Recent Reviews from Mercedes-Benz of Houston Greenway

Helped me out in a bind was in from out of town when may alternator went out. Arrived at open and they got me fixed and out the door before noon. Life savers!

From drive up to drive out, Mercedes Greenway Plaza in Houston delivers on professional, attentive and consistent customer dedication. Each staff member is ready to answer questions and make the service process efficient and easy. I continue to be impressed with the spirited team who are likable and knowledgable, always eager to greet, guide or assist each client with their needs of the moment. Bravo to this location of first rate employees who set the bar high and have achieved excellence in delivery and execution.

This was a seamless purchase! I’ve never experienced such kindness buying a vehicle. I’ll definitely be staying a part of the Mercedes family here.

Excellent Sales Team, very professional and caring!

I definitely recommend them, the service was 5 star from the greeting at the entrance, the process was really smooth, the ambiance, very professional staff, Mr. Mirza is an excellent salesman, he will take care of you all the way in the process, very knowledgeable, I’m really happy!! Overall 5 star!!

Everything was great. My service manager the updated reports via video text and my favorite part the conversation with the shuttle drivers.

Mercedes Benz Greenway is an exceptional place to do business.

The service was great. I showed up without an appointment, and was easily checked in. Jessica, my service advisor was knowledgeable about the car, and provided excellent communication throughout the process. I had been using a non dealer service provider, and Mercedes found and fixed a couple of problems that had been previously overlooked. I will definitely use Greenway again, and request to use Jessica.

Adriana and Kevin provided the best customer service during my car buying process. Adriana was very knowledgeable on the vehicles and was very patient with me as I was researching and making my decision. Kevin helped us in finance and was very knowledgeable as well. He was very helpful in explaining everything and making us feel comfortable with our decision. I had an all around great experience and highly recommend!

I currently have my third Mercedes and customer service is one reason that I continue to buy a Mercedes. I had to have a Tire replaced and service my car recently. Timothy kept me updated along the process and the roadside assistance picked up my car from my home. I will always drive a Mercedes.

Adriana in sales and Kevin in financing made my car buying experience the best all around! They were both very knowledgeable, helpful and patient. I visited a few car dealerships and this was the only one I can say I have zero complaints. I highly recommend!!

The entire process from scheduling to getting my car back was wonderful! The entire team at Greenway Mercedes is amazing.

I purchased a new Mercedes EQE. Remus was my salesman. His customer service was excellent. I’ve purchased many cars over the years and I absolutely hate be SOLD a car. He didn’t make my experience feel overwhelming. He listened to my needs and allowed me to make my decision. He wasn’t persistent but not pushy. He was persuasive but not aggressive. I felt relaxed because he was HONEST with me. It says a lot about a salesman if he’s willing to be honest even if it may cause him to lose a sale. Remus is Integral. I will be back to purchase my wives car with him.

We leased a Glc 300 back in 2019 and went in to purchase the car in Oct 22. Financial advisor Elizabeth helped us and told us there wasn’t going to be any lease payment going forward. However a couple weeks later we start getting calls from Mercedes financial services that we needed to pay for 1 more month of lease payment. We then called her several times trying to figure out what’s going on and were always told she wasn’t there or she was busy. So a couple days later we went in to the dealership and our sales informed that she was busy and told us per “Elizabeth you do not need to pay anything” we were then told she will be calling us back with an update but never has. Between this time we still get calls from financial services on and off, they also called us at 7am on Black Friday morning. It was very frustrating so a week later we went into the store again. This time we spoke to the financial manager Sergi and was promised that she will call us with an update once she returns Tuesday, but as of now we still have no heard anything from anyone! It seems like after they sell you the car then it is none of their business. The financial manager Sergi also tried to brush us off by saying “well if they tell you to pay then you have to pay”. I don’t mind to pay but I need clarification from Elizabeth since she is the one dealt with our paper work and also I would like an explanation why this isn’t done right in the first place?.

Mercedes-Benz of Houston Greenway makes car buying as pleasant an experience as can be, from the minute you walk in the door to your departing in your new Mercedes.

From drive up to drive out, Mercedes Greenway Plaza in Houston delivers on professional, attentive and consistent customer dedication. Each staff member is ready to answer questions and make the service process efficient and easy. I continue to be impressed with the spirited team who are likable and knowledgable, always eager to greet, guide or assist each client with their needs of the moment. Bravo to this location of first rate employees who set the bar high and have achieved excellence in delivery and execution.

Service was quick, quality work, communicative, and wasn?t pushed for add-ons.

Brad Biondo is a great salesman, he is very knowledgeable and helped me get a great deal on a new Mercedes C300. I really appreciated his help, I wasn’t the best customer. I had about a million questions and kept switching vehicles. He answered all my questions and helped me a lot. He’s a very professional and patient man. I definitely recommend him as a salesman. Please go and see him for your Mercedes.

Excellent service. Very pleased with my experience. I'll be back.

I purchased a 100,000 car then realized my sales person did not want me to test drive it because I was young and black, I guess I did not fit his description of someone who had the credit or money to purchase the car. After I realized I was being stereotyped, I ask for a refund from my down payment and left, worst experience ever! My salesman told me people don’t usually test drive cars over 100,000 because when they come in they already know what they want …..tuh

I had to bring my car for the recall 21V990. The repair was in a short amount of tume, three days.

Don and Mike were great in completing the sale for me and honored all aspects of the negotiated deal. Would definitely recommend to work with and i would do business with them again.

Great

Greenway Mercedes-Benz made the offer through Autonation online and the whole thing easy peasy. I entered my car info on the Autonation website and got an offer. When I didn't follow up, Zaid Smair with Greenway Mercedes-Benz followed up not once, but twice. I was in and out of the dealership in under an hour with the money sent via Zelle in my account. One of the easiest transactions I've ever had in my life and the only car transaction with literally zero stress. Zaid was friendly and professional and responded quickly. Absolutely would do business here over and over.

my service guy Peter is the best he always take care of me when I bring my AMG GLE 53 in for service the customer service is the best and there so friendly and they take good care of you keep up the good work.

Timothy Jue is the best?always organized and professional

Always Excellent-Jay kohn is one of the best -takes care of my needs extremely professionally and competently- -I have been doing business with Mercedes since 1984 and you guys have always gotten better at customer service -thankyou

Mercedes Benz Greenway thanks for the always exceptional service performed on my vehicle. In addition to service, My car is always washed and detailed to perfection. Kevin Graves thanks for all your help and for being the best service advisor.

You are treated fairly and with respect from the minute you walk in the door until the transaction is complete. Every employee is committed to making your experience as pleasant as possible. The follow-up demonstrated that you are not just a customer but a valued member of the Mercedes Greenway family.

Give 5 star to Lorenz Elizondo, who's attentive, thorough and helpful when I bought the car. There's an asian sales man also very helpful. This place has more inventory than other dealerships so recommend for car shoppers.

The service I received was done quickly and efficiently.

I had a flat tire on the Wednesday before Thanksgiving and my regular advisor was out. Jacqueline stepped in and was super helpful and professional!!! She got me in and out with my new tire! Thank you!!

IMpecable experiencia, probablemente la mejor que haya tenido en un service

Because all the people working their they are very professional and respectful !

A truly awesome experience. Carolyn Pellegrino is an amazing sales person, she did everything in her power to make sure that our experience was more than pleasant.

Zaid was really helpful and great to deal with throughout the process, he pulled all the paperwork together and confirmed the offer that had been made previously without any haggling. He then helped me set up Zelle on my phone and the money was in my account within minutes. Absolutely painless process which is how it should be. Great service!!!

The best service department I?ve ever used I?m 73 and had every kind of my favorite car including jaguars, 1967 mustang convertible for my 16th birthday , grand wagoners, infinity, jeeps. Audi. The best service!!

I had great experience ordering and purchasing my car at Mercedes-Benz of Houston Greenway with Brad Biondo. The car arrived earlier than expected. Very nice looking and driving experience. Brad is professional and patient to answer all our questions. Smooth transaction. Couldn't be happier.

I had my my AC checked out, needless to say I needed an AC Compressor replace with a new compressor and whatever AC work that was need ( As we all now that was Not cheap). The work was done in June of 2019 here we are in 2022 and it stop working exactly where the 2 year marked supposed warranty ends. I called Greenway and now I have to pay again for another job this is absolutely ridiculous! AC compressors usually last for years. I should not have to pay over 3 grand for another AC compressor. Mercedes Benz product should be able to stand up to the quality of brand they say they have!

Excellent experience with my service representative

Great service!

Came in as a walk in and they were able to assist me despite being fully booked, used their shuttle service as well everything was very fast professional and very transparent, would recommend coming here to service your vehicle.

Professional and friendly sales team. Clean show room. Purchase was quick and simple. Negotiations was easy. Loaner car was Clean and easy.

Unprofessional they need to work on there ppl skills...no communication...rushing to sell cars..

Ernesto always resolve my issues whenever my family and I take our cars for service. He always provides excellent customer service. Thank you Ernesto for going the extra mile to treat your customers with care. Sincerely, Mrs. V. Frazier & Sons

I received the best customer service from Zhu. She was very patient and attentive with me as I made a decision. She is an asset to this location!

Took my car in for its service, in less than 10 minutes Service rep Timothy Jue had it booked in & I was away in a loaner, doesnt get much beter than that. Also now with teh invoice being sent when car is ready same thing I paid upfront, got to teh dealer he already had my car pulled up one signature & away - thank you as I hate waiting.

As always the service is complete and timely, and the staff members at Mercedes-Benz of Houston Greenway conduct all aspects of their their business with perfection. Both Javier Mendoza and Jasper Mendoza have been praiseworthy customer supporters and deserve honorable mention.

From the start to the finishes everthing was simply outstanding I could of not ask for more.

my service advisor Minh was a knowledgeable person and he guided me to do and solve all service issues

We have been using this dealership for several years. I have taken our last two Mercedes Benz to them for service, so I am assuming that this is a one off. We took the car in to get an estimate on repair for AC damage from a road hazard. due to the damage we could not get a loaner so we had to reschedule for about two weeks later we were given one price at that time to do the evaluation to figure out what was going on. We brought the car back approximately two weeks later, they had it all day, and the price kept changing in text communications between the service rep and my wife. The car needed and A service, rear brakes, and repairs to the AC and radiator. At one point the estimate given verbally was just under $7000 but we could not get them to send us anything in writing so we told them we would take the car elsewhere. Without us signing/consenting or knowing the total price or included services, they did the $1600 A service. The service manager agreed that since we did not sign anything, nor have detailed information to make an informed decision that they were not going to charge us for the service as it was a premature assumption. Throughout that Thursday and Friday I repeatedly asked for the estimate to fix the air conditioning and radiator damage. It never came, and my queries were ignored so we picked up the car Friday afternoon. The following Monday we finally received an estimate for the AC and radiator repair. The document was created that morning, not the previous week. When the car was there the revised combine pricing was just over $4000; significantly lower than the nearly $7000 they have been quoted over the phone Have they provided us with estimates and accurate information we would have had the service completed there. But since they would not provide the detailed information and actual costs in advance, we took our business elsewhere. Based on our history with them, we know that this is NOT typical of them and the staff from the top down were very helpful and understanding? With the exception of providing estimates with real dollar amounts..

Great service and car was ready as promised by end of the day.

Overall great experience

EDITED 11/2022: Since first visiting this dealership in 2020, I have sold a second vehicle to MB of Houston Greenway and also bought a pre-owned SUV. Great service all the way around. Carlos (purchased by car) is professional and super helpful. John (cold me my SUV) is helpful, funny, and friendly. Elizabeth (finance) is transparent, friendly, and kind. Great service, helpful, & thorough. I sold my car to Autonation. They gave me much more than the initial KBB estimate and ultimately, what I needed to be able to close the deal.

Great service and Kevin Graves is a 5-star rep. Every repair done timely and to perfection. Love this place.

One of the cleanest transaction I’ve ever experienced. Sales person was professional and his representation of the Dealership, price and the Mercedes SL55 was spot on. Even had the General manager take time to thank us. I would definitely recommend this Dealership.

Overall 5 star experience. Probably the best customer service i have experienced at a car dealership

Check out David Griffin at Greenway. He will make sure he finds your shopping needs. David went above and beyond for me.

Minh is extremely helpful always a pleasant experience in service

This was my first experience at Mercedes-Benze of Greenway and I can't say enough great things. The staff was knowledgeable courteous and helpful. They made the car buying experience enjoyable. I was especially impressed with the time they took to get to know what I wanted in finding me the right car. Once purchased they spent time to make sure I understood the features of the car and how to customize it to me. They followed up with me every step of the way including after the sale....would highly recommend.

I called and left messages on several occasions and didn’t get a response. Finally, I received a message and scheduled for both myself and my wife. Additionally, I was told I could have a loaner for my second drop off and when I brought my second vehicle in, I was informed it was put into the system as a drop off. My friend recommended this location but I will STRONGLY consider taking my vehicle to another service center. It had not been a good first impression!!!

Got a great deal on this Dodge Ram

Jessica is such a pleasure to work with. She made the service process seamless. Thank you Jessica!

From the moment I walked into Mercedes-Benz Greenway, it was a great experience. From deciding which car would be best for me to driving it off the lot. Hector did a great job of explaining the features and he has been great in following up with me. Thank you

Usually the service is top notch but not this time unfortunately. The car still had the check engine light issue for which I brought it in. Communication was very slow and I had to keep checking back rather than the other way around. It took over 2 weeks to get a simple issue fixed. I also asked for a car appraisal to see if it would be worthwhile to trade it in. Never got an appraisal either despite being told they would send me one

My advisor Chris and his crew are awesome.

All services and employees very professional and timely …❤️❤️❤️

Xuh was very great with sales and customer service! The location didn't have many options, and even with a fleet CAN, I was not able to get my % off because all the new cars were "on hold" and managers didn't want to honor it on the vehicle I purchased. I believe it's mostly because I had my own financing, I noticed how things shifted after they found that out. Funny thing is, the first car they didn't want to discount, they discounted it on the site the day after. I don't understand the point of having relationships with companies (fleet), but not giving their customers good service.

Mr. Ernesto Gutierrez is a model Service Advisor. He is very professional and courteous. He has exceeded my expectations with every visit and deserves prompt recognition for providing outstanding and exceptional customer service. Mr. Ernesto Gutierrez is an invaluable representative of Mercedes-Benz of Houston Greenway.

My windows were left down causing my vehicle to smell of mildew! I notified my service rep. and never heard anything back.

I came in for a defective seat. I had Jairo as my advisor. He handled my car with care. Outstanding service! Thank you!

I had a great experience at the dealership! My salesman Don was very professional and transparent from start to finish which can truly be appreciated. I highly recommend!

I want to thank my sales expert David Griffin for his awesome service. I was very nervous about my purchase. I wanted to make sure that I got exactly what I wanted so I had specifications. At no point did he try to talk me out of what I want, David acted fast and got me a deal on a new 2022. What warmed my heart was when i picked up the car. I got off work really late. I felt so bad because David waited for me to get off to personally give me the keys to my new Benz, bow and all. I’m so grateful. This was a great experience. Thanks David and staffs

Great service, Great Selection. Highly recommend

My service advisor is very professional. However, I’m noticing that the lack of attention to details are becoming more evident. During my last B service I was given a estimated work completion date, which turned into almost a week later- things happen I get that. Once the vehicle servicing was completed and released, there was a very noticeable white paint overspray all over the hood and windshield. My service advisor was quick to address the issue and offered to fully detailed my vehicle. That took another two days to return the vehicle. So here the uncomfortable part about my recent experience. After picking up my vehicle on a late Friday evening, I noticed that the driver seat forwarding adjustment was malfunctioning. I reached out to my service advisor and was told to bring vehicle back to have a service technician address my concern. Given short notice my service advisor was honest about having to scheduled an appointment to have a service technician pull the driver seat out to locate the problem- it maybe an object stuck in the seat rail. That said, I’m confused as to why the seat adjustment feature has a problem at this point. The seat was working prior to the service of the vehicle. Deductive reasoning concludes that the issue raised during the service of the vehicle. But more pointedly during the full detail of the vehicle. I must add that the detail was Top notch. So now the conundrum is that I am on the hook for payment to have the service technician remove the seat and locate the object blocking the forwarding of the seat. If the object is deemed a result of the servicing of the vehicle-no charge. Am I to believe that I will get an honest assessment? Again, the attention to details are starting to appear lack luster. And I am finding myself frequently visiting the service department more often.

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They’re always so sweet and accommodating. Get things done fast and are very responsive. Definitely enjoy this location and their services.

I worked with David Griffin on the purchase of a preowned vehicle and he was awesome! He was extremely helpful and I appreciated the fact that he was not pushy or high pressure. The car I was interested in was not at the dealership and he took the time to meet me at the service center where the car was being serviced. I would definitely recommend David if you are looking for a new or preowned car.

Mercedes reliability and service are legend. Unfortunately this dealership os short on personal service.I feel like just another number on their computer.

Thank you for such a wonderfull service. Love you guys

This 5 star goes to Mrs. Jacqueline Campos (service advisor) who helped me on Saturday 11/4/2022. If I had the option of 100 stars I would have chosen that. We sometimes run into people who are great but this lady went above and beyond and made such an impression on me that I’ll forever remember her kind, caring, professional and excellent service. I was in such a rush and got a flat and was so stressed out to leave town and make it to my son’s football game and you saved me so much time and calmed me down emotionally and took care of my tire so fast and saved my day! I can’t thank you enough for taking such a good care of me Jacky. Wish you all the best in life and I hope you run into people like yourself wherever you go 🙏🏻❤️

The sales engagement was decent and the time taken to provide details of value added services/packages was appreciated. The sale completion can however be a lot better - I am yet to receive the spare key(s) or owner manuals 2 weeks after the vehicle was delivered. It seems the urgency to close out was to get a sale done and that urgency died t he moment the agreement was executed.

Great Service and Great Communication!!

The dealership was very clean and inviting! I had requested additional information online and Chris Obanion reached out to me almost immediately. He scheduled an appt for The next day and had exactly what i had requested waiting for me. He was patient and not pushy at all! We had a lot of questions and there were times i wasn’t sure we were going to be able to come to an agreement. At the end we drove off in a beautiful 2023 GLC 300 Coupe. I would recommend Chris and MB-Greewnay to everyone!

Nice MB dealership. My contact responds promptly and let me know what's going on. My car was ready ahead of schedule and pick up was smooth.

Starting from the first phone call with the sales representative the service experience was five star. David Griffen was professional, informative, helpful and followed through on all levels of the process. The financing manager was very efficient and helpful to make the purchase process successful and memorable. I appreciate the high level of service and will come back if and when I ever get bored with my AMG! Thank you all, the best car ever!

Never no loaner cars...

Mr. Christopher O'banion was very very respectful, patient, knowledgeable and with expedited response to every question asked to him. He was very instrumental in our decision to purchase the GLC 300. IN ONE OUTSTANDING service received from all involved.

My experience with Muhammad Khan at Mercedes-Benz of Houston Greenway was very great. He made the whole purchasing process stress free and did a very wonderful job to make sure everything went well. Coming Back Soon !

Great experience! Brad Biondo and Kevin Cayard were incredible to work with. Their professionalism and customer service were second to none!!

When I got in my car Saturday morning, I received an alert that the battery in my GLC300 was failing. I drove to the Mercedes dealership at 59 at Edloe St. in Houston, TX. The service dept. fit me in w/o appt., took care of the problem, and washed my car. The service technician was very professional and courteous, as well as was everyone else I encountered at dealership.

Best auto dealer in Houston.

Great communication skills Pleasant Attitudes Efficient Services Great Waiting Area Offered snacks Washed my vehiy

I had a great experience at the dealership . From ordering to delivery of my car was supper excellent . First time at a dealership where I had to spend limited time on getting paperwork done . Carolyn Pallegrino did a good job , she is an excellent sales rep!!!

The service was exceptional, Lorenz really took the time to explain things to me. I called him and he explained things over the phone about the car that I did not understand and told me to call him anytime. I really appreciate that because it's a lot to understand about the new cars.

This was my 9th car buying experience. I dread it every time for reason I think we can all relate to. This was completely different from start to finish. David Griffin made the magic happen from start to finish. He was kind and professional, he listened to my words and understood exactly what I wanted. He provided clear communication throughout the entire process and exceeded my expectations. I loved my car the second I drove away, and I love that I didn't need a few weeks to forget about the dreadful experience to reach a point that I loved my car.

Hector (new car sales) and Jamal (financing) were extremely helpful and attentive. I had a limited timeframe to purchase a vehicle and both went above and beyond to help make it a smooth experience from start to finish. Very grateful!

Top notched service once again!! I had beak work done on my car at the Greenway Mercedes Benz location last week, and over the top satisfied with my service!! My service rep, Brigitt Stewart, as usual was the best!! Ms. Stewart always gives the best advice for my auto needs (present and future), and that give me peace of mind. The staff in the service department has always been accommodating to my service needs these last 9 years of my ownership.

Innefective service on wheels alignment. Left the shop around 10am after service was complete and after driving 5 min on the highway immediately noticed alignment issues persisted. Upon prompt return to the shop a few minutes later I was told the service could not be performed again on same day. Took the car on the next day to a different repair shop where alignment issue was quickly resolved with superior work quality. Waiting on refund from MB Greenway.

Kevin Graves continues to provide me with excellent service. He has been my service advisor for many years. On my last visit, he made a much appreciated and successful effort to get the work on my car completed ahead of schedule so that I could leave on a trip without any delay.

I had a great experience with a new service advisor (my former service advisor retired) Went very smoothly, great communications, excellent service and he “listened” to my concerns.

Patrick, my service advisor was fantastic! Smart and very helpful. Hénry, the gentleman who drove me back and picked me up the next morning was beyond nice and very professional. Congratulations on hiring these two outstanding individuals.

My breaks mysteriously stopped working (car thankfully in my garage). From the set up of a tow truck to getting a loaner and everything in between, was handled professionally and with as little drama as possible. I hope this situation never happens again but if it does, I know I will be taken care of.

A Houston Mercedes Benz Professional service center. A shuttle service or loaner car availability. A video provided of maintenance required and suggested. Clear and accurate estimates and time table for completion of work. Response from your contact agent daily if requested. Fast responses for questions and concerns. Jessica Fumes was outstanding. I had a clear budget and all required work was completed on time. This business will keep my SLK280 on the road in top shape and condition.

Pimpin 🙂

La Atención es rápida, siempre me apoyan con lo necesita mi vehículo. Hablan español y dan un buen servicio.

I had a call back on my GLB and was taken care of every step of the process. From being thoroughly contacted on the progress of my car to keeping me in a nice loaner vehicle, I felt very taken care of. Everyone was also very friendly!

Simple, Thorough, and easy to schedule service. Kept car clean and while they had it too. All the staff was friendly, and service advisor Jerry was helpful, easy to contact, prompt with responses and great communication overall.

Wife had an appointment today 10/26 with this dealership scheduled about 5weeks ago for Service A maintenance with an over $1 grand service charge. Loaner vehicle and all confirmed several weeks in advance by dealership. Well, morning of appointment, wife receives text message that there is no loaner vehicle available for her and dealership can only arrange one-way travel not exceeding a 15mile radius. The nerve! Of course a phone call to customer service made no difference and Manager did not pick or return phone call. And we still wonder why businesses close shop? With the approaching recession one wonders how businesses like this actually survive without Government handouts from tax payers money, when they lose easy $$ by the day. I told her to take her business elsewhere, don't waste your time and $$ where it is not needed. I just read the review below written 7months ago. This kind of dealership is not where I'd trust to take care of my vehicle. Good riddance!

Thanks for the excellence services. The sales representative by the name Joseph attended to us with full understanding of the job, and was able to answer all our questions in detailed.

very good services. professional

Awesome service! Super fast, convenient and easy! Thanks!

Dreading the entire buying experience, we were pleasantly surprised by the ease of our purchase and the warmth and care we received from this dealership, especially from our salesman David Griffin. David was courteous, never pushy, answered our questions, followed-up in a timely manner, and helped us with the entire purchase process. We felt that this dealership went above and beyond when we sat down to finance (the finance guys were wonderfully polite too!) and discuss our trade-in. It was a great and smooth experience. We can't complain!

Excellent Again! Similar to my previous experience, I took my other vehicle for service and I need to say that I received an excellent customer service again from Mercedes Benz Greenway Plaza. All of the staff and manager have been professional and pleasantly helpful and took care of my needs. They are the best from the time you enter in their location to thru out the service process with their great communication. I would like to thank everyone of them for their exceptional service.

Excellent service. First time at this location staff was attentive and professional. Service advisor, Mr. Schermerhorn was outstanding he made the process seamless.

This was by far the best car buying experience ever. I always dread the process for many reasons. David Griffin is extremely professional and attentive to his customers. He went above and beyond to make sure I got just what I wanted. There was clear communication throughout the process which built great trust. I will say he exceeded my expectations and I am delighted to have my new car that I am very much enjoying!

Couldn’t be happier with the service received from Leigh and Chris. Custom ordered my new 22’ G Wagon AMG G63 over 1 1/2 yrs. ago and finally arrived in! It was more beautiful than I could imagine. Leigh worked with me several times on redoing and updating the order to make sure it was perfect, he was patient, and extremely knowledgeable to assist me and ensure my car features were correct, and designed to perfection. Chris was extremely helpful with my trade and financing terms, great customer service and patience with me. It was a long day but PJ came through and was able to get it done for me! I couldn’t be happier to have my dream car, and such a great team that helped make it happen. Leigh, Chris, and PJ went above and beyond for me, and this big purchase it was well worth it! I highly recommend them to anyone looking to buy a car, these guys know what it means to provide great service, and make your car ownership dream a reality. Thank you all, for making this happen for me!!! :-) A+++ customer service!

I've been going to Mercedes-Benz @ Greenway for the past 20 years. The staff are just incredible. Jay Kohn, in particular, is incredible at making you feel at ease and explains the whole process thoroughly.

Surender has been very patient with us, we really enjoyed buying another car at your location

I was very disappointed with my service this time. I went in to have a stuck seatbelt repaired. I was told that a part needed to be ordered that would take several days to arrive. I inquired about a loaner car and was told that none were available. Thus - I returned to the dealership to retrieve my vehicle. Upon picking up my vehicle and reaching my next destination, I realized that Mercedes Greenway had left my backseat completely disassembled, complete with tools on the floorboard and disassembled seat. I had to pay for alternate transportation for my passengers and drive across town to have my seat put back in place. Initially, my seat was put back with the formerly stuck seatbelt loose (bottom metal exposed) and machine grease on my light colored seats. I had to inform the service advisor that it was not safe for me to drive around with a disconnected seatbelt (essentially a long belt with a heavy metal piece on the end.) The seatbelt was finally put back - no longer stuck and apparently not in need of the $1200 replacement that I was initially quoted.

I was very disappointed with my service this time. I went in to have a stuck seatbelt repaired. I was told that a part needed to be ordered that would take several days to arrive. I inquired about a loaner car and was told that none were available. Thus - I returned to the dealership to retrieve my vehicle. Upon picking up my vehicle and reaching my next destination, I realized that Mercedes Greenway had left my backseat completely disassembled, complete with tools on the floorboard and disassembled seat. I had to pay for alternate transportation for my passengers and drive across town to have my seat put back in place. Initially, my seat was put back with the formerly stuck seatbelt loose (bottom metal exposed) and machine grease on my light colored seats. I had to inform the service advisor that it was not safe for me to drive around with a disconnected seatbelt (essentially a long belt with a heavy metal piece on the end.) The seatbelt was finally put back - no longer stuck and apparently not in need of the $1200 replacement that I was initially quoted.

Satisfied customer service good update methods when you drop you car for service

Car radiator leak. At Texas border. Driver called MERCEDES and was told only a tow to the nearest Mercedes dealer. Use AAA membership instead. Not a good moment for ?MERCEDES and me.?? Once in Houston car serviced. Peter Schermerhorn did a very good job. He is an excellent customer service person.

Friendly staff Very accommodating Staff is very professional and very courteous. I have always had great staff wait on me when it’s time to renew my lease or when I take my car in for service.

Services were great however the wait was a bit longer than expected.

Service, and attention to customers' needs, not pushy or trying to sell you a product that you did not ask for.

I took my car in for recall repair. Process was very smooth

Jay Kohn is the best! Every time I bring my car in I get the best service

Service was outstanding. Jerry Jow handled my needs professionally and promptly… Thank you

Muhammed Khan took great care of me and making sure i drove out the lot with a vehicle even past hours. He was super understanding to what i needed and made sure he explained things thoroughly, The finance department was really helpful too so This is my home now.

My recent experience with service team of Mercedes-Benz of Greenway has been exceptionally great. Team has not only heard me and issues I was facing but also worked diligently to ensure all issues are taken care of and delivered to my satisfaction. Very impressed with professional approach of the team. I would recommend them highly.

The service is very good, my concerns have been all addressed.

My service advisor was Amazing he was very attentive when it came to my needs and exceeded my expectations

The first customer service personnel was very unprofessional, I had to switch and I got a better service

Purchased GLE 350 4MATIC on Oct 16, 22. The procedure was seamless, no pressure upselling and totally happy with the experience. Love the car and the process at this dealership.

I came in unexpectedly without an appointment due to concerns about a tire. Mr. Kahn was highly professional, as always, and took care of my problem promptly.

Overall great experience buying a car which is normally so painful. Thank you Brad!

Peter is the best in service here at this location. He always takes great care of me and communicates via text every step of the way!

What a first class professional car dealership. My sales person Mr. M. Khan was very helpful in getting the car I wanted and his professionalism was first class. I felt that I was not just a number but a serious buyer. I recommend anyone looking for a Mercedes to give this dealership a call and you will not be disappointed.

The customer service was excellent! Jasper Mendoza assisted me and saved me so much time. I thought I needed an oil change, but the meter was not reset when my car was last serviced. Jasper topped off the oil and reset it and had me out in about 5 minutes. Thanks Jasper for your professionalism!!

What can I say …. From my amazing service advisor Peter. Peter is the gem you all have been hiding. I received a A-2 service with complete spark pugs replace 😳 My GLC drove smoothly at 100 mph Never did that before (of course off road 😉) Mercedes Greenway you have my sincere vote of confidence Dr. Sophia W Barnes

Purchased Lexus RX 350. Process made easy. Very satisfied.

I loved the fast response , having my car towed to the dealership on Sunday , and on Monday morning I got a call assuring me by my service rep that he has the car, identified the problem and will have it fixed that day. By noon the car was ready and I was very impressed and grateful.

Greenway Plaza Mercedes’ dealership and our interactions with our service advisor has always been excellent. We had gone for auxiliary battery replacement as it was getting weak. They attend to your requested needs, give honest feedback to any questions and have always come up-to expectations. I would as always recommend this dealership and I even checked out EQB - battery powered car which seems great.

Excellent in every way from morning reception, service advisor , loaner car rep and actual service for vehicle. Job well done

My second vehicle purchase here And highly recommend Joseph Garcia. He is extremely knowledgeable and well trained about these cars. Request him for vehicle purchase . He is very customer centric, trustworthy and honest

Very Professional. Their Customer Care Team is the BEST !! Not to mention their Technicians 👍🏻

Today I saw a red car by the entrance of Mercedes-benz it blew my mind if I had the money I won’t get back home without it 😍

Took my car here after another dealership said there was nothing wrong with my c300’s MBUX. Come to find out the entire MBUX needed replacement. These guys did it fast and for free, thanks to warranty. Thanks to Jasper for the great communication throughout the entire process.

I was out there at Mercedes_Benz of Houston Greenway to renew Service contract on my Benz and the customer service is great and was able to complete the transaction on time.

Hands down the best service. extremely convenient was able to drop my car off for service got complementary shuttle back home and back to pick my car up

Week one the car had to be replaced with 300 miles on it. The 2nd car had nothing but issues even after having the entire dash replaced the same issues and more would happen. I never was confident to drive a brand new AMG with just a total 10k miles on in 2 years of ownership.

Great dealership. Have purchased 4 cars over the years and keep coming back. Coco sold our recent E350 purchase and she is excellent.

Thanks for the great service your team provided me

Rokan was a great salesman. He was not pushy at all. He found my daughter the exact color combination she wanted and the car got delivered in 2 days.

Great service. Tire was in stock and I was given ride downtown and then picked up.

A very satisfying and pleasant experience. It's always a pleasure to work with Chris Palumbo.

I was in talks with sales manager Santiago Galeana for the purchase of a vehicle . The deal did not go through and I never purchased or leased any vehicle from Mercedez Benz greenway . A few weeks later I received an invoice from harris county toll authority for a license plate under my name and address . I did not recognize that license plate and it never belonged to me . I started to inquire about this particular license plate , only to find out that the license plate belonged to a rental vehicle at Mercedez Benz greenway. I have requested Santiago to issue me a document stating that the vehicle and the license plate never belonged to me . Not only are they unapologetic for doing such an illegal thing , they are refusing to provide me with any supporting document that the license plate did not belong to me . They are a bunch of highly unprofessional people . They made such a big blunder by wrongly putting a license plate under my name on one of their rental vehicles and are refusing to rectify the matter .

I have had the honor and good fortune of getting my last 2 cars from Mercedes Benz of Houston Greenway. Both times I have had the delight of working with Maria Godinez on both occasions. The first car was my dream car. As we journey through life sometimes out circumstances changes. This time I was looking for a "Good deal" So I spent a great deal of time shopping many dealerships throughout the Houston area and I don't mean shopping online I actually went to many dealerships and looked at the products and talk to a salesman in this heat.. I was pleasantly surprised that Mercedes Benz of Houston Greenway gave me the best deal in town. So I would definitely say they are by far the best dealership in town! So whether you are getting your dream car or looking for something less you should give Maria (Coco) Godinez a call.

Went there to get my wife a new car. Our sales assistant was Xhu. We had an excellent hassle free experience through out the whole process. Xhu knew her cars really well and answered all our questions. We never felt being pushed to make a certain decision which was a very big deal, in fact we really felt that Xhu was helping us make the best decision rather then just forcing us into buying her car . Customer service was top notch. They really tried to work with us while negotiating the price to bring it into our budget. Ali with the financial service was also great. He was very upfront and honest, did not try to push us into buying insurance policies, explained us everything clearly and answered all our questions and I again I felt that he was trying to help me make a decision which would be in my best interest. Overall great experience and I strongly recommend considering them for your car dealings.

My car battery had died and I needed immediate service. Jacqueline from the service department helped me and got the car running in 2 hours. I am definitely taking my car here for regular maintenance from now on.

I was told I must leave my car there even though it was about 6 days before it was assigned to a technician. On the 8th day my car was ready. Two days later, the problem, 2 separate warning lights came on again. The overheating light comes on the first thing in the morning. Another engine warning light also comes on. I suspect they failed to add coolant. In June they fixed an AC leak but failed to add Freon. I discovered it when I was half way across Texas and the temp was 99 degrees. My condo is 2 blocks from the dealership. It would seem convenient. It is not.

Good service

We had a great experience. Ryan was very helpful. We are happy with our purchase.

Everyone was very friendly and helpful as soon as I walked in the door. I visited another dealership and left because I couldn’t get any help. Went online and immediately received a call from Christopher. Met Christopher at the dealership and everything went great!

This dealership provides great service. For sales, see Jay. For service, see Kevin Graves.

outstanding customer service, outstanding service representative, always on time, courteous and detailed, and Mr. Chris Palimbo

Great customer service and very friendly and knowledgeable staff.

Wonderful service! I felt genuinely cared for, especially by Mike! Thank you so much for making my day despite the hiccups!

A very professional service provider and we are always happy with Timothy he has been very thoughtful and helpful with the service of the car.

Excellent service

Very disappointed with the check-in process. Was scheduled for a 7am appointment and upon arrival, there was 50 other cars waiting like a Chik-Fil-a line. Once I was checked in an advisor had informed me that just because my appointment was at 7am doesn’t mean that my vehicle will be actually seen that day until days later. Then if parts are needed, then it may be more days. I asked for my keys and left. When I had called to schedule an appointment I should’ve been told about the process. I’m from out of state and I’m not use to waiting for days at a time , just for my car to be looked at. Zero stars for me because I wasted my time and gas!

This dealership is the absolute worst! I bought a brand new 2022 GLE 350 about a month ago and I’m having all sorts of lights on my dashboard. My vehicle won’t start. I’m getting malfunction errors for my seatbelt. When I call the dealership, I’m placed on hold for 30 mins just to be hung up on. When I call back to speak with a manager, the manager (sounding completely unprofessional and incompetent) asks me ‘do you want an appointment or not?’ Even though I’ve stated I couldn’t get a hold of anyone in service. He puts me through to service and I’m placed on hold for another 15 mins. When someone finally answers I’m told there is no appointment available for at least two weeks. Even longer if I want a loaner, which I do considering this is my only vehicle and I have children I have to drop off and pick up from school. Im then advised very nonchalantly that the air bags will not deploy on my vehicle in the even of an accident due to the errors displayed. I beg to be put on a priority for appointment for that reason and I’m told ‘sorry that’s the earliest we have.’ This is such a terrible dealership. I do not recommend them at all. I will never do business with such insensitive people who lack any customer service skills.

We had a wonderful salesman named El, who was absolutely wonderful. We had problems with the finance department when we wanted to finance through our own bank. They told us they wouldn’t work with our bank….Which was disappointing because they had lower interest rates. It’s as though they wanted us to finance through Mercedes and our bank money was No Good. Guess they wanted to earn all that interest themselves?! They did end up selling us the car after our bank reached out to them and made assurances they would receive a cashiers check…. Which was about seven hours later! The upper management and finance department are very unprofessional. Next time, I will take my money to another Mercedes dealership. Not a happy car buying experience.

I recommend their customer service, attitude, service. Everyone is professional and patient.

They clean the outside of my car and I see some crash around the area of door open handle

They are highly professional

Went in for a tire change last Saturday thinking it would be quick but unfortunately there were many people ahead of me. Luckily, MB offers a chauffeur service and brought me home while I waited and picked me up when my car was ready. I picked my car up to it nice and clean washed & vacuumed inside and out. I am so thankful for all of the many complimentary services they offer & will always recommend MB greenway! Thank you guys!!

Mercedes Greenway has been by far the best dealerships I've been too. The staff is friendly and provide excellent customer service. I want to give a special thanks to Jacqueline Campos in the service dept. She absolutely excelled in customer service and kept me updated with my vehicle. :)

Came here for my first service. Made an appointment online, pulled right in and they took care of me. No BS on your new car needs this or that. Simply paid for what I needed and was in my way! Fantastic experience.

It is the best dealership I’ve ever been. Manny, a sales dealer, is also a best one I’ve ever worked with. He is very professional and kind as well. The best thing that I most love here is their one-price policy, aiming low price and no pressure, and they really do. You can shop your every kinds of Mercedes with most convenient atmosphere. I highly recommend this dealership when you need your dream car. No doubt.

Timothy Jue was informative and helpful. Will book him again for my next maintenance.

Harshad Patel at MB Greenway helped us in the purchase of our 2022 MB E350 in every aspect from the initial contact, car selection, order, order tracking, sales transaction, delivery, and follow up. I feel he is the ultimate gentleman in his courteousness, honesty, ethics, and overall ease of doing business transactions. I would love to do a car purchase from him again!!

Just a note of thanks for your patience and professionalism at MB of Houston Greenway. You have a great welcoming sales attitude and your courteous demeanor was part of the reason I purchased the vehicle. Thank you!

Beware of this dealership! We got a new vehicle and did our Mercedes A&B services. Later we found out that it was not done as per Mercedes’ standards. They were using third party made parts from China or Korea… this has voided our certification with the new vehicle. To make matters worse, we were charge OEM grade parts for non-OEM grade parts that you could buy off eBay or somewhere cheap….make sure you check your services invoices…

That's a very great experience. Cool

I was well received and professionally taken care of. Everybody courteous and helpful.The waiting area is small (compared to other MB facilities I've visited) leaves a bit to be desired.

The service we received was absolutely awesome. The salesman’s was very attentive to all our needs answered all our questions. We could not be happier, I wish all my car buying experience were as good as this one.

Low rating for the fact you sell Mercedes. I may have owned and purchased 15 vehicles in my life and by far Mercedes is the worst made vehicle. I lost so much money purchasing this car which was replaced and the 2nd one had so many issues I didn’t trust it to drive it even with only 10k miles on it. I chose to walk away from it losing so much money in the past 2 years of ownership.

Minh was the representative that took care of me when I deliver the car for maintenance on Friday. I misplaced the ticket that I was given and I called so many times on Monday and Tuesday, to know when I could pass for the car. Some of the people that took that call were very ruth and other don't care and transfer me to a non answering line. After many calls I was able to contact Minh on Tuesday afternoon and I got a report of what the status of the car was. On Wednesday afternoon I received a message informing me that the car will be ready at the en of the day. I wish I could give a better rating.

Adriana was my sales person and she was very pleasant and fun to work with. she also helped me get my insurance cards for the vehicle that I was purchasing. Adriana made sure that I understood how to operate the equipment on the car she sent me over to her technical person. I think both of you for all your help and support!

Bought a vehicle and was impressed with the customer service from Manny and Donald. In and out in less than three hours. Great experience all around.

Awesome!!! Everything was great from the time I walked in until I left. Rokan is the best.

I had a excellent experience purchasing a new Mercedes at Greenway. Thank you Rokan for excellent customer service! Looking forward to our next Mercedes purchase in December.

Great dealership, every single time.

Service rep, Jerry Jow, and Damian, technician, both acted swiftly and professionally to address emergency issues with my car. In the process found several other issues that I was not aware of. I would highly recommend this dealership's service group.

I live 90 miles from the Greenway dealership. Cori received my phone call regarding a scheduled test drive. She went the extra distance throughout the purchase consideration process. Cori made certain the car was still in inventory by physically going to locate the vehicle in question in the dealership storage area. During the negotiations, she was always pleasant and, importantly, made certain to disclose important considerations. I was a bit disappointed because although the vehicle was advertised as certified, the dealership was unable to honor designation because Mercedes corporate recently posted a recall. In any event, the purchase experience was easy, delightful and I'd do it again.

Great Service and my service advisor, Mr. Mendoza, kept me in the loop for the entire process.

Jessica was amazing! Her customer service was top notch and she made the experience hassle free! Definitely recommend her!

I went to Greenway after being torn between BMW & Mercedes. A Benz was always my dream car. I was immediately greeted by David Griffin, who provided excellent customer service! He was very knowledgeable & patient. If anyone is in the market for a new car, please go see David! You will be guaranteed to leave happy! He took the time to setup the App on my phone & even took photos of me in my new car! The Finance guy was great too! It doesn’t get any better than Greenway!

Patrick provided excellence service during my service for my car- he was very clear, fast and straightforward! Everyone greeted me with a smile and was efficient with their service and I was seen on time for my appointment and was able to drop off quick without waiting!

I came in pre-approved so the process was fast and seamless. I’m very pleased with my new vehicle purchase as a whole. Just wish I was provided with 2 keys. So for quality of repair I have a 3star.

Leased new A220 in 2019..unfortunately it had its check engine light and tire sensors on most of the time since then along with a few other issues. MB had many times to fix but failed.

Fabulous, knowledgeable, and friendly service and sales. I recently purchased a new GLC 300 from Leigh. My third Mercedes . Very happy with all aspects of the sale. My service rep for over 20 years is Jerry. Both men great to work with . I give them each a 5 with 5 being the best. Ask for them!! Melinda

Great experience and love the car! El is a great salesman and went above and beyond. Would recommend.

I had a wonderful experience everyone here worked as a team from sales to service. My wife and I will be with Mercedes for a long time they won us over. Y’all need to get Chris O’Banion for sales, Kevin Cayard is the best finance manager in the world and I can’t forget about Jay Khon my service advisor who tells the truth about proper maintenance of your vehicle.

The staff are professional and friendly. They have consistently provided great customer service over the past ten plus years.

Nice group of people who makes you feel comfortable and safe. Worked with Jasper and the other service guys on entry to fix my brakes and license plates. Thank you so much. You made my first time at Greenway memorable.

They give very good customer service and it’s been 11 years I have been here.

Jessica is AMAZING, always gives great service.. Jessica is the best service advisor I have ever had! I am impressed by the commitment to customer satisfaction with this dealership and I will for sure be coming back. Make sure you ask for her, you won't be disappointed.

Once they sell you the vehicle they don't return your calls or email I've been trying to get an issue concerning my title correct but no one is reaching out to me

Extremely easy to make an appointment. Jerry Jow is an excellent service advisor. He explains everything upfront and kept me informed about what needed to be done. The only comment I would make is that the exterior car wash was a bit sloppy. The windows were not well cleaned.

EVERYTHING WAS GOOD AND SATISFACTORY

My experience with this dealership was amazing. My sales guy Don Morales was a pleasure to deal with. He was very educated about the product and he made the total process a pleasure.

Jasper always has me in and out quick for my service appointments. He’s the best!

Top of the line service. My salesman Mr.Patel and my service writer Brigitt are awesome

I continue to receive excellent service! I highly recommend them….and my service advisor, Timothy Jue, is fantastic!! Update: took my car in once again and received excellent service. I chose to wait at the dealership while work was being done. They made it as pleasant as possible. I had a workstation to use to accomplish tasks while waiting and plenty of drinks or snacks if needed. Timothy Jue took great care of my car and me as in the past! Thank you!

Good service & very prompt Im glad that i went to Mercedes Benz of Houston:)

My adviser Tim Jue did an exceptionally excellent job. Everything was done exactly as he said and was double checked by him.Very polite and professional associate to the dealership.

My advisor Tim Jue did an excellent job. He was professional and courteous.The work was done on time without delay and I received my car the day he stated that it would be ready.It was cleaned inside and out with a free car wash !! He double checked to see all work was completed and completed correctly. Mr. Jue is a valuable asset to the dealership.

True first class service each time I go to get my car serviced. Minh my service advisor is amazing!!!

Love having Jessica as my service provider. She is honest and accommodating. A true professional!

This was our first time experience at this dealership. We recently moved from out of state and needed our vehicle serviced. We scheduled an appointment first thing in the morning. We had to wait for them to open (a little late) and then intake process was slow. It was pen and paper, checking their printed out list. When we returned to pick up our vehicle, we had to wait about 30 minutes to get our vehicle. The vehicle was not washed well and the interior was still dirty. This dealership does a lot of business however, it seems they are a little disorganized or short staffed. Our previous dealer in Alabama (Irondale) spoiled us because we were able to drive in to the huge service bay (automatic garage doors), get out in a cool airconditioned environment, service agent had an electronic handheld pad that immediately pulled up our information and quickly checked us in. They kept us updated, easy/quick pickup, and our vehicle was always cleaned well by the dealer. Big difference between the two dealerships.

Ernesto was my service provider and took great care of my car.

Mercedes-Benz of greenway is such a friendly and helpful dealership. I recently purchased a vehicle from there and they were such a help they helped me get financed and treated me with respect and were very friendly. They kept offering me something to eat and drink from their bar and showed me their inventory on what I could purchase and even helped on my finance in such a way that I didn’t stay broke. I recommend you to visit them and purchase a vehicle from them it’s not as hard as you think.

I had an incredible experience working with Mariah and Elizabeth! They both made me feel right at home and created such a great atmosphere. They truly made the car buying experience fun again! And I will absolutely be returning for my next vehicle, they’ve made a life long customer!

Great sales service. Recommended 100% to purchase a new vehicle. Chris from sales did a great job providing all the information about the car and the purchase process.

I gave this dealership 1 star because my experience there was horrible. They gave me the wrong car and let me drive home in the incorrect car and put insurance on the car that’s not only happened to me but it happened to someone else that I know. I am not sure what the process is on them checking the vehicle the customer is purchasing in person versus what is in their inventory management system. If they even have a inventory management system. I will NOT every purchase another car from Mercedes’ Benz greenway.

Shameful, these guys pulled a bait and switch on me. I went in to buy a used car, was given a written offer, including the trade in value for my old car. After signing some paper work and taking my credit card as a guarantee, they inform me that my trade in value is actually $6,000 less and they won't honor their initial offer. Get a customer excited about a car, then up the price...no class.

EL at Mercedes in Houston was awesome. Quick, kind, and respectful.

Love my new car! Process went smooth.

WORK WAS DONE IN GREAT TIME. THE PEOPLE WERE KIND AND PROFESSIONAL

Steve Alonzo and Shady Souky made my car buying experience wonderful. They were not only very informative and helpful, but they also didn’t make me feel pressured into purchasing a vehicle, even though I did. Visited 3 other Mercedes dealerships, and none of those can compare to the service I received at greenway! Great Job guys! Update: years later and I still love this dealership! My car has only been here for service and every time my service coordinator Chris Palumbo is awesome!!!

I visited the service department on Tuesday. Despite these sterling reviews, my visit was quite the contrary. I arrived near lunch time. My service representative Chris appeared unbothered to hear what I had say. He never looked up at me until I requested it. The general mood in the dealership is very cold and near trite. Not one person seem to care about receiving my car. I took it to another Mercedes dealership the same day and I was welcomed, my issue was addressed and feel confident my car is in good hands. If you'd like to feel welcomed and appreciated as a service customer, Mercedes-Benz Of Houston IS NOT your dealership.

Jerry Jow was professional, organized and very courteous!

SUPERB SERVICE!! My battery died, and they got me in immediately. It was later in the evening, so I had to leave it overnight, but Peter came through and made sure I could get home, and gave me a loaner. FOR A BATTERY! His overall care and service was more than I could have ever asked for, and I will definitely be back!

I just bought a brand new car 2022 GLC 300 , after driving this car , I can hear a continuous loud noise under the car, and they told me is normal, they can’t fix the problem, they said is not a safety issue. I do not have a peace of mind driving this, I’m not happy.

I have had positive experiences with the services department, and am happy with the ways they have communicated and serviced my vehicle. However, unfortunately I have had such a negative experience with general customer service after leasing my vehicle. Prior to coming to Mercedes-Benz I was with BMW and experienced such phenomenal customer service that it has likely made this experience feel exceptionally difficult. For example, I have made small requests (asked for the second spare key for my vehicle after only being given one) and have waited months (and am still waiting) for the matter to be resolved. I hope that the team here can improve as poor customer service can really decrease your happiness with the overall experience.

Extremely satisfied with recent purchase. It was a great experience! Thank you Joseph and Elizabeth!

excellent customer service and I love my tundra

I've had consistently good experiences with M-B of Houston Greenway over the years. Hector Cardet is very knowledgeable and service oriented.

We just got new GLC last month. Has some noise left car for two weeks in service department and they don't want to fix because expensive also the manager very rude .

I own several Mercedes. I lost the key to one of them, I've called 3 times to try to ask what I need to bring with me to get a new fob ordered. The first lady I spoke to couldn't give me a clear answer so she forwarded my call to person in the parts department. Problem is that she sent me to an automated line where i needed to put in an extension to reach a human being. I called back, as soon as I said hello, she forwarded me again to the same number where I needed an extension to speak to someone. I called a 3rd time and even before I said hello she had already forwarded me again. This is disgraceful customer service. I literally just had a simple question as to what i needed to bring to order a key. I called sewell after my 3rd attempt here and within 90 seconds I had a human on the line who told me exactly what I needed. I'm happy to drive the extra 5 miles to them and give them my business going forward. Truly awful customer service for someone who is and has been a return customer.

Everyone was extremely helpful throughout the car purchase and put my daughter at ease and willing to use their facility for any service she may need as a new resident of Houston Tx.

Mercedes never fails! The team at greenway were really amazing, everything was streamlined and easy Jairo took great care of me .

excellent service

Showed up at 3pm on Saturday without an appointment and in need of a new battery. Peter took great care of me - out in 90 minutes and my car had even been washed.

Adriana was very helpful and friendly. The team at Greenway made the car buying experience simple and easy.

Chris Palumbo was my service advisor and he was super kind and helpful. Thanks!

Love how sweet and nice everyone is and how my dealer David always make it his business to come speak to me to make sure I’m doing ok but service advisor Jessica. Is not really nice or friendly she does not engage in her customers to make sure use feel good or secure

10/10 would recommend my friends and family to MB Greenway! I had the pleasure of working with Mr. Mohammad Al-Fawriya (Sales Consultant) He’s professional, friendly and extremely knowledgeable about the products/services MB has to offer. The management staff Santiago Galeana and Jay Gomez helped streamline the process to ensure a simple and easy transaction. Ravi Sapkota was the CFS Manager who walked me through extended warranties and helped answer any/every question I had! Great staff, clean facility and overall great experience! Super happy customer!! Thank you Mercedes-Benz Greenway.

Service was great from the beginning. I was greeted very kindly and fast, my car had no problems so the check up was finished the same day. Very professional team and worthwhile experience! Thanks Mercedes!

I’m not from Houston but my car was damaged there and taken this location. From the moment my car arrived , Jacqueline was on top of it and called with every step of the way updating me on what was going on with my car. If I had any questions she called me back or answered my texts right away. She was very informative and a pleasant person to talk to, especially since this was a very stressful time for me.

I had amazing customer service when I got a nail in my tire. They had the tire in stock and had me in and out very quickly! They also washed my car and all the employees were very friendly.

Victoria is absolutely amazing! If you are in the market for a vehicle, go to her. She didn't persuade me to get something more expensive like the last guy I had. She was able to get me top dollar for my trade and I did not have to put anything down. When I trade in my lease, she will be the associate I choose.

That's a very nice experience. The deal offered very warm service attitude to my family. My wife is satisfied with all the process.

Soot on, courteous, very friendly and professional

I had a great person in charge. His name is Jerry was always in communication telling me how the repairs where getting ready. My car was ready and line up for me not to take long time to leave.

Had a great buying session with Carolyn my sales person. Love the car and satisfied with the deal.

Service was fast & exceptional, Mo & Elizabeth were very friendly & helpful, we recommend this place for future Mercedes owner, we really love our new Black Cede, 2 thumbs up😊

I have 2022 GLE 350. I mysteriously had a glitch in one of my screens that sent me into a complete panic. When I got to the service department, they quickly begin to look for the source of the issue. Because it was a Saturday, the service provider helped me get scheduled so I could drop the car off for further inspection. The morning I dropped the car off, everyone was friendly and quick to help me get in and setup for a loaner vehicle. I receive constant updates at every point if the inspection and was given a full report verbally as well as upon pickup of my vehicle. They truly made something scary become much less stressful.

I visited the dealership with my interest in a 2021 (used) Mercedes Benz. Sales person was very transparent about the condition of that vehicle and not pushy at all. I was offered an option to look at a 2022 model which offered better features. New car was made available in 10 days with very communication and follow up. Overall excellent service and experience with the people, facility and process!

Very professional and understanding of my needs for the automobile I wanted

Excellent service department. My service advisor Minh, was very accommodating and took care of my vehicle repair needs flawlessly. Clean facilities, with ample room in the waiting area, and free refreshments available.

Horrible customer service. Brand new gls has left me and my kids stranded 3x. The car is a lemon. Brought car in each time and they find nothing wrong with it. Say it’s safe to drive but it’s not. Service person does not return phone calls, only texts. And I have to be the one calling him for the status update. Should be the other way around. Bought a Mercedes for safety and reliability and it’s proven to be neither. Horrible purchase.

Took my car in again, against my better judgment, to have its annual check up. Got the estimate: $5K. The Windshield wiper fluid tank has a leak. The right rear brake pad is down to 5-7 mm. The engine block pad is broken, etc, etc. I informed the service manager the following: 1. The windshield wiper fluid alarm has been on since I took the car in last year. 2. So has the left turning signal light alarm 3. And I had the brake pads changed in June. 4. And while I had the car in for the brake pad changes, I was told the air filters were dirty and I then spent an additional $470 having them changed out, when I was already charged for the air filters when I took the car in last October to the dealership! The long and short of it: I was told the tech probably didn’t notice the windshield fluid tank being cracked during the last check up. Also their record did show the air filter was supposed have been changed. I didn’t get any refund for the air filter charges, nor was it offered. The window washer fluid tank could have cracked when they didn’t fill it up, or if they even inspected it during last year’s check up. I will not purchase my next car or take my car there again. They have no concept how important time is and had made promises on the ready time and then to have the customer wait for an additional 2 hours until I threaten to call the police for false imprisonment. Done.

My car would not crank normally but world not start, and also has a recall. Jerry Jow (the representative from Greenway Plaza Mercedes) scheduled repair & recall quickly for me and the whole process went super smooth. The technicians also found some leak which was also reported by another Mercedes dealer, but the repair estimation from this Greenway Benz is MUCH lower than the "another" dealer. Jerry and Greenway Mercedes, you are the best! Thank you very much! I've been with this dealer/workshop and Jerry for many years. They care customers and they are professional. I strongly recommend this dealer/workshop!

Love my car and the way I’m treated when I go in for service. Jay and the rest of the service professionals made me feel as important as they did the day I bought my car. This is my 1st Mercedes, but will not be my last! Thanks, Greenway Mercedes-Benz!

Always pleased with the service department at Greenway Mercedes.

Great service -competent and friendly. Reliable and been there for many years.

The buying process took longer than required, and the sales manager was trying too hard to sell the additional packages. He was insisting on selling the wheel protection plan to cover the Run-Flat Tires. However, after three days of buying, I ran a curb and two of my tires on the driver's side burst. When I went to a tire dealer to replace them, they informed me that the tires were Yokohama YK740 GTX, which are NOT RUN-FLAT TIRES. So basically, the sales manager was lying to me about the tires being run-flats.

From the time of inquiry to scheduling and test drive, the experience was laid back with no pressure sales. Chris was informative and easy to discuss the purchase of our new car. Ali in finance was kind and helpful.

My car was queue for quite a while. I had to uber for 8 days at over $20 a ride. I'm not totally happy. I can always count on Jay to get things done but he can only do so much. He's not the tech.

We purchased our newest Mercedes SUV from Mercedes-Benz of Houston Greenway through Ryan Ismail. Ryan was very professional, attentive, and accommodating. The dealership handled both our purchase and the selling of our current vehicle in an above-board method. The experience will cause us to come back plus refer friends and colleagues.

Jay always takes care of my needs when needing service!!

Oh my God, what’s not good to say about the excellent experience I had here. I was all the way in Boston and Mr. Don (salesperson) took care all of my business 2 weeks prior to going pick up my car. I just want to let you know that you rock; all the questions that I wanted to ask was already taken care of.I felt really at home with these guys and also the account manager was so friendly and nice. They treated me like family over there and I felt so comfortable. The process was almost done before I even arrived. Thanks so much to you guys for everything you all did for me. I really appreciate the customer service and the easy transition of purchasing my car. Definitely will do business again with them.

I have bought 3 cars at MBHG. My brother bought 1. My ex wife bought 1. My daughter bought 1. That is 6 vehicles. Jerry Jow is the reason we buy our cars there. He takes excellent care of us.

I needed a new tire as mine was badly damaged on the roadway. Jackie got the job done and I was on my way!

I went to the Mercedes dealership at Greenway Plaza to get my car fixed. I was told by my service advisor (Peter Schermerhorn), that I had a cracked wheel base. He was able to fix my car and have it returned to me within 3 hours on a Saturday. All of the service advisors I have had, Peter is by far the best. Frank Benton

The service advisors are great and greenway must treat them well. I have had the same advisor since I bought my first Benz and I am on my second one. The people there are always professional but I did have a small problem when picking up my car. I was told someone is bringing it down several times but 4 or 5 people who just arrived to pick up their car got theirs before me and I had been waiting. Finally another advisor came out to tell me that where my car was parked , there was a car in front of it whose battery had died so that’s what was taking so long. In this case, all they had to do was tell me that instead of have me waiting.

Friendly courteous reliable.

Worked with Muhammad Khan over several weeks on purchasing a Lexus ES 350. Muhammad was helpful and kept me in the loop via email as we were able handle much of the deal process virtually since We were traveling to purchase the vehicle. On buying day, the car was prepped and we were out the door without having to spend a bunch of wasted time which was very much appreciated! When it’s time to buy again we will definitely consider them!

Once again Ernesto Zutierrez my service advisor does an outstanding job getting my car repaired and back to me in time so I could take my wife to her doctors appointment in the Woodlands. I just left home when the low tire pressure icon flashed on the dash, I pulled over and looked over my left rear tire and spotted a nail. I have run-flat tires on my 2022 AMG GLA45 and new it would need to be replaced before I could make the round trip from Houston to the Woodlands. I was not to far from Mercedes Green-way so I headed over. I spoke to Ernesto, he checked to see if they had a tire in stock, which they did and replacement was completed while we waited and we still had 1-1/2 hours to make it to the Woodlands for the doctors appointment. Great Job by the Service Teem at Mercedes Green-way, Thanks Ernesto Regards Stephen L. Wampler

Zaid Smair was our Finance Associate. He was totally spectacular! Very knowledgeable and totally professional in every aspect. He was able to make the process seamless , all the while being polite and genuinely engaging. He is a true asset to AutoNation of the highest calibre.

Sales was very nice before the deal was closed. After documents were signed he did not ex y yo take the time to explain about the car. One piece from the interior of the r car was broken while they were cleaning it, but the salesman refused to offer yo get it fixed. He said it was just cosmetic that the part was not needed.

Friendly staff and good service. I will always ask for Ernesto

Mariah was our salesperson. She did a great job and was extremely helpful. I am qq

I had a great experience shopping at Mercedez-Benz Houston Greenway, and was especially thankful for the service provided by Chris. He was extremely patient and kind, and responsive to all my questions.

Ms. Jessica, my sales rep, is absolutely amazing with the rest of the team. Thank you.

I went took my car to the Benz merchant and they done a great job and keep me informed

My service guy is Ernesto. It is always a pleasure when I take my car in. He makes sure that my service is quick and keeps me updated on all that is going on

Jerry Jow is an exceptional service representative?always and consistently.

Very courteous, knowledgeable and attention to details.

Ernesto did a great job from beginning to completion.

The attention, in general, is good, customer service is great, just the paper process when buying a car is a little overwhelming and longer than expected.

I felt very welcome at your facility. The service and professional manner of your employees were superb.

This was my first time buying a Mercedes and I have to say my experience was pretty great. Friendly people, refreshments, and snacks in the lounge, everything was very nice. Carolyn Pellegrino took amazing care of us and had everything ready to go when we arrived, she was great. Ali was our financial services manager and he couldn't have been nicer or more helpful. I don't live in the area, I'm about 2.5 hours away and I think I buy my next Mercedes at Houston Greenway just because the people were so great to us.

I highly recommend Mercedes-Benz of Houston Greenway. The Service Department is so professional and 100% customer friendly. They go out of their way to take care of your needs. Thank you Mike Walsh.

I have been a Loyal Customer for decades and feel that loyalty returned each time I bring my car in for service. Mike Walsh is the most professional, customer oriented person who always goes the extra mile to take care of my needs. I highly recommend him and his team of professionals to service your vehicle.

My car was delivered to me after 8 days of waiting in the service station and I had to return it to the service station for completion of the service. It?s been sitting in the station for five days. I was very happy with your service until this event. Delay and poor communication has aggravated the situation.

Jackie is great. Service was excellent

Hector is the best. Fourth Mercedes with him. Can?t wait for number five.

John Nguyen, Sales Associate, was very approachable, professional, courteous, knowledgeable and patient. He demonstrated concern that I was comfortable at all times in his presence and that I (a senior citizen) felt a sense of fairness throughout the purchasing process. John continues to keep in touch to assure that I am aware of his availability to provide or offer assistance when needed. I would also like to compliment Service Attendant Kevin Gonzaga for the changing the defective windshield wiper on my car, July 29, 2022. He assisted me promptly with courtesy, patience, knowledge, and professional decorum.

Finance Manager Jamal is awesome, he helped us get into our dream vehicle ! Jesus Christ is faithful.

I had a cracked tire rim on my CLA-250. One rim costs $748. A hefty price to shoulder at anytime. But the folks at Mercedes Greenway surprised me with a reduced price of $150 to help me out. I didn't ask for it they just did it. I guess my service counselor saw the look on my face at the shock of the price and decided to do what he could to ease the shock. Thank you Mercedes Greenway once again for such excellent service!

It was an fast and easy service! Walked me through the whole process, Thank you!

Jasper Mendoza makes sure all our needs are attended. He is attentive to detail and makes sure we get the best service possible.

Remus & Rolley. Go see them two! Tell ?em Chi sent u!!! And the Pastor is nice too sharp dresser lol but they will take care of you-

Excellent staff, superior service, and comfortable waiting area. I usually get a loaner for convenience and it so easy to get in and out.

Overall great customer service from Mercedes Benz Houston-Greenway. Thanks El and all staff for welcoming me and my husband as we purchased our new vehicle!

very clean with all amenities available to customers.

Superb Service. Always accomodative even with small problems. Highly recommended. Babs

My recent service visit was not the same service that I have received in the past. Had a service appointment scheduled for a Wednesday but happened to have a tire issue the weekend before. Dropped the car off late afternoon on Monday (after calling to give tire info and confirm they had tires) and said when the service happens I want to replace all 4 tires. Please make note of this so they can be ordered if needed. I knew I was going to be without a car until Wednesday but was hoping not to prolong it. Wednesday comes along and they need to order tires. So dropping the car off and communicating what I expected did not help. In the past I had thought the service department was great, but this time was a huge let down. Communication was less than stellar, I may just try another dealership in the future for service. Also ordered a new MB fragrance and was sent the wrong scent. Honestly, I am not even sure the service tech ever listened to me.... so frustrating!

I came in for a brake service check up and Jerry Jow The greenway MERcedes Benz provides an excellent service.

Amazing experience due to Hector who went above and beyond to help me.

Very friendly greeting , and service , at a reasonable price. Cared about all of my concerns.

Now is a really bad time to purchase a car.NO negotiation on the sales price and I only buy CPO. I guess the good news and that I'm never afraid to walk away. I handle the finances and I know exactly what I want to spend and get a loan for so if the numbers don't work... I wait. I hate it when the salesman goes back and forth to the manager because my only leverage was my trade. I finally got up and walked over to the manager and we got the numbers to work for me. Don't know what happened because I didn't check this before leaving the lot.. the car did not include a manual in the glove compartment. The salesman was also misinformed on the estimated interest rate on the loan if you have good credit. Also wrong on the dealer warranty so I had to spend more for that. Other than that, I really like the car. Will probably keep it until prices on electric vehicles comes down. (5 Yrs) Should get a good trade-in value on it. Well, I hope I win the fuel gift card. I could really use that!

As much as I don't like the whole experience of buying a car,but my family and I had a good team to take care of us and treat us as their own family. Thank you Frank Wong and Mohammed Khan! Car shoppers need people like you.

Overall experience was great. Carolyn was amazing. She contacted me within 5 mins of my online inquiry and found exactly what I was looking for. I like the fact that she didn’t try to sell me anything other than what I wanted specifically. The process was quick, easy and efficient.

As stated in the other review we had a pleasant car buying experience with John and would recommend him any day. The only odd thing is after we purchased we got a generic email asking if there?s anything the gm could do to help us make a decision in the purchasing process. If you truly value your customers as ?family? I wouldn?t send those emails out after they?ve made a purchase.

I have a good experience in the process with my sales man Muhammad Khan, he meet all expectations. He work with me through the whole process.

This is the best dealership to buy a MB car and get the service.

Muy buen servicio , me gusto mi carro y como me ayudaron

El made my car shopping experience amazing from the minute I called to inquire about inventory. As I test drove the vehicle and went through the application process, his presence and office was so peaceful. Then, Kevin from the Finance Department was pleasant and thorough. He also gave helpful insight since I’m new to the area. After I left with the vehicle, I was impressed that El kept communication open by calling to see if I had additional questions about features. I would absolutely recommend getting your next car from Mercedes-Benz of Houston Greenway, and asking for El!

It was smooth and easy, Chris did a great job and the rest of the staff helped out

Excellent in all respects, as always. Everyone is pleasant, friendly and courteous. All expectations are met and a free car wash!

Love to buy my car here! Everyone very professional. My sales person, amazing!!!! Give you time to think and super kind and nice. ( Carolyn) Everything else we love it. Definitely we will change our car with them in the future.

Mike Walsh and his Mercedes Service Team at Mercedes Benz of Houston- Greenway are focused professionals who get the job done efficiently and effectively. Mike Walsh will go the extra mile and make every effort to ensure that his clients’ Mercedes are in optimal performance. I highly recommend Mr. Mike Walsh and his Mercedes Service Team.

My car was a C300 two door white with black top and it is gorgeous color inside and out love the functions, and my salesman was very professional and helpful with all my concerns

Mike Walsh and his Mercedes Service Team at Mercedes Benz of Houston- Greenway are focused professionals who get the job done efficiently and effectively. Mike Walsh will go the extra mile and make every effort to ensure that his clients’ Mercedes are in optimal performance. I highly recommend Mr. Mike Walsh and his Mercedes Service Team.

I just brought a Jeep Wrangler from them, it was the worst experience ever. the sales person had no clue about the car and even admitted he does not know about Jeep, yet failed to transfer me to someone who know about the product. Also i was informed the Jeep comes with the Aftermarket stereo but i was told the original will be given (it was already in the car) for me to get fixed. but when i took delivery of the car it was not to be found. and the sales manager and the store manager refused to replace the stereo

It was a pleasure meeting the new advisor Bridgitt, she was very professional, friendly and made things very enjoyable. A new experience with a message video of the service that was going to be performed was nice to see. Thanks again

Shout out to Jay K. Six years with my advisor. Different service experience for everyone.

Excellent service, great waiting areas with nice coffee and snacks.

Greeted by name upon my arrival. Explained the appropriate wait time and cost. Kept me informed throughout my wait.

I had a great experience with this location when I recently had my car serviced , everyone was super helpful and went over and beyond my expectations

I had such a wonderful experience buying my Mercedes GLS450. I had the pleasure to work with Ryan Clauss and he made everything simple and easy. He was very friendly, honest, and very helpful. He made the process super streamlined and kept us up to date with how our car was coming along. I enjoyed every moment of buying the car, from picking out our order to picking the car up. I wouldn’t have wanted to work with anyone else. He was truly a gem!

Jessica, my service person, followed the note I sent concerning service & repairs needed. She was courteous as always & when we talked she listen & followed through on what was to be done.

This was my first time using this dealership for service I was totally totally satisfied excellent customer service highly recommended

Great customer service from shady, he was very helpful

Great dealership and Don M was the perfect salesperson for me. No nonsense and to the point. Great selection of new and used along with total knowledge of every detail of what they are selling. No upselling or add on here. Will be back the next time too. Excellent service start to finish.

I have purchased 2 vehicles from this dealership within 2 years. This dealership are good and surrounded by nice employees. I had navigation issues with the E300 I recently purchased from them few months ago. I took it back to them and they fixed it . They also filled up my gas tank and save me gas money to drive my mercedes back home to Dallas. I will definitely purchase from them again.

Thanks Mercedes-Benz Houston for fixing my flat on Saturday. You guys were so nice to get me in & out quickly from a long 20 hour drive….I really appreciate the VIP treatment 👑

The service team at Greenway Merc went beyond their usual excellence to address service issues and adjustments requested on my vehicle. It looked and sounded better and drove like a new car again.

Very easy to work with, scheduling service appt was a breeze, the process of dropping car off was simple, I was shown the work to be done and estimated cost. Communications of car being ready for pick up was excellent, text as opposed to phone call saved me time having to listen to a voicemail and/or having to call back -genius. Check out was speedy and very professionally handled, no waiting. Kind of wish my other cars were Mercedes too.

I had a great experience at Mercedes-Benz of Houston Greenway, working with Laslo to find my next car. I was searching for a used vehicle, and he helped me narrow my search. They had plenty to choose from in their inventory. That saved me so much time, and I was able to find a car I love. Laslo answered all my questions and made the purchasing process very smooth. I would recommend this dealership and plan on returning in a few years for my next purchase.

Setting up service appointment is Relatively easy. Pete who usually is not my service person was able to take care of me. Followed up throughout the day on the status of my car. Would definitely recommend this dealership for service again. Everyone always nice and communicates clearly.

Great service and surendra and ryan were great to work with.

Overall Jay and the service people did a very good job.However , the damage to the front windshield was not completely repaired. Everything else was excellent

Exceptional and friendly service by Michael. Highly recommend

Tim Jue is my advisor and had to work with Chuck Cartwright a few times. Both gentlemen are fantastic and have gone out of their way to help and I have to say my C-300 required some help several times. If there is a reason, I may go with another Mercedes car it is because of these two people.

Go Find Jerry Jow who is my King of Service - He is EXCEPTIONAL

Jay handled everything very well. Kept me well informed and was very pleasant to deal with.

Vehicle inspection was excellent with note of upcoming service. Jerry Jow is an exceptional service representative for Mercedes Benz Greenway. He is knowledgeable, accessible, kind, and always has great customer interaction. Thank you, what an asset to the company.

I was greeted by my service advisor (Minh Thach) with enthusiasm and knowledge of what service my SUV needed. Very helpful.

I had a great experience when dropping my car off for service! My mechanic Ray was friendly and kept me updated!

Great service and friendly atmosphere , Ian interested in the Eq electronic car.

Guaranteed good service every visit

Our experience with the service department was very smooth pretty darn quick Patrick was very helpful answered all our questions we like him

Just got my 3rd Mercedes! GLE 350. It’s a beautiful vehicle, but the two reasons I purchased at Greenway is because of my service advisor Chris Plumbo and my new friend Coco! She is dynamite, she took care of everything and kept me in the loop during the process. Excited and i love my new GLE!

AutoNation offered me a great price for my car. I thought it was to good to be true, Zied made the process easy. I will definitely pick Mercedes-Benz of Greenway for my next auto transaction.

It was a great experience, didn't have to wait long at all

The vehicle purchase was great however the Veritas extended warranty isn’t what they claim. I was told it included everything except a few specific items. After getting home and reading through the volume of paper work I discovered that coverage wasn’t as described so I decided to cancel. After a lot of time in the phone I’m told that’s is in the cancellation portal and I should expect my refund in 4-6 weeks. This is unacceptable. They sure didn’t give me 4-6 weeks to pay them. I’m surprised that a reputable dealership would sell this garbage.

Had a very good experience despite purchasing from out of state which added some complexity to the sales process.

I love working with Timothy. He is amazing Representative. He follows up and keeps me updated on the status of my vehicle

Sam Mirza was awesome to work with and made the entire process of trading my car and buying a new one easy and seamless. Would highly recommend them to anyone in the market for a new car!

Service is fantastic! Desk up front at checkout is welcomed!

They inspected our vehicle for trade in value and left the sunroof open. We tried to close it and it would not close. I held down the wind deflector and closed it but they did NOTHING but argue for 45 minutes! We probably have used the sunroof twice on this car and it is not even paid off yet. So my advice is to definitely not go to this location if you care about your vehicle or customer service. They had their own mechanics who probably could have fixed the problem within minutes but argued with no apologies. You can’t understand by just reading this but 45 minutes in the Houston 99F tends to upset many people when the customer service is that poor! No wonder society is failing

My representative Kevin was very helpful. The problem was repaired while I waited.

My experience couldn?t have been better. My advisor, Michael Alf was knowledgeable of service and maintenance. I was handled professionally and also learned a lot about my vehicle. I?m very pleased.

Communication throughout service was prompt and Peter helped speed up process by having all documents ready at time of pick up.

Always excellent customer service. Technicians are the best in the business

Best experience ever. Jasper was the greatest. He took care of my cars needs exceptionally well.

Made to feel welcome at all times. The entire staff/team worked together to make this a memorable experience .

Really appreciated the patience our salesman David Griffin had with us. Everything we asked for he provided and made us feel comfortable. Nice follow up afterwards.

Beautiful dealership with nice amenities, drinks, snacks, and friendly folks everywhere who are willing to help. Fair dealings and professionalism was top notch. They gave a good price on my trade-in and offered a fair deal on a new vehicle purchase. I already sent my own mother in law and aunt to them to get new vehicles as well.

Kevin Graves has been my service advisor for 10 years. He is always on top of all of my services. He will call and explain to me what they have done on my car. He always remembers me and I am his loyal fan. He is the best service advisor I?ve ever had at any dealership I?ve worked with.

Really great and efficient communicative experience with the service team!

My new car was a process however the team got it done.

Jacqueline Campos is a nice and professional service advisor, she listens to customer requests and does the best she can to help her customers. We trust her, she is an honest person. I went to Mercedes-Benz of Houston Greenway to take care of my car for many years, their manager is a good leader he makes good decisions and solves problems.

I had great car-buying experience at Mercedes-Benz of Houston Greenway. This is my first car in Houston, the professional guys helped me a lot because I am not familiar with cars and sometimes it was difficult to understand. They are patient and friendly introduce in detail to me. Overall I saved much time and brought a great car. I love this car. Many thanks to Sam, Roley and product specialist.

Great service. Using since 2013 for service and never had a problem.

I am a return customer at Mercedes-Benz of Greenway & have had the pleasure of working with, Ryan! Friendly, knowledgeable & efficient - Ryan will gain insight into what you?re looking for & will offer personalized solutions to suit your needs. It?s all a pleasant conversation & experience from beginning to ?until next time?. If you?re in the market for a car, I highly recommend connecting with Ryan - he is patient, thorough, responsive & has a great follow up ethic after drive off to ensure you?re enjoying your new car. Thank you for making this an experience to remember & for getting me taken care of, always - until next time!

Amazing service ! I give beyond 10 stars. Go to Laszlo he’s amazing .

The Best Customer Service Ever, I recently took my 2019 GLC 300 for a few problems to be fixed, and like always they took care of them, To me this customer service among all the Mercedes Benz Dealers in Houston,TX. Is the best ! Ernesto Gutierrez my service Advisor, Teresa on Financing and obviously the General Manager, They always there when you need them. Thanks to the whole Mercedes of Greenway Team. Keep up the good work!

Always prompt and efficient service. Been servicing our 2010 ML350 since bought. Never had to return for incomplete work.

They always get the job done and take care of me in a timely manner .

Fast and friendly service.

Jessica is a good service technician. I've enjoyed working with her for the last seven years. Always arranges for a rental car or shuttle back to my office.

Great Experience. Transaction time took less than 3 hours

Go in for one issue and I get, without asking, a list of other issues ?wrong? with car worth over $11,000.00 aside fro over one thousand for initial issue. Really? Car was functioning fine other than a light coming on. This has been consistent all the years. Done. Sold car and bought a non- Mercedes.

I waited 4hours and have to bring my car back on Monday

This was my very first experience at purchasing a Mercedes and I must say will not be my last! Surender Kamnani was an absolute joy to work with. He is very personable and humorous. He made my experience one to remember. Surender took his time and made sure I understood everything about the car and that I did not make a decision that I didn’t want to make. It wasn’t just about a sale to him he wanted to make sure I was satisfied with my choices and for that he gets 5 stars!!!

Excellence Service. Got my car inspected, service was quick and simple. Very efficient group, work fast and diligently to get the issue repaired.

Great experience, my service adviser Jay Mendoza is the best.

Fantastic service from Leigh Bennet and the team!.

Kevin Graves is amazing service advisor! Definitely have all work done here because of his professionalism

Leased a 2022 S500. From test drive, to ordering and delivery, great experience.

Mike Walsh at Mercedes-Benz of Houston Greenway is our service advisor and has been for many years for my husband's and my Mercedes cars. Mike is an outstanding service advisor. He always gets us in and out as requested. He is very professional and attentive to our needs. We received a Service A for my Mercedes this week and everything worked out fine. Jacqueline C. also assisted us and was very professional as was Armando, the shuttle driver.

Great service! It was for a state inspection but we got a lot more things done for free: car wash, inspections, and of course there is the nice coffe bar.

Luxury Automobiles, and luxury customer services. Artem exceeded my expectations. He went the extra mile. I strongly recomen him.

Very pleased. The efficiency of this very busy service area is remarkable. I received very polite and prompt attention, almost no wait at any point. My car was serviced, then washed and interior cleaned. I recently purchased my car from Greenway and this was my first service experience. Very Impressive, especially since the place is so busy!

Good experience results on how i make $10,000 every week!!! This has been an incredible experience from day one! This wasn't my first time trading but honestly i didn’t know what to expect when i first joined. After much loss. God walked me through the entire process from start to finish, which was a HUGE plus! They made the entire process so easy and hassle-free! I’m very impressed! I will definitely be referring her to you all. You can start making money through forex and bitcoin trade. Her Name is Mrs Shaila Bratton. You can reach her via Email on sheilabratton354@gmail.com WhatsApp Number : +1(510)224-4372 Success doesn’t come to you, You go to it... I’m not the one to call you to invest and have a bright financial situation. If you know what’s right, you’re supposed to contact her now and start trading ASAP.

Amazing positive experience with my service advisor Michael Alf. Michael was pleasant and easy to work with from start to finish. I will absolutely ask for Michael to be my advisor next time.

Repairs and recommendations for future purchases was done i a timely manner.

My issue was in service dept Jay Kohn was the worst. He tried to add 2 extra services on me without even asking me. Then just walked away when i asked him about it. I had to ask for his boss. Stay away from this man older looking guy with grey beard. Jay Kohn shame on you!

It was a great experience. From Carolyn in sales, to Roley in Finance, and the best, Chance in orienting me for 90 mins on the my first electric car. What an amazing job he did. Great teacher, and very passionate about what he does. Very knowledgeable and willing to share his wisdom in a very effective manner. The only matter that is confusing and no one had clarity was the 7500.00 credit from Government and the certification needed.

Welcoming start, updates during the day, Video recap from tech showing my car was informative. Car ready as promised.

Love the service they all make ne fill like i am family, and they all ways ask if i need anything

Dealership was great. Would recommend to friends/family

I purchased my 2nd mercedes from them within 2 years in a row and everything went great. There staffs are friendly and also a nice environment . I will definitely patronized them again

I am always treated with very well at this Mercedes outlet.

Attentive and Professional Staff. Jay Kohn is an extremely knowledgeable Service Associate. Work was done in a timely manner and vehicle was delivered nicely washed.

great service the entire process was seamless. I dropped my car off got a loaner and picked up my car the next morning

Want a dealership that offers excellent customer service this is the place. I highly recommend you check them out. Manny Rodriguez is awesome. Friendly and courteous. I will be doing business with them again.

The service team is amazing from beginning to end. I appreciate their level professionalism, communication, and sense of urgency. They leave a favorable watermark every time.

No pressure, was given lots of information to help me make a decision, was done with purchase in less than two hours!

Great service from pattel at Mercedes

Peter Schermerhorn, Service Advisor has been our advisor for quite a while and is the best! He's always available with or without an appointment. He's patient, understanding, and always takes time to solve the issue. As mentioned, even without appointments he always takes time to listen and take care of the situation. He has a great attitude, he's very knowledgeable and knows the products. We hope Peter stays with MB for a very, very, very long time. We need him! MBenz needs him! Thank you.

I like Mercedes-Benz of Houston Greenway. I have purchased 2 of my 5 Mercedes. I received good customer service and decent deals. I have purchased from 2 of the other Mercedes dealerships in Houston and like them both for different reasons. Sincerely, Dr. LaShonda M. Jackson-Dean

Very pleased with Experience. It was a smooth, hassle free process. Salesman didn?t pressure me to buy.

We drove to Houston with the hopes of finding a specific dealer. After working for several hours trying to negotiate a fair deal at another dealer we left and came here and within a few minutes they made us a deal we couldn’t refuse. No haggling or pressure at all. First class treatment and service. I highly recommend them. Best car buying experience in 45 years.

Coco Godinez and Chance Hamm were both wonderful and bothered enhanced the experience

Joseph was a great help, he made the whole process easy. He provided the best service possible would most definitely recommend anyone to him!

excellent service and care