oriented. Babysat the Porsche Cayenne until it was exactly the way we wanted. Good people!

One the worst dealership I have ever seen,, service is extremely poor! You can not get a hold of your service advisor and they gave you all sort of excuses by saying text message does not work, email is down, etc. I have used them twice and every time they have disappointed me.

This is the first time I?ve ever enjoyed buying a new car

Mike Alf has been my service representative since I purchased my 2021 GLA250. I’ve never had better service experience before Mike. He is always available, returns calls quickly and ensures quality service. My car was recently broken in to…the thieves broke the passenger side front door window. Mike made arrangements to come pick up my car at my place of work and had it repaired and ready when I got off work. It is extremely difficult to find that level of service these days.

My vehicle experience was really pleasant. The salesman very noticeable about all vehicles at dealership. He was very helpful throughout the entire process

Excellent overall, very kind and accurate on setting expectations

Never have an issue when scheduling an appointment. Service is always top notch. The reps always tell me if there is an issue. Would definitely recommend to anyone

My service advisor at the Mercedes-Benz Greenway was beyond excellent. I couldn’t have asked for anything more. Ernesto, was honest and very detailed with me and worked with me through the whole process. I’m grateful for his honesty and care. Thank you so much Ernesto for everything.🙏🙏🙏🙏

Worst Car buying experience ever…I been waiting a month for the GM to call me and all I get is everyone in a meeting. No one calls back, my car has been there over a month. 2 weeks after purchase started having issues now they saying call back tomorrow

Do not go to this dealership. The service is horrible and unprofessional. Coming here makes me miss my BMW. My assigned adviser was Peter. He did not provide updates. I had to constantly text him. When I requested him to give me a call, it usually took him at least six hours. He submitted the warranty issue to my warranty company 7 days after having possession of my vehicle. Because he was not in the office one day, my car just sat there until he returned back to work. I received constant empty apologies from Peter when I complained and it's simply ridiculous. One week after dropping off my car, when I inquired on why my car was not repaired yet. Peter lied and said he just recently got the part in that day (although he told me a few days prior that the part was already in stock). You have been warned. Take your car to another location. This one sucks! Why buy an expensive car just to get subpar service?

Do not go to this dealership. The service is horrible and unprofessional. Coming here makes me miss my BMW. My assigned adviser was Peter. He did not provide updates. I had to constantly text him. When I requested him to give me a call, it usually took him at least six hours. He submitted the warranty issue to my warranty company 7 days after having possession of my vehicle. Because he was not in the office one day, my car just sat there until he returned back to work. I received constant empty apologies from Peter when I complained and it's simply ridiculous. One week after dropping off my car, when I inquired on why my car was not repaired yet. Peter lied and said he just recently got the part in that day (although he told me a few days prior that the part was already in stock). You have been warned. Take your car to another location. This one sucks! Why buy an expensive car just to get subpar service?

Wonderful experience which is no common in car buying. Rhett San Angel is a great salesman and helped us find the perfect vehicle for us.

Out of all the dealerships we visited, Mercedes-Benz of Houston Greenway was by far the best service we received! Harshad was outstanding, courteous, and very informative! I would recommend this dealership to anyone!

The Service Department is awful. I had to wait 30 minutes for the valet to bring my car, a pair of sunglasses went missing, and I just realized that they never performed the state inspection and didn't bother to tell me this was not performed. I am beyond upset that I now have to take my car back for a state inspection.

Friendly and professional.

This is a good experience. I bought a used car here. The status of the car is good and the dealer is friendly.

Oil change on 1/14/23 with Jairo was probably one of the best customer service experiences I’ve had. Great service and the got the annual service completed. All my cars going forward will be a Mercedes specifically bought from the Greenway dealership. Thanks Jairo!!

Mike Walsh, the service representative, is the reason that I have taken my cars for service to the dealership for many years. He is consistently responsive, knowledgeable, courteous, and fair. Mike is a great asset to Mercedes Benz of a Houston Greenway and to me, the customer.

Excellent service by Cade and Kevin.I would highly recommend this dealer!!

I had a terrific time at Mercedes benz of Greenway when I purchased my car.

I just bought new 2023 GLE and chris help me to build the car , he is very patient person , we came at 6.30 pm and he still give the best service . Very professional. Love my new car.

Kevin is always courteous and professional and thoughtful. He addresses all my concerns, and does so in a timely manner. I am grateful for his help. Thanks Kevin Graves! The supporting outdoor staff is great too! Especially the woman who gives you the keys to your car, whose name unfortunately, I do not remember. The kids inside the loaner/shuttle office are great too. It’s hard to work in the land of the entitled!!!

Top notch people who care about their customers. From start to finish the buying process was fair and smooth. Car was immaculate. Will 100% but from again.

I recently purchased a vehicle at Greenway Mercedes.I have dealt with them many times over 20 plus years.from the sales, finance and service everything went very well.I can't say enough.Cade in sales,Kevin in service and the finance guy treated us very well.

Service team at MB of Houston Greenway is excellent, super welcoming & prompt.

Just took my wife’s car in for the first service today. Chris in the service department has been a pleasure to work with. The customer service at this location is hands down the best I have experienced(at least on the service side). Thanks again for all the help Chris!

Excelente atención

Ernesto my service advisor was great. We used to go to Sugar Land for several years and we got tired of the issues. This is my third time to this location and they are the best dealer I've had in over 30 years of owing vehicles.

We turned in a lease a few months early after being told we would receive a credit as when we leased it we did a 1 payment for the 3 years. Both the Adrianna and her manager both said we would get money back, and we had done this prior with another Mercedes at another dealer ship. After calling MBFS after a few months and getting put back in touch with the Sales Manager at Greenway he said Mercedes did not have any early turn in incentives, and would check into it. Well never did hear back from him. Was lied to to get the sale. Will never send a penny at Greenway or any Autonation dealer. Also tried to cancel some of the extended policies 2 days after purchasing and the finance person who did contract said cant refund, when 2 of them clearly stated full refund within 7 days of purchase if requested. All they want is to get your $$$ and onto the next person in the door.

Very efficient. Their shuttle was very convenient.

Muhammed Khan took great care of me and making sure i drove out the lot with a vehicle even past hours. He was super understanding to what i needed and made sure he explained things thoroughly, The finance department was really helpful too so This is my home now.

Ask for Leigh Bennet. He was honest, informative and patience.

Great service. Service Advisor kept me updated on everything.

Walked into Greenway after a bad experience from two other auto dealerships and was kinda not in the best of spirits on finally finding a purchase. Cade Moise helped me find a "diamond in the rough" and his servi e was A1 as well as the product specialist Ashley. Turned my whole weekend around. Good job and never thought I would be driving with Mercedes lol!

Love this place! They take great care with their customers during and after the buying process. Jerry Jow is amazing. I had to go in for a battery change without an appointment and he took care of me. I was in and out in less time than I was first told it would take. He always came by to keep me updated on the progress and always assured me they would be done on time. He really cares for his customers. He is the best!

I hit a pothole on Saturday and the tire on my E350 and the right rear tire died a quick death. I drove over to MB of Greenway - without an appointment, and was seen immediately by Service Advisor Ernesto Gutierrez. In less than 2 hours my car was returned to me with a new tire and exterior car wash. Ernesto was great. The only reason I did not rate the experience with 5 stars is because I noticed that my light colored MB-TEX (standard vinyl upholstery) was dirty on the driver's seat and the driver's armrest. I didn't notice this when I picked up my car. he car's interior was clean when I brought it into the dealership, but I saw the grime when I arrived home. Having said that, I'm still grateful that I was able to have the car quickly serviced.

I bought my first Mercedes, Patel and Rhette where super amazing helping through the entire process

Excellent customer service and support The service advisor, Jessica, has been remarkably efficient and dedicated to her work and customer care. Always very kind and helpful, Bravo

Worst new car buying experience possible. I ordered my car and specifically requested on multiple occasions to have AC front seats added to my build. In fact, it was my ONLY request. The salesperson MOE Al Fawriya assured us that our car will come with AC seats as part of the premium package. After we finished my build, I asked yet again, if my car will include the AC front seats and only after I was assured by Moe that the order form included it, I agreed to sign on the order. When it got here, I took the car home only to find out I am now stuck with a car that DOES NOT have the one feature I wanted most. The ONLY feature I cared about. When addressing the issue to Moe, he claimed that it is not an option for the Model C300, which a simple google search will debunk. Also, throughout the car ordering process, I found the email responses from Moe to be highly unprofessional. Examples; When asking for an updated ETA date he responded "Hopefully, we’ll see it soon". When asking if they offer window tinting he said "No we don’t have tint guy here" I responded asking if he could recommend someone. He said "i don't have anyone but search google see which one high review around your area".... Not the service I expect from such a reputable brand. I feel scammed!!! Please do yourself a favor and purchase your Mercedes Benz from ANY other dealership in town.

Worst new car buying experience possible. I ordered my car and specifically requested on multiple occasions to have AC front seats added to my build. In fact, it was my ONLY request. The salesperson MOE Al Fawriya assured us that our car will come with AC seats as part of the premium package. After we finished my build, I asked yet again, if my car will include the AC front seats and only after I was assured by Moe that the order form included it, I agreed to sign on the order. When it got here, I took the car home only to find out I am now stuck with a car that DOES NOT have the one feature I wanted most. The ONLY feature I cared about. Also, throughout the car ordering process, I found the email responses from Moe to be highly unprofessional. Examples; When asking for an updated ETA date he responded "Hopefully, we’ll see it soon". When asking if they offer window tinting he said "No we don’t have tint guy here" I responded asking if he could recommend someone. He said "i don't have anyone but search google see which one high review around your area".... Not the service I expect from such a reputable brand. I feel scammed!!! Please do yourself a favor and purchase your Mercedes Benz from ANY other dealership in town.

Short notice repair due to hitting pot hole. Positive feedback and emotional support by service department. Chris and his team were on the spot in assisting for quick repairs

Awesome service! My Advisor Jackie Campos was very professional and knowledgeable. She answered all my questions and concerns. I was provided with a loaner and my vehicle was ready in the window of time as promised. She kept me updated on the progress and the total amount. I would definitely recommend the facility and the Associate to friends and family.

My advisor is great and always keeping me updated on my car while it was getting fixed.

Brigitt is a great service advisor; she always take care of my car well whenever I bring it in for service.

My service advisor was Michael Alf. He was very professional and courteous. We have three MB cars, all serviced at this dealer. They are AWESOME!. I bought my first MB car from Auto Nation in 2001, and put over 275,000 miles on it, before I bought my next MB car. Fortunately, this dealer is located very close to our home in River Oaks, which makes it very convenient for us. Keep up the great work!

Remas BULMER provided excellent service/support and a wonderful experience during the purchase process. Thank you so much for everything.

Excellent customer service! Peter was outstanding! He kept me informed and updated regarding my car repairs. Hassle free service!

Jacky did a excellent job I love this dealer very trusted place recommended

Taking my car for service at the Green Plaza facility is a hustle and stress-free pleasant experience. Personnel eager to help with due diligence; professional and friendly. Highly recommended :)

Excellent customer service! Peter was great. He kept me informed and updated regarding my daughter's repairs for recalls. Hassle free service.

Smoth shopping experience. Recommend.

Jacky did a excellent job I love this dealer very trusted place recommended

Professional and personable Staff with a sense of urgency. This is the second car I purchased from Greenway Mercedes. They also gave me $4,000 more for my trade in than Tesla was offering. Couldn’t be happier.

My first time purchasing a vehicle from a dealership. Found these guys from credit karma/ truecar. Talked with Mariah bout the car she processed most of my info through the phone. Showed up for a appointment on Christmas Eve from Louisiana. Decided to go early instead of waiting on my 2pm appointment, they had me processed and ready to go home in my new/used car. Financial even got me a better deal then they originally told me. Definitely a happy customer. I finally got the car Ive been wanting and even tho it's used it only had 20k on the dash so definitely new to me. The car is in excellent condition for being a 2017

I purchased a car today from Cade here at Mercedes’ Benz Greenway and I was very impressed by how smooth he made the process. Cade was super knowledgeable on all the features of the vehicle and was very professional. I highly recommend asking for Cade if you come here. Thanks Mercedes!

I purchased my Mercedes from the Greenway location a few years ago and still take it in for auto service. Their team has been excellent. Specifically, Patrick, my advisor has been consistently great. Always responsive and great with communication. He offers a high level of service and care that you come to expect with the Mercedes brand. He is a great ambassador and if I continue to experience this same level of care and service, you can expect a customer for life!

Thank you to my Sales Representative “Ryan Ismail” and the entire MB team. Purchasing a car could not be better and the sales representatives could not be more professional, honest and helpful.

Very nice people, problem is what I want from a dealership is competent helpful service, not just nice people. They kept my car for several days for a diagnostic and identified several "issues" they felt were needing attention. Unfortunately, they did not identify nor offer a clear solution to the issue which was causing the problem. I had to go to a German car brake specialist shop to identify the problem - which the dealership did not even list among the "issues" they claimed needed attention.

Had an appointment with Mr. Coreas at 10AM. Test drove the car and subsequently settled on a price. Ms. Elizabeth Caldwell in Finance was awesome !! I was pulling out of the dealership by 12:45PM in my Jetta. The dealership is amazing !! Lots to see and do

Great sales team, I highly recommend them to anyone looking to buy a car, these guys know what it means to provide great service, and make vour car ownership dream a reality. Thank you so much Harshad, Rhett and Ali

The process was unorganized from the Service Advisor to getting my car. The Service Advisor was lazy, I had to approach him about my car.

My experience with AutoNation was a very good. Very professional people that understood my needs.

Both the sales man and finance manager made our visit very enjoyable - no pressure!

What a GREAT experience with this dealership. To the point that we were willing to drive 3 hrs from the Austin area to buy a new car in Houston. From Santiago the sales manager, Kahn our sales consultant, Kevin the finance manager, to the delivery team and did I mention Kevin in finance!!!! ACES across the board! Make the trip to Mercedes Benz of Houston Greenway. You will be glad you did!

I don’t know much about cars, but I needed a car quickly and found one on the auto nation website. I connected with Mr.Muhammad Khan (sales) at the Mercedes-Benz of Houston Greenway location and he managed to turn things around the very last minute and accommodate test drives and appts based on my schedule. I am very impressed with the service. My best car purchased till date. Mr. Ali Akhavan (finance) was friendly but very patient with me, he took me through the whole process and repeated things to me to make sure I understood it. He wrapped up my purchase with a great deal. Thank you team for a great buying experience..

Her trading work is done with a level of expertise that can only be learned with years of experience at the highest levels. I was blown away by the ingenuity and thoroughness of strategy. I went in knowing 0 about online trading but Mrs Gracie Maverick walked me through every step of the process. I made $12,000 in just six days of trading, Don’t just recommend, I highly recommend. contact Mrs Gracie Maverick FX, via WhatsApp : +16692455206 Email: graciemaverick773@gmail.com

Came because battery light was on they took care of it immediately

I highly recommend them to anyone looking to buy a car, these guys know what it means to provide great service, and make your car ownership dream a reality. Thank you all

Fast and easy.

This is the place to be for all your Mercedes needs, for shopping, service, and great customer service. Experience a clean environment and professional care from beginning to end.

Starting with my first contact with my sales associate to driving off in my new car, every single person I've dealt with at this dealership has been an great experience. My sales associate, Xuhanda, is so helpful and a real delight to do business with - super nice person! She has also continued to be very helpful in the process of answering my after-purchase questions and navigating through service matters. Finance Manager, Donald, is helpful, informative, and professional - very nice guy and another wonderful experience (who ever thought a financing meeting could be fun?). Thank you both for making my car purchase experience positive. I felt confident driving off that I made a good decision both in the car I purchased and my financing.

Pleasant experiences for making an appointment, taking shuttle rides and timing to fix my car.

Jairo was our Service adviser. He listens to all concerns carefully and follows up with technicians to resolve them. We are happy with the services they provided.

Found the car on truecar through credit karma Had 20k on the dash they was asking 25k My sales associate I talked with was great. When she seen I was serious she had them pull the car off the lot and waited till I was able to drive out there from Louisiana. When I got there they was able to drop my payments bout 50 bucks a month and my apr almost in half. I was out the door within a few hours heading home on Christmas Eve with my new gift

Service Manager Jay Kohn was excellent, on time, was precise and completed the task on time

I sold my '22 Volvo XC90 Recharge to this dealership, part of Auto Nation. They were fair, fast, and easy to negotiate terms. They offered me more than the Volvo dealership which actually sold me my car. Ask for Carlos Mira, he's no nonsense and true to his word. A few emails started the process, then I went in and was out of there with check in hand in under two hours.

Excellent customer service!

I have been a client of Mercedes-Benz of Houston for over a decade. The professional service from Mike Walsh in Service is my favorite and only person I will work with. He takes care of all my car repair needs making it an enjoyable experience each time. If you want to be a member of the Mercedes Car Club...The Greenway Plaza location is the Best Choice to be your Dealersip.

Exceptional service and quality.

Great service all around. Bought a new Mercedes for my wife at Sugarland Mercedes. Then bought a new Mercedes for myself at Greenway Mercedes. We will be buying all our future MERCEDES from Greenway Mercedes. I truly enjoyed the experience at Greenway Mercedes. Thank you Jamal Zadran

Cade was really helpful.. discussed different options available for us and helped to choose our CAR. Very professional and courteous. Did my first servicing .. a great experience. They accommodate us without booking and performed thorough inspections. Rectify all the issues within a reasonable time frame.

I just leased a 2023 Mercedes GLE350 from Greenway Mercedes. The experience was streamlined and easy. Chris O'Banion, my sales representative, was friendly, knowledgeable and great at getting me the vehicle that best suited all my needs and my pocketbook. Elizabeth Caldwell closed the transaction with style! Greenway is my go-to for all things Mercedes!!

I’m grateful that I chose this dealership to purchase my vehicle. It was very pleasant and easy. Thanks to Don Morales for making this an comfortable experience! Everyone was very courteous and fun. My vehicle purchase went well and I was at ease after driving away. Again, Thanks Don Morales for being professional and not pushy like others. You allowed me to be comfortable in making a decision without rushing. I also thank you and all the staff for being patient which is very important for this kind of investment. Thanks Guys ❤️

Fast and Friendly. I don’t have much time to spare so I appreciate someone who is trying to get me in and out the same day.

Very good and helpful they helped me the whole day and if you need to purchase a car you have to come here .Best place in Houston

Their loaner service person parked the car 1cm away from the silver pole. There were cars next to my loaner car and in front . And I couldn’t back out. To avoid the car infront of me, I scratched the the silver pole 1cm away. And then they try to charge my insurance $5000 and lost time they lost on loaning out the car

Worst experience ever, they are acting like a cheap used car dealer trying to push customer… last time I buy from them.

Excellent Service. We came to the dealership towards the end of day. They had the exact vehicle I was looking for. Everyone really made us feel welcomed. Our sales person Carolyn had a great personality. She was professional and yet personable. Thank you Mercedes Greenway.

Good overall but on my first service after purchase I asked for car wash when I picked up the car or was not washed

More details wasn’t explained about warranty services. They waited until I got there to tell me that I had to pay for another warranty. All this should’ve been explained when I made the appointment.

The experience we got at Mercedes was amazing, Muhammad Khan was really helpful and customer service was amazing. 👍

Collision repairs can be quicker and customer should be notified how much time it would take at the start

It was great, easy, fast and reliable.

Found the car on truecar through credit karma Had 20k on the dash they was asking 25k My sales associate I talked with was great. When she seen I was serious she had them pull the car off the lot and waited till I was able to drive out there from Louisiana. When I got there they was able to drop my payments bout 50 bucks a month and my apr almost in half. I was out the door within a few hours heading home on Christmas Eve with my new gift

This is the worst dealer over price, and they have no experience stay away from this dealership, or they will charge you for fix stuff you don't need to repair

Jay was my service representative and when I dropped my car off, he seemed like a good guy. I was getting regular maintenance done and he said my car should be ready by noon since I had an 8am appointment. He told me he would call to update me on any additional services they saw that would need to be done before doing them. Well, noon came and no call or email or text from Jay or Mercedes. Finally at 2pm, I reached out only to be told that Jay was out of office and the woman I was talking to could not tell me anything about my car. She suggested that I wait to pick up my car on Monday without offering a loaner for the inconvenience. After have a few words, she put me on hold and then came back to tell me that I had a gas leak but my car should be ready by 4:30pm and they close at 5. Once I got to the dealership, Jay explained that his email said out of office because he was not supposed to be working but had decided to work instead. He offered no apology for not contacting me regarding the extra service of my gas leak (although it was covered under warranty). I was also charged for an alignment that I never approved because I never received a call on my updates.

Came in to purchase a Mercedes for cash, wasnt offer no perks, not willing to negotiate NOTHING! SO DISSATISFACTION........ WITH THE LACK THERE OF!

I had the best experience at Mercedes Benz Greenway. My salesman Chris O’Banion was the best, and a pleasure to work with. He was very patient and well knowledgeable about the vehicle. Chris helped me to decide on getting the GLE350. During the order process and up to the vehicle being delivered Chris kept me abreast of the entire process. I would definitely come back to purchase another vehicle from Greenway.

excellent job, nice car's and trucks as well

Jairo was assigned to assist me in Ernesto's absence and he did a stellar job.

Peter is a great service advisor.

Service is excellent as usual! The people are always so pleasant over the phone and in person.

This was my second year for service to my 2021 350 GLE. Once again I was greeted by a service rep who genuinely wanted to discover my concerns and issues with my new MB and get it in the right hands to address my issues. The car was repaired and the service rep even called after the service to see if I was satisfied with the service

Mike Walsh is my service advisor and he's amazing!

Corian was the best. She went above and beyond in everyday. So helpful.

Courteous staff and excellent facility.

Corian was absolutely the best!

Jessica Fuenes provides exceptional service to her customers. I can always count on her to provide an excellent customer service experience and because of Jessica, i will continue to have my vehicle services at Mercedes Greenway.

I went to this place to purchase a vehicle Saturday 12/17/22 and the salesperson Don was wonderful. He talked to me as though I was a human and not a dollar sign. The finance person that I spoke with though was completely different. Once I stepped into his office and declined his financing directly through Mercedes he started treating me like I was not worth his time. I explained that I was already preapproved through my credit union and I would prefer them. After that he didn't really provide any information about the options selected to be sent in for my loan, just handed me the IPAD to sign doucments (which I had to ask him what they were for and read them myself), he told me that they would call me about the car after they got the check and then left out. He went in to sit with another manager/person and didn't pay us anymore attention. It appeared to me we didn't fit his image of what a person driving a Mercedes should look like. Considering I already own one its kind of a slap in the face. Something that the finance person needs to work on. This company needs to have some Skills coaching on rejection.

GREAT SERVICE

Jessica Fuenes provides exceptional service to her customers. I can always count on her to provide an excellent customer service experience and because of Jessica, i will continue to have my vehicle services at Mercedes Greenway.

It was an easy to get my vehicle served. I was met on the driveway and introduced to my service advisor. Service advisor took time to explain cost of repairs. He listened to me and answered my questions.

Peter was great?.. the valets are not. They are not knowledgeable of how the system works rude and tarnish the whole experience. Who ever the service has been our source to needs to be fired. Prior to these women the valets were outstanding.

Great customer service upfront and will definitely work with Biondo again!

Go to Sewell…these guys are super pretentious…our sales guy acted like he owned the place and it felt like we had to force him to do anything…including bringing us a car to see. I’ve bought from Sewell Mercedes and never felt this way.

The Service TEAM work is Awesome! They will definitely take care of you and your vehicle needs. Highly recommend.

David Griffin was phenomenal to work with. Engaging, thoughtful and professional throughout the process. Excellent work.

I just purchased my custom built Mercedes GLE 350 from my salesperson, Cade Moise. Not only did he assist with the design selections but also offered helpful insight to features that I did not consider that will be beneficial to this amazing vehicle. Mr. Moise was professional from the moment he greeted us at the dealership, completing the paperwork and making sure everything went smoothly driving off the lot. The presentation of the vehicle was thorough and the red bow was the icing on the cake! He will be my go to salesperson going forward. We appreciated the time taken during financing with Donald and the support from the management team to make sure we were happy buyers. This is our 3rd Mercedes (2nd from this dealership) and couldn’t be happier with everyone at Greenway Mercedes.

This dealership was recommended to me by Mercedes-Benz of San Antonio and has been gracefully able to accommodate my vehicle for service. The mechanics, service advisors and staff at Mercedes-Benz of Houston Greenway are just as excellent and the facilities are state of the art. I’m very satisfied with the work they do here—I’d certainly buy my next Mercedes-Benz here!

Great service always

Great service. From the shuttle to the advisors to the mechanic. Just pricey that’s all.

Michael Alf was my advisor and was A1. My first service at this location and was very pleased with my experience.

Mercedes-Benz of Houston Greenway was super responsive during my car buying process. From the initial reach out, communicating while out of town, and up until the morning of purchase. Carolyn was super knowledgeable with all my questions. My total time at the dealership was less than 2 hours which is unheard of! I’m so pleased with my 2023 C300 coupe purchase! I will be returning to this location for my future purchases!

Great experience! Had a great service advisor. Thank you Jairo!

I felt relaxed dranked a cup of coffee while watching tv.

Mercedes-Benz of Houston Greenway was super responsive during my car buying process. From the initial reach out, communicating while out of town, and up until the morning of purchase. Carolyn was super knowledgeable with all my questions. My total time at the dealership was less than 2 hours which is unheard of! I’m so pleased with my 2023 C300 coupe purchase! I will be returning to this location for my future purchases!

I have purchased multiple Mercedes SL cars from this dealership over the years. All came with the guarantee of free loaners, etc for routine service appointments, etc. Today when I called to make the annual service appointment for my car, my request for a loaner car was denied. I was told the service should only take 4 hrs (which they have way underestimated on each of my previous appointments) and I can wait or get dropped off. Greenway Mercedes you are a disgrace to the Mercedes Brand, and you have lost my business and I hope the others' business who read this review!!

Me and my wife had a great buying experience at the dealership. It wasn't high pressure sales and everyone was so nice. I would definitely purchase a vehicle there again.

Excellent management and technician very professional

I had a wonderful experience at Greenway, my salesperson David was so helpful and honest and the finance guy Ravi was also helpful . They both really seemed to care about my wants and not just theirs.

Service center is not bad

Excelente servicio 👍 y excelente experiencia

Overall great experience. Awesome sales person. The dealership was busy, but we were in and out in a reasonable time. Most importantly, most inventory in Houston.

I purchased a car from out of town and the transaction was smooth. My salesman, Harshad, was very attentive and kept in touch with me through every step of the purchase. Highly recommend.

Service was outstanding. Jerry Jow handled my needs professionally and promptly… Thank you

I got a flat tire and had my car towed to this dealership. From the moment it got there, Brigitt took great care of me by keeping me informed. My car was due for service, inspection and also had a scratch on it. Even though I didn't have an appointment, but by the end of the day, my car was like brand new! Brigitt answered all my questions and was very helpful with a positive attitude the entire time. You would have thought it was her car! Everyone else I encountered at the dealership when I got there to pick up my car was also helpful and friendly. A lot of luxury car dealerships have smug employees and treat you like a burden, not here!

Great job!

Mercedez Benz of Houston Greenway continues to provide great service to satisfy the Customer expectations. Their Service advisors and loaner car program makes the service experience easy and convenient.

Every time I need any service, they greet me promptly, get me in, call me if anything changes, and get me back in my car as soon as possible.

I recently bought a Mercedes’ and Stephanie was so helpful and kind. They helped me through the process and I will always be a Mercedes’ owner now!!! Thanks Stephanie.🙂

Since my phone call with Timothy Jue and walking me through the process of my maintenance needed for the vehicle. Timothy streamline the whole arrangement, assisted me through the maintenance process and periodically remaining in contact. Definitely contact Timothy, first on any questions concerning my GLA250.

Drop off car and they provide a loaner. Received update on status of repair

Great service

I purchased my car here and Mariah was my saleswoman. They did not Gm try to hackle me into a higher price. They took great care of me and my wife was happy with the Mercedes I bought her. The service dept is amazing as well. They give smooth transition.

All service was excellent.

Very Professional. Their Customer Care Team is the BEST !! Not to mention their Technicians 👍🏻

I recently took my car to Mercedes I called for an appointment but they were booked until December , but was able to take my car and leave Bridgett took care and had the diagnostic done with in the next 2 day and all was resolved it evan ended up being less expensive on part did no need to be replace thanks to mechanic and Bridgett for great follow up. thank you Ris Hernandez

Straightforward, simple. In and out with a loaner in 15 minutes.

I always get the best service. The place is very professional.

I was in and out in less than hour. No xxxxxxxx, no back and forth, no time wasted all of which is important to me. Deal with Surrender if you are looking to buy, he is honest and responsive to the customers needs/expectations.

I am sastified with the service at Mercedes Benz Green way provided. All staffs whom helped me did an excellent work from the process of order the car and received it. Special Kevin, a loan officer, he helped me to choose what fixed best for me in term of select for guaranteed plan and loan term. I ordered my car and owned it with in three months.

Great customer service, always the best experience

Helped me out in a bind was in from out of town when may alternator went out. Arrived at open and they got me fixed and out the door before noon. Life savers!

From drive up to drive out, Mercedes Greenway Plaza in Houston delivers on professional, attentive and consistent customer dedication. Each staff member is ready to answer questions and make the service process efficient and easy. I continue to be impressed with the spirited team who are likable and knowledgable, always eager to greet, guide or assist each client with their needs of the moment. Bravo to this location of first rate employees who set the bar high and have achieved excellence in delivery and execution.

This was a seamless purchase! I’ve never experienced such kindness buying a vehicle. I’ll definitely be staying a part of the Mercedes family here.

Excellent Sales Team, very professional and caring!

I definitely recommend them, the service was 5 star from the greeting at the entrance, the process was really smooth, the ambiance, very professional staff, Mr. Mirza is an excellent salesman, he will take care of you all the way in the process, very knowledgeable, I’m really happy!! Overall 5 star!!

Everything was great. My service manager the updated reports via video text and my favorite part the conversation with the shuttle drivers.

Mercedes Benz Greenway is an exceptional place to do business.

The service was great. I showed up without an appointment, and was easily checked in. Jessica, my service advisor was knowledgeable about the car, and provided excellent communication throughout the process. I had been using a non dealer service provider, and Mercedes found and fixed a couple of problems that had been previously overlooked. I will definitely use Greenway again, and request to use Jessica.

Adriana and Kevin provided the best customer service during my car buying process. Adriana was very knowledgeable on the vehicles and was very patient with me as I was researching and making my decision. Kevin helped us in finance and was very knowledgeable as well. He was very helpful in explaining everything and making us feel comfortable with our decision. I had an all around great experience and highly recommend!

I currently have my third Mercedes and customer service is one reason that I continue to buy a Mercedes. I had to have a Tire replaced and service my car recently. Timothy kept me updated along the process and the roadside assistance picked up my car from my home. I will always drive a Mercedes.

Adriana in sales and Kevin in financing made my car buying experience the best all around! They were both very knowledgeable, helpful and patient. I visited a few car dealerships and this was the only one I can say I have zero complaints. I highly recommend!!

The entire process from scheduling to getting my car back was wonderful! The entire team at Greenway Mercedes is amazing.

I purchased a new Mercedes EQE. Remus was my salesman. His customer service was excellent. I’ve purchased many cars over the years and I absolutely hate be SOLD a car. He didn’t make my experience feel overwhelming. He listened to my needs and allowed me to make my decision. He wasn’t persistent but not pushy. He was persuasive but not aggressive. I felt relaxed because he was HONEST with me. It says a lot about a salesman if he’s willing to be honest even if it may cause him to lose a sale. Remus is Integral. I will be back to purchase my wives car with him.

We leased a Glc 300 back in 2019 and went in to purchase the car in Oct 22. Financial advisor Elizabeth helped us and told us there wasn’t going to be any lease payment going forward. However a couple weeks later we start getting calls from Mercedes financial services that we needed to pay for 1 more month of lease payment. We then called her several times trying to figure out what’s going on and were always told she wasn’t there or she was busy. So a couple days later we went in to the dealership and our sales informed that she was busy and told us per “Elizabeth you do not need to pay anything” we were then told she will be calling us back with an update but never has. Between this time we still get calls from financial services on and off, they also called us at 7am on Black Friday morning. It was very frustrating so a week later we went into the store again. This time we spoke to the financial manager Sergi and was promised that she will call us with an update once she returns Tuesday, but as of now we still have no heard anything from anyone! It seems like after they sell you the car then it is none of their business. The financial manager Sergi also tried to brush us off by saying “well if they tell you to pay then you have to pay”. I don’t mind to pay but I need clarification from Elizabeth since she is the one dealt with our paper work and also I would like an explanation why this isn’t done right in the first place?.

Mercedes-Benz of Houston Greenway makes car buying as pleasant an experience as can be, from the minute you walk in the door to your departing in your new Mercedes.

From drive up to drive out, Mercedes Greenway Plaza in Houston delivers on professional, attentive and consistent customer dedication. Each staff member is ready to answer questions and make the service process efficient and easy. I continue to be impressed with the spirited team who are likable and knowledgable, always eager to greet, guide or assist each client with their needs of the moment. Bravo to this location of first rate employees who set the bar high and have achieved excellence in delivery and execution.

Service was quick, quality work, communicative, and wasn?t pushed for add-ons.

Brad Biondo is a great salesman, he is very knowledgeable and helped me get a great deal on a new Mercedes C300. I really appreciated his help, I wasn’t the best customer. I had about a million questions and kept switching vehicles. He answered all my questions and helped me a lot. He’s a very professional and patient man. I definitely recommend him as a salesman. Please go and see him for your Mercedes.

Excellent service. Very pleased with my experience. I'll be back.

I purchased a 100,000 car then realized my sales person did not want me to test drive it because I was young and black, I guess I did not fit his description of someone who had the credit or money to purchase the car. After I realized I was being stereotyped, I ask for a refund from my down payment and left, worst experience ever! My salesman told me people don’t usually test drive cars over 100,000 because when they come in they already know what they want …..tuh

I had to bring my car for the recall 21V990. The repair was in a short amount of tume, three days.

Don and Mike were great in completing the sale for me and honored all aspects of the negotiated deal. Would definitely recommend to work with and i would do business with them again.

Great

Greenway Mercedes-Benz made the offer through Autonation online and the whole thing easy peasy. I entered my car info on the Autonation website and got an offer. When I didn't follow up, Zaid Smair with Greenway Mercedes-Benz followed up not once, but twice. I was in and out of the dealership in under an hour with the money sent via Zelle in my account. One of the easiest transactions I've ever had in my life and the only car transaction with literally zero stress. Zaid was friendly and professional and responded quickly. Absolutely would do business here over and over.

my service guy Peter is the best he always take care of me when I bring my AMG GLE 53 in for service the customer service is the best and there so friendly and they take good care of you keep up the good work.

Timothy Jue is the best?always organized and professional

Always Excellent-Jay kohn is one of the best -takes care of my needs extremely professionally and competently- -I have been doing business with Mercedes since 1984 and you guys have always gotten better at customer service -thankyou

Mercedes Benz Greenway thanks for the always exceptional service performed on my vehicle. In addition to service, My car is always washed and detailed to perfection. Kevin Graves thanks for all your help and for being the best service advisor.

You are treated fairly and with respect from the minute you walk in the door until the transaction is complete. Every employee is committed to making your experience as pleasant as possible. The follow-up demonstrated that you are not just a customer but a valued member of the Mercedes Greenway family.

Give 5 star to Lorenz Elizondo, who's attentive, thorough and helpful when I bought the car. There's an asian sales man also very helpful. This place has more inventory than other dealerships so recommend for car shoppers.

The service I received was done quickly and efficiently.

I had a flat tire on the Wednesday before Thanksgiving and my regular advisor was out. Jacqueline stepped in and was super helpful and professional!!! She got me in and out with my new tire! Thank you!!

IMpecable experiencia, probablemente la mejor que haya tenido en un service

Because all the people working their they are very professional and respectful !

A truly awesome experience. Carolyn Pellegrino is an amazing sales person, she did everything in her power to make sure that our experience was more than pleasant.

Zaid was really helpful and great to deal with throughout the process, he pulled all the paperwork together and confirmed the offer that had been made previously without any haggling. He then helped me set up Zelle on my phone and the money was in my account within minutes. Absolutely painless process which is how it should be. Great service!!!

The best service department I?ve ever used I?m 73 and had every kind of my favorite car including jaguars, 1967 mustang convertible for my 16th birthday , grand wagoners, infinity, jeeps. Audi. The best service!!

I had great experience ordering and purchasing my car at Mercedes-Benz of Houston Greenway with Brad Biondo. The car arrived earlier than expected. Very nice looking and driving experience. Brad is professional and patient to answer all our questions. Smooth transaction. Couldn't be happier.

I had my my AC checked out, needless to say I needed an AC Compressor replace with a new compressor and whatever AC work that was need ( As we all now that was Not cheap). The work was done in June of 2019 here we are in 2022 and it stop working exactly where the 2 year marked supposed warranty ends. I called Greenway and now I have to pay again for another job this is absolutely ridiculous! AC compressors usually last for years. I should not have to pay over 3 grand for another AC compressor. Mercedes Benz product should be able to stand up to the quality of brand they say they have!

Excellent experience with my service representative

Great service!

Came in as a walk in and they were able to assist me despite being fully booked, used their shuttle service as well everything was very fast professional and very transparent, would recommend coming here to service your vehicle.

Professional and friendly sales team. Clean show room. Purchase was quick and simple. Negotiations was easy. Loaner car was Clean and easy.

Unprofessional they need to work on there ppl skills...no communication...rushing to sell cars..

Ernesto always resolve my issues whenever my family and I take our cars for service. He always provides excellent customer service. Thank you Ernesto for going the extra mile to treat your customers with care. Sincerely, Mrs. V. Frazier & Sons

I received the best customer service from Zhu. She was very patient and attentive with me as I made a decision. She is an asset to this location!

Took my car in for its service, in less than 10 minutes Service rep Timothy Jue had it booked in & I was away in a loaner, doesnt get much beter than that. Also now with teh invoice being sent when car is ready same thing I paid upfront, got to teh dealer he already had my car pulled up one signature & away - thank you as I hate waiting.

As always the service is complete and timely, and the staff members at Mercedes-Benz of Houston Greenway conduct all aspects of their their business with perfection. Both Javier Mendoza and Jasper Mendoza have been praiseworthy customer supporters and deserve honorable mention.

From the start to the finishes everthing was simply outstanding I could of not ask for more.

my service advisor Minh was a knowledgeable person and he guided me to do and solve all service issues

We have been using this dealership for several years. I have taken our last two Mercedes Benz to them for service, so I am assuming that this is a one off. We took the car in to get an estimate on repair for AC damage from a road hazard. due to the damage we could not get a loaner so we had to reschedule for about two weeks later we were given one price at that time to do the evaluation to figure out what was going on. We brought the car back approximately two weeks later, they had it all day, and the price kept changing in text communications between the service rep and my wife. The car needed and A service, rear brakes, and repairs to the AC and radiator. At one point the estimate given verbally was just under $7000 but we could not get them to send us anything in writing so we told them we would take the car elsewhere. Without us signing/consenting or knowing the total price or included services, they did the $1600 A service. The service manager agreed that since we did not sign anything, nor have detailed information to make an informed decision that they were not going to charge us for the service as it was a premature assumption. Throughout that Thursday and Friday I repeatedly asked for the estimate to fix the air conditioning and radiator damage. It never came, and my queries were ignored so we picked up the car Friday afternoon. The following Monday we finally received an estimate for the AC and radiator repair. The document was created that morning, not the previous week. When the car was there the revised combine pricing was just over $4000; significantly lower than the nearly $7000 they have been quoted over the phone Have they provided us with estimates and accurate information we would have had the service completed there. But since they would not provide the detailed information and actual costs in advance, we took our business elsewhere. Based on our history with them, we know that this is NOT typical of them and the staff from the top down were very helpful and understanding? With the exception of providing estimates with real dollar amounts..

Great service and car was ready as promised by end of the day.

Overall great experience

EDITED 11/2022: Since first visiting this dealership in 2020, I have sold a second vehicle to MB of Houston Greenway and also bought a pre-owned SUV. Great service all the way around. Carlos (purchased by car) is professional and super helpful. John (cold me my SUV) is helpful, funny, and friendly. Elizabeth (finance) is transparent, friendly, and kind. Great service, helpful, & thorough. I sold my car to Autonation. They gave me much more than the initial KBB estimate and ultimately, what I needed to be able to close the deal.

Great service and Kevin Graves is a 5-star rep. Every repair done timely and to perfection. Love this place.

One of the cleanest transaction I’ve ever experienced. Sales person was professional and his representation of the Dealership, price and the Mercedes SL55 was spot on. Even had the General manager take time to thank us. I would definitely recommend this Dealership.

Overall 5 star experience. Probably the best customer service i have experienced at a car dealership

Check out David Griffin at Greenway. He will make sure he finds your shopping needs. David went above and beyond for me.

Minh is extremely helpful always a pleasant experience in service

This was my first experience at Mercedes-Benze of Greenway and I can't say enough great things. The staff was knowledgeable courteous and helpful. They made the car buying experience enjoyable. I was especially impressed with the time they took to get to know what I wanted in finding me the right car. Once purchased they spent time to make sure I understood the features of the car and how to customize it to me. They followed up with me every step of the way including after the sale....would highly recommend.

I called and left messages on several occasions and didn’t get a response. Finally, I received a message and scheduled for both myself and my wife. Additionally, I was told I could have a loaner for my second drop off and when I brought my second vehicle in, I was informed it was put into the system as a drop off. My friend recommended this location but I will STRONGLY consider taking my vehicle to another service center. It had not been a good first impression!!!

Got a great deal on this Dodge Ram

Jessica is such a pleasure to work with. She made the service process seamless. Thank you Jessica!

From the moment I walked into Mercedes-Benz Greenway, it was a great experience. From deciding which car would be best for me to driving it off the lot. Hector did a great job of explaining the features and he has been great in following up with me. Thank you

Usually the service is top notch but not this time unfortunately. The car still had the check engine light issue for which I brought it in. Communication was very slow and I had to keep checking back rather than the other way around. It took over 2 weeks to get a simple issue fixed. I also asked for a car appraisal to see if it would be worthwhile to trade it in. Never got an appraisal either despite being told they would send me one

My advisor Chris and his crew are awesome.

All services and employees very professional and timely …❤️❤️❤️

Xuh was very great with sales and customer service! The location didn't have many options, and even with a fleet CAN, I was not able to get my % off because all the new cars were "on hold" and managers didn't want to honor it on the vehicle I purchased. I believe it's mostly because I had my own financing, I noticed how things shifted after they found that out. Funny thing is, the first car they didn't want to discount, they discounted it on the site the day after. I don't understand the point of having relationships with companies (fleet), but not giving their customers good service.

Mr. Ernesto Gutierrez is a model Service Advisor. He is very professional and courteous. He has exceeded my expectations with every visit and deserves prompt recognition for providing outstanding and exceptional customer service. Mr. Ernesto Gutierrez is an invaluable representative of Mercedes-Benz of Houston Greenway.

My windows were left down causing my vehicle to smell of mildew! I notified my service rep. and never heard anything back.

I came in for a defective seat. I had Jairo as my advisor. He handled my car with care. Outstanding service! Thank you!

I had a great experience at the dealership! My salesman Don was very professional and transparent from start to finish which can truly be appreciated. I highly recommend!

I want to thank my sales expert David Griffin for his awesome service. I was very nervous about my purchase. I wanted to make sure that I got exactly what I wanted so I had specifications. At no point did he try to talk me out of what I want, David acted fast and got me a deal on a new 2022. What warmed my heart was when i picked up the car. I got off work really late. I felt so bad because David waited for me to get off to personally give me the keys to my new Benz, bow and all. I’m so grateful. This was a great experience. Thanks David and staffs

Great service, Great Selection. Highly recommend

My service advisor is very professional. However, I’m noticing that the lack of attention to details are becoming more evident. During my last B service I was given a estimated work completion date, which turned into almost a week later- things happen I get that. Once the vehicle servicing was completed and released, there was a very noticeable white paint overspray all over the hood and windshield. My service advisor was quick to address the issue and offered to fully detailed my vehicle. That took another two days to return the vehicle. So here the uncomfortable part about my recent experience. After picking up my vehicle on a late Friday evening, I noticed that the driver seat forwarding adjustment was malfunctioning. I reached out to my service advisor and was told to bring vehicle back to have a service technician address my concern. Given short notice my service advisor was honest about having to scheduled an appointment to have a service technician pull the driver seat out to locate the problem- it maybe an object stuck in the seat rail. That said, I’m confused as to why the seat adjustment feature has a problem at this point. The seat was working prior to the service of the vehicle. Deductive reasoning concludes that the issue raised during the service of the vehicle. But more pointedly during the full detail of the vehicle. I must add that the detail was Top notch. So now the conundrum is that I am on the hook for payment to have the service technician remove the seat and locate the object blocking the forwarding of the seat. If the object is deemed a result of the servicing of the vehicle-no charge. Am I to believe that I will get an honest assessment? Again, the attention to details are starting to appear lack luster. And I am finding myself frequently visiting the service department more often.

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They’re always so sweet and accommodating. Get things done fast and are very responsive. Definitely enjoy this location and their services.

I worked with David Griffin on the purchase of a preowned vehicle and he was awesome! He was extremely helpful and I appreciated the fact that he was not pushy or high pressure. The car I was interested in was not at the dealership and he took the time to meet me at the service center where the car was being serviced. I would definitely recommend David if you are looking for a new or preowned car.

Mercedes reliability and service are legend. Unfortunately this dealership os short on personal service.I feel like just another number on their computer.

This 5 star goes to Mrs. Jacqueline Campos (service advisor) who helped me on Saturday 11/4/2022. If I had the option of 100 stars I would have chosen that. We sometimes run into people who are great but this lady went above and beyond and made such an impression on me that I’ll forever remember her kind, caring, professional and excellent service. I was in such a rush and got a flat and was so stressed out to leave town and make it to my son’s football game and you saved me so much time and calmed me down emotionally and took care of my tire so fast and saved my day! I can’t thank you enough for taking such a good care of me Jacky. Wish you all the best in life and I hope you run into people like yourself wherever you go 🙏🏻❤️

The sales engagement was decent and the time taken to provide details of value added services/packages was appreciated. The sale completion can however be a lot better - I am yet to receive the spare key(s) or owner manuals 2 weeks after the vehicle was delivered. It seems the urgency to close out was to get a sale done and that urgency died t he moment the agreement was executed.

Great Service and Great Communication!!

The dealership was very clean and inviting! I had requested additional information online and Chris Obanion reached out to me almost immediately. He scheduled an appt for The next day and had exactly what i had requested waiting for me. He was patient and not pushy at all! We had a lot of questions and there were times i wasn’t sure we were going to be able to come to an agreement. At the end we drove off in a beautiful 2023 GLC 300 Coupe. I would recommend Chris and MB-Greewnay to everyone!

Nice MB dealership. My contact responds promptly and let me know what's going on. My car was ready ahead of schedule and pick up was smooth.

Starting from the first phone call with the sales representative the service experience was five star. David Griffen was professional, informative, helpful and followed through on all levels of the process. The financing manager was very efficient and helpful to make the purchase process successful and memorable. I appreciate the high level of service and will come back if and when I ever get bored with my AMG! Thank you all, the best car ever!

Never no loaner cars...

Mr. Christopher O'banion was very very respectful, patient, knowledgeable and with expedited response to every question asked to him. He was very instrumental in our decision to purchase the GLC 300. IN ONE OUTSTANDING service received from all involved.

My experience with Muhammad Khan at Mercedes-Benz of Houston Greenway was very great. He made the whole purchasing process stress free and did a very wonderful job to make sure everything went well. Coming Back Soon !

Great experience! Brad Biondo and Kevin Cayard were incredible to work with. Their professionalism and customer service were second to none!!

When I got in my car Saturday morning, I received an alert that the battery in my GLC300 was failing. I drove to the Mercedes dealership at 59 at Edloe St. in Houston, TX. The service dept. fit me in w/o appt., took care of the problem, and washed my car. The service technician was very professional and courteous, as well as was everyone else I encountered at dealership.

Best auto dealer in Houston.

Great communication skills Pleasant Attitudes Efficient Services Great Waiting Area Offered snacks Washed my vehiy

I had a great experience at the dealership . From ordering to delivery of my car was supper excellent . First time at a dealership where I had to spend limited time on getting paperwork done . Carolyn Pallegrino did a good job , she is an excellent sales rep!!!

The service was exceptional, Lorenz really took the time to explain things to me. I called him and he explained things over the phone about the car that I did not understand and told me to call him anytime. I really appreciate that because it's a lot to understand about the new cars.

This was my 9th car buying experience. I dread it every time for reason I think we can all relate to. This was completely different from start to finish. David Griffin made the magic happen from start to finish. He was kind and professional, he listened to my words and understood exactly what I wanted. He provided clear communication throughout the entire process and exceeded my expectations. I loved my car the second I drove away, and I love that I didn't need a few weeks to forget about the dreadful experience to reach a point that I loved my car.

Hector (new car sales) and Jamal (financing) were extremely helpful and attentive. I had a limited timeframe to purchase a vehicle and both went above and beyond to help make it a smooth experience from start to finish. Very grateful!

Top notched service once again!! I had beak work done on my car at the Greenway Mercedes Benz location last week, and over the top satisfied with my service!! My service rep, Brigitt Stewart, as usual was the best!! Ms. Stewart always gives the best advice for my auto needs (present and future), and that give me peace of mind. The staff in the service department has always been accommodating to my service needs these last 9 years of my ownership.

Innefective service on wheels alignment. Left the shop around 10am after service was complete and after driving 5 min on the highway immediately noticed alignment issues persisted. Upon prompt return to the shop a few minutes later I was told the service could not be performed again on same day. Took the car on the next day to a different repair shop where alignment issue was quickly resolved with superior work quality. Waiting on refund from MB Greenway.

Kevin Graves continues to provide me with excellent service. He has been my service advisor for many years. On my last visit, he made a much appreciated and successful effort to get the work on my car completed ahead of schedule so that I could leave on a trip without any delay.

I had a great experience with a new service advisor (my former service advisor retired) Went very smoothly, great communications, excellent service and he “listened” to my concerns.

My breaks mysteriously stopped working (car thankfully in my garage). From the set up of a tow truck to getting a loaner and everything in between, was handled professionally and with as little drama as possible. I hope this situation never happens again but if it does, I know I will be taken care of.

Patrick, my service advisor was fantastic! Smart and very helpful. Hénry, the gentleman who drove me back and picked me up the next morning was beyond nice and very professional. Congratulations on hiring these two outstanding individuals.

A Houston Mercedes Benz Professional service center. A shuttle service or loaner car availability. A video provided of maintenance required and suggested. Clear and accurate estimates and time table for completion of work. Response from your contact agent daily if requested. Fast responses for questions and concerns. Jessica Fumes was outstanding. I had a clear budget and all required work was completed on time. This business will keep my SLK280 on the road in top shape and condition.

Pimpin 🙂

La Atención es rápida, siempre me apoyan con lo necesita mi vehículo. Hablan español y dan un buen servicio.

I had a call back on my GLB and was taken care of every step of the process. From being thoroughly contacted on the progress of my car to keeping me in a nice loaner vehicle, I felt very taken care of. Everyone was also very friendly!

Simple, Thorough, and easy to schedule service. Kept car clean and while they had it too. All the staff was friendly, and service advisor Jerry was helpful, easy to contact, prompt with responses and great communication overall.

Wife had an appointment today 10/26 with this dealership scheduled about 5weeks ago for Service A maintenance with an over $1 grand service charge. Loaner vehicle and all confirmed several weeks in advance by dealership. Well, morning of appointment, wife receives text message that there is no loaner vehicle available for her and dealership can only arrange one-way travel not exceeding a 15mile radius. The nerve! Of course a phone call to customer service made no difference and Manager did not pick or return phone call. And we still wonder why businesses close shop? With the approaching recession one wonders how businesses like this actually survive without Government handouts from tax payers money, when they lose easy $$ by the day. I told her to take her business elsewhere, don't waste your time and $$ where it is not needed. I just read the review below written 7months ago. This kind of dealership is not where I'd trust to take care of my vehicle. Good riddance!

Thanks for the excellence services. The sales representative by the name Joseph attended to us with full understanding of the job, and was able to answer all our questions in detailed.

very good services. professional

Awesome service! Super fast, convenient and easy! Thanks!

Dreading the entire buying experience, we were pleasantly surprised by the ease of our purchase and the warmth and care we received from this dealership, especially from our salesman David Griffin. David was courteous, never pushy, answered our questions, followed-up in a timely manner, and helped us with the entire purchase process. We felt that this dealership went above and beyond when we sat down to finance (the finance guys were wonderfully polite too!) and discuss our trade-in. It was a great and smooth experience. We can't complain!

Excellent Again! Similar to my previous experience, I took my other vehicle for service and I need to say that I received an excellent customer service again from Mercedes Benz Greenway Plaza. All of the staff and manager have been professional and pleasantly helpful and took care of my needs. They are the best from the time you enter in their location to thru out the service process with their great communication. I would like to thank everyone of them for their exceptional service.

Excellent service. First time at this location staff was attentive and professional. Service advisor, Mr. Schermerhorn was outstanding he made the process seamless.

This was by far the best car buying experience ever. I always dread the process for many reasons. David Griffin is extremely professional and attentive to his customers. He went above and beyond to make sure I got just what I wanted. There was clear communication throughout the process which built great trust. I will say he exceeded my expectations and I am delighted to have my new car that I am very much enjoying!

Couldn’t be happier with the service received from Leigh and Chris. Custom ordered my new 22’ G Wagon AMG G63 over 1 1/2 yrs. ago and finally arrived in! It was more beautiful than I could imagine. Leigh worked with me several times on redoing and updating the order to make sure it was perfect, he was patient, and extremely knowledgeable to assist me and ensure my car features were correct, and designed to perfection. Chris was extremely helpful with my trade and financing terms, great customer service and patience with me. It was a long day but PJ came through and was able to get it done for me! I couldn’t be happier to have my dream car, and such a great team that helped make it happen. Leigh, Chris, and PJ went above and beyond for me, and this big purchase it was well worth it! I highly recommend them to anyone looking to buy a car, these guys know what it means to provide great service, and make your car ownership dream a reality. Thank you all, for making this happen for me!!! :-) A+++ customer service!

I've been going to Mercedes-Benz @ Greenway for the past 20 years. The staff are just incredible. Jay Kohn, in particular, is incredible at making you feel at ease and explains the whole process thoroughly.

Surender has been very patient with us, we really enjoyed buying another car at your location

I was very disappointed with my service this time. I went in to have a stuck seatbelt repaired. I was told that a part needed to be ordered that would take several days to arrive. I inquired about a loaner car and was told that none were available. Thus - I returned to the dealership to retrieve my vehicle. Upon picking up my vehicle and reaching my next destination, I realized that Mercedes Greenway had left my backseat completely disassembled, complete with tools on the floorboard and disassembled seat. I had to pay for alternate transportation for my passengers and drive across town to have my seat put back in place. Initially, my seat was put back with the formerly stuck seatbelt loose (bottom metal exposed) and machine grease on my light colored seats. I had to inform the service advisor that it was not safe for me to drive around with a disconnected seatbelt (essentially a long belt with a heavy metal piece on the end.) The seatbelt was finally put back - no longer stuck and apparently not in need of the $1200 replacement that I was initially quoted.

I was very disappointed with my service this time. I went in to have a stuck seatbelt repaired. I was told that a part needed to be ordered that would take several days to arrive. I inquired about a loaner car and was told that none were available. Thus - I returned to the dealership to retrieve my vehicle. Upon picking up my vehicle and reaching my next destination, I realized that Mercedes Greenway had left my backseat completely disassembled, complete with tools on the floorboard and disassembled seat. I had to pay for alternate transportation for my passengers and drive across town to have my seat put back in place. Initially, my seat was put back with the formerly stuck seatbelt loose (bottom metal exposed) and machine grease on my light colored seats. I had to inform the service advisor that it was not safe for me to drive around with a disconnected seatbelt (essentially a long belt with a heavy metal piece on the end.) The seatbelt was finally put back - no longer stuck and apparently not in need of the $1200 replacement that I was initially quoted.

Satisfied customer service good update methods when you drop you car for service

Car radiator leak. At Texas border. Driver called MERCEDES and was told only a tow to the nearest Mercedes dealer. Use AAA membership instead. Not a good moment for ?MERCEDES and me.?? Once in Houston car serviced. Peter Schermerhorn did a very good job. He is an excellent customer service person.

Friendly staff Very accommodating Staff is very professional and very courteous. I have always had great staff wait on me when it’s time to renew my lease or when I take my car in for service.

Services were great however the wait was a bit longer than expected.

Service, and attention to customers' needs, not pushy or trying to sell you a product that you did not ask for.

I took my car in for recall repair. Process was very smooth

Jay Kohn is the best! Every time I bring my car in I get the best service

My recent experience with service team of Mercedes-Benz of Greenway has been exceptionally great. Team has not only heard me and issues I was facing but also worked diligently to ensure all issues are taken care of and delivered to my satisfaction. Very impressed with professional approach of the team. I would recommend them highly.

The service is very good, my concerns have been all addressed.

My service advisor was Amazing he was very attentive when it came to my needs and exceeded my expectations

The first customer service personnel was very unprofessional, I had to switch and I got a better service

Purchased GLE 350 4MATIC on Oct 16, 22. The procedure was seamless, no pressure upselling and totally happy with the experience. Love the car and the process at this dealership.

I came in unexpectedly without an appointment due to concerns about a tire. Mr. Kahn was highly professional, as always, and took care of my problem promptly.

Overall great experience buying a car which is normally so painful. Thank you Brad!

Peter is the best in service here at this location. He always takes great care of me and communicates via text every step of the way!

What a first class professional car dealership. My sales person Mr. M. Khan was very helpful in getting the car I wanted and his professionalism was first class. I felt that I was not just a number but a serious buyer. I recommend anyone looking for a Mercedes to give this dealership a call and you will not be disappointed.

What can I say …. From my amazing service advisor Peter. Peter is the gem you all have been hiding. I received a A-2 service with complete spark pugs replace 😳 My GLC drove smoothly at 100 mph Never did that before (of course off road 😉) Mercedes Greenway you have my sincere vote of confidence Dr. Sophia W Barnes

Purchased Lexus RX 350. Process made easy. Very satisfied.

I loved the fast response , having my car towed to the dealership on Sunday , and on Monday morning I got a call assuring me by my service rep that he has the car, identified the problem and will have it fixed that day. By noon the car was ready and I was very impressed and grateful.

My second vehicle purchase here And highly recommend Joseph Garcia. He is extremely knowledgeable and well trained about these cars. Request him for vehicle purchase . He is very customer centric, trustworthy and honest

Hands down the best service. extremely convenient was able to drop my car off for service got complementary shuttle back home and back to pick my car up

Week one the car had to be replaced with 300 miles on it. The 2nd car had nothing but issues even after having the entire dash replaced the same issues and more would happen. I never was confident to drive a brand new AMG with just a total 10k miles on in 2 years of ownership.

Great dealership. Have purchased 4 cars over the years and keep coming back. Coco sold our recent E350 purchase and she is excellent.

Thanks for the great service your team provided me

Rokan was a great salesman. He was not pushy at all. He found my daughter the exact color combination she wanted and the car got delivered in 2 days.

Great service. Tire was in stock and I was given ride downtown and then picked up.

A very professional service provider and we are always happy with Timothy he has been very thoughtful and helpful with the service of the car.

I recommend their customer service, attitude, service. Everyone is professional and patient.

Harshad Patel at MB Greenway helped us in the purchase of our 2022 MB E350 in every aspect from the initial contact, car selection, order, order tracking, sales transaction, delivery, and follow up. I feel he is the ultimate gentleman in his courteousness, honesty, ethics, and overall ease of doing business transactions. I would love to do a car purchase from him again!!

Awesome!!! Everything was great from the time I walked in until I left. Rokan is the best.

I had a excellent experience purchasing a new Mercedes at Greenway. Thank you Rokan for excellent customer service! Looking forward to our next Mercedes purchase in December.

Leased new A220 in 2019..unfortunately it had its check engine light and tire sensors on most of the time since then along with a few other issues. MB had many times to fix but failed.

Fabulous, knowledgeable, and friendly service and sales. I recently purchased a new GLC 300 from Leigh. My third Mercedes . Very happy with all aspects of the sale. My service rep for over 20 years is Jerry. Both men great to work with . I give them each a 5 with 5 being the best. Ask for them!! Melinda

The staff are professional and friendly. They have consistently provided great customer service over the past ten plus years.

Nice group of people who makes you feel comfortable and safe. Worked with Jasper and the other service guys on entry to fix my brakes and license plates. Thank you so much. You made my first time at Greenway memorable.

They give very good customer service and it’s been 11 years I have been here.

My adviser Tim Jue did an exceptionally excellent job. Everything was done exactly as he said and was double checked by him.Very polite and professional associate to the dealership.

My advisor Tim Jue did an excellent job. He was professional and courteous.The work was done on time without delay and I received my car the day he stated that it would be ready.It was cleaned inside and out with a free car wash !! He double checked to see all work was completed and completed correctly. Mr. Jue is a valuable asset to the dealership.

Ernesto was my service provider and took great care of my car.

Mercedes-Benz of greenway is such a friendly and helpful dealership. I recently purchased a vehicle from there and they were such a help they helped me get financed and treated me with respect and were very friendly. They kept offering me something to eat and drink from their bar and showed me their inventory on what I could purchase and even helped on my finance in such a way that I didn’t stay broke. I recommend you to visit them and purchase a vehicle from them it’s not as hard as you think.

Great sales service. Recommended 100% to purchase a new vehicle. Chris from sales did a great job providing all the information about the car and the purchase process.

EL at Mercedes in Houston was awesome. Quick, kind, and respectful.

Love my new car! Process went smooth.

WORK WAS DONE IN GREAT TIME. THE PEOPLE WERE KIND AND PROFESSIONAL

I have had positive experiences with the services department, and am happy with the ways they have communicated and serviced my vehicle. However, unfortunately I have had such a negative experience with general customer service after leasing my vehicle. Prior to coming to Mercedes-Benz I was with BMW and experienced such phenomenal customer service that it has likely made this experience feel exceptionally difficult. For example, I have made small requests (asked for the second spare key for my vehicle after only being given one) and have waited months (and am still waiting) for the matter to be resolved. I hope that the team here can improve as poor customer service can really decrease your happiness with the overall experience.

Everyone was extremely helpful throughout the car purchase and put my daughter at ease and willing to use their facility for any service she may need as a new resident of Houston Tx.

I had amazing customer service when I got a nail in my tire. They had the tire in stock and had me in and out very quickly! They also washed my car and all the employees were very friendly.

Victoria is absolutely amazing! If you are in the market for a vehicle, go to her. She didn't persuade me to get something more expensive like the last guy I had. She was able to get me top dollar for my trade and I did not have to put anything down. When I trade in my lease, she will be the associate I choose.

That's a very nice experience. The deal offered very warm service attitude to my family. My wife is satisfied with all the process.

Soot on, courteous, very friendly and professional

I had a great person in charge. His name is Jerry was always in communication telling me how the repairs where getting ready. My car was ready and line up for me not to take long time to leave.

Had a great buying session with Carolyn my sales person. Love the car and satisfied with the deal.

Service was fast & exceptional, Mo & Elizabeth were very friendly & helpful, we recommend this place for future Mercedes owner, we really love our new Black Cede, 2 thumbs up😊

I have 2022 GLE 350. I mysteriously had a glitch in one of my screens that sent me into a complete panic. When I got to the service department, they quickly begin to look for the source of the issue. Because it was a Saturday, the service provider helped me get scheduled so I could drop the car off for further inspection. The morning I dropped the car off, everyone was friendly and quick to help me get in and setup for a loaner vehicle. I receive constant updates at every point if the inspection and was given a full report verbally as well as upon pickup of my vehicle. They truly made something scary become much less stressful.

I visited the dealership with my interest in a 2021 (used) Mercedes Benz. Sales person was very transparent about the condition of that vehicle and not pushy at all. I was offered an option to look at a 2022 model which offered better features. New car was made available in 10 days with very communication and follow up. Overall excellent service and experience with the people, facility and process!

Very professional and understanding of my needs for the automobile I wanted

Excellent service department. My service advisor Minh, was very accommodating and took care of my vehicle repair needs flawlessly. Clean facilities, with ample room in the waiting area, and free refreshments available.

Horrible customer service. Brand new gls has left me and my kids stranded 3x. The car is a lemon. Brought car in each time and they find nothing wrong with it. Say it’s safe to drive but it’s not. Service person does not return phone calls, only texts. And I have to be the one calling him for the status update. Should be the other way around. Bought a Mercedes for safety and reliability and it’s proven to be neither. Horrible purchase.

Took my car in again, against my better judgment, to have its annual check up. Got the estimate: $5K. The Windshield wiper fluid tank has a leak. The right rear brake pad is down to 5-7 mm. The engine block pad is broken, etc, etc. I informed the service manager the following: 1. The windshield wiper fluid alarm has been on since I took the car in last year. 2. So has the left turning signal light alarm 3. And I had the brake pads changed in June. 4. And while I had the car in for the brake pad changes, I was told the air filters were dirty and I then spent an additional $470 having them changed out, when I was already charged for the air filters when I took the car in last October to the dealership! The long and short of it: I was told the tech probably didn’t notice the windshield fluid tank being cracked during the last check up. Also their record did show the air filter was supposed have been changed. I didn’t get any refund for the air filter charges, nor was it offered. The window washer fluid tank could have cracked when they didn’t fill it up, or if they even inspected it during last year’s check up. I will not purchase my next car or take my car there again. They have no concept how important time is and had made promises on the ready time and then to have the customer wait for an additional 2 hours until I threaten to call the police for false imprisonment. Done.

My car would not crank normally but world not start, and also has a recall. Jerry Jow (the representative from Greenway Plaza Mercedes) scheduled repair & recall quickly for me and the whole process went super smooth. The technicians also found some leak which was also reported by another Mercedes dealer, but the repair estimation from this Greenway Benz is MUCH lower than the "another" dealer. Jerry and Greenway Mercedes, you are the best! Thank you very much! I've been with this dealer/workshop and Jerry for many years. They care customers and they are professional. I strongly recommend this dealer/workshop!

Love my car and the way I’m treated when I go in for service. Jay and the rest of the service professionals made me feel as important as they did the day I bought my car. This is my 1st Mercedes, but will not be my last! Thanks, Greenway Mercedes-Benz!

Always pleased with the service department at Greenway Mercedes.

Great service -competent and friendly. Reliable and been there for many years.

The buying process took longer than required, and the sales manager was trying too hard to sell the additional packages. He was insisting on selling the wheel protection plan to cover the Run-Flat Tires. However, after three days of buying, I ran a curb and two of my tires on the driver's side burst. When I went to a tire dealer to replace them, they informed me that the tires were Yokohama YK740 GTX, which are NOT RUN-FLAT TIRES. So basically, the sales manager was lying to me about the tires being run-flats.

From the time of inquiry to scheduling and test drive, the experience was laid back with no pressure sales. Chris was informative and easy to discuss the purchase of our new car. Ali in finance was kind and helpful.

My car was queue for quite a while. I had to uber for 8 days at over $20 a ride. I'm not totally happy. I can always count on Jay to get things done but he can only do so much. He's not the tech.

We purchased our newest Mercedes SUV from Mercedes-Benz of Houston Greenway through Ryan Ismail. Ryan was very professional, attentive, and accommodating. The dealership handled both our purchase and the selling of our current vehicle in an above-board method. The experience will cause us to come back plus refer friends and colleagues.

Jay always takes care of my needs when needing service!!

I have bought 3 cars at MBHG. My brother bought 1. My ex wife bought 1. My daughter bought 1. That is 6 vehicles. Jerry Jow is the reason we buy our cars there. He takes excellent care of us.

I needed a new tire as mine was badly damaged on the roadway. Jackie got the job done and I was on my way!

I went to the Mercedes dealership at Greenway Plaza to get my car fixed. I was told by my service advisor (Peter Schermerhorn), that I had a cracked wheel base. He was able to fix my car and have it returned to me within 3 hours on a Saturday. All of the service advisors I have had, Peter is by far the best. Frank Benton

The service advisors are great and greenway must treat them well. I have had the same advisor since I bought my first Benz and I am on my second one. The people there are always professional but I did have a small problem when picking up my car. I was told someone is bringing it down several times but 4 or 5 people who just arrived to pick up their car got theirs before me and I had been waiting. Finally another advisor came out to tell me that where my car was parked , there was a car in front of it whose battery had died so that’s what was taking so long. In this case, all they had to do was tell me that instead of have me waiting.

Friendly courteous reliable.

Worked with Muhammad Khan over several weeks on purchasing a Lexus ES 350. Muhammad was helpful and kept me in the loop via email as we were able handle much of the deal process virtually since We were traveling to purchase the vehicle. On buying day, the car was prepped and we were out the door without having to spend a bunch of wasted time which was very much appreciated! When it’s time to buy again we will definitely consider them!

Once again Ernesto Zutierrez my service advisor does an outstanding job getting my car repaired and back to me in time so I could take my wife to her doctors appointment in the Woodlands. I just left home when the low tire pressure icon flashed on the dash, I pulled over and looked over my left rear tire and spotted a nail. I have run-flat tires on my 2022 AMG GLA45 and new it would need to be replaced before I could make the round trip from Houston to the Woodlands. I was not to far from Mercedes Green-way so I headed over. I spoke to Ernesto, he checked to see if they had a tire in stock, which they did and replacement was completed while we waited and we still had 1-1/2 hours to make it to the Woodlands for the doctors appointment. Great Job by the Service Teem at Mercedes Green-way, Thanks Ernesto Regards Stephen L. Wampler

Zaid Smair was our Finance Associate. He was totally spectacular! Very knowledgeable and totally professional in every aspect. He was able to make the process seamless , all the while being polite and genuinely engaging. He is a true asset to AutoNation of the highest calibre.

Sales was very nice before the deal was closed. After documents were signed he did not ex y yo take the time to explain about the car. One piece from the interior of the r car was broken while they were cleaning it, but the salesman refused to offer yo get it fixed. He said it was just cosmetic that the part was not needed.

Friendly staff and good service. I will always ask for Ernesto

Mariah was our salesperson. She did a great job and was extremely helpful. I am qq

I had a great experience shopping at Mercedez-Benz Houston Greenway, and was especially thankful for the service provided by Chris. He was extremely patient and kind, and responsive to all my questions.

Ms. Jessica, my sales rep, is absolutely amazing with the rest of the team. Thank you.

I went took my car to the Benz merchant and they done a great job and keep me informed

My service guy is Ernesto. It is always a pleasure when I take my car in. He makes sure that my service is quick and keeps me updated on all that is going on

Jerry Jow is an exceptional service representative?always and consistently.

Very courteous, knowledgeable and attention to details.

Ernesto did a great job from beginning to completion.

The attention, in general, is good, customer service is great, just the paper process when buying a car is a little overwhelming and longer than expected.

I felt very welcome at your facility. The service and professional manner of your employees were superb.

This was my first time buying a Mercedes and I have to say my experience was pretty great. Friendly people, refreshments, and snacks in the lounge, everything was very nice. Carolyn Pellegrino took amazing care of us and had everything ready to go when we arrived, she was great. Ali was our financial services manager and he couldn't have been nicer or more helpful. I don't live in the area, I'm about 2.5 hours away and I think I buy my next Mercedes at Houston Greenway just because the people were so great to us.

I highly recommend Mercedes-Benz of Houston Greenway. The Service Department is so professional and 100% customer friendly. They go out of their way to take care of your needs. Thank you Mike Walsh.

I have been a Loyal Customer for decades and feel that loyalty returned each time I bring my car in for service. Mike Walsh is the most professional, customer oriented person who always goes the extra mile to take care of my needs. I highly recommend him and his team of professionals to service your vehicle.

My car was delivered to me after 8 days of waiting in the service station and I had to return it to the service station for completion of the service. It?s been sitting in the station for five days. I was very happy with your service until this event. Delay and poor communication has aggravated the situation.

Jackie is great. Service was excellent

Hector is the best. Fourth Mercedes with him. Can?t wait for number five.

John Nguyen, Sales Associate, was very approachable, professional, courteous, knowledgeable and patient. He demonstrated concern that I was comfortable at all times in his presence and that I (a senior citizen) felt a sense of fairness throughout the purchasing process. John continues to keep in touch to assure that I am aware of his availability to provide or offer assistance when needed. I would also like to compliment Service Attendant Kevin Gonzaga for the changing the defective windshield wiper on my car, July 29, 2022. He assisted me promptly with courtesy, patience, knowledge, and professional decorum.

Finance Manager Jamal is awesome, he helped us get into our dream vehicle ! Jesus Christ is faithful.

I had a cracked tire rim on my CLA-250. One rim costs $748. A hefty price to shoulder at anytime. But the folks at Mercedes Greenway surprised me with a reduced price of $150 to help me out. I didn't ask for it they just did it. I guess my service counselor saw the look on my face at the shock of the price and decided to do what he could to ease the shock. Thank you Mercedes Greenway once again for such excellent service!

It was an fast and easy service! Walked me through the whole process, Thank you!

Jasper Mendoza makes sure all our needs are attended. He is attentive to detail and makes sure we get the best service possible.

Remus & Rolley. Go see them two! Tell ?em Chi sent u!!! And the Pastor is nice too sharp dresser lol but they will take care of you-

Excellent staff, superior service, and comfortable waiting area. I usually get a loaner for convenience and it so easy to get in and out.

Overall great customer service from Mercedes Benz Houston-Greenway. Thanks El and all staff for welcoming me and my husband as we purchased our new vehicle!

very clean with all amenities available to customers.

Superb Service. Always accomodative even with small problems. Highly recommended. Babs

My recent service visit was not the same service that I have received in the past. Had a service appointment scheduled for a Wednesday but happened to have a tire issue the weekend before. Dropped the car off late afternoon on Monday (after calling to give tire info and confirm they had tires) and said when the service happens I want to replace all 4 tires. Please make note of this so they can be ordered if needed. I knew I was going to be without a car until Wednesday but was hoping not to prolong it. Wednesday comes along and they need to order tires. So dropping the car off and communicating what I expected did not help. In the past I had thought the service department was great, but this time was a huge let down. Communication was less than stellar, I may just try another dealership in the future for service. Also ordered a new MB fragrance and was sent the wrong scent. Honestly, I am not even sure the service tech ever listened to me.... so frustrating!

I came in for a brake service check up and Jerry Jow The greenway MERcedes Benz provides an excellent service.

Amazing experience due to Hector who went above and beyond to help me.

Very friendly greeting , and service , at a reasonable price. Cared about all of my concerns.

Now is a really bad time to purchase a car.NO negotiation on the sales price and I only buy CPO. I guess the good news and that I'm never afraid to walk away. I handle the finances and I know exactly what I want to spend and get a loan for so if the numbers don't work... I wait. I hate it when the salesman goes back and forth to the manager because my only leverage was my trade. I finally got up and walked over to the manager and we got the numbers to work for me. Don't know what happened because I didn't check this before leaving the lot.. the car did not include a manual in the glove compartment. The salesman was also misinformed on the estimated interest rate on the loan if you have good credit. Also wrong on the dealer warranty so I had to spend more for that. Other than that, I really like the car. Will probably keep it until prices on electric vehicles comes down. (5 Yrs) Should get a good trade-in value on it. Well, I hope I win the fuel gift card. I could really use that!

As much as I don't like the whole experience of buying a car,but my family and I had a good team to take care of us and treat us as their own family. Thank you Frank Wong and Mohammed Khan! Car shoppers need people like you.

Overall experience was great. Carolyn was amazing. She contacted me within 5 mins of my online inquiry and found exactly what I was looking for. I like the fact that she didn’t try to sell me anything other than what I wanted specifically. The process was quick, easy and efficient.

As stated in the other review we had a pleasant car buying experience with John and would recommend him any day. The only odd thing is after we purchased we got a generic email asking if there?s anything the gm could do to help us make a decision in the purchasing process. If you truly value your customers as ?family? I wouldn?t send those emails out after they?ve made a purchase.

I have a good experience in the process with my sales man Muhammad Khan, he meet all expectations. He work with me through the whole process.

This is the best dealership to buy a MB car and get the service.

Muy buen servicio , me gusto mi carro y como me ayudaron

El made my car shopping experience amazing from the minute I called to inquire about inventory. As I test drove the vehicle and went through the application process, his presence and office was so peaceful. Then, Kevin from the Finance Department was pleasant and thorough. He also gave helpful insight since I’m new to the area. After I left with the vehicle, I was impressed that El kept communication open by calling to see if I had additional questions about features. I would absolutely recommend getting your next car from Mercedes-Benz of Houston Greenway, and asking for El!

It was smooth and easy, Chris did a great job and the rest of the staff helped out

Excellent in all respects, as always. Everyone is pleasant, friendly and courteous. All expectations are met and a free car wash!

Love to buy my car here! Everyone very professional. My sales person, amazing!!!! Give you time to think and super kind and nice. ( Carolyn) Everything else we love it. Definitely we will change our car with them in the future.

Mike Walsh and his Mercedes Service Team at Mercedes Benz of Houston- Greenway are focused professionals who get the job done efficiently and effectively. Mike Walsh will go the extra mile and make every effort to ensure that his clients’ Mercedes are in optimal performance. I highly recommend Mr. Mike Walsh and his Mercedes Service Team.

My car was a C300 two door white with black top and it is gorgeous color inside and out love the functions, and my salesman was very professional and helpful with all my concerns

Mike Walsh and his Mercedes Service Team at Mercedes Benz of Houston- Greenway are focused professionals who get the job done efficiently and effectively. Mike Walsh will go the extra mile and make every effort to ensure that his clients’ Mercedes are in optimal performance. I highly recommend Mr. Mike Walsh and his Mercedes Service Team.

I just brought a Jeep Wrangler from them, it was the worst experience ever. the sales person had no clue about the car and even admitted he does not know about Jeep, yet failed to transfer me to someone who know about the product. Also i was informed the Jeep comes with the Aftermarket stereo but i was told the original will be given (it was already in the car) for me to get fixed. but when i took delivery of the car it was not to be found. and the sales manager and the store manager refused to replace the stereo

It was a pleasure meeting the new advisor Bridgitt, she was very professional, friendly and made things very enjoyable. A new experience with a message video of the service that was going to be performed was nice to see. Thanks again

Shout out to Jay K. Six years with my advisor. Different service experience for everyone.

Excellent service, great waiting areas with nice coffee and snacks.

Greeted by name upon my arrival. Explained the appropriate wait time and cost. Kept me informed throughout my wait.

I had a great experience with this location when I recently had my car serviced , everyone was super helpful and went over and beyond my expectations

I had such a wonderful experience buying my Mercedes GLS450. I had the pleasure to work with Ryan Clauss and he made everything simple and easy. He was very friendly, honest, and very helpful. He made the process super streamlined and kept us up to date with how our car was coming along. I enjoyed every moment of buying the car, from picking out our order to picking the car up. I wouldn’t have wanted to work with anyone else. He was truly a gem!