Don't See Your Vehicle? We Can Order It

Seven Mercedes-Benz vehicles parked
alongside each other outside on a sunny day


If you are interested in a new Mercedes-Benz and don't see it in our inventory, we can order it for you. Select your model from the drop-down list, then reach out with the contact form below. One of our team members will follow up with you shortly to discuss your options and help order your new [Dealership Make].

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How do you custom order a Mercedes-Benz?

To custom order a new Mercedes-Benz, first reach out with the contact form above with the model you are interested in ordering. After submitting your information, we will follow up with you to confirm your desired vehicle and check if any incoming inventory matches what you want. If nothing is available, we will arrange to submit your order to Mercedes-Benz.

Mercedes-Benz factory order process

If you choose to custom order a Mercedes-Benz from the factory, you can expect the process to go something like the following:

  1. Contact Mercedes-Benz of Houston Greenway about the vehicle you are interested in and arrange a time to create your order.
  2. Meet with a sales team member to configure your vehicle, go over pricing and any available incentives, pay your custom order deposit, then finalize and submit your order.
  3. Once your vehicle has been built, it will be shipped to our dealership. When your vehicle arrives, it will undergo a Pre-Delivery Inspection by one of our service technicians.
  4. Lastly, it's time to come and pick up your new Mercedes-Benz.

How long does ordering a vehicle from Mercedes-Benz take?

Lead times will vary significantly by model and configuration. Global supply chain issues can also sometimes affect how long it takes for your vehicle to be built. Before and after ordering your vehicle, we can share production timeline estimates that we receive from Mercedes-Benz.

Can you track your order from the factory?

Consult with your sales team member to obtain build progress updates or using factory vehicle build tracking applications.